CN107609567A

CN107609567A - Shopping Guide's behavioural information processing method, apparatus and system

Info

Publication number: CN107609567A
Application number: CN201610548082.2A
Authority: CN
Inventors: 李晨翱
Original assignee: Individual
Current assignee: Individual
Priority date: 2016-07-12
Filing date: 2016-07-12
Publication date: 2018-01-19

Abstract

The present invention provides a kind of Shopping Guide's behavioural information processing method, apparatus and system.Shopping Guide's behavioural information processing method provided by the invention, apparatus and system, when the behavioural information to Shopping Guide is handled, have considered audio/video information and at least one status information.Shopping Guide's behavioural information processing method provided by the invention, apparatus and system, it can not only be used for handling the behavioural information of Shopping Guide, reach the purpose that the behavior to Shopping Guide exercises supervision, additionally it is possible to which, based on result, the behavior to Shopping Guide is managed.In addition, Shopping Guide's behavioural information processing method provided by the invention, apparatus and system, when the behavior to Shopping Guide is handled, audio/video information and at least one status information are considered, result is relatively reliable, can accurately more reflect shopping guide's behavior and the state of mind of Shopping Guide of Shopping Guide.

Description

Method, device and system for processing behavior information of shopping guide

Technical Field

The invention relates to a behavior information processing technology, in particular to a method, a device and a system for processing behavior information of a shopping guide.

Background

The shopping guide work is an important link for completing the whole sales work and is a process for realizing the exchange of commodities and currencies. And the shopper is a key figure to accomplish this process. The shopping guide behavior of the shopping guide will directly affect the judgment and evaluation of the customer on the goods. Therefore, it is very necessary to manage and supervise the behavior of the shopping guide.

At present, in the working process of a shopping guide, in order to ensure that the shopping guide behavior of the shopping guide meets a certain standard, special personnel is needed to manage and supervise the shopping guide behavior of the shopping guide, the labor is consumed, and the waste of the personnel is caused to a certain extent.

Disclosure of Invention

The invention provides a method, a device and a system for processing behavior information of a shopping guide, which aim to solve the problem that in the prior art, when special personnel are adopted to supervise and manage the behavior of the shopping guide, the labor is consumed.

The invention provides a method for processing behavior information of a shopper, which comprises the following steps:

collecting audio and video information of a shopping guide, wherein the audio and video information comprises recording information and/or video information, and the audio and video information carries first time information;

detecting at least one type of state information of a shopping guide, wherein the state information comprises physiological index information reflecting the physiological condition of the shopping guide and/or motion information reflecting the motion state of the shopping guide, and the state information carries second time information;

and matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold value.

Further, in a possible implementation manner of the present invention, the method for processing the behavior information of the shopper further includes: and performing time synchronization on the first time information and the second time information.

Further, the time synchronizing the first time information and the second time information includes:

time-synchronizing the second time information with the first time information based on the first time information; or,

time-synchronizing the first time information with the second time information based on the second time information; or,

and time synchronization is performed between the first time information and the second time information and the time information in the analysis device by taking the time information in the analysis device as a reference.

Further, in a possible implementation manner of the present invention, the matching, according to the first time information and the second time information, the audio/video information and the at least one state information in the same time period with a preset standard behavior, and before outputting indication information that a behavior of a shopper meets a behavior standard when a matching degree is greater than a preset threshold, the method further includes:

and according to the first time information carried by the audio and video information and the second time information carried by the at least one type of state information, correlating the audio and video information with the at least one type of state information to obtain the audio and video information and the at least one type of state information in the same time period.

A second aspect of the invention provides a portable device. The present invention provides a portable device including: the system comprises an audio and video information acquisition device, a state information detector and a storage processor; wherein:

the audio and video information collector is used for collecting audio and video information of a shopping guide, wherein the audio and video information comprises recording information and/or video information, and the audio and video information carries first time information;

the state information detector is used for detecting at least one type of state information of the shopping guide, the state information comprises physiological index information reflecting the physiological condition of the shopping guide and/or motion information reflecting the motion state of the shopping guide, and the state information carries second time information;

the storage processor is used for matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold.

Further, in one implementation of the present invention, the portable device, the storage processor, and,

storing the audio and video information and the at least one state information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

The third aspect of the present invention also provides a portable device, including: the system comprises an audio and video information acquisition device, a state information detector and a transmission module; wherein:

the transmission module is used for transmitting the audio and video information and the at least one state information to an analysis device, so that the analysis device matches the audio and video information and the at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and when the matching degree is greater than a preset threshold value, the transmission module outputs indication information that the behavior of the shopping guide conforms to a behavior standard.

Further, in a possible implementation manner of the present invention, the portable device further includes: a memory;

the memory is used for storing the audio and video information and the at least one state information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

The fourth aspect of the invention also provides a system for processing the behavior information of the shopping guide. The invention provides a system for processing behavior information of a shopping guide, which comprises: a portable device and an analysis apparatus; the portable device includes: the system comprises an audio and video information acquisition device, a state information detector and a transmission module; the above-mentioned analytical equipment, includes: receiving module and processing module, wherein:

the transmission module is configured to transmit the audio/video information and the at least one type of status information to the analysis device;

the receiving module is configured to receive the audio/video information and the at least one status information;

the processing module is used for matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold.

Further, in a possible implementation manner of the present invention, the shopper behavior information processing system further includes: a memory for storing the audio-video information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

Further, in a possible implementation manner of the present invention, the processing module is further configured to associate the audio/video information with the at least one state information according to first time information carried by the audio/video information and second time information carried by the at least one state information, so as to obtain the audio/video information and the at least one state information in the same time period.

The method, the device and the system for processing the behavior information of the shopping guide, provided by the invention, can be used for processing the behavior information of the shopping guide to achieve the purpose of monitoring the behavior of the shopping guide, and can also be used for managing the behavior of the shopping guide based on the processing result. In addition, according to the method, the device and the system for processing the behavior information of the shopping guide, provided by the invention, the audio and video information and at least one state information of the shopping guide are comprehensively considered when the behavior information of the shopping guide is processed, the processing result is more reliable, and the shopping guide behavior of the shopping guide and the mental state of the shopping guide can be more accurately reflected.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.

FIG. 1 is a flowchart illustrating a first embodiment of a method for processing behavior information of a shopper according to the present invention;

FIG. 2 is a flowchart illustrating a second embodiment of the method for processing behavior information of a shopper according to the present invention;

FIG. 3 is a schematic structural diagram of a portable device according to a first embodiment of the present invention;

FIG. 4 is a schematic structural diagram of a second embodiment of a portable device according to the present invention;

FIG. 5 is a schematic structural diagram of a first embodiment of an analyzing apparatus according to the present invention;

FIG. 6 is a schematic structural diagram of a first embodiment of a shopper behavior information processing system according to the present invention;

fig. 7 is a schematic structural diagram of a second embodiment of the shopper behavior information processing system according to the present invention.

Description of reference numerals:

100: an audio and video collector;

200: a state information detector:

300: a storage processor;

400: a transmission module;

500: a memory;

800: a receiving module;

900: a processing module;

a: a portable device;

b: an analysis device.

Detailed Description

The shopping guide work is an important link for completing the whole sales work and is a process for realizing the exchange of commodities and currencies. The shopper is a key figure to accomplish this process. The shopping guide behavior of the shopping guide will directly affect the judgment and evaluation of the customer on the goods. Specifically, in the shopping guide work, the specific behavior of the shopping guide refers to a behavior that the shopping guide introduces a product to a customer in a certain introduction and guides the customer to purchase the corresponding product. The behavior information of the shopping guide refers to audio and video information and state information of the shopping guide, which can represent the specific behavior of the shopping guide. It should be noted that, when the shopping guide introduces a product to a customer in a certain introduction, different product merchants may require the shopping guide to introduce the corresponding product in different postures.

At present, in the working process of a shopping guide, in order to ensure that the shopping guide behavior of the shopping guide meets the requirements of various product merchants, special personnel are needed to manage and supervise the shopping guide behavior of the shopping guide, the labor is consumed, and the personnel waste is caused to a certain extent.

The method, the device and the system for processing the behavior information of the shopping guide can be used for monitoring and analyzing the behavior of the shopping guide, and further managing the behavior of the shopping guide based on the analysis result. The problem of consume the manpower among the prior art when adopting special personnel to supervise, manage the action of shopping guide person is solved.

Example one

Fig. 1 is a flowchart of a first embodiment of a method for processing behavior information of a shopper according to the present invention. As shown in fig. 1, the method for processing behavior information of a shopper provided in this embodiment includes the following steps:

s101, collecting audio and video information of a shopping guide, wherein the audio and video information comprises recording information and/or video information, and the audio and video information carries first time information;

specifically, the executing body of the step is a portable device, the portable device comprises an audio and video information collector, the audio and video information collector can be adopted to collect the audio and video information of the shopping guide, and the audio and video information collector can be a recording device and/or a video recording device. The recording equipment is used for collecting recording information, and the video recording equipment is used for collecting video recording information. For example: the recording information of the shopping guide can be collected by adopting similar recording equipment such as a recorder, a recording pen and the like, or the recording information of the shopping guide can be collected by adopting similar recording equipment such as a video recorder, a camera and the like. For example, the following are: the shopping guide can wear the portable device on the head, and correspondingly, the portable device is provided with an extension rod on which an audio and video information collector is arranged.

It should be noted that: the audio and video information carries first time information, and the first time information can be acquired by a clock arranged in the audio and video information acquisition device or a clock arranged outside the audio and video information acquisition device and arranged on the portable equipment.

More specifically, the first time information carried by the audiovisual information is denoted by T1. It should be noted that: t1 is merely a label and does not indicate a specific time. For example: t1 may represent a time, such as 10:15, or a time period, such as 14:00 to 14: 20. Accordingly, the recording information is expressed as: recording information: t1; the recording information is expressed as: recording information: t1. For example: when one piece of recorded information of the shopping guide is acquired from 2016, month 5, and day 3, 9:00 to 2016, month 5, and day 3, 9:20, the recorded information is expressed as: recording information: 5/month and 3/2016 (9: 00) -5/month and 3/2016 (9: 20).

S102, detecting at least one state information of a shopping guide, wherein the state information comprises physiological index information reflecting the physiological condition of the shopping guide and/or motion information reflecting the motion state of the shopping guide, and the state information carries second time information;

specifically, the physiological index information may include body temperature information, pulse information, heart rate information, blood pressure information, and the like. For example: the body temperature information of the shopping guide at a certain moment is detected to be 36.2 ℃, and the movement information reflects the movement state of the shopping guide. For example: detecting that the movement state of the shopping guide within a certain time period is a static state; or detecting that the movement state of the shopping guide in another time period is the walking state, etc.

More specifically, the step is performed by a portable device including a state information detector, which may be a sensor having different functions, and may be used to detect at least one type of state information of the shopper. For example: may be a motion sensor for detecting the motion information of the shopping guide; or a blood pressure sensor or the like that can be used to detect the blood pressure information of the shopper. Of course, the state information detector may be some apparatus for testing physiological index information. For example: a sphygmomanometer, etc.

It should be noted that: the state information carries second time information, and the second time information can be acquired by a clock arranged in the state information detector or a clock arranged outside the state information detector and arranged on the portable equipment.

More specifically, the second time information is represented by T2, and likewise, T2 is only a flag, which does not represent a specific time. Accordingly, the corresponding physiological index information is expressed as: physiological index information: t2. For example: when the blood pressure information of the shopping guide in 2016, 5, 4, 9:15 is detected to be 130/102mmHg, the blood pressure information is expressed as: blood pressure information: 130/102 mmHg: 2016, 5 months, 3 days, 9: 15. For another example: when the movement state of the shopping guide in 2016, 5/month and 3/day 9:18 to 2016, 5/month and 3/day 9:30 is detected as an ambulatory state, the movement state is expressed as follows: and (3) motion state: the walking state: 5/month and 3/2016 (9: 00) -5/month and 3/2016 (9: 30).

And S103, matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold.

Specifically, the main body of the step may be a portable device, and at this time, the portable device includes a storage processor, and the storage processor is configured to match, according to the first time information and the second time information, the audio/video information and at least one state information in the same time period with a preset standard behavior, and output, when the matching degree is greater than a preset threshold, indication information that the behavior of the shopper meets the behavior standard. In addition, the main body of execution of this step may also be an analysis device independent of the portable device, in which case the portable device comprises a transmission module, the transmission module is used for transmitting the audio and video information and the at least one state information to the analysis equipment, so that the analysis equipment matches the audio and video information and at least one state information in the same time period with the preset standard behavior according to the first time information and the second time information, when the matching degree is larger than a preset threshold value, outputting indication information that the behavior of the shopping guide meets the behavior standard, the analysis equipment matches the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and when the matching degree is greater than a preset threshold value, outputting indication information that the behavior of the shopping guide meets the behavior standard.

It should be noted that "matching" refers to a process of comparing the audio/video information and at least one of the status information with the standard set for the audio/video information and the standard set for the status information in the preset standard behavior. And the matching degree represents the degree of deviation of the audio-video information and the state information from the preset standard behavior.

The implementation of this step is described in detail below. For example: in step S101, a piece of audio/video information is acquired: recording information: 5/3/9: 00 in 2016-5/3/9: 20 in 2016; in step S102, two pieces of bar status information are detected, one is: and (3) motion state: the walking state: 5/month 3/2016-9/00/5/month 3/30/2016, and the other is blood pressure information: 130/102 mmHg: 2016, 5 months, 4 days, 9: 15. In this step, the behavior of the shopper is analyzed according to these three pieces of behavior information. For example: in the embodiment, according to the time information carried by the three pieces of information, the audio and video and the state information in the time period of 2016, 5, 3, 9: 00-2016, 5, 3, 9:30 are matched with the preset standard behaviors. Namely, audio and video information (recording information: 2016 year 5, month 3, day 9: 00-2016 year 5, month 3, day 9:20) and state information (motion state: ambulatory state: 2016 year 5, month 3, day 9: 00-2016 year 5, month 3, day 9:30) are matched with the preset standard behaviors.

It should be noted that: the preset standard behaviors comprise standards set for audio and video information and standards set for state information, and represent behaviors which a shopping guide should make in the same time period. Specifically, the preset standard behavior is set according to the specific product condition of the product and the service requirement of the product location, and is not specifically limited herein. For example: one preset standard behavior may be: the product is introduced in a static state, wherein when introducing the product, a keyword (which may be a product name, such as a product plus a treasure) needs to be spoken n times (e.g., 5 times) within a specified time (e.g., 1 minute). For another example: one preset standard behavior may be: in the ambulatory state, the product is introduced according to a standard introductory phrase. For another example: one standard behavior may be: "introduce the product in a pleasant mood". It should be noted that: at this time, "pleasant mood" is characterized by one or more physiological index information reflecting the physiological condition of the shopper. For example: when the physiological index information of the shopping guide is defined to take a certain value range, the mood of the shopping guide is happy.

Specifically, the preset threshold is also set according to the product condition of the product and the service requirement of the product location, and is not specifically limited herein. For example: may be 100%, 70%, 90%, etc.

It should be noted that: the matching degree is obtained by comprehensively considering the audio and video information matching degree and the state information matching degree, wherein the audio and video information matching degree represents the deviation degree of the audio and video information and the standard set for the audio and video information in the preset standard behavior; the state information matching degree indicates a degree of deviation of the state information from a standard set for the state information in a preset standard behavior. Accordingly, the matching degree (matching degree of audio/video information and weight of audio/video information) and the state information (matching degree of state information and weight of state information) are obtained.

It should be noted that: the weight of the audio-video information and the weight of the status information are determined according to the product condition of the product. For example: for a product, when a shopping guide introduces the product, the product introduction attaches importance to introduction words, the shopping guide is required to introduce the product according to set standard words strictly, and for the state information of the shopping guide, the requirement is not high, at this time, the weight of the audio/video information can be set to be greater than that of the state information. For another product, when introducing the product, it may be more important that the shopping guide must introduce the product in an ambulatory state, and for the introduction, no strict regulation is made, and at this time, the weight of the state information may be set to be greater than the weight of the audio/video information. Of course, in the audio/video information, the weight of the recorded sound information is the same as that of the recorded video information, and in the status information, the weight of each status information may be the same or different, and these are determined according to the specific situation of the product, and are not specifically limited here. In the present embodiment, the weights of the various types of status information are set, and the weights of the audio-video information and the status information are also set.

It should be noted that: the preset standard behavior is generally defined by the motion information and the blood pressure information, for example: the motion information is usually set to be in an ambulatory state, the blood pressure information is in a certain value range, when the matching degree of the state information is calculated, when the detected state information is consistent with the standard set for the state information in the preset standard behavior, the matching degree of the state information at this time is defined to be 100%, and when the detected state information is inconsistent with the standard set for the state information in the preset standard behavior, the matching degree of the state information at this time is defined to be 1% (not 0%) for the convenience of subsequent calculation.

In addition, when the matching degree of the audio and video information is calculated, the collected audio and video information is compared with a standard set for the audio and video information in a preset behavior standard, and when the collected audio and video information is completely consistent with the set standard, for example: in the preset standard behavior, it is specified that the product must be introduced by the shopping guide according to a section of standard introduction, the acquired audio and video information shows that the product is introduced by the shopping guide completely according to the standard introduction, and at the moment, the matching degree of the audio and video information is 100%. Correspondingly, when the collected audio and video information is not completely consistent with the set standard, the matching degree of the audio and video information can be set to be 1%, and the matching degree can also be calculated according to the deviation degree between the collected audio and video information and the set standard. For example: in this case, a calculation method is provided in which the matching degree of the audio/video information is 100% (the number of matched words/the total number of words of the standard introduction). For another example: when the standard set for the audio and video information in the preset standard behavior is "introduce the keyword n times in the specified time", at this time, when the acquired audio and video information is completely consistent with the set standard, the matching degree of the audio and video information is 100%, and when the audio and video information has a deviation from the set standard, the matching degree of the corresponding audio and video information can be specified to be 1% according to the positioning of the product, or the matching degree of the corresponding audio and video information is calculated according to the degree of the deviation, for example: one calculation method is as follows: the matching degree of the audio and video information is (the number of times of introducing keywords in the collected audio and video information/the number of times of introducing keywords in the set standard) × 100%.

The implementation of this step is described in detail below using specific examples.

For example: in this example, the preset standard behavior may be: in the ambulatory state, the product is introduced according to a standard introductory phrase, with the predetermined threshold being 90%. In this example, the weight of the audio/video information and the weight of the status information are both specified to be 50%. At this time, audio and video information (recording information: 2016 year 5, month 3, day 9: 00-2016 year 5, month 3, day 9:20) and status information (motion status: ambulatory status: 2016 year 5, month 3, day 9: 00-2016 year 5, month 3, day 9:30) are matched with the preset standard behavior. When the audio information is matched with the standard introduction, the recording information is matched with the standard (in the example, the walking state) set by the state information in the preset standard behaviors, and after the matching, the matching degree of the audio and video information is found to be 90% (when a purchaser introduces a product according to the standard introduction, the standard introduction is misread), and the matching degree of the state information is 100%. Therefore, in this example, the matching degree (90% × 90%) (100% × 100%) is 81%, and since 81% is smaller than 90%, the indication information indicating that the behavior information of the shopper matches the behavior standard is not output, and accordingly, the indication information indicating that the behavior information of the shopper does not match the behavior standard is output.

For another example: in one possible implementation manner of this embodiment, in step S101, a piece of audio/video information of the shopping guide is collected: recording information: in 2016, 5/month, 17/day 10:04 to 2016, 5/month, 17/day 10:19, three pieces of status information of the shopping guide are detected in step S102, and are respectively: blood pressure information: 128/96 mmHg: 2016, 5 months, 17 days, 10: 10; pulse information: 90/min 2016, 5, month, 17, day, 10:10, exercise information: the walking state: 17/5/2016 (12: 04) to 12/19/5/2016 (12: 19). In step S103, according to the time information carried by the four pieces of information, audio/video information (video information: 2016 (5/17/10: 04) - (5/17/10: 19/2016)) and status information (blood pressure information: 128/96 mmHg: 2016 (5/17/10: 10/2016 (5/17/10: 10/2016)) in the same time period (5/17/10: 2016) are matched with a preset behavior standard. At this time, the preset behavior standard may be "introduce the product with pleasant mood in a walking state, and when introducing the product, recite the keyword 5-8 times in one minute". The corresponding preset threshold value is 90%, wherein the pleasant mood is characterized by blood pressure information and pulse information, and the mood of the shopping guide is regulated to be pleasant when the high pressure in the blood pressure information is 120mmHg 130mmHg, the low pressure is 90mmHg 100mmHg, and the pulse information is 80 times/minute 90 times/minute. Through matching, the detected blood pressure information and pulse information of the shopping guide are found to be in a preset standard, the matching degree of the state information of the shopping guide is 100%, through comparing the audio and video with a specified standard, the fact that in the audio and video information, the shopping guide recites the keywords for 6 times in one minute and is in the preset standard is found, therefore, the matching degree of the audio and video information is also 100%, at the moment, the matching degree is 100% and is larger than a preset threshold value (90%), and indication information that the behavior of the shopping guide meets the behavior standard is output.

The method for processing the behavior information of the shopper provided by this embodiment includes acquiring audio and video information of the shopper and detecting at least one type of state information of the shopper, matching the audio and video information and the at least one type of state information in the same time period with a preset standard behavior according to first time information carried by the audio and video information and second time information carried by the at least one type of state information, and outputting indication information that the behavior of the shopper meets a behavior standard when the matching degree is greater than a preset threshold. The method for processing the behavior information of the shopping guide provided by the embodiment can be used for processing the behavior information of the shopping guide to achieve the purpose of supervising the behavior of the shopping guide, and can also manage the behavior of the shopping guide based on the processing result. In addition, the method for processing the behavior information of the shopper provided by the embodiment comprehensively considers the audio and video information and the at least one type of state information when processing the behavior information of the shopper, so that the processing result is more reliable, and the shopping guide behavior of the shopper and the mental state of the shopper can be more accurately reflected.

Further, in a possible implementation manner of this embodiment, the method for processing the behavior information of the shopper further includes: and performing time synchronization on the first time information and the second time information.

Specifically, in steps S101 and S102, when the first time information carried by the audio/video information and the second time information carried by the status information are acquired by two different clocks, the first time information and the second time information need to be time-synchronized. Correspondingly, when time synchronization is performed, time synchronization can be performed before the audio and video information collector and the state information detector collect or detect the audio and video information or the state information correspondingly, or time synchronization can be performed after the audio and video information collector and the state information detector collect or detect the audio and video information or the state information correspondingly.

More specifically, the first time information and the second time information may be time-synchronized in the following manner.

For example: the second time information may be time-synchronized with the first time information with reference to the first time information.

Or the first time information and the second time information are subjected to time synchronization by taking the second time information as a reference;

or the first time information and the second time information are time-synchronized with the time information in the analysis device with reference to the time information in the analysis device.

According to the method for processing the behavior information of the shopper, the first time information carried by the collected audio and video information and the second time information carried by the detected at least one state information are more accurate by performing time synchronization on the first time information and the second time information, and the result of processing the behavior information of the shopper is more accurate.

Further, referring to fig. 2, the method for processing the behavior information of the shopper according to the present embodiment further includes, before step S103:

and S104, associating the audio and video information with the at least one state information according to the first time information carried by the audio and video information and the second time information carried by the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

The association is a process of integrating the audio and video information and the at least one type of state information in the same time period to obtain the audio and video information and the at least one type of state information in the same time period.

The main body of execution of this step may be a portable device or an analysis device. When the execution subject of step S103 is a portable device, the execution subject of this step is the portable device. When the main body of the step S103 is an analysis device, the main body of the step may be a portable device or an analysis device. Step S104 may be performed by the portable device before the portable device transmits the audiovisual information and the at least one status information to the analysis device; it is also possible that the portable device transmits the audio-video information and the at least one status information to the analysis device, and then the analysis device executes step S104.

The following illustrates a specific implementation of this step. For example: in a possible implementation manner of the present invention, in step S101, two pieces of audio/video information of the shopping guide are collected, which are respectively: recording information: 10:04 at 17 th month in 2016-10: 19 at 17 th month in 5 th month in 2016, and recorded information: in 2016, month 5, 18, day 15:04 to 2016, month 5, 18, day 15:19, in step S102, five pieces of status information of the shopping guide are detected, each of which is: blood pressure information: 113/96 mmHg: 2016, 5, 17, 10:10, pulse information: 89 times per minute: 2016, 5, 17, 10:10, exercise information: a static state: 10:00 at 17/5/2016-10 at 17/5/2016, and 10:30 at 17/5/2016, and exercise information: the walking state: 2016, 5/month, 18/day 3: 04-2016, 5/month, 18/day 3:30, blood pressure information: 123/106 mmHg: 2016, 5 months, 18 days, 15: 20. In the step, the five pieces of information are correlated to obtain audio and video information and at least one piece of state information in the same time period. For example: obtaining audio and video information and at least one state information in a time period of 2016 year 5, month 17, day 10:00 to 2016 year 5, month 17, day 10:30, wherein the audio and video information and the at least one state information are respectively as follows: recording information: 15:04 at 18 months and 2016 at 18 days at 15:19 at 5 months and 2016 at 15:19, blood pressure information: 113/96 mmHg: 2016, 5, 17, 10:10, pulse information: 89 times/minute 2016, 5 months, 17 days, 10:10, exercise information: a static state: 10:00 at 17 months in 2016-10: 30 at 17 months in 5 years in 2016-5 months in 17 days. Obtaining audio-video information and at least one status information within another time period of 2016 year 5 month 18 day 15:04: to 2016 year 5 month 18 day 15: 30: recording information: 2016, 5 month, 18 days 15: 04-2016, 5 month, 18 days 15:19, exercise information: the walking state: 15:04 at 18 months and 2016 at 18 days at 15:30 at 5 months and 2016 at 15:30, and blood pressure information: 123/106 mmHg: 2016, 5 months, 18 days, 15: 20.

In the method for processing behavior information of a shopper, before matching audio-video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, the audio-video information and the at least one state information are associated according to the first time information carried by the audio-video information and the second time information carried by the at least one state information, so as to obtain the audio-video information and the at least one state information in the same time period. Therefore, when behavior information of the shopping guide is processed, the first time information carried by the audio and video information and the second time information carried by the at least one type of state information do not need to be inquired and analyzed, the audio and video information and the at least one type of state information in the same time period can be called more quickly, and the processing process can be accelerated.

Example two

The embodiment provides a portable device for executing the method for processing the behavior information of the shopper provided by the embodiment of the invention.

The portable device provided in this embodiment is capable of independently performing each step of the shopper behavior information processing method.

Fig. 3 is a schematic structural diagram of a portable device according to a first embodiment of the invention. As shown in fig. 3, the portable device provided in this embodiment includes: the system comprises an audio and video information acquisition device 100, a state information detector 200 and a storage processor 300; wherein:

the audio and video information acquisition device 100 is used for acquiring audio and video information of a shopping guide, wherein the audio and video information comprises recording information and/or video information, and the audio and video information carries first time information;

a status information detector 200, configured to detect at least one type of status information of the shopper, where the status information includes physiological index information reflecting a physiological condition of the shopper and/or motion information reflecting a motion status of the shopper, and the status information carries second time information;

the storage processor 300 is configured to match the audio/video information and the at least one status information with a preset standard behavior according to the first time information and the second time information, and output indication information indicating that the behavior of the shopping guide meets the behavior standard when the matching degree is greater than a preset threshold.

Specifically, the detailed descriptions of the audio/video information collector 100 and the state information detector 200 are already described in detail in the first embodiment, and are not repeated herein.

More specifically, the principle of the storage processor 300 for implementing the above-described process has been described in detail in the first embodiment, and is not described here in detail.

The portable device provided by the embodiment can be used for processing the behavior information of the shopping guide to achieve the purpose of monitoring the behavior of the shopping guide, and can also be used for managing the behavior of the shopping guide based on the processing result. In addition, the portable device provided by the embodiment comprehensively considers the audio and video information and the at least one type of state information when processing the behavior information of the shopping guide, so that the processing result is more reliable, and the shopping guide behavior of the shopping guide and the mental state of the shopping guide can be more accurately reflected.

Further, in a possible implementation manner of this embodiment, the storage processor 300 is further configured to store the audio/video information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

Further, the portable device provided in this embodiment further includes: and the loudspeaker is used for amplifying the speaking sound of the shopping guide so as to bring convenience for the shopping guide to introduce products and improve the service quality.

Further, the portable device provided in this embodiment further includes: and the locator is used for determining the position information of the shopping guide. Specifically, the locator may be a GPS or LBS.

EXAMPLE III

It should be noted that, the portable device provided in this embodiment needs to cooperate with an analysis apparatus independent from the portable device to jointly complete the steps of the method for processing the behavior information of the shopper.

Fig. 4 is a schematic structural diagram of a second embodiment of the portable device according to the invention. As shown in fig. 4, the portable device provided in this embodiment includes: the system comprises an audio and video information acquisition device 100, a state information detector 200 and a transmission module 400; wherein:

the transmission module 400 is configured to transmit the audio and video information and the at least one type of state information to an analysis device, so that the analysis device matches the audio and video information and the at least one type of state information with a preset standard behavior according to the first time information and the second time information, and when the matching degree is greater than a preset threshold, outputs indication information that the behavior of the shopper meets a behavior standard.

Specifically, the detailed descriptions of the audio/video information collector 100 and the state information detector 200 have been described in detail in the first embodiment, and are not described herein again.

More specifically, the transmission module 400 may be a transmission module including an interface and a data line. At the moment, the audio and video information and the at least one state information are firstly transmitted to the computer through the interface and the data line, and then the audio and video information and the at least one state information are transmitted to the analysis equipment through the computer. Of course, the transmission module may also be a wireless network transmission module. At the moment, the audio and video information and at least one state information are directly transmitted to the analysis equipment through the wireless network transmission module.

It should be noted that, before the transmission module transmits the audio/video information and the at least one type of state information to the analysis device, the portable device provided in this embodiment may associate the audio/video information and the at least one type of state information according to the first time information carried by the audio/video information and the second time information carried by the at least one type of state information, so as to obtain the audio/video information and the at least one type of state information in the same time period. At this time, preferably, the portable device provided in this embodiment further includes a memory 500, where the memory 500 is used to store the audio-video information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

Example four

The embodiment provides an analysis device, which is used for cooperating with the portable device provided by the third embodiment to execute the method provided by the first embodiment of the invention so as to process the behavior information of the shopping guide.

Fig. 5 is a schematic structural diagram of an analysis apparatus according to a first embodiment of the present invention. As shown in fig. 5, the analysis apparatus provided in this embodiment includes: a receiving module 800, a processing module 900;

a receiving module 800, configured to receive audio and video information and at least one type of state information, where the audio and video information is transmitted to the analysis device by a transmission module, where the audio and video information includes recording information and/or video recording information, and the audio and video information carries first time information; the state information comprises physiological index information reflecting the physiological condition of the shopping guide and motion information reflecting the motion state of the shopping guide, and the state information carries second time information;

and the processing module 900 is configured to match the audio and video information and the at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and output indication information indicating that the behavior of the shopping guide meets the behavior standard when the matching degree is greater than a preset threshold.

Specifically, the audio/video information and the at least one type of status information received by the receiving module 800 may be, for example, the audio/video information collected and the at least one type of status information detected after steps S101 and S102 in the first embodiment; the audio-video information and the at least one type of status information within the same time period, which have been correlated, may also be obtained after the step S104 in the first embodiment.

The analysis equipment provided by the embodiment can be used for analyzing the behavior information of the shopping guide, achieves the purpose of supervising the behavior of the shopping guide, and can manage the behavior of the shopping guide based on the analysis result. In addition, the analysis device provided by the embodiment comprehensively considers the audio and video information and the at least one type of state information when analyzing the behavior information of the shopping guide, so that the analysis result is more reliable, and the shopping guide behavior of the shopping guide and the mental state of the shopping guide can be more accurately reflected.

Further, when the audio/video information and the at least one type of state information received by the receiving module 800 are the acquired audio/video information and the detected at least one type of state information after steps S101 and S102 in the first embodiment, in a possible implementation manner of this embodiment, the processing module 900 is further configured to associate the audio/video information and the at least one type of state information according to first time information carried by the audio/video information and second time information carried by the at least one type of state information, so as to obtain the audio/video information and the at least one type of state information in the same time period.

In the analysis device provided in this embodiment, before the analysis device matches the audio and video information and the at least one type of state information in the same time period with a preset standard behavior according to the first time information and the second time information, the analysis device associates the audio and video information and the at least one type of state information according to the first time information carried by the audio and video information and the second time information carried by the at least one type of state information, so as to obtain the audio and video information and the at least one type of state information in the same time period. Therefore, when the analysis equipment analyzes the behavior of the shopping guide, the first time information carried by the audio and video information and the second time information carried by the at least one type of state information do not need to be inquired and analyzed, the audio and video information and the at least one type of state information in the same time period can be quickly called by the analysis equipment, and the analysis process is accelerated.

EXAMPLE five

The present embodiment provides a system for processing behavior information of a shopper, including a portable device as described in the third embodiment of the present invention and an analysis apparatus as described in the fourth embodiment of the present invention.

Fig. 6 is a schematic structural diagram of a first embodiment of the shopper behavior information processing system according to the present invention. As shown in fig. 6, the system for analyzing behavior of a shopper provided in this embodiment includes: a portable device A and an analysis apparatus B; wherein:

a portable device a, comprising: the system comprises an audio and video information acquisition device 100, a state information detector 200 and a transmission module 400; an analysis device B comprising: a receiving module 800 and a processing module 900, wherein:

a transmission module 400, configured to transmit the audio/video information and the at least one status information to the analysis device;

a receiving module 800, configured to receive the audio/video information and the at least one status information;

and the processing module 900 is configured to match the audio/video information and the at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and output indication information indicating that the behavior of the shopping guide meets the behavior standard when the matching degree is greater than a preset threshold.

Specifically, the working principle and the working process of each component described above have been described in detail in the foregoing embodiments, and are not described herein again.

The system for processing behavior information of a shopper provided by this embodiment collects audio and video information of the shopper and detects at least one type of state information of the shopper, and transmits the collected audio and video information and the at least one type of state information to an analysis device, and the analysis device matches the audio and video information and the at least one type of state information in the same time period with a preset standard behavior according to first time information carried by the audio and video and second time information carried by the at least one type of state information, and outputs indication information that the behavior of the shopper meets a behavior standard when the matching degree is greater than a preset threshold, so that the system can be used for processing the behavior information of the shopper, thereby achieving the purpose of supervising the behavior of the shopper, and also can process the result on a basis to manage the behavior of the shopper. In addition, the behavior information processing system for the shopper provided by the embodiment comprehensively considers the audio and video information and the at least one type of state information when processing the behavior information of the shopper, so that the analysis result is more reliable, and the shopping guide behavior of the shopper and the mental state of the shopper can be more accurately reflected.

Further, in a possible implementation manner of this embodiment, the processing module 900 is further configured to associate the audio/video information with the at least one type of state information according to the first time information carried by the audio/video information and the second time information carried by the at least one type of state information, so as to obtain the audio/video information and the at least one type of state information in the same time period.

Further, fig. 7 is a schematic structural diagram of a second embodiment of the shopper behavior information processing system according to the present invention. As shown in fig. 7, in one possible implementation manner of this embodiment, the portable device a further includes: a memory 500, where the memory 500 is configured to store the audio/video information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, correlating the audio and video information and the at least one state information to obtain the audio and video information and the at least one state information in the same time period.

The difference between this implementation and the previous implementation is that, in the previous implementation, the processing module 900 in the analysis device B associates the audio/video information with the at least one type of state information according to the first time information carried by the audio/video information and the second time information carried by the at least one type of state information, so as to obtain the audio/video information and the at least one type of state information in the same time period. In this implementation, the memory 500 in the portable device a associates the audio/video information with the at least one state information according to the first time information carried by the audio/video information and the second time information carried by the at least one state information, so as to obtain the audio/video information and the at least one state information in the same time period.

Those of ordinary skill in the art will understand that: all or a portion of the steps of implementing the above-described method embodiments may be performed by hardware associated with program instructions. The program may be stored in a computer-readable storage medium. When executed, the program performs steps comprising the method embodiments described above; and the aforementioned storage medium includes: various media that can store program codes, such as ROM, RAM, magnetic or optical disks.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.

Claims

1. A method for processing behavior information of a shopping guide is characterized by comprising the following steps:

acquiring audio and video information of a shopping guide, wherein the audio and video information comprises recording information and/or video information, and the audio and video information carries first time information;

2. The shopper behavior information processing method according to claim 1, further comprising:

performing time synchronization on the first time information and the second time information;

the method comprises the following steps:

performing time synchronization on the second time information and the first time information by taking the first time information as a reference; or,

performing time synchronization on the first time information and the second time information by taking the second time information as a reference; or,

and performing time synchronization on the first time information and the second time information and the time information in the analysis equipment by taking the time information in the analysis equipment as a reference.

3. The method for processing the behavior information of the shopper according to claim 1 or 2, wherein the step of matching audio/video information and at least one type of state information in the same time period with a preset standard behavior according to the first time information and the second time information further comprises the step of, before outputting indication information that the behavior of the shopper meets a behavior standard when the matching degree is greater than a preset threshold value:

4. A portable device, comprising: the system comprises an audio and video information acquisition device, a state information detector and a storage processor; wherein:

and the storage processor is used for matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold value.

5. The portable device according to claim 4, wherein the storage processor is further configured to store the audio-visual information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, the audio and video information and the at least one state information are correlated to obtain the audio and video information and the at least one state information in the same time period.

6. A portable device, comprising: the system comprises an audio and video information acquisition device, a state information detector and a transmission module; wherein:

the status information detector is used for detecting at least one type of status information of the shopping guide, and the status information comprises: physiological index information reflecting the physiological condition of the shopping guide and/or motion information reflecting the motion state of the shopping guide, wherein the state information carries second time information;

the transmission module is used for transmitting the audio and video information and the at least one state information to analysis equipment so that the analysis equipment matches the audio and video information and the at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and when the matching degree is greater than a preset threshold value, indicating information that the behavior of the shopping guide meets the behavior standard is output.

7. The portable device according to claim 6, further comprising: a memory;

the memory is used for storing the audio and video information and the at least one state information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, the audio and video information and the at least one state information are correlated to obtain the audio and video information and the at least one state information in the same time period.

8. A shopper behavior information processing system comprising: a portable device and an analysis apparatus; the portable device includes: the system comprises an audio and video information acquisition device, a state information detector and a transmission module; the analysis apparatus includes: receiving module and processing module, wherein:

the transmission module is used for transmitting the audio and video information and the at least one state information to the analysis equipment;

the receiving module is used for receiving the audio and video information and the at least one state information;

and the processing module is used for matching the audio and video information and at least one state information in the same time period with a preset standard behavior according to the first time information and the second time information, and outputting indication information that the behavior of the shopping guide conforms to the behavior standard when the matching degree is greater than a preset threshold value.

9. The shopper behavior information processing system according to claim 8, wherein said portable device further comprises: a memory for storing the audio-visual information and the at least one status information; and according to the first time information carried by the audio and video information and the second time information carried by the at least one state information, the audio and video information and the at least one state information are correlated to obtain the audio and video information and the at least one state information in the same time period.

10. The shopper behavior information processing system according to claim 8, wherein the processing module is further configured to associate the audio-video information with the at least one status information according to a first time information carried by the audio-video information and a second time information carried by the at least one status information, so as to obtain the audio-video information and the at least one status information in a same time period.