CN107783970B - Expert question-answering system and operation method thereof - Google Patents
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Abstract
The invention provides an expert question-answering system which comprises an expert question-answering server and a question-answering client, wherein the expert question-answering server is in communication connection with the question-answering client through the Internet, and comprises an information base, a storage module, a matching module, an expert module, a communication module and a website system; the question-answering client comprises a client, a browser question-answering plug-in and a development tool question-answering plug-in. The expert question-answering system has the advantages that the huge information base is established, the storage module with powerful functions and the matching module are arranged, the questions proposed by the user are specifically analyzed, the corresponding experts are matched, the questions are pushed, accurate matching and timely feedback are achieved, and timeliness and effectiveness of question answering are improved.
Description
Technical Field
The invention relates to the field of computer communication, in particular to an expert question-answering system and an operation method thereof.
Background
With the long-term development of software technology, software systems are increasingly complex, the division of labor in the software industry is extremely detailed, a single software practitioner cannot easily understand all the technologies related to the software systems, and meanwhile, the rapid development of software is very important, so that the current software systems are developed on the basis of existing components and frameworks, and software workers often encounter various problems when using the components and the frameworks, so that the problem of solving the problems becomes an important problem of software development.
One important way to solve the problem at present is to use one logged-on user to ask the problem and let another logged-on user solve the problem through a technical community and a forum platform. However, this approach has a number of problems:
1. the user has to put down work and log in the website through an account, so that the operation is complicated;
2. the method is effective for solving basic problems, and is complex for solving special problems. Problems encountered by the user in the components and the framework can be solved only by other users meeting the same conditions of application environment, time and the like;
3. for users who answer, virtual articles such as honor and experience value are often used as rewards, and the enthusiasm of the users is poor.
Disclosure of Invention
In order to solve the problems that the existing software employees are complicated to operate, difficult to find effective problem answers and poor in enthusiasm of answering users through the help of the problems required by the traditional technical communities and forums, the invention provides a quick and effective scheme: the method comprises the steps that a question-answering system is established, a user can ask questions without logging in a website, the system is accurately matched according to the user questions and timely pushed to developers of software components and frameworks and related technical staff (experts), and after answering the questions, the expert identities and product promotion information are displayed at the answers to encourage the responders.
Specifically, the invention provides an expert question-answering system, which comprises an expert question-answering server and a question-answering client, wherein the expert question-answering server is in communication connection with the question-answering client through the Internet,
the expert question-answering server comprises an information base, a storage module, a matching module, an expert module, a communication module and a website system;
the question-answering client comprises a client, a browser question-answering plug-in and a development tool question-answering plug-in.
Preferably, the information base comprises a user information base, a content information base and a classification information base;
the storage module is used for managing storage operation of an information base, and the storage operation comprises information storage of users and experts, storage of problem contents and storage of related information of problem classification;
the matching module acquires matching elements of the questions through retrieval operation of the content information base and the classification information base, and acquires corresponding expert information through the user information base so as to match and acquire an expert list which answers questions preferentially;
the expert module is used for managing expert information for solving the questions;
the communication module is used for pushing the questions to relevant experts and pushing answers back to the questioner;
the website system is used for providing a website for a user to log in and being capable of viewing information.
Preferably, the user information base includes a general user information base, a technology provider information base and an expert information base, the general user information base is used for storing information of general users, the technology provider information base is used for storing information of technology developers, and the expert information base is used for storing information of experts.
Preferably, the content information base includes a question information base and an answer information base, the question information base is used for storing question information provided by a user, and the answer information base is used for storing answer information provided by the user.
Preferably, the classification information base comprises a product information base, a field information base and a hot word information base, the product information base is used for storing information of components, frames and software providers, the field information base is used for storing field information which is recognized by the industry and has technology or responsibility with a definite boundary, and the hot word information base is used for storing keywords of the problem.
Preferably, the matching module finds three elements matched with the corresponding experts according to the content of the classification information base, firstly matches with the product information base, finds the component, the frame and the software information used by the user, then finds the related field of the problem according to the field information base, and finally matches the label provided by the user and the noun frequently appearing in the problem according to the hot word information base to find the corresponding keyword.
Preferably, the question and answer client comprises a user client and an expert client.
Preferably, the method for operating the expert question-answering system includes the following steps:
s1, the user sends out a question through a website or a user client, the question comprises a title, a description, a relevant label and parameters of the question, and the user client sends out a question request and attaches a user identifier and client information of a questioner;
s2, after the question answering server receives a question request of a user, a storage module stores the question in a content information base, a matching module obtains relevant information of a product used by the question, a domain and a keyword and matches the relevant information, the content in the expert information base is called, an expert list suitable for answering the question is screened and ranked according to the matching degree, N (N ═ 1) experts before ranking are obtained, and the communication module pushes the question to an expert client;
s3, receiving the questions acquired by the expert client, making answers and uploading the answers to a question-answer server by the expert, wherein the answer content comprises answer information, relevant parameters and question marks;
s4, the question-answering server stores the received answers in a content information base, and the communication module pushes the answers to the user client of the questioner according to the user identification of the questioner and simultaneously displays the identity information of the answer expert;
s5, the questioner determines the answer of the question by adopting the answer, and after the question is adopted, the expert module can improve the experience value of the expert;
s6, the question answering server obtains expert lists in corresponding fields according to the fields asked by the users, sorts the expert lists according to experience values, and pushes corresponding expert information and corresponding product information to the user client of the questioner.
Preferably, the user can obtain the identity information of the answering experts through the question and answer client, and the user client simultaneously pushes the technical product information of the corresponding experts to promote the products of the experts.
The advantages of the invention are as follows:
the expert question-answering system makes specific analysis on the questions proposed by the user by establishing a huge information base, and meanwhile, is provided with a storage module with strong functions and a matching module, matches the corresponding experts and pushes the questions, so that accurate matching and timely feedback are realized, and the timeliness and effectiveness of question answering are improved; meanwhile, various technologies are adopted, the diversity of the client side is realized, especially browser plug-ins and development tool plug-ins, the user login step is omitted, the working efficiency is improved, meanwhile, a website system is arranged, the traditional web access mode is provided, and the universality is improved; the question is pushed, meanwhile, the information of the answering expert and the related product recommendation are displayed, substantial reward measures are provided for the answering expert, and meanwhile, the user can conveniently obtain high-quality product services.
Drawings
FIG. 1 is a block diagram schematically illustrating the structure of the present invention;
FIG. 2 is a diagram illustrating an example of questioning according to an embodiment;
fig. 3 is a diagram of an example of a reply to the embodiment.
Detailed Description
The structure and operation of the present invention will be further explained with reference to the following embodiments and accompanying drawings:
specifically, the invention provides an expert question-answering system and a construction method thereof, which comprises an expert question-answering server and a question-answering client, wherein the expert question-answering server is in communication connection with the question-answering client through the Internet,
the expert question-answering server comprises an information base, a storage module, a matching module, an expert module, a communication module and a website system;
the question-answering client comprises an independent client, a browser question-answering plug-in and a development tool question-answering plug-in.
Preferably, the information base comprises a user information base, a content information base and a classification information base;
the storage module is used for managing storage operation of an information base, and the storage operation comprises information storage of users and experts, storage of problem contents and storage of related information of problem classification;
the matching module acquires matching elements of the questions through retrieval operation of the content information base and the classification information base, and acquires corresponding expert information through the user information base so as to match and acquire an expert list which answers questions preferentially;
the expert module is used for managing expert information for solving the questions;
the communication module is used for pushing the questions to relevant experts and pushing answers back to the questioner;
the website system provides a website for users to log in and view information, realizes a traditional community question and answer system, and synchronizes information with the whole question and answer system.
Preferably, the user information base includes a general user information base, a technology provider information base and an expert information base, the general user information base is used for storing information of general users, the technology provider information base is used for storing information of technology developers, and the expert information base is used for storing databases of related fields and product experts.
Preferably, the content information base includes a question information base and an answer information base, the question information base is used for storing question information provided by a user, and the answer information base is used for storing answer information provided by the user.
Preferably, the classification information base comprises a product information base, a field information base and a hot word information base, the product information base is used for storing information of all technical providers such as components, frames and software, the field information base is used for storing field information which is recognized by the industry and has definite boundaries of technologies or responsibilities, and the hot word information base is used for storing keywords of problems.
The matching module finds three elements matched with the corresponding experts according to the contents of the classified information base, firstly matches with the product information base to find the component and frame information used by the user, then finds the related field of the problem according to the field information base, and finally finds the corresponding keyword according to the hot word information base, the label provided by the user and the noun frequently appearing in the problem.
Preferably, the independent client is a client running on the operating system, the user proposes a question through the independent client, the expert solves the question through the independent client, the answer state of the question is displayed in time, and the user is prompted to check the question answer and prompt the expert to answer the relevant push question.
Preferably, the browser question-answer plug-in is used for a user to directly use a WEB browser to call a plug-in program, so that the functions of question asking, question answering and pushing are realized, and the user login step is omitted.
Preferably, the development tool question-answer plug-in is used for a user to write software by using the development tool, can realize on-line question and answer without switching the software, and can more accurately position the field of questions by combining the development tool.
The registration mode of the question-answering system is as follows:
a common user makes a registration request, and after receiving the request, the question answering server stores user information into a user information base;
technical experts or teams are invited to register, or the technical experts or teams apply for registration and verify identities, the registration information comprises the identity information of the experts, the affiliated fields, the used product information and the like, and the storage module stores the relevant information to an expert information base.
Preferably, the present invention further provides a method for operating a question-answering system, comprising: as shown in figures 2 and 3 of the drawings,
s1, the user sends out a question through a website, an independent client, a browser question-answer plug-in and a development tool question-answer plug-in, wherein the question comprises a title, a description, a related label, parameters and the like of the question, and the question-answer client sends out a question request and is accompanied with a user identification and client information of a questioner;
s2, after the question answering server receives a question request of a user, a storage module stores the question in a content information base, a matching module obtains relevant information such as a product, a field and a keyword used by the question and matches the relevant information, the content in the expert information base is called, an expert list suitable for answering the question is screened and ranked according to the matching degree, N (N ═ 1) experts before ranking are obtained, and the communication module pushes the question to a client of the expert;
s3, the expert receives the questions acquired by the question-answering client, answers the questions, makes answers and uploads the answers to the question-answering server, the answer content comprises answer information, relevant parameters and question marks, and the question-answering client sends the answers to the question-answering server and attaches user marks of respondents and the like;
s4, the question-answering server stores the received answers in a content information base, and the communication module pushes the answers to the question-answering client of the questioner according to the user identification of the questioner and displays the identity information of an answering specialist;
s5, the questioner determines the answer of the question by adopting the answer, and after the question is adopted, the expert module can improve the experience value of the expert;
and S6, the questioning and answering client side obtains expert lists in corresponding fields according to the fields asked by the users, sorts the expert lists according to experience values, and pushes corresponding expert information and corresponding product information to the questioning and answering client side of the questioner.
Preferably, the user can obtain the identity information of the answering expert through the question and answer client, and the question and answer client simultaneously pushes the technical product information of the corresponding expert to popularize the products of the expert.
The advantages of the invention are as follows:
the expert question-answering system makes specific analysis on the questions proposed by the user by establishing a huge information base, and meanwhile, is provided with a storage module with strong functions and a matching module, matches the corresponding experts and pushes the questions, so that accurate matching and timely feedback are realized, and the timeliness and effectiveness of question answering are improved; meanwhile, various technologies are adopted, the diversity of the client side is realized, especially browser plug-ins and development tool plug-ins, the user login step is omitted, the working efficiency is improved, meanwhile, a website system is arranged, the traditional web access mode is provided, and the universality is improved; the question is pushed, meanwhile, the information of the answering expert and the related product recommendation are displayed, substantial reward measures are provided for the answering expert, and meanwhile, the user can conveniently obtain high-quality product services.
Finally, it should be noted that: the above-mentioned embodiments are only used for illustrating the technical solution of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (5)
1. An expert question-answering system, characterized by: the expert question-answering system comprises an expert question-answering server and a question-answering client, wherein the expert question-answering server is in communication connection with the question-answering client through the Internet, and the expert question-answering server comprises an information base, a storage module, a matching module, an expert module, a communication module and a website system; the question-answering client comprises a client, a browser question-answering plug-in and a development tool question-answering plug-in;
the information base comprises a user information base, a content information base and a classification information base; the storage module is used for managing storage operation of an information base, and the storage operation comprises information storage of users and experts, storage of problem contents and storage of related information of problem classification; the matching module acquires matching elements of the questions through retrieval operation of the content information base and the classification information base, and acquires corresponding expert information through the user information base so as to match and acquire an expert list which answers questions preferentially; the expert module is used for managing expert information for solving the questions; the communication module is used for pushing the questions to relevant experts and pushing answers back to the questioner; the website system is used for providing a website for a user to log in and being capable of viewing information;
the user information base comprises a common user information base, a technology provider information base and an expert information base, wherein the common user information base is used for storing information of common users, the technology provider information base is used for storing information of technology developers, and the expert information base is used for storing information of experts;
the content information base comprises a question information base and an answer information base, the question information base is used for storing question information provided by a user, and the answer information base is used for storing answer information provided by the user;
the classified information base comprises a product information base, a field information base and a hot word information base, the product information base is used for storing information of components, frames and software providers, the field information base is used for storing field information which is recognized by the industry and has technology or responsibility with definite boundaries, and the hot word information base is used for storing keywords of problems.
2. The expert question-answering system according to claim 1, wherein: the matching module finds three elements matched with the corresponding experts according to the contents of the classified information base, firstly matches with the product information base, finds the component, the framework and the software information used by the user, then finds the related field of the problem according to the field information base, and finally finds the corresponding keyword according to the hot word information base, the label provided by the user and the noun frequently appearing in the problem.
3. The expert question-answering system according to claim 2, wherein: the question-answering client comprises a user client and an expert client.
4. The method of any one of claims 1 to 3 for the question-answering operation of the expert question-answering system, wherein:
s1, the user sends out a question through a website or a user client, the question comprises a title, a description, a relevant label and parameters of the question, and the user client sends out a question request and attaches a user identifier and client information of a questioner;
s2, after the question answering server receives a question request of a user, a storage module stores the question in a content information base, a matching module obtains relevant information of a product used by the question, a domain and a keyword and matches the relevant information, the content in the expert information base is called, an expert list suitable for answering the question is screened and ranked according to the matching degree, N (N ═ 1) experts before ranking are obtained, and the communication module pushes the question to an expert client;
s3, receiving the questions acquired by the expert client, making answers and uploading the answers to a question-answer server by the expert, wherein the answer content comprises answer information, relevant parameters and question marks;
s4, the question-answering server stores the received answers in a content information base, and the communication module pushes the answers to the user client of the questioner according to the user identification of the questioner and simultaneously displays the identity information of the answer expert;
s5, the questioner determines the answer of the question by adopting the answer, and after the question is adopted, the expert module can improve the experience value of the expert;
s6, the question answering server obtains expert lists in corresponding fields according to the fields asked by the users, sorts the expert lists according to experience values, and pushes corresponding expert information and corresponding product information to the user client of the questioner.
5. The operating method according to claim 4, characterized in that: the user can obtain the identity information of the answering experts through the question and answer client, and the user client simultaneously pushes the technical product information of the corresponding experts to popularize the products of the experts.
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| CN109271499A (en) * | 2018-09-18 | 2019-01-25 | 广州神马移动信息科技有限公司 | Recommended method, device and the terminal device of answer user in a kind of knowledge question |
| CN109766422A (en) * | 2018-12-29 | 2019-05-17 | 上海智臻智能网络科技股份有限公司 | Information processing method, apparatus and system, storage medium, terminal |
| CN109672611A (en) * | 2019-02-24 | 2019-04-23 | 雷震 | A kind of Proposal information Exchange platform and method based on mobile terminal |
| CN110188174B (en) * | 2019-04-19 | 2021-10-29 | 浙江工业大学 | Professional field FAQ intelligent question and answer method based on professional vocabulary mining |
| CN111223031A (en) * | 2019-06-17 | 2020-06-02 | 苏州信度投资管理有限公司 | Selection decision reference software system |
| CN110287385A (en) * | 2019-06-18 | 2019-09-27 | 素朴网联(珠海)科技有限公司 | A kind of corpus data acquisition method, system and storage medium |
| CN110413748A (en) * | 2019-07-03 | 2019-11-05 | 北京智齿博创科技有限公司 | Based on big data robot service knowledge base entry recommender system |
| CN110717105A (en) * | 2019-10-12 | 2020-01-21 | 浙江大学 | Personalized active pushing method for scientific and technological resources |
| CN111276020A (en) * | 2020-03-23 | 2020-06-12 | 广东工业大学 | Question-answer interaction system and method for online education platform |
| CN111666394A (en) * | 2020-04-30 | 2020-09-15 | 北京捷通华声科技股份有限公司 | Text processing method and device |
| CN111538826B (en) * | 2020-07-13 | 2021-01-29 | 智者四海（北京）技术有限公司 | Routing invitation method and device based on problems |
| CN111861826A (en) * | 2020-08-05 | 2020-10-30 | 北京育宝科技有限公司 | Learning auxiliary method, device and system based on network environment |
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