CN107784589A - Receiving system and method are saved in channel interconnection from damage - Google Patents
Receiving system and method are saved in channel interconnection from damage Download PDFInfo
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- CN107784589A CN107784589A CN201710083351.7A CN201710083351A CN107784589A CN 107784589 A CN107784589 A CN 107784589A CN 201710083351 A CN201710083351 A CN 201710083351A CN 107784589 A CN107784589 A CN 107784589A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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Abstract
Save receiving system and method from damage the invention discloses a kind of interconnection of channel.Channel interconnection is saved from damage in receiving system, and client terminal saves application information from damage for reception and is sent to background server；Background server, for judging whether corresponding with saving application information from damage first to accept information；If in the presence of information is first accepted, the first response message is sent to client terminal；Client terminal is used to receive the first response message, saves from damage into first and accepts interface；And receive channel alteration command and be sent to background server；Background server, for receiving channel alteration command, corresponding first Pending tasks information is obtained based on channel alteration command and is sent to client terminal；First Pending tasks information includes waiting task corresponding with first accepting information；Client terminal, for receiving and showing the first Pending tasks information.Channel interconnection save from damage receiving system can realize difference save from damage accept channel information interconnection, simplify save from damage business processing step and improve saves treatment effeciency from damage.
Description
Technical field
The present invention relates to technical field of information management, more particularly to receiving system and method are saved in a kind of channel interconnection from damage.
Background technology
What is used in insurance industry saves receiving system from damage, and client can save from damage to accept channel and handle by difference saves industry from damage
Business.It is existing save from damage accept channel and include but is not limited to cabinet face channel, self-service channel and E distributions.Cabinet face channel refers to insure
In-house operating personnel handles on cabinet face to be saved saving from damage for business from damage and accepts channel.Self-service channel refer to by network, phone,
APP and remote machine, it is substituted into cabinet face and handles and save saving from damage for business from damage and accept channel.E distributions are used inside insurance institution
The dedicated system of declaration form management.Difference saves that the processing links accepted between channel are differed and difference is saved from damage and accepted between channel from damage
Information does not interconnect so that client by it is any save from damage accept channel propose save request from damage and after part processing links are completed, after
Continuous processing links are only saved from damage by identical to be accepted channel and is handled, and is unfavorable for raising treatment effeciency.It is existing to save business from damage
Handle and generally include multiple processing links, and multiple processing links processes can not realize it is self-oriented, need client repeatedly come and go cabinet
Face, which is submitted, saves testimonial material from damage, is unfavorable for simplifying handling process, improves treatment effeciency.
The content of the invention
The technical problem to be solved in the present invention is, saves the deficiency for accepting channel information and not interconnecting from damage for existing difference,
There is provided a kind of channel interconnection saves receiving system and method from damage.
The technical solution adopted for the present invention to solve the technical problems is：Receiving system, bag are saved in a kind of channel interconnection from damage
Include client terminal and background server；
The client terminal, save application information from damage for receiving, and the application information of saving from damage is sent to the backstage
Server, the application information of saving from damage include Customer ID and save product IDs from damage；
The background server, for receive it is described save application information from damage, and judge whether to save application from damage with described
Information it is corresponding first accept information；If exist it is described first accept information, to the client terminal send the first response message；
The client terminal, for receiving first response message, save from damage into first and accept interface；And receive channel
Alteration command, the channel alteration command is sent to the background server, the channel alteration command includes new channel ID
With old channel ID；
The background server, for receiving the channel alteration command, obtained based on the channel alteration command corresponding
The first Pending tasks information, and the first Pending tasks information is sent to the client terminal；Described first pending
Business information includes first accepting the corresponding waiting task of information with described；
The client terminal, for receiving and showing the first Pending tasks information.
Preferably, the background server, be additionally operable in the absence of it is described first accept information when, to the client terminal send out
Send the second response message；
The client terminal, it is additionally operable to receive second response message, saves from damage into second and accept interface；And receive canal
Road selection instruction, Channel Selection instruction is sent to the background server, the Channel Selection instruction includes new channel
ID；
The background server, it is additionally operable to receive the Channel Selection instruction, is instructed based on the Channel Selection and obtain phase
The the second Pending tasks information answered, and the second Pending tasks information is sent to the client terminal；Described second is pending
Mission bit stream includes saving the corresponding all waiting tasks of product IDs from damage with described；
The client terminal, it is additionally operable to receive and shows the second Pending tasks information.
Preferably, the client terminal, it is additionally operable to receive progress queries instruction, and progress queries instruction is sent to
The background server, the progress queries instruction include case ID；
The background server, it is additionally operable to receive the progress queries instruction, is instructed based on the progress queries and obtain phase
That answers saves progress msg from damage, and the progress msg of saving from damage is sent into the client terminal；
The client terminal, it is additionally operable to receive and shows and described save progress msg from damage.
Preferably, the client terminal, it is additionally operable to receive and the first Pending tasks information or described second pending
The corresponding testimonial material to be supplied of information of being engaged in, and the testimonial material to be supplied is sent to the background server；
The background server, it is additionally operable to receive the testimonial material to be supplied, based on the testimonial material shape to be supplied
The client terminal is sent into advice audit, and by the advice audit；
The client terminal, it is additionally operable to receive and shows the advice audit.
Preferably, the application information of saving from damage also includes and the application amount that to save product IDs from damage associated, the elder generation
Accepting information also includes first accepting amount；
The background server, it is additionally operable to judge the application amount or described first accepts whether amount exceedes the guarantor
Amount is preset corresponding to full product IDs；If exceeding, change amount notice is sent to the client terminal；
The client terminal, it is additionally operable to receive and shows the change amount notice, and the amount for receiving client's input becomes
More instruct, the amount alteration command is sent to the background server；
The background server, it is additionally operable to receive the amount alteration command, volume is generated based on the amount alteration command
The amount is audited by notice and is sent to the client terminal by notice by degree examination ＆ verification；
The client terminal, it is additionally operable to receive and shows that the amount examination ＆ verification passes through notice.
The present invention also provides a kind of acceptance method of saving from damage of channel interconnection, including：
Client terminal, which receives, saves application information from damage, and the application information of saving from damage is sent into background server, the guarantor
Full application information includes Customer ID and saves product IDs from damage；
The background server saves application information from damage described in receiving, and judges whether to save letter of application manner of breathing from damage with described
It is corresponding first to accept information；If exist it is described first accept information, to the client terminal send the first response message；
The client terminal receives first response message, saves from damage into first and accepts interface；And receive channel change
Instruction, the channel alteration command is sent to the background server, the channel alteration command includes new channel ID and old
Channel ID；
The background server receives the channel alteration command, and corresponding first is obtained based on the channel alteration command
Pending tasks information, and the first Pending tasks information is sent to the client terminal；The first Pending tasks information
Including first accepting the corresponding waiting task of information with described；
The client terminal receives and shows the first Pending tasks information.
Preferably, the background server in the absence of it is described first accept information when, to the client terminal send second
Response message；
The client terminal receives second response message, saves from damage into second and accepts interface；And receive Channel Selection
Instruction, Channel Selection instruction is sent to the background server, the Channel Selection instruction includes new channel ID；
The background server receives the Channel Selection instruction, and corresponding second is obtained based on Channel Selection instruction
Pending tasks information, and the second Pending tasks information is sent to the client terminal；The second Pending tasks information
Including saving the corresponding all waiting tasks of product IDs from damage with described；
The client terminal receives and shows the second Pending tasks information.
Preferably, the client terminal receives progress queries instruction, and by progress queries instruction be sent to it is described after
Platform server, the progress queries instruction include case ID；
The background server receives the progress queries instruction, is obtained based on progress queries instruction and saved from damage accordingly
Progress msg, and the progress msg of saving from damage is sent to the client terminal；
The client terminal, it is additionally operable to receive and shows and described save progress msg from damage.
Preferably, the client terminal receives and the first Pending tasks information or the second Pending tasks information phase
Corresponding testimonial material to be supplied, and the testimonial material to be supplied is sent to the background server；
The background server receives the testimonial material to be supplied, and it is logical to form examination ＆ verification based on the testimonial material to be supplied
Know, and the advice audit is sent to the client terminal；
The client terminal receives and shows the advice audit.
Preferably, the application information of saving from damage also includes and the application amount that to save product IDs from damage associated, the elder generation
Accepting information also includes first accepting amount；Also include：
The background server judge the application amount or it is described first accept amount and whether exceed described save product from damage
Amount is preset corresponding to ID；If exceeding, change amount notice is sent to the client terminal；
The client terminal receives and shows the change amount notice, and receives the amount alteration command of client's input,
The amount alteration command is sent to the background server；
The background server receives the amount alteration command, logical based on amount alteration command generation amount examination ＆ verification
Notice is crossed, and the amount is audited the client terminal is sent to by notice；
The client terminal receives and shows that the amount examination ＆ verification passes through notice.
The present invention has the following advantages that compared with prior art：Receiving system is saved in channel interconnection provided by the present invention from damage
And in method, any client can be made to save application information from damage by client terminal input, to determine whether background server is stored with
First accept information.In the presence of in the case of first accepting information, channel alteration command can be inputted to change to save from damage and accept channel, realized
Difference, which is saved from damage, accepts channel information interconnection, simplifies to save business processing step from damage and improve and saves treatment effeciency from damage.Client terminal is shown
First Pending tasks information, so that client can voluntarily upload associated with untreated link treat based on the first Pending tasks information
Testimonial material is provided, self-service completion waiting task, cabinet face is come and gone without multiple, simplifies handling process, improve treatment effeciency.
Brief description of the drawings
Below in conjunction with drawings and Examples, the invention will be further described, in accompanying drawing：
Fig. 1 is the theory diagram for saving receiving system from damage that channel interconnects in the embodiment of the present invention 1.
Fig. 2 is the flow chart for saving acceptance method from damage that channel interconnects in the embodiment of the present invention 2.
Fig. 3 is another flow chart for saving acceptance method from damage that channel interconnects in the embodiment of the present invention 2.
Fig. 4 is another flow chart for saving acceptance method from damage that channel interconnects in the embodiment of the present invention 2.
Embodiment
In order to which technical characteristic, purpose and the effect of the present invention is more clearly understood, now compares accompanying drawing and describe in detail
The embodiment of the present invention.
Embodiment 1
Fig. 1 shows the theory diagram for saving receiving system from damage that channel interconnects in the present embodiment.As shown in figure 1, the channel
Interconnection receiving system of saving from damage include client terminal 10 and background server 20, between client terminal 10 and background server 20 or
It is connected by the wireless networks such as WiFi network, 3G network and 4G networks, or wired network communication.Client terminal 10 is included but not
It is limited to the terminal that desktop computer, notebook, platform computer, smart mobile phone etc. can be connected with the communication of background server 20.
Client terminal 10, save application information from damage for receiving, and application information will be saved from damage and be sent to background server 20, protect
Full application information includes Customer ID and saves product IDs from damage.Wherein, Customer ID is that the client for saving business from damage is handled for unique identification
Mark.It is for the mark for saving product from damage to be handled of unique identification client to save product IDs from damage.Client terminal 10 can receive
Client by difference save from damage accept channel propose save application information from damage, such as in the channel of cabinet face, client terminal 10 can receive guarantor
Application information is saved in the in-house operating personnel's input in danger from damage；In E distributions, it is voluntarily defeated that client terminal 10 can receive client
What is entered saves application information from damage.
Background server 20, save application information from damage for receiving, and judge whether corresponding with saving application information from damage
First accept information；If in the presence of information is first accepted, the first response message is sent to client terminal 10；If it is not present and first accepts letter
Breath, the second response message is sent to client terminal 10.It is provided with background server 20 and is used to store the database for first accepting information,
First accept information be the client that formerly receives saved from damage by difference accept that channel proposes save application information from damage and complete part
Information after processing links.Received in background server 20 new when saving application information from damage, first judge whether deposited in database
With save the Customer ID in application information from damage and save from damage product IDs it is corresponding first accept information.First accepting information includes client
ID, save product IDs, untreated link and the to be supplied testimonial material associated with untreated link from damage.Save application information and elder generation from damage
Accept information identical or saving from damage of differing can be used to accept channel and proposed to background server 20, save from damage application information and first by
Reason information upload to after background server 20, be stored in the database of background server 20, with realize difference save from damage by
The data sharing of channel is managed, to realize that the receiving system of saving from damage of channel interconnection provides basis.
Background server 20, in the presence of when first accepting information, the first response message is sent to client terminal 10 in database,
So that client is handled by the untreated link and testimonial material to be supplied first accepted in information；And it is not present in database
When first accepting information, the second response message is sent to client terminal 10, so that client saves business from damage as corresponding to saving product IDs from damage
All processing links handled.
Client terminal 10, for receiving the first response message, save from damage into first and accept interface；And receive channel change and refer to
Order, is sent to background server 20, channel alteration command includes new channel ID and old channel ID by channel alteration command.First protects
Untreated link and the to be supplied testimonial material associated with untreated link for showing and first being accepted in information in interface are accepted entirely,
So that client provides testimonial material to be supplied to complete untreated link, the untreated ring of information is first accepted without handling again again
Processing links before section, avoid reprocessing, to improve the treatment effeciency for saving business from damage.Pass through in the storage of background server 20
It is any save from damage accept that channel handles first accept information, first saves from damage to accept the untreated ring for first accepting information is shown on interface
Section and testimonial material to be supplied, client can use to save from damage with first accepting information identical and accept channel and upload proof material to be supplied
Material, to complete untreated link.Think first to accept saving from damage for information in client and accept the processing procedure trouble or processing effect of channel
When rate is relatively low, it can save from damage to accept first and channel change button is clicked on interface, be saved from damage with change and accept channel, so as to first accept
Untreated link corresponding to information accepts channel and handled using saving from damage corresponding to new channel ID, saves doing for business from damage to improve
Manage efficiency.
Background server 20, for receiving channel alteration command, it is pending to obtain corresponding first based on channel alteration command
Mission bit stream, and the first Pending tasks information is sent to client terminal 10；First Pending tasks information is included with first accepting letter
Waiting task corresponding to breath.Accept the processing links of channel because difference is saved from damage and differ, background server 20 is receiving
After channel alteration command, based on the new channel ID in channel alteration command and old channel ID, it is determined that task to be handled, this waits to handle
Task includes first accepting the untreated link of information and the to be supplied testimonial material associated with untreated link.Such as it is based on old canal
Save from damage corresponding to road ID and accept the business of saving from damage that channel is handled and include five processing links of A1/A2/A3/A4/A5, and be based on new canal
Save from damage corresponding to road ID and accept the business of saving from damage that channel is handled and include tetra- processing links of B1/B2/B3/B4, if first accepting information
This processing links of A3 are handled, in the channel alteration command that background server 20 receives, according to this processing links of A3
Determine that it accepts which processing links channel belongs to corresponding to saving from damage for new channel ID, so that it is determined that its untreated link and corresponding
Testimonial material to be supplied, be defined as the first Pending tasks information.In the first Pending tasks information, carried again again without client
For first accepting the testimonial material provided in information in processed link.
Client terminal 10, for receiving and showing the first Pending tasks information.Client terminal 10 shows the first Pending tasks
Information, client can be made to understand the waiting task associated with first accepting information in time, and complete to save from damage based on waiting task
Save business corresponding to product IDs from damage so that it is whole save business from damage handling process it is more transparent, be advantageous to improve the place for saving business from damage
Manage efficiency.
Saving from damage in receiving system for the channel interconnection that the present embodiment is provided, can make any client defeated by client terminal 10
Enter to save application information from damage, information is first accepted to determine whether background server 20 is stored with.There is a situation where first to accept information
Under, channel alteration command can be inputted and accept channel to change to save from damage, realize that self-service channel, E distributions and cabinet face channel etc. are protected
It is complete to accept channel information interconnection, simplify to save business processing step from damage and improve and save treatment effeciency from damage.The display of client terminal 10 first
Pending tasks information so that client can voluntarily be uploaded based on the first Pending tasks information it is associated with untreated link to be supplied
Testimonial material, self-service completion waiting task, cabinet face is come and gone without multiple, simplifies handling process, improves treatment effeciency.
Further, client terminal 10, it is additionally operable to receive the second response message, saves from damage into second and accept interface；And connect
Channel Selection instruction is received, Channel Selection instruction is sent to background server 20, Channel Selection instruction includes new channel ID.Second
Save from damage and accept interface provided with the corresponding some Channel Selection buttons of channel are accepted from different saving from damage, client clicks on any canal
Road selection key can input the Channel Selection instruction comprising new channel ID, and Channel Selection instruction is sent into background server
20。
Background server 20, it is additionally operable to receive Channel Selection instruction, obtaining corresponding second based on Channel Selection instruction treats
Mission bit stream is done, and the second Pending tasks information is sent to client terminal 10；Second Pending tasks information is included with saving production from damage
All waiting tasks corresponding to product ID.Due to it is same save business from damage and saved from damage based on difference accept processing links corresponding to channel not
Identical, background server 20 is saved from damage corresponding to product IDs after Channel Selection instruction is received based on Channel Selection instruction determination
Save from damage business all processing links and each processing links corresponding to testimonial material to be supplied, be defined as the second Pending tasks letter
Breath.If save from damage when saving business corresponding to product IDs from damage and accepting channel according to Channel Selection instruction saving from damage of determining and handled, bag
Include five processing links of C1/C2/C3/C4/C5, then background server 20 can by five processing links of C1/C2/C3/C4/C5 and
The testimonial material to be supplied provided needed for each processing links is sent to client terminal 10 as the second Pending tasks information.
Client terminal 10, it is additionally operable to receive and shows the second Pending tasks information.Client terminal 10 shows second pending
It is engaged in information, client can be made to understand in time based on saving from damage to accept channel and handle to save from damage corresponding to new channel ID and saved from damage corresponding to product IDs
Testimonial material to be supplied corresponding to all processing links and each processing links of business so that the whole processing stream for saving business from damage
Journey is more transparent, is advantageous to improve the treatment effeciency for saving business from damage.
Further, client terminal 10, it is additionally operable to receive and the first Pending tasks information or the second Pending tasks information phase
Corresponding testimonial material to be supplied, and testimonial material to be supplied is sent to background server 20.Is shown on client terminal 10
Each processing links and testimonial material to be supplied corresponding to one Pending tasks information or the second Pending tasks information so that client to
Client terminal 10 inputs corresponding testimonial material to be supplied.
Background server 20, it is additionally operable to receive testimonial material to be supplied, advice audit is formed based on testimonial material to be supplied,
And advice audit is sent to client terminal 10.Background server 20 is receiving the proof material to be supplied of the upload of client terminal 10
After material, the testimonial material to be supplied for uploading to background server 20 is audited by insurance institution inside processing personnel, if examining
Core audits the advice audit passed through by then controlling background server 20 to be sent to client terminal 10；Do not controlled if examination ＆ verification if
Background server 20 sends the advice audit audited and do not passed through to client terminal 10.
Client terminal 10, it is additionally operable to receive and show advice audit.Client terminal 10 leads in the examination ＆ verification that reception examination ＆ verification passes through
When knowing, client terminal 10 is accepted interface into saving from damage for next processing links, then receive the proof material to be supplied of client's upload
Material, until the whole processing links for saving business from damage have been completed.Client terminal 10 is receiving the advice audit that does not pass through of examination ＆ verification
When, make client terminal 10 be retained in it is original save from damage accept interface, client is uploaded the proof to be supplied of the processing links again
Material.
Receiving system is saved in the channel interconnection that the present embodiment is provided from damage, can make to save institute in the whole processing links accepted from damage
The testimonial material to be supplied that need to be provided can voluntarily be uploaded by client by client terminal 10, realize whole-course automation, at raising
Efficiency is managed, avoiding a large amount of clients from coming to cabinet face personally causes mechanism reception pressure big；And client can by client terminal 10 voluntarily on
The testimonial material to be supplied passed, whole process need not come to cabinet face offer paper personally and save proof paper from damage, and processing procedure is more environmentally friendly, and can save
Save document logistics cost.
In an embodiment, save from damage for existing in receiving system, each processing links for saving business from damage are impermeable
It is bright, and using it is any save from damage accept that channel handles save business from damage, can only be protected in subsequent query progress process by identical
It is complete to accept channel and carry out inquiry understanding so that business that what client can not recognize that it is handled in real time save from damage it is currently processed enter
Degree.What the present embodiment provided the channel interconnection of offer saves receiving system from damage, client can use it is any save from damage accept channel proposition
Progress queries instruct, so as to understand its currently processed progress for saving business from damage handled in real time so that save handling for business from damage
Process is more transparent and progress is easier to understand, and is advantageous to improve client to the service satisfaction for saving business from damage that is provided.
Client terminal 10, it is additionally operable to receive progress queries instruction, and progress queries instruction is sent to background server 20,
Progress queries instruction includes case ID.Because any business of saving from damage includes some processing links, each processing links include material
Upload stage and material examination ＆ verification stage.Wherein, the upload material stage, it is to be supplied needed for any processing links to refer to that client uploads
The stage of testimonial material；The material examination ＆ verification stage is the stage for the testimonial material to be supplied that security mechanism examination ＆ verification uploads.At any place
After managing link upload testimonial material to be supplied, client can send progress queries to background server 20 by client terminal 10 and refer to
Order, to inquire about the current schedules for saving business corresponding to case ID from damage.
Background server 20, be additionally operable to receive progress queries instruction, based on progress queries instruction obtain it is corresponding save from damage into
Information is spent, and progress msg will be saved from damage and be sent to client terminal 10.Background server 20 is after progress queries instruction is received, base
Inquired about in case ID in database and save the progress msg of saving from damage of business from damage accordingly, and be sent to client terminal 10.
Client terminal 10, it is additionally operable to receive and shows and save progress msg from damage, so that client understands corresponding to case ID in real time
That saves business from damage saves progress msg from damage, timely enters next processing links, and upload in time next processing links etc. offer card
Bright data, it is favorably improved the treatment effeciency for saving business from damage.Saving from damage in receiving system for channel interconnection, saves the multiple of business from damage
Processing links handle that progress is transparent so that client checks the progress of handling for saving business from damage at any time, shorten save business from damage handle the phase
Limit, to improve service satisfaction of the client to insurance institution's service provided.
In an embodiment, client is saved from damage by difference to be accepted channel and handles when saving business from damage, due to different visitors
Family reference report differs, and background server 20 is when reception saves application information from damage or first accepts information, if judging its application volume
When spending and first accepting amount more than default amount, amount examination ＆ verification can be sent not by notifying, now client can only pass through other guarantors
Accept channel entirely and receive again and save application information from damage, and resubmit corresponding testimonial material to be supplied so that save processing effect from damage
Rate is slow so that client reduces to the service satisfaction of mechanism.Saving application information from damage also includes the Shen associated with saving product IDs from damage
Please amount, first accept information also include first accept amount.It is to be appreciated that client by it is any save from damage accept channel submit save from damage
Application information first accepts information, save from damage application information include client this to be applied it is associated with saving product IDs from damage
Save the application amount of product from damage, and first accept information and include the associated with saving product IDs from damage of client's earlier application and save from damage
Product first accepts amount.
Background server 20, it is additionally operable to judge to apply for amount or first accepts amount and whether exceed save from damage corresponding to product IDs
Default amount；If exceeding, change amount notice is sent to client terminal 10；If being no more than, amount is sent to client terminal 10
Examination ＆ verification passes through notice.Background server 20 saves application information from damage or first accepts information receiving, operating personnel in insurance institution
In the review process for carrying out testimonial material to be supplied, the reference report of client according to corresponding to Customer ID determines that the client handles
Save the default amount for saving product corresponding to product IDs from damage from damage, and judge to save the application amount in application information from damage or first accept letter
First accept whether amount exceedes default amount in breath；If exceeding, change amount notice is sent to client terminal 10；If do not surpass
Cross, then amount examination ＆ verification is sent by notice to client terminal, to enter next processing links.
Client terminal 10, it is additionally operable to receive and shows change amount notice, and receives the amount alteration command of client's input,
Amount alteration command is sent to background server 20.Wherein, amount alteration command includes new application amount, new to apply for that amount is small
In default amount, to realize that amount is changed.
Background server 20, it is additionally operable to receive amount alteration command, is passed through based on the generation amount examination ＆ verification of amount alteration command
Notice, and amount is audited client terminal 10 is sent to by notice.Because the new application amount in amount alteration command is less than
Default amount, when background server 20 receives amount alteration command, you can send amount examination ＆ verification to client terminal 10 and pass through
Notice.
Client terminal 10, it is additionally operable to receive and shows amount examination ＆ verification by notice, so that whether client to understand it in time complete
Into the processing links, to enter next processing links.
The channel interconnection that the present embodiment is provided is saved from damage in receiving system, and background server 20 judges to save application information from damage
In application amount or first accept in information and first accept whether amount exceedes default amount, and sent when more than default amount
Amount notice is changed, so that client is based on amount alteration command and sends amount alteration command to background server 20, to complete volume
The examination ＆ verification in examination ＆ verification stage is spent, to enter next processing links, to realize risk monitoring and control.It is to be appreciated that in application amount or elder generation
When accepting amount and exceeding default amount, client is set by amount alteration command to complete this and save from damage to save business corresponding to product IDs from damage
Handle, without repeating to propose to save application information from damage again and repeated based on new application amount, be advantageous to raising and save from damage
The treatment effeciency of business, it is favorably improved the service satisfaction of client.
Embodiment 2
Fig. 2 shows the flow chart for saving acceptance method from damage that channel interconnects in the present embodiment.Saving from damage for channel interconnection is accepted
Receiving system is saved in the channel interconnection that method is provided applied to embodiment 1 from damage, and the receiving system of saving from damage of channel interconnection includes
Client terminal 10 and background server 20, between client terminal 10 and background server 20 or by WiFi network, 3G network and
The wireless networks such as 4G networks, or wired network communication are connected.Client terminal 10 include but is not limited to desktop computer, notebook,
The terminal that platform computer, smart mobile phone etc. can be connected with the communication of background server 20.As shown in Fig. 2 channel interconnection is saved from damage
Acceptance method includes：
S11：Client terminal 10, which receives, saves application information from damage, and will save application information from damage and be sent to background server 20, protects
Full application information includes Customer ID and saves product IDs from damage.Wherein, Customer ID is that the client for saving business from damage is handled for unique identification
Mark.It is for the mark for saving product from damage to be handled of unique identification client to save product IDs from damage.Client terminal 10 can receive
Client by difference save from damage accept channel propose save application information from damage, such as in the channel of cabinet face, client terminal 10 can receive guarantor
Application information is saved in the in-house operating personnel's input in danger from damage；In E distributions, it is voluntarily defeated that client terminal 10 can receive client
What is entered saves application information from damage.
S12：Background server 20, which receives, saves application information from damage, and judges whether corresponding with saving application information from damage
First accept information；If in the presence of information is first accepted, the first response message is sent to client terminal 10；If it is not present and first accepts letter
Breath, the second response message is sent to client terminal 10.It is provided with background server 20 and is used to store the database for first accepting information,
First accept information be the client that formerly receives saved from damage by difference accept that channel proposes save application information from damage and complete part
Information after processing links.Received in background server 20 new when saving application information from damage, first judge whether deposited in database
With save the Customer ID in application information from damage and save from damage product IDs it is corresponding first accept information.First accepting information includes client
ID, save product IDs, untreated link and the to be supplied testimonial material associated with untreated link from damage.Save application information and elder generation from damage
Accept information identical or saving from damage of differing can be used to accept channel and proposed to background server 20, save from damage application information and first by
Reason information upload to after background server 20, be stored in the database of background server 20, with realize difference save from damage by
The data sharing of channel is managed, to realize that the acceptance method of saving from damage of channel interconnection provides basis.
Background server 20, in the presence of when first accepting information, the first response message is sent to client terminal 10 in database,
So that client is handled by the untreated link and testimonial material to be supplied first accepted in information；And it is not present in database
When first accepting information, the second response message is sent to client terminal 10, so that client saves business from damage as corresponding to saving product IDs from damage
All processing links handled.
S13：Client terminal 10 receives the first response message, saves from damage into first and accepts interface；And receive channel change and refer to
Order, is sent to background server 20, channel alteration command includes new channel ID and old channel ID by channel alteration command.First protects
Untreated link and the to be supplied testimonial material associated with untreated link for showing and first being accepted in information in interface are accepted entirely,
So that client provides testimonial material to be supplied to complete untreated link, the untreated ring of information is first accepted without handling again again
Processing links before section, avoid reprocessing, to improve the treatment effeciency for saving business from damage.Pass through in the storage of background server 20
It is any save from damage accept that channel handles first accept information, first saves from damage to accept the untreated ring for first accepting information is shown on interface
Section and testimonial material to be supplied, client can use to save from damage with first accepting information identical and accept channel and upload proof material to be supplied
Material, to complete untreated link.Think first to accept saving from damage for information in client and accept the processing procedure trouble or processing effect of channel
When rate is relatively low, it can save from damage to accept first and channel change button is clicked on interface, be saved from damage with change and accept channel, so as to first accept
Untreated link corresponding to information accepts channel and handled using saving from damage corresponding to new channel ID, saves doing for business from damage to improve
Manage efficiency.
S14：Background server 20 receives channel alteration command, and corresponding first pending is obtained based on channel alteration command
Business information, and the first Pending tasks information is sent to client terminal 10；First Pending tasks information is included with first accepting information
Corresponding waiting task.Accept the processing links of channel because difference is saved from damage and differ, background server 20 is receiving canal
After road alteration command, based on the new channel ID in channel alteration command and old channel ID, it is determined that task to be handled, this, which waits to handle, appoints
Business includes first accepting the untreated link of information and the to be supplied testimonial material associated with untreated link.Such as it is based on old channel
Save from damage corresponding to ID and accept the business of saving from damage that channel is handled and include five processing links of A1/A2/A3/A4/A5, and be based on new channel
Save from damage corresponding to ID and accept the business of saving from damage that channel is handled and include tetra- processing links of B1/B2/B3/B4, if first accepting information
This processing links of A3 are handled, in the channel alteration command that background server 20 receives, this processing links is true according to A3
Fixed its accepts which processing links channel belongs to corresponding to saving from damage for new channel ID, so that it is determined that its untreated link and accordingly
Testimonial material to be supplied, it is defined as the first Pending tasks information.In the first Pending tasks information, provided again again without client
The testimonial material provided in information in processed link is first provided.
S15：Client terminal 10 receives and shows the first Pending tasks information.Client terminal 10 shows the first Pending tasks letter
Breath, client can be made to understand the waiting task associated with first accepting information in time, and production is saved from damage based on waiting task completion
Save business from damage corresponding to product ID so that it is whole save business from damage handling process it is more transparent, be advantageous to improve the processing for saving business from damage
Efficiency.
Saving from damage in acceptance method for the channel interconnection that the present embodiment is provided, can make any client defeated by client terminal 10
Enter to save application information from damage, information is first accepted to determine whether background server 20 is stored with.There is a situation where first to accept information
Under, channel alteration command can be inputted and accept channel to change to save from damage, realize that self-service channel, E distributions and cabinet face channel etc. are protected
It is complete to accept channel information interconnection, simplify to save business processing step from damage and improve and save treatment effeciency from damage.The display of client terminal 10 first
Pending tasks information so that client can voluntarily be uploaded based on the first Pending tasks information it is associated with untreated link to be supplied
Testimonial material, self-service completion waiting task, cabinet face is come and gone without multiple, simplifies handling process, improves treatment effeciency.
S21：Client terminal 10 receives the second response message, saves from damage into second and accepts interface；And receive Channel Selection and refer to
Order, Channel Selection instruction is sent to background server 20, Channel Selection instruction includes new channel ID.Second saves from damage and accepts interface
It is provided with and accepts the corresponding some Channel Selection buttons of channel from different saving from damage, client clicks on any channel selection key and is
The Channel Selection instruction comprising new channel ID can be inputted, and Channel Selection instruction is sent to background server 20.
S22：Background server 20 receives Channel Selection instruction, and corresponding second pending is obtained based on Channel Selection instruction
Business information, and the second Pending tasks information is sent to client terminal 10；Second Pending tasks information is included with saving product IDs from damage
Corresponding all waiting tasks.Due to it is same save business from damage and saved from damage based on difference accept the not phase of processing links corresponding to channel
Together, background server 20 saves guarantor corresponding to product IDs from damage after Channel Selection instruction is received based on Channel Selection instruction determination
Testimonial material to be supplied corresponding to all processing links and each processing links of full-service, it is defined as the second Pending tasks letter
Breath.If save from damage when saving business corresponding to product IDs from damage and accepting channel according to Channel Selection instruction saving from damage of determining and handled, bag
Include five processing links of C1/C2/C3/C4/C5, then background server 20 can by five processing links of C1/C2/C3/C4/C5 and
The testimonial material to be supplied provided needed for each processing links is sent to client terminal 10 as the second Pending tasks information.
S23：Client terminal 10 receives and shows the second Pending tasks information.Client terminal 10 shows the second Pending tasks letter
Breath, client can be made to understand in time based on saving from damage to accept channel and handle to save from damage corresponding to new channel ID and save business corresponding to product IDs from damage
All processing links and each processing links corresponding to testimonial material to be supplied so that entirely save the handling process of business from damage more
It is transparent, be advantageous to improve the treatment effeciency for saving business from damage.
Further, the acceptance method of saving from damage of channel interconnection also includes：
S31：Client terminal 10 receives corresponding with the first Pending tasks information or the second Pending tasks information to be supplied
Testimonial material, and testimonial material to be supplied is sent to background server 20.Show that the first Pending tasks are believed on client terminal 10
Each processing links and testimonial material to be supplied corresponding to breath or the second Pending tasks information, so that client is defeated to client terminal 10
Enter corresponding testimonial material to be supplied.
S32：Background server 20 receives testimonial material to be supplied, and advice audit is formed based on testimonial material to be supplied, and
Advice audit is sent to client terminal 10.Background server 20 is receiving the testimonial material to be supplied of the upload of client terminal 10
Afterwards, the testimonial material to be supplied for uploading to background server 20 is audited by insurance institution inside processing personnel, if examination ＆ verification
The advice audit passed through is audited by then controlling background server 20 to be sent to client terminal 10；After examination ＆ verification does not control if
Platform server 20 sends the advice audit audited and do not passed through to client terminal 10.
S33：Client terminal 10 receives and shows advice audit.The advice audit that client terminal 10 passes through in reception examination ＆ verification
When, client terminal 10 is accepted interface into saving from damage for next processing links, then the testimonial material to be supplied of client's upload is received,
Until the whole processing links for saving business from damage have been completed.Client terminal 10 receive examination ＆ verification do not pass through advice audit when,
Make client terminal 10 be retained in it is original save from damage accept interface, client is uploaded the proof material to be supplied of the processing links again
Material.
Acceptance method is saved in the channel interconnection that the present embodiment is provided from damage, can make to save institute in the whole processing links accepted from damage
The testimonial material to be supplied that need to be provided can voluntarily be uploaded by client by client terminal 10, realize whole-course automation, at raising
Efficiency is managed, avoiding a large amount of clients from coming to cabinet face personally causes mechanism reception pressure big；And client can by client terminal 10 voluntarily on
The testimonial material to be supplied passed, whole process need not come to cabinet face offer paper personally and save proof paper from damage, and processing procedure is more environmentally friendly, and can save
Save document logistics cost.
In an embodiment, save from damage for existing in acceptance method, each processing links for saving business from damage are impermeable
It is bright, and using it is any save from damage accept that channel handles save business from damage, can only be protected in subsequent query progress process by identical
It is complete to accept channel and carry out inquiry understanding so that business that what client can not recognize that it is handled in real time save from damage it is currently processed enter
Degree.What the present embodiment provided the channel interconnection of offer saves acceptance method from damage, client can use it is any save from damage accept channel proposition
Progress queries instruct, so as to understand its currently processed progress for saving business from damage handled in real time so that save handling for business from damage
Process is more transparent and progress is easier to understand, and is advantageous to improve client to the service satisfaction for saving business from damage that is provided.Such as Fig. 3
Shown, the acceptance method of saving from damage of channel interconnection also includes：
S41：Client terminal 10 receives progress queries instruction, and progress queries instruction is sent into background server 20, enters
Degree query statement includes case ID.Because any business of saving from damage includes some processing links, each processing links are included on material
Biography stage and material examination ＆ verification stage.Wherein, the upload material stage refers to that client uploads the card to be supplied needed for any processing links
The stage of bright material；The material examination ＆ verification stage is the stage for the testimonial material to be supplied that security mechanism examination ＆ verification uploads.In any processing
After link uploads testimonial material to be supplied, client can send progress queries to background server 20 by client terminal 10 and instruct,
To inquire about the current schedules for saving business corresponding to case ID from damage.
S42：Background server 20 receives progress queries instruction, is obtained based on progress queries instruction and saves progress letter from damage accordingly
Breath, and progress msg will be saved from damage and be sent to client terminal 10.Background server 20 is after progress queries instruction is received, based on case
Save the progress msg of saving from damage of business from damage accordingly in part ID inquiry databases, and be sent to client terminal 10.
S43：Client terminal 10, which is received and shown, saves progress msg from damage, saves from damage so that client understands in real time corresponding to case ID
Business saves progress msg from damage, timely enters next processing links, and upload in time next processing links etc. offer prove money
Material, is favorably improved the treatment effeciency for saving business from damage.Saving from damage in acceptance method for channel interconnection, saves multiple processing of business from damage
Link handles that progress is transparent so that client checks the progress of handling for saving business from damage at any time, shorten save business from damage handle the time limit, with
Improve service satisfaction of the client to insurance institution's service provided.
In an embodiment, client is saved from damage by difference to be accepted channel and handles when saving business from damage, due to different visitors
Family reference report differs, and background server 20 is when reception saves application information from damage or first accepts information, if judging its application volume
When spending and first accepting amount more than default amount, amount examination ＆ verification can be sent not by notifying, now client can only pass through other guarantors
Accept channel entirely and receive again and save application information from damage, and resubmit corresponding testimonial material to be supplied so that save processing effect from damage
Rate is slow so that client reduces to the service satisfaction of mechanism.Saving application information from damage also includes the Shen associated with saving product IDs from damage
Please amount, first accept information also include first accept amount.It is to be appreciated that client by it is any save from damage accept channel submit save from damage
Application information first accepts information, save from damage application information include client this to be applied it is associated with saving product IDs from damage
Save the application amount of product from damage, and first accept information and include the associated with saving product IDs from damage of client's earlier application and save from damage
Product first accepts amount.As shown in figure 4, the acceptance method of saving from damage of channel interconnection also includes：
S51：Background server 20 judge to apply for amount or first accept amount whether exceed save from damage corresponding to product IDs it is pre-
If amount；If exceeding, change amount notice is sent to client terminal 10；If being no more than, send amount to client terminal 10 and examine
Core passes through notice.Background server 20 saves application information from damage or first accepts information receiving, and operating personnel exists in insurance institution
In the review process for carrying out testimonial material to be supplied, the reference report of client according to corresponding to Customer ID determines that the client handles guarantor
Save the default amount of product corresponding to full product IDs from damage, and judge to save the application amount in application information from damage or first accept information
In first accept whether amount exceedes default amount；If exceeding, change amount notice is sent to client terminal 10；If do not surpass
Cross, then amount examination ＆ verification is sent by notice to client terminal, to enter next processing links.
S52：Client terminal 10 receives and shows change amount notice, and receives the amount alteration command of client's input, will
Amount alteration command is sent to background server 20.Wherein, amount alteration command includes new application amount, new to apply for that amount is less than
Default amount, to realize that amount is changed.
S53：Background server 20 receives amount alteration command, is passed through based on the generation amount examination ＆ verification of amount alteration command logical
Know, and amount is audited client terminal 10 is sent to by notice.Because the new application amount in amount alteration command is less than in advance
If amount, when background server 20 receives amount alteration command, you can send amount examination ＆ verification by leading to client terminal 10
Know.
S54：Client terminal 10 receives and shows amount examination ＆ verification by notice, so that client understands whether it completes this in time
Processing links, to enter next processing links.
The channel interconnection that the present embodiment is provided is saved from damage in acceptance method, and background server 20 judges to save application information from damage
In application amount or first accept in information and first accept whether amount exceedes default amount, and sent when more than default amount
Amount notice is changed, so that client is based on amount alteration command and sends amount alteration command to background server 20, to complete volume
The examination ＆ verification in examination ＆ verification stage is spent, to enter next processing links, to realize risk monitoring and control.It is to be appreciated that in application amount or elder generation
When accepting amount and exceeding default amount, client is set by amount alteration command to complete this and save from damage to save business corresponding to product IDs from damage
Handle, without repeating to propose to save application information from damage again and repeated based on new application amount, be advantageous to raising and save from damage
The treatment effeciency of business, it is favorably improved the service satisfaction of client.
The present invention is illustrated by above-mentioned specific embodiment, it will be appreciated by those skilled in the art that, do not departing from
In the case of the scope of the invention, various conversion and equivalent substitute can also be carried out to the present invention.In addition, it is directed to particular condition or tool
Body situation, various modifications can be made to the present invention, without departing from the scope of the present invention.Therefore, the present invention is not limited to disclosed
Specific embodiment, and whole embodiments for falling within the scope of the appended claims should be included.
Claims (10)
1. receiving system is saved in a kind of channel interconnection from damage, it is characterised in that including client terminal and background server；
The client terminal, save application information from damage for receiving, and the application information of saving from damage is sent to the background service
Device, the application information of saving from damage include Customer ID and save product IDs from damage；
The background server, for receive it is described save application information from damage, and judge whether to save application information from damage with described
Corresponding first accepts information；If exist it is described first accept information, to the client terminal send the first response message；
The client terminal, for receiving first response message, save from damage into first and accept interface；And receive channel change
Instruction, the channel alteration command is sent to the background server, the channel alteration command includes new channel ID and old
Channel ID；
The background server, for receiving the channel alteration command, corresponding the is obtained based on the channel alteration command
One Pending tasks information, and the first Pending tasks information is sent to the client terminal；The first Pending tasks letter
Breath includes first accepting the corresponding waiting task of information with described；
The client terminal, for receiving and showing the first Pending tasks information.
2. receiving system is saved in channel interconnection according to claim 1 from damage, it is characterised in that
The background server, be additionally operable in the absence of it is described first accept information when, to the client terminal send second response
Information；
The client terminal, it is additionally operable to receive second response message, saves from damage into second and accept interface；And receive channel choosing
Instruction is selected, Channel Selection instruction is sent to the background server, the Channel Selection instruction includes new channel ID；
The background server, it is additionally operable to receive the Channel Selection instruction, is obtained based on Channel Selection instruction corresponding
Second Pending tasks information, and the second Pending tasks information is sent to the client terminal；Second Pending tasks
Information includes saving the corresponding all waiting tasks of product IDs from damage with described；
The client terminal, it is additionally operable to receive and shows the second Pending tasks information.
3. receiving system is saved in channel interconnection according to claim 2 from damage, it is characterised in that
The client terminal, it is additionally operable to receive progress queries instruction, and progress queries instruction is sent to the backstage and taken
Business device, the progress queries instruction include case ID；
The background server, it is additionally operable to receive the progress queries instruction, is obtained based on progress queries instruction corresponding
Save progress msg from damage, and the progress msg of saving from damage is sent to the client terminal；The client terminal, it is additionally operable to receive simultaneously
Save progress msg described in display from damage.
4. receiving system is saved in channel interconnection according to claim 2 from damage, it is characterised in that
The client terminal, it is corresponding with the first Pending tasks information or the second Pending tasks information to be additionally operable to reception
Testimonial material to be supplied, and the testimonial material to be supplied is sent to the background server；
The background server, it is additionally operable to receive the testimonial material to be supplied, is formed based on the testimonial material to be supplied careful
Core is notified, and the advice audit is sent into the client terminal；
The client terminal, it is additionally operable to receive and shows the advice audit.
5. receiving system is saved in channel interconnection according to claim 2 from damage, it is characterised in that
The application information of saving from damage also includes also wrapping with the application amount that to save product IDs from damage associated, the information that first accepts
Include and first accept amount；
The background server, be additionally operable to judge the application amount or it is described first accept amount and whether exceed described save production from damage
Amount is preset corresponding to product ID；If exceeding, change amount notice is sent to the client terminal；
The client terminal, it is additionally operable to receive and shows the change amount notice, and the amount change for receiving client's input refers to
Order, the background server is sent to by the amount alteration command；
The background server, it is additionally operable to receive the amount alteration command, is examined based on amount alteration command generation amount
The amount is audited by notice and is sent to the client terminal by notice by core；
The client terminal, it is additionally operable to receive and shows that the amount examination ＆ verification passes through notice.
6. acceptance method is saved in a kind of channel interconnection from damage, it is characterised in that including：
Client terminal, which receives, saves application information from damage, and the application information of saving from damage is sent into background server, described to save Shen from damage
Please information include Customer ID and saving product IDs from damage；
The background server saves application information from damage described in receiving, and judges whether and described to save application information from damage corresponding
First accept information；If exist it is described first accept information, to the client terminal send the first response message；
The client terminal receives first response message, saves from damage into first and accepts interface；And channel alteration command is received,
The channel alteration command is sent to the background server, the channel alteration command includes new channel ID and old channel
ID；
The background server receives the channel alteration command, and it is pending to obtain corresponding first based on the channel alteration command
Mission bit stream, and the first Pending tasks information is sent to the client terminal；The first Pending tasks information includes
The corresponding waiting task of information is first accepted with described；
The client terminal receives and shows the first Pending tasks information.
7. acceptance method is saved in channel interconnection according to claim 6 from damage, it is characterised in that
The background server in the absence of it is described first accept information when, to the client terminal send the second response message；
The client terminal receives second response message, saves from damage into second and accepts interface；And Channel Selection instruction is received,
Channel Selection instruction is sent to the background server, the Channel Selection instruction includes new channel ID；
The background server receives the Channel Selection instruction, and it is pending to obtain corresponding second based on Channel Selection instruction
Mission bit stream, and the second Pending tasks information is sent to the client terminal；The second Pending tasks information includes
Save the corresponding all waiting tasks of product IDs from damage with described；
The client terminal receives and shows the second Pending tasks information.
8. acceptance method is saved in channel interconnection according to claim 7 from damage, it is characterised in that
The client terminal receives progress queries instruction, and progress queries instruction is sent into the background server, institute
Stating progress queries instruction includes case ID；
The background server receives the progress queries instruction, is obtained based on progress queries instruction and saves progress from damage accordingly
Information, and the progress msg of saving from damage is sent to the client terminal；
The client terminal, it is additionally operable to receive and shows and described save progress msg from damage.
9. acceptance method is saved in channel interconnection according to claim 7 from damage, it is characterised in that
The client terminal, which receives, corresponding with the first Pending tasks information or the second Pending tasks information to be waited to carry
The background server is sent to for testimonial material, and by the testimonial material to be supplied；
The background server receives the testimonial material to be supplied, and advice audit is formed based on the testimonial material to be supplied,
And the advice audit is sent to the client terminal；
The client terminal receives and shows the advice audit.
10. acceptance method is saved in channel interconnection according to claim 7 from damage, it is characterised in that described to save application information from damage
Also include with the application amount that to save product IDs from damage associated, it is described first to accept information also including first accepting amount；Also include：
The background server judge the application amount or it is described first accept amount and whether exceed described save product IDs pair from damage
The default amount answered；If exceeding, change amount notice is sent to the client terminal；
The client terminal receives and shows the change amount notice, and receives the amount alteration command of client's input, by institute
State amount alteration command and be sent to the background server；
The background server receives the amount alteration command, is passed through based on amount alteration command generation amount examination ＆ verification logical
Know, and the amount is audited the client terminal is sent to by notice；
The client terminal receives and shows that the amount examination ＆ verification passes through notice.
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| CN201710083351.7A CN107784589B (en) | 2017-02-16 | 2017-02-16 | Channel interconnection security acceptance system and method |
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| CN201710083351.7A CN107784589B (en) | 2017-02-16 | 2017-02-16 | Channel interconnection security acceptance system and method |
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| CN113986429A (en) * | 2021-10-27 | 2022-01-28 | 上海倍通医药科技咨询有限公司 | Channel data rapid feedback system based on customer consultation |
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| CN107784589B (en) | 2020-11-03 |
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