CN107655515B - On-site defect eliminating method for non-communication fault between acquisition terminal and main station - Google Patents
On-site defect eliminating method for non-communication fault between acquisition terminal and main station Download PDFInfo
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Abstract
A field defect eliminating method for a collection terminal without communication fault with a main station relates to a field defect eliminating method. At present, operation and maintenance teams in various cities have different, independent and single defect eliminating methods for acquisition, operation and maintenance faults, the acquisition, operation and maintenance efficiency is low, and the field operation and maintenance workload is large. The invention comprises the following steps: checking the information; carrying out various related checks on the equipment according to the optimized sequence; correspondingly eliminating the defect through the detected fault reason; verifying the deletion result; manually confirming the fault; and recording each feedback result of the processing process. According to the technical scheme, the system flow of the current acquisition, operation and maintenance defect elimination process is combined, the convenient, optimized and efficient systematic professional defect elimination method is used for carrying out on-site defect elimination according to the fault reasons of no communication between various acquisition terminals and a main station, the acquisition, operation and maintenance efficiency is improved, the on-site operation and maintenance workload is reduced, the specialization of acquisition, operation and maintenance teams is improved, the communication rate of the power utilization information acquisition system is further guaranteed, and the work development of national power grid marketing is supported.
Description
Technical Field
The invention relates to a field defect eliminating method, in particular to a field defect eliminating method for an acquisition terminal and a main station without communication faults.
Background
The current operation and maintenance work lacks systematicness, continuity, foresight and specialized operation and maintenance teams, and along with the continuous development of the operation and maintenance work, the condition for realizing systematic professional acquisition, operation and maintenance through experience summary and technical means is met.
The acquisition terminal and the master station do not have communication, and the operation terminal and the master station do not have GPRS/CDMA/SMS communication for a long time, so that the acquisition terminal and the master station are used as common acquisition, operation and maintenance faults and various defect eliminating methods caused by various fault reasons. Because the number of the Zhejiang province acquisition terminals exceeds 300 thousands, and manufacturers, batches, specifications, models, accessories and the like are different, operation and maintenance teams in various cities have different, independent and single defect eliminating methods for the faults, the acquisition, operation and maintenance efficiency is low, and the field operation and maintenance workload is large.
Disclosure of Invention
The technical problem to be solved and the technical task to be solved by the invention are to perfect and improve the prior technical scheme and provide a field defect eliminating method for the acquisition terminal and the master station without communication faults so as to achieve the purposes of improving the acquisition operation and maintenance efficiency and reducing the field operation and maintenance workload. Therefore, the invention adopts the following technical scheme.
A field defect eliminating method for a collection terminal without communication fault with a main station comprises the following steps:
1) and (3) information checking: collecting whether the operation and maintenance personnel check the field information to be consistent with the system information, wherein checking the house number, the terminal asset number and the electric energy meter asset number is included;
2) carrying out various related checks of the equipment according to an optimization sequence, wherein the related checks comprise visual check, a checking and processing communication module, a checking and processing SIM card, a communication signal and a checking and processing communication parameter, determining the fault reason, and the optimization sequence carries out related algorithm analysis and arrangement according to the historical fault record and the fault logic priority sequence of related check items;
3) correspondingly eliminating the defect through the detected fault reason;
4) and (3) verifying the deletion result: requesting the main station to communicate with the terminal aiming at the fault which can be directly processed and completed on site, if the communication is successful, considering the completion of the defect elimination, and if the communication is failed, switching to the next inspection flow again;
5) and (3) manually confirming the fault: after all the projects are checked, when the specific fault cannot be determined, the terminal is regarded as a fault, and the problem is solved or the terminal is replaced for processing;
6) recording each feedback result of the processing process: the feedback result comprises difficult problem processing, public network signal problem processing, processing result verification, file correction, terminal subprocess replacement and ammeter replacement.
As a further improvement and supplement to the above technical solutions, the present invention also includes the following additional technical features.
When the information is checked in the step 1), when no terminal exists on the spot, checking and analyzing the loss reason of the spot terminal, and recording; determining a treatment plan, the treatment plan comprising: replacing a terminal and processing difficult problems; when the terminal is lost due to the disassembly, migration and disassembly violation, the problem is treated according to the difficulty; when the field asset information is inconsistent with the system, checking and recording the specific information inconsistent with the system on the field, and determining a processing scheme, wherein the processing scheme comprises terminal replacement and difficult problem processing.
Further, in step 2), the visual inspection comprises terminal power supply inspection, indicator light and screen display inspection and terminal fault confirmation inspection;
when the terminal power supply is checked, a terminal screen and an indicator light are observed, the terminal voltage is measured if necessary, and whether the terminal power supply is normal or not is determined; when the system voltage is abnormal, feeding back the abnormal system voltage to the system and solving a problem flow; when the power supply is recoverable, the power supply is reconnected or transmitted, the power supply of the terminal is recovered, the power supply of the terminal is reconnected or transmitted, the power supply of the terminal is recovered, and the master station is requested to communicate with the terminal when the visual inspection is normal; when the power supply can not be recovered, determining whether the phenomenon is real or not so as to determine whether the problem is handled;
when the indication lamp and the screen display are checked, checking whether the indication lamp of the terminal body, the communication module and the screen display of the terminal meet the type specification requirements; when the indicator light and the screen display are checked to be abnormal for the first time, the terminal is restarted and then whether the abnormality is eliminated or not is observed again; when the abnormal condition is eliminated after the terminal is restarted, the master station is requested to communicate with the terminal, and if the communication is successful, the fault elimination information after the system is restarted is fed back; when the body indicator lamp or the screen is abnormal after the terminal is restarted, the terminal is processed according to the terminal fault and needs to be replaced; when the remote communication module indicator lamp is abnormal after the terminal is restarted, checking the SIM card and a communication signal or checking the communication module; when the prompt of the terminal screen is abnormal, further checking according to the prompt content of the screen;
when the terminal fault is confirmed and checked, checking whether the terminal has obvious fault; when the terminal has obvious faults of burning and damage, a scene photo is taken to reflect the scene fault condition, and the terminal is replaced according to the processing of the terminal fault.
Further, in step 2), checking a terminal parameter, and checking whether a terminal clock is correct; comparing whether the communication parameters in the terminal are consistent with the communication parameters of the terminal in the system; when the terminal clock is wrong, resetting the terminal time, and continuing debugging after the hardware restarts the terminal; when the terminal communication parameters are set incorrectly, the parameters are reset, the hardware resets and restarts the terminal, and the master station is requested to communicate with the terminal; the communication parameters include: f8 main channel address, standby channel address, terminal logic address, APN, terminal on-line mode, communication parameter includes heartbeat interval parameter or does not include heartbeat interval parameter, when there is no heartbeat interval parameter, the heart circuit interval parameter is set in 5-15 minutes range.
Further, when the SIM card and the communication signal are checked in the step 2), the steps comprise checking the antenna, installing the SIM card and detecting the SIM card;
the antenna and the SIM card are arranged for checking whether the connection between the antenna and the terminal body is reliable, whether the antenna is arranged at a proper position and whether the antenna is obviously damaged or not, and checking whether the SIM card is loosened or not and is too thick; when the connection between the antenna and the terminal body is unreliable and the installation position of the antenna is unreasonable, the antenna is reinstalled, and after the signal indication returns to normal, the master station is requested to communicate with the terminal; when the SIM card is abnormally installed, the SIM card is reinstalled, and after the signal indication is recovered to be normal, the master station is requested to communicate with the terminal;
when the SIM card is detected, the special equipment is used for detecting whether the SIM card and the field communication signal are normal or not; when the SIM card is detected to be a SIM card fault, distinguishing reasons, when the SIM card is damaged, owing and a package error cause the SIM fault, replacing the SIM card, and requesting the master station to communicate with the terminal after the terminal is restarted; when package problems occur in batches due to SIM cards, the problem of batch abnormal public network signal switching is processed; when the SIM card is replaced, recording the newly-installed SIM card number and the failure reason, and submitting a replacement record to an acquisition system after debugging is finished; when the SIM card is detected to be weak in field communication signals, when the operator causes that the field communication signals are weak or not, the problem can not be solved by changing the antenna installation position and utilizing a gain antenna method, and the problem is processed according to public network signals.
Further, in step 2), when the communication module is checked, whether the communication module is normal is checked by methods of re-plugging the communication module, replacing the communication module and monitoring the communication module;
the re-plugging communication module is used for processing the problem of poor contact or crash of the communication module, when the indication lamp displays normal, the master station and the terminal are requested to communicate, and when the indication lamp displays abnormal, the communication module is replaced or the SIM card is detected;
and after the communication module is replaced, requesting the master station to communicate with the terminal, finishing fault processing if the communication is normal, and checking other items if the communication fails.
Further, in step 2), selecting visual inspection, investigation communication parameters, investigation communication module, investigation SIM card and communication signal, and optimizing the sequence by algorithm analysis, the method includes:
calculating the occurrence history probability of visual inspection, investigation communication parameters, investigation SIM card and communication signals and investigation communication module in each month according to the historical operation and maintenance information;
determining logic sequence weighting factors of visual inspection, investigation communication parameters, investigation SIM cards, communication signals and investigation communication modules according to the daily operation and maintenance logic habits of historical operation and maintenance information, wherein the logic sequence weighting factors are respectively represented by K1, K2, K3 and K4;
the specific method comprises the following steps:
a) the probability coefficient L of the visual inspection is the following formula:
L＝C3L3+C6L6+C12L12+C∞L∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k1 is a logic sequence weighting factor of visual inspection, and K1 is recommended to select 2;
in the formula (2), LmRespectively selecting a set of probabilities of 3 months, 6 months, 12 months and all historical visual inspection in the system, CmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
b) The probability coefficient M of the survey communication parameter is the following formula:
M＝C3M3+C6M6+C12M12+C∞M∞， (2)
wherein, the formula (1) is used for visually checking, checking and processing communication parameters, checking and processing SIM card and communication informationThe number and the checking communication module are respectively Wi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k2 is a logic sequence weighting factor of the investigation communication parameters, and K2 is recommended to select 1;
in the formula (2), MmRespectively selecting a set of probabilities of communication parameters of 3 months, 6 months, 12 months and all historical queries in the system, CmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
c) The probability coefficient N of the SIM card and the communication signal is checked and treated as the following formula:
N＝C3N3+C6N6+C12N12+C∞N∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k3 is a logic sequence weighting factor of the SIM card and the communication signals, and K3 is recommended to select 0.8;
in the formula (2), NmRespectively selecting a set of probabilities of the SIM card and the communication signal, C, of which m is 3, m is 6, m is 12, and m is infinity to represent 3 months, 6 months and 12 months and all historical visits in the systemmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
d) The probability coefficient O of the investigation communication module is the following formula:
O＝C3O3+C6O6+C12O12+C∞O∞, (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k4 is a logic sequence weighting factor of the investigation communication module, and K4 is recommended to select 1;
in the formula (2), OmRespectively selecting a set of probabilities of the communication modules with the m being 3, the m being 6, the m being 12, the m being infinity representing 3 months, 6 months, 12 months and all historical visits in the system, and CmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞Selecting 1.5;
e) according to the L, M, N, O results obtained in the above steps 1, 2, 3 and 4, the largest one is selected as the first order, the second order, the third order and the fourth order.
Further, in step 4), after the operation and maintenance personnel process one or more anomalies, the operation and maintenance personnel request the master station to communicate with the terminal, if the communication is successful, the processing records and the fault reasons need to be searched, the system is fed back, and the debugging is finished; if the communication fails, the debugging is continued.
Has the advantages that: according to the technical scheme, the system flow of the current acquisition, operation and maintenance defect elimination process is combined, the convenient, optimized and efficient systematic professional defect elimination method is used for carrying out on-site defect elimination according to the fault reasons of no communication between various acquisition terminals and a main station, the acquisition, operation and maintenance efficiency is improved, the on-site operation and maintenance workload is reduced, the specialization of acquisition, operation and maintenance teams is improved, the communication rate of the power utilization information acquisition system is further guaranteed, and the work development of national power grid marketing is supported.
Drawings
FIG. 1 is a flow chart of the present invention.
Detailed Description
The technical scheme of the invention is further explained in detail by combining the drawings in the specification.
As shown in fig. 1, the present invention comprises the steps of:
1) and (3) information checking: collecting whether the operation and maintenance personnel check the field information to be consistent with the system information, wherein checking the house number, the terminal asset number and the electric energy meter asset number is included;
2) carrying out various related checks of the equipment according to an optimization sequence, wherein the related checks comprise visual check, a checking and processing communication module, a checking and processing SIM card, a communication signal and a checking and processing communication parameter, determining the fault reason, and the optimization sequence carries out related algorithm analysis and arrangement according to the historical fault record and the fault logic priority sequence of related check items;
3) correspondingly eliminating the defect through the detected fault reason;
4) and (3) verifying the deletion result: requesting the main station to communicate with the terminal aiming at the fault which can be directly processed and completed on site, if the communication is successful, considering the completion of the defect elimination, and if the communication is failed, switching to the next inspection flow again;
5) and (3) manually confirming the fault: after all the projects are checked, when the specific fault cannot be determined, the terminal is regarded as a fault, and the problem is solved or the terminal is replaced for processing;
6) recording each feedback result of the processing process: the feedback result comprises difficult problem processing, public network signal problem processing, processing result verification, file correction, terminal subprocess replacement and ammeter replacement.
The main steps of the professional systematic defect elimination method adopted for the non-communication fault of the acquisition terminal and the main station are shown in the table I:
In order to improve the convenience of operation, the method specifically comprises the following steps:
when the information is checked in the step 1), when no terminal exists on the spot, checking and analyzing the loss reason of the spot terminal, and recording; determining a treatment plan, the treatment plan comprising: replacing a terminal and processing difficult problems; when the terminal is lost due to the disassembly, migration and disassembly violation, the problem is treated according to the difficulty; when the field asset information is inconsistent with the system, checking and recording the specific information inconsistent with the system on the field, and determining a processing scheme, wherein the processing scheme comprises terminal replacement and difficult problem processing.
In step 2), the visual inspection comprises terminal power supply inspection, indicator light and screen display inspection and terminal fault confirmation inspection;
when the terminal power supply is checked, a terminal screen and an indicator light are observed, the terminal voltage is measured if necessary, and whether the terminal power supply is normal or not is determined; when the system voltage is abnormal, feeding back the abnormal system voltage to the system and solving a problem flow; when the power supply is recoverable, the power supply is reconnected or transmitted, the power supply of the terminal is recovered, the power supply of the terminal is reconnected or transmitted, the power supply of the terminal is recovered, and the master station is requested to communicate with the terminal when the visual inspection is normal; when the power supply can not be recovered, determining whether the phenomenon is real or not so as to determine whether the problem is handled;
when the indication lamp and the screen display are checked, checking whether the indication lamp of the terminal body, the communication module and the screen display of the terminal meet the type specification requirements; when the indicator light and the screen display are checked to be abnormal for the first time, the terminal is restarted and then whether the abnormality is eliminated or not is observed again; when the abnormal condition is eliminated after the terminal is restarted, the master station is requested to communicate with the terminal, and if the communication is successful, the fault elimination information after the system is restarted is fed back; when the body indicator lamp or the screen is abnormal after the terminal is restarted, the terminal is processed according to the terminal fault and needs to be replaced; when the remote communication module indicator lamp is abnormal after the terminal is restarted, checking the SIM card and a communication signal or checking the communication module; when the prompt of the terminal screen is abnormal, further checking according to the prompt content of the screen;
when the terminal fault is confirmed and checked, checking whether the terminal has obvious fault; when the terminal has obvious faults of burning and damage, a scene photo is taken to reflect the scene fault condition, and the terminal is replaced according to the processing of the terminal fault.
In step 2), checking the terminal parameters, and checking whether the terminal clock is correct; comparing whether the communication parameters in the terminal are consistent with the communication parameters of the terminal in the system; when the terminal clock is wrong, resetting the terminal time, and continuing debugging after the hardware restarts the terminal; when the terminal communication parameters are set incorrectly, the parameters are reset, the hardware resets and restarts the terminal, and the master station is requested to communicate with the terminal; the communication parameters include: f8 main channel address, standby channel address, terminal logic address, APN, terminal on-line mode, communication parameter includes heartbeat interval parameter or does not include heartbeat interval parameter, when there is no heartbeat interval parameter, the heart circuit interval parameter is set in 5-15 minutes range.
When the SIM card and the communication signal are checked in the step 2), the antenna and the SIM card are checked, and the SIM card is installed and detected;
the antenna and the SIM card are arranged for checking whether the connection between the antenna and the terminal body is reliable, whether the antenna is arranged at a proper position and whether the antenna is obviously damaged or not, and checking whether the SIM card is loosened or not and is too thick; when the connection between the antenna and the terminal body is unreliable and the installation position of the antenna is unreasonable, the antenna is reinstalled, and after the signal indication returns to normal, the master station is requested to communicate with the terminal; when the SIM card is abnormally installed, the SIM card is reinstalled, and after the signal indication is recovered to be normal, the master station is requested to communicate with the terminal;
when the SIM card is detected, the special equipment is used for detecting whether the SIM card and the field communication signal are normal or not; when the SIM card is detected to be a SIM card fault, distinguishing reasons, when the SIM card is damaged, owing and a package error cause the SIM fault, replacing the SIM card, and requesting the master station to communicate with the terminal after the terminal is restarted; when package problems occur in batches due to SIM cards, the problem of batch abnormal public network signal switching is processed; when the SIM card is replaced, recording the newly-installed SIM card number and the failure reason, and submitting a replacement record to an acquisition system after debugging is finished; when the SIM card is detected to be weak in field communication signals, when the operator causes that the field communication signals are weak or not, the problem can not be solved by changing the antenna installation position and utilizing a gain antenna method, and the problem is processed according to public network signals.
In step 2), when the communication module is checked, whether the communication module is normal is checked through methods of re-plugging the communication module, replacing the communication module and monitoring the communication module;
the re-plugging communication module is used for processing the problem of poor contact or crash of the communication module, when the indication lamp displays normal, the master station and the terminal are requested to communicate, and when the indication lamp displays abnormal, the communication module is replaced or the SIM card is detected;
and after the communication module is replaced, requesting the master station to communicate with the terminal, finishing fault processing if the communication is normal, and checking other items if the communication fails.
And 2) selecting visual inspection, investigating and treating communication parameters, investigating and treating communication modules, investigating and treating SIM cards and communication signals, and optimizing the sequence through algorithm analysis. Comprises that
1) Calculating the occurrence history probability of visual inspection, investigation communication parameters, investigation SIM card and communication signals and investigation communication module in each month according to the historical operation and maintenance information;
2) determining logic sequence weighting factors of visual inspection, investigation communication parameters, investigation SIM cards, communication signals and investigation communication modules according to the daily operation and maintenance logic habits of historical operation and maintenance information, wherein the logic sequence weighting factors are respectively represented by K1, K2, K3 and K4;
3) the specific method comprises the following steps:
the probability coefficient L of the visual inspection of the transmitter is as follows:
L＝C3L3+C6L6+C12L12+C∞L∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k1 is a logic sequence weighting factor of visual inspection, and K1 is recommended to select 2;
in the formula (2), LmRespectively selecting a set of probabilities of 3 months, 6 months, 12 months and all historical visual inspection in the system, CmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
The probability coefficient M of the capsule-wall transaction investigation communication parameter is the following equation:
M＝C3M3+C6M6+C12M12+C∞M∞，
(2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k2 is a logic sequence weighting factor of the investigation communication parameters, and K2 is recommended to select 1;
in the formula (2), MmRespectively selecting a set of probabilities of communication parameters of 3 months, 6 months, 12 months and all historical queries in the system, CmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
⒊ the probability coefficient N of the SIM card and the communication signal is the following formula:
N＝C3N3+C6N6+C12N12+C∞N∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k3 is a logic sequence weighting factor of the SIM card and the communication signals, and K3 is recommended to select 0.8;
in the formula (2), NmRespectively selecting a set of probabilities of the SIM card and the communication signal, C, of which m is 3, m is 6, m is 12, and m is infinity to represent 3 months, 6 months and 12 months and all historical visits in the systemmFor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
4 the probability coefficient 0 of the communication module at the survey is the following formula:
O＝C3O3+C6O6+C12O12+C∞O∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k4 is a logic sequence weighting factor of the investigation communication module, and K4 is recommended to select 1;
in the formula (2), OmRespectively selecting m-3, m-6, m-12, m-infinity representing 3 months, 6 months, 12 months and the set of all the probabilities of the historical consultation communication modules in the system,Cmfor failure old and new constants, suggest C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
⒌ according to the L, M, N, O results obtained in 1, 2, 3 and 4, the largest one is selected as the first order, the second order, the third order and the fourth order.
In step 4), after the operation and maintenance personnel process one or more anomalies, the operation and maintenance personnel request the master station to communicate with the terminal, if the communication is successful, the operation and maintenance personnel need to search and process records and fault reasons, feed back a system, and finish debugging; if the communication fails, the debugging is continued.
The above field defect elimination method for the non-communication fault between the acquisition terminal and the master station shown in fig. 1 is a specific embodiment of the present invention, already embodies the substantial features and the improvements of the present invention, and can make equivalent modifications in the aspects of shape, structure, etc. according to the practical use requirements, and is within the protection scope of the present scheme.
Claims (6)
1. A field defect eliminating method for a collection terminal without communication fault with a main station is characterized by comprising the following steps:
1) and (3) information checking: collecting whether the operation and maintenance personnel check the field information to be consistent with the system information, wherein checking the house number, the terminal asset number and the electric energy meter asset number is included;
2) carrying out various related checks of the equipment according to an optimization sequence, wherein the related checks comprise visual check, a checking and processing communication module, a checking and processing SIM card, a communication signal and a checking and processing communication parameter, determining the fault reason, and the optimization sequence carries out related algorithm analysis and arrangement according to the historical fault record and the fault logic priority sequence of related check items;
3) correspondingly eliminating the defect through the detected fault reason;
4) and (3) verifying the deletion result: requesting the main station to communicate with the terminal aiming at the fault which can be directly processed and completed on site, if the communication is successful, considering the completion of the defect elimination, and if the communication is failed, switching to the next inspection flow again;
5) and (3) manually confirming the fault: after all the projects are checked, when the specific fault cannot be determined, the terminal is regarded as a fault, and the problem is solved or the terminal is replaced for processing;
6) recording each feedback result of the processing process: the feedback result comprises difficult problem processing, public network signal problem processing, processing result verification, file correction, terminal sub-process replacement and ammeter replacement;
when the information is checked in the step 1), when no terminal exists on the spot, checking and analyzing the loss reason of the spot terminal, and recording; determining a treatment plan, the treatment plan comprising: replacing a terminal and processing difficult problems; when the terminal is lost due to the disassembly, migration and disassembly violation, the problem is treated according to the difficulty; when the field asset information is inconsistent with the system, checking and recording the specific information inconsistent with the system on the field, and determining a processing scheme, wherein the processing scheme comprises terminal replacement and difficult problem processing;
in step 2), the visual inspection comprises terminal power supply inspection, indicator light and screen display inspection and terminal fault confirmation inspection;
when the terminal power supply is checked, a terminal screen and an indicator light are observed, the terminal voltage is measured if necessary, and whether the terminal power supply is normal or not is determined; when the system voltage is abnormal, the system voltage is fed back to the system, and a difficult problem process is initiated; when the power supply is recoverable, the power supply is reconnected or transmitted, the power supply of the terminal is recovered, the power supply of the terminal is reconnected or transmitted, the power supply of the terminal is recovered, and the master station is requested to communicate with the terminal when the visual inspection is normal; when the power supply can not be recovered, determining whether the phenomenon is real or not so as to determine whether the problem is handled;
when the indication lamp and the screen display are checked, checking whether the indication lamp of the terminal body and the communication module and the screen display of the terminal meet the form specification requirements; when the indicator light and the screen display are checked to be abnormal for the first time, the terminal is restarted and then whether the abnormality is eliminated or not is observed again; when the abnormal condition is eliminated after the terminal is restarted, the master station is requested to communicate with the terminal, and if the communication is successful, the fault elimination information after the system is restarted is fed back; when the body indicator lamp or the screen is abnormal after the terminal is restarted, the terminal is processed according to the terminal fault and needs to be replaced; when the remote communication module indicator lamp is abnormal after the terminal is restarted, checking the SIM card and a communication signal or checking the communication module; when the prompt of the terminal screen is abnormal, further checking according to the prompt content of the screen;
when the terminal fault is confirmed and checked, checking whether the terminal has obvious fault; when the terminal has obvious faults of burning and damage, a scene photo is taken to reflect the scene fault condition, and the terminal is replaced according to the processing of the terminal fault.
2. The on-site defect elimination method of the collection terminal and the master station without communication fault of the collection terminal according to claim 1, characterized in that: in step 2), checking the terminal parameters, and checking whether the terminal clock is correct; comparing whether the communication parameters in the terminal are consistent with the communication parameters of the terminal in the system; when the terminal clock is wrong, resetting the terminal time, and continuing debugging after the hardware restarts the terminal; when the terminal communication parameters are set incorrectly, the parameters are reset, the hardware resets and restarts the terminal, and the master station is requested to communicate with the terminal; the communication parameters include: f8 main channel address, standby channel address, terminal logic address, APN, terminal on-line mode, communication parameter includes heartbeat interval parameter or does not include heartbeat interval parameter, when there is no heartbeat interval parameter, heartbeat interval parameter is set in 5-15 minutes range.
3. The on-site defect elimination method of the collection terminal and the master station without communication fault of the collection terminal according to claim 2, characterized in that: when the SIM card and the communication signal are checked in the step 2), the antenna and the SIM card are checked, and the SIM card is installed and detected;
the antenna and the SIM card are arranged for checking whether the connection between the antenna and the terminal body is reliable, whether the antenna is arranged at a proper position and whether the antenna is obviously damaged or not, and checking whether the SIM card is loosened or not and is too thick; when the connection between the antenna and the terminal body is unreliable and the installation position of the antenna is unreasonable, the antenna is reinstalled, and after the signal indication returns to normal, the master station is requested to communicate with the terminal; when the SIM card is abnormally installed, the SIM card is reinstalled, and after the signal indication is recovered to be normal, the master station is requested to communicate with the terminal;
when the SIM card is detected, the special equipment is used for detecting whether the SIM card and the field communication signal are normal or not; when the SIM card is detected to be a SIM card fault, distinguishing reasons, when the SIM card is damaged, owing and a package error cause the SIM fault, replacing the SIM card, and requesting the master station to communicate with the terminal after the terminal is restarted; when package problems occur in batches due to SIM cards, the problem of batch abnormal public network signal switching is processed; when the SIM card is replaced, recording the newly-installed SIM card number and the failure reason, and submitting a replacement record to an acquisition system after debugging is finished; when the SIM card is detected to be weak in field communication signals, when the operator causes that the field communication signals are weak or not, the problem can not be solved by changing the antenna installation position and utilizing a gain antenna method, and the problem is processed according to public network signals.
4. The on-site defect elimination method of the collection terminal and the master station without communication fault of the collection terminal, according to claim 3, is characterized in that: in step 2), when the communication module is checked, whether the communication module is normal is checked through methods of re-plugging the communication module, replacing the communication module and monitoring the communication module;
the re-plugging communication module is used for processing the problem of poor contact or crash of the communication module, requesting the master station to communicate with the terminal when the indicator lamp displays normal, and replacing the communication module or detecting the SIM card when the indicator lamp displays abnormal;
and after the communication module is replaced, requesting the master station to communicate with the terminal, finishing fault processing if the communication is normal, and checking other items if the communication fails.
5. The on-site defect elimination method of the collection terminal without communication fault with the master station as claimed in claim 4, characterized in that: in step 2), selecting visual inspection, investigating and treating communication parameters, investigating and treating communication module, investigating and treating SIM card and communication signal, and optimizing the sequence by algorithm analysis, including:
calculating the occurrence history probability of visual inspection, investigation communication parameters, investigation SIM card and communication signals and investigation communication module in each month according to the historical operation and maintenance information;
determining logic sequence weighting factors of visual inspection, investigation communication parameters, investigation SIM cards, communication signals and investigation communication modules according to the daily operation and maintenance logic habits of historical operation and maintenance information, wherein the logic sequence weighting factors are respectively represented by K1, K2, K3 and K4;
the specific method comprises the following steps:
a) the probability coefficient L of the visual inspection is the following formula:
L＝C3L3+C6L6+C12L12+C∞L∞， (2)
in the formula (1), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication module respectivelyi、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k1 is a logic sequence weighting factor of visual inspection, and K1 selects 2;
in the formula (2), LmRespectively selecting a set of probabilities of 3 months, 6 months, 12 months and all historical visual inspection in the system, CmAs new and old constants of failure, C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞Selecting 1.5;
b) the probability coefficient M of the survey communication parameter is the following formula:
M＝C3M3+C6M6+C12M12+C∞M∞， (4)
wherein, in formula (3), W is used for visual inspection, investigation and treatment of communication parameters, investigation and treatment of SIM card and communication signal, investigation and treatment of communication modulei、Xi、Yi、ZiHistorical occurrence summary expressed as previous i monthsThe rate i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k2 is a logic sequence weighting factor of the investigation communication parameters, and K2 selects 1;
in the formula (4), MmRespectively selecting a set of probabilities of communication parameters of 3 months, 6 months, 12 months and all historical queries in the system, CmAs new and old constants of failure, C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
c) The probability coefficient N of the SIM card and the communication signal is checked and treated as the following formula:
N＝C3N3+C6N6+C12N12+C∞N∞， (6)
in formula (5), W is used for visual inspection, investigation of communication parameters, investigation of SIM card and communication signal, investigation of communication modulei、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k3 is the logical sequence weighting factor of the SIM card and the communication signal, K3 selects 0.8;
in the formula (6), NmRespectively selecting a set of probabilities of the SIM card and the communication signal, C, of which m is 3, m is 6, m is 12, and m is infinity to represent 3 months, 6 months and 12 months and all historical visits in the systemmAs new and old constants of failure, C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞1.5 was chosen.
d) The probability coefficient O of the investigation communication module is the following formula:
O＝C3O3+C6O6+C12O12+C∞O∞, (8)
in formula (7), W is used for visual inspection, investigation of communication parameters, investigation of SIM card and communication signal, investigation of communication modulei、Xi、Yi、ZiThe historical occurrence probability of the previous i months is expressed, and i ═ infinity represents that all historical data in the operation and maintenance system are collected;
k4 is a logic sequence weighting factor of the investigation communication module, and K4 selects 1;
in the formula (8), OmRespectively selecting a set of probabilities of the communication modules with the m being 3, the m being 6, the m being 12, the m being infinity representing 3 months, 6 months, 12 months and all historical visits in the system, and CmAs new and old constants of failure, C3Selection of 2, C6Selecting 1.5, C12Selection of 1, C∞Selecting 1.5;
e) according to the L, M, N, O results obtained from the above steps, the largest one is selected as the first order, the second order, the third order, and the fourth order.
6. The on-site defect elimination method of the collection terminal and the master station without communication fault of claim 5, characterized in that: in step 4), after the operation and maintenance personnel process one or more anomalies, the operation and maintenance personnel request the master station to communicate with the terminal, if the communication is successful, the operation and maintenance personnel need to search and process records and fault reasons, feed back a system, and finish debugging; if the communication fails, the debugging is continued.
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