CN108173826A - Artificial intelligence on-line consulting is answerred questions service system - Google Patents
Artificial intelligence on-line consulting is answerred questions service system Download PDFInfo
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- CN108173826A CN108173826A CN201711396565.6A CN201711396565A CN108173826A CN 108173826 A CN108173826 A CN 108173826A CN 201711396565 A CN201711396565 A CN 201711396565A CN 108173826 A CN108173826 A CN 108173826A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/02—Knowledge representation; Symbolic representation
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Abstract
The present invention provides artificial intelligence on-line consulting and answers questions service system, it including network server, answers questions and replys unit, Reference Interview window and mobile client, the reply unit of answering questions includes repository unit, information identificating unit, instruction output unit and manual service unit；Described information recognition unit, instruction output unit and manual service unit are electrically connected respectively on repository unit；The repository unit includes authentication system, storage unit and background processor；Authentication system verification is first passed through after information input, then is transferred to background processor processing, is then passed to storage unit；The mobile client is connect by network server with reply unit of answering questions；The Reference Interview window is connect with instruction output unit, is shown in the dialog interface of mobile client.The present invention facilitates survey respondent to be seeked advice from whenever and wherever possible, and service content is professional, full and accurate, realizes that line consulting is answerred questions, effect is good, practical, convenient.
Description
Technical field
The present invention relates to service technology field, answer questions service system more particularly to artificial intelligence on-line consulting.
Background technology
Website consulting system is new means of communication with internet and rapidly growing, and webpage instant communication is relative to stream
Capable immediate communication tool, such as QQ, MSN are compared, then have without client, be closely integrated with website, and good confidentiality simultaneously can be each
The advantages that kind analysis result.Website customer service can coordinate with website, and survey respondent is allowed to pass through website and world's unicom.When website uses
After the consulting system of website, website just be not only network on a website, and become one communicate with client, exchange put down
Platform.Survey respondent will gather around there are one to one's name or belong to enterprise instant messaging platform, with survey respondent communication can be
The employee of enterprise or the client of enterprise.
Traditional website consulting system provides service by the either single intelligence system of single manual service, due to
Single manual service or intelligence system cannot solve the different demands of survey respondent, so being provided very usually from survey respondent
Mostly invalid or wrong information had both wasted the time of survey respondent, also without providing valuable information.
Invention content
The invention aims to overcome the above-mentioned problems in the prior art.It is online that the present invention proposes artificial intelligence
Seek advice from service system of answering questions.
Answer questions service system the present invention provides artificial intelligence on-line consulting, including network server, answer questions reply unit,
Reference Interview window and mobile client, the reply unit of answering questions include repository unit, information identificating unit, instruction output
Unit and manual service unit；Described information recognition unit, instruction output unit and manual service unit are electrically connected respectively to know
Know on library unit；The repository unit includes authentication system, storage unit and background processor；It is first passed through after information input
Authentication system verification is crossed, then is transferred to background processor processing, is then passed to storage unit；The mobile client is led to
Network server is crossed to connect with reply unit of answering questions；The Reference Interview window is connect with instruction output unit, is shown in movement
In the dialog interface of client.
Further, described information recognition unit include word recognition unit, video identification unit, audio identification unit and
Picture recognition unit.
Further, the authentication system includes artificial identity authenticating unit and artificial intelligence identity authenticating unit.
Further, after the repository unit is by network collection relevant knowledge, confirm by professional person, Ran Houtong
Artificial identity authenticating unit is crossed, is stored in repository unit.
Further, survey respondent carries out online free in the mobile client, and text is inputted by Reference Interview window
Word, picture and audio/video information；Reply sheet of answering questions head first pass through information identificating unit identification relevant information, then with knowledge base
Information in unit is matched, then the information matched is sent out control signal by background processor, is exported by instructing
Unit exports corresponding information, carries out on-line consulting with survey respondent and answers questions.
Further, for the information not matched with the information in repository unit, by the processing of platform processor
Afterwards, relevant information is handed into manual service unit, there is staff to be answered.
Compared with background technology, the present invention has the following advantages：
The present invention is that a artificial intelligence on-line consulting is answerred questions service system, and survey respondent is facilitated to be seeked advice from whenever and wherever possible, can be with
Comprehensive, effective, real-time, quick, the professional on-line consulting service of answering questions is provided for client.
Specific embodiment
With reference to specific embodiment, the present invention is described in further detail, but does not form to any of the present invention
Limitation.
Artificial intelligence on-line consulting is answerred questions service system, including network server, is answerred questions and is replied unit, Reference Interview window
And mobile client, described answer questions are replied unit including repository unit, information identificating unit, instruction output unit and are manually taken
Business unit；Described information recognition unit, instruction output unit and manual service unit are electrically connected respectively on repository unit；Institute
It states repository unit and includes authentication system, storage unit and background processor；Authentication system is first passed through after information input
System verification, then background processor processing is transferred to, it is then passed to storage unit；The mobile client passes through network server
Reply unit is connect with answering questions；The Reference Interview window is connect with instruction output unit, is shown in the dialogue of mobile client
On interface.
Preferably, described information recognition unit includes word recognition unit, video identification unit, audio identification list
Member and picture recognition unit.Video identification unit and audio identification unit are using DirectShow progress video, the number of audio
It is coded and decoded according to acquisition and playback, and using H.264 Video Codec.It can acquire comprising picture, word, language
Sound, video information are simultaneously sent to network server, and network server is carried out to acquiring the picture come, word, voice, video information
Identification, matching treatment, and in repository unit the extraction of established scheme, be automatically transmitted to the movement of survey respondent after matching
The discrimination of the problem of Reference Interview window of client, described information recognition unit has None- identified or can not reply sends mould
Block；Information identificating unit carry out screening None- identified or can not reply picture, word, video information, and will be unable to identification or
Picture, word, the video letter that can not be replied are sent to manual service unit immediately, after manually being handled, information of answering questions
Typing is carried out, the information of answering questions of typing is sent to network server, and be sent to repository unit via network server and deposit
Storage, and the information of answering questions for the side of answering questions is sent on the Reference Interview window of mobile client via instruction output unit.It is mobile
Client can be computer or mobile phone or Pad.
Preferably, the authentication system includes artificial identity authenticating unit and artificial intelligence authentication list
Member.After the repository unit is by network collection relevant knowledge, confirm by professional person, then pass through artificial authentication
Unit is stored in repository unit.Survey respondent carries out online free in the mobile client, passes through Reference Interview window
Mouth input word, picture and audio/video information；Reply sheet of answering questions head first passes through information identificating unit identification relevant information, then
It is matched with the information in repository unit, then the information matched is sent out control signal by background processor, passed through
Output unit is instructed to export corresponding information, on-line consulting is carried out with survey respondent and is answerred questions.For with the letter in repository unit
The information not matched is ceased, after the processing of platform processor, relevant information is handed into manual service unit, there is work people
Member is answered.It the problem of for manually answering, can be after the personnel of background information processing and profession confirm, into knowledge
Library unit provides for other survey respondents and more, more fully services, is gradually lowered the number of manual service；Reduce manpower into
This；But manual service unit is essential again, because the information not having in professional repository unit, phase can be provided
Mutually supplement.Achieve the effect that it is best, realize survey respondent seeked advice from whenever and wherever possible, can be provided for client comprehensive, effective, real
When, quick, profession the on-line consulting service of answering questions.Manual service unit further includes a consulting and supports module, with repository unit
It is connected, which, which supports module, can be directed to the foundation that reference content carries out the project alternative of reference content, project alternative
The planning and setting for containing multistage question and answer content are established, and establishes the consulting comprising each stage question and answer content and supports
Items storing provides reference when service for manual service unit in the database module；One question and answer research content mould
Block supports module with consulting and is connected, and the question and answer research content module is the question and answer content in each stage sequentially to be compiled
Code；And a recommending designing judgment module, it is connected with repository unit, which can will be according to making
User inputs reference content, and the consulting item of corresponding reference content is searched and operated in repository unit, and seeks advice from and support item
The data that purpose either phase question and answer content is inserted, the recommending designing judgment module automatic decision and can be linked to the knowledge
In library unit, the question and answer content of next stage is shown with expansion；It is referred to for manual service personnel, it is more professional, comprehensive so as to provide
Consulting answer questions, survey respondent is solved the problems, such as with as perfect as possible.
Answer questions and reply unit and further include tactful acquisition module, the strategy acquisition module include tactful recording module or/and
Strategy automatically updates module, and the strategy recording module connects with policy store module data, including be manually entered module with/
Or automatic input module；The strategy automatically updates module and connects with policy store module data, by update trigger module and
Policy update module forms；The update trigger module, the update trigger module run on the backstage clothes of policy issue website
Business device, monitors the operating condition of background server, background server is changed the corresponding page address of content and is sent in real time
Policy update module, and trigger policy update module works；The update trigger module includes Entered state monitoring modular, hair
Cloth content change monitoring modular, change content website acquisition module, trigger signal module, the Entered state monitoring modular are real-time
The Entered state of monitoring policy issuing web site background server, sends trigger signal if background server is logged on by survey respondent
To content change monitoring modular is issued, the publication content change monitoring modular is in the letter for receiving Entered state monitoring mould transmission
After breath, the publication content of monitoring background server change, and trigger change content website acquisition module；The change content net
Location acquisition module issues the rule of content according to background server, obtains the hair corresponding to the publication content of background server change
Cloth webpage page address, and the address is sent to trigger signal module；The trigger signal module receives page address information
Afterwards, it forms update trigger signal and is sent to policy update module together with page address information；The publication content is more
Change the operational motion that monitoring modular follows and monitors the survey respondent for logging on background server, be to monitor background server with this
No change publication content；The policy update module after the policy update module is updated trigger module triggering work, obtains
The content of pages corresponding to trigger module transmission page address is updated, and using the content to the content in tactful memory module
It is updated；The policy update module includes signal receiving module, addressed module, handling module, discrimination module, update mould
Block, the signal receiving module will triggering addressed module, handling module, discrimination module, update modules after receiving trigger signal
Work, and receive page address and reach addressed module；The addressed module is arrived according to the page address information searching received
Corresponding Webpage；The handling module carries out grasping manipulation to the Webpage that addressed module is searched, and obtains the webpage page
Web page contents on face, and the web page contents are sent to discrimination module；The discrimination module carries out web page contents comparison and sentences
It is disconnected, update module will be sent to for the web page contents of Content of policy, the update module deposits strategy using the content received
The policy content of storage module memory storage is updated；Policy store module, the policy store module are used to store relevant plan
Slightly content；Tactful extraction module, the strategy extraction module are extracted according to survey respondent's reference content from policy store module pair
The policy content answered.For the more complicated and professional content of survey respondent's reference content, can be set in reply unit of answering questions
One link jump module；Processor carries out depth matching according to the reference content of survey respondent, for not being simple on-line consulting
The problem of word is replied with regard to that can demonstrate, can be corresponding information editing into visual word, video unit, and background processor is built
A threshold is found, reaches corresponding threshold, you can starts link jump module, corresponding professional content is shown in Reference Interview window
Secure link, survey respondent is allowed to click to enter understanding relevant information, after survey respondent to be allowed to have basic cognition, then carries out consulting clothes
Business, will become more apparent that understanding, counseling services process is more smooth and effective, and survey respondent is also allowed to have good experience sense, shows clothes
That is engaged in is professional.Reply unit of answering questions also sets up a retrieval unit, and retrieval unit is divided into following four kinds of retrieval modes：(1) it is straight
Connect retrieval：Input retrieval content or keyword, system automatically retrieval related content directly in frame retrieval.(2) classify
Retrieval：The affiliated type of select permeability inside systematic searching list according to relevant issues classification, retrieves solution.（3) road
Diameter is retrieved：Administrative staff carry out classification planning for the query and search entry of database, according to consulting it can happen that
Additional path label in each entry, interface location of the system according to where consultant input its path, compare inquiry content
With path label, the solution of multiple FAQs with the path-dependent is filtered out when path is consistent.(4) pixel is examined
Rope：In information-based software operating practice or study, often there is the situation for jumping out error box, also can when equally seeking advice from
Occur jumping out the mistake of dialog box, working out pixel by VB obtains tool, and mistake is obtained under the configuration of same resolution ratio and is jumped out pair
The pixel key value of frame is talked about, when platform database is safeguarded, the maintenance of crucial pixel classifications is saved as pixel library by administrative staff, in case
Later stage solves the problems, such as this, and better service is provided for consultant.It answers questions to reply in unit and further includes encrypting module and deciphering module,
The encryption core that encrypting module includes multivibrator, the counter for connecting the multivibrator and buffer, connect with counter
Piece, the encryption chip are also connected with the buffer.The deciphering module also connects after sequence is connected by RF modules with decoder
The disk array of information storage that can be decrypted is connect, will not be revealed with the personal information for ensureing consultant.
During the preferred embodiment of the present invention has been described above in detail, but present invention is not limited to the embodiments described above
Detail within the scope of the technical concept of the present invention, can carry out a variety of equivalents to technical scheme of the present invention, these
Equivalents all belong to the scope of protection of the present invention.
Claims (6)
- The service system 1. artificial intelligence on-line consulting is answerred questions, which is characterized in that including network server, answer questions and reply unit, official communication Dialog box and mobile client are ask, the reply unit of answering questions includes repository unit, information identificating unit, instructs output single Member and manual service unit；Described information recognition unit, instruction output unit and manual service unit are electrically connected respectively to knowledge On library unit；The repository unit includes authentication system, storage unit and background processor；It is first passed through after information input Authentication system is verified, then is transferred to background processor processing, is then passed to storage unit；The mobile client passes through Network server is connect with reply unit of answering questions；The Reference Interview window is connect with instruction output unit, is shown in mobile visitor In the dialog interface at family end.
- The service system 2. the artificial intelligence on-line consulting according to claim 1 is answerred questions, it is characterised in that：Described information Recognition unit includes word recognition unit, video identification unit, audio identification unit and picture recognition unit.
- The service system 3. the artificial intelligence on-line consulting according to claim 1 is answerred questions, it is characterised in that：The identity Verification system includes artificial identity authenticating unit and artificial intelligence identity authenticating unit.
- The service system 4. the artificial intelligence on-line consulting according to claim 1 is answerred questions, it is characterised in that：The knowledge After library unit is by network collection relevant knowledge, confirm by professional person, then by artificial identity authenticating unit, be stored in In repository unit.
- The service system 5. the artificial intelligence on-line consulting according to claim 1 is answerred questions, it is characterised in that：Survey respondent exists Progress is online free in the mobile client, passes through Reference Interview window and inputs word, picture and audio/video information；It answers questions back Multiple unit identifies relevant information by information identificating unit first, is then matched with the information in repository unit, then The information matched sends out control signal by background processor, by the way that output unit is instructed to export corresponding information, with consulting People carries out on-line consulting and answers questions.
- The service system 6. the artificial intelligence on-line consulting according to claim 1 is answerred questions, it is characterised in that：For with knowing Know the information that the information in library unit does not match, after the processing of platform processor, relevant information is handed into artificial clothes Business unit, has staff to be answered.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711396565.6A CN108173826A (en) | 2017-12-21 | 2017-12-21 | Artificial intelligence on-line consulting is answerred questions service system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201711396565.6A CN108173826A (en) | 2017-12-21 | 2017-12-21 | Artificial intelligence on-line consulting is answerred questions service system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110377712A (en) * | 2019-07-12 | 2019-10-25 | 腾讯科技（深圳）有限公司 | A kind of intelligence conversation switching method, device, equipment and storage medium |
| CN111143532A (en) * | 2019-12-25 | 2020-05-12 | 深圳市人马互动科技有限公司 | Dialogue unit access method, device, equipment and storage medium |
| CN117520527A (en) * | 2024-01-08 | 2024-02-06 | 科大讯飞股份有限公司 | Method, system, electronic device and readable storage medium for generating answering dialogue data |
-
2017
- 2017-12-21 CN CN201711396565.6A patent/CN108173826A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110377712A (en) * | 2019-07-12 | 2019-10-25 | 腾讯科技（深圳）有限公司 | A kind of intelligence conversation switching method, device, equipment and storage medium |
| CN111143532A (en) * | 2019-12-25 | 2020-05-12 | 深圳市人马互动科技有限公司 | Dialogue unit access method, device, equipment and storage medium |
| CN111143532B (en) * | 2019-12-25 | 2022-03-04 | 深圳市人马互动科技有限公司 | Dialogue unit access method, device, equipment and storage medium |
| CN117520527A (en) * | 2024-01-08 | 2024-02-06 | 科大讯飞股份有限公司 | Method, system, electronic device and readable storage medium for generating answering dialogue data |
| CN117520527B (en) * | 2024-01-08 | 2024-04-30 | 科大讯飞股份有限公司 | Method, system, electronic device and readable storage medium for generating answering dialogue data |
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Application publication date: 20180615 |