CN107809319A

CN107809319A - Information interacting method and device

Info

Publication number: CN107809319A
Application number: CN201610811749.3A
Authority: CN
Inventors: 麻幸林; 周凯; 王奕然; 汪荣军
Original assignee: Alibaba Group Holding Ltd
Current assignee: Alibaba Group Holding Ltd
Priority date: 2016-09-08
Filing date: 2016-09-08
Publication date: 2018-03-16

Abstract

The application, which provides a kind of information interacting method and device, this method, to be included：Receive access request of any user for the service window of group；When it is determined that any user has the application permission to the service window, the function pages of the service window are returned to any user, the Function Identification of the default processing function related to the group is included in the function pages；Wherein, the application permission assigns any user by the management member of the group；According to any user, the user for the Function Identification in the function pages operates, and realizes that the information exchange for the default processing function operates with any user.By the technical scheme of the application, it can strengthen the rights management to information exchange while the convenience of information exchange is lifted, contribute to improving information safety.

Description

Information interacting method and device

Technical field

The application is related to communication technique field, more particularly to a kind of information interacting method and device.

Background technology

Group's communication applications are proposed in correlation technique, by adding effective management to data such as incorporation's frameworks, It can maintain to automatically update the information of member of community, in order to the efficient communication between member in group.

Further, due to collaborative demand between group often be present, thus group's communication applications with the addition of across group Communication function so that can easily realize across group communication between the internal members and external relation people of group.

But across the group communication in correlation technique be based on traditional user communication mode, i.e., the inside of group into A chat window is created between member and external relation people, to realize across group communication by the chat window, causes the interior of group Portion member is merely able to for each external relation people individually manage and get in touch with, and communication efficiency is very low.

The content of the invention

In view of this, the application provides a kind of information interacting method and device, can be in the convenience of lifting information exchange While, strengthen the rights management to information exchange, contribute to improving information safety.

To achieve the above object, it is as follows to provide technical scheme by the application：

According to the first aspect of the application, it is proposed that a kind of information interacting method, including：

Receive access request of any user for the service window of group；

When it is determined that any user has the application permission to the service window, to described in any user return The function pages of window are serviced, the Function Identification of the default processing function related to the group is included in the function pages；Its In, the application permission assigns any user by the management member of the group；

According to any user, the user for the Function Identification in the function pages operates, and described any User realizes that the information exchange for the default processing function operates.

According to the second aspect of the application, it is proposed that a kind of information interacting method, including：

To the function pages for servicing window of group this end subscriber show, included in the function pages related to the group Default processing function Function Identification；

When any Function Identification is triggered by this end subscriber, if there is described end subscriber the application to the service window to weigh Limit, then jump to function pages corresponding to any Function Identification；Wherein, the application permission by the group management into Member assigns described end subscriber；

According to described end subscriber, the user for the Function Identification in the function pages operates, with the group Realize that the information exchange for the default processing function operates.

According to the third aspect of the application, it is proposed that a kind of information interactive device, including：

Receiving unit, receive access request of any user for the service window of group；

Returning unit, when it is determined that any user has the application permission to the service window, to any use Family returns to the function pages of the service window, and the work(of the default processing function related to the group is included in the function pages Can mark；Wherein, the application permission assigns any user by the management member of the group；

Interactive unit, according to any user, the user for the Function Identification in the function pages operates, Realize that the information exchange for the default processing function operates with any user.

According to the fourth aspect of the application, it is proposed that a kind of information interactive device, including：

Unit is shown, the function pages of the service window to group this end subscriber show are included in the function pages and institute State the Function Identification of the related default processing function of group；

Jump-transfer unit, when any Function Identification is triggered by this end subscriber, if described end subscriber has to the service The application permission of window, then jump to function pages corresponding to any Function Identification；Wherein, the application permission is by the group The management member of body assigns described end subscriber；

Interactive unit, according to described end subscriber, the user for the Function Identification in the function pages operates, Realize that the information exchange for the default processing function operates with the group.

According to the 5th of the application the aspect, it is proposed that a kind of information interacting method, including：

Receive access request of any user for the service window of group；

The function pages of the service window are returned to any user, are included and group's phase in the function pages The Function Identification for the default processing function closed；

According to the 6th of the application the aspect, it is proposed that a kind of information interactive device, including：

Returning unit, the function pages of the service window are returned to any user, include in the function pages with The Function Identification of the related default processing function of the group；

From above technical scheme, the application by outside contact person provide service window so that the inside of group into Member is individually managed and got in touch with without individually being carried out with each external relation people, and outside contact person is united by the service window One management, greatly improve the communication efficiency across group's communication.Meanwhile by from the management member in group to external relation People carries out authority imparting, have effectively achieved the authority managing and controlling to servicing window, it is ensured that the interactive information related to group only can The external relation people with authority is conveyed to, and avoids the leakage of group's internal information, contributes to across the group communication process of lifting In Information Security.

Brief description of the drawings

Fig. 1 is a kind of flow for information interacting method based on server side that the exemplary embodiment of the application one provides Figure.

Fig. 2 is a kind of flow chart for information interacting method based on end side that the exemplary embodiment of the application one provides.

Fig. 3 be the exemplary embodiment of the application one provide a kind of acquisition to service window application permission flow chart.

Fig. 4-17 is a part for the exemplary embodiment of the application one offer the interface schematic diagram related to service window.

Figure 18 is a kind of flow chart that information exchange is realized by servicing window that the exemplary embodiment of the application one provides.

Figure 19-23 is another part of the exemplary embodiment of the application one offer interface schematic diagram related to service window.

Figure 24 is the structural representation for a kind of electronic equipment that the exemplary embodiment of the application one provides.

Figure 25 is a kind of block diagram for information interactive device that the exemplary embodiment of the application one provides.

Figure 26 is the structural representation for another electronic equipment that the exemplary embodiment of the application one provides.

Figure 27 is the block diagram for another information interactive device that the exemplary embodiment of the application one provides.

Figure 28 is a kind of flow for information interacting method based on server side that the exemplary embodiment of the application one provides Figure.

Figure 29 is the structural representation for another electronic equipment that the exemplary embodiment of the application one provides.

Figure 30 is the block diagram for another information interactive device that the exemplary embodiment of the application one provides.

Embodiment

For the application is further described, there is provided the following example：

Fig. 1 is a kind of flow for information interacting method based on server side that the exemplary embodiment of the application one provides Figure.As shown in figure 1, this method is applied on server, may comprise steps of：

Step 102, access request of any user for the service window of group is received.

In the present embodiment, the corporate home information of any user can be different from the group, i.e. any user category In the external relation people for the group.

Further, the information of any user can be recorded in the external communication record of the group, i.e. any use Family is the external relation people associated with the group, to distinguish over the external relation people unrelated with the group.For example, when group is During enterprise A, any user can be the member of enterprise of enterprise B, and cooperative relationship be present between enterprise A and the enterprise B, because And by providing the application permission of the service window to enterprise A to any user, the conjunction between enterprise A and enterprise B can be strengthened Make convenience；And for there is no the enterprise C of cooperative relationship with enterprise A, then it can not open the application of the service window to enterprise A Authority, it is achieved thereby that the reasonable management and control to authority distribution, avoids enterprise A internal information from revealing.

Step 104, when it is determined that any user has the application permission to the service window, to any user The function pages of the service window are returned, the function of the default processing function related to the group is included in the function pages Mark；Wherein, the application permission assigns any user by the management member of the group.

In one embodiment, server can ask according to the invitation of the management member from the group, to any use Family sends invitation message；When the invitation message is responded, such as any user confirms to accept the invitation, and the server can be to Any user assigns the application permission of the service window for the group.In other words, actively sent out by the management member by group Go out to invite so that all users with application permission, by the examination ＆ verification and management and control of management member, avoid unrelated person with Meaning obtains authority, prevents group's internal information to be compromised.

In another embodiment, server can be directed to the authority Shen that the service window is sent according to any user received It please ask, the management member to the group sends corresponding authority application message；And when the management member of the group is to the power When limit solicitation message performs default response operation, such as receive authority application, can be to any user imparting to the group Service the application permission of window.In other words, any user can be to the group management member initiates authority application, then management into After member can be by examining any user, it is determined whether to its imparting to the application permission of service window, avoid unrelated Personnel arbitrarily obtain authority, prevent group's internal information to be compromised.

In another embodiment, server can also be by the incidence relation between user, group, realizing to servicing window Active recommend.For example, when it is the external relation people that enterprise AA is associated that server, which determines enterprise customer B, server can be with The invitation message of the service window to enterprise AA is actively sent to the enterprise customer B so that the enterprise customer B is to the invitation message After being responded, you can obtain the application permission of the service window to enterprise AA.

In the present embodiment, when it is determined that any user does not have the application permission to servicing window, server is with this One user is authority application side, and the management member to the group sends corresponding authority application message, then for any use For family, without individually initiating authority application request, you can so that the management member of the group claims qualification to the authority of itself Audited, help to simplify the operation of any user, and help it more rapidly, easily to obtain the application to the service window Authority.

In the present embodiment, service window can be rendered as being used to realize default processing function corresponding to one of corresponding group Window page, the Function Identification for corresponding to the default processing function is included in the window page so that there is application permission User can be by triggering the Function Identification, to realize default processing function accordingly.

Step 106, operated according to user of any user for the Function Identification in the function pages, with Any user realizes that the information exchange for the default processing function operates.

In the present embodiment, can be asked according to any user by servicing the information exchange that window is sent, it is any at this Created between particular groups member in user and the group or between any user and the information processing system of the group Conversational communication, and any user and particular groups member or any user and the letter are realized based on the conversational communication Cease the information exchange operation between processing system.

By taking " information consultation " as an example., can be in the visitor in any user and the group when using attendant consultation service scheme Take and establish conversational communication between personnel (as " particular groups member "), then any user can be accordingly to the contact staff Advisory message is initiated, and the contact staff can also return to consulting result by the conversational communication.And work as and use intelligent consulting scheme When, conversational communication can be established between any user and intelligent customer service system (as " information processing system "), then should Any user can initiate advisory message to the intelligent customer service system accordingly, and the intelligent customer service system to advisory message by entering After the processing such as the intelligentized semantic analysis of row and information inquiry, corresponding consulting result can be returned by the conversational communication.

Again by taking " file download " as an example.When any user initiate file management request when, can any user with Conversational communication is established between the file management system (as " information processing system ") of the group, then any user can evidence This initiates Fileview instruction to this document management system, and to check the shared file under the group, and the file to checking enters The operations such as row download.

In the present embodiment, can be operated according to user of any user in function pages, generation and the default place Manage processing task corresponding to function, and the default member of community that the processing task is distributed into the group.So, especially when When any user is the external relation people of the group, any user can be operated to across the group communication realized based on user Event, the processing task inside the group completed by presetting member of community herein is combined, so as to further lift group The internal information exchange efficiency with outside.

In the present embodiment, server can have at least one of application permission by servicing window to the service window User pushes the notification message related to the group so that member of community with each user without individually establishing conversational communication, hair Notification message is sent, and the mass-sending that can be completed by the service window to notification message is handled, and helps to lift communication efficiency.

In the present embodiment, when the management member of group assigns application permission to any user, server can determine Internal correlation user of any user in affiliated group, and assign the service window for the group to internal correlation user Application permission.Wherein, the corporate home information of internal correlation user is consistent with any user, and internal correlation user with Any user has incidence relation, such as the same portion that internal correlation user belongs in same group with any user Door, then as long as after the management member of group assigns above-mentioned application permission to any user, server can be actively to this The internal correlation of same department with the application permission is assigned per family, and without management member, individually internally association user assigns Corresponding application permission, help to simplify the operation of management member.

In the present embodiment, when the management member of group assigns application permission to any user, server can determine The outside association user of any user is directed in the group, and the associated person information of the outside association user is any added to this In the external communication record of the affiliated group of user.Wherein, outside association user can be one or more users；Outside association user It is the member of community that incidence relation in the group with any user be present, such as the outside association user can be with any use There is work docking in family, thus the external communication by the way that the associated person information of outside association user is stored to any user is recorded In so that follow-up communication operation can be realized between any user and the outside association user accordingly, contributes to lifting logical Interrogate efficiency.

Fig. 2 is a kind of flow chart for information interacting method based on end side that the exemplary embodiment of the application one provides. As shown in Fig. 2 this method is applied on the electronic equipment (i.e. terminal) of user, may comprise steps of：

Step 202, the function pages of the service window to group this end subscriber show, include in the function pages with it is described The Function Identification of the related default processing function of group.

In the present embodiment, this end subscriber can be the external relation people related to the group, such as this end subscriber Associated person information can be recorded in the external communication record of the group, and the external communication is employed in record corporate home information It is different from the information of the external relation people of the group.

Step 204, when any Function Identification is triggered by this end subscriber, if described end subscriber has to the service window Application permission, then jump to function pages corresponding to any Function Identification；Wherein, the application permission is by the group Management member assign described end subscriber.

Step 206, operated according to user of the described end subscriber for the Function Identification in the function pages, with The group realizes that the information exchange for the default processing function operates.

In the technical scheme of the application, by installing the client of group's communication applications on an electronic device, servicing The service end of group's communication applications is configured on device so that the client, service end in the process of running, can coordinate and realize base In the information exchange scheme of the application.Wherein, " group " it is any to can be understood as enterprise, study, government bodies, People's Armed Police etc. Form, the application are limited not to this；So, by taking enterprise's scene as an example, group's communication applications in the application can be Enterprise's communication applications, such as enterprise instant communication (Enterprise Instant Messaging, EIM) application " nail nail (DING Talk) " etc..

In order to make it easy to understand, below by taking above-mentioned enterprise instant communication application " nail nail " as an example, to the technical side of the application Case is described in detail.Wherein, the technical scheme of the application is divided into two parts：Authority and information exchange are assigned, separately below Each part is described in detail.

1st, authority is assigned

Fig. 3 be the exemplary embodiment of the application one provide a kind of acquisition to service window application permission flow chart, such as Shown in Fig. 3, it is assumed that equipment 1 is the electronic equipments that use of the administrator A in enterprise AA, equipment 2 is enterprise in enterprise B B The electronic equipment that user B is used, the client of nail nail is mounted in equipment 1, equipment 2, and nail nail is configured with server Service end；So, enterprise customer B by following manner, can obtain the application permission of the service window to enterprise AA：

Step 302, administrator A is by interacting between equipment 1 and server, for the clothes of enterprise AA turn up service windows Business function.

In the present embodiment, administrator A can view administration page as shown in Figure 4 on the device 1, and pass through " service window " option of the administration page bottom is triggered, the service function of service window is opened for enterprise AA.It is it is, of course, also possible to logical The service function that other modes open service window for enterprise AA is crossed, such as when enterprise AA is in the registration employee quantity nailed on After reaching predetermined number, service function of the service window etc. can be opened automatically, the application is limited not to this.

Step 304, administrator A by interacting between equipment 1 and server, match somebody with somebody by the service window to enterprise AA Put.

In the present embodiment, Fig. 5 shows that service window sets the page, and the service window is set on the page by showing " before asking Content, the instruction administrator A such as past oa.dingtalk.com settings service window " are accessed at PC ends and are somebody's turn to do " oa.dingtalk.com " network address, the setting for servicing window is operated so as to perform.Because the service window shown in Fig. 5 sets the page On mobile device, and the screen size at PC ends is typically much deeper than mobile device, can be provided more preferably for administrator A Display and manipulation, thus the administrator A can turn by " nail nail management backstage " system by PC ends as shown in Figure 6, Enterprise AA service window is configured.

Certainly, in other embodiments, administrator A can access this on the mobile apparatus " oa.dingtalk.com " network address；Or the service window shown in Fig. 5 sets the page further to add the nail nail shown in Fig. 6 The systemic-function of management backstage, without performing equipment replacement, help to simplify user's operation.

As shown in fig. 6, in the service window five application page during nail follows closely management backstage system, comprising " my application ", " newly-built Using ", the subpage frame such as " preview " and " enterprise main business set "；Wherein, include what is be configured in " my application " subpage frame " application " (i.e. processing function), for example, belong to " business sheet " processing function of " business sheet " type, " price list " processing function, " reprocessing list " processing function, " order form " processing function etc., and belong to " external file " processing work(of " other application " type Energy, " intelligent customer service " processing function etc..

Administrator A can configure to configured processing function.With " the intelligence in " my application " subpage frame Exemplified by customer service ", administrator A can be recalled in Fig. 6 and is located in " intelligent customer service " icon by triggering corresponding icon " entrance ", " setting ", the function choosing-item such as " deactivation ", then pass through the configuration feature pair performed required for cursor of mouse etc. is chosen The function choosing-item answered, so as to realize corresponding configuration operation.

Administrator A can be with newly-built processing function.For example, by triggering " newly-built application " shown in Fig. 6, to recall figure Pop-up (or other arbitrary forms) shown in 7, the administrator A can be configured in the pop-up " using logo ", " application name Multiple options such as title ", " function introduction ", to complete the newly-built operation to respective handling function.Wherein, pop-up shown in Fig. 7 is passed through In " visible range " option, administrator A can configure the visible authority of newly-built processing function：, can when not configuring It is visible to be defaulted as owner；When triggering should " visible range " option when, can by selection label pop-up shown in Fig. 8 (or Other arbitrary forms), choose with the user characteristics to the visible authority of the processing function, user characteristics bullet as shown in Figure 8 Label in window limits, such as user characteristics can be defined from the dimension such as " type ", " rank ", " state ".Work as management It is multiple between multiple dimensions or under each dimension when choosing multiple labels under the member user A multiple dimensions of selection or each dimension Combining form between label can be the forms such as union or common factor, and this depends on the default configuration or the pipe of nail nail management backstage Reason person user A's custom-configures.

Wherein, administrator A can also be related to user characteristics dimension, per dimension under the label that includes etc. enter Row is set, so as to be more accurately defined to " visible range " of each processing function.

Step 306, administrator A chooses external relation people by equipment 1, and is directed to what is be selected to server initiation The invitation request of external relation people so that server sends corresponding invitation message to selected external relation people.

In the present embodiment, enterprise instant communication application nail nail can be supported internal corresponding to the member of community inside group Address list, such as in the internal communication record for the enterprise AA that administrator A can be viewed, comprising all in enterprise AA The associated person information of employee；Meanwhile nail follows closely external communication record corresponding to the external relation people that can also be supported outside group, such as For enterprise AA, the corporate home information of the external relation people in external communication record is different from enterprise AA, for example belongs to Enterprise B B or the individual etc. without enterprise's ownership, consequently facilitating realizing across enterprise communication.

So, other any users in administrator A or enterprise AA, can pass through external communication as shown in Figure 9 The page is recorded, views " I is responsible for " external relation people；For example for the administrator A, enterprise B B can be viewed User B, user C, enterprise CC user D, enterprise DD user E etc., for example these external relation people can be configured as this Client responsible administrator A.Certainly, in addition to " I is responsible for ", as shown in Figure 10, it is also an option that " sharing to me (i.e. other member of enterprise by itself be responsible for external relation people share to ' I ') ", " (the i.e. group based on enterprise of my subordinate Stretching frame structure, the external relation people that ' subordinate ' of ' I ' is responsible are automatically assigned to ' me ') ", " full company ", " nobody is responsible for " Etc. dimension, realize the screening to enterprise AA external relation people and check.

Wherein, administrator A or other users can also be by " addition " options shown in Fig. 9, to enterprise AA's New external relation people's information is added in external communication record.Such as shown in Figure 11, can use " from cell phone address book add ", The mode such as " being manually entered addition " or " sweeping business card addition ", completes the addition operation to outside associated person information, and after adding External relation people is associated to enterprise AA so that other members in enterprise AA can also view external relation people's Information.As shown in figure 12, can be basic to " name " of external relation people, " cell-phone number " etc. when adding external relation people Information is filled in, and can also be that label, the label such as external relation people configuration " supplier ", " important " can be with Fig. 8 Label corresponding to shown " visible range " mutually echoes, for example, when the label " supplier " in Fig. 8, it is " important " selected when, table Newly-built application is visible for the external relation people currently added in bright Fig. 8；Otherwise, it is assumed that the external relation currently added When the label of people is " supplier ", " inessential ", because " inessential " is not selected in fig. 8, then this is currently added outer Portion contact person possibly can not view application newly-built in Fig. 8.

In page bottom as shown in figure 12, comprising " sharing to " option, administrator A can be outer by what is currently created Portion's associated person information shares to other users, for example shares to Member Users M, N in enterprise AA etc..

Wherein, administrator A is in addition to belonging to enterprise AA, it is also possible to belongs to other enterprises, then can pass through figure " being added to " option of page top shown in 12, selection wish by the external relation people's information currently created be added to which or In which enterprise.By taking enterprise customer B as an example, it is assumed that enterprise customer B external relation people's information is added to enterprise AA, shows this Enterprise customer B is configured as the external relation people associated with enterprise AA so that has the enterprise of browse right in enterprise AA Industry member, external relation people's information of the enterprise customer B can be viewed；Wherein, the member of enterprise with browse right can be with For all member of enterprise in enterprise AA, or be partly configured with the member of enterprise of browse right.

In the present embodiment, in the service window shown in Fig. 5 sets the page, comprising " invitation external relation people pays close attention to service Window " option, after administrator A triggers the option, invitation external relation people's page shown in Figure 13 can be shown so that pipe Reason person user A can choose the external relation people for wishing to invite so that server is sent to these selected external relation people Invitation message.

Wherein, after invitation message is sent, it is necessary to further triggered to the invitation message by corresponding external relation people, with Determine whether concern enterprise AA service window.It is possible to service the window page by concern as shown in figure 14, show outside It is triggering situation of the people to invitation message；For example, the external relation people being invited to can be divided into " having focused on " and " send and invited The type such as please ", wherein " having focused on " shows that corresponding external relation people carries out triggering response to invitation message, so as to complete The concern of service window to enterprise AA, and " having sent invitations " shows corresponding external relation people not yet to invitation message progress Triggering response, thus not yet pay close attention to enterprise AA service window.

Step 308, enterprise customer B carries out response operation by equipment 2 to invitation message so that equipment 2 is returned to server Return corresponding response notice.

In the present embodiment, as shown in figure 15, can be by the way that such as " service window helps in the messaging list page of nail nail Hand " etc. sends message notifying to the external relation people being invited to such as enterprise customer B, such as the message notifying can be " enterprise AA Invite you to pay close attention to service window " etc. content, by the trigger action to the message notifying, to be viewed by the enterprise customer B such as figure Invitation message shown in 16, and the invitation message includes " concern " option so that when " concern " option is triggered, it is determined as Enterprise customer B has carried out response operation to invitation message, and returns to corresponding response notice from equipment 2 to server.

Step 310, server assigns the application permission of the service window to enterprise AA to enterprise customer B.

In the present embodiment, after server assigns application permission to enterprise customer B, the enterprise customer B can be in equipment 2 The function pages of the service window shown in Figure 17 are viewed, the icon of some default processing functions is included in the function pages, this A little processing functions are corresponding with the processing function configured in Fig. 6, such as can include：" business sheet " processing of " business sheet " type Function, " price list " processing function, " reprocessing list " processing function, " order form " processing function etc., and belong to " other application " " external file " processing function of type, " intelligent customer service " processing function etc..

Certainly, except initiating to invite from the management member of group to outside contact person in such as Fig. 3, to cause external relation people Outside the application permission that the service window to the group is assigned by management member, it can also realize that authority is assigned by other means Give, the application only limits not to this.For example, management member from external relation people active to group that can be from initiates authority Shen Please, to assign corresponding application permission from management member to external relation people.In a word, by from group management member to External relation people assigns the application permission to servicing window so that the imparting operation that the management member of group can be to application permission is real Existing management and control, can avoid group's internal information from leaking, it is ensured that the Information Security inside group.

In addition, server can also be by the incidence relation between user, group, realizing and the active for servicing window being pushed away Recommend.For example, when it is the external relation people that enterprise AA is associated that server, which determines enterprise customer B, server can be actively to this Enterprise customer B sends the invitation message of the service window to enterprise AA so that the enterprise customer B responds to the invitation message Afterwards, you can obtain the application permission of the service window to enterprise AA.

In the present embodiment, when the management member of group assigns application permission to any user, server can determine Internal correlation user of any user in affiliated group, and assign the service window for the group to internal correlation user Application permission.In which it is assumed that any user is enterprise B B member of enterprise B, then the corporate home of internal correlation user Information is consistent with any user (being the enterprise B B), and internal correlation user and any user have and associate pass System, such as internal correlation user are member of enterprise C of same department belonged to any user in same group etc., then After as long as the management member A of group assigns above-mentioned application permission to member of enterprise B, server can be actively to as inside Member of enterprise C of association user etc. assigns the application permission, and without management member A, individually internally association user assigns Corresponding application permission, help to simplify the operation of management member.

In the present embodiment, when the management member of group assigns application permission to any user, server can determine The outside association user of any user is directed in the group, and the associated person information of the outside association user is any added to this In the external communication record of the affiliated group of user.In which it is assumed that any user is enterprise B B member of enterprise B, outside association is used Family can be one or more users, and the outside association user is to exist to close with member of enterprise B in the group (such as enterprise AA) The member of community of connection relation, such as the outside association user can be the member of enterprise that work docks be present with member of enterprise B Z, thus by the way that member of enterprise Z associated person information is stored into external communication record corresponding to member of enterprise B so that should Follow-up communication operation can be realized between member of enterprise B and member of enterprise Z accordingly, helps to lift communication efficiency.

2nd, information exchange

Figure 18 is a kind of flow chart that information exchange is realized based on service window that the exemplary embodiment of the application one provides, such as Shown in Figure 18, it is assumed that equipment 2 is the electronic equipments that use of the enterprise customer B in enterprise B B, equipment 3 be enterprise in enterprise AA into The electronic equipments that use of member Z, the client of nail nail is mounted in equipment 2, equipment 3, and the clothes of nail nail are configured with server Business end；Meanwhile it can be configured with serving enterprise AA intelligent customer service system on server.So, enterprise customer B can be adopted With following manner, the information exchange related to enterprise AA is realized by servicing window：

Step 1802, enterprise customer B sends intelligent customer service to server by equipment 2 and asked.

In the present embodiment, by taking the function pages of the service window shown in Figure 17 as an example, it is assumed that enterprise customer B chooses and triggering " intelligent customer service " icon in the function pages, to wish to enable corresponding intelligent customer service processing function, then equipment 2 is based on enterprise Industry user B trigger action, send corresponding intelligent customer service to server and ask.

Step 1804, server establishes conversational communication between equipment 2 and intelligent customer service system.

Step 1806, enterprise customer B sends advisory message by equipment 2 to intelligent customer service system.

In the present embodiment, conversational communication can show as the conversational communication window shown in Figure 19 so that enterprise customer B can To send advisory message by the conversational communication window, and from intelligent customer service system by the session window to enterprise customer B Return to corresponding consulting result etc..

It should be noted that：Although server in the embodiment shown in Figure 18, is configured in " intelligent customer service system " In exemplified by, but in fact, intelligent customer service system can also be configured at outside server, and by server in equipment 2 and the intelligence Communication interaction can be realized between customer service system, to complete the processing scheme based on the application.

Step 1808, intelligent customer service system carries out Intelligent treatment to advisory message.

Step 1810, intelligent customer service system returns to consulting result to equipment 2.

In the present embodiment, intelligent customer service system can be by carrying out the Intelligent treatments such as semantic analysis to advisory message, can To generate corresponding consulting result.Such as shown in Figure 19, when advisory message is " I wants to facilitate goods ", intelligent customer service system returns Consulting result can include " parent, please select to need the order for facilitating goods：", and show the enterprise customer B in enterprise AA Order create, in not yet delivery state.

In the present embodiment, can also be in the contact staff in enterprise AA and the enterprise in addition to intelligent customer service system Realize that the consulting across enterprise is linked up between user B.For example, the customer service request initiated according to enterprise customer B (corresponds to above-mentioned intelligence Can customer service request), server can be determined to be linked up with the enterprise customer B specific from the contact staff in enterprise AA Contact staff, and conversational communication is created between specific customer service personnel and the enterprise customer B so that specific customer service personnel with It can be realized between the enterprise customer B by the conversational communication across enterprise communication.

Step 1812, server issues corresponding processing task according to advisory message to the equipment 3 that enterprise customer Z is used.

In the present embodiment, nail nail provides across group communication inside group between external relation people by servicing window Scheme；Meanwhile the nail nail in correlation technique additionally provides the task management scheme inside group so that the member of community in group Item processing can be carried out according to task state.

And in the technical scheme of the application, when the advisory message that enterprise customer B is sent is " I wants to facilitate goods ", service Device can determine enterprise AA is created, order in not yet delivery state, and directly into enterprise AA with these order phases The member of enterprise of pass issues corresponding processing task, for example, assuming that being responsible for the hair of related order by the member of enterprise Z in enterprise AA Goods operates, then corresponding shipping tasks can be issued to member of enterprise Z, it is achieved thereby that enterprises and enterprise external Associate, get through, help to lift treatment effeciency.

Certainly, in the consulting result shown in Figure 19, corresponding " facilitating goods " option can also be shown at each order, Allow enterprise customer B to be somebody's turn to do " facilitating goods " option by triggering, goods operation is facilitated to respective orders to realize.So, take Being engaged in device can be according to the order being triggered, and into enterprise AA, corresponding member of enterprise Z sends shipping tasks；And for not being triggered Order, server can not issue task.

Step 1814, enterprise customer Z returns to task disposition by equipment 3 to server.

Step 1816, server is by servicing window, the notification message to the push of equipment 2 corresponding to the task disposition.

In the present embodiment, for the mode that issues of shipping tasks, server can send one to member of enterprise Z to be had The reminder message (such as DING message) of task attribute, the task attribute of the reminder message is shown：Comprising task deadline limit and Need to feed back corresponding task disposition before task deadline.

So, the task disposition that server can be fed back according to enterprise customer Z by equipment 3, is pushed away to enterprise customer B Send corresponding notification message.Such as shown in Figure 20, in the messaging list page in the equipment 2 that enterprise customer B is used, it can wrap Function pages entrance corresponding to the service window of the AA containing enterprise, the function pages porch can show to carry above-mentioned notification message Show information.So, can be in " enterprise AA services window " shown in Figure 21 after enterprise customer B triggers to the prompt message In the page (i.e. conversational communication between enterprise customer B and enterprise AA service window), corresponding notification message is shown.Certainly, look forward to Industry user B can also trigger to the notification message shown in Figure 21, to jump in the enterprise AA function pages of service window, The details content of the notification message is specifically shown and checked, here is omitted.

Certainly, in addition to the related notification message of processing task, server can also by enterprise AA service window, Any form of notification message is sent to the external relation people with application permission, the application is limited not to this.So, By servicing window, group AA can seek unity of action message push to all external relation people with application permission, without list Solely communicated with each external relation people by chat window, greatly simplifie operation complexity, improve communication efficiency.

Figure 22 shows the address list page of an exemplary embodiment.As shown in figure 22, in the address list page of this end subscriber In face, the contact types such as " nail fixes friend " unrelated with group, " cell phone address book ", " my group " can be included, may be used also With (consistent with the corporate home information of this end subscriber comprising " organizational structure " related to group；Include above-mentioned internal correlation User), " external communication record " it is (inconsistent with the corporate home information of this end subscriber；Include above-mentioned outside association user) etc. enter Mouthful.Further, it is also possible to " service window " entrance is added in the address list page shown in Figure 22 so that this end subscriber can be by touching Hair is somebody's turn to do " service window " entrance to resurrect the page shown in Figure 23, and has application comprising this end subscriber in the page shown in the Figure 23 The service window of authority, such as service window corresponding to enterprise AA, enterprise LL, enterprise KK etc..

Figure 24 shows the schematic configuration diagram of the electronic equipment of the exemplary embodiment according to the application.It refer to figure 24, in hardware view, the electronic equipment include processor 2402, internal bus 2404, network interface 2406, internal memory 2408 and Nonvolatile memory 2410, the hardware being also possible that certainly required for other business.Processor 2402 is deposited from non-volatile Computer program into internal memory 2402 and then is run corresponding to being read in reservoir 2410, and information exchange dress is formed on logic level Put.Certainly, in addition to software realization mode, the application is not precluded from other implementations, such as logical device or soft or hard Mode that part combines etc., that is to say, that the executive agent of following handling process is not limited to each logic unit, can also It is hardware or logical device.

Figure 25 is refer to, in Software Implementation, the information interactive device can include receiving unit 2502, return to list Member 2504 and interactive unit 2506.Wherein：

Receiving unit 2502, receive access request of any user for the service window of group；

Returning unit 2504, when it is determined that any user has the application permission to the service window, to described One user returns to the function pages of the service window, and the default processing function related to the group is included in the function pages Function Identification；Wherein, the application permission assigns any user by the management member of the group；

Interactive unit 2506, according to any user, the user for the Function Identification in the function pages grasps Make, realize that the information exchange for the default processing function operates with any user.

Optionally, in addition to：

Inviting unit 2508, asked according to the invitation of the management member from the group, sent to any user Invitation message；

First given unit 2510, when the invitation message is responded, assigned to any user and be directed to the group The application permission of the service window of body.

Optionally, in addition to：

Application unit 2512, please according to the authority application that any user received is sent for the service window Ask, the management member to the group sends corresponding authority application message；

Second given unit 2514, when the management member of the group performs default response behaviour to the authority application message When making, the application permission of the service window to the group is assigned to any user.

Optionally, the information of any user is recorded in the external communication record of the group；Wherein, the outside Address list is used for the information for recording the external relation people related to the group, the corporate home information area of the external relation people Not in the group.

Optionally, the interactive unit 2506 is specifically used for：

Asked according to any user by the information exchange that sends of service window, any user with it is described Communication is created between particular groups member in group or between the information processing system of any user and the group Session；

Based on the conversational communication realize any user and the particular groups member or any user with Information exchange operation between described information processing system.

Optionally, in addition to：

Generation unit 2516, operated according to user of any user in the function pages, generation with it is described pre- If processing task corresponding to processing function；

Allocation unit 2518, the default member of community that the processing task is distributed into the group.

Optionally, in addition to：

Push unit 2520, by the service window, at least one user to the service window with application permission The push notification message related to the group.

Optionally, in addition to：

Transmitting element 2522, when it is determined that any user does not have the application permission to the service window, with described Any user is authority application side, and the management member to the group sends corresponding authority application message.

Optionally, in addition to：

First determining unit 2524, the application permission is assigned to any user in the management member of the group When, determine internal correlation user of any user in affiliated group；

Given unit 2526 is associated, the application that the service window for being directed to the group is assigned to the internal correlation user is weighed Limit.

Optionally, in addition to：

Second determining unit 2528, the application permission is assigned to any user in the management member of the group When, determine to be directed to the outside association user of any user in the group；

Adding device 2530, the associated person information of the outside association user is added to the affiliated group of any user External communication record in.

Figure 26 shows the schematic configuration diagram of the electronic equipment of the exemplary embodiment according to the application.It refer to figure 26, in hardware view, the electronic equipment include processor 2602, internal bus 2604, network interface 2606, internal memory 2608 and Nonvolatile memory 2610, the hardware being also possible that certainly required for other business.Processor 2602 is deposited from non-volatile Computer program into internal memory 2602 and then is run corresponding to being read in reservoir 2610, and information exchange dress is formed on logic level Put.Certainly, in addition to software realization mode, the application is not precluded from other implementations, such as logical device or soft or hard Mode that part combines etc., that is to say, that the executive agent of following handling process is not limited to each logic unit, can also It is hardware or logical device.

Figure 27 is refer to, in Software Implementation, the information interactive device can include showing unit 2702, redirecting list Member 2704 and interactive unit 2706.Wherein：

Unit 2702 is shown, to the function pages for servicing window of group this end subscriber show, included in the function pages The Function Identification of the default processing function related to the group；

Jump-transfer unit 2704, when any Function Identification is triggered by this end subscriber, if described end subscriber has to described The application permission of window is serviced, then jumps to function pages corresponding to any Function Identification；Wherein, the application permission is by institute The management member for stating group assigns described end subscriber；

Interactive unit 2706, according to described end subscriber, the user for the Function Identification in the function pages grasps Make, realize that the information exchange for the default processing function operates with the group.

Optionally, described end subscriber is the external relation people related to the group.

Figure 28 is the stream for another information interacting method based on server side that the exemplary embodiment of the application one provides Cheng Tu.As shown in figure 28, this method may comprise steps of：

Step 2802, access request of any user for the service window of group is received.

Step 2804, the function pages of the service window are returned to any user, include in the function pages with The Function Identification of the related default processing function of the group.

Step 2806, operated according to user of any user for the Function Identification in the function pages, Realize that the information exchange for the default processing function operates with any user.

In the present embodiment, compared with the embodiment shown in Fig. 1, power of the management member to service window of group can be cancelled Limit supervision so that the even any user unrelated with the group, the content of the service window can also be made requests on, access and Check, in order to the application of expansion service window.

By taking " nail nail " as an example.A search entrance can be provided to this end subscriber by following closely the client of nail, and this end subscriber can lead to The information such as title, the ID sequences of input group are crossed, retrieve the service window of corresponding group, so as in the management member without group In the case of carrying out authority supervision, this end subscriber can be browsed directly to the service window retrieved, and by selecting to service Processing function is preset in the Function Identification shown on window, triggering and application accordingly, realizes the information between this end subscriber and group Interaction, the information exchange is identical with the other embodiment of the application, and here is omitted.

Of course, it is possible to by the way that the identity type of any user is identified, so as to realize to a certain extent to clothes The access limitation of business window.For example, can be only in the case where any user is the associated external contact person of the group, server The function pages of the service window of the group are just returned to any user, otherwise can not be returned.Wherein, the external relation of association People can include：Partner, client of business relations etc. with the group be present, the external relation people of these associations is previously stored In the external communication record of the group；In other words, server can be stored in the outer of the group in the information of any user During portion's address list, it is the external relation people associated with the group to determine any user, and certain the application is not carried out to this Limitation.

Figure 29 shows the schematic configuration diagram of the electronic equipment of the exemplary embodiment according to the application.It refer to figure 29, in hardware view, the electronic equipment include processor 2902, internal bus 2904, network interface 2906, internal memory 2908 and Nonvolatile memory 2910, the hardware being also possible that certainly required for other business.Processor 2902 is deposited from non-volatile Computer program into internal memory 2902 and then is run corresponding to being read in reservoir 2910, and information exchange dress is formed on logic level Put.Certainly, in addition to software realization mode, the application is not precluded from other implementations, such as logical device or soft or hard Mode that part combines etc., that is to say, that the executive agent of following handling process is not limited to each logic unit, can also It is hardware or logical device.

Figure 30 is refer to, in Software Implementation, the information interactive device can include receiving unit 3002, return to list Member 3004 and interactive unit 3006.Wherein：

Receiving unit 3002, receive access request of any user for the service window of group；

Returning unit 3004, the function pages of the service window are returned to any user, are wrapped in the function pages Function Identification containing the default processing function related to the group；

Interactive unit 3006, according to any user, the user for the Function Identification in the function pages grasps Make, realize that the information exchange for the default processing function operates with any user.

In a typical configuration, computing device includes one or more processors (CPU), input/output interface, net Network interface and internal memory.

Internal memory may include computer-readable medium in volatile memory, random access memory (RAM) and/or The forms such as Nonvolatile memory, such as read-only storage (ROM) or flash memory (flash RAM).Internal memory is computer-readable medium Example.

Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method Or technology come realize information store.Information can be computer-readable instruction, data structure, the module of program or other data. The example of the storage medium of computer includes, but are not limited to phase transition internal memory (PRAM), static RAM (SRAM), moved State random access memory (DRAM), other kinds of random access memory (RAM), read-only storage (ROM), electric erasable Programmable read only memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read-only storage (CD-ROM), Digital versatile disc (DVD) or other optical storages, magnetic cassette tape, the storage of tape magnetic rigid disk or other magnetic storage apparatus Or any other non-transmission medium, the information that can be accessed by a computing device available for storage.Define, calculate according to herein Machine computer-readable recording medium does not include temporary computer readable media (transitory media), such as data-signal and carrier wave of modulation.

It should also be noted that, term " comprising ", "comprising" or its any other variant are intended to nonexcludability Comprising so that process, method, commodity or equipment including a series of elements not only include those key elements, but also wrapping Include the other element being not expressly set out, or also include for this process, method, commodity or equipment intrinsic want Element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that wanted including described Other identical element also be present in the process of element, method, commodity or equipment.

Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following description is related to During accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous key element.Following exemplary embodiment Described in embodiment do not represent all embodiments consistent with the application.On the contrary, they be only with it is such as appended The example of the consistent apparatus and method of some aspects be described in detail in claims, the application.

It is only merely for the purpose of description specific embodiment in term used in this application, and is not intended to be limiting the application. " one kind " of singulative used in the application and appended claims, " described " and "the" are also intended to including majority Form, unless context clearly shows that other implications.It is also understood that term "and/or" used herein refers to and wrapped Containing the associated list items purpose of one or more, any or all may be combined.

It will be appreciated that though various information, but this may be described using term first, second, third, etc. in the application A little information should not necessarily be limited by these terms.These terms are only used for same type of information being distinguished from each other out.For example, do not departing from In the case of the application scope, the first information can also be referred to as the second information, and similarly, the second information can also be referred to as One information.Depending on linguistic context, word as used in this " if " can be construed to " ... when " or " when ... When " or " in response to determining ".

The preferred embodiment of the application is the foregoing is only, not limiting the application, all essences in the application God any modification, equivalent substitution and improvements done etc., should be included within the scope of the application protection with principle.

Claims

A kind of 1. information interacting method, it is characterised in that including：

Receive access request of any user for the service window of group；

When it is determined that any user has the application permission to the service window, the service is returned to any user The function pages of window, the Function Identification of the default processing function related to the group is included in the function pages；Wherein, institute State application permission and assign any user by the management member of the group；

According to any user, the user for the Function Identification in the function pages operates, with any user Realize that the information exchange for the default processing function operates.
2. according to the method for claim 1, it is characterised in that also include：

Asked according to the invitation of the management member from the group, invitation message is sent to any user；

When the invitation message is responded, the application permission of the service window for the group is assigned to any user.
3. according to the method for claim 1, it is characterised in that also include：

Asked according to the authority application that any user received is sent for the service window, the management to the group Member sends corresponding authority application message；

When the management member of the group performs default response operation to the authority application message, assigned to any user Give the application permission of the service window to the group.
4. according to the method for claim 1, it is characterised in that the information of any user is recorded in the group In external communication record；Wherein, the external communication is employed in the information for recording the external relation people related to the group, described The corporate home information of external relation people is different from the group.
5. according to the method for claim 1, it is characterised in that it is described according to any user in the function pages User operation, with any user realize for the default processing function information exchange operate, including：

Asked according to the information exchange that any user is sent by the service window, in any user and the group In particular groups member between or the information processing system of any user and the group between create communication meeting Words；

Based on the conversational communication realize any user and the particular groups member or any user with it is described Information exchange operation between information processing system.
6. according to the method for claim 1, it is characterised in that also include：

According to any user, the user in the function pages is operated, and generation is corresponding with the default processing function to be located Reason task；

The default member of community that the processing task is distributed into the group.
7. according to the method for claim 1, it is characterised in that also include：

It is related to the group to having at least one user push of application permission to the service window by the service window Notification message.
8. according to the method for claim 1, it is characterised in that also include：

When it is determined that any user does not have the application permission to the service window, using any user as authority application Side, the management member to the group send corresponding authority application message.
9. according to the method for claim 1, it is characterised in that also include：

When the management member of the group assigns the application permission to any user, determine any user in institute Belong to the internal correlation user in group；

The application permission of the service window for the group is assigned to the internal correlation user.
10. according to the method for claim 1, it is characterised in that also include：

When the management member of the group assigns the application permission to any user, determine to be directed to institute in the group State the outside association user of any user；

During the associated person information of the outside association user is recorded added to the external communication of the affiliated group of any user.
A kind of 11. information interacting method, it is characterised in that including：

The function pages of service window to group this end subscriber show, comprising related to the group pre- in the function pages If the Function Identification of processing function；

When any Function Identification is triggered by this end subscriber, if described end subscriber has the application permission to the service window, Then jump to function pages corresponding to any Function Identification；Wherein, the application permission by the group management member Assign described end subscriber；

According to described end subscriber, the user for the Function Identification in the function pages operates, and is realized with the group Operated for the information exchange of the default processing function.
12. according to the method for claim 11, it is characterised in that described end subscriber is the outside related to the group Contact person.
A kind of 13. information interactive device, it is characterised in that including：

Receiving unit, receive access request of any user for the service window of group；

Returning unit, when it is determined that any user has the application permission to the service window, returned to any user The function pages of the service window are returned, the function mark of the default processing function related to the group is included in the function pages Know；Wherein, the application permission assigns any user by the management member of the group；

Interactive unit, according to any user, the user for the Function Identification in the function pages operates, with institute State any user and realize that the information exchange for the default processing function operates.
A kind of 14. information interactive device, it is characterised in that including：

Unit is shown, the function pages of the service window to group this end subscriber show are included in the function pages and the group The Function Identification for the default processing function that body phase is closed；

Jump-transfer unit, when any Function Identification is triggered by this end subscriber, if described end subscriber has to the service window Application permission, then jump to function pages corresponding to any Function Identification；Wherein, the application permission is by the group Management member assigns described end subscriber；

Interactive unit, according to described end subscriber, the user for the Function Identification in the function pages operates, with institute State group and realize that the information exchange for the default processing function operates.
A kind of 15. information interacting method, it is characterised in that including：

Receive access request of any user for the service window of group；

The function pages of the service window are returned to any user, are included in the function pages related to the group The Function Identification of default processing function；

According to any user, the user for the Function Identification in the function pages operates, with any user Realize that the information exchange for the default processing function operates.
A kind of 16. information interactive device, it is characterised in that including：

Receiving unit, receive access request of any user for the service window of group；

Returning unit, the function pages of the service window are returned to any user, include in the function pages with it is described The Function Identification of the related default processing function of group；

Interactive unit, according to any user, the user for the Function Identification in the function pages operates, with institute State any user and realize that the information exchange for the default processing function operates.