CN107944043B - Flight search data processing method based on user identity information - Google Patents
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Abstract
The embodiment of the invention provides a flight search data processing method based on user identity information, which comprises the following steps: an information acquisition step, which is used for acquiring the identity information of a user; acquiring the travel information of a user; a data retrieval step, which is used for retrieving according to the travel information and the identity information of the user so as to inquire flights and prices according with the passenger boarding habits; and a selection step, which is used for displaying the obtained accurate retrieval result to the user for the user to select.
Description
Technical Field
The invention relates to the technical field of data analysis, in particular to a flight search data processing method based on user identity information.
Background
Airlines are high-investment, high-cost, time-efficient enterprises that generate significant costs every minute. As electronic technology has developed, airlines are increasingly required to perform fine management to reduce costs and maximize sales. The airline ticket is a special product, and has the characteristics of timeliness (namely, the airline ticket can be sold before the airplane takes off), limited capacity (limited airplane seats and cannot be increased in a short time), subdividable demand (the market can be divided into different subdivided markets according to the characteristics of passengers), high uncertainty (the conditions of passenger ticket refunding, no show and the like frequently occur), large seasonal fluctuation and the like. Thus, based on this much uncertainty, significant challenges are presented to airline data management and prediction.
When a client searches and reserves an airline ticket, the airline ticket data processing system needs to search the available space information of each flight according to the AV query result by combining the freight rate searching technology of the available seat, perform freight rate calculation, and return information such as flight take-off and landing time, space, applicable freight rate conditions and the like of each flight. Therefore, the existing air plane ticket data processing system needs to consume a large amount of system resources, and needs to calculate flight information and freight rate information. In order to cope with highly concurrent scenes, a caching mode is generally adopted in the industry.
However, with the development of new air ticket sales situations such as internet ticket buying, higher requirements are put forward for air ticket query by airlines and terminal passengers: for an airline company, a wider sales channel needs to be developed, complete, rich and personalized products and services are flexibly provided for market target customers in real time, differentiated and accurate marketing is realized, and efficient and convenient purchasing experience is created for the customers; for end consumers, they need to conveniently compare different products and services of a plurality of airlines, select or designate the best product combination suitable for themselves, and reduce the search cost.
Most of the existing ticket buying processes based on the Internet require that users input travel destinations and travel time, and some users also need to input information such as the number of people who travel, the number of children and babies who travel together, and the like. The system performs retrieval according to the information and returns information such as flight, cabin, price, and the like. And the user screens according to the returned data, inputs information such as passenger information and the like after the information is determined, and finishes the ticket purchasing process after paying the ticket money.
The existing data retrieval mode has a problem that: the system does not know who the ticket booking person is when performing the retrieval, that is to say, retrieval results obtained when different users perform retrieval under the same condition at the same time are the same, so that the retrieval results are not accurate and personalized. The user needs to select the flight needed by the user from a large amount of data, which causes low efficiency, and especially when different customers can enjoy different preferential conditions, the existing data retrieval mode cannot retrieve the preferential conditions.
Disclosure of Invention
Aiming at the problem that the result is not accurate enough due to an airline data retrieval mode in the prior art, the embodiment of the invention aims to provide a flight search data processing method based on user identity information, and the flight search data processing method can be combined with the user identity information to carry out more efficient and accurate data retrieval processing.
In order to achieve the above object, an embodiment of the present invention provides a flight search data processing method based on user identity information, including:
an information acquisition step, which is used for acquiring the identity information of a user; acquiring the travel information of a user;
a data retrieval step, which is used for retrieving according to the travel information and the identity information of the user so as to inquire flights and prices according with the passenger boarding habits;
and a selection step, which is used for displaying the obtained accurate retrieval result to the user for the user to select.
The data retrieval step is also used for acquiring historical booking data and/or historical browsing data of the user according to the identity information of the user; and analyzing the historical booking data and/or the historical browsing data to acquire the personalized parameters of the user.
Wherein the selecting step comprises: and sequencing the accurate retrieval results according to the personalized parameters of the user.
The identity information of the user comprises at least one of a name, an identity card number/passport number and a frequent visitor number.
The embodiment of the invention provides a flight search data processing method based on user identity information, which can provide a retrieval result based on individuation when flight information is inquired, so that the obtained flight retrieval result is more in line with the individuation requirement of a user, and the final user provides better service.
The scheme of the embodiment of the invention has the following advantages:
firstly, customer service is accurate, through the acquired passenger individual information, by means of analysis of historical passenger consumption behavior data by a customer relationship management system, an airline can better understand customers of the airline, and provide products and services meeting or even exceeding expectations, such as customized products or specific preferential prices to feed back the value of the airlines, so that customer loyalty is further improved.
Secondly, the customized personality is flexible, and the airline company can customize products and services according to different customer categories and consumption requirements, and implement a customer-centered pricing strategy. Such as differentiated pricing for price-driven travelers and frequent travelers who focus on mileage points, providing tailored product service combinations, increasing revenue by meeting their personalized needs.
And thirdly, the purchasing experience is convenient, the user can obtain more ticket price selections and display corresponding additional service options and descriptions under different ticket prices, the product price and the service information are transparent, and the purchasing experience is more convenient.
Drawings
FIG. 1 is a schematic flow chart of an embodiment of the present invention.
Detailed Description
A preferred embodiment of the present invention will be described below with reference to the accompanying drawings.
In the existing airline data retrieval method, retrieval is performed only by taking the number of passengers and time as retrieval keywords, so that retrieval results obtained by all users under the same retrieval condition are completely the same, and the users need to select from a large number of returned results. This approach not only increases the complexity of airline data processing, but also reduces the experience of the user.
The invention provides a flight search data processing method based on user identity information, which can perform personalized recommendation based on identity information of ticket buyers, so that retrieval results are more accurate. The method of the embodiment of the invention comprises the following steps:
an information acquisition step, which is used for acquiring the identity information of a user; acquiring the travel information of a user;
a data retrieval step, which is used for retrieving according to the travel information and the identity information of the user so as to inquire flights and prices according with the passenger boarding habits;
and a selection step, which is used for displaying the obtained accurate retrieval result to the user for the user to select.
The data retrieval step is also used for acquiring historical booking data and/or historical browsing data of the user according to the identity information of the user; and analyzing the historical booking data and/or the historical browsing data to acquire the personalized parameters of the user.
Wherein the selecting step comprises: and sequencing the accurate retrieval results according to the personalized parameters of the user.
The identity information of the user comprises at least one of a name, an identity card number/passport number and a frequent visitor number.
The embodiment of the invention provides a flight search data processing method based on user identity information, which can provide a retrieval result based on individuation when flight information is inquired, so that the obtained flight retrieval result is more in line with the individuation requirement of a user, and better service is provided for the final user.
Most of the existing ticket buying processes are that a travel destination and travel time are input firstly, some of the existing ticket buying processes also need to input information such as the number of people going out, the number of children and babies going together and the like, and a system executes a cropping operation according to the information and returns information such as flights, cabin spaces, prices and the like. And the user screens according to the returned data, inputs information such as passenger information and the like after the information is determined, and finishes the ticket purchasing process after paying the ticket money.
The existing cropping process has a problem that the system does not know who the specific information of the passenger is when performing the cropping operation, that is, the returned result cannot be personalized according to the actual passenger. As an example, a VIP passenger from airline a, who arrives at his official website for ticketing, may enjoy a discount offer according to the airline's existing sales promotion provisions, but because the passenger does not tell the airline his specific identity at the time of the zapping, the system knows the passenger's true identity only after the passenger enters the passenger information, but before that, the system has returned the zapping results, such as price, cabin space, etc., to the passenger. In order to provide different shopping results for different passengers, the system needs to acquire the identity information of a passenger in addition to information such as travel and time before carrying out shopping operation, so as to achieve personalized query.
The invention provides real-name mapping based on user identity information, which is different from personalized recommendation based on ticket buyers.
Step 1, a user enters a real-name reservation page
And 2, in the real-name booking page, the user needs to input actual passenger information including names, identity information, frequent flyer numbers and the like besides information such as a journey, a date, a cabin space and the like.
And 3, when the system executes the shopping operation, the flight and the price which accord with the passenger boarding habit are inquired by combining the information of the passenger and the information of the passenger except the original information of the journey, the date, the cabin space and the like.
And 4, selecting a proper flight and paying by the user to finish the booking process.
The scheme of the embodiment of the invention has the following advantages:
firstly, customer service is accurate, through the acquired passenger individual information, by means of analysis of historical passenger consumption behavior data by a customer relationship management system, an airline can better understand customers of the airline, and provide products and services meeting or even exceeding expectations, such as customized products or specific preferential prices to feed back the value of the airlines, so that customer loyalty is further improved.
Secondly, the customized personality is flexible, and the airline company can customize products and services according to different customer categories and consumption requirements, and implement a customer-centered pricing strategy. Such as differentiated pricing for price-driven travelers and frequent travelers who focus on mileage points, providing tailored product service combinations, increasing revenue by meeting their personalized needs.
And thirdly, the purchasing experience is convenient, the user can obtain more ticket price selections and display corresponding additional service options and descriptions under different ticket prices, the product price and the service information are transparent, and the purchasing experience is more convenient.
As the technology advances, the inventive concept can be implemented in different ways. The embodiments of the invention are not limited to the above-described embodiments but may vary within the scope of the claims.
Claims (2)
1. A flight search data processing method based on user identity information is characterized by comprising the following steps:
an information acquisition step, which is used for acquiring the identity information of a user after the user is required to log in; acquiring the information of a journey, a date and a cabin space input by a user; acquiring actual information of taking the robot input by a user, wherein the actual information of taking the robot comprises a name, identity information and a frequent visitor card number;
a data retrieval step, which is used for retrieving according to the travel information and the identity information of the user and combining the information of the actual passenger to inquire flights and prices according with the passenger boarding habits; acquiring historical booking data and/or historical browsing data of the user according to the identity information of the user; analyzing the historical preset data and/or the historical browsing data to acquire personalized parameters of the user;
a selection step, which is used for displaying the obtained accurate retrieval result to a user for selection; and sorting the accurate retrieval results according to the personalized parameters of the user.
2. The method as claimed in claim 1, wherein the identity information of the user includes at least one of the following: name, identification card number/passport number, frequent visitor card number.
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105824929A (en) * | 2016-03-17 | 2016-08-03 | 上海交通大学 | Air ticket personalized recommendation method and system based on social relationship |
| CN106447387A (en) * | 2016-08-31 | 2017-02-22 | 上海交通大学 | Air ticket personalized recommendation method based on shared account passenger prediction |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105824929A (en) * | 2016-03-17 | 2016-08-03 | 上海交通大学 | Air ticket personalized recommendation method and system based on social relationship |
| CN106447387A (en) * | 2016-08-31 | 2017-02-22 | 上海交通大学 | Air ticket personalized recommendation method based on shared account passenger prediction |
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