CN107302720A - User feedback method and device, problem feedback traffic architecture system - Google Patents
User feedback method and device, problem feedback traffic architecture system Download PDFInfo
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- CN107302720A CN107302720A CN201710502317.9A CN201710502317A CN107302720A CN 107302720 A CN107302720 A CN 107302720A CN 201710502317 A CN201710502317 A CN 201710502317A CN 107302720 A CN107302720 A CN 107302720A
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Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
- G06K17/0025—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device the arrangement consisting of a wireless interrogation device in combination with a device for optically marking the record carrier
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/239—Interfacing the upstream path of the transmission network, e.g. prioritizing client content requests
- H04N21/2393—Interfacing the upstream path of the transmission network, e.g. prioritizing client content requests involving handling client requests
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/436—Interfacing a local distribution network, e.g. communicating with another STB or one or more peripheral devices inside the home
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/437—Interfacing the upstream path of the transmission network, e.g. for transmitting client requests to a VOD server
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/475—End-user interface for inputting end-user data, e.g. personal identification number [PIN], preference data
- H04N21/4758—End-user interface for inputting end-user data, e.g. personal identification number [PIN], preference data for providing answers, e.g. voting
Abstract
The invention discloses a kind of user feedback method and device, problem feedback traffic architecture system, wherein this method comprises the following steps：When being fed back when needing to submit a question, the first user end to server, which is sent, obtains problem identification request；Server receives the acquisition problem identification request that the first client is sent；Server generates problem identification corresponding with the first client；Problem identification is sent to the first client by server；The problem of first client the reception server is sent identifies；Second client obtains the problem of the first client is received and identified；Customer problem feedback and problem identification are sent to server by the second client；Server receives the problem of the second client is sent feedback and problem identification.The present invention is conveniently inputted the problem of terminal devices of words are to submit intelligent television using other and fed back, and is solved intelligent television and is carried out the problem of word input difficulty is waited a moment using remote control.
Description
Technical field
The present invention relates to intelligent terminal and server interaction technical field, and in particular to a kind of user feedback method and dress
Put, problem feedback traffic architecture system.
Background technology
Intelligent television is a kind of television terminal that intelligent operating system is mounted with the basis of traditional tv.Traditional tv
Function is single, only the function of television programme reception or reception cable television, and television manufacturer is sold after TV, as long as firmly
Part system does not have failure, then no longer produces and associate with user.Intelligent television is got over due to adding intelligent operating system, TV functions
Come more comprehensive, the problem of during user's use and situation that TV may go wrong is also more and more.Simultaneously because intelligence
Television identical smart mobile phone is similar, can generally connect internet, so, user submits a question and TV factory in use
Business be user answer questions solution ask be examine intelligent television service level an emphasis in terms of.
At present, the user feedback mode of intelligent television, is all to click on problem feedback application by user, then passes through remote control
Control soft keyboard to carry out problem description, the service for confirming to be submitted to television manufacturer is clicked on by remote control again after the completion of input
Device.In addition, the journal file of system can also be uploaded onto the server while feedback description is submitted a question.So as to TV factory
Business can feedback description and system journal be found the problem and help user to solve problem according to the problem of user in time.
But it is extremely difficult that word is inputted by way of remote control control soft keyboard, it may be necessary to use remote control
The key up and down of device, which carries out multiple clicking operation, can complete the input of a Chinese character, and input is very slow, so as to cause
The problem of user submits on TV is fed back in addition to daily record, and description is essentially sky.Television manufacturer can not obtain detailed ask
Topic description, is also just difficult to rapidly and accurately find out problem.
The content of the invention
In view of this, the embodiments of the invention provide a kind of user feedback method and device, problem feedback traffic framework system
System, the problem of word is difficult is inputted to solve existing intelligent television when carrying out problem feedback using remote control.
According in a first aspect, the embodiments of the invention provide a kind of user feedback method, it is adaptable to intelligent television or other
The intelligent terminal of word input inconvenience, comprises the following steps：Sent to server and obtain problem identification request；The reception server is sent out
The problem of sending identifies.
Alternatively, this method also includes：The first feedback signal that the reception server is sent；Obtain current device daily record concurrent
Give server.
Alternatively, in addition to：The second feedback signal that the reception server is sent；Answer is generated according to the second feedback signal to refer to
Show.
Alternatively, after the step of being identified the problem of the reception server is sent, in addition to：Generation carries problem identification
Quick Response Code.
Alternatively, in addition to：Chained address is submitted to carry out safety verification generation with signature to the feedback that server is provided
Feedback submits chained address.
According to second aspect, the embodiments of the invention provide a kind of user feedback method, it is adaptable to server end, including with
Lower step：Receive the acquisition problem identification request of the first client transmission；Generation problem identification corresponding with the first client；Will
Problem identification is sent to the first client；Receive the problem of the second client is sent feedback and problem identification.
Alternatively, after the step of receiving the problem of the second client is sent feedback and problem identification, in addition to：To with
Corresponding first client of problem identification sends the first feedback signal, and the first feedback signal is used to notify that the first client-side issue is anti-
Feedback has been filed on；Receive the current device daily record of the first client transmission.
Alternatively, in addition to：The second feedback signal is sent to the first client, the second feedback signal is used to notify the first visitor
Replied for problem feedback at family end.
Alternatively, after the step of receiving the problem of the second client is sent feedback and problem identification, in addition to：It will ask
The storage corresponding with problem identification of topic feedback.
According to the third aspect, the embodiments of the invention provide a kind of user feedback method, it is adaptable to the terminal of convenient input
Equipment, such as smart mobile phone, tablet personal computer, comprise the following steps：The problem of the first client is received is obtained to identify；By user
Problem is fed back and problem identification is sent to server.
Alternatively, in addition to：The answer for obtaining the first client is indicated；Indicate that sending answer content extremely services according to replying
Device.
Alternatively, obtaining the step of the problem of the first client is received identifies includes：Scan the two dimension of the first client
Code, to obtain problem identification.
Alternatively, before the step of customer problem feedback and problem identification being sent into server, in addition to：Obtain first
The feedback of the band signature of client generation submits chained address；Chained address request feedback is submitted to submit according to the feedback with signature
The page simultaneously carries out safety verification.
According to fourth aspect, the embodiments of the invention provide a kind of user feedback means, it is adaptable to intelligent television or other
The intelligent terminal of word input inconvenience, including：First transmitting element, problem identification request is obtained for being sent to server；The
One receiving unit, the problem of being sent for the reception server identifies.
Alternatively, in addition to：Second receiving unit, the first feedback signal sent for the reception server；First obtains
Unit, for obtaining current device daily record and being sent to server.
Alternatively, in addition to：3rd receiving unit, the second feedback signal sent for the reception server；First generation
Unit, is indicated for being replied according to the generation of the second feedback signal.
Alternatively, in addition to：Second generation unit, the Quick Response Code of problem identification is carried for generating.
Alternatively, in addition to：First safety verification unit, the feedback for providing server submits chained address to carry out
Feedback of the safety verification generation with signature submits chained address.
According to the 5th aspect, the embodiments of the invention provide a kind of user feedback means, it is adaptable to server, including：The
Four receiving units, for receiving the acquisition problem identification request that the first client is sent；3rd generation unit, for generating and the
The corresponding problem identification of one client；Second transmitting element, for problem identification to be sent into the first client；5th receives single
Member, for receiving the problem of the second client is sent feedback and problem identification.
Alternatively, in addition to：3rd transmitting element, for sending the to the first client corresponding with described problem mark
One feedback signal, the first feedback signal is used to notify the first client-side issue feedback to have been filed on；6th receiving unit, for receiving
The current device daily record that first client is sent.
Alternatively, in addition to：4th transmitting element, for sending the second feedback signal, the second feedback to the first client
Signal is used to notify the first client to be replied for problem feedback.
Alternatively, in addition to：Memory cell, for problem to be fed back into storage corresponding with problem identification.
According to the 6th aspect, the embodiments of the invention provide a kind of user feedback means, it is adaptable to the terminal of convenient input
Equipment, such as smart mobile phone, tablet personal computer, including：Second acquisition unit, is marked for obtaining the problem of the first client is received
Know；5th transmitting element, for customer problem feedback and problem identification to be sent into server.
Alternatively, in addition to：3rd acquiring unit, the answer for obtaining the first client is indicated；6th transmitting element,
Content is replied to server for indicating to send according to answer.
Alternatively, second acquisition unit includes：Subelement is scanned, the Quick Response Code for scanning the first client, to obtain
Problem identification.
Alternatively, in addition to：4th acquiring unit, chain is submitted for obtaining the feedback of band signature of the first client generation
It is grounded location；Second safety verification unit, for submitting chained address request feedback to submit the page to go forward side by side according to the feedback with signature
Row safety verification.
It is above-mentioned for realizing the embodiments of the invention provide a kind of problem feedback traffic architecture system according to the 7th aspect
The user feedback method of any server end, including：Problem feedback storage controller, the problem of for that will receive feedback and
Reply content and be stored in problem feedback database according to preset rules；Problem feedback interface controller, for being asked with client
Inscribe feedback data interaction.
Alternatively, in addition to：Controller is pushed, the current device daily record for obtaining the first client.
Alternatively, in addition to：Cloud storage (can be AmazonS3 cloud storages), the problem of for that will receive feedback and/
Or content and/or current device daily record synchronous transfer are replied to other storage servers；And/or instruction database (can be Unirest
Storehouse), for using the second client submit a question feedback when, indicate the first client submit current device daily record.
Alternatively, in addition to：Problem feedback traffic catalogue, it is independent with other operation lists；Under problem feedback traffic catalogue
Main-inlet, framework factory catalogue, utility catalogue, configuration file, abstract class catalogue, domestic service configuration and foreign countries are distributed with
Business configuration.
According to eighth aspect, the embodiments of the invention provide a kind of terminal, including：At least one processor；And with institute
State the memory of at least one processor communication connection；Wherein, have can be by one computing device for the memory storage
Instruction, the instruction by least one described computing device so that at least one described computing device first aspect or
User feedback method described in any one optional mode of person's first aspect.
According to the 9th aspect, the embodiments of the invention provide a kind of server, including：At least one processor；And with
The memory of at least one processor communication connection；Wherein, the memory storage, which has, to be held by one processor
Capable instruction, the instruction is by least one described computing device, so that at least one described computing device second aspect
Or the user feedback method described in any one optional mode of second aspect.
According to the tenth aspect, the embodiments of the invention provide a kind of terminal, including：At least one processor；And with institute
State the memory of at least one processor communication connection；Wherein, have can be by one computing device for the memory storage
Instruction, the instruction by least one described computing device so that at least one described computing device third aspect or
User feedback method described in any one optional mode of person's third aspect.
According to the tenth on the one hand, it is described non-the embodiments of the invention provide a kind of non-transient computer readable storage medium storing program for executing
Transitory computer readable storage medium stores computer instruction, and the computer instruction is used to make the computer perform first party
User feedback method described in the optional mode of any one of face or first aspect.
It is described non-the embodiments of the invention provide a kind of non-transient computer readable storage medium storing program for executing according to the 12nd aspect
Transitory computer readable storage medium stores computer instruction, and the computer instruction is used to make the computer perform second party
User feedback method described in the optional mode of any one of face or second aspect.
It is described non-the embodiments of the invention provide a kind of non-transient computer readable storage medium storing program for executing according to the 13rd aspect
Transitory computer readable storage medium stores computer instruction, and the computer instruction is used to make the computer perform third party
User feedback method described in the optional mode of any one of face or the third aspect.
According to fourteenth aspect, the embodiments of the invention provide a kind of computer program product, the computer program production
Product include the calculation procedure being stored on non-transient computer readable storage medium storing program for executing, and the computer program includes programmed instruction,
When described program instruction is computer-executed, the computer is performed any one of first aspect or first aspect can
Select the user feedback method described in mode.
According to the 15th aspect, the embodiments of the invention provide a kind of computer program product, the computer program production
Product include the calculation procedure being stored on non-transient computer readable storage medium storing program for executing, and the computer program includes programmed instruction,
When described program instruction is computer-executed, the computer is performed any one of second aspect or second aspect can
Select the user feedback method described in mode.
According to the 16th aspect, the embodiments of the invention provide a kind of computer program product, the computer program production
Product include the calculation procedure being stored on non-transient computer readable storage medium storing program for executing, and the computer program includes programmed instruction,
When described program instruction is computer-executed, the computer is performed any one of the third aspect or the third aspect can
Select the user feedback method described in mode.
A kind of user feedback method and device that the embodiment of the present invention is provided, problem feedback traffic architecture system, when with
When family needs feedback problem, then the first user end to server, which is sent, obtains problem identification request, and obtains server-assignment
Problem identification.Set with terminals that the problem identification is sent to smart mobile phone or tablet personal computer or other convenient input word descriptions
It is standby.So as to carry out problem feedback description using the convenient terminal device for inputting word description, and sent together with problem identification
To server, so that server can correspond to the first client of the feedback that submits a question according to problem identification.It is achieved thereby that
The problem of using the terminal device of other convenient input words to submit the first client, feeds back (detailed description), solves intelligence
TV or other first clients carry out the problem of word input difficulty is waited a moment using remote control.
Brief description of the drawings
The features and advantages of the present invention can be more clearly understood from by reference to accompanying drawing, accompanying drawing is schematical without that should manage
Solve to carry out any limitation to the present invention, in the accompanying drawings：
Fig. 1 shows the flow of a kind of according to embodiments of the present invention 1 user feedback method for being applied to the first client
Figure；
Fig. 2 shows the flow chart of a kind of according to embodiments of the present invention 2 user feedback method suitable for server；
Fig. 3 shows the flow of a kind of according to embodiments of the present invention 3 user feedback method for being applied to the second client
Figure；
Fig. 4 shows the flow chart of a kind of according to embodiments of the present invention 4 user feedback method；
Fig. 5 shows a kind of signal of according to embodiments of the present invention 6 user feedback means for being applied to the first client
Figure；
Fig. 6 shows a kind of schematic diagram of according to embodiments of the present invention 7 user feedback means suitable for server；
Fig. 7 shows a kind of signal of according to embodiments of the present invention 8 user feedback means for being applied to the second client
Figure；
Fig. 8 shows the schematic diagram of electronic equipment according to embodiments of the present invention.
Embodiment
To make the purpose, technical scheme and advantage of the embodiment of the present invention clearer, below in conjunction with the embodiment of the present invention
In accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is
A part of embodiment of the present invention, rather than whole embodiments.Based on the embodiment in the present invention, those skilled in the art are not having
There is the every other embodiment made and obtained under the premise of creative work, belong to the scope of protection of the invention.
Embodiment 1
Fig. 1 is a kind of flow chart of user feedback method provided in an embodiment of the present invention, it is adaptable to intelligent television, can also
It is the difficult intelligent terminal of other words input, comprises the following steps：
S11：When user needs to submit a question feedback, fed back the problem of user enters the first client
During interface, the first user end to server send obtain problem identification request, first client can be intelligent television or its
The intelligent terminal of his word input difficulty.When the first user end to server asks problem identification, also H5 is asked to server
Feedback submits chained address, and H5 feedbacks submit chained address to be used to retouch as the second user end to server feedback that submits a question
The destination address stated.
S12：The problem of first client the reception server is sent identifies, and the problem identification is the problem of user currently submits
The unique identifier of feedback, later stage intelligent television, server and smart mobile phone are by the problem identification come unique to that should ask
Topic feedback, and facilitate server according to the problem identification to should intelligent television.First client can deposit the problem identification
Storage is local.
The user feedback method that the present embodiment is provided, is primarily adapted for use in the difficult intelligence of the words such as intelligent television input eventually
End, when user needs feedback problem, then the problem of being sent to server and obtain problem identification request, and obtain server-assignment
Mark.Then the problem identification is sent to smart mobile phone or tablet personal computer or other convenient terminals for inputting word description is set
It is standby, to carry out problem feedback description using the convenient terminal device for inputting word description, and sent jointly to problem identification
Server, so that server can feed back according to the intelligent television and the problem for the feedback that submitted a question in problem identification correspondence.
It is (detailed that the user feedback method realizes using the terminal device of other convenient input words feedback the problem of to submit intelligent television
Thin description), solve intelligent television and carry out the problem of word input difficulty is waited a moment using remote control.
As specific embodiment, after the step of being identified the problem of the reception server is sent, in addition to：
Generation carries the Quick Response Code of problem identification.Second client can obtain the problem identification by scanning Quick Response Code,
So that when it uploads problem feedback to server and described, server can pass through the problem identification the first client of correspondence and the
Certain the problem feedback of one client.
As further preferred embodiment, in addition to：
Submit chained address to carry out feedback of the safety verification generation with signature to the feedback that server is provided and submit chain ground connection
Location.Specifically, the problem of can providing server identifies and the feedback of band signature submits chained address to be added to generation
Quick Response Code in, so that the second client can just obtain the feedback submission that problem identification and the band are signed when scanning Quick Response Code
Chained address.When setting api interface secure authentication mechanisms, if safety verification algorithm is write in the H5 pages into request interface again
Authentication mechanism can be exposed, security breaches are caused.Therefore, the Sign Policies set in the present embodiment are by sign by the first client
Signature is transmitted to server, then parameter is passed through into the H5 pages by server.
As other optional embodiments, this method also includes：
First, the first feedback signal that problem feedback is had been received by response to the server that the reception server is sent,
I.e.：First feedback signal is used to inform that the first client has been received by the problem of the second client is submitted and fed back.
Then, the first client closing problem feedback interface, obtains current device daily record and is sent to server.
The user feedback method that the present embodiment is provided, user submits a question after feedback, if using upper flow problem,
Customer service can be answered directly.If system design or program error, then also need to capture apparatus daily record.Therefore the present embodiment
Intelligent television has also captured device log to server so that server carries out case study.
In addition, received in server after the completion of problem feeds back and store, the first client refreshes its feed back list and anti-
Present details.
As second of optional embodiment, this method also includes：
First, the problem of notice that the reception server is sent is to submitting feeds back the second feedback signal replied, i.e.,：Should
Second feedback signal is that server notifies that the problem of the first client is submitted for before feedback is replied；
Then, replied and indicated according to the generation of the second feedback signal.Specifically, constituency is replied in the generation of the first client, and raw
Into the Quick Response Code that chained address is submitted comprising problem identification and feedback.
The user feedback method that the present embodiment is provided, after intelligent television have submitted user feedback, server has been carried out just
Step processing, if necessary user's additional notes or other need the information of user feedback, then just generation second feed back
Signal designation user replies.Intelligent television regeneration, which is replied, to be indicated, (can be specifically smart mobile phone, flat board by the second client
Computer etc. facilitates the terminal device that word is inputted) replied to complete word.
Embodiment 2
Fig. 2 is a kind of flow chart of user feedback method provided in an embodiment of the present invention, it is adaptable to server end, this method
Specifically include following steps：
S21：The acquisition problem identification request of the first client transmission is received, the first client is intelligent television end, or
The difficult intelligent terminal of other words input；
S22：Generation problem identification corresponding with the first client, i.e. problem identification is generated by server functions storehouse
The unique ID of problem, can be specifically 13；
S23：Problem identification is sent to the first client, can be specifically that server please by http agreement Get modes
API (application programming interface) is asked to return to the first client with json Format Objects；
S24：The problem of the second client is sent feedback and problem identification are received, the second client can be specifically intelligent hand
The terminal device of machine or tablet personal computer or other convenient input word descriptions.
The user feedback method that the present embodiment is provided, it is adaptable to server end, it is when user needs feedback problem, then intelligent
TV is sent to server obtains problem identification request, and identifies the problem of obtain server-assignment.First client asks this
Topic mark is sent to the terminal device of smart mobile phone or tablet personal computer or other convenient input word descriptions.So as to utilization side
Just the terminal device of input word description describes to carry out problem feedback, and sends jointly to server with problem identification, services
Device can correspond to the intelligent television for the feedback that submits a question according to problem identification.It the method achieve and utilize other convenient input texts
The problem of terminal device of word is to submit intelligent television feeds back (detailed description), solves intelligent television and enters style of writing using remote control
The problem of word input difficulty is waited a moment.
As specific embodiment, the step of the problem of the second client is sent feedback and problem identification is received it
Afterwards, in addition to：By the storage corresponding with problem identification of problem feedback.Detailed process is：Server is receiving the second client hair
After the problem of sending feedback and problem identification, it is necessary first to safety verification is carried out to it, safety verification writes both correspondences after
The problem of enter'sing server feedback database, and synchronized update caching.
In other implementations, if the first client also have submitted problem feedback description, then server can be first
The submission form of the first client is received, corresponding problem identification is stored, and records the problem state, problem state is respectively 1-
5 Digital IDs (in corresponding in assessing, replied respectively, handling, have solved and have been turned off 5 kinds of states).To the first client
The problem of end is submitted feedback is carried out after safety verification, writes problem feedback database, and synchronized update is cached.Receiving the second visitor
After the feedback list that family end is submitted, field of the meeting in problem identification replacement problem feedback database, and synchronized update caching.
It is above-mentioned that problem feedback write-in problem feedback database can be put in storage into logic using real-time, it would however also be possible to employ queue is put in storage
Logic, can specifically be selected according to data traffic size and client terminal quantity.Above-mentioned buffer update adoption status active more new strategy.
Received in server after the completion of problem feeds back and store, refresh the first client feedback list api interface and
Details api interface is fed back, to update feedback list and the feedback details of the first client.
As the optional embodiment of one of which, after above-mentioned steps S24, that is, the transmission of the second client is received
After the step of problem feedback and problem identification, in addition to：
First, the first feedback signal is sent to the first client corresponding with the problem identification, the first feedback signal is used for
The first client-side issue feedback is notified to have been filed on.Specifically, after server feeds back the problem of the second client is received, if
By safety verification and database is stored in, push interfaces will be asked to first the first feedback signal of client push.First visitor
Family end is shut off problem feedback interface, packing and uploading device daily record after the first feedback signal of server push is received.Its
In, server is that corresponding first client is recognized by problem identification.Device log can facilitate server end to find out
First FTP client FTP design mistake or program error.
Then, the current device daily record that the first client is sent is received.Server is receiving the transmission of the first client
After current device daily record, it is also desirable to carry out secure authentication mechanisms, the current device log is uploaded after valid data is confirmed as
Saved to storage cluster.That is, server is to upload to act on behalf of as centre, upload service is carried out.
The method that the present embodiment is provided, is submitted a question in the second client (can be specifically smart mobile phone) by the H5 pages
After feedback description, Auto-matching submits a question the first client (intelligent television) of feedback, and to the first client push first
Feedback signal reduces the operation of user to notify the first client closing problem feedback interface and submit device log.
As another optional embodiment, in addition to：
The second feedback signal is sent to the first client, the second feedback signal is used to notify the first client anti-for problem
Feed row is replied.After the first client and the second client have submitted user feedback, if necessary to user's additional notes or
Person other need the information of user feedback, then just generation the second feedback signal instruction user reply.Particular by the first visitor
The feedback list api interface and feedback details api interface at family end, inform the current state of the first client this problem to return
It is multiple.
Server is received after the reply of the second client submission, and whether the problem of first verifying that correspondence is in R. S. V. P. shape
State, if it is by checking, reply content correspondence problem is identified in deposit problem feedback database.And update client
Api interface, real-time update interface data.
Embodiment 3
Fig. 3 is a kind of flow chart of user feedback method provided in an embodiment of the present invention, it is adaptable to smart mobile phone or flat board
The terminal device of computer or other convenient input word descriptions, this method specifically protects following steps：
S31：The problem of the first client is received is obtained to identify；
S32：Customer problem feedback and problem identification are sent to server.
The user feedback method that the present embodiment is provided, it is adaptable to smart mobile phone or tablet personal computer or other convenient input words
The terminal device of description, when user needs feedback problem, then intelligent television is sent to server obtains problem identification request, and
The problem of obtaining server-assignment identifies.Then the problem identification is sent to intelligent hand as the intelligent television of the first client
The terminal device of machine or tablet personal computer or other convenient input word descriptions, i.e. the second client.So as to utilize convenient input text
The terminal device of word description describes to carry out problem feedback, and sends jointly to server with problem identification, therefore server can
With the intelligent television according to the feedback that submitted a question in problem identification correspondence.It the method achieve and utilize other convenient input words
The problem of terminal device is to submit intelligent television feeds back (detailed description), solves intelligent television defeated using remote control progress word
Enter the problem of difficulty is waited a moment.Wherein, smart mobile phone or tablet personal computer etc. are palm intelligent equipments, and user can very easily use
Keyboard carries out the description of problem feedback, can also be described by intercepting picture or taking pictures to improve problem.
As the optional embodiment of one of which, obtain the step of the problem of the first client is received identifies and wrap
Include：
When the first client generates the Quick Response Code of carrying problem identification, then the Quick Response Code of the first client is scanned, to obtain
Take problem identification.
As another optional embodiment, customer problem is fed back to the step that server is sent to problem identification
Before rapid, in addition to：
The feedback for obtaining the band signature of the first client generation submits chained address, if the first client will be tested through safety
The feedback of band signature after card submits chained address to be also added in the Quick Response Code of generation, then the second client scan Quick Response Code is just
Feedback can be obtained and submit chained address.
After feedback submission chained address is obtained by barcode scanning, chained address request is submitted to feed back according to the feedback with signature
Submit the page and carry out safety verification.In the present embodiment, in order to not expose safety verification algorithm and ensure the timeliness of safety verification
Property and disguise, the parameters such as sign are spliced in the interface of page request by the form of transparent transmission.
Specifically, the second client (can be specifically smart mobile phone) is after feedback submission chained address is obtained, in user
H5 submission forms are deployed by push systems when clicking on feedback interface, Detailed Feedback content and correspondent party are then filled in by user
Formula.Finally, request server API is submitted to server with http agreement post request methods and stored.
As one of which specific embodiment, this method also includes：
First, the answer for obtaining the first client is indicated, problem mark is included especially by scanning the first client generation
Know and feedback submit chained address Quick Response Code, then the api interface of request server and equally using parameter transparent transmission form
Carry out safety verification.Then, indicate to send according to answer and reply content to server.This needs not rely on supplying system, only
Submit and reply content.
Embodiment 4
Fig. 4 is a kind of flow chart of user feedback method provided in an embodiment of the present invention, and this method specifically protects following walk
Suddenly：
S41：When being fed back when needing to submit a question, intelligent television is sent to server obtains problem identification request；
S42：Server receives the acquisition problem identification request that intelligent television is sent；
S43：Server generates problem identification corresponding with the intelligent television；
S44：Problem identification is sent to the intelligent television by server；
S45：The problem of intelligent television the reception server is sent identifies, and can specifically generate two comprising the problem identification
Tie up code；
S46：Smart mobile phone obtains the problem of intelligent television is received and identified, and generates and shows comprising problem in intelligent television
Smart mobile phone just can obtain problem identification by barcode scanning after the Quick Response Code of mark；
S47：Customer problem feedback and problem identification are sent to server by smart mobile phone.
S48：Server receives the problem of smart mobile phone is sent feedback and problem identification.
The user feedback method that the present embodiment is provided, when user needs feedback problem, then intelligent television is sent out to server
The problem of sending acquisition problem identification to ask, and obtain server-assignment identifies.Then the problem identification is sent to by intelligent television
Smart mobile phone.So as to carry out problem feedback description using the convenient smart mobile phone for inputting word description, and with problem identification one
Rise and be sent to server, so that server can correspond to the intelligent television for the feedback that submits a question according to problem identification.So as to real
The problem of having showed using the terminal device of other convenient input words to submit intelligent television feeds back (detailed description), solves intelligence
Energy TV carries out the problem of word input difficulty is waited a moment using remote control.
Embodiment 5
A kind of user feedback method is present embodiments provided, following steps are specifically protected：
The first step：When user clicks to enter the user feedback interface of intelligent television, show that user needs to submit a question instead
Feedback, intelligent television just submits chained address to server acquisition request problem identification and feedback.Problem identification, which is used to recognize, to be distinguished
Each feedback of user, can be used for the intelligent television that feedback is submitted in server identification, i.e. server can pass through problem mark
Identify it is feedback which platform intelligent television is submitted.Feedback submits chained address to refer to that server can be received by network
The network address of feedback.
Second step：Server receive intelligent television submission obtain problem identification and feedback submit chained address please
After asking, the problem of generating one 13 using preset function identifies, when different intelligent televisions submits feedback every time, server life
Into the problem of mark it is all different.Server after problem identification is generated, by http agreement GET modes ask API with
Json Format Objects return to intelligent television.At the same time, also chained address is submitted to issue intelligent television feedback.The feedback is carried
It can be specifically H5 page links address to hand over chained address.
3rd step：Intelligent television end receives the problem of server is sent mark and feedback is submitted behind chained address, passes through
Secure authentication mechanisms, generate the feedback with signature and submit chained address.Then generation records problematic mark and with the anti-of signature
The Quick Response Code of chained address is submitted in feedback.In addition, problem identification is stored in locally by intelligent television end, so that server can pass through
Problem identification recognizes that problem feeds back corresponding intelligent television.Feedback can also be submitted chained address to be stored in by intelligent television end
Locally, it is and corresponding with problem identification.So as to be fed back back the problem of server indicating intelligent television is submitted for it
When multiple, as long as the network address that server receives feedback is constant, intelligent television avoids the need for anti-to server acquisition request again
Present and submit chained address, it is only necessary to identified in local the problem of the feeding back that search problem, it is possible to which it is anti-that correspondence acquisition is locally stored
Chained address is submitted in feedback.If server receive feedback the network address be always maintained at it is constant if, the intelligent television end is not only
Do not need re-request to obtain feedback when for its problem feedback answer server and submit chained address, and asked in next feedback
Feedback is obtained also without re-request submit chained address during topic.
4th step：The Quick Response Code of smart mobile phone scanning intelligent television generation, obtains problem identification and the feedback with signature is carried
Hand over chained address.The feedback that smart mobile phone is signed according to the band submits chained address request H5 forms pages.Smart mobile phone is asked
, it is necessary to carry out signature safety verification during H5 forms pages.If safety verification algorithm is write on into request interface meeting again in the H5 pages
Exposure authentication mechanism, causes that sign signatures preferably are transferred into server by intelligent television in security breaches, therefore the present embodiment,
The H5 pages are given by server transport again, to ensure the ageing and disguise of safety verification.
5th step：Smart mobile phone is opened after H5 forms pages by safety verification, and the problem of user could fill out detailed is fed back
With contact method etc., and submit to server.At the same time problem identification is also sent to server.
6th step：Server receive smart mobile phone submission H5 submission forms after, namely receive problem identification and
After user feeds back the problem of mobile phone end is inputted, according to problem identification replacement problem feedback database, and synchronized update is slow
Deposit.
7th step：Refresh the feedback list interface (API) and feedback details interface (API) of intelligent television, namely server
The problem of smart mobile phone is submitted feedback content is pushed to intelligent television, so as to can check problem feedback in intelligent television end
Detailed content.
8th step：Server is notified by pushing interface to intelligent television supplying system, informs that intelligent television problem is fed back
Have been received by.Specifically, server can precisely be pushed by intelligent television equipment model and MAC Address, can also basis
Problem identification is precisely pushed.
9th step：Intelligent television receives and user feedback interface is closed after the notifications, and local baling equipment daily record
(log) after, cloud platform of uploading onto the server after server cloud platform is by authentication mechanism, is confirmed as valid data, then will set
Standby daily record synchronized upload saves device log to storage cluster.
Tenth step：The current device daily record that the problem of server is submitted according to smart mobile phone is fed back and intelligent television is submitted is entered
Row preliminary treatment, submits more detailed problem feedback or supplement etc., then service end passes through the anti-of intelligent television if necessary to user
Details interface and feedback list interface are presented, it is R. S. V. P. to inform this problem current state of intelligent television end.
11st step：Constituency is replied in intelligent television end generation, and generates H5 submission page address Quick Response Codes.
12nd step：User scans Quick Response Code by mobile phone, and request server, again by the form of parameter transparent transmission, enters
Row security mechanism is verified.Supplying system need not be now relied on again, only submit reply content.When user's barcode scanning is replied successfully
Afterwards, service end receives request, then lockout issue state, is confirmed whether it is R. S. V. P. state, if being verified as legitimate request,
Storage is replied, client end AP I, real-time update interface data is updated.
Embodiment 6
As shown in figure 5, a kind of user feedback means are present embodiments provided, including：
First transmitting element U11, problem identification request is obtained for being sent to server；
First receiving unit U12, the problem of being sent for the reception server identifies.
As the optional embodiment of one of which, in addition to：
Second receiving unit, the first feedback signal sent for the reception server；
First acquisition unit, for obtaining current device daily record and being sent to server.
As other optional embodiments, in addition to：
3rd receiving unit, the second feedback signal sent for the reception server；
First generation unit, is indicated for being replied according to the generation of the second feedback signal.
As other specific embodiments, in addition to：
Second generation unit, the Quick Response Code of issue identification information is carried for generating.
As another optional embodiment, in addition to：
First safety verification unit, the feedback for providing server submits chained address to carry out safety verification generation band
The feedback of signature submits chained address.
Embodiment 7
As shown in fig. 6, a kind of user feedback means are present embodiments provided, including：
4th receiving unit U21, for receiving the acquisition problem identification request that the first client is sent；
3rd generation unit U22, for generating problem identification corresponding with the first client；
Second transmitting element U23, for problem identification to be sent into the first client；
5th receiving unit U24, for receiving the problem of the second client is sent feedback and problem identification.
As optional embodiment, in addition to：
3rd transmitting element, for receive the problem of the second client is sent feedback and problem identification after, to this
Corresponding first client of problem identification sends the first feedback signal, and the first feedback signal is used to notify that the first client-side issue is anti-
Feedback has been filed on；
6th receiving unit, for receiving the current device daily record that the first client is sent.
As another optional embodiment, in addition to：
4th transmitting element, for sending the second feedback signal to the first client, the second feedback signal is used to notify the
One client is replied for problem feedback.
As other optional embodiments, in addition to：
Memory cell, for problem to be fed back into storage corresponding with problem identification.
Embodiment 8
As shown in fig. 7, a kind of user feedback means are present embodiments provided, including：
Second acquisition unit U31, is identified for obtaining the problem of the first client is received；
5th transmitting element U32, for customer problem feedback and problem identification to be sent into server.
As optional embodiment, the device also includes：
3rd acquiring unit, the answer for obtaining the first client is indicated；
6th transmitting element, content is replied to server for indicating to send according to answer.
As one of them optional embodiment, second acquisition unit U31 includes：
Subelement is scanned, the Quick Response Code for scanning the first client, to obtain problem identification.
As other optional embodiments, the device also includes：
4th acquiring unit, chained address is submitted for obtaining the feedback of band signature of the first client generation；
Second safety verification unit, for submitting chained address request feedback to submit the page to go forward side by side according to the feedback with signature
Row safety verification.
Embodiment 9
A kind of problem feedback traffic architecture system is present embodiments provided, is provided for realizing above-described embodiment 2,4 and 5
User feedback method, including：
Problem feedback storage controller, feeds back the problem of for that will receive and replies content and asked according to preset rules deposit
Inscribe feedback database.Specifically, the type of current problem is distinguished according to the Status Type of problem, is divided into assessment, has been replied, located
In reason, solve and be turned off five kinds of states, then according to problem state locking storage logic.So as to solve feed back, disorderly more
The phenomenon of feedback and redundant feedback.In addition, according to the customizable real-time storage logic of data traffic situation, can also be according to data flow
Amount situation and client terminal quantity size correct feedback and report storage logic, specifically real-time storage can be corrected into queue storage,
Cache services update for queue.
Problem feedback interface controller, is interacted for carrying out problem feedback data with client.Specifically, the controller is
First client provides api interface and supports service, so as to be supported for the first clients providing data stream.Api interface includes feedback
List interface, feedback details interface and problem identification interface.
As specifically embodiment, the system also includes：Controller is pushed, is set for obtaining the current of the first client
Standby daily record.I.e. after problem feedback detailed description is have submitted using the second client, remote control the first client asynchronous upload equipment
Daily record.So as to while user's operation is not increased, realize the upload of the first client device daily record.
The present embodiment provide server end the problem of feedback traffic architecture system, the control provided with three United Dispatchings
Device, each controller realizes different business functions.In addition, api interface and H5 submit the page is unified to inherit CController bases
Class, wherein config mainly deposit the configuration information of data, and different geographical is configured according to many config, are multiplexed a set of code and patrol
Volume.Feed back and distinguish with legacy version problem, subchannel carries out logical process, compatible old edition is accomplished on the basis of old service is not influenceed
This, supports the demand of redaction.
, can be with optimization problem feedback interface in other embodiments, main optimization feeds back list interface and anti-
Present details interface.Specifically：Interface overall logic is all completed in front end interface, so as to support many equipment, and is distributed not
Same secure authentication mechanisms, AK and SK can be by configuring distribution.Furthermore it is also possible to the synchronous storage strategy of server end is removed, by
First client and the second client directly upload storage cluster, namely server end is no longer upload agency, but by client
Point-to-point, the end-to-end form single-point in end is uploaded.So as to reduce the pressure at cloud platform end, and avoid causing repeatedly uploading and unnecessary
The situation of upload.
Problem feedback interface can also further optimize, and realize subchannel incoming data stream, support EUI6.0 interfaces
Demand, the first client of holding and rear end (server end or storage cluster end) data syn-chronization., can be according to excellent for problem state
First level locking mode carries out status modifier.The verifying logic that problem feedback submits data flow is improved, to avoid malice feedback behavior.
As other optional embodiments, the system also includes：
AmazonS3 cloud storages, feed back the problem of for that will receive and/or reply content and/or current device daily record is same
Step is transferred to other storage servers, that is, realizes synchronous store function.Other storage servers may be constructed storage server collection
Group, storage server cluster can internationalize deployment, particularly may be divided into continent cluster, Hong Kong cluster and U.S.'s cluster.
The system can also include Unirest storehouses, for using the second client submit a question feedback when, indicate first
Client submits current device daily record.Its major function asks push interfaces to send http agreement requests in post modes, with
Realize that user submits a question to issue synchronously to submit to the first client when feeding back details using the second client to instruct, by similar
The mode of addressing reaches the first user terminal, realizes the asynchronous submission of the first ustomer premises access equipment daily record.
AmazonS3 cloud storages and Unirest storehouses are library tool-class bags.
As other optional embodiments, the device also includes：Problem feedback traffic catalogue, with other business mesh
Record is independent；Main-inlet is distributed with problem feedback traffic catalogue, it is framework factory catalogue, utility catalogue, configuration file, abstract
Class catalogue, domestic service configuration and overseas operation configuration.
Because problem feedback traffic is relatively independent, and to be related to more problems, data surface wider for logic, in addition it is also necessary to big data
Support, and need to carry out reported data the flows such as efficient analysis, synchronization, storage and cleaning.Therefore, server end cloud platform
When backing directory is built, selection is overall independent by EUI6.0 problem feedback traffics catalogue, whole feedback procedure is caused as far as possible and existing
There is business to be independent of each other, unrelated, both coupling of reduction, improve the scalability of problem feedback traffic.So as to realize
Multi version feedback switching, multi-platform feedback is flexibly packed.Directory name caters to other business name forms, can be feedback->
api->v3.Including main-inlet, framework factory catalogue, utility catalogue, configuration file, abstract class catalogue, domestic service configuration
It is distributed in most of encapsulation logic of overseas operation configuration etc. under this catalogue.The present embodiment provide architecture system according to
Analysis to problem feedback traffic characteristic distributions, selection uses single main-inlet pattern, by routing resolution come differentiated service mould
Block.The present embodiment is for internationalization business demand, and in order to improve scalability, and region is divided and specific business is by acting
Controller is controlled.This pattern can be managed collectively when setting config (configuration file), distribution straight uniform, visualization
Degree is high, be easy to management.
Fig. 8 is the hardware architecture diagram of the first client of execution user feedback method provided in an embodiment of the present invention,
As shown in figure 8, first client is included in one or more processors 810 and memory 820, Fig. 8 with a processor
Exemplified by 810.
Performing the first client of user feedback method can also include：Input unit 830 and output device 840.
Processor 810, memory 820, input unit 830 and output device 840 can pass through bus or other modes
In connection, Fig. 8 exemplified by being connected by bus.
Processor 810 can be central processing unit (Central Processing Unit, CPU).Processor 810 may be used also
Think other general processors, digital signal processor (Digital Signal Processor, DSP), application specific integrated circuit
(Application Specific Integrated Circuit, ASIC), field programmable gate array (Field-
Programmable Gate Array, FPGA) or other PLDs, discrete gate or transistor logic,
The chips such as discrete hardware components, or above-mentioned all kinds of chips combination.General processor can be microprocessor or the processing
Device can also be any conventional processor etc..
Memory 820 is as a kind of non-transient computer readable storage medium storing program for executing, available for storing non-transient software program, non-
Corresponding programmed instruction/the mould of user feedback method in transient computer executable program and module, such as the embodiment of the present application
Block.Processor 810 is stored in non-transient software program, instruction and module in memory 820 by operation, so as to perform clothes
The various function application of business device and data processing, that is, realize above method embodiment user feedback method.
Memory 820 can include storing program area and storage data field, wherein, storing program area can store operation system
Application program required for system, at least one function；Storage data field can be stored to be created according to using for user feedback means
Data etc..In addition, memory 820 can include high-speed random access memory, non-transient memory can also be included, for example
At least one disk memory, flush memory device or other non-transient solid-state memories.In certain embodiments, memory
820 is optional including the memory remotely located relative to processor 810, and these remote memories can pass through network connection to use
Family feedback device.The example of above-mentioned network include but is not limited to internet, intranet, LAN, mobile radio communication and its
Combination.
Input unit 830 can receive the numeral or character information of input, and generation and the user of user feedback means set
Put and the input of key signals that function control is relevant.Output device 840 may include the display devices such as display screen.
One or more of modules are stored in the memory 820, when by one or more of processors
During 810 execution, method as shown in Figure 1 is performed.
The said goods can perform the method that the embodiment of the present invention is provided, and possesses the corresponding functional module of execution method and has
Beneficial effect.Not ins and outs of detailed description in the present embodiment, the correlation that for details, reference can be made in embodiment as shown in Figure 1 is retouched
State.
The hardware configuration of server of user feedback method is performed with above-mentioned first client, for performing shown in Fig. 2
Method, for details, reference can be made to embodiment 2.
The hardware configuration of the second client of user feedback method is performed with above-mentioned first client, for performing Fig. 3 institutes
The method shown, for details, reference can be made to embodiment 3.
Above-mentioned first client, server and the second client can be performed in unison with the user feedback method described in Fig. 4, specifically
Reference can be made to above-described embodiment 1-5.
The embodiment of the present invention additionally provides a kind of non-transient computer storage medium, and the computer-readable storage medium is stored with
Computer executable instructions, the computer executable instructions can perform the user feedback method in above method embodiment.Wherein,
The storage medium can be magnetic disc, CD, read-only memory (Read-Only Memory, ROM), random access memory
(Random Access Memory, RAM), flash memory (Flash Memory), hard disk (Hard Disk Drive, contracting
Write：) or solid state hard disc (Solid-State Drive, SSD) etc. HDD；The storage medium can also include depositing for mentioned kind
The combination of reservoir.
It is to lead to it will be understood by those skilled in the art that realizing all or part of flow in above-described embodiment method
Cross computer program to instruct the hardware of correlation to complete, described program can be stored in a computer read/write memory medium
In, the program is upon execution, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, described storage medium can be magnetic
Dish, CD, read-only memory (ROM) or random access memory (RAM) etc..
Although being described in conjunction with the accompanying embodiments of the invention, those skilled in the art can not depart from the present invention
Spirit and scope in the case of various modification can be adapted and modification, such modifications and variations are each fallen within by appended claims institute
Within the scope of restriction.
Claims (28)
1. a kind of user feedback method, it is characterised in that including：
Sent to server and obtain problem identification request；
The problem of server is sent is received to identify.
2. according to the method described in claim 1, it is characterised in that also include：
Receive the first feedback signal that problem feedback is had been received by response to the server that the server is sent；
Obtain current device daily record and be sent to the server.
3. method according to claim 1 or 2, it is characterised in that also include：
Receive the problem of notice of the server transmission is to submitting and feed back the second feedback signal replied；
Replied and indicated according to second feedback signal generation.
4. according to the method described in claim 1, it is characterised in that described to receive the step that the problem of server is sent identifies
After rapid, in addition to：
Generation carries the Quick Response Code of described problem mark.
5. according to the method described in claim 1, it is characterised in that also include：
Submit chained address to carry out feedback of the safety verification generation with signature to the feedback that the server is provided and submit chain ground connection
Location.
6. a kind of user feedback method, it is characterised in that comprise the following steps：
Receive the acquisition problem identification request of the first client transmission；
Generation problem identification corresponding with first client；
Described problem mark is sent to first client；
Receive the problem of the second client is sent feedback and problem identification.
7. method according to claim 6, it is characterised in that the problem of the second client of the reception is sent feedback and
After the step of problem identification, in addition to：
The first feedback signal is sent to the first client corresponding with described problem mark, first feedback signal is used to notify
The first client described problem feedback has been filed on；
Receive the current device daily record of the first client transmission.
8. method according to claim 6, it is characterised in that also include：
The second feedback signal is sent to first client, second feedback signal is used to notify the first client pin
Described problem feedback is replied.
9. method according to claim 6, it is characterised in that the problem of the second client of the reception is sent feedback and
After the step of problem identification, in addition to：
By the storage corresponding with problem identification of described problem feedback.
10. a kind of user feedback method, it is characterised in that comprise the following steps：
The problem of the first client is received is obtained to identify；
Customer problem feedback and described problem mark are sent to server.
11. method according to claim 10, it is characterised in that also include：
The answer for obtaining first client is indicated；
Indicate to send answer content to the server according to described reply.
12. method according to claim 10, it is characterised in that the problem of acquisition first client is received
The step of mark, includes：
The Quick Response Code of first client is scanned, to obtain described problem mark.
13. method according to claim 10, it is characterised in that described identify customer problem feedback and described problem is sent out
Before the step of giving server, in addition to：
The feedback for obtaining the band signature of the first client generation submits chained address；
The feedback signed according to the band submits chained address request feedback to submit the page and carry out safety verification.
14. a kind of user feedback means, it is characterised in that including：
First transmitting element, problem identification request is obtained for being sent to server；
First receiving unit, is identified for receiving the problem of server is sent.
15. device according to claim 14, it is characterised in that also include：
Second receiving unit, for receiving the first feedback signal that the server is sent；
First acquisition unit, for obtaining current device daily record and being sent to the server.
16. the device according to claims 14 or 15, it is characterised in that also include：
3rd receiving unit, for receiving the second feedback signal that the server is sent；
First generation unit, is indicated for being replied according to second feedback signal generation.
17. device according to claim 14, it is characterised in that also include：
Second generation unit, the Quick Response Code of described problem mark is carried for generating.
18. device according to claim 14, it is characterised in that also include：
First safety verification unit, the feedback for providing the server submits chained address to carry out safety verification generation band
The feedback of signature submits chained address.
19. a kind of user feedback means, it is characterised in that including：
4th receiving unit, for receiving the acquisition problem identification request that the first client is sent；
3rd generation unit, for generating problem identification corresponding with first client；
Second transmitting element, for described problem mark to be sent into first client；
5th receiving unit, for receiving the problem of the second client is sent feedback and problem identification.
20. device according to claim 19, it is characterised in that also include：
3rd transmitting element, for sending the first feedback signal, described the to the first client corresponding with described problem mark
One feedback signal is used to notify the first client described problem feedback to have been filed on；
6th receiving unit, for receiving the current device daily record that the first client is sent.
21. device according to claim 19, it is characterised in that also include：
4th transmitting element, for sending the second feedback signal to first client, second feedback signal is used to lead to
Know that first client is replied for described problem feedback.
22. device according to claim 19, it is characterised in that also include：
Memory cell, for described problem to be fed back into storage corresponding with problem identification.
23. a kind of user feedback means, it is characterised in that including：
Second acquisition unit, is identified for obtaining the problem of the first client is received；
5th transmitting element, for customer problem feedback and described problem mark to be sent into server.
24. device according to claim 23, it is characterised in that also include：
3rd acquiring unit, the answer for obtaining first client is indicated；
6th transmitting element, for indicating to send answer content to the server according to described reply.
25. device according to claim 23, it is characterised in that the second acquisition unit includes：
Scan subelement, the Quick Response Code for scanning first client, to obtain described problem mark.
26. device according to claim 23, it is characterised in that also include：
4th acquiring unit, chained address is submitted for obtaining the feedback of band signature of the first client generation；
Second safety verification unit, the feedback for being signed according to the band submits chained address request feedback to submit the page to go forward side by side
Row safety verification.
27. a kind of electronic equipment, it is characterised in that including：
At least one processor；And,
The memory being connected with least one described processor communication；Wherein,
The memory storage has can be by the instruction of one computing device, and the instruction is by by least one described processing
Device is performed, so that at least one described processor is able to carry out the method described in any one of claim 1 to 13.
28. a kind of non-transient computer storage medium, it is characterised in that the non-transient computer readable storage medium storing program for executing is stored with
Computer executable instructions, the computer executable instructions are used to make computer perform claim require described in 1 to 13 any one
Method.
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| CN109819344A (en) * | 2019-02-18 | 2019-05-28 | 青岛海信传媒网络技术有限公司 | User feedback method, apparatus, equipment and the storage medium of Streaming Media |
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| CN109409934A (en) * | 2018-09-27 | 2019-03-01 | 湖南优讯银态优服科技有限公司 | A kind of design method and system of Product Experience positioning and feedback excitation mechanism |
| CN109409934B (en) * | 2018-09-27 | 2023-08-18 | 湖南优讯银态优服科技有限公司 | Design method and system of product experience positioning and feedback excitation mechanism |
| CN109819344A (en) * | 2019-02-18 | 2019-05-28 | 青岛海信传媒网络技术有限公司 | User feedback method, apparatus, equipment and the storage medium of Streaming Media |
| CN110086999A (en) * | 2019-05-28 | 2019-08-02 | 维沃移动通信有限公司 | The feedback method and terminal device of image information |
| CN111506376A (en) * | 2020-04-15 | 2020-08-07 | 北京字节跳动网络技术有限公司 | Feedback information display method and device, readable medium and electronic equipment |
| CN113973220A (en) * | 2021-10-21 | 2022-01-25 | 北京读我网络技术有限公司 | Network course processing method and device |
| CN113973220B (en) * | 2021-10-21 | 2024-01-26 | 北京读我网络技术有限公司 | Processing method and device for network courses |
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