CN108053523A - A kind of efficient wisdom managing caller service system and its method of work - Google Patents
A kind of efficient wisdom managing caller service system and its method of work Download PDFInfo
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/32—Individual registration on entry or exit not involving the use of a pass in combination with an identity check
- G07C9/37—Individual registration on entry or exit not involving the use of a pass in combination with an identity check using biometric data, e.g. fingerprints, iris scans or voice recognition
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/38—Individual registration on entry or exit not involving the use of a pass with central registration
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Abstract
The invention discloses a kind of efficient wisdom managing caller service system, including：Visitor's service system, wherein, reserve terminal, field service terminal, interviewed terminal and terminal server are equipped in visitor's service system, the reserve terminal, field service terminal and interviewed terminal are connected with terminal server；Heretofore described constructs three end data real-time, interactive pattern of reserve terminal, field service terminal and terminal server, carries out the complete perception to visitor's data message from different dimensions, different occasions, solves data collection and transmission problem；Also by data analysis engine, according to the demand of owner or manager, visitor information data are carried out with comprehensively comprehensive analysis application, analysis report provides decision data and support for business or management.
Description
Technical field
The invention belongs to intelligent managing caller technical field, more particularly to a kind of efficient wisdom managing caller service system
And its method of work.
Background technology
Traditional managing caller solution is to carry out visitor's registration by artificial or machine or card label, inquire
The scheme of service is unable to comprehensive collection data message, can not carry out data analysis application, is business or management service.
Through demand of the wisdom building under information age today to convenience, wisdom and low cost cannot be met.
Comprehensive collection data message is unable to for traditional managing caller solution, data analysis application can not be carried out,
For business or management service the problems such as, existing scheme one sets China second-generation identity card scanner and camera shooting of taking pictures certainly by holding at the scene
Machine realizes automatic registration, and reducing while personnel participate in increases visitor's data collection；Existing scheme two passes through various forms of visits
Visitor's reservation, accomplishes the collection to information data；Existing scheme three in visitor's server-side by carrying out to visitor's low volume data information
Analyzing and processing, can for management service be provided；Above each scheme is directed to the single deficiency of traditional managing caller solution and carries out
The research of relativity, solves traditional managing caller solution existing deficiency in a certain respect；But only to traditional visitor
Existing deficiency carries out research to rwan management solution RWAN in a certain respect is far from being enough, can not still solve traditional managing caller and solve
Scheme is unable to comprehensive collection data message, can not be to carry out analysis application, be business or management service the problems such as.
The content of the invention
Goal of the invention：For deficiency more than overcoming, the object of the present invention is to provide a kind of efficient wisdom managing caller services
System, simple in structure, design is reasonable, three end data real-time, interactive mould of reserve terminal, field service terminal 2 and terminal server
Formula carries out the complete perception to visitor's data message from different dimensions, different occasions, solves data collection and transmission problem；
Also by data analysis engine, according to the demand of owner or manager, visitor information data are carried out with comprehensively comprehensive analysis
Using analysis report provides decision data and support for business or management.
Technical solution：To achieve these goals, the present invention provides a kind of efficient wisdom managing caller service system, bags
It includes：Visitor's service system, wherein, reserve terminal, field service terminal, interviewed terminal and end are equipped in visitor's service system
Server is held, the reserve terminal, field service terminal and interviewed terminal are connected with terminal server；
The reserve terminal, for receiving, collecting, manage the reservation information of visitor；
The field service terminal is acquired the information of visitor for scene, for personnel's data of requesting to discuss to reservation end
It supplements and perfect；
The terminal server, for data preparation and data Classification and Identification, and according to the demand of owner or manager, to visitor
Information data carries out comprehensively comprehensive analysis application.
Heretofore described construct reserve terminal, field service terminal 2 and three end data of terminal server is handed in real time
Mutual pattern carries out the complete perception to visitor's data message from different dimensions, different occasions, solves data collection and transmission is asked
Topic；Also by data analysis engine, according to the demand of owner or manager, visitor information data are carried out with comprehensively comprehensive point
Analysis application, analysis report provide decision data and support for business or management.
WEB reservations end either wechat reservation end or APP reservations end are equipped in heretofore described reserve terminal.
Identity card identification module, Quick Response Code identification module, face acquisition are equipped in heretofore described field service terminal
Module, finger print acquisition module, vocal print acquisition module, iris capturing module, image capture module and field controller module, it is described
Identity card identification module, Quick Response Code identification module, face acquisition module, finger print acquisition module, vocal print acquisition module, iris capturing
Module and image capture module are connected with field controller module.
It further includes to welcome the arrival of visitor in the present invention, and visitor is guided to be accessed registration with existing Quick Response Code
Intelligent robot, be equipped in the intelligent robot receiving module, guide to visitors module, identification module, knowledge base, positioning function,
Phonetic function and robot controller, the receiving module, guide to visitors module, identification module, knowledge base, positioning function and voice
Function is connected with robot controller, and the intelligent robot is connected with visitor's service system.
Heretofore described receiving module：Guidance, counseling services and information inquiry are registered for visitor, reservation Quick Response Code is known
Not；
The guide to visitors module：Moving-wire planning, phonetic explaining, lighting effects control are visited for exhibition room or market；
The identification module：For the identification of visitor's facial characteristics, demographic, Expression Recognition, Application on Voiceprint Recognition, visitor's point of interest point
Analysis；
The knowledge base：Content Management, concentration study；
The locating module：Indoor accurate position is less than 0.3m；
The voice module：Speech recognition, Intelligent dialogue, volume automatic adjustment, multiple voice selection, translation.
Home server and server platform are equipped in heretofore described terminal server, the home server is used for
Data preparation and data Classification and Identification；
The server platform is teledata integrated control platform, for the demand according to owner or manager, to visitor information number
According to the comprehensive comprehensive analysis application of progress；It is provided with data memory module, data inquiry module, data analysis module, number
According to excavation module, data sharing module and controller module, the data memory module, data inquiry module, data analysis mould
Block, data-mining module, data sharing module are connected with controller module.
Access control system, video analytic system, intelligent illuminating system and environmental management system are further included in the present invention, it is described
Access control system, video analytic system, intelligent illuminating system and environmental management system pass through network and visitor's service system
Connection.
Human body sensing device is equipped in heretofore described access control system, the human body sensing device is serviced with visitor is
System connection.
The mobile terminal link block for connection management person's terminal device is further included in the present invention, the mobile terminal connects
Connection module is connected by network communication with visitor's service system；
The mobile terminal link block, for transmitting each item data of background server to administrator.
The method of work of heretofore described efficient wisdom managing caller service system, specific method of work are as follows：
1）：By the WEB reservations end in reserve terminal, either wechat preengages end to visitor or APP preengages end and preengage first；
2）：After terminal server receives reservation information, user information is verified, after confirmation is errorless, reservation is determined, and leads to
It crosses Quick Response Code production module and reservation Quick Response Code is generated to customer information；
3）：When visitor reaches scene and passes through gate inhibition, access control system can send the information received to terminal server, then eventually
Server is held, order intelligent robot prepares reception visitor, while notifies interviewed terminal, it is allowed to carry out reception and is prepared；
4）：Then intelligent robot receives visitor, and visitor is guided to be registered by existing reservation Quick Response Code, leads to
It crosses receiving module the reservation Quick Response Code that previous step generates is identified, the registration of visitor is instructed and provides it official communication
It askes and information inquiry service；
5）：Meanwhile guide visitor and pass through field service terminal and identified into row information, and send the information of identification to terminal clothes
Business device, is arranged and is stored to the information of identification by terminal server；
6）：When visitor enters in venue, intelligent robot can pass through guide to visitors module, identification mould according to different usage scenarios
Block, knowledge base, locating module and voice module provide different services to visitor；
7）：After visitor leaves, video analytic system analyzes the image that image capture module is collected into, and passes through analysis
Result and identification module in the browsing situation of visitor's point of interest for identifying and knowledge base carry out comprehensive analysis, to the emerging of visitor
Interesting point, potential demand and degree of recognition are analyzed；
8）：If visitor is accessed to the place that some is specified, then when it completes step 1-4, reaches what is specified
Place is left after access；
9）：When visitor is behind last sect, access control system communicates information to terminal server, and then terminal server will
Nullify the reservation Quick Response Code that the visitor holds.
It is stored in above-mentioned visitor information
And the information to client is stored by data memory module, and pass through data inquiry module to the user that receives
Information is inquired about, if first time visitor, then data memory module stores the information of user, and passes through number
It is analyzed according to analysis module, then non-complete information is carried out by receiving mould information supplement module booting visitor in the block
It supplements and perfect, then the information of supplement is preserved.
Above-mentioned technical proposal can be seen that the present invention and have the advantages that：
1st, heretofore described a kind of efficient wisdom managing caller service system can not only replace traditional artificial or machine to visit
Objective enrolled for service, and can be with comprehensive collection visitor's data message, and analysis application is carried out to data message, serve management and
Business department, management and business department are according to data analysis report, it will be appreciated that the actual demand of visitor, point of interest and facilitate can
Energy property etc..Further include multi-form subscription services, multiple types data acquisition service, comprehensive visitor information administrative analysis, various dimensions
Visitor information share, the tracking of movement track based on visitor and visitor's thermal map and geography fence etc..
It is 2nd, heretofore described that construct reserve terminal, field service terminal 2 and three end data of terminal server real-time
Interactive mode carries out the complete perception to visitor's data message from different dimensions, different occasions, solves data collection and transmission
Problem；Also by data analysis engine, according to the demand of owner or manager, visitor information data are carried out comprehensively comprehensive
Analysis application, analysis report provide decision data and support for business or management.
3rd, a kind of heretofore described efficient wisdom managing caller service system is good, also passes through server end and interviewed end
End connection, when visitor enters building, will inform interviewed terminal, it is allowed to prepare to receive lodgers, solves what is received a visitor temporarily well
Awkward problem.
Description of the drawings
Fig. 1 is the electrical connection block diagram of efficient wisdom managing caller service system of the present invention；
Fig. 2 is the connection block diagram of field service terminal in the present invention.
Specific embodiment
In the following with reference to the drawings and specific embodiments, the present invention is furture elucidated.
Embodiment 1
A kind of efficient wisdom managing caller service system as depicted, including：Visitor's service system, wherein, visitor's clothes
Reserve terminal 1, field service terminal 2, interviewed terminal 3 and terminal server 4, the reserve terminal 1, scene are equipped in business system
Service terminal 2 and interviewed terminal 3 are connected with terminal server 4；
The reserve terminal 1, for receiving, collecting, manage the reservation information of visitor；
The field service terminal 2, is acquired the information of visitor for scene, for personnel's data of requesting to discuss to reservation end
It supplements and perfect；
The terminal server 4, for data preparation and data Classification and Identification, and according to the demand of owner or manager, to visiting
Objective information data carries out comprehensively comprehensive analysis application.
WEB reservations end either wechat reservation end or APP reservations end are equipped in reserve terminal 1 described in the present embodiment.
Identity card identification module, Quick Response Code identification module, face is equipped in field service terminal 2 described in the present embodiment to adopt
Collect module, finger print acquisition module, vocal print acquisition module, iris capturing module, image capture module and field controller module, institute
Identity card identification module, Quick Response Code identification module, face acquisition module, finger print acquisition module, vocal print acquisition module, iris is stated to adopt
Collection module and image capture module are connected with field controller module.
It further includes to welcome the arrival of visitor in the present embodiment, and visitor is guided to be accessed with existing Quick Response Code and is stepped on
The intelligent robot of note is equipped with receiving module, guide to visitors module, identification module, knowledge base, positioning work(in the intelligent robot
Can, phonetic function and robot controller, the receiving module, guide to visitors module, identification module, knowledge base, positioning function and
Phonetic function is connected with robot controller, and the intelligent robot is connected with visitor's service system.
Receiving module described in the present embodiment：Guidance, counseling services and information inquiry, reservation Quick Response Code are registered for visitor
Identification；
The guide to visitors module visits moving-wire planning, phonetic explaining, lighting effects control for exhibition room or market；
The identification module, for the identification of visitor's facial characteristics, demographic, Expression Recognition, Application on Voiceprint Recognition, visitor's point of interest point
Analysis；
The knowledge base, Content Management, concentration study；
The locating module, indoor accurate position are less than 0.3m；
The voice module, speech recognition, Intelligent dialogue, volume automatic adjustment, multiple voice selection, translation.
Home server and server platform, the home server are equipped in terminal server 4 described in the present embodiment
For data preparation and data Classification and Identification；
The server platform is teledata integrated control platform, for the demand according to owner or manager, to visitor information number
According to the comprehensive comprehensive analysis application of progress；It is provided with data memory module, data inquiry module, data analysis module, number
According to excavation module, data sharing module and controller module, the data memory module, data inquiry module, data analysis mould
Block, data-mining module, data sharing module are connected with controller module.
Access control system, video analytic system, intelligent illuminating system and environmental management system, institute are further included in the present embodiment
Access control system, video analytic system, intelligent illuminating system and the environmental management system stated are serviced by network and visitor
System connection.
Human body sensing device is equipped in access control system described in the present embodiment, the human body sensing device is serviced with visitor
System connects.
The mobile terminal link block for connection management person's terminal device, the mobile terminal are further included in the present embodiment
Link block is connected by network communication with visitor's service system；
The mobile terminal link block, for transmitting each item data of background server to administrator.
Embodiment 2
A kind of efficient wisdom managing caller service system as depicted, including：Visitor's service system, wherein, visitor's clothes
Reserve terminal 1, field service terminal 2, interviewed terminal 3 and terminal server 4, the reserve terminal 1, scene are equipped in business system
Service terminal 2 and interviewed terminal 3 are connected with terminal server 4；
The reserve terminal 1, for receiving, collecting, manage the reservation information of visitor；
The field service terminal 2, is acquired the information of visitor for scene, for personnel's data of requesting to discuss to reservation end
It supplements and perfect；
The terminal server 4, for data preparation and data Classification and Identification, and according to the demand of owner or manager, to visiting
Objective information data carries out comprehensively comprehensive analysis application.
WEB reservations end either wechat reservation end or APP reservations end are equipped in reserve terminal 1 described in the present embodiment.
Identity card identification module, Quick Response Code identification module, face is equipped in field service terminal 2 described in the present embodiment to adopt
Collect module, finger print acquisition module, vocal print acquisition module, iris capturing module, image capture module and field controller module, institute
Identity card identification module, Quick Response Code identification module, face acquisition module, finger print acquisition module, vocal print acquisition module, iris is stated to adopt
Collection module and image capture module are connected with field controller module.
It further includes to welcome the arrival of visitor in the present embodiment, and visitor is guided to be accessed with existing Quick Response Code and is stepped on
The intelligent robot of note is equipped with receiving module, guide to visitors module, identification module, knowledge base, positioning work(in the intelligent robot
Can, phonetic function and robot controller, the receiving module, guide to visitors module, identification module, knowledge base, positioning function and
Phonetic function is connected with robot controller, and the intelligent robot is connected with visitor's service system.
Receiving module described in the present embodiment：Guidance, counseling services and information inquiry, reservation Quick Response Code are registered for visitor
Identification；
The guide to visitors module：Moving-wire planning, phonetic explaining, lighting effects control are visited for exhibition room or market；
The identification module：For the identification of visitor's facial characteristics, demographic, Expression Recognition, Application on Voiceprint Recognition, visitor's point of interest point
Analysis；
The knowledge base：Content Management, concentration study；
The locating module：Indoor accurate position is less than 0.3m；
The voice module：Speech recognition, Intelligent dialogue, volume automatic adjustment, multiple voice selection, translation.
Home server and server platform, the home server are equipped in terminal server 4 described in the present embodiment
For data preparation and data Classification and Identification；
The server platform is teledata integrated control platform, for the demand according to owner or manager, to visitor information number
According to the comprehensive comprehensive analysis application of progress；It is provided with data memory module, data inquiry module, data analysis module, number
According to excavation module, data sharing module and controller module, the data memory module, data inquiry module, data analysis mould
Block, data-mining module, data sharing module are connected with controller module.
Access control system, video analytic system, intelligent illuminating system and environmental management system, institute are further included in the present embodiment
Access control system, video analytic system, intelligent illuminating system and the environmental management system stated are serviced by network and visitor
System connection.
Human body sensing device is equipped in access control system described in the present embodiment, the human body sensing device is serviced with visitor
System connects.
The mobile terminal link block for connection management person's terminal device, the mobile terminal are further included in the present embodiment
Link block is connected by network communication with visitor's service system；
The mobile terminal link block, for transmitting each item data of background server to administrator.
The method of work of efficient wisdom managing caller service system described in the present embodiment, specific method of work is such as
Under：
1）：By the WEB reservations end in reserve terminal 1, either wechat preengages end to visitor or APP preengages end and preengage first；
2）：After terminal server 4 receives reservation information, user information is verified, after confirmation is errorless, determines reservation, and
Module is produced by Quick Response Code, reservation Quick Response Code is generated to customer information；
3）：When visitor reaches scene and passes through gate inhibition, access control system can send the information received to terminal server 4, then
Terminal server 4, order intelligent robot prepares reception visitor, while notifies interviewed terminal 3, it is allowed to carry out reception and is prepared；
4）：Then intelligent robot receives visitor, and visitor is guided to be registered by existing reservation Quick Response Code, leads to
It crosses receiving module the reservation Quick Response Code that previous step generates is identified, the registration of visitor is instructed and provides it official communication
It askes and information inquiry service；
5）：Meanwhile guide visitor and pass through field service terminal 2 and identified into row information, and send the information of identification to terminal
Server 4 is arranged and stored to the information of identification by terminal server 4；
6）：When visitor enters in venue, intelligent robot can pass through guide to visitors module, identification mould according to different usage scenarios
Block, knowledge base, locating module and voice module provide different services to visitor；
7）：After visitor leaves, video analytic system analyzes the image that image capture module is collected into, and passes through analysis
Result and identification module in the browsing situation of visitor's point of interest for identifying and knowledge base carry out comprehensive analysis, to the emerging of visitor
Interesting point, potential demand and degree of recognition are analyzed；
8）：If visitor is accessed to the place that some is specified, then when it completes step 1-4, reaches what is specified
Place is left after access
9）：When visitor is behind last sect, access control system communicates information to terminal server 4, then terminal server 4
The reservation Quick Response Code visitor will be nullified held.
And the information to client stored by data memory module, and pass through data inquiry module to receiving
User information is inquired about, if first time visitor, then data memory module stores the information of user, and leads to
It crosses data analysis module to be analyzed, then by receiving mould information supplement module booting visitor in the block to non-complete information
It is supplemented and perfect, then the information of supplement is preserved.
The above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For member, without departing from the principle of the present invention, several improvement can also be made, these improvement also should be regarded as the present invention's
Protection domain.
Claims (10)
1. a kind of efficient wisdom managing caller service system, it is characterised in that：Including：Visitor's service system, wherein, the visitor
Reserve terminal is equipped in service system（1）, field service terminal（2）, interviewed terminal（3）And terminal server（4）, the reservation
Terminal（1）, field service terminal（2）And interviewed terminal（3）And terminal server（4）Connection；
The reserve terminal（1）, for receiving, collecting, manage the reservation information of visitor；
The field service terminal（2）, the information of visitor is acquired for scene, for personnel's data of requesting to discuss to reservation end
Supplement and perfect；
The terminal server（4）, it is right for data preparation and data Classification and Identification, and according to the demand of owner or manager
Visitor information data carry out comprehensively comprehensive analysis application.
2. efficient wisdom managing caller service system according to claim 1, it is characterised in that：The reserve terminal（1）
In be equipped with WEB reservation end either wechat reservation end or APP reservation end.
3. efficient wisdom managing caller service system according to claim 1, it is characterised in that：The field service terminal
（2）In be equipped with identity card identification module, Quick Response Code identification module, face acquisition module, finger print acquisition module, vocal print acquisition mould
Block, iris capturing module, image capture module and field controller module, the identity card identification module, Quick Response Code identification mould
Block, face acquisition module, finger print acquisition module, vocal print acquisition module, iris capturing module and image capture module with scene
Controller module connects.
4. efficient wisdom managing caller service system according to claim 1, it is characterised in that：It further includes to welcome to visit
The arrival of visitor, and visitor is guided to be accessed with existing Quick Response Code the intelligent robot of registration, it is set in the intelligent robot
There are receiving module, guide to visitors module, identification module, knowledge base, positioning function, phonetic function and robot controller, the receiving
Module, guide to visitors module, identification module, knowledge base, positioning function and phonetic function are connected with robot controller, the intelligence
Energy robot is connected with visitor's service system.
5. efficient wisdom managing caller service system according to claim 4, it is characterised in that：The receiving module：With
Guidance, counseling services and information inquiry, reservation Quick Response Code identification are registered in visitor；
The guide to visitors module：Moving-wire planning, phonetic explaining, lighting effects control are visited for exhibition room or market；
The identification module：For the identification of visitor's facial characteristics, demographic, Expression Recognition, Application on Voiceprint Recognition, visitor's point of interest point
Analysis；
The knowledge base：Content Management, concentration study；
The locating module：Indoor accurate position is less than 0.3m；
The voice module：Speech recognition, Intelligent dialogue, volume automatic adjustment, multiple voice selection, translation.
6. efficient wisdom managing caller service system according to claim 1, it is characterised in that：The terminal server
（4）In be equipped with home server and server platform, two-dimensional code generation module, the local clothes are equipped in the home server
Device be engaged in for data preparation and data Classification and Identification；
The server platform is teledata integrated control platform, for the demand according to owner or manager, to visitor information number
According to the comprehensive comprehensive analysis application of progress；It is provided with data memory module, data inquiry module, data analysis module, number
According to excavation module, data sharing module and controller module, the data memory module, data inquiry module, data analysis mould
Block, data-mining module, data sharing module are connected with controller module.
7. efficient wisdom managing caller service system according to claim 1, it is characterised in that：Further include access control system,
Video analytic system, intelligent illuminating system and environmental management system, the access control system, video analytic system, intelligence are shone
Bright system and environmental management system are connected by network with visitor's service system.
8. efficient wisdom managing caller service system according to claim 1, it is characterised in that：In the access control system
Equipped with human body sensing device, the human body sensing device is connected with visitor's service system.
9. efficient wisdom managing caller service system according to claim 1, it is characterised in that：It further includes for connecting tube
The mobile terminal link block of reason person's terminal device, the mobile terminal link block pass through network communication and visitor's service system
Connection；
The mobile terminal link block, for transmitting each item data of background server to administrator.
10. according to the method for work of the efficient wisdom managing caller service system of claim 1 to 9 any one of them, feature
It is：Specific method of work is as follows：
1）：Visitor passes through reserve terminal first（1）In WEB reservations end either wechat reservation end or APP reservations end carry out it is pre-
About；
2）：Terminal server（4）After receiving reservation information, user information is verified, after confirmation is errorless, determines reservation,
And module is produced by Quick Response Code, reservation Quick Response Code is generated to customer information；
3）：When visitor reaches scene and passes through gate inhibition, access control system can send the information received to terminal server（4）, so
Terminal server afterwards（4）, order intelligent robot prepares reception visitor, while notifies interviewed terminal（3）, it is allowed to carry out reception accurate
It is standby；
4）：Then intelligent robot receives visitor, and visitor is guided to be registered by existing reservation Quick Response Code, leads to
It crosses receiving module the reservation Quick Response Code that previous step generates is identified, the registration of visitor is instructed and provides it official communication
It askes and information inquiry service；
5）：Meanwhile it guides visitor and passes through field service terminal（2）It is identified into row information, and sends the information of identification to end
Hold server（4）, pass through terminal server（4）The information of identification is arranged and stored；
6）：When visitor enters in venue, intelligent robot can pass through guide to visitors module, identification mould according to different usage scenarios
Block, knowledge base, locating module and voice module provide different services to visitor；
7）：After visitor leaves, video analytic system analyzes the image that image capture module is collected into, and passes through analysis
Result and identification module in the browsing situation of visitor's point of interest for identifying and knowledge base carry out comprehensive analysis, to the emerging of visitor
Interesting point, potential demand and degree of recognition are analyzed；
8）：If visitor is accessed to the place that some is specified, then when it completes step 1-4, reaches what is specified
Place is left after access；
9）：When visitor is behind last sect, access control system communicates information to terminal server 4, then terminal server 4
The reservation Quick Response Code visitor will be nullified held.
Priority Applications (1)
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| CN201711047530.1A CN108053523A (en) | 2017-10-31 | 2017-10-31 | A kind of efficient wisdom managing caller service system and its method of work |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201711047530.1A CN108053523A (en) | 2017-10-31 | 2017-10-31 | A kind of efficient wisdom managing caller service system and its method of work |
Publications (1)
| Publication Number | Publication Date |
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| CN108053523A true CN108053523A (en) | 2018-05-18 |
Family
ID=62119877
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201711047530.1A Withdrawn CN108053523A (en) | 2017-10-31 | 2017-10-31 | A kind of efficient wisdom managing caller service system and its method of work |
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| CN (1) | CN108053523A (en) |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109117967A (en) * | 2018-07-13 | 2019-01-01 | 北京猎户星空科技有限公司 | A kind of visitor's reception method, device, equipment, medium, robot and server |
| CN109243015A (en) * | 2018-08-22 | 2019-01-18 | 深圳威琳懋生物科技有限公司 | intelligent entrance guard robot |
| CN110460675A (en) * | 2019-08-22 | 2019-11-15 | 广东鉴面智能科技有限公司 | A kind of visitor's notification message management and method for pushing |
| CN111179483A (en) * | 2018-11-12 | 2020-05-19 | K11集团有限公司 | Visitor management system and method and building with visitor management system |
| CN111487912A (en) * | 2020-05-12 | 2020-08-04 | 机科发展科技股份有限公司 | Central intelligent control system in venue |
| CN111710074A (en) * | 2020-06-02 | 2020-09-25 | 广州市泰睿科技有限公司 | Method for controlling and managing access of multistage entrance guard, electronic equipment and storage medium |
| CN111968286A (en) * | 2020-03-31 | 2020-11-20 | 北京来也网络科技有限公司 | Foreground visitor shunting method, device, equipment and storage medium combining RPA and AI |
| CN113696197A (en) * | 2021-08-27 | 2021-11-26 | 北京声智科技有限公司 | Visitor reception method, robot and computer-readable storage medium |
| CN114367976A (en) * | 2021-11-19 | 2022-04-19 | 湖南华宽通科技股份有限公司 | Entrance hall robot with detect and security protection function |
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2017
- 2017-10-31 CN CN201711047530.1A patent/CN108053523A/en not_active Withdrawn
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109117967A (en) * | 2018-07-13 | 2019-01-01 | 北京猎户星空科技有限公司 | A kind of visitor's reception method, device, equipment, medium, robot and server |
| CN109243015A (en) * | 2018-08-22 | 2019-01-18 | 深圳威琳懋生物科技有限公司 | intelligent entrance guard robot |
| CN111179483A (en) * | 2018-11-12 | 2020-05-19 | K11集团有限公司 | Visitor management system and method and building with visitor management system |
| CN110460675A (en) * | 2019-08-22 | 2019-11-15 | 广东鉴面智能科技有限公司 | A kind of visitor's notification message management and method for pushing |
| CN110460675B (en) * | 2019-08-22 | 2021-10-08 | 广东鉴面智能科技有限公司 | Visitor notification message management and pushing method |
| CN111968286A (en) * | 2020-03-31 | 2020-11-20 | 北京来也网络科技有限公司 | Foreground visitor shunting method, device, equipment and storage medium combining RPA and AI |
| CN111968286B (en) * | 2020-03-31 | 2024-05-17 | 北京来也网络科技有限公司 | Front-end visitor distribution method, device, equipment and storage medium combining RPA and AI |
| CN111487912A (en) * | 2020-05-12 | 2020-08-04 | 机科发展科技股份有限公司 | Central intelligent control system in venue |
| CN111710074A (en) * | 2020-06-02 | 2020-09-25 | 广州市泰睿科技有限公司 | Method for controlling and managing access of multistage entrance guard, electronic equipment and storage medium |
| CN111710074B (en) * | 2020-06-02 | 2022-06-14 | 广州市泰睿科技有限公司 | Method for controlling and managing access of multi-stage access control, electronic equipment and storage medium |
| CN113696197A (en) * | 2021-08-27 | 2021-11-26 | 北京声智科技有限公司 | Visitor reception method, robot and computer-readable storage medium |
| CN114367976A (en) * | 2021-11-19 | 2022-04-19 | 湖南华宽通科技股份有限公司 | Entrance hall robot with detect and security protection function |
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Application publication date: 20180518 |