CN107578320A - Booking method for meal and relevant apparatus based on interactive voice - Google Patents
Booking method for meal and relevant apparatus based on interactive voice Download PDFInfo
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- CN107578320A CN107578320A CN201710856105.0A CN201710856105A CN107578320A CN 107578320 A CN107578320 A CN 107578320A CN 201710856105 A CN201710856105 A CN 201710856105A CN 107578320 A CN107578320 A CN 107578320A
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- 238000004891 communication Methods 0.000 description 6
- 238000003860 storage Methods 0.000 description 6
- 235000015277 pork Nutrition 0.000 description 4
- 238000012545 processing Methods 0.000 description 4
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Abstract
The embodiment of the present invention provides a kind of booking method for meal and relevant apparatus based on interactive voice, is related to computer application field.The booking method for meal based on interactive voice includes：The request of making a reservation for carrying information of making a reservation is received, the information of making a reservation identifies from the first user speech to be obtained；Information of being made a reservation according to described in determines the intention of making a reservation of user；Lookup mode corresponding to intention of being made a reservation according to described in searches dining room information and/or dish information, and generates comprising the dining room information found and/or the prompt message of making a reservation of dish information；Made a reservation described in transmission prompt message, the prompt message of making a reservation is made a reservation suggestion voice for generation.In this manner it is achieved that user speech is made a reservation, user can be made to order, while do the thing done, also, sold outside without user and dining room and vegetable are searched and screened one by one on interface of ordering.This method is simple to operate, saves user and orders the time, the life to user brings great convenience.
Description
Technical field
The present invention relates to computer application field, in particular to the booking method for meal based on interactive voice and related dress
Put.
Background technology
Ordered in order to facilitate customer, improve efficiency of ordering, people have done many good tries, except traditional phone point
Meal is outer, occurs ordering with the development of smart mobile phone, mobile Internet by website of ordering, occurs application program of mobile phone again
(Application, APP) orders.At present, the user more than 90% carries out that take-away is made a reservation and take-away is ordered by operating handset APP
Single status inquiry, however, the mode of ordering of cell phone application for user, it is necessary to its pause currently in the thing done, go on APP
Dining room, vegetable are selected, inquires about order status, completion is ordered and inquired about, and operation inconvenience, is lost time.
The content of the invention
In view of this, the purpose of the embodiment of the present invention is to provide a kind of booking method for meal based on interactive voice and related dress
Put, made a reservation in a manner of realizing by interactive voice.
The embodiment of the present invention provides a kind of booking method for meal based on interactive voice, applied to the clothes of making a reservation for providing ordering services
Business device, methods described include：The request of making a reservation for carrying information of making a reservation is received, the information of making a reservation identifies from the first user speech
Obtain；Information of being made a reservation according to described in determines the intention of making a reservation of user；Lookup mode corresponding to intention of being made a reservation according to described in searches meal
Room information and/or dish information, and generate comprising the dining room information found and/or the prompt message of making a reservation of dish information；Hair
Send the prompt message of making a reservation, the prompt message of making a reservation is made a reservation suggestion voice for generation.
The embodiment of the present invention also provides a kind of booking method for meal based on interactive voice, described to make a reservation applied to ordering system
System, which includes voice server and ordering services device, methods described, to be included：The voice server receives what electronic equipment was sent
First user speech；The voice server carries out speech recognition to first user speech, obtains information of making a reservation；It is described to order
The information generation of being made a reservation according to described in of meal server is made a reservation request, and to request of being made a reservation described in ordering services device transmission；It is described
Ordering services device is made a reservation according to described in asks the intention of making a reservation for determining user；The ordering services device is made a reservation intention pair according to described in
The lookup mode answered searches dining room information and/or dish information, and generates comprising the dining room information and/or dish information found
Prompt message of making a reservation；The ordering services device to the voice server send described in make a reservation prompt message；The voice clothes
The prompt message generation of being made a reservation according to described in of business device is made a reservation suggestion voice, and to the electronic equipment send described in make a reservation signal language
Sound.
The embodiment of the present invention also provides a kind of device of making a reservation based on interactive voice, including：Receiving unit, taken for receiving
Band is made a reservation the request of making a reservation of information, and the solicited message of making a reservation obtains from the identification of the first user speech；Determining unit, for foundation
The request of making a reservation determines the intention of making a reservation of user；Generation unit, looked into for lookup mode corresponding to intention of being made a reservation according to described in
Dining room information and/or dish information are looked for, and generates the prompting letter of making a reservation comprising the dining room information and/or dish information found
Breath；Transmitting element, for sending the prompt message of making a reservation, the prompt message of making a reservation is made a reservation suggestion voice for generation.
The embodiment of the present invention also provides a kind of ordering services device, including：One or more processors；Memory, for depositing
One or more programs are stored up, when one or more of programs are by one or more of computing devices so that described one
Individual or multiple processors realize the booking method for meal based on interactive voice as described above.
The embodiment of the present invention also provides a kind of computer-readable recording medium, is stored thereon with computer program, the program
The booking method for meal based on interactive voice as described above is realized when being executed by processor.
Compared with prior art, the booking method for meal and relevant apparatus based on interactive voice of the embodiment of the present invention, this is based on
The booking method for meal of interactive voice is applied to ordering services device, and methods described includes：Receive the request of making a reservation for carrying information of making a reservation, institute
State information of making a reservation and identified from the first user speech and obtained；Information of being made a reservation according to described in determines the intention of making a reservation of user；According to institute
State lookup mode corresponding to intention of making a reservation and search dining room information and/or dish information, and generate comprising the dining room information found
And/or the prompt message of making a reservation of dish information；Made a reservation described in transmission prompt message, the prompt message of making a reservation is made a reservation for generation
Suggestion voice.Electronic equipment can send voice to voice server, and the voice that voice server can be sent to electronic equipment enters
Row identification, is then sent to ordering services device by recognition result, and ordering services device matches intention of making a reservation according to recognition result, passed through
Voice server feeds back such as the dining room of recommendation, vegetable to electronic equipment and made a reservation suggestion voice, to realize that voice is made a reservation, can make
User orders, while do the thing done, and is sold outside without user on interface of ordering to dining room and vegetable one by one
Search and screen.This method is simple to operate, saves user and orders the time, the life to user brings great convenience.
To enable the above objects, features and advantages of the present invention to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Brief description of the drawings
In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by embodiment it is required use it is attached
Figure is briefly described, it will be appreciated that the following drawings illustrate only certain embodiments of the present invention, therefore be not construed as pair
The restriction of scope, for those of ordinary skill in the art, on the premise of not paying creative work, can also be according to this
A little accompanying drawings obtain other related accompanying drawings.
Fig. 1 is what ordering services device, voice server and the electronic equipment that present pre-ferred embodiments provide interacted
Schematic diagram.
Fig. 2 is the Signalling exchange of ordering services device, voice server and electronic equipment that first embodiment of the invention provides
Schematic diagram.
Fig. 3 is the schematic flow sheet for the booking method for meal based on interactive voice that second embodiment of the invention provides.
Fig. 4 is the part schematic flow sheet for the booking method for meal based on interactive voice that third embodiment of the invention provides.
Fig. 5 is the part schematic flow sheet for the booking method for meal based on interactive voice that fourth embodiment of the invention provides.
Fig. 6 is the schematic flow sheet for the booking method for meal based on interactive voice that fifth embodiment of the invention provides.
Fig. 7 is the structural representation for the ordering services device that sixth embodiment of the invention provides.
Fig. 8 is the module map for the device of making a reservation based on interactive voice that sixth embodiment of the invention provides.
Icon：10- ordering services devices；20- electronic equipments；30- voice servers；101- processors；102- memories；
103- buses；104- communication interfaces；Make a reservation devices of the 200- based on interactive voice；201- receiving units；202- determining units；
203- generation units；204- transmitting elements；205- order generation units；206- price judging units；207- payment units.
Embodiment
Below in conjunction with accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Ground describes, it is clear that described embodiment is only part of the embodiment of the present invention, rather than whole embodiments.Generally exist
The component of the embodiment of the present invention described and illustrated in accompanying drawing can be configured to arrange and design with a variety of herein.Cause
This, the detailed description of the embodiments of the invention to providing in the accompanying drawings is not intended to limit claimed invention below
Scope, but it is merely representative of the selected embodiment of the present invention.Based on embodiments of the invention, those skilled in the art are not doing
The every other embodiment obtained on the premise of going out creative work, belongs to the scope of protection of the invention.
It should be noted that：Similar label and letter represents similar terms in following accompanying drawing, therefore, once a certain Xiang Yi
It is defined, then it further need not be defined and explained in subsequent accompanying drawing in individual accompanying drawing.Meanwhile the present invention's
In description, term " first ", " second " etc. are only used for distinguishing description, and it is not intended that instruction or hint relative importance.
Fig. 1 is refer to, is that ordering services device 10 provided in an embodiment of the present invention, voice server 30 enter with electronic equipment 20
The schematic diagram of row interaction.Ordering services device 10 can carry out voice by voice server 30 and one or more electronic equipments 20
Interaction, one or more electronic equipments 20 to voice server 30 by sending voice, and voice server 30 is by electronic equipment 20
Sent after the speech recognition of transmission to ordering services device 10, ordering services device 10, can be with during operation is made a reservation in execution
Electronic equipment 20 is fed back to by the intermediate result caused by process that will make a reservation of voice server 30 in the form of speech, by electronics
Equipment 20 plays to user, so as to provide the function of making a reservation based on interactive voice to user.
In the present embodiment, the electronic equipment 20 can the intelligent sound equipment such as intelligent sound box, intelligent helmet, also may be used
To be smart mobile phone, PC (personal computer, PC), tablet personal computer, personal digital assistant (personal
Digital assistant, PDA), mobile internet surfing equipment (mobile Internet device, MID) etc. have voice defeated
Enter/the Intelligent mobile equipment of output function.The electronic equipment 20 carries out information gathering by microphone, and by the voice of collection
Information transfer to voice server 30, the operating system of the electronic equipment 20 may be, but not limited to, Android (Android)
System, IOS (iPhone operating system) system, Windows phone systems, Windows systems etc..It is described to order
Meal server 10 is used to provide ordering services, and ordering services device 10 may be, but not limited to, the webserver, database service
Device, cloud server etc..The voice server 30 can be the server for having speech identifying function.
In the embodiment of the present invention, the electronic equipment 20 carries out voice messaging collection by microphone, and by the language of collection
After the speech recognition that sound information transfer sends electronic equipment 20 to voice server 30, voice server 30, after identification
Information is sent to ordering services device 10, so as to establish between electronic equipment 20, voice server 30 and ordering services device 10
Data communicate, and complete take-away in a manner of realizing electronic equipment 20 by voice and make a reservation, are further explained below.
First embodiment
Fig. 2 is refer to, is ordering services device 10, voice server 30 and electronic equipment that first embodiment of the invention provides
20 Signalling exchange schematic diagram.The booking method for meal based on interactive voice of the present embodiment is applied to the electronic equipment being in communication with each other
20th, voice server 30 and ordering services device 10, being somebody's turn to do the booking method for meal based on interactive voice includes：
Step S1, electronic equipment 20 send the first user speech to voice server 30.
After user inputs the first user speech by electronic equipment 20, electronic equipment 20 can be to the voice of ordering services device 10
Server 30 sends first user speech.
Step S2, voice server 30 generate and send request of making a reservation.
After voice server 30 receives first user speech, first user speech is identified, obtains user's
Make a reservation information, and made a reservation request according to information generation of making a reservation, made a reservation request to the transmission of ordering services device 10.This makes a reservation information to order
The readable data of meal server 10, such as string categorical datas.
Specifically, the first user speech can be carried out speech recognition by the voice server 30, voice messaging (text is obtained
This form), voice messaging is entered further according to the semantics recognition and intention assessment grammer set in advance on voice server 30
Row identification, obtains intent information, and the intent information can reflect the intention of making a reservation of user.For example, the first user speech is that " I will
Eat the fish-flavoured shredded pork being hungry ", after the identifying processings such as sound, semanteme, intention, then intention assessment is carried out, can finally obtained
Intent information is " I will eat ", " fish-flavoured shredded pork ".Voice server 30 is using above-mentioned voice messaging as some key in request body
Value values (i.e. voice messaging to), and (be intended to above-mentioned intent information as the value of some key in request body
Information to), generation make a reservation ask latter rise deliver to server 10.It should be understood that the information of making a reservation carried in request of making a reservation
Including above-mentioned voice messaging and above-mentioned intent information.
Wherein, voice server 30 can build intention collection in advance, identify intent information according to being intended to collect, such as, it is intended that collection
" coming again ", " I will eat ", " random ", " high frequency ", " neighbouring people ", " inquiry " etc. can be included.For example, the first user speech
By voice recognition, voice messaging " coming two parts again " is obtained, the semantic information obtained after speech analysis is " coming again ", " two
Part ", the character string that voice server 30 then " will come two parts again " as some key value (i.e. voice messaging to) and
Made a reservation intent information " again come " as another key value (i.e. intent information to) as the part for asking body, generation
Request, the request that will make a reservation are sent to ordering services device 10.It should be understood that now voice server 30 can pass through default intention
Grammer is identified to identify the first user speech, it is intended that identification grammer is used on the voice server 30 that different operators provide
Algorithm can be different, some uses AIUI intelligent sound identifying systems, and some uses AliGenie speech recognition systems, the present invention
Embodiment does not limit the algorithm of use in itself.
In addition to above-mentioned implementation, voice server 30 can also be only using above-mentioned voice messaging as certain in request body
One key value values (i.e. voice messaging to), generation are made a reservation request, and are sent directly to ordering services device 10, are now made a reservation
The information of making a reservation carried in request includes voice messaging, further carries out intention assessment to voice messaging by ordering services device 10,
Intent information is obtained, is further continued for step S3.
Step S3, ordering services device 10 determine intention of making a reservation.
Ordering services device 10 determines the intention of making a reservation of user according to the intent information in the information of making a reservation.For example, user
Voice can include following several situations：Help I come again one be singly hungry/Baidu take out, I to eat be hungry/Baidu take out
* * *, help I at will come one be singly hungry/Baidu takes out, I be hungry/Baidu take out high frequency * * *, be hungry/Baidu
What etc. people near in take-away eating, and * * * include at least one in dining room, vegetable and category.
Wherein, intention of making a reservation includes at least one of following several forms：Dining room, vegetable and the product specified according to user
At least one in class is made a reservation, the frequency of being made a reservation according to user to the history of dining room, vegetable or category is made a reservation, according to nearby users
A list is made a reservation, carrys out a list again and come at random to the frequency of making a reservation.
Voice server 30 can obtain intent information, and the request of making a reservation for carrying intent information is sent by identification
Give ordering services device.If user speech for " help I come again one be singly hungry/Baidu take out ", the intent information identified is
" it is single to come one again ", making a reservation correspondingly are intended to come again a list；If user speech for " I to eat be hungry/Baidu take out
* * * ", the intent information identified is " I will eat ", and the * * * for being intended to specify according to user that make a reservation correspondingly make a reservation；
If user speech for " I be hungry/Baidu take out high frequency * * * ", the intent information identified is " high frequency ", correspondingly
The frequency that is intended to make a reservation to * * * history according to user of making a reservation make a reservation；If user speech is " to help me at will to come one to be singly hungry
/ Baidu's take-away ", the intent information identified is " careless ", and making a reservation correspondingly is intended to come at random a list；If user
Voice is " what neighbouring people eating ", the intent information identified for " near ", making a reservation correspondingly be intended to according to
The frequency of making a reservation of nearby users is made a reservation.
Ordering services device 10 can be previously stored with the corresponding relation of intent information and intention of making a reservation, according to the corresponding relation
It is determined that corresponding intention of making a reservation, ordering services device 10 can determine meaning of making a reservation corresponding with intent information according to fuzzy match mode
Figure.
Step S4, ordering services device 10 generate prompt message of making a reservation.
After intention of making a reservation determines, dining room and/or vegetable can be searched according to set mode, intention of being made a reservation according to described in is looked into
Dining room information and/or dish information are looked for, and generates prompt message of making a reservation, prompt message and the intention pair of making a reservation of making a reservation
Should, and include the dining room information found and/or dish information.
Specifically, when being defined as " it is single to come one again " intention, its corresponding lookup mode is ordered the last time to search user
Single, ordering services device 10 can first call EOS (Eleme Order System) History Order interface, obtain all of user and go through
History order, an order nearest apart from current time is searched further according to History Order, or, distance is searched according to History Order
Current time is recently and the time of making a reservation be located at the order for period of making a reservation where current time, and generates to make a reservation according to the order and carry
Show information.Further, the prompt message that will make a reservation is sent to voice server 30, and prompting of making a reservation is converted to by voice server 30
Voice, and send to electronic equipment 20, electronic equipment 20 plays suggestion voice of making a reservation and confirmed to user.For example, it can incite somebody to action
It is divided into multiple make a reservation the period within 24 hours one day, it is assumed that current time is at ten two points at noon, positioned at 1 point at 12 noon-noon
Make a reservation the period, user makes a reservation the morning on the day of, and order A, user also partly makes a reservation in the previous day 12 noon, order B,
When user think to come again one it is single when, ordering services device 10 can be searched apart from noon on the same day i.e. order A of ten two points of nearest orders,
It can search apart from current time recently and the time of making a reservation is located at making a reservation the period where current time at (12 noon-noon 1
Point) order be order B.
When being defined as, " when I will eat * * * " intentions, corresponding lookup mode is searches * * *, for example, user is set by electronics
The voice of standby 20 input " I will eat McDonald ", ordering services device 10 can call the relevant interface of search, search for qualified
Dining room, and according to dining room Generalization bounds (for example, the distance of dining room apart from user), choose dining room and generation of the ranking at former
Make a reservation suggestion voice, user is played to by electronic equipment 20 dining room of recommendation selected for user.For another example user passes through
Electronic equipment 20 inputs the voice of " I will eat cold dish ", the fuzzy matching of 10 voice server of ordering services device 30 to " I will eat "
Afterwards, " cold dish " is called keyword search interface, dining room of the search with " cold dish ", and root by ordering services device 10 as keyword
Ranking is chosen according to dining room Generalization bounds and generates prompt message of making a reservation in the dining room of former, and the prompt message that will make a reservation is sent to voice
Server 30, suggestion voice of making a reservation is converted to by voice server 30, and sent to electronic equipment 20.
When being defined as " my high frequency dining room " intention, corresponding lookup mode is the frequency of making a reservation according to user to dining room
Dining room is searched, ordering services device 10 will call the interface of big data, in the user's history order that ordering services device 10 stores
Search former most dining rooms of number of having dinner and generate suggestion voice of making a reservation.Further, can be with for each dining room
Vegetable of the ranking at former is chosen according to vegetable Generalization bounds, and is generated accordingly according to the dining room of lookup and the vegetable of selection
Make a reservation suggestion voice.For example, user inputs " what my high frequency dining room is ", the voice of ordering services device 10 by electronic equipment 20
For the fuzzy matching of server 30 to after " my high frequency dining room ", the id according to user is called connecing for big data by ordering services device 10
Mouthful, after identifying the user according to the id of the user, frequency highest of having dinner is searched in the History Order of the user of storage
Former dining rooms simultaneously generate prompt message of making a reservation, and for each dining room, ordering services device 10 can also recommend plan according to vegetable
The vegetable that ranking is slightly chosen at former generates corresponding prompt message of making a reservation in the lump, and the prompt message that will make a reservation sends to voice and taken
Business device 30, suggestion voice of making a reservation is converted to by voice server 30, and sent to electronic equipment 20.Wherein, the id of the user,
It can be the id of electronic equipment 20 or the user id of application program is logged in by electronic equipment 20.
When it is determined that " it is single to come one at random " is intended to, corresponding lookup mode is according to price lookup dining room, ordering services device
10, which first trigger voice server 30, sends " Price Range that you receive is how many to electronic equipment 20" voice, treat that user is led to
After crossing the voice for the Price Range that the input of electronic equipment 20 is received oneself, ordering services device 10 can call the homepage list of search
Interface, using price as principal element, and other cofactors (distance in such as dining room and user), choose the former families of ranking
Dining room, for each dining room, ordering services device 10 can also be done chooses dish of the ranking at former according to vegetable Generalization bounds
Product, prompt message of making a reservation being generated according to the dining room of selection and corresponding vegetable, the prompt message that will make a reservation is sent to voice server 30,
Suggestion voice of making a reservation is converted to by voice server 30, and sent to electronic equipment 20.For example, user is defeated by electronic equipment 20
Enter " it is single please to come one at random ", ordering services device 10 first triggers the voice server 30 of ordering services device 10 and returned to electronic equipment 20
The voice of " Price Range that you receive is how many ", user are made a reservation by the phonetic entry of electronic equipment 20 " between 20 to 30 yuan "
Server 10 chooses ranking according to the price, and the distance of dining room and user (scoring that can also be according to dining room etc.)
The dining room of former families.For each dining room, ordering services device 10 can also be done chooses ranking preceding according to vegetable Generalization bounds
The vegetable of several, further, played by electronic equipment 20 to user and make a reservation suggestion voice to recommend dining room and dish information.
When it is determined that " what neighbouring people eats " is intended to, corresponding lookup mode is to be looked into according to the frequency of making a reservation of nearby users
Look for, ordering services device 10 will call corresponding interface, search in certain limit (current with user such as positioning user current location
Position is the center of circle, and 1 km is the scope of radius) former dining rooms of frequency of ordering highest, for each dining room, ordering services
Device 10 can also search several vegetables before frequency highest of ordering from all vegetables, and phase is generated according to the dining room of lookup and vegetable
The prompt message of making a reservation answered, the prompt message that will make a reservation are sent to voice server 30, are converted to make a reservation by voice server 30 and are carried
Show voice, and send to electronic equipment 20.Step S5, ordering services device 10 send prompt message of making a reservation.
The generation of ordering services device 10 is made a reservation after prompt message, and the prompt message that will make a reservation is sent to voice server 30, so as to
Voice server 30 performs step S6.
Step S6, voice server 30 generate and send suggestion voice of making a reservation.
After voice server 30 receives the prompt message of making a reservation, suggestion voice of making a reservation is converted into, and send to electricity
Sub- equipment 20.Suggestion voice of making a reservation can include the information such as dining room title, menu name, category, price.
Step S7, electronic equipment 20 send second user voice to voice server 30.
Electronic equipment 20 receives make a reservation suggestion voice and play to user after, user is to making a reservation included in suggestion voice
Dining room title, menu name, category, price etc. selected, and inputted by way of phonetic entry to electronic equipment 20
Second user voice, the electronic equipment 20 send second user voice to voice server 30.Wherein, the second user
Voice includes user from the dining room information and dish information of the suggestion voice selection of making a reservation.It should be noted that in step S4
In, even if prompt message of making a reservation only includes dining room information or dish information, but can now believe according to the dining room information acquisition dining room
Dish information corresponding to breath, dining room information corresponding to the dish information can be also obtained according to dish information.It is arranged such, is easy to use
Dining room information and dish information of the family from the suggestion voice selection of making a reservation.
In the present embodiment, second user voice can be " rural base ", " pork braised in brown sauce " etc., and corresponding dining room information also may be used
For the character string of " rural base ", dish information is alternatively the character string of " pork braised in brown sauce ".
Step S8, voice server 30 generate and send the dining room information and dish information of user's selection.
After voice server 30 receives the second user voice of the transmission of electronic equipment 20, second user voice is identified, is obtained
To the dining room information and dish information of user's selection, the dining room information of user's selection and dish information are sent to ordering services device
10。
Step S9, ordering services device 10 generate order detail.
Dining room information and dish information of the ordering services device 10 according to the user's selection received from voice server 30, and will
The dining room information and dish information that its user is selected add shopping cart, and generate order detail, can be with the shape of order list
Formula is presented.
Step S10, ordering services device 10 send order detail to voice server 30.
Ordering services device 10 sends order detail to voice server 30, so that voice server 30 turns order detail
It is changed to voice.
Step S11, voice server 30 generate and send acknowledgement of orders suggestion voice.
After voice server 30 receives order detail, order detail is converted into acknowledgement of orders suggestion voice, and send extremely
Electronic equipment 20, so that user confirms to the order detail, complete flow of making a reservation.
Second embodiment
Fig. 3 is refer to, is the schematic flow sheet for the booking method for meal based on interactive voice that present pre-ferred embodiments provide.
The booking method for meal based on interactive voice of the embodiment of the present invention is applied in the ordering services device of offer ordering services, based on voice
Interactive booking method for meal includes：
Step S21, receives the request of making a reservation for carrying information of making a reservation, and the solicited message of making a reservation is known from the first user speech
Do not obtain.
User by electronic equipment input the first user speech after, electronic equipment can be sent to voice server this first
User speech, voice server identify that the first user speech obtains information of making a reservation, and request of making a reservation is generated according to the information of making a reservation, will
Request of making a reservation is sent to ordering services device, and ordering services device receives the request of making a reservation.
Step S22, information of being made a reservation according to described in determine the intention of making a reservation of user.
Step S23, lookup mode corresponding to intention of being made a reservation according to described in search dining room information and/or dish information, and raw
Into the prompt message of making a reservation for including the dining room information found and/or dish information.
Step S24, prompt message of making a reservation described in transmission, the prompt message of making a reservation are made a reservation suggestion voice for generation.
The generation of ordering services device is made a reservation after prompt message, and the prompt message that will make a reservation is sent to voice server, voice service
The device prompt message that will can make a reservation is converted to suggestion voice of making a reservation, and the suggestion voice that will make a reservation is sent to electronic equipment.Make a reservation prompting
Voice includes the information such as dining room title, menu name, category, price.
Step S25, receive the dining room information and dish information of suggestion voice selection of being made a reservation described in user's foundation, the selection
Dining room information and dish information identify and obtain from second user voice.
After electronic equipment receives the suggestion voice of making a reservation of voice server transmission, user is to making a reservation included in suggestion voice
Dining room title, menu name, category, price etc. selected, and to electronic equipment input the by way of phonetic entry
Two user speech, electronic equipment send second user voice to voice server.Voice server receives electronic equipment hair
After the second user voice sent, second user voice is identified, the dining room information and dish information of user's selection is obtained, user is selected
The dining room information and dish information selected send to ordering services device, ordering services device and receive the dining room information that voice server is sent
And dish information.
Step S26, dining room information and dish information generation order detail according to user's selection.
Step S27, sends the order detail, and the order detail is used to generate acknowledgement of orders suggestion voice.
Ordering services device sends order detail to voice server, after voice server receives order detail, by order
Details are converted to acknowledgement of orders suggestion voice, and send to electronic equipment.Wherein, acknowledgement of orders suggestion voice can also include using
The vegetable delivery time of family phonetic entry.
3rd embodiment
Fig. 4 is refer to, is that the part flow for the booking method for meal based on interactive voice that third embodiment of the invention provides is shown
It is intended to.The booking method for meal based on interactive voice of the present embodiment is applied in the ordering services device of offer ordering services, this implementation
The booking method for meal based on interactive voice of example and the difference of second embodiment be, the making a reservation based on interactive voice of the present embodiment
Method before step S27, in addition to：
Step S28, judge whether the order total price of order detail has been more than or equal to and send valency.
Ordering services device can set different rising to send valency according to different dining rooms, and ordering services device can be according to user institute
The dish information of selection find out corresponding to dining room and transfer it is corresponding act the valency that send, and by the vegetable in the order detail selected by user
The total price of information send valency to be contrasted with rising.
If the order total price of the order detail, which is less than described, send valency, step S29 is performed, i.e., transmission, which continues to order, carries
Show information, the prompt message that continues to order continues suggestion voice of ordering for generation.If the order total price of the order detail
Valency is sent less than described, ordering services device is sent to voice server continues prompt message of ordering, and voice server will continue a little
Meal prompt message, which is converted to, continues suggestion voice of ordering, and sends to electronic equipment, what user can receive according to electronic equipment
Continue suggestion voice of ordering, carry out plus purchase again, to add or replace new vegetable to shopping cart；If the order detail is ordered
Single total price is more than or equal to described rise and send valency, then performs step S27.
The present embodiment is also included based on the booking method for meal of interactive voice after step S27：
Step S30, user is received to the confirmation of the order detail, confirmation of the user to the order detail
Information obtains from the identification of the 3rd user speech.
After the acknowledgement of orders suggestion voice that electronic equipment receives the transmission of ordering services device, user can pass through voice pair
Order detail carries out voice confirmation, sends the 3rd user speech to voice server, voice server will identify the 3rd user's language
Sound, obtain confirmation of the user to the order detail.Corresponding, ordering services device receives the 3rd that electronic equipment is sent and used
Family voice, wherein, user can include vegetable delivery time to the confirmation of the order detail.In the present embodiment,
Three user speech can be " confirmation " or " abandoning ".It is appreciated that when the 3rd user speech is " abandoning ", flow of making a reservation knot
Beam.
Step S31, the confirmation of the order detail is sent according to the user and exempts from close payment prompt message, it is described
Exempt from close payment prompt message and exempt from close payment suggestion voice for generation.
Ordering services device is exempted from close payment to voice server transmission to the confirmation of the order detail by user and carried
Show information, voice server exempts from close payment suggestion voice according to close payment prompt message generation is exempted from, and voice server will can exempt from close
Pay suggestion voice to send to electronic equipment, to ask the user whether to carry out to exempt from close payment.
Step S32, the user is received to exempting from the confirmation of close payment, the user is to exempting from the confirmation of close payment
Obtained from fourth user speech recognition.
Electronic equipment receive exempt from it is close payment suggestion voice after, user can to exempt from it is close payment suggestion voice confirm, and
Fourth user voice is sent to voice server, voice server identification fourth user voice, obtains user to exempting from close payment
Confirmation, user is sent to the confirmation for exempting from close payment to ordering services device, ordering services device receives the user to exempting from
The confirmation of close payment.In the present embodiment, fourth user voice can be " agreement " or " disagreeing ", corresponding, user
Close payment can be exempted from including agreement to the confirmation for exempting from close payment or disagreed to exempt from close payment.
Step S33, the operating process for exempting from close payment is performed to the confirmation for exempting from close payment according to user.
If user agrees to exempt from close payment, ordering services device, which calls, exempts from close payment interface, checks whether user opens and exempts from
Close payment function.If user, which has turned on, exempts from close payment function, purchase operation is performed, exempts from close payment or user's difference if not opening
Meaning exempts from close payment, then abandons purchase operation.Need it is to be noted that user can also be paid the bill by other means of payment to be purchased
Operation is bought, such as manually inputs password etc..
Fourth embodiment
Fig. 5 is refer to, is that the part flow for the booking method for meal based on interactive voice that fourth embodiment of the invention provides is shown
It is intended to.In the present embodiment, the booking method for meal based on interactive voice can also carry out order inquiries, the present embodiment based on language
The booking method for meal of sound interaction and the difference of second embodiment are that the booking method for meal based on interactive voice of the present embodiment also wraps
Include：
Step S41, receives inquiry request, and the inquiry request obtains from the identification of the 5th user speech.
User sends the 5th user speech by electronic equipment to voice server, and voice server is to the 5th user speech
After being identified, inquiry request is generated, and sends to ordering services device, ordering services device and receives the inquiry request.In this reality
Apply in example, the 5th user speech can be " inquiry order ".
Step S42, inquired about according to the inquiry request and generate Query Result prompt message.
When ordering services device matches " inquiry " intention from inquiry request, then user needs to carry out order inquiries or logistics
Status inquiry.Ordering services device can call corresponding order status and physical state interface to be inquired about, and then obtain order shape
State and order physical state.The order status is included to go out in meal, dispatching, Delivered etc., and the order physical state includes
Dispatching personnel are the location of now etc..Thereafter, ordering services device is according to order status and order the physical state generation obtained
Query Result prompt message.
Need it is to be noted that the information inquired about by the booking method for meal based on interactive voice of the present embodiment includes：It is logical
Order status and the order physical state that the present embodiment booking method for meal is established are crossed, and does not pass through the booking method for meal of the present embodiment
The order status and order physical state established, such as the order established by way of mobile phone screen is hit in touch point are detailed
The booking method for meal based on interactive voice of feelings, i.e. the present embodiment can individually carry out query function.
Step S43, sends the Query Result prompt message, and the Query Result prompt message is used to generate Query Result
Suggestion voice.
Ordering services device sends the Query Result prompt message to voice server, and voice server carries Query Result
Show that information is converted to Query Result suggestion voice, voice server can send the Query Result suggestion voice to electronic equipment, should
Order status and the order physical state that user is inquired about are contained in Query Result suggestion voice.
It should be noted that the ordering services device being related in previous embodiment can also have the work(of the voice server
Can, directly and electronic equipment progress interactive voice, and the voice of electronic equipment transmission can be identified, parsed, and
Result is converted into speech concurrent and delivers to electronic equipment.For example, in step S21：Request make a reservation from the first user speech
Identification is obtained, and the first user speech can be identified by ordering services device, and obtain request of making a reservation；In step S24：Described make a reservation carries
Show that information is made a reservation suggestion voice for generation, the ordering services device prompt message that will can make a reservation is changed and is generated as signal language of making a reservation
Sound.5th embodiment
Fig. 6 is refer to, is the flow chart for the booking method for meal based on interactive voice that fifth embodiment of the invention provides.This reality
The booking method for meal based on interactive voice for applying example is applied to ordering system, and the ordering system includes voice server and clothes of making a reservation
Business device, voice server and ordering services the device communication connection, the booking method for meal based on interactive voice include：
Step S101, the voice server receive the first user speech that electronic equipment is sent.
Step S102, voice server carry out speech recognition to first user speech, obtain information of making a reservation.
Step S103, ordering services device information generation of being made a reservation according to described in are made a reservation request, and to the ordering services
Device is made a reservation request described in sending.
Step S104, the ordering services device made a reservation according to described in lookup mode corresponding to intention search dining room information and/
Or dish information, and generate comprising the dining room information found and/or the prompt message of making a reservation of dish information.
Step S105, the ordering services device is made a reservation according to described in be intended to search dining room information and/or dish information, and raw
Into the prompt message of making a reservation for including the dining room information found and/or dish information.
Step S106, the ordering services device to the voice server send described in make a reservation prompt message.
Step S107, voice server prompt message generation of being made a reservation according to described in are made a reservation suggestion voice, and to described
Electronic equipment is made a reservation suggestion voice described in sending.
Sixth embodiment
Fig. 7 is refer to, is the structural representation for the ordering services device 10 that sixth embodiment of the invention provides.The ordering services
Device 10 includes processor 101, memory 102, bus 103 and communication interface 104, the processor 101, the and of communication interface 104
Memory 102 is connected by bus 103；Processor 101 is used to perform the executable module stored in memory 102, such as counts
Calculation machine program.
Wherein, memory 102 may include high-speed random access memory (RAM：Random Access Memory),
Non-labile memory (non-volatile memory), for example, at least a magnetic disk storage may also be included.By extremely
A few communication interface 103 (can be wired or wireless) is realized logical between the system network element and at least one other network element
Letter connection.
Bus 104 can be isa bus, pci bus or eisa bus etc..Only represented in Fig. 7 with a four-headed arrow, but
It is not offered as only a bus or a type of bus.
Wherein, memory 102 is used for storage program, the device 200 of making a reservation based on interactive voice as shown in Figure 8.The base
Described deposit can be stored in the form of software or firmware (firmware) including at least one in the device 200 of making a reservation of interactive voice
In reservoir 102 or the software function that is solidificated in the operating system (operating system, OS) of the ordering services device 10
Module.The processor 101 performs described program to realize second embodiment of the invention, the 3rd after execute instruction is received
The booking method for meal based on interactive voice that embodiment and fourth embodiment disclose.
Processor 101 is probably a kind of IC chip, has the disposal ability of signal.It is above-mentioned in implementation process
Each step of method can be completed by the integrated logic circuit of the hardware in processor 101 or the instruction of software form.On
The processor 101 stated can be general processor, including central processing unit (Central Processing Unit, referred to as
CPU), network processing unit (Network Processor, abbreviation NP) etc.；It can also be digital signal processor (DSP), special
Integrated circuit (ASIC), ready-made programmable gate array (FPGA) either other PLDs, discrete gate or transistor
Logical device, discrete hardware components.The storage medium is located at memory 102, and processor 101 reads the information in memory 102,
The step of above method being completed with reference to its hardware.
The present embodiment additionally provides a kind of computer-readable recording medium, is stored thereon with computer program, computer journey
Realize that second embodiment of the invention, 3rd embodiment and fourth embodiment disclose when sequence is executed by processor based on interactive voice
Booking method for meal.
Fig. 8 is refer to, is the module map for the device 200 of making a reservation based on interactive voice that sixth embodiment of the invention provides.
The device 200 of making a reservation based on interactive voice is stored in memory 102, and is performed by processor 101.It is described to be based on voice
Interactive device 200 of making a reservation includes receiving unit 201, determining unit 202, generation unit 203, transmitting element 204, order generation
Unit 205, price judging unit 206 and payment unit 207.
Receiving unit 201, carry the request of making a reservation of information of making a reservation, user suggestion voice of being made a reservation according to described in for receiving and select
The dining room information and dish information selected, user are to the confirmation of the order detail and user to exempting from the confirmation letter of close payment
Breath and inquiry request.The dining room information and vegetable that suggestion voice of being made a reservation described in the request of making a reservation, user foundation selects
Information, the user are to the confirmation of the order detail, the user to exempting from the confirmation of close payment and described looking into
Ask request, the first user speech for being obtained by voice server from electronic equipment, second user voice, the 3rd user speech,
Fourth user voice and the 5th user speech identify to obtain.
In the embodiment of the present invention, the receiving unit 201 can perform step S21, step S25, step S30, step S32
And step S41.
Determining unit 202, the intention of making a reservation of user is determined for request of being made a reservation according to described in.
In the embodiment of the present invention, the determining unit 202 can perform step S22.
Generation unit 203, dining room information and/or vegetable letter are searched for lookup mode corresponding to intention of being made a reservation according to described in
Breath, and generate comprising the dining room information found and/or the prompt message of making a reservation of dish information；And according to the inquiry request
Inquired about and generate Query Result prompt message.
In the embodiment of the present invention, the generation unit 203 can perform step S23 and step S42, the generation unit
203 can also generate the present invention the booking method for meal based on interactive voice in acknowledgement of orders prompt message, continue prompting of ordering
Information, exempt from close payment prompt message etc..
Transmitting element 204, for sending the prompt message of making a reservation, the prompt message of making a reservation is made a reservation prompting for generation
Voice；Made a reservation described in transmission prompt message；Send the order detail；Transmission continues prompt message of ordering；According to user to institute
Close payment prompt message is exempted from the confirmation transmission for stating order detail；Send the Query Result prompt message.
In the embodiment of the present invention, the transmitting element 204 can perform step S24, step S27, step S29, step S31
And step S43.
Order generation unit 205, for the dining room information according to user's selection and dish information generation order detail.
In the embodiment of the present invention, the order generation unit 205 can perform step S26.
Price judging unit 206, whether the order total price for judging in the order detail, which has been more than or equal to, is sent valency.
In the embodiment of the present invention, the price judging unit 206 can perform step S28.
Payment unit 207, exempt from the operating process of close payment for being performed according to user to the confirmation for exempting from close payment.
In the embodiment of the present invention, the payment unit 207 can perform step S33.
Need it is to be noted that interface signified in the embodiment of the present invention is routine interface, by caller interface, with
Realize the program function under corresponding routine interface.
In summary, the embodiment of the present invention provides a kind of booking method for meal and relevant apparatus based on interactive voice, and electronics is set
Standby that voice can be sent to voice server, the voice that voice server can be sent to electronic equipment is identified, and then will know
Other result is sent to ordering services device, and ordering services device is made a reservation intention according to recognition result matching, by voice server to electricity
Sub- equipment feedback such as the dining room of recommendation, vegetable are made a reservation suggestion voice, to realize that voice is made a reservation, user can be made while order,
While doing the thing done, sold outside without user and dining room and vegetable are searched and screened one by one on interface of ordering.Should
Method is simple to operate, saves user and orders the time, the life to user brings great convenience.And it is possible to pass through this hair
The booking method for meal based on interactive voice of bright embodiment can carry out inquiry operation, use using inquiry channel inquiry or do not make
The history to be placed an order with the booking method for meal based on interactive voice of the embodiment of the present invention is made a reservation state.
In several embodiments provided herein, it should be understood that disclosed apparatus and method, can also pass through
Other modes are realized.Device embodiment described above is only schematical, for example, flow chart and block diagram in accompanying drawing
Show the device of multiple embodiments according to the present invention, method and computer program product architectural framework in the cards,
Function and operation.At this point, each square frame in flow chart or block diagram can represent the one of a module, program segment or code
Part, a part for the module, program segment or code include one or more and are used to realize holding for defined logic function
Row instruction.It should also be noted that at some as in the implementation replaced, the function that is marked in square frame can also with different from
The order marked in accompanying drawing occurs.For example, two continuous square frames can essentially perform substantially in parallel, they are sometimes
It can perform in the opposite order, this is depending on involved function.It is it is also noted that every in block diagram and/or flow chart
The combination of individual square frame and block diagram and/or the square frame in flow chart, function or the special base of action as defined in performing can be used
Realize, or can be realized with the combination of specialized hardware and computer instruction in the system of hardware.
In addition, each functional module in each embodiment of the present invention can integrate to form an independent portion
Point or modules individualism, can also two or more modules be integrated to form an independent part.
If the function is realized in the form of software function module and is used as independent production marketing or in use, can be with
It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words
The part to be contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter
Calculation machine software product is stored in a storage medium, including some instructions are causing a computer equipment (can be
People's computer, ordering services device, or network equipment etc.) perform all or part of step of each embodiment methods described of the present invention
Suddenly.And foregoing storage medium includes：USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory), deposit at random
Access to memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can be with the medium of store program codes.
It should be noted that herein, such as first and second or the like relational terms are used merely to an entity or behaviour
Make with another entity or operation make a distinction, and not necessarily require or imply these entities or operate between exist it is any this
Kind actual relation or order.Moreover, term " comprising ", "comprising" or its any other variant are intended to nonexcludability
Include so that process, method, article or equipment including a series of elements not only include those key elements, but also
Including the other element being not expressly set out, or also include for this process, method, article or equipment intrinsic want
Element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that wanted including described
Other identical element also be present in the process of element, method, article or equipment.
The preferred embodiments of the present invention are the foregoing is only, are not intended to limit the invention, for the skill of this area
For art personnel, the present invention can have various modifications and variations.Within the spirit and principles of the invention, that is made any repaiies
Change, equivalent substitution, improvement etc., should be included in the scope of the protection.It should be noted that：Similar label and letter exists
Similar terms is represented in following accompanying drawing, therefore, once being defined in a certain Xiang Yi accompanying drawing, is then not required in subsequent accompanying drawing
It is further defined and explained.
Claims (10)
- A kind of 1. booking method for meal based on interactive voice, applied to ordering services device, it is characterised in that methods described includes：The request of making a reservation for carrying information of making a reservation is received, the information of making a reservation identifies from the first user speech to be obtained；Information of being made a reservation according to described in determines the intention of making a reservation of user；Lookup mode corresponding to intention of being made a reservation according to described in searches dining room information and/or dish information, and generates to include and find Dining room information and/or dish information prompt message of making a reservation；Made a reservation described in transmission prompt message, the prompt message of making a reservation is made a reservation suggestion voice for generation.
- 2. the booking method for meal according to claim 1 based on interactive voice, it is characterised in that methods described also includes：Receive user according to described in make a reservation suggestion voice selection dining room information and dish information, the dining room information of the selection and Dish information is identified from second user voice and obtained；Dining room information and dish information generation order detail according to user's selection；The order detail is sent, the order detail is used to generate acknowledgement of orders suggestion voice.
- 3. the booking method for meal according to claim 2 based on interactive voice, it is characterised in that send the order described Before the step of details, in addition to：Judge whether the order total price in the order detail has been more than or equal to and send valency；If the order total price in the order detail, which is less than described, send valency, transmission continues prompt message of ordering, the continuation Prompt message of ordering continues suggestion voice of ordering for generation；The step of sending the order detail be：If the order total price in the order detail, which is more than or equal to described rise, send valency, the order detail is sent.
- 4. the booking method for meal according to claim 3 based on interactive voice, it is characterised in that methods described also includes：Confirmation of the user to the order detail is received, the user is used from the 3rd the confirmation of the order detail Family speech recognition obtains；The confirmation of the order detail is sent according to the user and exempts from close payment prompt message, it is described to exempt from close payment prompting Information exempts from close payment suggestion voice for generation；The user is received to exempting from the confirmation of close payment, the user is to exempting from the confirmation of close payment from fourth user language Sound identification obtains；The operating process for exempting from close payment is performed to the confirmation for exempting from close payment according to user.
- 5. the booking method for meal according to claim 1 based on interactive voice, it is characterised in that methods described also includes：Inquiry request is received, the inquiry request obtains from the identification of the 5th user speech；Inquired about according to the inquiry request and generate Query Result prompt message；The Query Result prompt message is sent, the Query Result prompt message is used to generate Query Result suggestion voice.
- 6. according to the booking method for meal based on interactive voice described in claim any one of 1-5, it is characterised in that the meaning of making a reservation Figure includes at least one of several forms：At least one in dining room, vegetable and the category specified according to user make a reservation, according to user to dining room, vegetable or category The history frequency of making a reservation makes a reservation, made a reservation according to the frequency of making a reservation of nearby users, coming that one is single and to come one at random single again.
- 7. a kind of booking method for meal based on interactive voice, applied to ordering system, the ordering system include voice server and Ordering services device, it is characterised in that methods described includes：The voice server receives the first user speech that electronic equipment is sent；The voice server carries out speech recognition to first user speech, obtains information of making a reservation；Information of being made a reservation described in the ordering services device foundation generates request of making a reservation, and is made a reservation to described in ordering services device transmission Request；The ordering services device is made a reservation according to described in asks the intention of making a reservation for determining user；Lookup mode corresponding to intention of being made a reservation described in the ordering services device foundation searches dining room information and/or dish information, and Generation includes the dining room information found and/or the prompt message of making a reservation of dish information；The ordering services device to the voice server send described in make a reservation prompt message；Prompt message of being made a reservation described in the voice server foundation generates suggestion voice of making a reservation, and sends institute to the electronic equipment State suggestion voice of making a reservation.
- 8. a kind of device of making a reservation based on interactive voice, it is characterised in that the voice-based device of making a reservation includes：Receiving unit, the request of making a reservation for information of making a reservation is carried for receiving, and the information of making a reservation obtains from the identification of the first user speech ；Determining unit, the intention of making a reservation of user is determined for request of being made a reservation according to described in；Generation unit, dining room information and/or dish information are searched for lookup mode corresponding to intention of being made a reservation according to described in, and it is raw Into the prompt message of making a reservation for including the dining room information found and/or dish information；Transmitting element, for sending the prompt message of making a reservation, the prompt message of making a reservation is made a reservation suggestion voice for generation.
- A kind of 9. ordering services device, it is characterised in that including：One or more processors；Memory, for storing one or more programs,When one or more of programs are by one or more of computing devices so that one or more of processors Realize the method as described in any in claim 1-6.
- 10. a kind of computer-readable recording medium, is stored thereon with computer program, it is characterised in that the computer program quilt The method as described in any in claim 1-6 is realized during computing device.
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| CN201710856105.0A CN107578320A (en) | 2017-09-19 | 2017-09-19 | Booking method for meal and relevant apparatus based on interactive voice |
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| CN111242721A (en) * | 2019-12-30 | 2020-06-05 | 北京百度网讯科技有限公司 | Voice meal ordering method and device, electronic equipment and storage medium |
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| CN111522907A (en) * | 2020-03-30 | 2020-08-11 | 深圳市阿斯盾云科技有限公司 | Intelligent voice shopping method and system |
| CN112634898A (en) * | 2021-01-10 | 2021-04-09 | 上海极豆科技有限公司 | Novel multi-round interaction method for vehicle-mounted voice service food purchasing function |
| CN113488030A (en) * | 2021-07-06 | 2021-10-08 | 思必驰科技股份有限公司 | Voice ordering method, device and system |
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