CN107507063A - Enterprise e-commerce consultation service system - Google Patents
Enterprise e-commerce consultation service system Download PDFInfo
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- CN107507063A CN107507063A CN201710719847.9A CN201710719847A CN107507063A CN 107507063 A CN107507063 A CN 107507063A CN 201710719847 A CN201710719847 A CN 201710719847A CN 107507063 A CN107507063 A CN 107507063A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Third-party assisted
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
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- Development Economics (AREA)
- Economics (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a kind of enterprise e-commerce consultation service system, including consultation platform, server and client terminal, the client terminal is connected to server by internet signal, the server is by being electrically connected at consultation platform, the consultation platform includes webpage consultation module, intelligent sound consultation module, artificial speech consultation module and database, the webpage consultation module is connected to database with intelligent sound module, the webpage consultation module includes information acquisition module, information storage module, information extraction modules, information contrast module and message output module, described information acquisition module is to gather the consultation information that user is inputted by webpage.The present invention was unlike being mostly interactive by carrying out consulting between communication on telephone and enterprise in the past, three kinds of consulting approach are employed so that customer selecting uses, enrich the means that client can seek advice from, and the efficiency that increase rate business advice is replied so that without wait when client is more.
Description
Technical field
The present invention relates to technical field of electronic commerce, more particularly to a kind of enterprise e-commerce consultation service system.
Background technology
Ecommerce is the commercial activity centered on the exchange of commodities using information network technique as means；It also is understood as
The activity of activity and related service is traded in a manner of electronic transaction on internet, intranet and value-added network, is to pass
The electronization for each link of business activity of uniting, networking, informationization.Ecommerce is typically referred in the extensive business trade in all parts of the world
Easily in activity, under the network environment that internet opens, based on browser/server application mode, ground is not met by both parties
Various commercial activities are carried out, realize online transaction between the shopping online of consumer, trade company and online e-payment and each
A kind of new commercial operation pattern of kind commercial activity, transaction, finance activities and the integrated service activity of correlation.
Network marketing is also a kind of product of ecommerce, and for network marketing, first to be carried out before doing
Network marketing scheme, just there is the implementation for being easy to plan like that.It is critical so carrying out ecommerce counseling services now, enterprise
Carry out ecommerce mainly to be exchanged with phone, sometimes because multiple phones can not return to client in time squeeze into simultaneously after
It is multiple, the loss of business tie-up partner may also can be caused while bringing inconvenience to client, so as to have lost the interests of enterprise,
So need to provide a kind of enterprise e-commerce consultation service system to solve above-mentioned produced problem.
The content of the invention
It is an object of the invention to provide a kind of enterprise e-commerce consultation service system, to solve in above-mentioned background technology
The problem of proposition.
To achieve these goals, the invention provides following technical scheme：
A kind of enterprise e-commerce consultation service system, including consultation platform, server and client terminal, the client are whole
End is connected to server by internet signal, and the server is by being electrically connected at consultation platform, the consultation platform bag
Include webpage consultation module, intelligent sound consultation module, artificial speech consultation module and database, the webpage consultation module and intelligence
Energy voice module is connected to database.
Preferably, the webpage consultation module includes information acquisition module, information storage module, information extraction modules, letter
Contrast module and message output module are ceased, described information acquisition module is to gather the consultation information that user is inputted by webpage, so
The information collected is stored in memory module by information acquisition module afterwards, and information extraction modules are passed through again after extracting database information
Cross the problem of information contrast module seeks advice from the information of data store internal with client in information storage module to be compared, final warp
Cross after comparing the return information drawn to be exported to server by message output module, server is by internet handle time
Complex information is transmitted to client terminal.
Preferably, the intelligent sound consultation module includes voice conversion module, information acquisition module, information storage mould
Block, information extraction modules, information contrast module, message output module, described information acquisition module are then that collection client terminal passes
The voice messaging transported to, the voice messaging of client is converted into by voice conversion module by text information, then information storage mould
Block is then that the text information after conversion is stored, and information extraction modules are then the reply data for extracting data store internal, are led to
Cross it is inverted after information contrast module proposes the return information in database and client after be stored in information storage module
The information in portion is compared, and eventually passes through the return information drawn after comparing and is converted into voice messaging by voice conversion module,
Transmitted by message output module to server, final server is whole to client speech answering information transfer by internet
End.
Preferably, voice messaging directly directly can be returned back to visitor by the artificial speech module by server and internet
Family terminal.
Preferably, the client terminal is computer terminal or intelligent mobile phone terminal.
Preferably, the data store internal information is the word return information that enterprise pre-stores in advance.
Compared with prior art, the beneficial effects of the invention are as follows：The present invention was unlike being mostly to pass through communication on telephone and enterprise in the past
It is interactive that consulting is carried out between industry, three kinds of consulting approach is employed so that customer selecting uses, enriches the hand that client can seek advice from
Section, and the efficiency that increase rate business advice is replied so that without wait when client is more.The first approach is that client can lead to
Cross computer terminal or mobile phone terminal and log in enterprise's webpage and seeked advice from, net is transmitted by text information the problem of consulting
It is acquired and is stored respectively by information acquisition module and information storage module inside page consultation module, information extraction modules and letter
Breath contrast module is extracted from information transmission modular biography after the corresponding return information of data store internal is contrasted counseling problem
Server is transported to, passes through the Internet transmission to client terminal.Second of approach is that client can be by mobile phone dialing enterprise voice
Seek advice from number and carry out intelligent sound consulting, the voice messaging of client is turned by voice conversion module again after being gathered by information acquisition module
Text information is turned to, is stored afterwards by information storage module, information extraction modules and information contrast module are data store internal phase
Voice messaging voice is converted into by voice conversion module after extracting after corresponding return information contrast counseling problem to believe
Breath, transmits to server from information transmission modular, passes through the Internet transmission to client terminal.The third approach is directly to dial enterprise
Industry consulting telephone carries out voice consulting.
Brief description of the drawings
Fig. 1 is present system block diagram.
Embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, below in conjunction with specific embodiment, to this
Invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, not
For limiting the present invention.
To achieve these goals, the invention provides following technical scheme：
A kind of enterprise e-commerce consultation service system, including consultation platform, server and client terminal, the client are whole
End is connected to server by internet signal, and the server is by being electrically connected at consultation platform, the consultation platform bag
Include webpage consultation module, intelligent sound consultation module, artificial speech consultation module and database, the webpage consultation module and intelligence
Energy voice module is connected to database.
The webpage consultation module includes information acquisition module, information storage module, information extraction modules, information contrast mould
Block and message output module, described information acquisition module are to gather the consultation information that user is inputted by webpage, and then information is adopted
The information collected is stored in memory module by collection module, and information extraction modules are then to pass through information pair again after extracting database information
The problem of information of data store internal is seeked advice from client in information storage module than module is compared, after eventually passing through comparison
The return information drawn is exported to server, server by message output module and return information is being passed by internet
Transport to client terminal.The intelligent sound consultation module include voice conversion module, information acquisition module, information storage module,
Information extraction modules, information contrast module, message output module, described information acquisition module then be collection client terminal transmit to
Voice messaging, the voice messaging of client is converted into by voice conversion module by text information, then information storage module is then
It is that the text information after conversion is stored, information extraction modules are then the reply data for extracting data store internal, pass through letter
It is stored in after breath contrast module is inverted after the return information in database and client are proposed inside information storage module
Information is compared, and eventually passes through the return information drawn after comparing and is converted into voice messaging by voice conversion module, passes through
Message output module is transmitted to server, and final server is by internet speech answering information transfer to client terminal.Institute
State artificial speech module directly directly can return back to client terminal by server and internet voice messaging.The client is whole
Hold as computer terminal or intelligent mobile phone terminal.The data store internal information is that the word that enterprise pre-stores in advance replys letter
Breath.
In summary：The present invention employs unlike being mostly interactive by carrying out consulting between communication on telephone and enterprise in the past
Three kinds of consulting approach are used for customer selecting, enrich the means that client can seek advice from, and increase rate business advice is replied
Efficiency so that without wait when client is more.The first approach is that client can be stepped on by computer terminal or mobile phone terminal
Record enterprise webpage is seeked advice from, and is transmitted by text information inside webpage consultation module by information gathering the problem of consulting
Module and information storage module are acquired and stored respectively, and information extraction modules and information contrast module are data store internal phase
Extract after corresponding return information contrast counseling problem and transmitted from information transmission modular to server, pass through the Internet transmission
To client terminal.Second of approach is that client can seek advice from number progress intelligent sound consulting by mobile phone dialing enterprise voice,
The voice messaging of client is converted into text information by voice conversion module again after being gathered by information acquisition module, is deposited afterwards by information
Store up module storage, information extraction modules and information contrast module and the corresponding return information of data store internal is contrasted counseling problem
After extract after voice messaging is converted into by voice conversion module by voice messaging, transmitted from information transmission modular to service
Device, pass through the Internet transmission to client terminal.The third approach is directly to dial business advice phone to carry out voice consulting.
The foregoing is only a preferred embodiment of the present invention, but protection scope of the present invention be not limited thereto,
Any one skilled in the art the invention discloses technical scope in, technique according to the invention scheme and its
Inventive concept is subject to equivalent substitution or change, should all be included within the scope of the present invention.
Claims (6)
1. a kind of enterprise e-commerce consultation service system, including consultation platform, server and client terminal, it is characterised in that：
The client terminal is connected to server by internet signal, and the server is described by being electrically connected at consultation platform
Consultation platform includes webpage consultation module, intelligent sound consultation module, artificial speech consultation module and database, and the webpage is consulted
Ask module and be connected to database with intelligent sound module.
A kind of 2. enterprise e-commerce consultation service system according to claim 1, it is characterised in that：The webpage consulting
Module includes information acquisition module, information storage module, information extraction modules, information contrast module and message output module, institute
It is to gather the consultation information that user is inputted by webpage to state information acquisition module, and then information acquisition module is the information collected
Memory module is stored in, information extraction modules are then to pass through information contrast module again data store internal after extracting database information
The problem of information is seeked advice from client in information storage module is compared, and eventually passes through the return information drawn after comparing and passes through letter
Breath output module, which is exported to server, server, is transmitting return information to client terminal by internet.
A kind of 3. enterprise e-commerce consultation service system according to claim 1, it is characterised in that：The intelligent sound
Consultation module include voice conversion module, information acquisition module, information storage module, information extraction modules, information contrast module,
Message output module, described information acquisition module then be gather client terminal transmit to voice messaging, mould is converted by voice
The voice messaging of client is converted into text information by block, and then information storage module is then that the text information after conversion is deposited
Storage, information extraction modules are then the reply data for extracting data store internal, by information contrast module the reply in database
The information being stored in after information is inverted after being proposed with client inside information storage module is compared, after eventually passing through comparison
The return information drawn is converted into voice messaging by voice conversion module, is transmitted by message output module to server, most
Whole server is by internet speech answering information transfer to client terminal.
A kind of 4. enterprise e-commerce consultation service system according to claim 1, it is characterised in that：The artificial speech
Voice messaging directly directly can be returned back to client terminal by module by server and internet.
A kind of 5. enterprise e-commerce consultation service system according to claim 1, it is characterised in that：The client terminal
For computer terminal or intelligent mobile phone terminal.
A kind of 6. enterprise e-commerce consultation service system according to claim 1, it is characterised in that：In the database
Portion's information is the word return information that enterprise pre-stores in advance.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710719847.9A CN107507063A (en) | 2017-08-21 | 2017-08-21 | Enterprise e-commerce consultation service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710719847.9A CN107507063A (en) | 2017-08-21 | 2017-08-21 | Enterprise e-commerce consultation service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN107507063A true CN107507063A (en) | 2017-12-22 |
Family
ID=60691321
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710719847.9A Withdrawn CN107507063A (en) | 2017-08-21 | 2017-08-21 | Enterprise e-commerce consultation service system |
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| Country | Link |
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| CN (1) | CN107507063A (en) |
Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108647979A (en) * | 2018-05-10 | 2018-10-12 | 柳州市恒利电子科技有限公司 | A kind of enterprise e-commerce consultation service system |
| CN109409818A (en) * | 2018-09-07 | 2019-03-01 | 安徽恒科信息技术有限公司 | The small micro- set-off guarantor of one kind opens up management system |
| CN109670911A (en) * | 2018-12-14 | 2019-04-23 | 安徽仁昊智能科技有限公司 | A kind of online shopping platform automatically replies voice system |
| CN110110038A (en) * | 2018-08-17 | 2019-08-09 | 平安科技（深圳）有限公司 | Traffic predicting method, device, server and storage medium |
| CN110399575A (en) * | 2019-07-12 | 2019-11-01 | 西安微媒软件有限公司 | A kind of wisdom agricultural mobile phone barcode scanning inquiry service |
| CN112509574A (en) * | 2020-11-26 | 2021-03-16 | 上海济邦投资咨询有限公司 | Investment consultation service system based on big data |
| CN114331470A (en) * | 2021-12-20 | 2022-04-12 | 上海盈溪电子商务有限公司 | Online consultation service system for electronic commerce |
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| CN104463619A (en) * | 2014-11-10 | 2015-03-25 | 成都启航信息技术有限公司 | LDAP-based internet product catalogue selling system and control method |
| CN105931104A (en) * | 2016-04-25 | 2016-09-07 | 张浩楠 | Internet-based supermarket shopping system |
| CN107045702A (en) * | 2017-06-18 | 2017-08-15 | 邹素芬 | A kind of solid shop/brick and mortar store network selling equipment |
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2017
- 2017-08-21 CN CN201710719847.9A patent/CN107507063A/en not_active Withdrawn
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104463619A (en) * | 2014-11-10 | 2015-03-25 | 成都启航信息技术有限公司 | LDAP-based internet product catalogue selling system and control method |
| CN105931104A (en) * | 2016-04-25 | 2016-09-07 | 张浩楠 | Internet-based supermarket shopping system |
| CN107045702A (en) * | 2017-06-18 | 2017-08-15 | 邹素芬 | A kind of solid shop/brick and mortar store network selling equipment |
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108647979A (en) * | 2018-05-10 | 2018-10-12 | 柳州市恒利电子科技有限公司 | A kind of enterprise e-commerce consultation service system |
| CN110110038A (en) * | 2018-08-17 | 2019-08-09 | 平安科技（深圳）有限公司 | Traffic predicting method, device, server and storage medium |
| CN110110038B (en) * | 2018-08-17 | 2023-04-18 | 平安科技（深圳）有限公司 | Telephone traffic prediction method, device, server and storage medium |
| CN109409818A (en) * | 2018-09-07 | 2019-03-01 | 安徽恒科信息技术有限公司 | The small micro- set-off guarantor of one kind opens up management system |
| CN109670911A (en) * | 2018-12-14 | 2019-04-23 | 安徽仁昊智能科技有限公司 | A kind of online shopping platform automatically replies voice system |
| CN110399575A (en) * | 2019-07-12 | 2019-11-01 | 西安微媒软件有限公司 | A kind of wisdom agricultural mobile phone barcode scanning inquiry service |
| CN112509574A (en) * | 2020-11-26 | 2021-03-16 | 上海济邦投资咨询有限公司 | Investment consultation service system based on big data |
| CN112509574B (en) * | 2020-11-26 | 2022-07-22 | 上海济邦投资咨询有限公司 | Investment consultation service system based on big data |
| CN114331470A (en) * | 2021-12-20 | 2022-04-12 | 上海盈溪电子商务有限公司 | Online consultation service system for electronic commerce |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WW01 | Invention patent application withdrawn after publication |
Application publication date: 20171222 |
|
| WW01 | Invention patent application withdrawn after publication |