CN107608812B - Fusing method and server - Google Patents

Fusing method and server Download PDF

Info

Publication number
CN107608812B
CN107608812B CN201710806788.9A CN201710806788A CN107608812B CN 107608812 B CN107608812 B CN 107608812B CN 201710806788 A CN201710806788 A CN 201710806788A CN 107608812 B CN107608812 B CN 107608812B
Authority
CN
China
Prior art keywords
value
fusing
response time
service interface
dependent service
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
CN201710806788.9A
Other languages
Chinese (zh)
Other versions
CN107608812A (en
Inventor
林木
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Beijing QIYI Century Science and Technology Co Ltd
Original Assignee
Beijing QIYI Century Science and Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Beijing QIYI Century Science and Technology Co Ltd filed Critical Beijing QIYI Century Science and Technology Co Ltd
Priority to CN201710806788.9A priority Critical patent/CN107608812B/en
Publication of CN107608812A publication Critical patent/CN107608812A/en
Application granted granted Critical
Publication of CN107608812B publication Critical patent/CN107608812B/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Abstract

The invention provides a fusing method and a server, comprising the following steps: the fusing statistical value calculating module is used for analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistical value and the readjustment frequency statistical value of each third-party dependent service interface; and the fusing configuration file updating module is used for updating the corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface. The fusing parameters can be configured in a self-adaptive manner according to the environment of the third-party dependent service interface, so that the integrity and the usability of the service are ensured, and the user experience is improved.

Description

Fusing method and server
Technical Field
The invention relates to the field of server access, in particular to a fusing method and a server.
Background
In a complex distributed application service, there are many dependencies between system modules. These dependencies are unavoidable at some point to cause call failures. If no measures are taken for the failure condition, the entire application service is at risk of being dragged down.
Service fusing is a technology for dealing with interface calling failure, and the interface is ensured to enter a fusing state when the interface calling fails by configuring threshold values of interface timeout time, retry times and the like.
In the existing fusing technology, the configuration information such as the timeout time and retry times of the interface is configured in advance, however, in a real environment, with the increasing complexity of the system, different dependent services, even the same dependent service may have a certain change in service performance under different network environments at different times. There is a case: the fusing parameters are pre-configured with empirical values, but performance deteriorates over time depending on the service, e.g., as an interface response time increases or as a number of retries increases, but the service can still be provided normally. At this time, if the fusing parameter value is set to be harsh, the service caller may "mistakenly" enter the fusing state, which is expressed as partial data loss or partial function unavailability, and finally affects user experience.
Based on the above problems, how to provide a fusing method and a server capable of adaptively configuring fusing parameters according to network conditions is a technical problem to be solved urgently.
Disclosure of Invention
The embodiment of the invention provides a fusing method and a server, which are used for solving the defect that only fusing parameters can be preset in the prior art, realizing that the fusing parameters can be configured in a self-adaptive manner according to the historical performance of a third-party dependent service interface, ensuring the integrity and usability of services and improving the user experience.
In order to solve the above problems, the present invention discloses a fusing method, which comprises:
analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistic value and the readjustment frequency statistic value of each third-party dependent service interface;
and updating corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface.
The method of the invention further comprises the following steps:
and initializing and configuring the fusing configuration file of each third-party dependent service interface according to the experience value.
The method of the present invention, wherein,
the step of obtaining the response time value and the readjustment number value of each third-party dependent service interface in the timing time and calculating the response time statistic value and the readjustment number statistic value of each third-party dependent service interface is to calculate the average value of the response time and the average value of the readjustment number of each third-party dependent service interface in the timing time.
The method of the present invention, wherein,
the updating of the corresponding parameter information of the fusing configuration file according to the response time statistic and the reset times statistic of each third-party dependent service interface updates the response time value in the fusing configuration file according to the response time statistic plus the response time fusing relaxation value of each third-party dependent service interface, and updates the reset times value in the fusing configuration file according to the reset times statistic plus the reset times fusing relaxation value.
The method of the present invention, wherein,
the response time statistic value and the response time fusing relaxation value of each third-party dependent service interface are less than or equal to a preset fusing response time upper limit value; and the reset times statistic value and the reset times fusing and widening value are less than or equal to the preset fusing and reset times upper limit value.
In order to solve the above problem, the present invention also discloses a server, wherein the server comprises:
the fusing statistical value calculating module is used for analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistical value and the readjustment frequency statistical value of each third-party dependent service interface;
and the fusing configuration file updating module is used for updating the corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface.
The server of the present invention further includes:
and the initialization module is used for initializing and configuring the fusing configuration file of each third-party dependent service interface according to the experience value.
The server according to the present invention, wherein,
and the fusing configuration file updating module is further used for calculating the average response time and the average readjustment frequency of each third-party dependent service interface within the timing time.
The server according to the present invention, wherein,
and the fusing configuration file updating module is further used for updating the response time value in the fusing configuration file according to the response time statistic value and the response time fusing relaxation value of each third-party dependent service interface, and updating the retuning number value in the fusing configuration file according to the retuning number statistic value and the retuning number fusing relaxation value.
The server according to the present invention, wherein,
and the fusing configuration file updating module is further used for updating the response time value in the fusing configuration file and the reset times counting value and the reset times fusing relaxation value are less than or equal to the preset fusing reset times upper limit value according to the response time counting value and the response time fusing relaxation value of each third-party dependent service interface, and updating the reset times value in the fusing configuration file.
According to the fusing method and the server provided by the embodiment of the invention, through analyzing the log, the response time value and the reset times value of each third-party dependent service interface are obtained within the timing time, and the response time statistic value and the reset times statistic value of each third-party dependent service interface are calculated; and updating the corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface. The invention obtains the performance of the interface within a period of time according to the statistical value, provides reference for dynamically updating the fusing parameter, and realizes that the fusing parameter can be configured adaptively according to the interface environment, thereby ensuring the integrity and the usability of the service and improving the user experience. Dynamically updating parameter information of the fusing configuration file according to the statistical value, wherein the parameter information is more accurate than artificially preset parameter values; the workload of manually updating the configuration file online can be reduced, the online risk is reduced, and the working efficiency is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
FIG. 1 is a flow chart of steps of an embodiment of a fusing method of the present invention;
FIG. 2 is a flow chart of steps of another embodiment of a fusing method of the present invention;
fig. 3 is a block diagram of a server according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to FIG. 1, a flow chart of steps of a fusing method according to an embodiment of the invention is shown.
The method of the embodiment comprises the following steps:
step 101: analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistic value and the readjustment frequency statistic value of each third-party dependent service interface; in the step, the log is analyzed, and the average value of the response time and the average value of the readjustment times of each third-party dependent service interface are calculated in the timing time. The third-party dependent service interface described herein is, for example, when the background service depends on the video feed stream data recommended by the recommendation interface, the recommendation interface is the third-party dependent service interface of the mobile terminal background service; when the mobile background service depends on the search result data provided by the search interface, the search interface is also a third-party dependent service interface of the mobile-end background service.
Step 102: and updating corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface.
In this step, the response time fusing relaxation value and the readjusting number fusing relaxation value may be increased, and then the response time value in the fusing configuration file is updated according to the response time fusing relaxation value added to the response time statistical value of each third-party dependent service interface, and the readjusting number value in the fusing configuration file is updated according to the readjusting number statistical value added to the readjusting number fusing relaxation value. It should be noted that the response time fusing widening value and the readjusting number fusing widening value cannot be increased without limit, an upper limit value should be set for each parameter, and the response parameter in the updated fusing configuration file should not exceed the set response time upper limit value and the readjusting number upper limit value. When the analysis log finds that the interface is abnormal or the statistical value exceeds the upper limit value, the self-adaptive security configuration service considers that the interface service fails and needs to enter a fusing state.
The fusing method described in this embodiment obtains the performance of the interface within a period of time according to the statistical value, provides a reference for dynamically updating the fusing parameter, and realizes that the fusing parameter can be configured adaptively according to the interface environment, thereby ensuring the integrity and usability of the service and improving the user experience.
Example two
Referring to FIG. 2, a flow chart of steps of a fusing method according to an embodiment of the invention is shown.
The fusing method of the embodiment specifically comprises the following steps:
step 201: initializing a fusing configuration file; and initializing the fusing configuration file of each third-party dependent service interface according to the empirical value, wherein the fusing configuration file comprises a response time value and a readjustment number value. And starting the application service and simultaneously starting the self-adaptive fusing safety configuration service.
It is assumed that the service needs to call the third party dependent service interfaces apiA, apiB, apiC. Three interface fusing parameters are respectively initialized and configured as follows:
apiA.timeout=200ms
apiA.retry=0
apiB.timeout=200ms
apiB.retry=0
apiC.timeout=200ms
apiC.retry=0
wherein, apiA.timeout represents the response time value of the interface apiA, and apiA.retry represents the reset value of the interface apiA; timeout represents the response time value of the interface apiB, and api _ retry represents the reset value of the interface apiB; timeout represents the response time value of interface apiC, retry represents the reset value of interface apiC.
Step 202: and analyzing the log to obtain the response time value and the readjustment numerical value of each third-party dependent service interface in the timing time.
For example, each dependent service interface call log is periodically analyzed according to a certain rule, and information such as a response time value and a retry number value of each third-party dependent service interface within a period of time is collected. For example, the log may be parsed every 5 minutes to obtain information such as the response time value and retry number value of the interfaces apiA, apiB, and apiC within the last 5 minutes.
Step 203: and calculating a response time statistic value and a readjustment frequency statistic value according to the response time value and the readjustment frequency value in the timing time of each third-party dependent service interface.
For example, calculating the response time value of the interface within the past 5 minutes, taking the average value of the retry number values as a statistic, and obtaining the average response time value and the average retry number value of three interfaces as follows:
apiA.resp_time=250ms
apiA.retry=1
apiB.resp_time=150ms
apiB.retry=0
apiC.resp_time=150ms
apiC.retry=0
wherein api. resp _ time represents the response time statistic of the interface apiA, and api. retry represents the readjustment times statistic of the interface apiA; resp _ time represents the response time statistic of the interface apiB, and api B _ retry represents the readjustment times statistic of the interface apiB; resp _ time represents the response time statistic of the interface apiC, and api _ retry represents the retuning number statistic of the interface apiC.
Step 204: and updating the reset times value in the fusing configuration file according to the response time statistic value of each third-party dependent service interface plus the response time fusing relaxation value, and the reset times statistic value plus the reset times fusing relaxation value.
For example, the adaptive fusing security configuration service adaptively updates the corresponding parameters of the fusing configuration file according to the calculated response time statistics and the retuning times statistics. In this embodiment, a response time fusing relaxation value and a readjustment number fusing relaxation value may be preset, so that corresponding parameters in the fusing configuration file may be set to values slightly larger than the statistical value. Taking the above statistics as an example, the fusing parameters can be updated as follows:
apiA.timeout=300ms
apiA.retry=2
apiB.timeout=200ms
apiB.retry=1
apiC.timeout=200ms
apiC.retry=1
before and after comparison and updating, the fusing timeout time of the third-party dependent service interface apiA is increased by 100ms, the retry frequency is increased to 2, which is a fusing threshold determined according to the real performance of the third-party dependent service interface apiA in a period of time, and therefore the performance of the third-party dependent service interface apiA in the period of time is poorer than that of the third-party dependent service interface apiB, and the performance of the third-party dependent service interface apiC is poorer, so that the fusing parameter threshold is properly widened.
It should be noted that the adaptive fuse security configuration service may not increase the parameter values such as the fuse response time value and the retry number value without limitation, and should set an upper limit value for each parameter, for example, the upper limit of the fuse timeout time is 500ms, and the upper limit of the retry number is 3 times. When the analysis log finds that the interface is abnormal or the statistic value exceeds the corresponding upper limit value, the self-adaptive security configuration service considers that the interface service fails and needs to enter a fusing state.
According to the fusing method, the performance of the interface within a period of time is obtained according to the statistical value, reference is provided for dynamically updating the fusing parameters, and the fusing parameters can be configured in a self-adaptive mode according to the interface environment, so that the integrity and usability of the service are guaranteed, and the user experience is improved. Dynamically updating parameter information of the fusing configuration file according to the statistical value, wherein the parameter information is more accurate than artificially preset parameter values; the workload of manually updating the configuration file online can be reduced, the online risk is reduced, and the working efficiency is improved.
EXAMPLE III
Referring to fig. 3, a block diagram of a fusing server according to a third embodiment of the present invention is shown.
The device of the embodiment comprises: the system comprises an initialization module, a fusing statistic value calculation module and a fusing configuration file updating module. Wherein:
and the initialization module is used for initializing and configuring the fusing configuration file of each third-party dependent service interface according to the experience value.
And the fusing statistical value calculating module is used for analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistical value and the readjustment frequency statistical value of each third-party dependent service interface. And the fusing statistic value calculating module calculates the average value of the response time and the average value of the readjustment times of each third-party dependent service interface within the timing time.
And the fusing configuration file updating module is used for updating the corresponding parameter information of the fusing configuration file according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface. And the fusing configuration file updating module updates the response time value in the fusing configuration file and the reset times counting value and the reset times fusing relaxation value according to the response time counting value and the response time fusing relaxation value of each third-party dependent service interface and updates the reset times value in the fusing configuration file.
It should be noted that, the fuse configuration file updating module updates the response time value in the fuse configuration file and the reset times statistic value plus the reset times fuse relaxation value is less than or equal to the preset fuse reset times upper limit value according to the response time statistic value plus the response time fuse relaxation value of each third-party dependent service interface, and updates the reset times value in the fuse configuration file.
According to the fusing server provided by the embodiment of the invention, logs are analyzed through the fusing statistic calculation module, the response time value and the readjustment number value of each third-party dependent service interface are obtained within a fixed time, and the response time statistic value and the readjustment number statistic value of each third-party dependent service interface are calculated; and updating the corresponding parameter information of the fusing configuration file through a fusing configuration file updating module according to the response time statistic and the readjustment frequency statistic of each third-party dependent service interface. The fusing server acquires the performance of the interface within a period of time according to the statistical value, provides reference for dynamically updating the fusing parameter, and realizes that the fusing parameter can be configured adaptively according to the interface environment, thereby ensuring the integrity and usability of the service and improving the user experience. Dynamically updating parameter information of the fusing configuration file according to the statistical value, wherein the parameter information is more accurate than artificially preset parameter values; the workload of manually updating the configuration file online can be reduced, the online risk is reduced, and the working efficiency is improved.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.

Claims (8)

1. A method of fusing, comprising:
analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistic value and the readjustment frequency statistic value of each third-party dependent service interface;
updating the response time value in the fusing configuration file according to the response time statistic value and the response time fusing relaxation value of each third-party dependent service interface;
and updating the readjustment number value in the fusing configuration file according to the readjustment number statistic value and the readjustment number fusing relaxation value of each third-party dependent service interface.
2. The method of claim 1, further comprising:
and initializing and configuring the fusing configuration file of each third-party dependent service interface according to the experience value.
3. The method of claim 1, wherein:
the step of obtaining the response time value and the readjustment number value of each third-party dependent service interface in the timing time and calculating the response time statistic value and the readjustment number statistic value of each third-party dependent service interface is to calculate the average value of the response time and the average value of the readjustment number of each third-party dependent service interface in the timing time.
4. The method of claim 1, wherein:
the response time statistic value and the response time fusing relaxation value of each third-party dependent service interface are less than or equal to a preset fusing response time upper limit value; and the reset times statistic value and the reset times fusing and widening value are less than or equal to the preset fusing and reset times upper limit value.
5. A server, characterized by comprising:
the fusing statistical value calculating module is used for analyzing the log, acquiring the response time value and the readjustment frequency value of each third-party dependent service interface within a fixed time, and calculating the response time statistical value and the readjustment frequency statistical value of each third-party dependent service interface;
the fusing configuration file updating module is used for updating the response time value in the fusing configuration file according to the response time statistic value and the response time fusing relaxation value of each third-party dependent service interface;
and the second fusing configuration file updating module is used for updating the re-tuning times value in the fusing configuration file according to the re-tuning times statistic value and the re-tuning times fusing relaxation value of each third-party dependent service interface.
6. The server according to claim 5, further comprising:
and the initialization module is used for initializing and configuring the fusing configuration file of each third-party dependent service interface according to the experience value.
7. The server of claim 5, wherein:
and the fusing configuration file updating module is further used for calculating the average response time and the average readjustment frequency of each third-party dependent service interface within the timing time.
8. The server of claim 5, wherein:
and the fusing configuration file updating module is further used for updating the response time value in the fusing configuration file and the reset times counting value and the reset times fusing relaxation value are less than or equal to the preset fusing reset times upper limit value according to the response time counting value and the response time fusing relaxation value of each third-party dependent service interface, and updating the reset times value in the fusing configuration file.
CN201710806788.9A 2017-09-08 2017-09-08 Fusing method and server Active CN107608812B (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CN201710806788.9A CN107608812B (en) 2017-09-08 2017-09-08 Fusing method and server

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201710806788.9A CN107608812B (en) 2017-09-08 2017-09-08 Fusing method and server

Publications (2)

Publication Number Publication Date
CN107608812A CN107608812A (en) 2018-01-19
CN107608812B true CN107608812B (en) 2020-07-31

Family

ID=61063095

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201710806788.9A Active CN107608812B (en) 2017-09-08 2017-09-08 Fusing method and server

Country Status (1)

Country Link
CN (1) CN107608812B (en)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108509323B (en) * 2018-01-30 2021-10-08 深圳壹账通智能科技有限公司 Service processing method and device based on log analysis and computer equipment
CN110400031A (en) * 2018-04-25 2019-11-01 阿里巴巴集团控股有限公司 A kind of blowout method and server
CN109726062B (en) * 2018-05-14 2021-10-15 网联清算有限公司 Off-line method of proxy server and control server
CN109240765B (en) * 2018-08-28 2021-08-10 中国联合网络通信集团有限公司 Fusing method, device and equipment for service resources and computer readable storage medium
CN109766210B (en) * 2019-01-17 2022-04-22 多点生活(成都)科技有限公司 Service fusing control method, service fusing control device and server cluster
CN110704220B (en) * 2019-09-02 2023-03-24 东软集团股份有限公司 Method, device and equipment for adjusting fusing parameters
CN111770134B (en) * 2020-05-25 2024-03-29 国电南瑞科技股份有限公司 Service fusing method based on service quality
CN111814178A (en) * 2020-06-29 2020-10-23 四川长虹电器股份有限公司 Data callback fusing protection method for third-party application
CN112653597B (en) * 2020-12-17 2022-07-12 中国联合网络通信集团有限公司 Service grid-based service fusing mechanism adjusting method and system
CN112882735B (en) * 2021-03-11 2024-04-19 百度在线网络技术(北京)有限公司 Fuse information processing method, device, equipment and storage medium
CN114726767B (en) * 2022-02-28 2024-01-02 深圳震有科技股份有限公司 Web service response abnormality detection method, device and storage medium

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN101938414A (en) * 2010-08-27 2011-01-05 北京星网锐捷网络技术有限公司 Method and device for transmitting messages
US8468196B1 (en) * 2010-05-20 2013-06-18 Google Inc. System and method of reducing latency using adaptive retransmission timeouts
CN103777921A (en) * 2012-10-24 2014-05-07 北京临近空间飞行器系统工程研究所 Instruction transmission system with high reliability

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8468196B1 (en) * 2010-05-20 2013-06-18 Google Inc. System and method of reducing latency using adaptive retransmission timeouts
CN101938414A (en) * 2010-08-27 2011-01-05 北京星网锐捷网络技术有限公司 Method and device for transmitting messages
CN103777921A (en) * 2012-10-24 2014-05-07 北京临近空间飞行器系统工程研究所 Instruction transmission system with high reliability

Also Published As

Publication number Publication date
CN107608812A (en) 2018-01-19

Similar Documents

Publication Publication Date Title
CN107608812B (en) Fusing method and server
CN108845910B (en) Monitoring method, device and storage medium of large-scale micro-service system
US8175253B2 (en) System and method for automated performance monitoring for a call servicing system
EP2871803B1 (en) Network node failure predictive system
US8861691B1 (en) Methods for managing telecommunication service and devices thereof
US10389801B2 (en) Service request processing method, related apparatus, and system
US8862119B2 (en) Method and apparatus for telecommunications network performance anomaly events detection and notification
CN109669835B (en) MySQL database monitoring method, device, equipment and readable storage medium
US20140289719A1 (en) Automatic version management
EP4211556A1 (en) It monitoring recommendation service
CN110688277A (en) Data monitoring method and device for micro-service framework
CN111338913A (en) Analyzing device-related data to generate and/or suppress device-related alerts
US11146447B2 (en) Method and apparatus of establishing computer network monitoring criteria
KR20180130295A (en) Apparatus for predicting failure of communication network and method thereof
US10439919B2 (en) Real time event monitoring and analysis system
EP3554060B1 (en) Dynamic routing system for contact center communications
US10325217B2 (en) Generating state predictive metrics based on Markov chain model from application operational state sequences
CN116471375A (en) Video conference equipment upgrading method
US10158759B2 (en) System and method for performing circumstance-specific customer satisfaction monitoring in an ongoing call center interaction
US20180091649A1 (en) System and method for anomaly detection for non-homogenous arrival rate
CN104023139B (en) Mobile terminal and exception handling method thereof
US20190332463A1 (en) Hardware error corrections based on policies
CN112395155A (en) Service monitoring method and device, storage medium and electronic device
CN108566496B (en) Method and device for monitoring voice line state
US20200118141A1 (en) Automated communication preference setting in a customer relationship management (crm) application

Legal Events

Date Code Title Description
PB01 Publication
PB01 Publication
SE01 Entry into force of request for substantive examination
SE01 Entry into force of request for substantive examination
GR01 Patent grant
GR01 Patent grant