CN107943787A - Collect method, apparatus, equipment and the computer-readable medium of user feedback - Google Patents
Collect method, apparatus, equipment and the computer-readable medium of user feedback Download PDFInfo
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- CN107943787A CN107943787A CN201711140704.9A CN201711140704A CN107943787A CN 107943787 A CN107943787 A CN 107943787A CN 201711140704 A CN201711140704 A CN 201711140704A CN 107943787 A CN107943787 A CN 107943787A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
- G06F40/279—Recognition of textual entities
- G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
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- G06—COMPUTING; CALCULATING OR COUNTING
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- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/36—Creation of semantic tools, e.g. ontology or thesauri
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/20—Natural language analysis
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Abstract
The present invention proposes a kind of method for collecting user feedback, comprises the following steps：Comment on crawl step：User comment is captured according to the keyword of setting；Comment participle step：Crawl comment is segmented；Corpus establishment step：Establish emotion word corpus；Judgment by emotion step：The orientation of emotion of user comment is judged by emotion word corpus；Comment on selecting step：Select the comment of negative emotion.By implementing the scheme of the embodiment of the present invention, user comment can be captured automatically, and selects the mode of negative reviews automatically, so as to improve efficiency, while ensure the comprehensive of data.
Description
Technical field
The present invention relates to sentiment analysis technical field, more particularly to a kind of method and device, equipment for collecting user feedback
And computer-readable medium.
Background technology
When webpage or APP is designed, usually can all there is the demand for collecting user feedback, for solving product test
In there is no the product problem found, or data problem.And usually all it is comprising substantial amounts of for the website in existing or application
Related data, inevitably encounters data problem, these wrong data influence accuracy and the authority of website or application very much
Property, while solve the problems, such as to consume very much manpower and time above.
In this regard, the general detection method of the prior art include it is following two：
(1) try out, drawn a conclusion according to feedback, so as to pinpoint the problems by test or by interior survey user.
(2) user feedback function is integrated, user needs to fill in relevant information, the feedback of backend collection user and suggestion, so
Induction and conclusion afterwards, determines and solves the problems, such as.
Wherein for scheme (1), test and definite sample of users, human cost is also bigger, tests dynamics and sample is used
The quantity at family determines the quality pinpointed the problems.
For scheme (2), it is necessary to the manual fill message of user, many mistakes are more beyond expression of words out with word, to
The requirement at family is higher, the limited amount of collection.
The content of the invention
The embodiment of the present invention provides a kind of method, apparatus, equipment and computer-readable medium for collecting user feedback, so that
Above technical problem of the prior art is solved less.
In a first aspect, an embodiment of the present invention provides a kind of method for collecting user feedback, comprise the following steps：
Comment on crawl step：User comment is captured according to the keyword of setting；
Comment participle step：Crawl comment is segmented；
Corpus establishment step：Establish emotion word corpus；
Judgment by emotion step：The Sentiment orientation of the emotion word after participle is judged by Emotional Corpus；The Judgment by emotion
Specifically included in step：
Pick out emotion word included in the comment after participle；
Emotion word in comment is matched in emotion word corpus, judges the orientation of emotion of the emotion word, institute
Stating orientation of emotion includes：Positive emotion and negative emotion；
Comment on selecting step：Select the comment of negative emotion.
With reference to first aspect, for the present invention in the first implementation of first aspect, the comment crawl step is specific
For：The user comment of keyword of the crawl comprising setting from public platform.
With reference to first aspect, the present invention is in second of implementation of first aspect, and the corpus establishment step is also
Including：Local corpus is established, and synonym is sorted out, for the comment of identical meanings to be sorted out.
With reference to first aspect, the present invention is in the third implementation of first aspect, in the corpus establishment step
Further include：Establish expression corpus；
Further included in Judgment by emotion step：Emoticon in comment is matched in expression corpus, judging should
The orientation of emotion that emoticon represents.
Second aspect, an embodiment of the present invention provides a kind of device for collecting user feedback, including：
Handling module is commented on, for capturing user comment according to the keyword of setting；
Word-dividing mode is commented on, for being segmented to crawl comment；
Corpus establishes module, for emotion word corpus；
Judgment by emotion module, for judging the Sentiment orientation of the emotion word after segmenting by Emotional Corpus；The emotion
Judgment module specifically includes：
Submodule is selected, for picking out emotion word included in the comment after segmenting；
Matched sub-block, for the emotion word in comment to be matched in emotion word corpus, judges the emotion
The orientation of emotion of word, the orientation of emotion include：Positive emotion and negative emotion
Choosing module is commented on, for selecting the comment of negative emotion.
With reference to second aspect, for the present invention in the first implementation of second aspect, the comment handling module is specific
User comment for keyword of the crawl comprising setting from public platform.
With reference to second aspect, for the present invention in second of implementation of second aspect, the corpus establishes module also
Sorted out for establishing local corpus, and by synonym.
With reference to second aspect, for the present invention in the third implementation of second aspect, the corpus establishes module also
For establishing expression corpus；
The Judgment by emotion module is additionally operable to match the emoticon in comment in expression corpus, and judging should
The orientation of emotion that emoticon represents.
The function of described device can also be performed corresponding software and be realized by hardware realization by hardware.It is described
Hardware or software include the one or more and corresponding module of above-mentioned function.
In a possible design, collecting the structure of the device of user feedback includes processor and memory, described
Memory, which is used to store in the above-mentioned first aspect of device execution and second aspect for supporting to collect user feedback, collects user feedback
Method program, the processor is configurable for performing the program stored in the memory.The collection user is anti-
The device of feedback can also include communication interface, for collecting the device and other equipment or communication of user feedback.
The third aspect, an embodiment of the present invention provides a kind of computer-readable medium, and user feedback is collected for storing
Computer software instructions used in device, it includes being used for the collection user feedback for performing above-mentioned first aspect and second aspect
Program involved by method.
A technical solution in above-mentioned technical proposal has the following advantages that or beneficial effect：Commented by capturing user automatically
By, and the mode of negative reviews is selected automatically, efficiency can be improved, while ensure the comprehensive of data.
Another technical solution in such scheme has the following advantages that or beneficial effect：Further by using expression
Corpus, carries out expression matching judgment, and the comment of auxiliary team negative emotion is selected, and further speeds up efficiency and increase is accurate
Property.
Above-mentioned general introduction is merely to illustrate that the purpose of book, it is not intended to is limited in any way.Except foregoing description
Schematical aspect, outside embodiment and feature, it is further by reference to attached drawing and the following detailed description, the present invention
Aspect, embodiment and feature would is that what is be readily apparent that.
Brief description of the drawings
In the accompanying drawings, unless specified otherwise herein, otherwise represent the same or similar through the identical reference numeral of multiple attached drawings
Component or element.What these attached drawings were not necessarily to scale.It should be understood that these attached drawings depict only according to the present invention
Some disclosed embodiments, and should not serve to limit the scope of the present invention.
Fig. 1 is the method flow schematic diagram of the collection user feedback of the embodiment of the present invention one；
Fig. 2 is the specific steps flow chart of the step S140 of the present embodiment one；
Fig. 3 is the step flow chart of the method for the collection user feedback of the present embodiment three；
Fig. 4 is the specific steps flow chart of the step S240 of the present embodiment three；
Fig. 5 is the connection block diagram of the device of the collection user feedback of the present embodiment four；
Fig. 6 is the connection block diagram of the device of the collection user feedback of the present embodiment six；
Fig. 7 is that the equipment of the collection user feedback of the embodiment of the present invention seven connects block diagram.
Embodiment
Hereinafter, some exemplary embodiments are simply just described.As one skilled in the art will recognize that
Like that, without departing from the spirit or scope of the present invention, described embodiment can be changed by various different modes.
Therefore, attached drawing and description are considered essentially illustrative rather than restrictive.
The embodiment of the present invention aims to solve the problem that moves submission instead when carrying out User feedback collection by using householder in the prior art
The mode of opinion is presented, human cost is big, while the feedback data gathered is also not comprehensive enough.The embodiment of the present invention is mainly by each
The comment information of user is obtained in large platform, by segmenting matching way, negative feedback comment is obtained, so as to change to product
Into.The expansion for carrying out technical solution by following embodiments separately below describes.
Embodiment one
Referring to Fig. 1, its method flow diagram for the collection user feedback of embodiment one.The embodiment of the present invention one provides
A kind of method for collecting user feedback, comprises the following steps：
S110：Comment on crawl step：User comment is captured according to the keyword of setting.
The comment crawl step can capture the user comment of the keyword comprising setting from public platform.Such as
Can microblogging, know, Baidu's mhkc, AppStore, third-party application market, the higher public of temperature such as today's tops put down
Platform, the user comment of keyword of the crawl comprising setting.
S120：Comment participle step：Comment to crawl segments.
, it is necessary to which comment is carried out word segmentation processing after user comment has been captured, carried out with the Sentiment orientation commented on this
Analysis.Specifically, will can be divided according to part of speech in comment, such as：Noun, adjective, adverbial word, verb etc..
S130：Corpus establishment step：Establish emotion word corpus.
In this step, by establishing emotion word corpus to judge the Sentiment orientation in comment.The emotion
Word corpus is mainly the emotion word corpus of adjective and adverbial word.For example common emotion word is：Well, beautiful, easy to use,
Poor, bad, mistake etc..And when establishing emotion word corpus, it be able to can also be passed through by way of importing sentiment dictionary
Largely gather existing emotion word data and be trained acquisition.
S140：Judgment by emotion step：The Sentiment orientation of the emotion word after participle is judged by Emotional Corpus.
, it is necessary to judge whether current commentary is negative reviews after comment is obtained, it is therefore desirable to carry out sentencing for orientation of emotion
It is disconnected.Specific judgment mode is as follows：
As shown in Fig. 2, specifically included in the Judgment by emotion step S140：
S141：Pick out emotion word included in comment after segmenting.
S142：Emotion word in comment is matched in emotion word corpus, judges that the emotion of the emotion word takes
To the orientation of emotion includes：Positive emotion and negative emotion.
Such as：If the comment obtained is " interface of XX products is easy to use ", the emotion word obtained after participle is " letter
It is single easy-to-use ", matching judgment is carried out by emotion word corpus, it is " positive emotion word " to judge the emotion word, then this comments on
Commented on for forward direction.If the comment obtained is " XX Product Interface Designs are very rotten ", after judging according to participle, judge that this comment is negative
Comment in face.
S150：Comment on selecting step：Select the comment of negative emotion.
Negative reviews are selected, its content for needing to feed back for user.Such as：" XX Product Interface Designs are very rotten ",
Then show that active user is unsatisfied with Product Interface Design, it is necessary to be improved.
Embodiment two
With embodiment one difference lies in：The present embodiment two establishes corpus not just for emotion word, also directed to other
Word establishes corpus.Concrete scheme is：
The present embodiment two further includes in the corpus establishment step S140：Establish local corpus, and by synonym
Sorted out, can be used for being sorted out the comment of identical meanings.
It is relevant it is anticipated that such as that the local corpus includes product：Function, interface, search, shares, while by institute
Some synonyms are classified as one kind, such as：Price, price, price, price are classified as price, and this is a kind of.In the present embodiment two, pass through
Local corpus is established, comment can be directed to and carry out classification analysis.For example, " the price that " price is too high " " can be brought a high price "
It is too high " etc., same class comment is classified as, how can accelerate the efficiency of feedback.
Embodiment three
Referring to Fig. 3, its step flow chart for the method for the collection user feedback of the present embodiment three.Compared to embodiment
One, the Sentiment orientation that the present embodiment three also add emoticon judges.Concrete scheme is as follows：
The present embodiment three provides a kind of method for collecting user feedback, specifically includes：
S210：Comment on crawl step：User comment is captured according to the keyword of setting.
S220：Comment participle step：Crawl comment is segmented.
S230：Corpus establishment step：Establish emotion word corpus and establish expression corpus.
S240：Judgment by emotion step：Judge that the emotion of the emotion word after participle and emoticon is inclined by Emotional Corpus
To.
As shown in figure 4, specifically included in the Judgment by emotion step S240：
S241：Pick out emotion word included in comment after segmenting.
S242：Emotion word in comment is matched in emotion word corpus, judges that the emotion of the emotion word takes
To the orientation of emotion includes：Positive emotion and negative emotion.
S243：Emoticon in comment is matched in expression corpus, judges the feelings that the emoticon represents
Sense orientation.
S250：Comment on selecting step：Select the comment of negative emotion.
In the present embodiment three, word description is substituted applied to " emoticon " would generally be used in current commentary.For example,
" erecting thumb upwards " symbolic indication praises that the emoticon of " erecting thumb downwards ", which represents, to be unsatisfied with.By judging current table
Sentiment orientation representated by feelings symbol, the comment of negative emotion is selected, so as to carry out the improvement of product.
Example IV
The present embodiment four corresponds to embodiment one, there is provided a kind of device for collecting user feedback.Referring to Fig. 5, it is
The connection block diagram of the device of the collection user feedback of the present embodiment four.
The embodiment of the present invention four provides a kind of device for collecting user feedback, including：
Handling module 110 is commented on, for capturing user comment according to the keyword of setting.The comment handling module is specific
User comment for keyword of the crawl comprising setting from public platform.
Word-dividing mode 120 is commented on, for being segmented to crawl comment.
Corpus establishes module 130, for emotion word corpus.
Judgment by emotion module 140, for judging the orientation of emotion of user comment by emotion word corpus.
Specifically, the Judgment by emotion module specifically includes：
Select submodule 141, for pick out participle after comment included in emotion word；
Matched sub-block 142, for the emotion word in comment to be matched in emotion word corpus, judges the feelings
Feel the orientation of emotion of word, the orientation of emotion includes：Positive emotion and negative emotion.
Choosing module 150 is commented on, for selecting the comment of negative emotion.
The present embodiment four is identical with the principle of embodiment one, and so it will not be repeated.
Embodiment five
The present embodiment five is corresponding with embodiment two, there is provided a kind of device for collecting user feedback.The present embodiment five and reality
Apply example four difference lies in：The corpus establishes module and is additionally operable to establish local corpus, and synonym is sorted out.
The application mode of the present embodiment five is identical with embodiment two with principle, and so it will not be repeated.
Embodiment six
The present embodiment six corresponds to embodiment three, there is provided a kind of device for collecting user feedback.Referring to Fig. 6, it is
The connection block diagram of the device of the collection user feedback of the present embodiment six.
The embodiment of the present invention six provides a kind of device for collecting user feedback, including：
Handling module 210 is commented on, for capturing user comment according to the keyword of setting.The comment handling module is specific
User comment for keyword of the crawl comprising setting from public platform.
Word-dividing mode 220 is commented on, for being segmented to crawl comment.
Corpus establishes module 230, for emotion word corpus and establishes expression corpus.
Judgment by emotion module 240, for judging that the emotion of user comment takes by emotion word corpus and expression corpus
To.
Specifically, the Judgment by emotion module specifically includes：
Select submodule 241, for pick out participle after comment included in emotion word；
Matched sub-block 242, for the emotion word in comment to be matched in emotion word corpus, judges the feelings
Feel the orientation of emotion of word, the orientation of emotion includes：Positive emotion and negative emotion.
Expression judging submodule 243, for being matched to the emoticon in comment in expression corpus, judging should
The orientation of emotion that emoticon represents.
Choosing module 250 is commented on, for selecting the comment of negative emotion.
The present embodiment six is identical with the principle of embodiment three, and so it will not be repeated.
Embodiment seven
The embodiment of the present invention seven provides a kind of equipment for collecting user feedback, as shown in fig. 7, the equipment includes：Memory
310 and processor 320,310 memory of memory contain the computer program that can be run on the processor 320.The processor 320
The method that the collection user feedback in above-described embodiment is realized when performing the computer program.The memory 310 and processing
The quantity of device 320 can be one or more.
The equipment further includes：
Communication interface 330, for communicating with external device, carries out data interaction.
Memory 310 may include high-speed RAM memory, it is also possible to further include nonvolatile memory (non-
Volatile memory), a for example, at least magnetic disk storage.
If memory 310, processor 320 and the independent realization of communication interface 330, memory 310,320 and of processor
Communication interface 330 can be connected with each other by bus and complete mutual communication.The bus can be Industry Standard Architecture
Structure (ISA, Industry Standard Architecture) bus, external equipment interconnection (PCI, Peripheral
Component) bus or extended industry-standard architecture (EISA, Extended Industry Standard
Component) bus etc..The bus can be divided into address bus, data/address bus, controlling bus etc..For ease of representing, Fig. 7
In only represented with a thick line, it is not intended that an only bus or a type of bus.
Optionally, in specific implementation, if memory 310, processor 320 and communication interface 330 are integrated in one piece of core
On piece, then memory 310, processor 320 and communication interface 330 can complete mutual communication by internal interface.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or the spy for combining the embodiment or example description
Point is contained at least one embodiment of the present invention or example.Moreover, particular features, structures, materials, or characteristics described
It may be combined in any suitable manner in any one or more of the embodiments or examples.In addition, without conflicting with each other, this
The technical staff in field can be by the different embodiments or example described in this specification and different embodiments or exemplary spy
Sign is combined and combines.
In addition, term " first ", " second " are only used for description purpose, and it is not intended that instruction or hint relative importance
Or the implicit quantity for indicating indicated technical characteristic.Thus, " first " is defined, the feature of " second " can be expressed or hidden
Include at least one this feature containing ground.In the description of the present invention, " multiple " are meant that two or more, unless otherwise
It is clearly specific to limit.
Any process or method described otherwise above description in flow chart or herein is construed as, and represents to include
Module, fragment or the portion of the code of the executable instruction of one or more the step of being used for realization specific logical function or process
Point, and the scope of the preferred embodiment of the present invention includes other realization, wherein can not press shown or discuss suitable
Sequence, including according to involved function by it is basic at the same time in the way of or in the opposite order, carry out perform function, this should be of the invention
Embodiment person of ordinary skill in the field understood.
Expression or logic and/or step described otherwise above herein in flow charts, for example, being considered use
In the order list for the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system including the system of processor or other can be held from instruction
The system of row system, device or equipment instruction fetch and execute instruction) use, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium " can any can be included, store, communicate, propagate or pass
Defeated program is for instruction execution system, device or equipment or the dress used with reference to these instruction execution systems, device or equipment
Put.
Computer-readable medium described in the embodiment of the present invention can be that computer-readable signal media or computer can
Read storage medium either the two any combination.The more specifically example of computer-readable recording medium is at least (non-poor
Property list to the greatest extent) including following：Electrical connection section (electronic device) with one or more wiring, portable computer diskette box (magnetic
Device), random access memory (RAM), read-only storage (ROM), erasable edit read-only storage (EPROM or flash
Memory), fiber device, and portable read-only storage (CDROM).In addition, computer-readable recording medium even can be with
It is the paper or other suitable media that can print described program on it, because can be for example by being carried out to paper or other media
Optical scanner, is then handled described electronically to obtain into edlin, interpretation or if necessary with other suitable methods
Program, is then stored in computer storage.
In embodiments of the present invention, computer-readable signal media can be included in a base band or as a carrier wave part
The data-signal of propagation, wherein carrying computer-readable program code.The data-signal of this propagation can use a variety of
Form, includes but not limited to electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media is also
Can be any computer-readable medium beyond computer-readable recording medium, which can send, pass
Either transmission is broadcast for instruction execution system, input method or device use or program in connection.Computer can
The program code for reading to include on medium can be transmitted with any appropriate medium, be included but not limited to：Wirelessly, electric wire, optical cable, penetrate
Frequently (Radio Frequency, RF) etc., or above-mentioned any appropriate combination.
It should be appreciated that each several part of the present invention can be realized with hardware, software, firmware or combinations thereof.Above-mentioned
In embodiment, software that multiple steps or method can be performed in memory and by suitable instruction execution system with storage
Or firmware is realized.If, and in another embodiment, can be with well known in the art for example, realized with hardware
Any one of row technology or their combination are realized：With the logic gates for realizing logic function to data-signal
Discrete logic, have suitable combinational logic gate circuit application-specific integrated circuit, programmable gate array (PGA), scene
Programmable gate array (FPGA) etc..
Those skilled in the art are appreciated that to realize all or part of step that above-described embodiment method carries
Suddenly it is that relevant hardware can be instructed to complete by program, the program can be stored in a kind of computer-readable storage medium
In matter, the program upon execution, including one or a combination set of the step of embodiment of the method.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing module, can also
That unit is individually physically present, can also two or more units be integrated in a module.Above-mentioned integrated mould
Block can both be realized in the form of hardware, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized in the form of software function module and as independent production marketing or in use, can also be stored in a computer
In readable storage medium storing program for executing.The storage medium can be read-only storage, disk or CD etc..
In conclusion the scheme by implementing the embodiment of the present invention, can capture user comment automatically, and select automatically negative
The mode of face comment, so as to improve efficiency, while ensures the comprehensive of data.
Further, matching judgment can also be carried out to expression, auxiliary team's negative emotion is commented by using expression corpus
Opinion is selected, and further speeds up efficiency and increase accuracy.
The above description is merely a specific embodiment, but protection scope of the present invention is not limited thereto, any
Those familiar with the art the invention discloses technical scope in, its various change or replacement can be readily occurred in,
These should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with the guarantor of the claim
Protect subject to scope.
Claims (10)
- A kind of 1. method for collecting user feedback, it is characterised in that includingComment on crawl step：User comment is captured according to the keyword of setting；Comment participle step：Crawl comment is segmented；Corpus establishment step：Establish emotion word corpus；Judgment by emotion step：The Sentiment orientation of the emotion word after participle is judged by Emotional Corpus；The Judgment by emotion step In specifically include：Pick out emotion word included in the comment after participle；Emotion word in comment is matched in emotion word corpus, judges the orientation of emotion of the emotion word, the feelings Sense orientation includes：Positive emotion and negative emotion；Comment on selecting step：Select the comment of negative emotion.
- 2. according to claim 1 collect user feedback method, it is characterised in that it is described comment crawl step be specially： The user comment of keyword of the crawl comprising setting from public platform.
- 3. the method for user feedback is collected according to claim 1, it is characterised in that the corpus establishment step also wraps Include：Local corpus is established, and synonym is sorted out, for the comment of identical meanings to be sorted out.
- 4. the method for user feedback is collected according to claim 1, it is characterised in that also wrapped in the corpus establishment step Include：Establish expression corpus；Further included in Judgment by emotion step：Emoticon in comment is matched in expression corpus, judges the expression The orientation of emotion of symbology.
- A kind of 5. device for collecting user feedback, it is characterised in that including：Handling module is commented on, for capturing user comment according to the keyword of setting；Word-dividing mode is commented on, for being segmented to crawl comment；Corpus establishes module, for emotion word corpus；Judgment by emotion module, for judging the Sentiment orientation of the emotion word after segmenting by Emotional Corpus；The Judgment by emotion Module specifically includes：Submodule is selected, for picking out emotion word included in the comment after segmenting；Matched sub-block, for the emotion word in comment to be matched in emotion word corpus, judges the emotion word Orientation of emotion, the orientation of emotion include：Positive emotion and negative emotion；Choosing module is commented on, for selecting the comment of negative emotion.
- 6. the device of user feedback is collected according to claim 5, it is characterised in that the comment handling module is specifically used for The user comment of keyword of the crawl comprising setting from public platform.
- 7. the device of user feedback is collected according to claim 5, it is characterised in that the corpus is established module and is additionally operable to Local corpus is established, and synonym is sorted out.
- 8. the device of user feedback is collected according to claim 5, it is characterised in that the corpus is established module and is additionally operable to Establish expression corpus；The Judgment by emotion module is additionally operable to match the emoticon in comment in expression corpus, judges the expression The orientation of emotion of symbology.
- 9. a kind of equipment for collecting user feedback, it is characterised in that the equipment includes：One or more processors；Storage device, for storing one or more programs；When one or more of programs are performed by one or more of processors so that one or more of processors The method for realizing the collection user feedback as described in any in claim 1-4.
- 10. a kind of computer-readable medium, it is stored with computer program, it is characterised in that when the program is executed by processor The method for realizing the collection user feedback as described in any in claim 1-4.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2020062672A1 (en) * | 2018-09-26 | 2020-04-02 | 深圳壹账通智能科技有限公司 | Method for replying to comment information, storage medium, server and device |
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