CN107453894A - The method and system for supporting intelligent customer service robot entrance to open - Google Patents
The method and system for supporting intelligent customer service robot entrance to open Download PDFInfo
- Publication number
- CN107453894A CN107453894A CN201610522833.3A CN201610522833A CN107453894A CN 107453894 A CN107453894 A CN 107453894A CN 201610522833 A CN201610522833 A CN 201610522833A CN 107453894 A CN107453894 A CN 107453894A
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- CN
- China
- Prior art keywords
- entrance
- server
- configuration
- renewal
- application
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
- H04L41/0816—Configuration setting characterised by the conditions triggering a change of settings the condition being an adaptation, e.g. in response to network events
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Information Transfer Between Computers (AREA)
- Manipulator (AREA)
Abstract
A kind of method for supporting intelligent customer service robot entrance to open is provided, including：User end to server sends the data relevant with entrance configuration；Entrance configuration in data renewal local file and database described in server by utilizing, and notify other server update entrances to configure；And other servers the entrance configuration after database loading renewal, update own local file after notice is received, and notify to have subscribed the client renewal entrance configuration of entrance configuration.The entrance that the present invention realizes intelligent customer service robot opens, and expands entrance with enabling intelligent customer service robot fast and stable.
Description
Technical field
The present invention relates to field of artificial intelligence, and in particular to supports intelligent customer service robot to enter
The open method and system of mouth.
Background technology
Intelligent customer service robot utilizes the artificial intelligence field skills such as natural language processing, machine learning
Art, user's counseling problem is received, understanding problem is semantic, identifies user view and provides correctly
Response.
Natural Language Processing Models, answer storehouse, configuration information, statistics are an intelligence visitors
Take the core data of robot.One robot have multiple entrances (alternatively referred to as source,
Source), such as web page class entrance, cell phone application class entrance, wechat class entrance, microblogging class entrance
Deng.Wherein web page class entrance again according to service conditions include as commodity page entry, order page entry,
Customer service page entry, sidebar entrance etc..Model, answer storehouse corresponding to each entrance, with confidence
Breath, statistics are likely to different.
One robot includes multiple entrances, and different entrances corresponds to different data.Intelligence visitor
Multiple robots (an i.e. corresponding robot of a business side), machine need to be supported by taking robot system
Need completely isolated between device people, data are entirely different.
Intelligent customer service robots internal system includes multiple applications, and each application can hold entrance
Information.During the continuous expanding machinery people of system, it is desirable to provide the side that a kind of entrance opens
Method, entrance opening is voluntarily configured to the business side of each robot.It is not present in the prior art
The method for supporting intelligent customer service robot entrance to open.
The content of the invention
In view of this, the present invention proposes a kind of side for supporting intelligent customer service robot entrance to open
Method so that the business Fang Junneng of each robot of system is voluntarily with posting port and automatic synchronization to system
All applications.
According to the first aspect of the invention, there is provided one kind supports intelligent customer service robot entrance to open
Method, including：User end to server sends the data relevant with entrance configuration；Server
The entrance updated using the data in local file and database is configured, and notifies other services
Device renewal entrance configuration；And other servers add after notice is received from the database
The entrance configuration after renewal is carried, updates own local file, and notifies to have subscribed entrance configuration
Client renewal entrance configuration.
Preferably, the client can be application.It is highly preferred that the application can include
In classification application, Entity recognition application, FAQ applications, error correction applications and response application extremely
It is few one.
Preferably, entrance configuration can include having the entrance that is mutually related, robot ID,
The entry of terminal and model ID.
Preferably, methods described can also include：User end to server is periodically inquired about entrance and matched somebody with somebody
Whether have renewal, in this way, then the entrance configuration after renewal is received from server if putting.
According to the second aspect of the invention, there is provided one kind supports intelligent customer service robot entrance to open
System, including：Multiple client；First server；Second server；And database.
Wherein, the first server is configured as receiving from one in multiple client and matched somebody with somebody with entrance
The data of pass are equipped with, the entrance updated using the data in local file and database is configured,
And notify second server renewal entrance configuration.The second server is configured as from the first clothes
It is engaged in after device reception notice, is configured to local file from the entrance after database loading renewal, and lead to
Know the client renewal entrance configuration that have subscribed entrance configuration.
Preferably, the client can be application.It is highly preferred that the application can include
In classification application, Entity recognition application, FAQ applications, error correction applications and response application extremely
It is few one.
Preferably, the entrance configuration can also include having be mutually related entrance, robot
ID, terminal and model ID entry.
Preferably, the client can be additionally configured to periodically inquire about entrance configuration to server
Whether there is renewal, in this way, then the entrance configuration after renewal is received from server.
The present invention realizes entrance configuration information automatic synchronization, and unified externally provide changes entrance
Service, that is, realize robot entrance and open.The present invention realizes intelligent customer service robot
Entrance opens, and expands entrance with enabling intelligent customer service robot fast and stable.
According to the third aspect of the invention we, there is provided one kind supports intelligent customer service robot entrance to open
Device.Described device includes entrance configuration transmitting element, home server updating block and visitor
Family end updating block.
Entrance configuration transmitting element is configured as, and is sent by user end to server and matched somebody with somebody with entrance
It is equipped with the data of pass.Home server updating block is configured as, and is utilized by home server
The data configure to update the entrance in local file and database, and notify other servers
Update entrance configuration.Client updating block is configured as, and notice is received in other servers
Afterwards, configured by other servers from the entrance after database loading renewal, update other
The local file of server itself, and notify the client renewal entrance that have subscribed entrance configuration to match somebody with somebody
Put.
Preferably, the client is application.It is highly preferred that the application can include classification
Using at least one in the application of, Entity recognition, FAQ applications, error correction applications and response application
It is individual.
Entrance configuration can include having the entrance that is mutually related, robot ID, terminal and
Model ID entry.
Preferably, client can periodically inquire about whether entrance configuration has renewal to server, such as
It is that the entrance configuration after renewal is then received from server.
The present invention not only can neatly update entrance configuration, also with good disaster tolerance.
Only when database is unavailable, Servers-all is unavailable, client without local profile with
And server loses (this hardly possible generation) snapshot occurs simultaneously when, access information configuration is
It is unavailable.
Brief description of the drawings
According to combining following description of the exemplary drawings to exemplary embodiment, the disclosure other
Details, aspect and advantage will become obvious, in the accompanying drawings：
Fig. 1 shows the example for the data that intelligent customer service robot includes；
Fig. 2 shows showing for the access information that each application according to embodiments of the present invention need to be safeguarded
Example；
Fig. 3, which is shown, according to embodiments of the present invention to be used to voluntarily configure access information and is synchronized to
The schematic diagram of the configuration center of all applications of system；And
Fig. 4 shows what support intelligent customer service robot entrance according to embodiments of the present invention opened
Method.
Fig. 5 shows what support intelligent customer service robot entrance according to embodiments of the present invention opened
Device.
Embodiment
The specific embodiment of the present invention is described more fully below, it should be noted that reality described herein
Example is applied to be served only for for example, being not intended to limit the invention.In the following description, in order to carry
For thorough understanding of the present invention, a large amount of specific details are elaborated.It is however, general for this area
Lead to it is obvious to the skilled person that the present invention need not be carried out using these specific details.
The data that an intelligent customer service robot includes are shown in Fig. 1.Usually, an intelligence
Energy customer service robot system will support multiple robots, include multiple applications and service, such as classify
Using, Entity recognition application, FAQ applications, error correction applications, response application etc..Each application
Maintenance access information is required for, each application needs real-time synchronization to change after access information changes.
As shown in figure 1, for specific intelligent customer service robot, it, which is operated, at least needs robot
The information such as model, configuration information, statistics, answer storehouse.
The access information that each application according to embodiments of the present invention need to be safeguarded is shown in Fig. 2.
As illustrated, including group and dataId as unique mark one kind configuration data, wherein
Group=JIMI, dataId=source_robot, in addition to access information, wherein including " entrance：
Robot ID：Terminal：Model ID " four-tuple, so as to by the relevant information of entrance and robot
Map.As shown in Fig. 2 wherein list four four-tuples, but the invention is not restricted to this,
The quantity of access information can be any bar.
Fig. 3, which is shown, according to embodiments of the present invention to be used to voluntarily configure access information and is synchronized to
The schematic diagram of the configuration center of all applications of system.In the present invention, the excellent of configuration center is used
Gesture includes：First, realize configuration information automatic synchronization；Second, unified externally provide what change configured
Service；Third, disaster recovery measure is complete.
In Fig. 3, client (client) refers to the application using configuration center, specifically used side
Formula is to quote the client jar bags of configuration center.Service end (Server) refers to that configuration center takes
Business device example.Number clients and service end number in one system are indefinite, as an example, Fig. 3
In only list two clients and three service ends to illustrate realization principle.Can be with the present invention
Including at least two clients and at least two service ends.As an example, database is
MySQL database, but not limited to this.
Application described in detail below from particular clients voluntarily configures access information and synchronous
To the flow of all applications of system.
When user changes entrance by client (such as client 311) to be configured, data flow is such as
Under：
A. client 311 sends data to service end (publish data), and the data can be with
Access information is configured for updating.
B. after the data from client 311 are received, service end 321 uses the data
Come change the entrance in local file and database 331 configuration (merge/update), while to its
He sends message at service end 322,323, with notice renewal entrance configuration (notify dump).
C. other service ends 322,323 load newest after notice is received from database 331
Entrance be configured to local file, to update its local file.Hereafter, there can be two ways
To make client 312 update the configuration of its entrance.Mode one, server 322 have subscribed to notice
The client 312 of entrance configuration information sends a notification message (notify data)；Mode two, visitor
Family end can periodically or non-periodically inquire about server (query data changed), with find into
Whether mouth configuration has change.
D. receive notice or find that the entrance in server is configured with the client 312 of change more
New entrance configuration.
Fig. 4 shows what support intelligent customer service robot entrance according to embodiments of the present invention opened
Method.With reference to figure 4, in step 401, user end to server sends relevant with entrance configuration
Data.In step 402, in data renewal local file and database described in server by utilizing
Entrance configuration, and notify other server update entrances configure.In step 403, other clothes
Business device is after notice is received, and the entrance configuration after database loading renewal, renewal is certainly
Body local file, and notify to have subscribed the client renewal entrance configuration of entrance configuration.
Preferably, the client is application.It is highly preferred that the application can include classification
Using at least one in the application of, Entity recognition, FAQ applications, error correction applications and response application
It is individual.
Entrance configuration can include having the entrance that is mutually related, robot ID, terminal and
Model ID entry.
Preferably, client can periodically inquire about whether entrance configuration has renewal to server, such as
It is that the entrance configuration after renewal is then received from server.
Fig. 5 shows what support intelligent customer service robot entrance according to embodiments of the present invention opened
Device 500.Device 500 includes entrance configuration transmitting element 501, home server updating block
502 and client updating block 503.
Entrance configuration transmitting element 501 is configured as, and is sent by user end to server with entering
Mouth configures relevant data.Home server updating block 502 is configured as, and passes through local clothes
Business device updates the configuration of the entrance in local file and database using the data, and notifies it
He configures server update entrance.Client updating block 503 is configured as, in other services
After device receives notice, matched somebody with somebody by other servers from the entrance after database loading renewal
Put, update other servers local files of itself, and notify to have subscribed the client of entrance configuration
End renewal entrance configuration.
Preferably, the client is application.It is highly preferred that the application can include classification
Using at least one in the application of, Entity recognition, FAQ applications, error correction applications and response application
It is individual.
Entrance configuration can include having the entrance that is mutually related, robot ID, terminal and
Model ID entry.
Preferably, client can periodically inquire about whether entrance configuration has renewal to server, such as
It is that the entrance configuration after renewal is then received from server.
Detailed description according to the above to example embodiment, except realizing entrance configuration opening and oneself
It is dynamic synchronous, yet another advantage of the present invention is that having good disaster tolerance.As can be seen that only
When having while meeting following condition (this is very extreme situation, as a consequence it is hardly possible to is occurred),
Access information configuration is just unavailable：A. database is unavailable；B. Servers-all is unavailable；c.
Client is without local profile；D. server loses snapshot.
Detailed description above has been elaborated by using schematic diagram, flow chart and/or example
Numerous embodiments of inspection method and system.Included in this schematic diagram, flow chart and/or example
In the case of one or more functions and/or operation, it will be understood by those skilled in the art that this show
Be intended to, flow chart or each function in example and/or operation can by various structures, hardware,
Software, firmware or they substantial any combination to realize individually and/or jointly.In a reality
Apply in example, if the stem portion of theme described in embodiments of the invention can pass through application specific integrated circuit
(ASIC), field programmable gate array (FPGA), digital signal processor (DSP) or
Other integrate forms to realize.It is however, those skilled in the art will appreciate that disclosed herein
The some aspects of embodiment can equally realize in integrated circuit on the whole or partly
In, it is embodied as the one or more computer program (examples run on one or more computer
Such as, it is embodied as the one or more programs run in one or more computer system), realize
It is one or more programs for running on the one or more processors (for example, being embodied as one
The one or more programs run on individual or multi-microprocessor), it is embodied as firmware, or essence
On be embodied as any combination of aforesaid way, and those skilled in the art are according to the disclosure, will
Possess design circuit and/or write the ability of software and/or firmware code.In addition, this area skill
Art personnel are it will be recognized that the mechanism of theme described in the disclosure can produce as the program of diversified forms
Product are distributed, and no matter are actually used for performing the particular type of the signal bearing medium of distribution
How, the exemplary embodiment of theme described in the disclosure is applicable.The example of signal bearing medium
Including but not limited to：Recordable-type media, as floppy disk, hard disk drive, compact-disc (CD),
Digital universal disc (DVD), digital magnetic tape, computer storage etc.；And transmission type media,
As numeral and/or analogue communication medium (for example, optical fiber cable, waveguide, wired communications links,
Wireless communication link etc.).
Although exemplary embodiment describing the present invention with reference to several, it is to be understood that, it is used
Term is explanation and exemplary and nonrestrictive term.Because the present invention can be with a variety of shapes
Formula is embodied without departing from the spiritual or substantive of invention, it should therefore be appreciated that above-described embodiment
Any foregoing details is not limited to, and should be in the spirit and scope that appended claims are limited
Widely explain, therefore the whole changes fallen into claim or its equivalent scope and remodeling are all
Appended claims are should be to be covered.
It should be noted that it these are only presently preferred embodiments of the present invention and principle.This area
Technical staff is it will be appreciated that the invention is not restricted to specific embodiment here.Those skilled in the art
Member can make various significant changes, adjustment and replacement, without departing from protection scope of the present invention.
The scope of the present invention is defined by the following claims.
Claims (10)
1. a kind of method for supporting intelligent customer service robot entrance to open, including：
User end to server sends the data relevant with entrance configuration；
Entrance configuration in data renewal local file and database described in server by utilizing, and lead to
Know that other server update entrances configure；And
Other servers are matched somebody with somebody after notice is received from the entrance after database loading renewal
Put, update own local file, and notify the client renewal entrance that have subscribed entrance configuration to match somebody with somebody
Put.
2. according to the method for claim 1, wherein the client is application.
3. according to the method for claim 2, wherein the application include classification application,
It is at least one in Entity recognition application, FAQ applications, error correction applications and response application.
4. according to the method for claim 1, wherein entrance configuration includes having phase
The entrance of mutual correlation, robot ID, terminal and model ID entry.
5. according to the method for claim 1, it can also include：User end to server
Periodically whether the configuration of inquiry entrance has renewal, in this way, then receives the entrance after renewal from server
Configuration.
6. one kind supports intelligent customer service robot entrance open system, including：
Multiple client；
First server；
Second server；And
Database,
Wherein, the first server is configured as receiving with entering from one in multiple client
Mouth configures relevant data, and updating the entrance in local file and database using the data matches somebody with somebody
Put, and notify second server renewal entrance configuration, and
The second server is configured as after first server receives notice, from database plus
Carry the entrance after renewal and be configured to local file, and notice have subscribed the client of entrance configuration more
New entrance configuration.
7. device according to claim 6, wherein the client is application.
8. device according to claim 7, wherein the application include classification application,
It is at least one in Entity recognition application, FAQ applications, error correction applications and response application.
9. device according to claim 6, wherein entrance configuration includes having phase
The entrance of mutual correlation, robot ID, terminal and model ID entry.
10. device according to claim 6, wherein the client be additionally configured to
Server periodically inquires about whether entrance configuration has renewal, in this way, then after server receives renewal
Entrance configuration.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610370962 | 2016-05-30 | ||
| CN2016103709625 | 2016-05-30 |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN107453894A true CN107453894A (en) | 2017-12-08 |
| CN107453894B CN107453894B (en) | 2021-05-25 |
Family
ID=60485309
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610522833.3A Active CN107453894B (en) | 2016-05-30 | 2016-07-05 | Method, system, device and computer readable storage medium for supporting intelligent customer service robot entrance opening |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN107453894B (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109120513A (en) * | 2018-08-16 | 2019-01-01 | 湖南畅远信息技术有限公司 | Full media system and implementation method based on intelligent robot response |
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| CN103283209A (en) * | 2011-04-18 | 2013-09-04 | 北京新媒传信科技有限公司 | Application service platform system and implementation method thereof |
| CN105357306A (en) * | 2015-11-17 | 2016-02-24 | 贵阳朗玛信息技术股份有限公司 | Multi-platform data sharing system and data sharing method therefor |
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| CN1743043A (en) * | 2005-06-19 | 2006-03-08 | 珠海市西山居软件有限公司 | Network game system and method for realizing same |
| CN101340425A (en) * | 2007-07-02 | 2009-01-07 | 华为技术有限公司 | Method and apparatus for data synchronization between terminals |
| CN103283209A (en) * | 2011-04-18 | 2013-09-04 | 北京新媒传信科技有限公司 | Application service platform system and implementation method thereof |
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| Publication number | Publication date |
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| CN107453894B (en) | 2021-05-25 |
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