CN107506157B - Self-service terminal equipment error auxiliary recovery system and method - Google Patents
Self-service terminal equipment error auxiliary recovery system and method Download PDFInfo
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- CN107506157B CN107506157B CN201710750375.3A CN201710750375A CN107506157B CN 107506157 B CN107506157 B CN 107506157B CN 201710750375 A CN201710750375 A CN 201710750375A CN 107506157 B CN107506157 B CN 107506157B
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1202—Dedicated interfaces to print systems specifically adapted to achieve a particular effect
- G06F3/121—Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- G06F3/1201—Dedicated interfaces to print systems
- G06F3/1223—Dedicated interfaces to print systems specifically adapted to use a particular technique
- G06F3/1229—Printer resources management or printer maintenance, e.g. device status, power levels
- G06F3/1234—Errors handling and recovery, e.g. reprinting
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- Theoretical Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
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Abstract
The invention discloses a self-service terminal equipment error auxiliary recovery system and a self-service terminal equipment error auxiliary recovery method, wherein the self-service terminal equipment error auxiliary recovery system comprises a server and self-service terminal equipment, and the server and the self-service terminal equipment establish communication connection; when the server identifies that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing the corresponding function key on the self-service terminal equipment, the server sends an instruction for controlling the keys of the self-service terminal equipment to the self-service terminal equipment so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work. According to the invention, when the self-service terminal equipment is detected to have an error which can enable the terminal equipment to recover to work by pressing the corresponding function key on the terminal equipment, the automatic terminal equipment can automatically recover to work.
Description
Technical Field
The invention belongs to self-service terminal equipment, and particularly relates to a self-service terminal equipment error auxiliary recovery system and a self-service terminal equipment error auxiliary recovery method.
Background
Self-service terminal devices typically include a human-machine interface that is operated by a user in accordance with device prompts. For example, bank ATM machines, subway ticket vending machines, self-service printers, etc. are all self-service terminal devices. The invention of the self-service terminal device greatly facilitates the travel and service of people.
In the operation process of the self-service terminal equipment, errors often occur due to various reasons, and the errors can be solved only by pressing the function keys on the self-service terminal equipment. Such as: self-service printer, self-service printer can be because of self reason or paper reason in the use, error such as paper size unidentified, medium mismatch, equipment mistake and not picking up paper appear. When these errors occur in the printer, the printer may need to be returned to operation by pressing a confirmation key or other keys on the printer. However, the self-service printer is an unattended device, and when the self-service printer has the problems, if the corresponding function key cannot be pressed in time to enable the self-service printer to recover to work, the use efficiency of the self-service printer is greatly reduced.
Therefore, a new system and method for recovering error assistance of self-service terminal equipment must be developed.
Disclosure of Invention
The invention aims to provide a self-service terminal equipment error auxiliary recovery system and a self-service terminal equipment error auxiliary recovery method, which can enable automatic terminal equipment to automatically recover work when detecting that the self-service terminal equipment has an error which can enable the terminal equipment to recover work by pressing a corresponding function key on the terminal equipment.
The invention relates to a self-service terminal equipment error auxiliary recovery method, which comprises the following steps:
and responding to the server to identify that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing the corresponding function key on the self-service terminal equipment, and sending an instruction for controlling the key of the self-service terminal equipment to the self-service terminal equipment by the server so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work.
Further, the self-service terminal equipment is a self-service printer;
the server sends a snmp protocol instruction and an http network request to the self-service printer based on the snmp protocol, acquires the current state of the self-service printer and the display content of a printer panel, identifies that the self-service printer has an error which can enable the self-service printer to recover work by pressing a corresponding function key on the self-service printer based on the acquired information, and sends the snmp protocol instruction for controlling the self-service printer to the self-service printer, and the self-service printer controls the self-service printer to recover work based on the snmp protocol instruction.
Further, the error which can enable the self-service printer to recover work by pressing the corresponding function key on the self-service printer is one or more of paper size unidentified, media mismatched, equipment error and unidentified paper.
The self-service terminal equipment error auxiliary recovery system comprises a server and self-service terminal equipment, wherein the server and the self-service terminal equipment establish communication connection;
when the server identifies that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing the corresponding function key on the self-service terminal equipment, the server sends an instruction for controlling the keys of the self-service terminal equipment to the self-service terminal equipment so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work.
Further, the self-service terminal equipment is a self-service printer;
the server sends a snmp protocol instruction and an http network request to the self-service printer based on the snmp protocol, acquires the current state of the self-service printer and the display content of a printer panel, identifies that the self-service printer has an error which can enable the self-service printer to recover work by pressing a corresponding function key on the self-service printer based on the acquired information, and sends the snmp protocol instruction for controlling the self-service printer to the self-service printer, and the self-service printer controls the self-service printer to recover work based on the snmp protocol instruction.
Further, the error which can enable the self-service printer to recover work by pressing the corresponding function key on the self-service printer is one or more of paper size unidentified, media mismatched, equipment error and unidentified paper.
The invention has the following advantages: when detecting that the self-service terminal equipment has an error which can enable the terminal equipment to recover work by pressing the corresponding function key on the terminal equipment, the automatic terminal equipment can automatically recover work. Particularly, when the self-service printer has errors such as unidentified paper size, mismatched medium, equipment error, unidentified paper and the like, the method can timely capture the errors and send a specified instruction to the self-service printer to simulate the pressing of a confirmation key or other necessary keys on the self-service printer, so that the self-service printer recovers work, and the use efficiency of the self-service printer is greatly improved.
Drawings
FIG. 1 is a flow chart of the present invention, which is a self-service printer.
Detailed Description
The invention will be further explained with reference to the drawings.
The invention relates to a self-service terminal equipment error auxiliary recovery method, which comprises the following steps: and responding to the server to identify that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing the corresponding function key on the self-service terminal equipment, and sending an instruction for controlling the key of the self-service terminal equipment to the self-service terminal equipment by the server so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work.
The following describes the present invention in detail by taking a self-service printer as an example:
the self-service printer is in communication connection with the server through the network cable. Self-service printers are generally installed in communities, schools or other places, and the respective self-service printers are managed through cloud platforms, so that people can print as required at any time and any place.
As shown in fig. 1, the server sends a snmp protocol command and an http network request to the self-service printer through a network cable based on a snmp protocol (simple network management protocol), acquires a current state of the self-service printer and a display content of a printer panel, and identifies that an error that enables the self-service printer to resume working by pressing a corresponding function key on the self-service printer occurs in the self-service printer based on the acquired information, the server sends the snmp protocol command for controlling a key of the self-service printer to the self-service printer through the network cable, and the self-service printer controls the self-service printer to resume working based on the snmp protocol command.
In the invention, the error which can enable the self-service printer to recover the work by pressing the corresponding function key on the self-service printer is one or more of unidentified paper size, mismatched medium, equipment error and unidentified paper.
The self-service terminal equipment error auxiliary recovery system comprises a server and self-service terminal equipment, wherein the server and the self-service terminal equipment establish communication connection; when the server identifies that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing the corresponding function key on the self-service terminal equipment, the server sends an instruction for controlling the keys of the self-service terminal equipment to the self-service terminal equipment so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work.
Claims (2)
1. A self-service terminal device error auxiliary recovery method is characterized by comprising the following steps:
when the server identifies that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing a corresponding function key on the self-service terminal equipment, the server sends an instruction for controlling a key of the self-service terminal equipment to the self-service terminal equipment so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work;
the self-service terminal equipment is a self-service printer;
the server sends a snmp protocol instruction and an http network request to the self-service printer based on the snmp protocol, acquires the current state of the self-service printer and the display content of a printer panel, identifies that the self-service printer has an error which can enable the self-service printer to recover work by pressing a corresponding function key on the self-service printer based on the acquired information, and sends the snmp protocol instruction for controlling a self-service printer key to the self-service printer, and the self-service printer controls the self-service printer to recover work based on the snmp protocol instruction;
the error that can enable the self-service printer to recover work by pressing the corresponding function key on the self-service printer is one or more of paper size unidentified, media mismatched, equipment error and unidentified paper.
2. The utility model provides a self-service terminal equipment error assists recovery system which characterized in that: the system comprises a server and self-service terminal equipment, wherein the server and the self-service terminal equipment establish communication connection;
when the server identifies that the self-service terminal equipment has an error which can enable the self-service terminal equipment to recover work by pressing a corresponding function key on the self-service terminal equipment, the server sends an instruction for controlling a key of the self-service terminal equipment to the self-service terminal equipment so as to simulate the pressing of the corresponding function key on the self-service terminal equipment and enable the self-service terminal equipment to recover work;
the self-service terminal equipment is a self-service printer;
the server sends a snmp protocol instruction and an http network request to the self-service printer based on the snmp protocol, acquires the current state of the self-service printer and the display content of a printer panel, identifies that the self-service printer has an error which can enable the self-service printer to recover work by pressing a corresponding function key on the self-service printer based on the acquired information, and sends the snmp protocol instruction for controlling a self-service printer key to the self-service printer, and the self-service printer controls the self-service printer to recover work based on the snmp protocol instruction;
the error that can enable the self-service printer to recover work by pressing the corresponding function key on the self-service printer is one or more of paper size unidentified, media mismatched, equipment error and unidentified paper.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710750375.3A CN107506157B (en) | 2017-08-28 | 2017-08-28 | Self-service terminal equipment error auxiliary recovery system and method |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710750375.3A CN107506157B (en) | 2017-08-28 | 2017-08-28 | Self-service terminal equipment error auxiliary recovery system and method |
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| Publication Number | Publication Date |
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| CN107506157A CN107506157A (en) | 2017-12-22 |
| CN107506157B true CN107506157B (en) | 2020-11-03 |
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| CN201710750375.3A Active CN107506157B (en) | 2017-08-28 | 2017-08-28 | Self-service terminal equipment error auxiliary recovery system and method |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102024292A (en) * | 2009-09-14 | 2011-04-20 | 陈立军 | Self-service copying machine |
| CN103116481A (en) * | 2013-03-11 | 2013-05-22 | 北京八七彩科技有限公司 | Auxiliary system, device and method of note printing |
| US20170132502A1 (en) * | 2015-11-09 | 2017-05-11 | Seiko Epson Corporation | Control method of a printer, and printer |
-
2017
- 2017-08-28 CN CN201710750375.3A patent/CN107506157B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102024292A (en) * | 2009-09-14 | 2011-04-20 | 陈立军 | Self-service copying machine |
| CN103116481A (en) * | 2013-03-11 | 2013-05-22 | 北京八七彩科技有限公司 | Auxiliary system, device and method of note printing |
| US20170132502A1 (en) * | 2015-11-09 | 2017-05-11 | Seiko Epson Corporation | Control method of a printer, and printer |
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| Publication number | Publication date |
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| CN107506157A (en) | 2017-12-22 |
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