CN107800676A - A kind of method and apparatus of Service Privileges upgrading - Google Patents
A kind of method and apparatus of Service Privileges upgrading Download PDFInfo
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- CN107800676A CN107800676A CN201611009472.9A CN201611009472A CN107800676A CN 107800676 A CN107800676 A CN 107800676A CN 201611009472 A CN201611009472 A CN 201611009472A CN 107800676 A CN107800676 A CN 107800676A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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Abstract
The embodiment of the invention discloses a kind of method of Service Privileges upgrading, for solving the problems, such as that the handling process of existing Service Privileges upgrading is cumbersome and treatment effeciency is low.Present invention method includes：Service Privileges upgrade request is obtained, the Service Privileges upgrade request includes the identity information of claimant；The identity information of the claimant is verified；After being verified, the facial image of the claimant is obtained；The facial image got is audited；After examination ＆ verification passes through, the updating operation of Service Privileges is carried out according to the Service Privileges upgrade request.The embodiment of the present invention also provides a kind of device of Service Privileges upgrading.
Description
Technical field
The present invention relates to financial services industry, more particularly to a kind of method and apparatus of Service Privileges upgrading.
Background technology
With the fast development of Internet era, increasing industry is provided more using Internet technology for client
High-quality, real-time service.In insurance industry, many insurance companies are also proposed respective application software, such as cell phone software
APP, user can apply for service content by these application software to insurance company, but insurance company can also give these use simultaneously
Service Privileges corresponding to the setting of family (client), in order to provide the service of differentiated.
When user is dissatisfied to existing Service Privileges, the upgrading of Service Privileges can be applied for.At present, only sales counter can
To accept the Service Privileges upgrade request of user's proposition, not only need user to come to sales counter personally and propose upgrade request, and need to arrange
Corresponding staff receives user and handles upgrade request, and handling process is cumbersome and efficiency is low.
The content of the invention
The embodiments of the invention provide a kind of method and apparatus of Service Privileges upgrading, Service Privileges liter can be automatically processed
Level, come to sales counter personally without user and propose upgrade request and the corresponding staff's processing of arrangement, improve the place of Service Privileges upgrading
Manage efficiency.
A kind of method of Service Privileges upgrading provided in an embodiment of the present invention, including：
Service Privileges upgrade request is obtained, the Service Privileges upgrade request includes the identity information of claimant；
The identity information of the claimant is verified；
After being verified, the facial image of the claimant is obtained；
The facial image got is audited；
After examination ＆ verification passes through, the updating operation of Service Privileges is carried out according to the Service Privileges upgrade request.
Alternatively, after examination ＆ verification passes through, in addition to：
Automatically initiate the call request with the claimant；
After call is established, the feedback information of claimant described in communication process is obtained；
After confirming the feedback information to agree to upgrading, execution is described to be carried out according to the Service Privileges upgrade request
The step of updating operation of Service Privileges.
Alternatively, the feedback information of claimant is specially described in the acquisition communication process：
Obtain the voice messaging of claimant described in communication process；
After the voice messaging of the claimant of communication process is obtained, the method for the Service Privileges upgrading is also wrapped
Include：
Semantic analysis is carried out to the voice messaging, obtains semantic analysis result；
If the semantic analysis result, which is the claimant, agrees to upgrading, the feedback information is confirmed to agree to upgrade.
Alternatively, before the updating operation of Service Privileges is carried out according to the Service Privileges upgrade request, in addition to：
The authority upgrading electronic petition is generated according to the Service Privileges upgrade request；
The authority upgrading electronic petition is sent to the claimant；
After the authorization message to the authority upgrading electronic petition is got in preset time, perform according to
Service Privileges upgrade request carries out the step of updating operation of Service Privileges.
Alternatively, it is described got in preset time it is specific to the authorization message of the authority upgrading electronic petition
For：
The electronic signature from designated terminal is received in preset time；
After the electronic signature from designated terminal is received in preset time, the method for the Service Privileges upgrading is also
Including：
The electronic signature received is blended into the specified location of the authority upgrading electronic petition；
The authority upgrading electronic petition after storage synthesis.
A kind of device of Service Privileges upgrading provided in an embodiment of the present invention, including：
Upgrade request acquisition module, for obtaining Service Privileges upgrade request, the Service Privileges upgrade request includes please
The identity information asked for help；
Authentication module, for being verified to the identity information of the claimant；
Facial image acquisition module, for after being verified, obtaining the facial image of the claimant；
Facial image auditing module, for being audited to the facial image got；
Updating operation module, after passing through in examination ＆ verification, Service Privileges are carried out according to the Service Privileges upgrade request
Updating operation.
Alternatively, the device of the Service Privileges upgrading also includes：
Call initiation module, after passing through in facial image auditing module examination ＆ verification, automatically initiate and asked with described
The call request asked for help；
Feedback information acquisition module, for after call is established, obtaining the feedback information of claimant described in communication process；
Trigger module is confirmed, for after confirming the feedback information to agree to upgrading, triggering the updating operation mould
Block.
Alternatively, the feedback information acquisition module includes：
Voice messaging acquiring unit, for obtaining the voice messaging of claimant described in communication process；
The device of the Service Privileges upgrading also includes：
Semantic module, for carrying out semantic analysis to the voice messaging, obtain semantic analysis result；
Feedback information confirms module, if being that the claimant agrees to upgrading for the semantic analysis result, confirms institute
Feedback information is stated to agree to upgrade.
Alternatively, the device of the Service Privileges upgrading also includes：
Petition generation module, for generating the authority upgrading electronic petition according to the Service Privileges upgrade request；
Petition sending module, for the authority upgrading electronic petition to be sent to the claimant；
Authorization message acquisition module, for obtaining the mandate letter to the authority upgrading electronic petition in preset time
Breath；
Trigger module is authorized, after getting the authorization message in the authorization message acquisition module, triggers institute
State updating operation module.
Alternatively, the authorization message acquisition module includes：
Sign electronically receiving unit, for receiving the electronic signature from designated terminal in preset time；
The device of the Service Privileges upgrading also includes：
Signature synthesis module, for the electronic signature received to be blended into the authority upgrading electronic petition
Specified location；
Petition memory module, for storing the authority upgrading electronic petition after synthesizing.
As can be seen from the above technical solutions, the embodiment of the present invention has advantages below：
In the embodiment of the present invention, first, Service Privileges upgrade request is obtained, the Service Privileges upgrade request includes request
The identity information of people；Then, the identity information of the claimant is verified；After being verified, the request is obtained
The facial image of people；Then, the facial image got is audited；After examination ＆ verification passes through, according to the service
Authority upgrade request carries out the updating operation of Service Privileges.In embodiments of the present invention, can automatically checking request people identity and
The facial image of claimant is audited, Service Privileges upgrading is carried out after verifying and auditing, sales counter is come to personally without user and carries
Go out upgrade request and arrange corresponding staff's processing, handling process is easy, improves the treatment effeciency of Service Privileges upgrading.
Brief description of the drawings
Fig. 1 is a kind of first embodiment flow chart of method of Service Privileges upgrading in the embodiment of the present invention；
Fig. 2 is a kind of second embodiment flow chart of method of Service Privileges upgrading in the embodiment of the present invention；
Fig. 3 is a kind of the 3rd embodiment flow chart of method of Service Privileges upgrading in the embodiment of the present invention；
Fig. 4 is a kind of first example structure figure of device of Service Privileges upgrading in the embodiment of the present invention；
Fig. 5 is a kind of second example structure figure of device of Service Privileges upgrading in the embodiment of the present invention；
Fig. 6 is a kind of the 3rd example structure figure of device of Service Privileges upgrading in the embodiment of the present invention.
Embodiment
The embodiments of the invention provide a kind of method and apparatus of Service Privileges upgrading, for solving existing Service Privileges liter
The handling process of level is cumbersome and the problem for the treatment of effeciency is low.
To enable goal of the invention, feature, the advantage of the present invention more obvious and understandable, below in conjunction with the present invention
Accompanying drawing in embodiment, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that disclosed below
Embodiment be only part of the embodiment of the present invention, and not all embodiment.Based on the embodiment in the present invention, this area
All other embodiment that those of ordinary skill is obtained under the premise of creative work is not made, belongs to protection of the present invention
Scope.
Referring to Fig. 1, a kind of method one embodiment of Service Privileges upgrading includes in the embodiment of the present invention：
101st, Service Privileges upgrade request is obtained；
In the present embodiment, Service Privileges upgrade request can be obtained first, and the Service Privileges upgrade request includes request
The identity information of people.It is understood that the Service Privileges upgrade request can be initiated by claimant by application software.
The identity information of the claimant can include name, identification card number, registration (binding) cell-phone number of claimant etc.
Information.
In addition, the Service Privileges upgrade request can also include the user account of request upgrade service authority, request upgrading
The reasons why and wish which kind of Service Privileges etc. upgraded to.
102nd, the identity information of the claimant is verified, if checking is not by performing step 103, if checking
By then performing step 104；
After Service Privileges upgrade request is got, the identity information of the claimant can be verified, if testing
Card is not by performing step 103 then, if being verified, performing step 104.It is understood that can be by the body of claimant
Part information is compared with the prestored user information of the Service Privileges corresponding account, if comparison result is inconsistent, shows that this please
Ask for help not validated user, perform step 103；Conversely, if comparison result is consistent, it is considered that the identity information of the claimant
It is legal, perform step 104.
Above-mentioned prestored user information can include the relevant user information registered during account registration, and/or from docking
In public system, such as public security system, such as identification card number got has authoritative user profile, etc..
103rd, the Service Privileges upgrade request is refused after the triggering of default first event；
If to the checking of the identity information of the claimant not by, can refuse after the triggering of default first event described in
Service Privileges upgrade request.
The triggering of first event can include：It is required that claimant examines in default timeliness and uploads correct identity
Information, but correct identity information is not got yet more than the default timeliness；Or the identity information of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that checking does not pass through；Or first to the claimant
Identity information verified, and checking do not pass through.It should be noted that first event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
104th, the facial image of the claimant is obtained；
, can be with order to further confirm that the legitimacy of current request people after the identity information of claimant is verified
Obtain the facial image of the claimant.Wherein it is possible to require that claimant uploads a photo for including face, upload is obtained
Facial image of the photo of face as the claimant；The current of claimant can also be obtained by the terminal camera of claimant
Real-time imaging, and require that by the front region of face's face camera, claimant's face image is included to get by claimant
Real-time imaging.
105th, the facial image got is audited, if examination ＆ verification is not by performing step 107, if examination ＆ verification
By then performing step 106；
After the facial image of the claimant is got, the facial image got can be audited,
If examination ＆ verification is not by performing step 107, if examination ＆ verification passes through, performing step 106.
The described pair of facial image got, which is audited, can specifically include：Face is carried out to the facial image
Identification, extract face characteristic；The face characteristic extracted is matched with the standard faces feature to be prestored in database, if
With success, then examination ＆ verification passes through, not passed through conversely, then auditing.It is understood that the standard faces feature can be in advance to institute
The validated user for stating Service Privileges corresponding account obtains its facial image, and then extraction obtains.
Or the described pair of facial image got carries out examination ＆ verification and can also included：The facial image is sent
To backstage manual examination and verification department, manual examination and verification are carried out by staff, and return to auditing result.For example, can be by current request
The real-time imaging of people, which is transmitted to backstage, staff, is compared real-time imaging with the standard faces image to be prestored in database
It is right, if comparing unanimously, return to examination ＆ verification and pass through, do not pass through conversely, then returning to examination ＆ verification.
106th, the updating operation of Service Privileges is carried out according to the Service Privileges upgrade request；
After facial image examination ＆ verification passes through, Service Privileges can be carried out according to the Service Privileges upgrade request
Updating operation.It is understood that Service Privileges upgrade request can include the user account of request upgrade service authority, request
The reasons why upgrading and wishing, upgrades to the information such as which kind of Service Privileges, therefore can lift the Service Privileges of the user account
To the Service Privileges grade of Service Privileges upgrade request requirement.
107th, the Service Privileges upgrade request is refused after the triggering of default second event.
In facial image examination ＆ verification not by the way that afterwards, the Service Privileges can be refused after the triggering of default second event
Upgrade request.
The triggering of the second event can include：It is required that claimant examines in default timeliness and uploads correct face
Image, but correct facial image is not got yet more than the default timeliness；Or the facial image of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that examination ＆ verification does not pass through；Or first to the claimant
Facial image verified, and checking do not pass through.It should be noted that the second event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
In the present embodiment, first, Service Privileges upgrade request is obtained, the Service Privileges upgrade request includes claimant's
Identity information；Then, the identity information of the claimant is verified；After being verified, obtain the claimant's
Facial image；Then, the facial image got is audited；After examination ＆ verification passes through, according to the Service Privileges
Upgrade request carries out the updating operation of Service Privileges.In the present embodiment, checking request people identity and examination ＆ verification can ask automatically
The facial image of people, Service Privileges upgrading is carried out after verifying and auditing, coming to sales counter personally without user proposes that upgrading please
Summation arranges corresponding staff's processing, and handling process is easy, improves the treatment effeciency of Service Privileges upgrading.
In addition, when the method for this Service Privileges upgrading is applied to insurance industry, insurance company will be greatly improved to service
The treatment effeciency of authority upgrading, and reduce because of negative effect caused by the power and responsibility problem between insurance company and client.
For ease of understanding, a kind of method upgraded to Service Privileges is further described in more detail below, refers to figure
2, a kind of second embodiment of method of Service Privileges upgrading includes in the embodiment of the present invention：
201st, Service Privileges upgrade request is obtained；
In the present embodiment, Service Privileges upgrade request can be obtained first, and the Service Privileges upgrade request includes request
The identity information of people.It is understood that the Service Privileges upgrade request can be initiated by claimant by application software.
The identity information of the claimant can include name, identification card number, registration (binding) cell-phone number of claimant etc.
Information.
In addition, the Service Privileges upgrade request can also include the user account of request upgrade service authority, request upgrading
The reasons why and wish which kind of Service Privileges etc. upgraded to.
202nd, the identity information of the claimant is verified, if checking is not by performing step 203, if checking
By then performing step 204；
After Service Privileges upgrade request is got, the identity information of the claimant can be verified, if testing
Card is not by performing step 203 then, if being verified, performing step 204.It is understood that can be by the body of claimant
Part information is compared with the prestored user information of the Service Privileges corresponding account, if comparison result is inconsistent, shows that this please
Ask for help not validated user, perform step 203；Conversely, if comparison result is consistent, it is considered that the identity information of the claimant
It is legal, perform step 204.
Above-mentioned prestored user information can include the relevant user information registered during account registration, and/or from docking
In public system, such as public security system, such as identification card number got has authoritative user profile, etc..
203rd, the Service Privileges upgrade request is refused after the triggering of default first event；
If to the checking of the identity information of the claimant not by, can refuse after the triggering of default first event described in
Service Privileges upgrade request.
The triggering of first event can include：It is required that claimant examines in default timeliness and uploads correct identity
Information, but correct identity information is not got yet more than the default timeliness；Or the identity information of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that checking does not pass through；Or first to the claimant
Identity information verified, and checking do not pass through.It should be noted that first event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
204th, the facial image of the claimant is obtained；
, can be with order to further confirm that the legitimacy of current request people after the identity information of claimant is verified
Obtain the facial image of the claimant.Wherein it is possible to require that claimant uploads a photo for including face, upload is obtained
Facial image of the photo of face as the claimant；The current of claimant can also be obtained by the terminal camera of claimant
Real-time imaging, and require that by the front region of face's face camera, claimant's face image is included to get by claimant
Real-time imaging.
205th, the facial image got is audited, if examination ＆ verification is not by performing step 206, if examination ＆ verification
By then performing step 207；
After the facial image of the claimant is got, the facial image got can be audited,
If examination ＆ verification is not by performing step 206, if examination ＆ verification passes through, performing step 207.
The described pair of facial image got, which is audited, can specifically include：Face is carried out to the facial image
Identification, extract face characteristic；The face characteristic extracted is matched with the standard faces feature to be prestored in database, if
With success, then examination ＆ verification passes through, not passed through conversely, then auditing.It is understood that the standard faces feature can be in advance to institute
The validated user for stating Service Privileges corresponding account obtains its facial image, and then extraction obtains.
Or the described pair of facial image got carries out examination ＆ verification and can also included：The facial image is sent
To backstage manual examination and verification department, manual examination and verification are carried out by staff, and return to auditing result.For example, can be by current request
The real-time imaging of people, which is transmitted to backstage, staff, is compared real-time imaging with the standard faces image to be prestored in database
It is right, if comparing unanimously, return to examination ＆ verification and pass through, do not pass through conversely, then returning to examination ＆ verification.
206th, the Service Privileges upgrade request is refused after the triggering of default second event.
In facial image examination ＆ verification not by the way that afterwards, the Service Privileges can be refused after the triggering of default second event
Upgrade request.
The triggering of the second event can include：It is required that claimant examines in default timeliness and uploads correct face
Image, but correct facial image is not got yet more than the default timeliness；Or the facial image of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that examination ＆ verification does not pass through；Or first to the claimant
Facial image verified, and checking do not pass through.It should be noted that the second event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
207th, the call request with the claimant is automatically initiated；
After facial image examination ＆ verification passes through, the call request with the claimant can be automatically initiated, in order to
Call-on back by phone is carried out to claimant.It is understood that after passing through with claimant's foundation, pedestrian can be entered by staff
Work call-on back by phone, call-on back by phone can also be carried out by speech robot people.
208th, after call is established, the feedback information of claimant described in communication process is obtained；
After call is established, the feedback information of claimant described in communication process can be obtained.
In the present embodiment, the claimant can by communication process according to prompting to feed back into the input of row information
Information, such as voice message " if agreeing to upgrading, input 1, if disagreeing upgrading, input 2 ", claimant is hearing that voice carries
After showing, feedback of the information can be realized by the input through keyboard 1 or 2 of terminal.Or claimant can also directly converse
The voice messaging of " agreement " or " disagreeing " is answered in journey.
If the 209, the feedback information is agrees to upgrade, Service Privileges are carried out according to the Service Privileges upgrade request
Updating operation.
If the feedback information to agree to upgrade, can carry out Service Privileges according to the Service Privileges upgrade request
Updating operation.It is understood that Service Privileges upgrade request can include the user account of request upgrade service authority, request
The reasons why upgrading and wishing, upgrades to the information such as which kind of Service Privileges, therefore can lift the Service Privileges of the user account
To the Service Privileges grade of Service Privileges upgrade request requirement.
Further, in the present embodiment, the feedback information for obtaining claimant described in communication process is specifically as follows：Obtain
The voice messaging of claimant described in communication process.
After the voice messaging of the claimant of communication process is obtained, semantic point can be carried out to the voice messaging
Analysis, obtains semantic analysis result；If the semantic analysis result, which is the claimant, agrees to upgrading, the feedback information is confirmed
To agree to upgrade.It is understood that the voice messaging of claimant can be converted to by text information using speech recognition technology,
Then semantics recognition is carried out to the text information again, obtains semantics recognition result, namely semantic analysis result.If for example, conversion
When in text information afterwards comprising synonyms such as " disagreeing ", then the semantic analysis result is that the claimant disagrees upgrading,
If if conversely, in text information after conversion comprising the synonym such as " agreement " when, the semantic analysis result is the claimant
Agree to upgrading.
In the present embodiment, after call, shelves are stayed in the feedback information conduct that can store down the claimant.
In the present embodiment, after facial image examination ＆ verification passes through, call return visit further is carried out to claimant, so as to enter one
Step ensures that the identity of claimant is legal errorless, reduces the possibility that criminal carries out information deception.
Essentially describe above and call return visit further is carried out to claimant, when the synonymous upgrading of claimant during call is paid a return visit
Upgraded again, further will be described below in terms of the authority upgrading electronic petition, referring to Fig. 3, the present invention is real
Applying a kind of the 3rd embodiment of method of Service Privileges upgrading in example includes：
301st, Service Privileges upgrade request is obtained；
In the present embodiment, Service Privileges upgrade request can be obtained first, and the Service Privileges upgrade request includes request
The identity information of people.It is understood that the Service Privileges upgrade request can be initiated by claimant by application software.
The identity information of the claimant can include name, identification card number, registration (binding) cell-phone number of claimant etc.
Information.
In addition, the Service Privileges upgrade request can also include the user account of request upgrade service authority, request upgrading
The reasons why and wish which kind of Service Privileges etc. upgraded to.
302nd, the identity information of the claimant is verified, if checking is not by performing step 303, if checking
By then performing step 304；
After Service Privileges upgrade request is got, the identity information of the claimant can be verified, if testing
Card is not by performing step 303 then, if being verified, performing step 304.It is understood that can be by the body of claimant
Part information is compared with the prestored user information of the Service Privileges corresponding account, if comparison result is inconsistent, shows that this please
Ask for help not validated user, perform step 303；Conversely, if comparison result is consistent, it is considered that the identity information of the claimant
It is legal, perform step 304.
Above-mentioned prestored user information can include the relevant user information registered during account registration, and/or from docking
In public system, such as public security system, such as identification card number got has authoritative user profile, etc..
303rd, the Service Privileges upgrade request is refused after the triggering of default first event；
If to the checking of the identity information of the claimant not by, can refuse after the triggering of default first event described in
Service Privileges upgrade request.
The triggering of first event can include：It is required that claimant examines in default timeliness and uploads correct identity
Information, but correct identity information is not got yet more than the default timeliness；Or the identity information of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that checking does not pass through；Or first to the claimant
Identity information verified, and checking do not pass through.It should be noted that first event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
304th, the facial image of the claimant is obtained；
, can be with order to further confirm that the legitimacy of current request people after the identity information of claimant is verified
Obtain the facial image of the claimant.Wherein it is possible to require that claimant uploads a photo for including face, upload is obtained
Facial image of the photo of face as the claimant；The current of claimant can also be obtained by the terminal camera of claimant
Real-time imaging, and require that by the front region of face's face camera, claimant's face image is included to get by claimant
Real-time imaging.
305th, the facial image got is audited, if examination ＆ verification is not by performing step 306, if examination ＆ verification
By then performing step 307；
After the facial image of the claimant is got, the facial image got can be audited,
If examination ＆ verification is not by performing step 306, if examination ＆ verification passes through, performing step 307.
The described pair of facial image got, which is audited, can specifically include：Face is carried out to the facial image
Identification, extract face characteristic；The face characteristic extracted is matched with the standard faces feature to be prestored in database, if
With success, then examination ＆ verification passes through, not passed through conversely, then auditing.It is understood that the standard faces feature can be in advance to institute
The validated user for stating Service Privileges corresponding account obtains its facial image, and then extraction obtains.
Or the described pair of facial image got carries out examination ＆ verification and can also included：The facial image is sent
To backstage manual examination and verification department, manual examination and verification are carried out by staff, and return to auditing result.For example, can be by current request
The real-time imaging of people, which is transmitted to backstage, staff, is compared real-time imaging with the standard faces image to be prestored in database
It is right, if comparing unanimously, return to examination ＆ verification and pass through, do not pass through conversely, then returning to examination ＆ verification.
306th, the Service Privileges upgrade request is refused after the triggering of default second event.
In facial image examination ＆ verification not by the way that afterwards, the Service Privileges can be refused after the triggering of default second event
Upgrade request.
The triggering of the second event can include：It is required that claimant examines in default timeliness and uploads correct face
Image, but correct facial image is not got yet more than the default timeliness；Or the facial image of the claimant is transferred to
Staff carries out manual examination and verification, and the result of manual examination and verification is still that examination ＆ verification does not pass through；Or first to the claimant
Facial image verified, and checking do not pass through.It should be noted that the second event specifically can be according to actual use feelings
Condition is set, and the present embodiment is not construed as limiting to this.
307th, the call request with the claimant is automatically initiated；
After facial image examination ＆ verification passes through, the call request with the claimant can be automatically initiated, in order to
Call-on back by phone is carried out to claimant.It is understood that after passing through with claimant's foundation, pedestrian can be entered by staff
Work call-on back by phone, call-on back by phone can also be carried out by speech robot people.
308th, after call is established, the feedback information of claimant described in communication process is obtained；
After call is established, the feedback information of claimant described in communication process can be obtained.
In the present embodiment, the claimant can by communication process according to prompting to feed back into the input of row information
Information, such as voice message " if agreeing to upgrading, input 1, if disagreeing upgrading, input 2 ", claimant is hearing that voice carries
After showing, feedback of the information can be realized by the input through keyboard 1 or 2 of terminal.Or claimant can also directly converse
The voice messaging of " agreement " or " disagreeing " is answered in journey.
If the 309, the feedback information is agrees to upgrade, authority upgrading electronic is generated according to the Service Privileges upgrade request
The petition；
If the feedback information to agree to upgrade, can generate authority upgrading electronic according to the Service Privileges upgrade request
The petition.
Further, generating the authority upgrading electronic petition according to the Service Privileges upgrade request can specifically include：
Electronic request book template is obtained, the information of the Service Privileges upgrade request is then directed into the electronic request book template
In, generate the authority upgrading electronic petition.It is understood that the authority upgrading electronic petition of generation is not only more convenient for
Read, and it is approached with traditional papery petition form, so as to bring the more formal sensation of claimant.
Further, in the present embodiment, the feedback information for obtaining claimant described in communication process is specifically as follows：Obtain
The voice messaging of claimant described in communication process.
After the voice messaging of the claimant of communication process is obtained, semantic point can be carried out to the voice messaging
Analysis, obtains semantic analysis result；If the semantic analysis result, which is the claimant, agrees to upgrading, the feedback information is confirmed
To agree to upgrade.It is understood that the voice messaging of claimant can be converted to by text information using speech recognition technology,
Then semantics recognition is carried out to the text information again, obtains semantics recognition result, namely semantic analysis result.If for example, conversion
When in text information afterwards comprising synonyms such as " disagreeing ", then the semantic analysis result is that the claimant disagrees upgrading,
If if conversely, in text information after conversion comprising the synonym such as " agreement " when, the semantic analysis result is the claimant
Agree to upgrading.
In the present embodiment, after call, shelves are stayed in the feedback information conduct that can store down the claimant.
310th, the authority upgrading electronic petition is sent to the claimant；
After the authority upgrading electronic petition is generated, the authority upgrading electronic petition can be sent to institute
Claimant is stated, in order to which claimant is read, the rights and obligations of clear request both sides.Also, claimant can also be carried out
Correlation prompting, if claimant is errorless to authority upgrading electronic petition confirmation, reply corresponding authorization message.
311st, the authorization message to the authority upgrading electronic petition is obtained in preset time；
Above-mentioned authorization message can include the signing messages for the validated user being stored in advance in database, or request
Electronic signature of the people in designated terminal.
Further, since authorization message should have security, if therefore mandate letter can not be got in preset time
Breath, then show to authorize and exceed timeliness scope, and it is invalid now to regard as this sub-authorization, after mandate is invalid, can hold again
Row step 310, the authority upgrading electronic petition is sent to claimant again, this present embodiment is not especially limited.
If the 312, getting the authorization message, the upgrading of Service Privileges is carried out according to the Service Privileges upgrade request
Operation.
If getting the authorization message, the upgrading of Service Privileges can be carried out according to the Service Privileges upgrade request
Operation.It is understood that Service Privileges upgrade request can include the user account of request upgrade service authority, request upgrading
The reasons why and wish to upgrade to the information such as which kind of Service Privileges, therefore the Service Privileges of the user account can be promoted to this
The Service Privileges grade of Service Privileges upgrade request requirement.
Further, being obtained in preset time specifically can be with to the authorization message of the authority upgrading electronic petition
For：The electronic signature from designated terminal is received in preset time.For example, claimant confirms to the authority upgrading electronic petition
After errorless, it can be signed electronically on designated terminal, after signature, the electronic signature is uploaded to system background.Above-mentioned finger
It can be that claimant initiates the intelligent terminal of request or other particular terminals to determine terminal, such as insurance company is arranged on
ATM of public domain, etc..
Further, after the electronic signature from designated terminal is received in preset time, will can receive
The electronic signature be blended into the specified location of the authority upgrading electronic petition, the then authority after storage synthesis
The upgrading electronic petition, to stay shelves to put on record.
A kind of method of Service Privileges upgrading is essentially described above, below enters the device upgraded to a kind of Service Privileges
Row is described in detail.
Fig. 4 shows a kind of first example structure figure of device of Service Privileges upgrading in the embodiment of the present invention.
In the present embodiment, a kind of device of Service Privileges upgrading includes：
Upgrade request acquisition module 401, for obtaining Service Privileges upgrade request, the Service Privileges upgrade request includes
The identity information of claimant；
Authentication module 402, for being verified to the identity information of the claimant；
Facial image acquisition module 403, for after being verified, obtaining the facial image of the claimant；
Facial image auditing module 404, for being audited to the facial image got；
Updating operation module 405, after passing through in examination ＆ verification, service power is carried out according to the Service Privileges upgrade request
The updating operation of limit.
Fig. 5 shows a kind of second example structure figure of device of Service Privileges upgrading in the embodiment of the present invention.
As shown in figure 5, further, the device of the Service Privileges upgrading can also include：
Converse initiation module 406, for the facial image auditing module examination ＆ verification pass through after, automatically initiate with it is described
The call request of claimant；
Feedback information acquisition module 407, for after call is established, obtaining the feedback letter of claimant described in communication process
Breath；
Trigger module 408 is confirmed, for after confirming the feedback information to agree to upgrading, triggering the updating operation
Module 405.
Further, the feedback information acquisition module 407 can include：
Voice messaging acquiring unit 4071, for obtaining the voice messaging of claimant described in communication process；
The device of the Service Privileges upgrading also includes：
Semantic module 409, for carrying out semantic analysis to the voice messaging, obtain semantic analysis result；
Feedback information confirms module 410, if being that the claimant agrees to upgrading for the semantic analysis result, confirms
The feedback information upgrades for agreement.
Fig. 6 shows a kind of the 3rd example structure figure of device of Service Privileges upgrading in the embodiment of the present invention.
As shown in fig. 6, further, the device of the Service Privileges upgrading can also include：
Petition generation module 411, for generating the authority upgrading electronic petition according to the Service Privileges upgrade request；
Petition sending module 412, for the authority upgrading electronic petition to be sent to the claimant；
Authorization message acquisition module 413, the authority upgrading electronic petition is awarded for being obtained in preset time
Weigh information；
Trigger module 414 is authorized, after getting the authorization message in the authorization message acquisition module 413,
Trigger the updating operation module 405.
Further, the authorization message acquisition module 413 can include：
Sign electronically receiving unit 4131, for receiving the electronic signature from designated terminal in preset time；
The device of the Service Privileges upgrading also includes：
Signature synthesis module 415, asked for the electronic signature received to be blended into the authority upgrading electronic
The specified location of book；
Petition memory module 416, for storing the authority upgrading electronic petition after synthesizing.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, the corresponding process in preceding method embodiment is may be referred to, will not be repeated here.
In several embodiments provided herein, it should be understood that disclosed system, apparatus and method can be with
Realize by another way.For example, device embodiment described above is only schematical, for example, the unit
Division, only a kind of division of logic function, can there is other dividing mode, such as multiple units or component when actually realizing
Another system can be combined or be desirably integrated into, or some features can be ignored, or do not perform.It is another, it is shown or
The mutual coupling discussed or direct-coupling or communication connection can be the indirect couplings by some interfaces, device or unit
Close or communicate to connect, can be electrical, mechanical or other forms.
The unit illustrated as separating component can be or may not be physically separate, show as unit
The part shown can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be selected to realize the mesh of this embodiment scheme according to the actual needs
's.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, can also be realized in the form of SFU software functional unit.
If the integrated unit is realized in the form of SFU software functional unit and is used as independent production marketing or use
When, it can be stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially
The part to be contributed in other words to prior art or all or part of the technical scheme can be in the form of software products
Embody, the computer software product is stored in a storage medium, including some instructions are causing a computer
Equipment (can be personal computer, server, or network equipment etc.) performs the complete of each embodiment methods described of the present invention
Portion or part steps.And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can store journey
The medium of sequence code.
Described above, the above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although with reference to before
Embodiment is stated the present invention is described in detail, it will be understood by those within the art that：It still can be to preceding
State the technical scheme described in each embodiment to modify, or equivalent substitution is carried out to which part technical characteristic；And these
Modification is replaced, and the essence of appropriate technical solution is departed from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (10)
- A kind of 1. method of Service Privileges upgrading, it is characterised in that including：Service Privileges upgrade request is obtained, the Service Privileges upgrade request includes the identity information of claimant；The identity information of the claimant is verified；After being verified, the facial image of the claimant is obtained；The facial image got is audited；After examination ＆ verification passes through, the updating operation of Service Privileges is carried out according to the Service Privileges upgrade request.
- 2. the method for Service Privileges upgrading according to claim 1, it is characterised in that after examination ＆ verification passes through, in addition to：Automatically initiate the call request with the claimant；After call is established, the feedback information of claimant described in communication process is obtained；After confirming the feedback information to agree to upgrading, execution is described to be serviced according to the Service Privileges upgrade request The step of updating operation of authority.
- 3. the method for Service Privileges upgrading according to claim 2, it is characterised in that described in the acquisition communication process The feedback information of claimant is specially：Obtain the voice messaging of claimant described in communication process；After the voice messaging of the claimant of communication process is obtained, the method for the Service Privileges upgrading also includes：Semantic analysis is carried out to the voice messaging, obtains semantic analysis result；If the semantic analysis result, which is the claimant, agrees to upgrading, the feedback information is confirmed to agree to upgrade.
- 4. the method for Service Privileges upgrading according to any one of claim 1 to 3, it is characterised in that according to Before Service Privileges upgrade request carries out the updating operation of Service Privileges, in addition to：The authority upgrading electronic petition is generated according to the Service Privileges upgrade request；The authority upgrading electronic petition is sent to the claimant；After the authorization message to the authority upgrading electronic petition is got in preset time, perform according to the service Authority upgrade request carries out the step of updating operation of Service Privileges.
- 5. the method for Service Privileges upgrading according to claim 4, it is characterised in that described to be got in preset time Authorization message to the authority upgrading electronic petition is specially：The electronic signature from designated terminal is received in preset time；After the electronic signature from designated terminal is received in preset time, the method for the Service Privileges upgrading is also wrapped Include：The electronic signature received is blended into the specified location of the authority upgrading electronic petition；The authority upgrading electronic petition after storage synthesis.
- A kind of 6. device of Service Privileges upgrading, it is characterised in that including：Upgrade request acquisition module, for obtaining Service Privileges upgrade request, the Service Privileges upgrade request includes claimant Identity information；Authentication module, for being verified to the identity information of the claimant；Facial image acquisition module, for after being verified, obtaining the facial image of the claimant；Facial image auditing module, for being audited to the facial image got；Updating operation module, after passing through in examination ＆ verification, the liter of Service Privileges is carried out according to the Service Privileges upgrade request Level operation.
- 7. the device of Service Privileges upgrading according to claim 6, it is characterised in that the device of the Service Privileges upgrading Also include：Call initiation module, after passing through in facial image auditing module examination ＆ verification, automatically initiate and the claimant Call request；Feedback information acquisition module, for after call is established, obtaining the feedback information of claimant described in communication process；Trigger module is confirmed, for after confirming the feedback information to agree to upgrading, triggering the updating operation module.
- 8. the device of Service Privileges upgrading according to claim 7, it is characterised in that the feedback information acquisition module bag Include：Voice messaging acquiring unit, for obtaining the voice messaging of claimant described in communication process；The device of the Service Privileges upgrading also includes：Semantic module, for carrying out semantic analysis to the voice messaging, obtain semantic analysis result；Feedback information confirms module, if being that the claimant agrees to upgrading for the semantic analysis result, confirms described anti- Feedforward information upgrades for agreement.
- 9. the device of the Service Privileges upgrading according to any one of claim 6 to 8, it is characterised in that the service power The device of limit upgrading also includes：Petition generation module, for generating the authority upgrading electronic petition according to the Service Privileges upgrade request；Petition sending module, for the authority upgrading electronic petition to be sent to the claimant；Authorization message acquisition module, for obtaining the authorization message to the authority upgrading electronic petition in preset time；Trigger module is authorized, after getting the authorization message in the authorization message acquisition module, triggers the liter Level operation module.
- 10. the device of Service Privileges upgrading according to claim 9, it is characterised in that the authorization message acquisition module Including：Sign electronically receiving unit, for receiving the electronic signature from designated terminal in preset time；The device of the Service Privileges upgrading also includes：Signature synthesis module, for the electronic signature received to be blended into specifying for the authority upgrading electronic petition Position；Petition memory module, for storing the authority upgrading electronic petition after synthesizing.
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| CN201611009472.9A CN107800676A (en) | 2016-11-14 | 2016-11-14 | A kind of method and apparatus of Service Privileges upgrading |
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| CN201611009472.9A CN107800676A (en) | 2016-11-14 | 2016-11-14 | A kind of method and apparatus of Service Privileges upgrading |
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| CN109635553A (en) * | 2018-10-25 | 2019-04-16 | 深圳壹账通智能科技有限公司 | Upgrade method, device, terminal and the computer readable storage medium of account permission |
| CN110189091A (en) * | 2019-04-03 | 2019-08-30 | 阿里巴巴集团控股有限公司 | It renews based reminding method, device, calculate equipment and computer readable storage medium |
| CN110276179A (en) * | 2019-05-29 | 2019-09-24 | 东软集团股份有限公司 | Method, apparatus, storage medium and the electronic equipment of user's authorization |
| CN111241884A (en) * | 2018-11-29 | 2020-06-05 | 中科天网（广东）科技有限公司 | Cloud architecture shared face recognition system |
| CN112883351A (en) * | 2021-02-04 | 2021-06-01 | 鹏元征信有限公司 | Data authorization method, device, authorization platform and storage medium |
| CN113435964A (en) * | 2021-06-16 | 2021-09-24 | 苏州市企淘网络科技有限公司 | Account management system and method based on access |
| CN116402458A (en) * | 2023-03-24 | 2023-07-07 | 建研防火科技有限公司 | Existing building reconstruction fire-fighting inspection system |
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Application publication date: 20180313 |