CN108153858B - Information pushing method and device, storage medium and computer equipment - Google Patents
Information pushing method and device, storage medium and computer equipment Download PDFInfo
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Abstract
The invention relates to an information pushing method, an information pushing device, a storage medium and computer equipment. The method comprises the following steps: acquiring problem piece information in a database, wherein the problem piece information comprises a service order identification of a problem piece; searching a service promotion link corresponding to the service order identification according to the mapping relation, wherein the service promotion link comprises an operator identification; extracting the operator identification from the service promotion link; analyzing the operator identification to obtain a corresponding operator account; and pushing the information of the problem part to an account of the business worker. According to the information pushing method, the information pushing device, the storage medium and the computer equipment, the business member account corresponding to the business member needing to process the problem member information can be accurately found after the problem member information is obtained, so that the problem member information can be accurately pushed to the corresponding business member account.
Description
Technical Field
The present invention relates to the field of internet technologies, and in particular, to an information pushing method, an information pushing apparatus, a storage medium, and a computer device.
Background
The problem part is a service order which cannot be completed smoothly in time due to various factors such as error of service information or abnormal operation condition. When a problem piece is detected, the related information of the problem piece needs to be pushed to a corresponding business staff selling the order for processing.
However, in the conventional method, it is difficult to find the salesman corresponding to the problematic component when the problematic component is found, so that the information of the problematic component cannot be timely and accurately pushed to the corresponding salesman for processing, and the precision of pushing the information of the problematic component is low.
Disclosure of Invention
Based on this, it is necessary to provide an information pushing method, an information pushing apparatus, a storage medium, and a computer device for solving the problem of low information pushing accuracy of a problem piece.
An information push method, comprising: obtaining problem piece information in a database, wherein the problem piece information comprises a service order identification of a problem piece; searching a service promotion link corresponding to the service order identification according to the mapping relation, wherein the service promotion link comprises an operator identification; extracting an operator identification from the service promotion link; analyzing the salesman identification to obtain a corresponding salesman account; and pushing the problem piece information to the account of the operator.
In one embodiment, before the obtaining of the information about the problem pieces in the database, the method further includes: receiving a service promotion link generation request which comprises an operator account and a product authority code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the salesman account and the corresponding product authority code.
In one embodiment, the generating a service promotion link according to the salesman account and the corresponding product permission code includes: acquiring product authority information corresponding to the product authority code; converting the salesman account number to generate a salesman identifier; and generating a service promotion link according to the salesman identification and the product permission information, wherein the service promotion link is used for promoting the product corresponding to the product permission information.
In one embodiment, the converting the salesman account to generate the salesman identifier includes: encrypting the salesman account according to a preset encryption algorithm to generate a salesman identifier; the analyzing the salesman identification to obtain a corresponding salesman account includes: and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
In one embodiment, before the obtaining of the information about the problem pieces in the database, the method further includes: receiving a service order request through the service promotion link, wherein the service order request comprises service order information; generating a service order and a corresponding service order identifier according to the service order information; judging whether the business order is abnormal or not; if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
In one embodiment, the obtaining of the information about the problem pieces in the database includes: obtaining problem piece information of which the storage time belongs to a second preset time from a database at intervals of a first preset time, wherein the second preset time is longer than the first preset time; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
In one embodiment, the pushing the problem piece information to the account of the salesperson includes: detecting whether the salesman account has a login state under a plurality of information push channels; if yes, the problem piece information is pushed to the lower part of the operator account through an information pushing channel with the operator account in a login state; and if not, storing the information of the problem piece to a waiting push information queue.
An information pushing apparatus, characterized in that the apparatus comprises: the system comprises a problem piece information acquisition module, a problem piece information acquisition module and a problem piece information processing module, wherein the problem piece information acquisition module is used for acquiring problem piece information in a database, and the problem piece information comprises a service order identification of a problem piece; the service promotion link searching module is used for searching a service promotion link corresponding to the service order mark according to a mapping relation, and the service promotion link comprises a waiter mark; the operator identification extracting module is used for extracting the operator identification from the service promotion link; the operator account number analysis module is used for analyzing the operator identification to obtain a corresponding operator account number; and the problem piece information pushing module is used for pushing the problem piece information to the account of the salesman.
A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the steps of the information pushing method described in the above-mentioned embodiments.
A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor executes the program to implement the steps of the information pushing method in the above embodiments.
According to the information pushing method, the information pushing device, the storage medium and the computer equipment, after the problem piece information is obtained, the corresponding service promotion link is searched according to the service order identification of the problem piece contained in the problem piece information. The service promotion link is a link generated by combining the operator identification, an operator account is obtained by analyzing according to the operator identification in the service promotion link, and the information of the problem piece is pushed to the analyzed operator account. By forming the mapping relation among the service order identification, the service promotion link, the operator identification and the operator account, the operator account corresponding to the operator needing to process the information of the problem piece can be accurately found after the information of the problem piece is obtained, so that the information of the problem piece can be accurately pushed to the corresponding operator account.
Drawings
FIG. 1 is a diagram of an exemplary information push method;
FIG. 2 is a flow diagram of a method for pushing information in one embodiment;
FIG. 3 is a flowchart of an information push method in another embodiment;
FIG. 4 is a flow diagram of a method for pushing information in one embodiment;
FIG. 5 is a block diagram of an information pushing apparatus according to an embodiment;
FIG. 6 is a block diagram of an information pushing apparatus according to another embodiment;
FIG. 7 is a diagram illustrating an internal structure of a computer device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
It will be understood that, as used herein, the terms "first," "second," and the like may be used herein to describe various elements, but these elements are not limited by these terms. These terms are only used to distinguish one element from another. For example, the first preset duration may be referred to as a second preset duration, and similarly, the second preset duration may be referred to as the first preset duration, without departing from the scope of the present invention. Both the first preset duration and the second preset duration are preset durations, but they are not the same preset duration.
The information push processing method provided by the embodiment of the invention can be applied to the application environment shown in fig. 1. Referring to fig. 1, the application environment includes a server 102 and a terminal 104. The terminal includes, but is not limited to, a mobile phone, a tablet computer, a personal digital assistant, a wearable device, and the like, and the server may be an independent physical server or a server cluster formed by a plurality of physical servers. The server 102 may be used to execute the information pushing method provided by the various embodiments of the present invention. The server 102 is networked to the terminals 104, and the server 102 may send data to the terminals 104 via the network connection. For example, the server 102 may push the problem piece information to the terminal 104. Including, but not limited to, wireless networks, wired networks, and the like.
In one embodiment, as shown in fig. 2, there is provided an information pushing method, which can be used for the server 102 in the application environment shown in fig. 1, and the method includes:
step S202, problem piece information in the database is obtained.
The question piece information refers to information related to the question piece. The problem piece information comprises a service order identification of the problem piece. The problem part refers to a service order which cannot be completed smoothly in time due to the fact that the service order information is abnormal. The problem piece information can also comprise business order information and information of abnormal conditions existing in the business order information. The problem piece information is pre-stored in the database, a problem piece table can be provided for storing the problem piece information, and when a problem piece is detected, the problem piece information of the problem piece can be stored in the problem piece list of the database.
In one embodiment, the pieces of question information includes a corresponding storage time of the pieces of question, and step S202 includes: obtaining problem piece information of which the storage time belongs to second preset time from a database at intervals of first preset time, wherein the second preset time is longer than the first preset time; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information. The first preset time length is the time length between two adjacent times of obtaining the information of the problem pieces from the database. The question piece storage time refers to the time when the question piece is stored in the database. The second preset duration is the preset duration from the information acquisition time of the problem piece.
Because the data volume of the problem piece information is large, the problem piece information has timeliness, and the problem pieces corresponding to the problem piece information need to be processed in time, the problem piece information can be stored in the database first, and the problem piece information is acquired from the database every first preset time. The problem piece storage time is acquired every first preset time, the problem piece information belongs to the problem piece information in the second preset time, and the second preset time is longer than the first preset time, so that the acquired problem piece information cannot omit the problem piece information generated in the acquisition operation of the problem piece information. For example, the first three minutes of problem piece information may be obtained every two minutes. Since the time length to which the problematic piece storage time belongs is longer than the interval time length of the problematic piece acquisition operation, the same problematic piece information may be repeatedly acquired. Therefore, after the problem piece information is acquired, the service order identifier in each problem piece information can be extracted, the service order identifier is matched with the service order identifier corresponding to the acquired problem piece information, and the problem piece information acquired for the first time is screened from the acquired problem piece information.
And step S204, searching a service promotion link corresponding to the service order mark according to the mapping relation.
The service order identification means a mark for marking a service order. The service order identifier may be a character string formed by one or more of letters, numbers, punctuation marks, and the like, or may be a pattern formed by combining basic geometric figures such as points, lines, surfaces, and the like, but is not limited thereto. A business order refers to a record or credential created by a user completing a business operation, and includes, but is not limited to, a policy. The mapping relation refers to the mapping relation between the service order identification and the service promotion link. The service promotion link refers to a link for promoting a service, and the service promotion link contains an operator identifier. The user can connect a target webpage or an APP (application program service) interface by clicking the service promotion link, and perform operations such as purchasing and renewal of products, so as to generate a corresponding service order. The method can generate a globally unique business order identifier for each business order, determine the business order according to the obtained business order identifier, and search a business promotion link corresponding to the business order.
In one embodiment, a mapping relation table of the service promotion link and the service order identifier may be provided for searching a corresponding service promotion link through the service order identifier. One service promotion link may have a mapping relationship with a plurality of service order identifications carried by service orders generated by the service promotion link. When the service order identification is obtained, the corresponding service promotion link can be searched from the mapping relation table.
Step S206, extracting the operator identification from the service promotion link.
Attendant identification refers to a marking used to designate an attendant. The operator identifier may be a character string composed of one or more of letters, numbers, punctuation marks, and the like, but is not limited thereto. For example, when the operator identifier may be 123, the service promotion link may be a link formed by splicing the web page link and the spliced operator identifier, such as: http:// www.ABCD.com/USERCODE ═ 123.
In one embodiment, the operator identities include a first class of operator identities and a second class of operator identities. The operator corresponding to the first-class operator identification refers to an operator who carries out service promotion through a service promotion connection generated by an operator account of the operator, and the operator corresponding to the second-class operator identification refers to an operator who processes a service order formed through a website or an APP. The operator corresponding to the second type of operator identification can be a direct subordinate operator of the service group headquarters, and the operator corresponding to the first type of operator identification can be a subordinate operator in a subordinate service agency of the service group headquarters. When a user directly logs in a website or an APP to perform operations such as product purchase and renewal and form a corresponding service order, the service promotion connection inquired by the service order identifier of the service order comprises a second class operator identifier. The tree structure of the service group headquarter node, the service agency node and the service member node can be formed, the service member corresponding to the first class service member identification is used as a child node of the service agency node, and the service member corresponding to the second class service member identification is used as a child node of the service group headquarter node.
When detecting that the service promotion connection contains the second class of operator identification, analyzing the operator identification to obtain a corresponding operator account includes: and analyzing the second class of operator identifications, and acquiring matched operator accounts from operators corresponding to the second class of operator identifications. For example, the matching can be performed according to the matching degree of the address of the operator and the address of the client, or according to the proficiency degree of the service corresponding to the operator according to the type of the order. The business proficiency of the business clerk can be calculated according to the number of each type of product in the historical processing list of the business clerk. For example, when a problem is an order for endowment insurance, the order may be assigned to a clerk who often processes endowment insurance orders.
And step S208, analyzing the operator identification to obtain a corresponding operator account.
The operator account is an account used by an operator when logging in a website or an APP, and the server can identify the identity of the operator through the operator account so as to keep the use data of the operator. The operator identification is obtained by converting an operator account. For example, the operator account is converted into a value with a fixed length through a reversible encryption algorithm, and the converted value is used as the operator identifier.
And step S210, pushing the problem piece information to an account of the business worker.
The step of pushing the problematic piece information to the account of the operator means that the problematic piece information is sent to a terminal logged in by the account of the operator, so that the operator can check the problematic piece information and further process the problematic piece.
In one embodiment, a long connection mechanism can be adopted to push the problem piece information to the account of the business employee through the APP in the terminal. The APP in the terminal needs to access an SDK (software development kit) of a third-party information push platform to form a long connection. A long connection means that multiple packets can be sent continuously over one connection, and during the connection hold period, if no packet is sent, a link check packet needs to be sent in both directions. After the problem piece information needing to be pushed and the corresponding user account are obtained, the problem piece information needs to be sent to a third-party information pushing platform, and then the third-party information pushing platform sends the problem piece information to an APP in the terminal. For example, the IOS system first pushes the registration information of the application program. The IOS acquires a terminal identifier from an APNS (Apple Push Notification service), and then sends the terminal identifier to the APP. And the APP sends the terminal identification to the APP server for backup. When the problem piece information needing to be pushed is detected, the APP server sends an information packet to the APNS service, and the information packet is composed of the problem piece information and the target terminal identification. The APNS service sends the problem piece information to the APP in the terminal corresponding to the terminal identification, and the problem piece information can be checked when the salesman logs in the APP.
In the above embodiment, after the problem piece information is obtained, the corresponding service promotion link is searched according to the service order identifier of the problem piece contained in the problem piece information. The service promotion link is a link generated by combining the operator identification, an operator account is obtained by analyzing according to the operator identification in the service promotion link, and the information of the problem piece is pushed to the analyzed operator account. By forming the mapping relation among the service order identification, the service promotion link, the operator identification and the operator account, the operator account corresponding to the operator needing to process the information of the problem piece can be accurately found after the information of the problem piece is obtained, so that the information of the problem piece can be accurately pushed to the corresponding operator account.
In one embodiment, before obtaining the information of the problem pieces in the database, the method further comprises: receiving a service promotion link generation request which comprises an operator account and a product authority code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the operator account and the corresponding product authority code.
The service promotion link generation request is a request which is sent by the terminal and generated according to the service promotion link generation operation acted on the terminal by the user. For example, a service promotion link generation interface and a request control may be provided on the terminal for a service promotion link generation operation, and after a user inputs an operator account and a corresponding product permission code through the service promotion link generation interface and clicks the request control, the terminal may generate a service promotion link generation request and send the service promotion link generation request to the server. The product authority code refers to a code for verifying product promotion authority opened by an operator under a service agency. The service group headquarters and the service agency can sign an agreement, stipulate the product promotion authority opened by the service group headquarters to the service staff under the service agency, and control the product with the promotion authority opened through the product authority code. The business agency mechanism to which the corresponding salesman belongs can be found according to the salesman account number, and whether the user inputs the correct product permission code can be confirmed by judging whether the business agency mechanism is matched with the product permission code. When the service agency is matched with the product authority code, a service promotion link can be generated according to the operator account and the corresponding product authority code.
In one embodiment, for different service agencies, a Hash value of a fixed length may be generated as a product authority code by a preset algorithm, for example, by a Hash algorithm (Hash algorithm, a binary value of any length is mapped to a binary value of a fixed length, which is referred to as a Hash value) according to related information of the service agency, for example, according to a name or a code of the service agency, and the server does not need to store a mapping relationship between the service agency and the product authority information, but only needs to store the mapping relationship between the authority code and the authority product information. The service agency can issue the product authority code to staff under the service agency, so that the staff can bind the product authority code with the own account number and carry out service promotion through the service promotion link. Therefore, common staff can also be used as a salesman, and the product popularization channel is widened.
In one embodiment, generating a service promotion link according to an operator account and a corresponding product authority code includes: acquiring product authority information corresponding to the product authority code; carrying out conversion processing on the operator account to generate an operator identifier; and generating a service promotion link according to the salesman identifier and the product authority information, wherein the service promotion link is used for promoting the product corresponding to the product authority information.
Each product authority code has corresponding product authority information, and the product authority information contains related information of products for opening promotion authority to the account number of the salesman. The conversion processing of the operator account includes, but is not limited to, transcoding, encrypting, compiling and the like of the operator account to obtain an operator identifier. And adding the salesman identification into the original promotion link to form a service promotion link, and controlling the product which is connected with the service promotion link and has promotion authority by the product authority information. A business promotion link containing an operator identification and a product identification can be generated for each product of each operator with promotion authority. Or a service promotion link containing the identification of the service member can be generated for each service member, and a product identification for indicating a specific product can be added in the service promotion link.
In one embodiment, the converting the operator account to generate the operator identifier includes: encrypting the operator account according to a preset encryption algorithm to generate an operator identifier; analyzing the operator identification to obtain a corresponding operator account, comprising: and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account. The preset encryption algorithm is a reversible encryption algorithm, so that the server can decrypt the operator identification through a decryption algorithm corresponding to the preset encryption algorithm. The reversible Encryption algorithm includes, but is not limited to, an RSA (public key Encryption algorithm), a DES (data Encryption Standard) algorithm, a 3DES (Triple DES, Triple data Encryption), an AES (Advanced Encryption Standard) algorithm, and other Encryption algorithms. The account number of the salesman is encrypted to obtain the salesman identification and then displayed in the service promotion link, so that the account number of the salesman is not easy to leak, and the safety of product promotion is improved.
In one embodiment, as shown in fig. 3, before obtaining the information of the problematic pieces in the database, the method further includes the step of generating the information of the problematic pieces:
step S302, a business order request is received through the business promotion link.
The service order request refers to a request generated according to a received service order operation. The service order operation may be a preset click operation on the service promotion link, an input operation on a page connected through the service promotion link, a click operation, and the like, but is not limited thereto. After the service staff sends the service promotion link to the user, the user can enter a corresponding product promotion page or a page containing a plurality of products with promotion authority by clicking the service promotion link, and purchase or renew the products and the like through preset service order operation, so that a corresponding service order request is generated. The service order request includes service order information. The service order information refers to relevant information of a service order, such as: product name, product quantity, purchase time, user information, and the like.
And step S304, generating a service order and a corresponding service order identifier according to the service order information.
A business order refers to a record or credential formed from the information of the business order, including but not limited to a policy. The service order identifier is an identifier for marking the service order.
Step S306, judging whether the business order is abnormal or not.
The exception of the service order includes, but is not limited to, exception of service order information corresponding to the service order, exception of operation of the user for the service order, and the like. For example, the image data in the service order information is unclear, the bank account information is wrong, or the user selects the wrong service and needs to cancel the operation. For example, the business order may be a policy, and a series of underwriting rules may be provided for determining whether the policy is abnormal, so that the underwriting risk may be determined by determining and classifying the underwriting risk based on the comprehensive control and verification of the information of the target to be underwritten. When the service order is abnormal, executing step S308; when there is no abnormality in the service order, step S310 is executed.
Step S308, the abnormal business order is taken as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in a database.
The problem part is a business order with an exception. After the abnormity existing in the business order is detected, corresponding problem piece information can be generated according to the abnormity existing in the business order. The problem piece information can be stored in the database according to the storage time sequence of the problem pieces, a problem piece table can be provided aiming at the problem piece information storage, and when the problem pieces are detected, the problem piece information of the problem pieces can be stored in the problem piece list of the database.
In step S310, no processing is performed.
In the embodiment, after the service order information is acquired through the service promotion link, the service order and the corresponding service order identifier can be generated, when the service order is detected to be abnormal, the service order is used as the problem piece, the problem piece information is generated according to the abnormal condition, so that the service order corresponding to the problem piece information can be marked through the service order identifier, and the problem piece can be accurately processed by the service staff according to the abnormal condition described in the problem piece information, so that the problem piece processing time is saved.
In one embodiment, step S210 includes: detecting whether a login state exists in an operator account under a plurality of information push channels; if yes, the information of the problem part is pushed to the account number of the operator through an information pushing channel with the account number of the operator in a login state; if not, storing the information of the problem part to a waiting push information queue.
The account number of the salesman can be logged in through various information push channels, wherein the information push channels refer to channels for pushing problem piece information, and include but are not limited to APP, webpages, third-party login platforms (such as WeChat public numbers) and the like. Whether a login state exists in the salesman account under a plurality of information push channels is detected, for example, for an APP login mode, whether a token (token, representing an object for executing certain operations) corresponding to the salesman account is valid or not can be inquired, and if the token is valid, the user is in the login state. When the account number of the salesman is not in a login state in a plurality of information pushing channels, the information of the problematic component can be stored in a waiting information pushing queue until the salesman finishes login operation and then pushes the information of the problematic component to a terminal where the account number of the salesman logs in. The waiting information queue is a queue formed by problem piece information which is not sent, and the waiting information queue can be stored in a third-party pushing platform.
In one embodiment, different information pushing modes can be adopted according to different information pushing channels. For example, for a webpage information push channel, the information of the problem pieces can be pushed in the form of an information list or a pop-up box. Aiming at the APP information pushing channel, different pushing interfaces can be generated according to the problem piece information, the problem piece information is pushed to the corresponding login interface to the terminal after the problem piece information and the corresponding salesman account are obtained, or the corresponding pushing interface can be popped up before the user logs in.
In one embodiment, as shown in fig. 4, there is provided yet another information pushing method, including:
step S402, receiving a service promotion link generation request.
The service promotion link generation request comprises an operator account and a product authority code.
For example, a service promotion link generation interface and a request control may be provided on the terminal for a service promotion link generation operation, and after a user inputs an operator account and a corresponding product permission code through the service promotion link generation interface and clicks the request control, the terminal may generate a service promotion link generation request and send the service promotion link generation request to the server.
Step S404, product authority information corresponding to the product authority code is obtained.
The product permission code is a code for verifying product promotion permission opened by a salesperson under the service agency. For example, the product authority code QXM3 may correspond to product CP1, product CP2, and product CP3 for product promotion authority opened by a salesperson under the business agency.
Step S406, encrypting the salesman account according to a preset encryption algorithm to generate a salesman identifier.
The preset encryption algorithm includes, but is not limited to, RSA, DES algorithm, 3DES, AES algorithm, etc. The operator identification is a globally unique identification and can be in one-to-one correspondence with the operator account.
And step S408, generating a service promotion link according to the salesman identification and the product permission information.
The service promotion link is a link for promoting a product corresponding to the product authority information.
For example, for a product whose product identifier is abc and whose salesman corresponding to the salesman identifier 123 has promotion authority, a service promotion link may be generated as follows: http:// www.ABCD.com/USERCODE ═ 123& ITEMCODE ═ abc.
Step S410, a business order request is received through the business promotion link.
The service order request includes service order information. The service order information refers to relevant information of the service order, including but not limited to information such as product name, product quantity, purchase time, user information, and the like. Such as: the aaa user purchases K copies of product CP3 at bbb time.
Step S412, generating a service order and a corresponding service order identifier according to the service order information.
The service order mark is a mark for indicating a service order, and may be a character string formed by one or more combinations of letters, numbers, punctuation marks and the like, or a pattern formed by combining basic geometric figures such as points, lines, surfaces and the like. For example, the clerk order identification can be a two-dimensional code pattern.
Step S414, determine whether the business order is abnormal.
For example, the abnormality of the service order may be that the image data in the service order information is unclear, the bank account information is wrong, or the user selects the wrong service and needs to cancel the operation.
If yes, go to step S416; if not, step S418 is performed.
Step S416, taking the abnormal business order as a problem piece, generating corresponding problem piece information according to the abnormality of the business order, and storing the problem piece information in a database.
For example, the problem piece information may be: the AAA policy fails at BBB time due to CCC.
In step S418, no processing is performed.
Step S420, problem piece information in the database is acquired.
The problem piece information comprises a service order identification of the problem piece.
Step S422, searching the service promotion link corresponding to the service order mark according to the mapping relation.
The service promotion link contains an operator identification.
Step S424, the operator identifier is extracted from the service promotion link.
And step S426, decrypting the operator identification according to the decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
In step S428, the information of the problem pieces is pushed to the account of the business employee.
In the embodiment, the service promotion link is generated according to the salesman identifier and the product permission information, the service promotion is performed through the service promotion link, so that the service order is generated, and the service order is globally and uniquely identified by the service order identifier. After the abnormal business order is used as a problem piece and the problem piece information is generated, the business order mark can be associated with the problem piece information. After the problem piece information is obtained, the corresponding salesman account number can be obtained through inquiring and analyzing according to the business order mark carried by the problem piece information, and therefore accurate pushing of the problem piece information is achieved.
In one embodiment, as shown in fig. 5, there is provided an information pushing apparatus 500, including: a problem piece information obtaining module 502, configured to obtain problem piece information in a database, where the problem piece information includes a service order identifier of a problem piece; a service promotion link searching module 504, configured to search a service promotion link corresponding to the service order identifier according to the mapping relationship, where the service promotion link includes an operator identifier; an operator identifier extracting module 506, configured to extract an operator identifier from the service promotion link; the salesman account number analysis module 508 is used for analyzing the salesman identifier to obtain a corresponding salesman account number; and the problematic piece information pushing module 510 is configured to push the problematic piece information to the account of the salesman.
In one embodiment, the problem part information obtaining module 502 is further configured to receive a service order request through the service promotion link, where the service order request includes service order information; generating a service order and a corresponding service order identifier according to the service order information; judging whether the business order is abnormal or not; if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
In one embodiment, the problematic piece information includes a corresponding problematic piece storage time, and the problematic piece information obtaining module 502 is further configured to obtain, from the database, problematic piece information whose problematic piece storage time belongs to a second preset time period every first preset time period, where the second preset time period is greater than the first preset time period; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
In one embodiment, the problem piece information pushing module 510 is further configured to detect whether a login state of the salesman account exists in a plurality of information pushing channels; if yes, the information of the problem part is pushed to the account number of the operator through an information pushing channel with the account number of the operator in a login state; if not, storing the information of the problem part to a waiting push information queue.
In one embodiment, as shown in fig. 6, another information pushing apparatus 600 is provided, which further includes: a service promotion link generation module 602, configured to receive a service promotion link generation request, where the service promotion link generation request includes an operator account and a product permission code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the operator account and the corresponding product authority code.
In one embodiment, the service promotion link generation module 602 is further configured to obtain product authority information corresponding to the product authority code; carrying out conversion processing on the operator account to generate an operator identifier; and generating a service promotion link according to the salesman identifier and the product authority information, wherein the service promotion link is used for promoting the product corresponding to the product authority information.
In an embodiment, the service promotion link generation module 602 is further configured to encrypt an operator account according to a preset encryption algorithm, so as to generate an operator identifier; the salesman account number analysis module 508 is further configured to decrypt the salesman identifier according to a decryption algorithm corresponding to the encryption algorithm, so as to obtain a corresponding salesman account number.
The information pushing apparatus described above may be implemented in the form of a computer program that is executable on a computer device such as that shown in fig. 7.
The modules in the information pushing device can be wholly or partially implemented by software, hardware and a combination thereof. The modules can be embedded in a memory of the computer device in a hardware form or independent of the memory of the computer device, and can also be stored in the memory of the computer device in a software form, so that the processor can call and execute operations corresponding to the modules. The processor can be a Central Processing Unit (CPU), a microprocessor, a singlechip and the like.
In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored which, when executed by a processor, performs the steps of: acquiring problem piece information in a database, wherein the problem piece information comprises a service order identification of a problem piece; searching a service promotion link corresponding to the service order identification according to the mapping relation, wherein the service promotion link comprises an operator identification; extracting the operator identification from the service promotion link; analyzing the operator identification to obtain a corresponding operator account; and pushing the information of the problem part to an account of the business worker.
In one embodiment, the program, when executed by the processor, further comprises, prior to the step of obtaining problem piece information in the database being performed: receiving a service promotion link generation request which comprises an operator account and a product authority code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the operator account and the corresponding product authority code.
In one embodiment, when the program is executed by a processor, the step of generating a service promotion link according to an operator account and a corresponding product authorization code includes: acquiring product authority information corresponding to the product authority code; carrying out conversion processing on the operator account to generate an operator identifier; and generating a service promotion link according to the salesman identifier and the product authority information, wherein the service promotion link is used for promoting the product corresponding to the product authority information.
In one embodiment, when executed by the processor, the program performs a conversion process on the salesman account to generate the salesman identifier, including: encrypting the operator account according to a preset encryption algorithm to generate an operator identifier; the step of analyzing the operator identification to obtain the corresponding operator account number comprises the following steps: and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
In one embodiment, the program, when executed by the processor, further comprises, prior to the step of obtaining problem piece information in the database being performed: receiving a service order request through a service promotion link, wherein the service order request comprises service order information; generating a service order and a corresponding service order identifier according to the service order information; judging whether the business order is abnormal or not; if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
In one embodiment, the information of the problem pieces includes storage time of the corresponding problem pieces, and the program, when executed by the processor, implements obtaining the information of the problem pieces in the database, including: obtaining problem piece information of which the storage time belongs to second preset time from a database at intervals of first preset time, wherein the second preset time is longer than the first preset time; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
In one embodiment, the program when executed by the processor performs the steps of pushing the problem part information to the account of the business person, including: detecting whether a login state exists in an operator account under a plurality of information push channels; if yes, the information of the problem part is pushed to the account number of the operator through an information pushing channel with the account number of the operator in a login state; if not, storing the information of the problem part to a waiting push information queue.
In one embodiment, there is provided a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the following steps when executing the program: acquiring problem piece information in a database, wherein the problem piece information comprises a service order identification of a problem piece; searching a service promotion link corresponding to the service order identification according to the mapping relation, wherein the service promotion link comprises an operator identification; extracting the operator identification from the service promotion link; analyzing the operator identification to obtain a corresponding operator account; and pushing the information of the problem part to an account of the business worker.
In one embodiment, when the processor executes the program, before the step of obtaining information of the problem parts in the database is implemented, the method further includes: receiving a service promotion link generation request which comprises an operator account and a product authority code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the operator account and the corresponding product authority code.
In one embodiment, the step of generating the service promotion link according to the salesman account and the corresponding product authorization code when the processor executes the program includes: acquiring product authority information corresponding to the product authority code; carrying out conversion processing on the operator account to generate an operator identifier; and generating a service promotion link according to the salesman identifier and the product authority information, wherein the service promotion link is used for promoting the product corresponding to the product authority information.
In an embodiment, when the processor executes a program, the converting an operator account to generate an operator identifier includes: encrypting the operator account according to a preset encryption algorithm to generate an operator identifier; the step of analyzing the operator identification to obtain the corresponding operator account number comprises the following steps: and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
In one embodiment, when the processor executes the program, before the step of obtaining information of the problem parts in the database is implemented, the method further includes: receiving a service order request through a service promotion link, wherein the service order request comprises service order information; generating a service order and a corresponding service order identifier according to the service order information; judging whether the business order is abnormal or not; if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
In one embodiment, the information of the problem pieces includes storage time of the corresponding problem pieces, and the obtaining of the information of the problem pieces in the database, which is implemented when the processor executes the program, includes: obtaining problem piece information of which the storage time belongs to second preset time from a database at intervals of first preset time, wherein the second preset time is longer than the first preset time; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
In an embodiment, when the processor executes the program, the step of pushing the information of the problem part to the account of the salesman includes: detecting whether a login state exists in an operator account under a plurality of information push channels; if yes, the information of the problem part is pushed to the account number of the operator through an information pushing channel with the account number of the operator in a login state; if not, storing the information of the problem part to a waiting push information queue.
In one embodiment, a computer device is provided, which may be a server or a mobile terminal. When the computer device is a server, its internal structure diagram may be as shown in fig. 7. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement an information push method. Those skilled in the art will appreciate that the architecture shown in fig. 7 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by a computer program, which can be stored in a non-volatile computer-readable storage medium, and can include the processes of the embodiments of the methods described above when the program is executed. The storage medium may be a magnetic disk, an optical disk, a Read-Only Memory (ROM), or the like.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present invention, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (14)
1. An information push method, comprising:
obtaining problem piece information in a database, wherein the problem piece information comprises a service order identification of a problem piece;
searching a service promotion link corresponding to the service order identification according to the mapping relation, wherein the service promotion link comprises an operator identification;
extracting an operator identification from the service promotion link;
analyzing the salesman identification to obtain a corresponding salesman account;
the information of the problem pieces is pushed to the account number of the operator;
before the obtaining of the information of the problem pieces in the database, the method further comprises:
receiving a service promotion link generation request which comprises an operator account and a product authority code;
searching a business agency to which the business member account belongs;
judging whether the service agency is matched with the product authority code;
and if so, generating a service promotion link according to the salesman account and the corresponding product authority code.
2. The method of claim 1, wherein the generating of the service promotion link according to the salesman account and the corresponding product authorization code comprises:
acquiring product authority information corresponding to the product authority code;
converting the salesman account number to generate a salesman identifier;
and generating a service promotion link according to the salesman identification and the product permission information, wherein the service promotion link is used for promoting the product corresponding to the product permission information.
3. The method of claim 2, wherein the converting the clerk account number to generate the clerk identification comprises:
encrypting the salesman account according to a preset encryption algorithm to generate a salesman identifier;
the analyzing the salesman identification to obtain a corresponding salesman account includes:
and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
4. The method of claim 1, prior to said obtaining problem piece information in a database, further comprising:
receiving a service order request through the service promotion link, wherein the service order request comprises service order information;
generating a service order and a corresponding service order identifier according to the service order information;
judging whether the business order is abnormal or not;
if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
5. The method according to any one of claims 1 to 4, wherein the question piece information includes a corresponding question piece storage time, and the obtaining of the question piece information in the database includes:
obtaining problem piece information of which the storage time belongs to a second preset time from a database at intervals of a first preset time, wherein the second preset time is longer than the first preset time;
and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
6. The method according to any one of claims 1 to 4, wherein the pushing the problem piece information to the position under the salesman account comprises:
detecting whether the salesman account has a login state under a plurality of information push channels;
if yes, the problem piece information is pushed to the lower part of the operator account through an information pushing channel with the operator account in a login state;
and if not, storing the information of the problem piece to a waiting push information queue.
7. An information pushing apparatus, characterized in that the apparatus comprises:
the system comprises a problem piece information acquisition module, a problem piece information acquisition module and a problem piece information processing module, wherein the problem piece information acquisition module is used for acquiring problem piece information in a database, and the problem piece information comprises a service order identification of a problem piece;
the service promotion link searching module is used for searching a service promotion link corresponding to the service order mark according to a mapping relation, and the service promotion link comprises a waiter mark;
the operator identification extracting module is used for extracting the operator identification from the service promotion link;
the operator account number analysis module is used for analyzing the operator identification to obtain a corresponding operator account number;
the problem piece information pushing module is used for pushing the problem piece information to the account of the salesman;
further comprising:
the service promotion link generation module is used for receiving a service promotion link generation request which comprises an operator account and a product authority code; searching a business agency to which the business member account belongs; judging whether the service agency is matched with the product authority code; and if so, generating a service promotion link according to the salesman account and the corresponding product authority code.
8. The apparatus of claim 7,
the service promotion link generation module is also used for generating and acquiring product authority information corresponding to the product authority code by using the service promotion link; converting the salesman account number to generate a salesman identifier; and generating a service promotion link according to the salesman identification and the product permission information, wherein the service promotion link is used for promoting the product corresponding to the product permission information.
9. The apparatus of claim 8,
the service promotion link generation module is also used for encrypting the salesman account according to a preset encryption algorithm to generate a salesman identifier; the analyzing the salesman identification to obtain a corresponding salesman account includes: and decrypting the operator identification according to a decryption algorithm corresponding to the encryption algorithm to obtain a corresponding operator account.
10. The apparatus of claim 7,
the problem piece information acquisition module is further used for receiving a service order request through the service promotion link, wherein the service order request comprises service order information; generating a service order and a corresponding service order identifier according to the service order information; judging whether the business order is abnormal or not; if yes, the abnormal business order is used as a problem piece, corresponding problem piece information is generated according to the abnormality of the business order, and the problem piece information is stored in the database.
11. The apparatus according to any one of claims 7 to 10,
the problem piece information comprises corresponding problem piece storage time;
the problem piece information acquisition module is further used for acquiring problem piece information of which the problem piece storage time belongs to a second preset time length from the database every other first preset time length, wherein the second preset time length is longer than the first preset time length; and screening out the problem piece information acquired for the first time from the acquired problem piece information according to the service order identification in each problem piece information.
12. The apparatus according to any one of claims 7 to 10,
the problem piece information pushing module is also used for detecting whether the operator account has a login state in a plurality of information pushing channels; if yes, the problem piece information is pushed to the lower part of the operator account through an information pushing channel with the operator account in a login state; and if not, storing the information of the problem piece to a waiting push information queue.
13. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 6.
14. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 6 are implemented when the program is executed by the processor.
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