CN107391456A - A kind of information processing method and device - Google Patents
A kind of information processing method and device Download PDFInfo
- Publication number
- CN107391456A CN107391456A CN201710592131.7A CN201710592131A CN107391456A CN 107391456 A CN107391456 A CN 107391456A CN 201710592131 A CN201710592131 A CN 201710592131A CN 107391456 A CN107391456 A CN 107391456A
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- Prior art keywords
- information
- professional
- language information
- natural language
- user
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/10—Text processing
- G06F40/103—Formatting, i.e. changing of presentation of documents
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
Abstract
The present invention relates to electronic technology field, more particularly to a kind of information processing method.Methods described includes receiving the natural language information of the first user input；The natural language information is parsed, obtains the effective information in the natural language information；Based on the effective information, professional language information of the generation with reference format；The professional language information is sent to second user.Due in the embodiment of the present invention, the natural language information of domestic consumer is converted to the professional language information with reference format, make professional and technical personnel only need to be by the professional language information with regard to the demand of the domestic consumer can be known when technical support is provided to the domestic consumer, without seeking advice from the domestic consumer from the beginning again, the working time of professional and technical personnel is shortened, improves operating efficiency.Based on a kind of above-mentioned information processing method, present invention also offers a kind of information processor.
Description
Technical field
The present invention relates to electronic technology field, more particularly to a kind of information processing method and device.
Background technology
As the continuous development of society, the practitioner of all trades and professions are also more and more.But in current social environment
In, professional and technical personnel is far less than ordinary people, and when ordinary people and professional and technical personnel are linked up, often must not
Neck, can not comprehend the meaning of professional and technical personnel, cause communication efficiency low.
By taking hospital as an example, due to the large population base in China, therefore, ill people also will be a lot, and the quantity of doctor
It is again much insufficient, this resulted in each medical treatment will first appointment and queuing, see a doctor especially difficult.And doctor is sick to patient advisory
During feelings, because patient is layman, it can be understood that during doctor is seeked advice from less than doctor's consulting
Emphasis, long so as to cause the work of doctor to take, operating efficiency is low.
Therefore, it is time-consuming long to there is communication between professional and ordinary people in the prior art, causes operating efficiency low
Technical problem.
The content of the invention
The embodiments of the invention provide a kind of information processing method and device, for mitigating the work of professional and technical personnel
Amount, improve the operating efficiency of professional and technical personnel.
First aspect, there is provided a kind of information processing method, methods described include：
Receive the natural language information of the first user input；
The natural language information is parsed, obtains the effective information in the natural language information；
Based on the effective information, professional language information of the generation with reference format；
The professional language information is sent to second user.
With reference in a first aspect, in the first possible embodiment of first aspect, the natural language information includes
Voice messaging and/or text message；
In the case where the natural language information is voice messaging, in the natural language of the reception the first user input
After information, in addition to：
The voice messaging is converted into text message.
It is defeated in the first user of the reception with reference in a first aspect, in second of possible embodiment of first aspect
Before the natural language information entered, methods described also includes：
The reference format of the professional language information is set according to the occupation of the second user.
With reference in a first aspect, in the third possible embodiment of first aspect, the professional language letter is being sent
Cease to before the second user, methods described also includes：
Give the professional language feedback of the information to first user, and prompt first user to confirm the special language
Say whether information is accurate.
A kind of second aspect, there is provided information processor, it is characterised in that described device includes：
Information receiving module, for receiving the natural language information of the first user input；
Information analysis module, for parsing the natural language information, obtain effective letter in the natural language information
Breath；
Info conversion module, for the professional language information for by the effective information being converted into that there is reference format.
With reference to second aspect, in the first possible embodiment of second aspect, described device also includes：
Info conversion module, in the case of being voice messaging in the natural language information, by the language message
It is converted into text message.
With reference to second aspect, in second of possible embodiment of second aspect, described device also includes：
Setup module, for setting the reference format of the professional language information according to the occupation of second user.
With reference to second of possible embodiment of second aspect, in the third possible embodiment of second aspect
In, described device also includes：
Feedback module, for giving the professional language feedback of the information to first user, and prompt first user
Confirm whether the professional language information is accurate.
In the embodiment of the present invention, due to the natural language information of domestic consumer is converted into the specialty with reference format
Language message, make professional and technical personnel only need to be by the professional language when technical support is provided to the domestic consumer
Information, without seeking advice from the domestic consumer from the beginning again, shortens professional technique with regard to that can know the demand of the domestic consumer
The working time of personnel, improve operating efficiency.
Brief description of the drawings
Fig. 1 is a kind of method flow diagram of information processing method of the embodiment of the present invention.
Fig. 2 is a kind of structural representation of information processor of the embodiment of the present invention.
Embodiment
The embodiments of the invention provide a kind of information processing method and device, due to by the natural language information of domestic consumer
The professional language information with reference format is converted to, professional and technical personnel is being provided technical support to the domestic consumer
When only need to be by the professional language information with regard to the demand of the domestic consumer can be known, without seeking advice from institute from the beginning again
Domestic consumer is stated, the working time of professional and technical personnel is shortened, improves operating efficiency.
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
Part of the embodiment of the present invention, rather than whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art
The every other embodiment obtained under the premise of creative work is not made, belongs to the scope of protection of the invention.
The terms " the first user " can exchange with " domestic consumer ", and " second user " can with " professional and technical personnel "
To exchange, "and/or", only a kind of incidence relation for describing affiliated partner, represents there may be three kinds of relations, for example, A
And/or B, it can represent：Individualism A, while A and B be present, these three situations of individualism B.In addition, character herein
"/", it is a kind of relation of "or" to typically represent forward-backward correlation object.
The preferred embodiment of the present invention is described in detail below in conjunction with the accompanying drawings.
Fig. 1 is referred to, the embodiments of the invention provide a kind of information processing method, the described method comprises the following steps：
Step S101：Receive the natural language information of the first user input.
In specific implementation process, the natural language information of the first user input may have much information, such as
Voice messaging, text information, pictorial information etc., when the natural language information of user's input is voice messaging, receiving first
After the natural language information of user's input, the voice messaging in the natural language information is converted into text message.
After completing step S101, step S102 is performed：The natural language information is parsed, obtains the natural language information
In effective information.
In specific implementation process, because the natural language information of the first user input may be very mixed and disorderly, and
Major part may be unrelated with the demand of the first user, therefore it is necessary to unload the first user input natural language information, and from its
In extract the effective informations of needs.
After completing step S102, step S103 is performed：Based on the effective information, special language of the generation with reference format
Say information.
In specific implementation process, because the text message form of different industries is all different, such as, food and drink
Industry, the menu format of catering trade are：Shu table number Shu dishes ordering informations：* * Shu；Hospitality industry, the medical record information form of hospitality industry are：Shu names
Shu medical history Shu causes of disease Shu.Therefore, before the natural language information of the first user input is received, it is necessary first to according to described the
The occupation of two users sets the reference format of the professional language information.Then when the natural language letter for receiving the first user input
After breath, could generate corresponding to reference format professional language information.
In order that those skilled in the art is easier to understand, it is described by following example.
Example one：Applied to hospitality industry
The reference format of professional language information is set first, and the reference format is：Shu name Shu medical history Shu allergic drugs
Shu causes of disease Shu.
When patient A comes hospital admission, the natural language information of reception patient A inputs.
The natural language information is as follows：
Ask：Where uncomfortable it may I ask you
Patient A is answered：When yesterday, went out in the morning, encounter it is rainy, I without band umbrella, drench with rain wet from top to toe, afternoon
Going home, it is somewhat uncomfortable to begin to.9 points start to have a fever at night, 39 degree, have eaten a bag GANMAO QINGRE KELI, when 11, eat
Bowl of porridge, continues to sleep.Get up morning and burn 40 degree.I feels heavy, and sleepy is felt.But my wife must I cure
Institute sees a doctor.
Ask：" GANMAO QINGRE KELI " is electuary
Patient A is answered：Yes.
Ask：" GANMAO QINGRE KELI " is a bag of having taken after mixing it with water
Patient A is answered：Yes.
Ask：Except " GANMAO QINGRE KELI " has also eaten any medicine
Patient A is answered：No.
Ask：You were in the past either with or without giving birth to serious disease
Patient A is answered：No.
Ask：There is allergic drug
Patient A is answered：Penicillin anaphylaxis.
After the above-mentioned state of an illness information for obtaining patient A narrations, parse above-mentioned state of an illness information and obtain effective information therein：
Yesterday morning is drenched with rain, and afternoon is uncomfortable, and 21 points are had a fever 39 degree, poor appetite, takes a bag " GANMAO QINGRE KELI ", has a fever 40 morning
Degree, no medical history, penicillin anaphylaxis.
After obtaining above-mentioned effective information, the effective information is changed into the professional language information with reference format,
It is as follows：
Name：Patient A
Medical history：Nothing.
Allergic drug：Penicillin.
The cause of disease：" yesterday morning is drenched with rain, and afternoon is uncomfortable, and 21 points are had a fever 39 degree, poor appetite.Take after mixing it with water a bag " cold reducing-fever
Grain " is had a fever 40 degree morning.”
After completing step S103, step S104 is performed：The professional language information is sent to second user.
, can also be by the professional language feedback of the information to institute before the professional language information is sent to second user
The first user is stated, and prompts first user to confirm whether the professional language information is accurate, after first user confirms
It is then forwarded to second user.It is within a particular process, many to the mode of professional language information described in first user feedback,
Such as first user is informed by the form of voice, can also by display unit to first user show it is described specially
Industry language message.It is not limited herein.
A kind of consultation method based on artificial intelligence provided in the embodiment of the present invention is provided, also carried in the embodiment of the present invention
A kind of counseling apparatus based on artificial intelligence has been supplied, has been illustrated in figure 2 a kind of official communication based on artificial intelligence in the embodiment of the present invention
The concrete structure schematic diagram of device is ask, the device includes：
Receiving module 10, for receiving the natural language information of the first user input；
Parsing module 20, for parsing the natural language information, obtain the effective information in the natural language information；
Generation module 30, for based on the effective information, professional language information of the generation with reference format.
Sending module 40, for the professional language information to be sent into the second user.
In specific implementation process, described device also includes：Modular converter, for being language in the natural language information
In the case that message ceases, the language message is converted into text message.
Further, in specific implementation process, described device also includes：Setup module, for according to second user
Occupation the reference format of the professional language information is set.
Further, in specific implementation process, described device also includes：Feedback module, for by the special language
Speech feedback of the information gives first user, and prompts first user to confirm whether the professional language information is accurate.
Following technique effect or advantage at least be present in one or more embodiment provided by the invention：
Due in the embodiment of the present invention, the natural language information of domestic consumer is converted into the specialty with reference format
Language message, make professional and technical personnel only need to be by the professional language when technical support is provided to the domestic consumer
Information, without seeking advice from the domestic consumer from the beginning again, shortens professional technique with regard to that can know the demand of the domestic consumer
The working time of personnel, improve operating efficiency.
It should be understood by those skilled in the art that, embodiments of the invention can be provided as method, system or computer program
Product.Therefore, the present invention can use the reality in terms of complete hardware embodiment, complete software embodiment or combination software and hardware
Apply the form of example.Moreover, the present invention can use the computer for wherein including computer usable program code in one or more
The computer program production that usable storage medium is implemented on (including but is not limited to magnetic disk storage, CD-ROM, optical memory etc.)
The form of product.
The present invention is the flow with reference to method according to embodiments of the present invention, equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that can be by every first-class in computer program instructions implementation process figure and/or block diagram
Journey and/or the flow in square frame and flow chart and/or block diagram and/or the combination of square frame.These computer programs can be provided
The processors of all-purpose computer, special-purpose computer, Embedded Processor or other programmable data processing devices is instructed to produce
A raw machine so that produced by the instruction of computer or the computing device of other programmable data processing devices for real
The device for the function of being specified in present one flow of flow chart or one square frame of multiple flows and/or block diagram or multiple square frames.
These computer program instructions, which may be alternatively stored in, can guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works so that the instruction being stored in the computer-readable memory, which produces, to be included referring to
Make the manufacture of device, the command device realize in one flow of flow chart or multiple flows and/or one square frame of block diagram or
The function of being specified in multiple square frames.
These computer program instructions can be also loaded into computer or other programmable data processing devices so that counted
Series of operation steps is performed on calculation machine or other programmable devices to produce computer implemented processing, so as in computer or
The instruction performed on other programmable devices is provided for realizing in one flow of flow chart or multiple flows and/or block diagram one
The step of function of being specified in individual square frame or multiple square frames.
Obviously, those skilled in the art can carry out the essence of various changes and modification without departing from the present invention to the present invention
God and scope.So, if these modifications and variations of the present invention belong to the scope of the claims in the present invention and its equivalent technologies
Within, then the present invention is also intended to comprising including these changes and modification.
Claims (8)
1. a kind of information processing method, it is characterised in that methods described includes：
Receive the natural language information of the first user input；
The natural language information is parsed, obtains the effective information in the natural language information；
Based on the effective information, professional language information of the generation with reference format；
The professional language information is sent to second user.
2. information processing method as claimed in claim 1, it is characterised in that the natural language information includes voice messaging
And/or text message；
In the case where the natural language information is voice messaging, in the natural language information of the reception the first user input
Afterwards, in addition to：
The voice messaging is converted into text message.
3. information processing method as claimed in claim 1, it is characterised in that in the natural language of the reception the first user input
Before saying information, methods described also includes：
The reference format of the professional language information is set according to the occupation of the second user.
4. information processing method as claimed in claim 1, it is characterised in that used sending the professional language information to second
Before family, methods described also includes：
Give the professional language feedback of the information to first user, and prompt first user to confirm the professional language letter
Whether breath is accurate.
5. a kind of information processor, it is characterised in that described device includes：
Receiving module, for receiving the natural language information of the first user input；
Parsing module, for parsing the natural language information, obtain the effective information in the natural language information；
Generation module, for based on the effective information, professional language information of the generation with reference format；
Sending module, for the professional language information to be sent into the second user.
6. information processor as claimed in claim 5, it is characterised in that described device also includes：
Modular converter, in the case of being voice messaging in the natural language information, the language message is changed written
This information.
7. information processor as claimed in claim 5, it is characterised in that described device also includes：
Setup module, for setting the reference format of the professional language information according to the occupation of second user.
8. information processor as claimed in claim 7, it is characterised in that described device also includes：
Feedback module, for giving the professional language feedback of the information to first user, and first user is prompted to confirm
Whether the professional language information is accurate.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710592131.7A CN107391456A (en) | 2017-07-19 | 2017-07-19 | A kind of information processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710592131.7A CN107391456A (en) | 2017-07-19 | 2017-07-19 | A kind of information processing method and device |
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| CN107391456A true CN107391456A (en) | 2017-11-24 |
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| CN201710592131.7A Pending CN107391456A (en) | 2017-07-19 | 2017-07-19 | A kind of information processing method and device |
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| CN105260178A (en) * | 2015-09-21 | 2016-01-20 | 上海智臻智能网络科技股份有限公司 | Intelligent cloud service application development method and system |
| CN106383872A (en) * | 2016-09-06 | 2017-02-08 | 北京百度网讯科技有限公司 | Artificial intelligence-based information processing method and apparatus |
| CN106650261A (en) * | 2016-12-22 | 2017-05-10 | 上海智臻智能网络科技股份有限公司 | Intelligent inquiry method, device and system |
-
2017
- 2017-07-19 CN CN201710592131.7A patent/CN107391456A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US8463763B2 (en) * | 2005-07-11 | 2013-06-11 | Airbus | Method and tool for searching in several data sources for a selected community of users |
| CN104850539A (en) * | 2015-05-28 | 2015-08-19 | 宁波薄言信息技术有限公司 | Natural language understanding method and travel question-answering system based on same |
| CN105260178A (en) * | 2015-09-21 | 2016-01-20 | 上海智臻智能网络科技股份有限公司 | Intelligent cloud service application development method and system |
| CN106383872A (en) * | 2016-09-06 | 2017-02-08 | 北京百度网讯科技有限公司 | Artificial intelligence-based information processing method and apparatus |
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| SE01 | Entry into force of request for substantive examination | ||
| CB03 | Change of inventor or designer information | ||
| CB03 | Change of inventor or designer information |
Inventor after: Wang Guangming Inventor after: Li Shizhen Inventor before: Li Shizhen |
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| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20171124 |