CN107609031A - A kind of automatic question-answering method and system - Google Patents
A kind of automatic question-answering method and system Download PDFInfo
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- CN107609031A CN107609031A CN201710676391.2A CN201710676391A CN107609031A CN 107609031 A CN107609031 A CN 107609031A CN 201710676391 A CN201710676391 A CN 201710676391A CN 107609031 A CN107609031 A CN 107609031A
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Abstract
The present invention relates to a kind of automatic question-answering method and system, the automatically request-answering system includes：Question and answer request module, question and answer module, database, result display module and data storage；The question and answer module includes：Question and answer problem transmitting element, feedback information processing unit and third party's plug-in unit, the database include：The side's of dialogue contact method database and question and answer issue database.Question and answer request, the side's of dialogue contact method database and the question and answer issue database that the present invention is sent according to client generate the list of dialogue side and problem set, the information replied by analyzing dialogue side's client judges whether to solve the problems, such as the question and answer in problem set, the question and answer problem being solved is marked, when all question and answer problems are solved, form made of question and answer problem corresponding to all dialogue side's contact details in the list of the side of dialogue and corresponding dialogue side return information is shown, facilitates user to choose most suitable dialogue side according to form.
Description
Technical field
The present invention relates to communication technical field, more particularly to a kind of automatic question-answering method and system.
Background technology
Natural language understanding technology is an important research direction in artificial intelligence field, and it enables a computer to understand
With the natural language with the mankind, it is possible to achieve the efficient communication based on natural language between people and computer.Here nature
Language includes the various natural languages that the mankind use, such as Chinese, English etc..QA(automatic Question
Answering, automatic-answering back device) system be one kind using natural language understanding technology as core, on the one hand complete to customer problem
Analyzing and processing, the system on the other hand completing correct option generation., can only be by searching supplier when user needs to be purchased
Contact method, and actively contacted with supplier after inquiry needed for commodity each item data, then contrast vendors
Suitable commodity, such procurement method not only time and effort consuming, and being possible to because contact method lacks and artificial can just be chosen
Error, can not be exchanged with more suppliers, and user can not obtain the commodity that most suitable supplier provides.
The content of the invention
The technical problems to be solved by the invention are to provide a kind of automatic question-answering method and system, be user to dialogue side oneself
Dynamic question and answer, and show that dialogue side's client corresponds to the form that the information of question and answer problem reply is generated to user, facilitate user to enter
Row buying.
The technical scheme that the present invention solves above-mentioned technical problem is as follows：A kind of automatic question-answering method, comprises the following steps：
It is multiple right that the question and answer request that step 1, basis receive is extracted from pre-stored dialogue side's contact method database
The contact details generation dialogue side's list of the side of word, and multiple ask is extracted from pre-stored question and answer issue database according to question and answer request
Answer problem information generation problem set；
Step 2, after jumping to third-party server by third party's plug-in unit, according to dialogue side's list and problem set to
The side's of dialogue client sends question and answer problem, and receives the information that dialogue side's client is replied；
Step 3, the information that dialogue side's client is replied is carried out by the regular expression in pre-stored dictionary file
Matching obtains at least one checking array, and the checking element in checking array is analyzed, and judges that the side's of dialogue client is replied
Information whether solve the problems, such as question and answer in problem set, settled question and answer problem in problem set is marked, and continue to
The side's of dialogue client sends remaining unsolved question and answer problem in problem set；
Step 4, when all question and answer problems have all solved in problem set, by dialogue side's contact details will in problem set own
Form is made in the information that question and answer problem and respective dialog side's client are replied, by all dialogue side's contact details in the list of the side of dialogue
Corresponding form is stored, shown.
The beneficial effects of the invention are as follows：Question and answer request, the side's of dialogue contact method database and the question and answer sent according to client
Issue database generates the list of dialogue side and problem set, judges whether solve problem set by analyzing dialogue side's feedack
In question and answer problem, the question and answer problem being solved is marked, when all question and answer problems are solved, by the list of the side of dialogue
In all dialogue side's contact details corresponding to form made of question and answer problem and corresponding dialogue side return information shown
Show, facilitate user to choose most suitable dialogue side according to form.
Further, also include in step 3：Judge to draw the letter that dialogue side's client is replied when according to the checking element
When going wrong in breath, matched to obtain reply message in pre-stored question and answer case library according to the checking element, will
After the reply message replys dialogue side's client, then send remaining unsolved question and answer in problem set to dialogue side's client and ask
Topic.
It is using the above-mentioned further beneficial effect of scheme：When preventing that dialogue side from being putd question to the present invention, it can not give
The problem of replying, realizing the material progress question and answer for helping user actively to needs, sent to dialogue side realizes intelligent replying.
Further, the question and answer request includes：Demand material, demand material quantity, demand material price, demand material
Outward appearance, invoice request, demand material purity and most preferably attribute；In step 1, according to the demand material from pre-stored pair
Multiple dialogue side's contact details generation dialogue side's lists are extracted in the side's of word contact method database, according to the demand material, need
Material quantity, demand material price, demand material outward appearance, invoice request and demand material purity are asked from pre-stored question and answer problem
Multiple question and answer problem information generation problem sets are extracted in database.
It is using the above-mentioned further beneficial effect of scheme：Contacted according to the demand material of user from pre-stored dialogue side
Dialogue side's contact details generation dialogue side's list of the demand material can be provided by being chosen inside mode database, be asked according to question and answer
Carrying out the extraction of question and answer issue database can solve the problems, such as that the user's request in question and answer request generates problem set, enable a system to more complete
The demand of the solution user in face, ensure that user is traded with suitable dialogue side.
Further, when the information that dialogue side's client is replied corresponds to the question and answer problem of demand material, and dialogue side visitor
When the information that family end is replied is no demand material, the side's of dialogue contact details are contacted from the dialogue side of the demand material
Rejected in mode database.
It is using the above-mentioned further beneficial effect of scheme：The message replied by analyzing dialogue side, as dialogue side client
When occurring no demand material or similar content in the information that end is replied, by the side's of dialogue contact details from the material to reply
Reject in the side's of word contact method database, when there is the question and answer request of same requirements material next time, avoid to same out of stock
Dialogue side carries out question and answer, improves the efficiency of question and answer.
Further, in step 4, will all dialogue side's contact details pair in the list of the side of dialogue according to the most preferably attribute
The form answered is ranked up, and is then stored, is shown.
It is using the above-mentioned further beneficial effect of scheme：Most preferably attribute according to set by user is user by institute
There is form made of problem set corresponding to dialogue side's contact details and the information of corresponding dialogue side's client reply by most preferably
Attribute is ranked up, and the information that the dialogue side's client for best suiting user's request is replied is entered into row major shows, improves user's
Efficiency of selection.
The present invention also provides a kind of automatically request-answering system for realizing the above method, including：Question and answer request module, question and answer mould
Block, database, result display module and data storage；The question and answer module includes：Question and answer problem transmitting element, feedback information
Processing unit and third party's plug-in unit, the database include：The side's of dialogue contact method database and question and answer issue database；
The question and answer request module, for being asked according to the question and answer received from pre-stored dialogue side's contact method data
Multiple dialogue side's contact details generation dialogue side's lists are extracted in storehouse, and are asked according to question and answer from pre-stored question and answer problem data
Multiple question and answer problem information generation problem sets are extracted in storehouse, and the list of the side of dialogue and problem set are sent to question and answer module；
The question and answer module, after jumping to third-party server by third party's plug-in unit, pass through the question and answer
Problem transmitting element sends question and answer problem according to dialogue side's list and problem set to dialogue side's client；Pass through the feedback
Information process unit receive dialogue side client reply information, and to dialogue side client reply information by be pre-stored
Regular expression in dictionary file is matched to obtain at least one checking array, and the checking element in checking array is carried out
Analysis, judges whether the information of the side's of dialogue client reply solves the problems, such as the question and answer in problem set, to settled in problem set
Question and answer problem is marked, then continues the residue into dialogue side's client transmission problem set by the question and answer problem transmitting element
Unsolved question and answer problem；
The result display module, for when all question and answer problems have all solved in problem set, contacting and believing by dialogue side
Form is made in the information that all question and answer problems in problem set and respective dialog side's client are replied by breath, by institute in the list of the side of dialogue
There is form corresponding to dialogue side's contact details to be shown, and stored by data storage.
Further, the database also includes：Question and answer exemplary library；The question and answer module, is additionally operable to by the feedback letter
When breath processing unit goes wrong in the information for judging to draw the client reply of dialogue side according to the checking element, according to institute
State checking element to be matched to obtain reply message in pre-stored question and answer case library, reply message is asked by the question and answer
Inscribe transmitting element reply dialogue side client after, then by the question and answer problem transmitting element continue to dialogue side's client transmission
Remaining unsolved question and answer problem in problem set.
Further, the question and answer request includes：Demand material, demand material quantity, demand material price, demand material
Outward appearance, invoice request, demand material purity and most preferably attribute；The question and answer request module, specifically for according to the demand
Material extracts multiple dialogue side's contact details generation dialogue side's lists from pre-stored dialogue side's contact method database, according to
The demand material, demand material quantity, demand material price, demand material outward appearance, invoice request and demand material purity from
Multiple question and answer problem information generation problem sets are extracted in pre-stored question and answer issue database.
Further, the question and answer module, it is additionally operable to reply in dialogue side's client by the feedback information processing module
Information correspond to the question and answer problem of demand material, and the information that dialogue side's client is replied is no demand material
When, the side's of dialogue contact details are rejected from dialogue side's contact method database of the demand material.
Further, the result display module, specifically for most preferably attribute will own in the list of the side of dialogue according to
Form corresponding to the side's of dialogue contact details is ranked up, shown, and is stored by data storage.
Brief description of the drawings
Fig. 1 is a kind of automatic question-answering method schematic flow sheet provided in an embodiment of the present invention；
Fig. 2 is a kind of automatically request-answering system structural representation provided in an embodiment of the present invention；
A kind of automatically request-answering system question and answer module and dialogue side's contact method that Fig. 3 positions another embodiment of the present invention provides
Database connection diagram.
Embodiment
The principle and feature of the present invention are described below in conjunction with accompanying drawing, the given examples are served only to explain the present invention, and
It is non-to be used to limit the scope of the present invention.
As shown in figure 1, a kind of automatic question-answering method, comprises the following steps：
It is multiple right that the question and answer request that step 1, basis receive is extracted from pre-stored dialogue side's contact method database
The contact details generation dialogue side's list of the side of word, and multiple ask is extracted from pre-stored question and answer issue database according to question and answer request
Answer problem information generation problem set；
Step 2, after jumping to third-party server by third party's plug-in unit, according to the list of dialogue side and problem set to dialogue
Square client sends question and answer problem, and receives the information that dialogue side's client is replied；
Step 3, the information that dialogue side's client is replied is carried out by the regular expression in pre-stored dictionary file
Matching obtains at least one checking array, and the checking element in checking array is analyzed, and judges that the side's of dialogue client is replied
Information whether solve the problems, such as question and answer in problem set, settled question and answer problem in problem set is marked, and continue to
The side's of dialogue client sends remaining unsolved question and answer problem in problem set；
Step 4, when all question and answer problems have all solved in problem set, by dialogue side's contact details will in problem set own
Form is made in the information that question and answer problem and respective dialog side's client are replied, by all dialogue side's contact details in the list of the side of dialogue
Corresponding form is stored, shown.
In above-described embodiment, the question and answer request, the side's of dialogue contact method database and the question and answer problem number that are sent according to client
The list of dialogue side and problem set are generated according to storehouse, is sent using dialogue side of third party's plug-in unit into the list of dialogue side in problem set
Question and answer problem, judge whether to solve the problems, such as the question and answer in problem set by analysis dialogue side's feedack, to what is be solved
Question and answer problem is marked, and anti-locking system makes inquiry again to completed question and answer problem, when all question and answer problems are solved
When certainly, by question and answer problem and corresponding dialogue side return information corresponding to all dialogue side's contact details in the list of the side of dialogue
Manufactured form is shown, facilitates user to choose most suitable dialogue side according to form.
As shown in Fig. 2 the present invention also provides a kind of automatically request-answering system for realizing the above method, including：Question and answer ask modulus
Block, question and answer module, database, result display module and data storage；Question and answer module includes：It is question and answer problem transmitting element, anti-
Feedforward information processing unit and third party's plug-in unit, database include：The side's of dialogue contact method database and question and answer issue database；
Question and answer request module, for being asked according to the question and answer received from pre-stored dialogue side's contact method database
Multiple dialogue side's contact details generation dialogue side's lists are extracted, and according to question and answer request from pre-stored question and answer issue database
Multiple question and answer problem information generation problem sets are extracted, and the list of the side of dialogue and problem set are sent to question and answer module；
Question and answer module, after jumping to third-party server by third party's plug-in unit, pass through question and answer problem transmitting element
Question and answer problem is sent to dialogue side's client according to the list of dialogue side and problem set；Received and talked with by feedback information processing unit
The information that square client is replied, and the regular expressions in pre-stored dictionary file are passed through to the information that dialogue side's client is replied
Formula is matched to obtain at least one checking array, and the checking element in checking array is analyzed, judges the side of dialogue client
Whether the information that end is replied solves the problems, such as the question and answer in problem set, and settled question and answer problem in problem set is marked, then
Continue to send remaining unsolved question and answer problem in problem set to dialogue side's client by question and answer problem transmitting element；
As a result display module, for when all question and answer problems have all solved in problem set, being incited somebody to action by dialogue side's contact details
Form is made in the information that all question and answer problems and respective dialog side's client are replied in problem set, will be all right in the list of the side of dialogue
Form corresponding to the side's of word contact details is shown, and is stored by data storage.
Preferably, database also includes：Question and answer exemplary library；Question and answer module, it is additionally operable to exist by feedback information processing unit
Judge to draw according to checking element when going wrong in the information that dialogue side client is replied, be pre-stored according to checking element
Matched to obtain reply message in question and answer case library, reply message is replied into dialogue side client by question and answer problem transmitting element
Behind end, then the remaining unsolved question and answer into dialogue side's client transmission problem set are continued by question and answer problem transmitting element and asked
Topic.
Preferably, question and answer request includes：Demand material, demand material quantity, demand material price, outside demand material
Sight, invoice request, demand material purity and most preferably attribute；Question and answer request module, specifically for material according to demand from prestoring
The generation dialogue side's lists of multiple dialogue side's contact details are extracted in dialogue side's contact method database of storage, according to demand material,
Demand material quantity, demand material price, demand material outward appearance, invoice request and demand material purity are asked from pre-stored question and answer
Multiple question and answer problem information generation problem sets are extracted in topic database, are also included in question and answer request：Send the company of question and answer request
Or the minimum material purity of personal information, demand material requires, whether what type of hair is required and provided to invoice
The outward appearance of ticket and demand material should be the information such as what state or color, ensure that dialogue side goes out in the information to user feedback
During existing problem, the information solved the problems, such as is provided for system, such as, system is putd question to：" you are good, may I ask N6- [2- (2- furyls) -2-
Oxoethyl] -1B 19746-33-9,100G is in stockit is availablePrice is how many", dialogue side is replied：" it is in stockit is available, you
It is any company", system judges the side's of dialogue client has replied the problem of whether we are in stockit is available at this moment, and in problem set
Relevant issues are marked, and prevent the situation to the multiple inquiry of same problem, and the rhetorical question to dialogue side is replied, and is
System is replied：" we are XX companies, help client Dai Xun, 100G prices are how many", system is replied to dialogue side's problem
Afterwards, the question and answer problem that may proceed to reply dialogue Fang Wei solution is putd question to；On being wrapped in the question and answer problem of demand material quantity
Include：When dialogue side can provide enough demand materials, judge that the question and answer problem of all about demand material quantity is solved, when
When dialogue side can not provide enough demand materials, the question and answer that customized demand material quantity whether is capable of as the transmission of dialogue side are asked
Topic, specifically, the question and answer problem on demand material quantity includes：" 100G is in stockit is available", " 100G customization can do" etc.
Problem.
Preferably, it is identical that the form stored by data storage facilitates system to receive material requested within a certain period of time
Question and answer request when, the waste to system resource can be avoided with Quick-return user, improve the efficiency for finding dialogue side.
As shown in Figure 3, it is preferred that question and answer module, be additionally operable to return in dialogue side's client by feedback information processing module
Multiple information corresponds to the question and answer problem of demand material, and client information for replying in dialogue side's is when not having demand material, will be right
The side's of word contact details are rejected from the dialogue side of demand material contact method database, the message replied by analyzing dialogue side,
When occurring no demand material or similar content in the information that dialogue side's client is replied, by the side's of dialogue contact details from the material
Reject in the corresponding dialogue side's contact method database of material, when there is the question and answer request of same requirements material next time, avoid to same
Individual dialogue side out of stock carries out question and answer, improves the efficiency of question and answer.
Preferably, as a result display module, specifically for will all dialogue Fang Lian in the list of the side of dialogue according to most preferably attribute
It is that form corresponding to information is ranked up, shown, and is stored by data storage, according to set by user most preferably
Attribute, the information that problem set corresponding to all dialogue side's contact details and corresponding dialogue side's client are replied is made up of user
Form be ranked up by most preferably attribute, the information that the dialogue side client for best suiting user's request is replied is entered into row major shows
Show, improve the efficiency of selection of user.
Embodiment:When dialogue side is supplier, user can initiate flow of inquiring the price by the present invention, complete to supplier's
Inquiry process, and to the information form that each supplier of user feedback replys, the information singles for facilitating user to be replied according to supplier
Suitable supplier is purchased, specific as follows, and user sends inquiry request to question and answer request module, question and answer request module according to
Inquiry request, the side's of dialogue contact method database and the generation dialogue side's list of question and answer issue database and the problem set received,
Third-party server is jumped to by third party's plug-in unit in question and answer module, such as QQ, wechat etc chat software, passes through dialogue
Fang Liebiao sends the question and answer problem in problem set to dialogue side, and such as " you are good, may I ask N6- [2- (2- furyls) -2- oxo second
Base] -1B 19746-33-9,100G is in stockit is availablePrice is how many", it is anti-to dialogue side by feedback information processing module
The information of feedback is matched to obtain at least one checking array, dictionary text by the regular expression in pre-stored dictionary file
Multiple regular expressions are stored with part, the side's of dialogue feedack can all generate after being handled by a regular expression
One checking array, is analyzed the checking element in checking array, and checking element is that dialogue side's feedack is carried out
The noun with notable feature obtained after filtering, it is such as in stockit is available, be out of stock, can customize, 2000,10G, 98%, white powder
Represent demand material, demand material quantity, demand material price, demand material outward appearance, invoice request and demand material purity letter
The noun of breath, and then judge whether the information that dialogue side's client is replied is solved the problems, such as in problem set, to having been solved in problem set
Question and answer problem certainly is marked, and prevents from carrying out same problem the situation of cross-question, then passes through question and answer problem transmitting element
Continue to send remaining unsolved question and answer problem in problem set to dialogue side's client, when all question and answer problems have been all in problem set
During solution, dialogue side's contact details are pressed by all question and answer problems and respective dialog side client in problem set by result display module
Form is made in the information that end is replied, and form corresponding to all dialogue side's contact details in the list of the side of dialogue is shown, and leads to
Data storage is crossed to be stored.
Presently preferred embodiments of the present invention is these are only, is not intended to limit the invention, it is all in the spirit and principles in the present invention
Within, any modification, equivalent substitution and improvements made etc., it should be included in the scope of the protection.
Claims (10)
1. a kind of automatic question-answering method, it is characterised in that comprise the following steps：
The question and answer request that step 1, basis receive extracts multiple dialogue sides from pre-stored dialogue side's contact method database
Contact details generate the list of dialogue side, and extract multiple question and answer from pre-stored question and answer issue database according to question and answer request and ask
Inscribe information generation problem set；
Step 2, after jumping to third-party server by third party's plug-in unit, according to dialogue side's list and problem set to dialogue
Square client sends question and answer problem, and receives the information that dialogue side's client is replied；
Step 3, the information that dialogue side's client is replied is matched by the regular expression in pre-stored dictionary file
At least one checking array is obtained, the checking element in checking array is analyzed, judges the letter that the side's of dialogue client is replied
Whether breath solves the problems, such as the question and answer in problem set, and settled question and answer problem in problem set is marked, and continues to dialogue
Square client sends remaining unsolved question and answer problem in problem set；
Step 4, when all question and answer problems have all solved in problem set, by dialogue side's contact details by all question and answer in problem set
Form is made in the information that problem and respective dialog side's client are replied, and all dialogue side's contact details in the list of the side of dialogue are corresponding
Form stored, shown.
2. a kind of automatic question-answering method according to claim 1, it is characterised in that also include in step 3：When according to institute
State checking element to judge to draw when going wrong in the information that dialogue side client is replied, be pre-stored according to the checking element
Question and answer case library in matched to obtain reply message, after the reply message is replied into dialogue side's client, then to dialogue
Square client sends remaining unsolved question and answer problem in problem set.
A kind of 3. automatic question-answering method according to any one of claim 1 or 2, it is characterised in that the question and answer request
Include：Demand material, demand material quantity, demand material price, demand material outward appearance, invoice request, demand material purity
Most preferably attribute；In step 1, extracted according to the demand material from pre-stored dialogue side's contact method database more
Individual dialogue side's contact details generate the list of dialogue side, according to the demand material, demand material quantity, demand material price, need
Material appearance, invoice request and demand material purity is asked to extract multiple question and answer problem letters from pre-stored question and answer issue database
Breath generation problem set.
4. a kind of automatic question-answering method according to claim 3, it is characterised in that when the information that dialogue side's client is replied
The question and answer problem of corresponding demand material, and when the information of dialogue side client reply is no demand material, will be right
The side's of word contact details are rejected from dialogue side's contact method database of the demand material.
A kind of 5. automatic question-answering method according to claim 3, it is characterised in that in step 4, according to it is described most preferably
Form corresponding to all dialogue side's contact details in the list of the side of dialogue is ranked up by attribute, is then stored, is shown.
A kind of 6. automatically request-answering system, it is characterised in that including：Question and answer request module, question and answer module, database, result displaying
Module and data storage；The question and answer module includes：Question and answer problem transmitting element, feedback information processing unit and third party insert
Part, the database include：The side's of dialogue contact method database and question and answer issue database；
The question and answer request module, for being asked according to the question and answer received from pre-stored dialogue side's contact method database
Multiple dialogue side's contact details generation dialogue side's lists are extracted, and according to question and answer request from pre-stored question and answer issue database
Multiple question and answer problem information generation problem sets are extracted, and the list of the side of dialogue and problem set are sent to question and answer module；
The question and answer module, after jumping to third-party server by third party's plug-in unit, pass through the question and answer problem
Transmitting element sends question and answer problem according to dialogue side's list and problem set to dialogue side's client；Pass through the feedback information
Processing unit receives the information that dialogue side's client is replied, and passes through pre-stored dictionary to the information that dialogue side's client is replied
Regular expression in file is matched to obtain at least one checking array, and the checking element in checking array is divided
Analysis, judges whether the information of the side's of dialogue client reply solves the problems, such as the question and answer in problem set, asks settled in problem set
Question and answer topic be marked, then by the question and answer problem transmitting element continue to dialogue side client send problem set in residue not
The question and answer problem of solution；
The result display module, for when all question and answer problems have all solved in problem set, being incited somebody to action by dialogue side's contact details
Form is made in the information that all question and answer problems and respective dialog side's client are replied in problem set, will be all right in the list of the side of dialogue
Form corresponding to the side's of word contact details is shown, and is stored by data storage.
7. a kind of automatically request-answering system according to claim 6, it is characterised in that the database also includes：Question and answer are shown
Example storehouse；The question and answer module, it is additionally operable to judge to draw pair according to the checking element by the feedback information processing unit
When being gone wrong in the information that the side's of word client is replied, the progress in pre-stored question and answer case library according to the checking element
With reply message is obtained, after reply message is replied into dialogue side's client by the question and answer problem transmitting element, then pass through institute
Question and answer problem transmitting element is stated to continue to send remaining unsolved question and answer problem in problem set to dialogue side's client.
A kind of 8. automatically request-answering system according to any one of claim 6 or 7, it is characterised in that the question and answer request
Include：Demand material, demand material quantity, demand material price, demand material outward appearance, invoice request, demand material purity
Most preferably attribute；The question and answer request module, specifically for according to the demand material from pre-stored dialogue side's correspondent party
The generation dialogue side's lists of multiple dialogue side's contact details are extracted in formula database, according to the demand material, demand material quantity,
Demand material price, demand material outward appearance, invoice request and demand material purity carry from pre-stored question and answer issue database
Take multiple question and answer problem information generation problem sets.
9. a kind of automatically request-answering system according to claim 8, it is characterised in that the question and answer module, be additionally operable to pass through
The feedback information processing module corresponds to the question and answer problem of demand material, and the dialogue in the information that dialogue side's client is replied
When the information that square client is replied is no demand material, by the side's of dialogue contact details from the dialogue side of the demand material
Rejected in contact method database.
A kind of 10. automatically request-answering system according to claim 8, it is characterised in that the result display module, it is specific to use
Form corresponding to all dialogue side's contact details in the list of the side of dialogue be ranked up, shown in the most preferably attribute according to,
And stored by data storage.
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| CN110941696A (en) * | 2019-11-12 | 2020-03-31 | 北京华宇信息技术有限公司 | Query method and device and electronic equipment |
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