CN107301485A - The method and system that task is distributed automatically - Google Patents

The method and system that task is distributed automatically Download PDF

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Publication number
CN107301485A
CN107301485A CN201610233945.7A CN201610233945A CN107301485A CN 107301485 A CN107301485 A CN 107301485A CN 201610233945 A CN201610233945 A CN 201610233945A CN 107301485 A CN107301485 A CN 107301485A
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task
coefficient
ability
processing
treatment
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谢德意
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Shenzhen Weide Kechuang Information Co Ltd
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Shenzhen Weide Kechuang Information Co Ltd
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0631Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06311Scheduling, planning or task assignment for a person or group
    • G06Q10/063112Skill-based matching of a person or a group to a task

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  • Engineering & Computer Science (AREA)
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  • General Physics & Mathematics (AREA)
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  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)

Abstract

The present invention proposes a kind of method that task is distributed automatically, and it comprises the following steps:Newly-built task and the attribute information for selecting the task;The first coefficient of the task is calculated according to the attribute information of the task;Calculate the second coefficient of the processing task ability of all treatment peoples;By being compared for first coefficient calculated and second coefficient;The first treatment people for best suiting the task is filtered out according to comparison result;The task is distributed into first treatment people.The present invention also provides the system that a kind of task is distributed automatically.In this way, so that during task distribution, on the basis of considering at the same time of both the attribute information of task and the processing task ability for the treatment of people, it is ensured that task is assigned to suitable treatment people on hand, ensure that task response is timely simultaneously, the treatment effeciency of task is not influenceed.

Description

The method and system that task is distributed automatically
Technical field
The present invention relates to a kind of information processing method and system, a kind of method distributed automatically especially with respect to task And system.
Background technology
In the day-to-day operation of company, company personnel is often assigned to a few thing task, for example, writing a patent Application, a survey report etc..But the time order and function order that the distribution of the task of existing system is simply submitted according to task is carried out Distribution, does not fully take into account the specific object of task, type, urgency level, complexity or the significance level of such as task Deng;And it is also simply to be allocated according to the live load for the treatment of people to be responsible for the related personnel of distribution task, is not filled Divide the processing task ability in view for the treatment of people.
Need the task response of emergent management too late to part consequently, it is possible to which existing method for allocating tasks is not only resulted in When, the problems such as task treatment effeciency is poor, also result in treatment people live load it is unbalanced the problems such as, while the task of distribution can It can be assigned in suitably treatment people hand, so as to have impact on the treatment effeciency of task.
The content of the invention
In view of the foregoing, it is necessary to which the method and system that a kind of task is distributed automatically are provided so that task is distributed When, on the basis of considering at the same time of both the attribute information of task and the processing task ability for the treatment of people, it is ensured that task point It is fitted on suitable treatment people on hand, while ensureing that task response is timely, the treatment effeciency of task is not influenceed.
In order to solve the above technical problems, a kind of technical scheme that the present invention is used is:A kind of task is provided automatically to divide The method matched somebody with somebody, this method comprises the following steps:
Newly-built task and the attribute information for selecting the task;
The first coefficient of the task is calculated according to the attribute information of the task;
Calculate the second coefficient of the processing task ability of all treatment peoples;
By being compared for first coefficient calculated and second coefficient;
The first treatment people for best suiting the task is filtered out according to comparison result;
The task is distributed into first treatment people.
Wherein, the attribute information of the task is included in type, urgency level, complexity or the significance level of task It is one or more.
Wherein, the calculation formula of first coefficient is S=a*b*c*d, and wherein S is the first coefficient, and a is that type, b are tight Anxious degree, c are that complexity, d are significance level.
Wherein, the processing task ability of the treatment people include processing task type ability, processing hot job ability, One or more in intractability task ability or processing task load ability.
Wherein, the calculation formula of second coefficient is P=f*g*h*i, and wherein P is the second coefficient, and f is processing task class Type ability, g are that processing hot job ability, h are that intractability task ability, i are processing task load ability.
Wherein, it is described specifically to wrap the step of the first treatment people for best suiting the task is filtered out according to comparison result Include:
According to comparison result, second coefficient closest to first coefficient is obtained;
Second coefficients match according to getting goes out corresponding first treatment people.
Another technical scheme that the present invention is used is:The system that a kind of task is distributed automatically is provided, including:
Newly-built module, for newly-built task and selects the attribute information of the task;
First computing module, the first coefficient of the task is calculated for the attribute information by the task;
Second computing module, the second coefficient of the processing task ability for calculating all treatment peoples;
Comparing module, first coefficient and second coefficient drawn for contrast conting;
Screening module, the first treatment people of the task is best suited for being filtered out by comparison result;
Distribute module, for the task to be distributed into first treatment people.
Wherein, the calculation formula of first coefficient is S=a*b*c*d, and wherein S is the first coefficient, and a is that type, b are tight Anxious degree, c are that complexity, d are significance level.
Wherein, the calculation formula of second coefficient is P=f*g*h*i, and wherein P is the second coefficient, and f is processing task class Type ability, g are that processing hot job ability, h are that intractability task ability, i are processing task load ability.
Wherein, the screening module is specifically included:
Acquiring unit, for getting second coefficient closest to first coefficient by comparison result;
Matching unit, for going out corresponding first treatment people according to second coefficients match got.
The method and system distributed automatically compared to prior art, the task that the present invention is provided, according to the category of task Property information and the processing task ability for the treatment of people calculate the first coefficient and the second coefficient respectively, most accorded with by comparing to get The first treatment people of the task is closed, and assigns the task to the first treatment people.In this way so that task is distributed When, the attribute information of task and two aspects of processing task ability for the treatment of people can be considered simultaneously, it is ensured that task is distributed To suitable treatment people on hand, while ensureing that task response is timely, the treatment effeciency of task is not influenceed.
Brief description of the drawings
Fig. 1 is the schematic flow sheet for the method first embodiment that task of the present invention is distributed automatically;
Fig. 2 is the schematic flow sheet for the method second embodiment that task of the present invention is distributed automatically;
Fig. 3 is the structural representation for the system first embodiment that task of the present invention is distributed automatically;
Fig. 4 is the structural representation for the system second embodiment that task of the present invention is distributed automatically.
Embodiment
The present invention is described in detail with embodiment below in conjunction with the accompanying drawings.
Referring to Fig. 1, Fig. 1 is the schematic flow sheet for the method first embodiment that a kind of task of the invention is distributed automatically, Present embodiments provide for a kind of method that task is distributed automatically, comprise the following steps:
S110:Newly-built task and the attribute information for selecting the task.
The a certain item action that the task refers to company or organized to set up, for example, writing a survey report, writing A patent application, one product problem of one product of research and development or processing etc..
The attribute information of the task includes but is not limited to type, urgency level, complexity or the important journey of task One or more in degree.User selects the attribute information corresponding to the task in newly-built a certain task, in the lump.
Wherein, the classification of different operating content that the type of the task refers to company or organized to set up, can be according to difference Task is arranged to multiple types, to distinguish the type of each task.For example, a patent and newly-built this task need to be write by working as When, the task type of selection is patent drafting;When a survey report and newly-built this task need to be write, the task class of selection Type is survey report etc..It should be understood that the task type can also set subtype, for example, when the task type of selection is special When profit is write, its subtype can correspondingly select for software class patent drafting, mechanical patent drafting, electrical type patent drafting or Chemical classes patent drafting etc., for refining task type, subsequently more accurately to obtain distributed treatment people.
The urgency level of the task refers to need the degree of the requirements such as the speed for handling the task and time, can be according to appointing The urgency level of business sets multiple ranks, to distinguish the urgency level of each task.The state of emergency of such as task can include Risen progressively step by step up to 9 grades etc. from 1 grade, 2 grades, wherein, rank is higher, and the urgency level for representing task is higher, represents that the task is got over Need processing in time.
The complexity of the task refers to the degree of difficulty for handling the task, can set many according to the complexity of task Individual rank, to distinguish the complexity of each task.The complexity of such as task can be included from the Arbitrary Digit between 1 to 9 Value, numerical value shows that more greatly the difficulty of task processing is bigger.
The significance level of the task can set multiple ranks according to the significance level of task, to distinguish the weight of each task Want degree.The significance level of such as task can include from any number between 1 to 9, and numerical value shows that more greatly task is more important.
S120:The first coefficient of the task is calculated according to the attribute information of the task.
According to the newly-built task of user and selected task attribute information, the first coefficient of the task is calculated.
Specifically, when the attribute information of task includes type, urgency level, complexity and the significance level of task When, the calculation formula of first coefficient is S=a*b*c*d, and wherein S is the first coefficient, and a is that task type, b are that task is urgent Degree, c are that task complexity, d are task significance level.
If it is to be appreciated that the attribute information of task includes type, urgency level, complexity or the significance level of task One or more when, the calculation formula of first coefficient can be a variety of any for S=a*b*c or a*b or b*c*d or c*d etc. The calculation of combination.Certainly, if the attribute information of task also include except it is above-mentioned it is several in addition to attribute information when, also can be corresponding Ground counts the attribute information.
S130:Calculate the second coefficient of the processing task ability of all treatment peoples.
The processing task ability of the treatment people includes but is not limited to processing task type ability, processing hot job One or more in ability, intractability task ability or processing task load ability.
Wherein, it is described processing task type ability refer to treatment people treatable task type ability, can basis The factors such as specialty background, post and the age and service seniority for the treatment of people obtain the comprehensive treatment capability of different type task.
The processing hot job ability refers to the ability for the task urgency level that treatment people can bear, can be according to place The age and service seniority, post and the processing speed of reason personnel, the ability for handling the acquisition processing hot job of the factors such as quality.
The intractability task ability refers to the ability for the task complexity that treatment people can bear, can be according to place The factors such as the age and service seniority, post, processing speed, processing task total amount and the processing quality of reason personnel obtain the energy of intractability task Power.
The processing task load ability refers to the ability that treatment people can bear the task amount of processing, can be according to processing The factors such as the age and service seniority, post, processing speed, processing quality and the history processing load of personnel obtain the energy of processing task load Power.
Above items processing task ability can be by representing from any number between 1 to 9, and numerical value shows more greatly place The ability that reason people handles this task is stronger.
When the processing task ability of processing people includes processing task type ability, processing hot job ability, intractability When task ability and processing task load ability, the calculation formula of second coefficient is P=f*g*h*i, and wherein P is for second Number, f is that processing task type ability, g are that processing hot job ability, h are that intractability task ability, i are that processing task is born Lotus ability.
If it is to be appreciated that processing task ability includes processing task type ability, processing hot job ability, handles difficult When spending the one or more in task ability and processing task load ability, the calculation formula of second coefficient can be P=f*g* The calculation of a variety of any combination such as h or f*g or g*h*i or h*i.Certainly, if processing task ability is also included except above-mentioned several Kind outside ability when, also can be correspondingly by including the capacity calculation.
After the second coefficient of processing task ability for calculating a certain treatment people, then calculate the of other treatment peoples Two coefficients, until calculating the second coefficient of all treatment peoples.
It should be understood that the step of S110 to S130 orders are not limited with the order of description, for example, some other In embodiment, step S130 can be carried out before step S110, i.e., first calculate the processing task ability of all treatment peoples Second coefficient, then newly-built task and the attribute information for selecting the task, appoint according to being calculated the attribute information of the task First coefficient of business.
S140:By being compared for first coefficient calculated and second coefficient.
First that second coefficient of the step S130 all treatment peoples calculated and step S120 are calculated Coefficient is compared one by one, records each group of comparison result.Specifically, certain coefficient of task first that step S120 is calculated The second FACTOR P calculated for S, step S130, the calculation formula of comparison can be N=S-P;When the second FACTOR P include P1, P2, When P3, P4, P5......, then according to the calculation formula of comparison can obtain multigroup comparison result, i.e. N1=S-P1, N2=S-P2, N3= S-P3, N4=S-P4, N5=S-P5 etc., records comparison result N1, N2, N3, N4, N5.......
S150:The first treatment people for best suiting the task is filtered out according to comparison result.
According to every group of comparison result, the treatment people for meeting handle newly-built task the most is filtered out.
Referring to Fig. 2, Fig. 2 is the schematic flow sheet for the method second embodiment that a kind of task of the invention is distributed automatically, Step S251 in the embodiment:According to comparison result, second coefficient closest to first coefficient is obtained.
Wherein, the second coefficient closest to the first coefficient refers in multigroup comparison result, closest to the comparison knot of radix 0 Corresponding second coefficient in fruit, comparison result illustrates that the second coefficient value for the treatment of people processing task ability is got over closer to radix 0 Meet the first coefficient value of the task, also just illustrate the treatment people handle the task ability it is stronger.
S252:Second coefficients match according to getting goes out corresponding first treatment people.
After immediate second coefficient is got, corresponding treatment people is matched from multigroup second coefficient, at this First treatment people of reason personnel distribution task for needed for.
S160:The task is distributed into first treatment people.
Compare out after the first treatment people for best suiting the task, the task is assigned in the first treatment people hand Row processing.
It should be understood that on the basis of can be according to radix 0 in step S150, by the numerical value of comparison result sequentially to processing The degree of conformity of personnel is arranged, to obtain the first treatment people for meeting task, second processing personnel, the 3rd processing people Member ....When the first treatment people can not handle task, the state such as the first treatment people is in and leaves office or have a holiday is System can be automatically assigned to second processing personnel according to the sequence of the degree of conformity of processing task, and so on, until completing corresponding The distribution of task.
Prior art is different from, present embodiment is according to the attribute information of task and the processing task ability point for the treatment of people The first coefficient and the second coefficient are not calculated, and the first treatment people of the task is best suited by comparing to get, and by task Distribute to the first treatment people.In this way so that task distribute when, can simultaneously in view of task attribute information and Two aspects of processing task ability for the treatment of people, it is ensured that task is assigned to suitable treatment people on hand, while ensureing task Response is timely, and the treatment effeciency of task is not influenceed.
Referring to Fig. 3, Fig. 3 is the structural representation for the system first embodiment that a kind of task of the invention is distributed automatically Figure.The system 100 of present embodiment includes newly-built module 110, the first computing module 120, the second computing module 130, comparison mould Block 140, screening module 150 and distribute module 160.
Newly-built module 110, for newly-built task and selects the attribute information of the task.
The newly-built module 110 may include newly-built TU task unit and selection task attribute information unit.
Wherein, the newly-built TU task unit is used for newly-built company or a certain item task organized to set up, such as newly-built investigation The tasks such as report, patent application, research and development product or processing product problem.
The selection task attribute information unit be used to selecting newly-built task for task attribute information, the task The one or more that include but is not limited in type, urgency level, complexity or the significance level of task of attribute information. In the newly-built module 110 of user, the attribute information corresponding to the task can be selected in the lump in newly-built a certain task.Each of which Attribute information can refer to the attribute information in above-mentioned task auto-allocation method first embodiment, no longer go to live in the household of one's in-laws on getting married herein State.
It should be understood that the task type can also set subtype, for example, when the task type of selection is patent drafting When, its subtype can be selected correspondingly as software class patent drafting, mechanical patent drafting, electrical type patent drafting or chemical classes Patent drafting etc., for refining task type, subsequently more accurately to obtain distributed treatment people.
First computing module 120, the first coefficient of the task is calculated for the attribute information by the task.
First computing module 120 calculates the task according to the newly-built task of user and selected task attribute information The first coefficient.
Specifically, when the attribute information of task includes type, urgency level, complexity and the significance level of task When, the calculation formula of first coefficient is S=a*b*c*d, and wherein S is the first coefficient, and a is that task type, b are that task is urgent Degree, c are that task complexity, d are task significance level.
If it is to be appreciated that the attribute information of task includes type, urgency level, complexity or the significance level of task One or more when, the calculation formula of first coefficient can be a variety of any for S=a*b*c or a*b or b*c*d or c*d etc. The calculation of combination.Certainly, if the attribute information of task also include except it is above-mentioned it is several in addition to attribute information when, also can be corresponding Ground counts the attribute information.
Second computing module 130, the second coefficient of the processing task ability for calculating all treatment peoples.
The processing task ability of the treatment people includes but is not limited to processing task type ability, processing hot job One or more in ability, intractability task ability or processing task load ability.Each of which processing task ability is equal The content of the processing task ability in above-mentioned task auto-allocation method first embodiment is can refer to, is no longer gone to live in the household of one's in-laws on getting married herein State.
When the processing task ability of processing people includes processing task type ability, processing hot job ability, intractability When task ability and processing task load ability, the calculation formula of second coefficient is P=f*g*h*i, and wherein P is for second Number, f is that processing task type ability, g are that processing hot job ability, h are that intractability task ability, i are that processing task is born Lotus ability.
If it is to be appreciated that processing task ability includes processing task type ability, processing hot job ability, handles difficult When spending the one or more in task ability and processing task load ability, the calculation formula of second coefficient can be P=f*g* The calculation of a variety of any combination such as h or f*g or g*h*i or h*i.Certainly, if processing task ability is also included except above-mentioned several Kind outside ability when, also can be correspondingly by including the capacity calculation.
Second computing module 130 is calculated after the second coefficient of processing task ability of a certain treatment people, then is calculated Second coefficient of other treatment peoples, until calculating the second coefficient of all treatment peoples.
Comparing module 140, first coefficient and second coefficient drawn for contrast conting.
Comparing module 140 calculates the second coefficient of the step S130 all treatment peoples calculated and step S120 The first coefficient drawn is compared one by one, records each group of comparison result.Specifically, step S120 calculate certain appoint The first coefficient be engaged in for S, the second FACTOR P that step S130 is calculated, the calculation formula of comparison can be N=S-P;When the second FACTOR P During including P1, P2, P3, P4, P5......, then according to the calculation formula of comparison can obtain multigroup comparison result, i.e. N1=S-P1, N2=S-P2, N3=S-P3, N4=S-P4, N5=S-P5 etc., record comparison result N1, N2, N3, N4, N5.......
Screening module 150, the first treatment people of the task is best suited for being filtered out by comparison result.
According to every group of comparison result, screening module 150 filters out the treatment people for meeting handle newly-built task the most.
Referring to Fig. 4, Fig. 4 is the structural representation for the system second embodiment that a kind of task of the invention is distributed automatically Figure.The screening module 250 of the system 200 further comprises:
Acquiring unit 251, for getting second coefficient closest to first coefficient by comparison result;
Wherein, the second coefficient closest to the first coefficient refers to that in multigroup comparison result acquiring unit 251 gets closest Corresponding second coefficient in the comparison result of radix 0, comparison result illustrates that treatment people handles task ability closer to radix 0 The second coefficient value more meet the first coefficient value of the task, also just illustrate the treatment people handle the task ability it is stronger.
Matching unit 252, for going out corresponding first treatment people according to second coefficients match got.
After acquiring unit 251 gets immediate second coefficient, matching unit 252 is matched from multigroup second coefficient Go out corresponding treatment people, the first treatment people for the treatment of people distribution task for needed for.
Distribute module 160, for the task to be distributed into first treatment people.
After screening module 150 filters out and best suits the first treatment people of the task, distribute module 160 is by the task It is assigned in the first treatment people hand and is handled.
It should be understood that in some other embodiment, screening module 150 may also include sequencing unit, the sequence On the basis of unit can be according to radix 0, the degree of conformity by the numerical value of comparison result sequentially to treatment people is arranged, to obtain Meet the first treatment people, second processing personnel, the 3rd treatment people ... of task.When the first treatment people can not be handled During task, it is in and leaves office or state having a holiday such as the first treatment people, system can be according to the sequence of the degree of conformity of processing task Second processing personnel are automatically assigned to, and so on, until completing the distribution of corresponding task.
It is different from prior art, attribute information and place of the system that present embodiment task is distributed automatically according to task The processing task ability of reason personnel calculates the first coefficient and the second coefficient respectively, and the task is best suited by comparing to get First treatment people, and assign the task to the first treatment people.In this way so that when task is distributed, system can Attribute information simultaneously in view of task and two aspects of processing task ability for the treatment of people, it is ensured that task is assigned to suitably Treatment people on hand, while ensureing that task response is timely, the treatment effeciency of task is not influenceed.
Embodiments of the present invention are the foregoing is only, are not intended to limit the scope of the invention, it is every to utilize this Equivalent structure or equivalent flow conversion that description of the invention and accompanying drawing content are made, or directly or indirectly it is used in other correlations Technical field, is included within the scope of the present invention.

Claims (10)

1. a kind of method that task is distributed automatically, it is characterised in that comprise the following steps:
Newly-built task and the attribute information for selecting the task;
The first coefficient of the task is calculated according to the attribute information of the task;
Calculate the second coefficient of the processing task ability of all treatment peoples;
By being compared for first coefficient calculated and second coefficient;
The first treatment people for best suiting the task is filtered out according to comparison result;
The task is distributed into first treatment people.
2. the method as described in claim 1, it is characterised in that the attribute information of the task includes the type, urgent of task One or more in degree, complexity or significance level.
3. method as claimed in claim 2, it is characterised in that the calculation formula of first coefficient is S=a*b*c*d, wherein S is the first coefficient, and a is that type, b are that urgency level, c are that complexity, d are significance level.
4. the method as described in claim 1, it is characterised in that the processing task ability of the treatment people includes processing task One or more in type of capability, processing hot job ability, intractability task ability or processing task load ability.
5. method as claimed in claim 4, it is characterised in that the calculation formula of second coefficient is P=f*g*h*i, wherein P is the second coefficient, and f is that processing task type ability, g are that processing hot job ability, h are that intractability task ability, i are place Manage task load ability.
6. the method as described in claim 1, it is characterised in that described filtered out according to comparison result best suits the task The step of first treatment people, specifically includes:
According to comparison result, second coefficient closest to first coefficient is obtained;
Second coefficients match according to getting goes out corresponding first treatment people.
7. the system that a kind of task is distributed automatically, it is characterised in that the system includes:
Newly-built module, for newly-built task and selects the attribute information of the task;
First computing module, the first coefficient of the task is calculated for the attribute information by the task;
Second computing module, the second coefficient of the processing task ability for calculating all treatment peoples;
Comparing module, first coefficient and second coefficient drawn for contrast conting;
Screening module, the first treatment people of the task is best suited for being filtered out by comparison result;
Distribute module, for the task to be distributed into first treatment people.
8. system as claimed in claim 7, its characteristic is, the calculation formula of first coefficient is S=a*b*c*d, wherein S is the first coefficient, and a is that type, b are that urgency level, c are that complexity, d are significance level.
9. system as claimed in claim 7, it is characterised in that the calculation formula of second coefficient is P=f*g*h*i, wherein P is the second coefficient, and f is that processing task type ability, g are that processing hot job ability, h are that intractability task ability, i are place Manage task load ability.
10. system as claimed in claim 7, it is characterised in that the screening module is specifically included:
Acquiring unit, for getting second coefficient closest to first coefficient by comparison result;
Matching unit, for going out corresponding first treatment people according to second coefficients match got.
CN201610233945.7A 2016-04-16 2016-04-16 The method and system that task is distributed automatically Pending CN107301485A (en)

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