CN107331079B - Method for processing business and device - Google Patents
Method for processing business and device Download PDFInfo
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- CN107331079B CN107331079B CN201710418300.5A CN201710418300A CN107331079B CN 107331079 B CN107331079 B CN 107331079B CN 201710418300 A CN201710418300 A CN 201710418300A CN 107331079 B CN107331079 B CN 107331079B
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- 238000012545 processing Methods 0.000 title claims abstract description 72
- 238000000034 method Methods 0.000 title claims abstract description 26
- 238000012795 verification Methods 0.000 claims description 7
- 238000012550 audit Methods 0.000 description 2
- 238000004891 communication Methods 0.000 description 2
- 206010033799 Paralysis Diseases 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 208000037265 diseases, disorders, signs and symptoms Diseases 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000011664 signaling Effects 0.000 description 1
Classifications
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
- G07F19/209—Monitoring, auditing or diagnose of functioning of ATMs
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- Accounting & Taxation (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Method for processing business and device, which comprises when user handles self-service business on self-aided terminal and the self-service business handled is interrupted, judge whether the reason of interrupting is self-aided terminal failure；When determining the reason of interrupting is self-aided terminal failure, the user is continued as by other self-aided terminals and handles the self-service business.The treatment effeciency of self-service business can be improved in above-mentioned scheme.
Description
Technical field
The present invention relates to self-aided terminal technical fields, more particularly to a kind of method for processing business and device.
Background technique
The business such as self-aided terminal can provides for user including inquiring, transferring accounts, remit money, bank card application, user is without going
Window can complete corresponding business.
With the rapid development of information technology, self-aided terminal is more and more widely used in financial services,
Substantially increase the traffic handing capacity and efficiency of the financial industry including bank.
But existing self-aided terminal, it may go out due to various reasons during handling self-service business for user
Existing failure, has that business handling is efficient low.
Summary of the invention
The technical issues of embodiment of the present invention solves is how to improve the treatment effeciency of self-service business.
To solve the above problems, the embodiment of the invention provides a kind of method for processing business, which comprises
When user handles self-service business on self-aided terminal and the self-service business handled is interrupted, judge in generation
Whether disconnected reason is self-aided terminal failure；
When determining the reason of interrupting is self-aided terminal failure, the user is continued as by other self-aided terminals and is done
Manage the self-service business.
It is optionally, described to continue as the user by other self-aided terminals and handle the self-service business, comprising:
The information of the processing progress of self-service business described when interrupting is saved；
Identification information associated with the processing progress of the self-service business is generated, and identification information generated is sent
To the user；
When receiving the identification information by other self-aided terminals, corresponding self-service industry is determined based on the identification information
The information of the processing progress of business；
Since identified processing progress, by other described self-aided terminals continue as the user handle it is described self-service
Business.
Optionally, described that identification information generated is sent to the user including following any:
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
Optionally, the identification information sent by self-aided terminal to the user is papery bar code or papery
Electronic bar code.
Optionally, the identification information that the mobile terminal by the user is sent to the user is short message
Identifying code, electronic barcode or electronic two-dimensional code.
The embodiment of the invention also provides a kind of business processing devices, comprising:
Judging unit, suitable for working as, user handles self-service business on self-aided terminal and the self-service business handled is interrupted
When, judge whether the reason of interrupting is self-aided terminal failure；
Processing unit, suitable for when determine interrupt the reason of be self-aided terminal failure when, by other self-aided terminals after
Continue and handles the self-service business for the user.
Optionally, the processing unit, the information of the processing progress of the self-service business carries out when suitable for that will interrupt
It saves；Identification information associated with the processing progress of the self-service business is generated, and identification information generated is sent to
The user；When receiving the identification information by other self-aided terminals, determine that correspondence is self-service based on the identification information
The information of the processing progress of business；Since identified processing progress, the use is continued as by other described self-aided terminals
Handle the self-service business in family.
Optionally, the processing unit, suitable for the identification information is sent to the use using following any mode
Family:
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
Optionally, the processing unit passes through the identification information that self-aided terminal is sent to the user, is papery item
Code or papery electronic bar code.
Optionally, the processing unit is believed by the mark that the mobile terminal of the user is sent to the user
Breath is short message verification code, electronic barcode or electronic two-dimensional code.
Compared with prior art, technical solution of the present invention has the advantage that
Above-mentioned scheme, in user, when handling self-service business on self-aided terminal, self-aided terminal failure causes user to work as
Before the self-service business handled when interrupting, by it is other run self-aided terminals be user connect handle before the industry that is interrupted
Business process, starts to handle the self-service business without accent, thus the efficiency of business handling can be improved, and promotes making for user
With experience.
Further, when self-aided terminal breaks down, by sending the self-service industry to the mobile terminal device of user
Business currently handles the associated identification information of process, and identification information can be effectively prevented and obtained by the third party, thus can mention
The safety of high business handling.
Detailed description of the invention
Fig. 1 is the flow chart of one of embodiment of the present invention method for processing business；
Fig. 2 is the flow chart of another method for processing business in the embodiment of the present invention；
Fig. 3 is the structural schematic diagram of one of embodiment of the present invention business processing device.
Specific embodiment
In the prior art, self-aided terminal, may during business handling when user provides business handling service
It breaks down, so that the self-service business zero that user handles before, user can only be in the self-aided terminal business of other normal operations
On re-start handling for business.
For example, user sends out to self-service terminal first when user handles bank card application business by self-aided terminal
Bank card application business handling is requested out；Self-aided terminal receive user sending bank card application business handling request when,
It provides a user corresponding user information and obtains interface；User is inputted by the thin acquisition of information interface of user that self-aided terminal provides
The personal information of oneself；Self-aided terminal carries out the personal information of user's input when receiving the personal information of user's input
Audit；When audit passes through, corresponding bank card is supplied to user by self-aided terminal.
But during above-mentioned business handling, when self-aided terminal breaks down, such as during card release, bank
Being stuck in self-aided terminal can not card release etc..At this point, self-aided terminal will be directed into the maintenance mode for stopping service, user can only
Walk starts to handle bank's application business to other self-aided terminals again accent.Therefore, business processing side in the prior art
Method the problem of there is inefficiency, the usage experience of user is seriously affected.
To solve the above-mentioned problems in the prior art, technical solution used in the embodiment of the present invention is in user self-service
When the self-service business that self-aided terminal failure causes user currently to handle when handling self-service business in terminal is interrupted, pass through
Others operation self-aided terminal is that user connects the operation flow being interrupted before handling, and the efficiency of business handling can be improved,
Promote the usage experience of user.
To make the above purposes, features and advantages of the invention more obvious and understandable, with reference to the accompanying drawing to the present invention
Specific embodiment be described in detail.
Fig. 1 shows the flow chart of one of embodiment of the present invention method for processing business.Business processing as shown in Figure 1
Method can specifically include following operation suitable for record to the object to be recorded shown on screen interface:
Step S101: when user handles self-service business on self-aided terminal, and the self-service business handled is interrupted,
Judge whether the reason of interrupting is self-aided terminal failure；When the judgment result is yes, step S102 can be executed；Conversely,
It then can be with end operation.
In specific implementation, self-aided terminal is the client for providing a user self-service business handling service, with backstage
Server matches handling for the self-service business for completing user.
Step S102: the user is continued as by other self-aided terminals and handles the self-service business.
In specific implementation, other described self-aided terminals are the self-service service terminal for causing user to handle due to faults itself
Except other self-aided terminals, other self-aided terminal normal operations and the self-service business can be handled.
In specific implementation, the self-service business is handled by continuing as the user to refer to, send out from the self-aided terminal
When raw failure causes self-service business to be interrupted, start to continue to handle the self-service business at the processing progress of the self-service business
's.In other words, when the self-aided terminal breaks down, the business processing step that the self-service business has been completed will continue to have
Effect, user will be without handling the business processing step for having handled completion before again.
Above-mentioned scheme, in user, when handling self-service business on self-aided terminal, self-aided terminal failure causes user to work as
Before the self-service business handled when interrupting, by it is other run self-aided terminals be user connect handle before the industry that is interrupted
Business process, starts to handle the self-service business without accent, thus the efficiency of business handling can be improved, and promotes making for user
With experience.
Further details of introduction is carried out to the method for processing business in the embodiment of the present invention below in conjunction with Fig. 2.
Fig. 2 shows the signaling process figures of the method for processing business in the embodiment of the present invention.Referring to fig. 2, the present invention is implemented
One of example method for processing business is suitable for being that user carries out business handling by self-aided terminal, specifically can be using following
Step is realized:
Step S201: the user handles self-service business on self-aided terminal.
Step S202: when the self-service business is interrupted, server judges the original that the self-service business is interrupted
Because whether being the self-aided terminal failure；When the judgment result is yes, step S204 can be executed；Conversely, can then execute step
Rapid S203.
In specific implementation, when user handles self-service business by self-aided terminal, user is caused currently to handle
The reason of interruption that self-service business occurs, can be generally divided into two types: the reason of a kind of itself for self-aided terminal, such as from
Mechanical disorder, network failure, the software fault etc. for helping terminal cause the current ongoing self-service business of user can not continue into
Row；Another kind is user's reason, such as the information of user's input is wrong, operating mistake of user causes user currently carrying out
Self-service business interrupt.Wherein, the self-aided terminal failure in the embodiment of the present invention is by the first, namely by self-aided terminal
The reason of leads to user, and currently ongoing self-service business is interrupted, rather than leads to self-aided terminal by the reason of user to use
The current business that family is handled is interrupted.
In specific implementation, it when self-aided terminal is being handled self-service business for user and interrupted, is interacted with self-aided terminal
The server on backstage can be that user handle the reason of self-service business is interrupted and identify to self-aided terminal, with determination
Self-aided terminal is whether the reason of user handles self-service service disconnection is self-aided terminal failure.Wherein, for by user the reason of
When leading to the interruption of self-service business handling, because the communication connection between self-aided terminal and server is normal, therefore, server passes through
Communication connection with self-aided terminal can determine the reason of causing self-service business to be interrupted for the personal reason of user.Except this
Except, when self-aided terminal, which handles self-service business for user, to interrupt, server, which can determine, causes self-service business to occur
The reason of interruption for self-aided terminal itself failure.
Step S203: the self-aided terminal exports operating mistake prompt information to user.
In specific implementation, when caused due to user self-service business handle interrupt when, self-aided terminal can
To export corresponding prompt information in user interface so that user can eliminate before faulty operation, and then can continue
The self-service business currently handled is handled for the user.And cause currently doing when due to the failure cause of self-aided terminal
When the self-service business of reason is interrupted, self-aided terminal will be directed into the service mode for stopping service, and be on a user interface
Existing corresponding fault cues information.
Step S204: the self-aided terminal exports the prompt information of self-aided terminal failure to user.
In specific implementation, when the self-service business for causing user to handle because of self-aided terminal failure is interrupted, self-service end
End can export corresponding fault cues information, the prompt information for stopping servicing such as be exported in user interface, so that user can
To know the information of self-aided terminal failure.
Step S205: the server saves the information of the processing progress of self-service business described when interrupting,
Generate identification information associated with the processing progress of the self-service business.
In specific implementation, server is determining that causing user to handle the reason of self-service business is interrupted is self-aided terminal
When breaking down, the user can be handled to the processing of self-service business when self-service business is interrupted by self-aided terminal
The information of progress is saved, with during subsequent since at the processing progress of the self-service business saved, after
Continue and handles the self-service business for the user.
Meanwhile the self-service business that server can currently handled according to the user, occur in the self-aided terminal
The information of processing progress when failure generates corresponding identification information.In other words, server identification information generated with it is self-service
The processing progress that terminal handles self-service business when the self-service business is interrupted is associated.By the identification information,
The server can uniquely determine self-service business that the user is currently handling when self-aided terminal breaks down
The information of processing progress.
Step S206: identification information generated is sent to the user by the server.
In specific implementation, the mode that identification information generated is sent to the user by the server can basis
It is actual to need to be arranged.
In an embodiment of the present invention, the server is being that the user handles the self-service business by self-aided terminal
During, have learned that the information of the phone number of user, such as before self-aided terminal breaks down, the individual of user's input
The information of phone number in information including user.At this point, the hand that identification information generated can be passed through user by server
Machine is sent to the user.Wherein, the server is sent to the identification information on the user equipment, including but not limited to short
Believe identifying code, electronic barcode or electronic two-dimensional code etc..
In an alternative embodiment of the invention, server sends the identification information to user by self-aided terminal.Wherein, it takes
Business device passes through the identification information that self-aided terminal is sent to user, can include but is not limited to papery two dimensional code, papery bar code etc..
It is to be herein pointed out when self-aided terminal breaks down, self-aided terminal will be unable to continue as user to handle and currently do
The self-service business of reason, but the institute for not representing self-aided terminal functional is in state of paralysis.Therefore, when self-aided terminal can be after
When continuing and communicated with server, and can continue to export papery bar code or two dimensional code to user, server can lead to
It crosses self-aided terminal and sends the identification information to user.
Step S207: the user receives the identification information, and the identification information is inputted other self-aided terminals.
In specific implementation, the user can pass through other when obtaining the identification information that the server is sent
The business that self-aided terminal interrupts before continuing to handle.Specifically, user is when obtaining server identification information generated, it can
The self-aided terminal of the self-service business is worked well and can handled to other with walk, and acquired identification information is inputted
Other described self-aided terminals, to continue the business interrupted before handling to server request.
For example, user can pass through other described self-service ends when it is short message verification code that user, which obtains the identification information,
The short message verification code input interface that end provides is manually entered short message verification code.
For another example, the identification information acquired in the user is using papery bar code or two dimensional code or electronic barcode or two
Dimension code is when being recorded, and the user can be by electronic barcode that mobile terminal receives perhaps two dimensional code or papery item
Shape code or two dimensional code are directed at the barcode scanning mouth of other self-aided terminals, other described self-aided terminals has been made to obtain corresponding mark
Information.
Step S208: other described self-aided terminals receive the identification information and are sent to the server.
In specific implementation, other described self-aided terminals are manually entered or pass through scanning record getting the user
Identification information when, identification information generated can be sent in the server, with to the server send after
Renewal manages the request of self-service business.
Step S209: the server receives the identification information, and is determined and corresponded to certainly based on the received identification information of institute
Help the information of the processing progress of business.
In specific implementation, the identification information and the self-service business interrupted are stored in the server
Corresponding relationship between the information of processing progress.When the identification information for getting user input by other self-aided terminals,
Server can obtain the self-service business of corresponding interruption and the information of processing progress by the identification information.
Step S210: the server is continued as since identified processing progress by other described self-aided terminals
The user handles the self-service business.
In specific implementation, the self-service business handled before server determines user by acquired identification information exists
When the information of the processing progress when self-aided terminal breaks down, can by other described self-aided terminals continue from really
The processing progress of the fixed self-service business starts, and continues to interact between user, with continue as the user handle it is described
Self-service business, until the self-service business handling is completed.
The above-mentioned method for processing business in the embodiment of the present invention is described in detail, below will be to above-mentioned method
Corresponding device is introduced.
Fig. 3 shows the structure composition of one of embodiment of the present invention business processing device.Referring to Fig. 3, the present invention is real
One of example business processing device 30 is applied, may include:
Judging unit 301, the self-service business suitable for handling self-service business on self-aided terminal as user, and being handled occur
When interruption, judge whether the reason of interrupting is self-aided terminal failure；
Processing unit 302 is continued when suitable for when the reason of interrupting for self-aided terminal failure by other self-aided terminals
The self-service business is handled for the user.
In an embodiment of the present invention, the processing unit 302, the processing of self-service business when suitable for that will interrupt
The information of progress is saved；Identification information associated with the processing progress of the self-service business is generated, and will be generated
Identification information is sent to the user；When receiving the identification information by other self-aided terminals, believed based on the mark
Breath determines the information of the processing progress of corresponding self-service business；Since identified processing progress, pass through other described self-service ends
End continues as the user and handles the self-service business.
In an embodiment of the present invention, the processing unit 302 sends the mark to the user by self-aided terminal
Information；Wherein, the processing unit 302 passes through the identification information that self-aided terminal is sent to the user, is papery bar code
Or papery electronic bar code.
In an alternative embodiment of the invention, the processing unit 302, by the mobile terminal of the user to the user
Send the identification information.Wherein, the institute that the processing unit 302 is sent by the mobile terminal of the user to the user
Identification information is stated, is short message verification code, electronic barcode or electronic two-dimensional code.
It is run when current self-aided terminal breaks down by others using the above scheme in the embodiment of the present invention
Self-aided terminal is that user connects the operation flow being interrupted before handling, because user starts in other self-aided terminals without accent
Business handling is carried out, thus the efficiency of business handling can be improved, promotes the usage experience of user.
Further, when self-aided terminal breaks down, by sending the self-service industry to the mobile terminal device of user
Business currently handles the associated identification information of process, and identification information can be effectively prevented and obtained by the third party, thus can mention
The safety of high business handling.
Those of ordinary skill in the art will appreciate that all or part of the steps in the various methods of above-described embodiment is can
It is completed with instructing relevant hardware by program, which can store in computer readable storage medium, and storage is situated between
Matter may include: ROM, RAM, disk or CD etc..
The method and system of the embodiment of the present invention are had been described in detail above, the present invention is not limited thereto.Any
Field technical staff can make various changes or modifications without departing from the spirit and scope of the present invention, therefore guarantor of the invention
Shield range should be defined by the scope defined by the claims..
Claims (8)
1. a kind of method for processing business characterized by comprising
When user handles self-service business on self-aided terminal and the self-service business handled is interrupted, server judgement occurs
Whether the reason of interruption is self-aided terminal failure；
When determining the reason of interrupting is self-aided terminal failure, the server is by self-service business described when interrupting
The information of processing progress is saved；Identification information associated with the processing progress of the self-service business is generated, and will be given birth to
At identification information be sent to the user；When the identification information for receiving user's input by other self-aided terminals
When, the information of the processing progress of corresponding self-service business is determined based on the identification information；Since identified processing progress, lead to
Other self-aided terminals described in crossing continue as the user and handle the self-service business.
2. a kind of method for processing business according to claim 1, which is characterized in that described by identification information generated
It is sent to the user, including following any:
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
3. a kind of method for processing business according to claim 2, which is characterized in that it is described by self-aided terminal to described
The identification information that user sends is papery bar code or papery electronic bar code.
4. a kind of method for processing business according to claim 2, which is characterized in that the movement by the user
The identification information that terminal is sent to the user is short message verification code, electronic barcode or electronic two-dimensional code.
5. a kind of business processing device characterized by comprising
Server, suitable for when user is when self-aided terminal handles self-service business and the self-service business handled is interrupted, judgement
Whether the reason of interrupting is self-aided terminal failure；
The server is further adapted for when determining that the reason of interrupting is self-aided terminal failure, by described in when interrupting oneself
The information of the processing progress of business is helped to be saved；Identification information associated with the processing progress of the self-service business is generated,
And identification information generated is sent to the user；It is received described in user's input when by other self-aided terminals
When identification information, the information of the processing progress of corresponding self-service business is determined based on the identification information；From it is identified handle into
Degree starts, and continues as the user by other described self-aided terminals and handles the self-service business.
6. a kind of business processing device according to claim 5, which is characterized in that the server is suitable for using following
The identification information is sent to the user by any mode:
The identification information is sent to the user by self-aided terminal；
The identification information is sent to the user by the mobile terminal of the user.
7. a kind of business processing device according to claim 6, which is characterized in that the server passes through self-aided terminal
The identification information sent to the user is papery bar code or papery electronic bar code.
8. a kind of business processing device according to claim 6, which is characterized in that the server passes through the user
The identification information that is sent to the user of mobile terminal, be short message verification code, electronic barcode or electronic two-dimensional code.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710418300.5A CN107331079B (en) | 2017-06-06 | 2017-06-06 | Method for processing business and device |
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| CN201710418300.5A CN107331079B (en) | 2017-06-06 | 2017-06-06 | Method for processing business and device |
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| CN107331079B true CN107331079B (en) | 2019-11-26 |
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Families Citing this family (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108280945B (en) * | 2017-12-11 | 2021-03-09 | 中国民生银行股份有限公司 | Information processing method, information processing system and server |
| CN110503785A (en) * | 2018-05-16 | 2019-11-26 | 山东新北洋信息技术股份有限公司 | Fault handling method, fault treating apparatus and financial self-service equipment |
| CN109147229A (en) * | 2018-07-24 | 2019-01-04 | 苏州浪潮智能软件有限公司 | A kind of more combination type self-help terminal sharing methods |
| CN111709835B (en) * | 2020-06-16 | 2024-01-23 | 中国银行股份有限公司 | Service processing method and system |
| CN113487305A (en) * | 2021-07-27 | 2021-10-08 | 中国银行股份有限公司 | Mobile banking business handling method, ATM and bank background system |
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| CN107331079A (en) | 2017-11-07 |
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