CN107291337A - A kind of method and device that Operational Visit is provided - Google Patents
A kind of method and device that Operational Visit is provided Download PDFInfo
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- CN107291337A CN107291337A CN201610201536.9A CN201610201536A CN107291337A CN 107291337 A CN107291337 A CN 107291337A CN 201610201536 A CN201610201536 A CN 201610201536A CN 107291337 A CN107291337 A CN 107291337A
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Abstract
A kind of method that Operational Visit is provided, the business description of user is received in this method by interface engine, the business demand of user is analyzed from the business description of user, so as to generate at least one for the Business Stream accessed based on the business demand, the Business Stream is the traffic sequence of multiple combinations of services with incidence relation.Due to being that the Business Stream for meeting the business description is automatically analyzed out by interface engine, i.e., it is possible to be described by user's incoming traffic, directly the combinations of services accessed is needed to be presented to user user, selected without user in a large number of services menu, improve the efficiency of user's access service.
Description
Technical field
The present invention relates to field of computer technology, more particularly to a kind of method and dress for providing Operational Visit
Put.
Background technology
With the development of computer technology, the business that operation system is provided is more and more, therefore, business
The interactive interface of system and user also become increasingly complex.At present, interactive interface is generally in the form of menus
Provide the user service selection.When the class of business of operation system is various, then there can be substantial amounts of dish
Individual event, it is necessary to Rational Arrangement, classification are carried out to menu item, to facilitate user to search.Currently, dish
Single arrangement mode generally uses tree, as shown in figure 1, Fig. 1 is the dish based on tree
Single schematic diagram.User can step by step be selected from chopped-off head menu, to find the menu item of needs, so
After carry out corresponding Operational Visit.This mode is, it is necessary to which user is familiar with the position of menu item, and wants
Search at many levels, can just find the corresponding menu item for the business for needing to access, take time and effort,
Inefficiency.
The content of the invention
The present invention provides a kind of method and device for providing Operational Visit, to solve to exist in the prior art
The problem of Operational Visit inefficiency.
To reach above-mentioned purpose, the present invention is adopted the following technical scheme that：
On the one hand, the embodiment of the present invention is provided in a kind of method for providing Operational Visit, this method by boundary
Face engine receives the business description of user, and the business of user is analyzed from the business description of user and is needed
Ask, so as to generate at least one for the Business Stream accessed based on the business demand, the Business Stream is tool
The traffic sequence of relevant multiple combinations of services.Wherein, business description please by business
Ask carrying.Due to being that the Business Stream for meeting the business description is automatically analyzed out by interface engine, i.e. can
To be described by user's incoming traffic, directly the combinations of services accessed is needed to be presented to user user,
Selected without user in a large number of services menu, improve the efficiency of user's access service
It is described that at least one Business Stream tool is generated based on the business demand in a kind of possible design
Body includes：
The business demand is input in the business model of training in advance, given birth to by the business model
Meet the Business Stream of the business demand at least one.
In a kind of possible design, at least one is generated by the business model and meets the business
The Business Stream of demand is specifically included：
The multiple business for meeting the business demand are selected from business library；
The service logic between each business selected is analyzed, will there is incidence relation in service logic
Business is combined according to the priority orders of service logic, forms Business Stream.
In a kind of possible design, methods described also includes：
Determine the atomic operation included by each business in the Business Stream；
Going from front to back is carried out to the atomic operation according to the order of each business in the Business Stream
Weight, business form is generated according to the atomic operation after duplicate removal.
In a kind of possible design, methods described also includes：Obtain the individualized feature of the user；
When the business demand is input in the business model of training in advance, also by the user's
Individualized feature is input in the business model；
Described selected from business library meets multiple business of the business demand and specifically included：With reference to institute
The individualized feature for stating user selects the multiple business for meeting the business demand from the business library.
In a kind of possible design, the business description is natural language；
The business demand that the user is analyzed from the business description is specifically included：
Keyword is extracted from the natural language, the use is identified by analyzing the keyword
The business demand at family.
On the other hand, the embodiments of the invention provide a kind of method for providing Operational Visit, this method bag
Include：Service terminal generation access interface, the access interface include business description input port and
Business Stream viewing area；The business description of user is received from the input port at the access interface；Obtain base
The Business Stream generated in the business description, the Business Stream is multiple service groups with incidence relation
The traffic sequence closed；The Business Stream is included in the Business Stream viewing area.
In a kind of possible design, methods described also includes：
Receive the operation that the user selects the Business Stream；
Generation includes the page of business form, and the business form corresponds to the business that the user selects
The combination of the atomic operation of each business in stream.
Another aspect, the embodiments of the invention provide a kind of device for providing Operational Visit, device tool
There is the function of realizing the engine behavior of above method embodiment median surface.The function can be real by hardware
It is existing, corresponding software can also be performed by hardware and is realized.The hardware or software include one or many
The individual module (such as, receiving module, analysis module and generation module) corresponding with above-mentioned functions.
In a kind of possible design, the hardware configuration of the device includes processor and memory, institute
State memory be used for store support the device execution above method application code, the processor
It is configurable for performing the application program stored in the memory.Described device can also include logical
Interface is believed, for the device and other equipment or communication.
Another aspect, the embodiments of the invention provide a kind of system for providing Operational Visit, the system bag
Include service terminal, interface engine and service server.The system can realize the function of this three.It is described
Function can be realized by hardware, and corresponding software can also be performed by hardware and is realized.
Another further aspect, the embodiments of the invention provide a kind of computer-readable storage medium, for saving as
The computer software instructions used in interface engine are stated, it, which is included, is used to perform above-mentioned aspect for interface engine
Designed program.
Another further aspect, the embodiments of the invention provide a kind of computer-readable storage medium, for saving as industry
The computer software instructions being engaged in used in server, it, which is included, is used to perform above-mentioned aspect for service server
Designed program.
Compared to prior art, due to being that the industry for meeting the business description is automatically analyzed out by interface engine
Business stream, i.e. can be described by user's incoming traffic, directly needs user the combinations of services accessed
User is presented to, is selected without user in a large number of services menu, user's access service is improved
Efficiency.
Brief description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, below will be right
The accompanying drawing used required in embodiment or description of the prior art is briefly described, it should be apparent that,
Drawings in the following description are only some embodiments of the present invention, for those of ordinary skill in the art
For, on the premise of not paying creative work, it can also be obtained according to these accompanying drawings other attached
Figure.
A kind of menu schematic diagram for tree that Fig. 1 provides for prior art；
The structural representation for the operation system that Fig. 2 provides for prior art；
Fig. 3 is the structural representation of operation system provided in an embodiment of the present invention；
Fig. 4 is the structural scheme of mechanism of computer equipment provided in an embodiment of the present invention；
Fig. 5 is the flow chart provided in an embodiment of the present invention for providing Operational Visit method；
Fig. 6 is the schematic diagram provided in an embodiment of the present invention that duplicate removal is carried out to atomic operation；
Fig. 7 is the network structure of machine learning algorithm provided in an embodiment of the present invention；
Fig. 8 is the schematic diagram of business relations network provided in an embodiment of the present invention；
Fig. 9 is the flow chart that interface engine provided in an embodiment of the present invention is located at service terminal；
Figure 10 is the flow chart that interface engine provided in an embodiment of the present invention is located at service server；
Figure 11 is the structural scheme of mechanism of interface engine provided in an embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the present embodiment, the technical scheme in the present embodiment is carried out it is clear,
It is fully described by, it is clear that described embodiment is only a part of embodiment of the invention, rather than
Whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art are not making
The every other embodiment obtained under the premise of creative work, belongs to the scope of protection of the invention.
The network architecture and business scenario of description of the embodiment of the present invention are for more clear explanation
The technical scheme of the embodiment of the present invention, is not constituted for technical scheme provided in an embodiment of the present invention
Limit, those of ordinary skill in the art understand, with the differentiation of the network architecture and going out for new business scene
Existing, technical scheme provided in an embodiment of the present invention is equally applicable for similar technical problem.
At present, there are operation system (e.g., the OSS of operator, electric business in many enterprises
E-commerce platform etc.), user can be by access service system come transacting business.Wherein, industry
Business system provides access interface (that is, the friendship that operation system is interacted with user for being available for user to operate
Mutual interface), user is operated at the access interface, so as to be interacted with operation system.As schemed
Shown in 2, existing operation system 200 generally includes service terminal 201 and service server 202.
Service terminal 201 and service server 202 can pass through internet, wireless network or Intranet etc.
Multiple network connected mode is communicated.Wherein, service terminal 201 accesses boundary by providing a user
Face is interacted with user.Wherein, accessing in interface may include multiple dishes as Operational Visit entrance
Individual event, user is by searching, the selection business to be handled of menu item entrance.Service server 202 is used
Business processing is carried out in the business selected according to user in interface is accessed, and result is passed through into industry
Business terminal 201 is shown.
In the prior art, the menu item that the access interface that service terminal 201 is provided a user includes
It is that advance exploitation customization is good, the menu item corresponding to all business that operation system 200 is provided is all
It is included in access interface, user needs to look for required business in a large amount of menu items, and efficiency is low
Under.
The embodiment of the present invention is improved operation system, as shown in figure 3, Fig. 3 is real for the present invention
The structural representation of the operation system 300 of example offer is provided.Wherein, operation system 300 includes business end
End 301, interface engine 302 and service server 303.Wherein, service terminal 301 is same
With the function of providing the user the access interface interacted.Unlike the prior art, this hair
What the access interface that service terminal 301 is provided a user in bright embodiment was provided a user is input industry
The input port of business description.The input port can receive the business inputted with text, voice or other forms
Description.After the description of user's incoming traffic, business description is analyzed by interface engine 302, it is raw
Into at least one Business Stream for meeting the business description.Wherein, Business Stream is with many of incidence relation
The traffic sequence of individual combinations of services.The Business Stream of generation is presented on access by service terminal 301
Selected in interface for user.Service server 303 is used for the industry selected according to user in interface is accessed
Business stream carries out business processing, and result is shown by service terminal 301.It is of the invention real
Apply in example, user can be allowed directly by accessing the input port in interface, to input the phase to required business
Description (that is, business description) is closed, is then automatically analyzed out by interface engine 302 and is met the business and retouch
The Business Stream stated, i.e. can be described by user's incoming traffic, directly needs user the industry accessed
Business combination is presented to user, is selected without user in a large number of services menu, improves user's visit
Ask the efficiency of business.
It should be noted that the function of the interface engine 302 shown in Fig. 3 can be by independent physics
Entity is realized, can also be realized in service terminal 301 or service server 303.
As shown in figure 4, the interface engine 302 in Fig. 3 can come real with the computer equipment in Fig. 4
It is existing.The computer equipment can be the equipment of the only function with interface engine 302, can also realize
The computer equipment of service terminal 301, or or realize the calculating of service server 301
Machine equipment
Fig. 4 show computer equipment schematic diagram provided in an embodiment of the present invention.Computer equipment 400
Including at least one processor 401, communication bus 402, memory 403 and at least one communication
Interface 404.
Processor 401 can be a general central processor (CPU), and microprocessor is specific to answer
With integrated circuit (application-specific integrated circuit, ASIC), or one or many
The individual integrated circuit for being used to control the present invention program program to perform.
Communication bus 402 may include a path, and information is transmitted between said modules.The communication connects
Mouthfuls 404, be applicable the device of any class of transceiver one, for other equipment or communication,
Such as Ethernet, wireless access network (RAN), WLAN (Wireless Local Area
Networks, WLAN) etc..
Memory 403 can be read-only storage (read-only memory, ROM) or can deposit
Store up the other kinds of static storage device of static information and instruction, random access memory (random
Access memory, RAM) or can storage information and instruction other kinds of dynamic memory set
Standby or EEPROM (Electrically Erasable
Programmable Read-Only Memory, EEPROM), read-only optical disc (Compact
Disc Read-Only Memory, CD-ROM) or other optical disc storages, laser disc storage (including
Compress laser disc, laser disc, laser disc, Digital Versatile Disc, Blu-ray Disc etc.), magnetic disk storage medium
Or other magnetic storage apparatus or can be used in carrying or store with instruction or data structure form
Desired program code and can by computer access any other medium, but not limited to this.Deposit
Reservoir can be individually present, and be connected by bus with processor.Memory can also and processor
Integrate.
Wherein, the memory 403 is used to store the application code for performing the present invention program, and
Controlled to perform by processor 401.The processor 401 is used to perform in the memory 403
The application code of storage.
In the specific implementation, as a kind of embodiment, processor 401 can include one or more
CPU0 and CPU1 in CPU, such as Fig. 4.
In the specific implementation, as a kind of embodiment, computer equipment 400 can include multiple processing
Processor 401 and processor 408 in device, such as Fig. 4.Each in these processors can be with
It is monokaryon (single-CPU) processor or multinuclear (multi-CPU) place
Manage device.Here processor can refer to one or more equipment, circuit, and/or for processing data (example
Such as computer program instructions) process cores.
In the specific implementation, as a kind of embodiment, computer equipment 400 can also be set including output
Standby 405 and input equipment 406.Output equipment 405 and processor 401 communicate, can be with a variety of
Mode carrys out display information.For example, output equipment 405 can be liquid crystal display (liquid crystal
Display, LCD), Light-Emitting Diode (light emitting diode, LED) display device, negative electrode
Ray tube (cathode ray tube, CRT) display device, or projecting apparatus (projector) etc..
Input equipment 406 and processor 401 communicate, and can receive the input of user in many ways.For example,
Input equipment 406 can be mouse, keyboard, touch panel device or sensing equipment etc..
Above-mentioned computer equipment 400 can be that a general purpose computing device either one is special
Computer equipment.In the specific implementation, computer equipment 400 can be desktop computer, portable computer,
The webserver, palm PC (Personal Digital Assistant, PDA), cell phone,
Tablet personal computer, wireless terminal device, communication equipment, embedded device have similar structures in Fig. 4
Equipment.The embodiment of the present invention does not limit the type of computer equipment 400.
Interface engine 400 can realize software by the program code in processor and memory
Module, realizes the business demand of intellectual analysis user, is that user dynamically provides Operational Visit entrance.
As shown in figure 5, the method that the embodiment of the present invention provides Operational Visit, applied to shown in Fig. 3
Operation system, this method includes：
501：Interface engine in operation system is received wraps in the service request of user, the service request
Include business description.
Wherein, the service terminal in operation system, which can be provided a user, includes access circle of input port
Face.The input port can receive the input of text, voice or other forms.Such as, the input port can
To be a Text Entry or open the icon of voice input function.
User can be from the input port incoming traffic description in the way of natural language for accessing interface.
It should be noted that user involved in the embodiment of the present invention is accessing the behaviour of the input in interface
Make, user can be included and carry out input operation or defeated on behalf of performing by shop assistant or other personnel
Enter operation.
Service terminal is by the business description received by being sent to interface engine in service request.Its
In, when interface engine and service terminal, which are closed, to be set, the service request can be inside story.Work as interface
When engine sets up separately with service terminal, the service request can be using communication protocols such as ICP/IP protocols
Come the message realized.
502：Interface engine analyzes the business demand of user from business description.
Because business description is described with the natural language of user, therefore, interface engine needs pair
The business description is identified, to obtain the business demand represented with service language.Wherein, business
Language refers in operation system to describe the expression way that business is used.And natural language is user
The expression way of description business.Represent to use in colloquial form that is, natural language is user
The expectation at family, rather than operation system is to the expression way of business.Therefore, interface engine is from business description
In analyze the business demand of user the natural language that user inputs be converted into service language
Process.Specifically, interface engine can be extracted from business description can cover the key of user's request
Word, the business demand of user is identified by analyzing these keywords.When implementing, interface is drawn
Holding up can be by speech recognition or natural language processing (Nature language process, NLP) etc.
Prior art is input to Requirements Analysis Model to extract keyword, then by keyword, passes through demand analysis
Model analysis goes out the business demand of user.Wherein, Requirements Analysis Model can pass through machine learning or system
Meter mode, which is trained, to be obtained.The process of setting up of Requirements Analysis Model describes in detail later.
503：Business demand of the interface engine based on user generates at least one Business Stream for access.
Wherein, Business Stream is the traffic sequence of multiple combinations of services with incidence relation.Association
Relation refers to the inner link of business, includes priority relationship, mutex relation, phase between business
Pass relation etc..Each business in Business Stream, which is one group, meets orderly and Lothrus apterus the industry of user's request
Business.It is to show there is certain priority relationship between business in order, business B completion depends on business
A completion, then in traffic sequence business A before business B.Meanwhile, the business in Business Stream is not
There is conflicting, i.e., the scene that can not be completed simultaneously in the absence of business A and business B.Certainly,
Business A and business B be there may be without obvious priority relationship, but can be according to statistics, artificially
For its carry out priority definition.For example, business A " purchase mobile phone send set meal " may respectively with
Business B " changing set meal " and business C " purchase Mobile phone film " have a priority relationship, but business B
There is no priority relationship with business C.Then can be according to statistics, the probability for obtaining transacting business B is big
In transacting business C probability, then the priority for defining business B can be higher than business C, in generation industry
During business stream, before business B come into business C.Specifically, the business can be needed in interface engine
Ask and be input in the business model of training in advance, the industry for meeting business demand is generated by business model
Business stream.
In the embodiment of the present invention, business model can be realized using a model, it would however also be possible to employ many
Individual model is realized.
During using a model, using the business demand of user as the input of model, model is output as
Meet the Business Stream of business demand, without intermediate result.During using multiple models, business model can be with
Including service selection model and Business Stream generation model.Wherein it is possible to which the business demand of user is inputted
Service selection model, is selected from business library by service selection model and meets the business demand
Multiple business.Again by the multiple business incoming traffic stream generation models selected, generated by Business Stream
Model presses the business in service logic with incidence relation the priority relationship carry out group of each business
Close, form Business Stream.
Process of setting up on business model is described in detail later.
504a-504b, interface engine notifies the Business Stream of generation to service terminal and business clothes respectively
Business device.
The Business Stream information that interface engine is notified to service terminal and service server includes Business Stream
Mark, business and the execution sequence of each business that Business Stream includes.
505, the Business Stream that interface engine is generated is presented in access interface by service terminal.
The access interface that service terminal is provided a user includes input port and the industry of incoming traffic description
Business stream viewing area.Service terminal shows Business Stream after the Business Stream of interface engine generation is obtained
In Business Stream viewing area.
506, service terminal obtains the Business Stream that user selects in interface is accessed, and user is selected
Business Stream is notified to service server.
The mark of the selected Business Stream of user can be sent to service server by service terminal.
507, the Business Stream that service server is selected according to user generates business form.
Business form refers to the phase that the finishing service stream generated according to the Business Stream of selection has to fill out
Close information list.
Specifically, the mark for the Business Stream that service server is sent according to service terminal finds corresponding industry
Business stream, and each business in Business Stream is split, obtain the atomic operation of composition business.Business
It is made up of multiple reusable nondecomposable operations, this generic operation is referred to as atomic operation.Business takes
Duplicate removal of the business device according to the order of each business in Business Stream to atomic operation progress from front to back, and according to
Atomic operation generation business form after duplicate removal.Specific duplicate removal process is shown in Figure 6.Fig. 6 is
The schematic diagram of duplicate removal is carried out to atomic operation.
Service server by the atomic operation repeated by that by above-mentioned processing, can remove, be held with improving
The efficiency of the row Business Stream.
508, the business form of generation is sent to service terminal by service server.
509, service terminal obtains operation of the user to business form, the traffic table after user is operated
Singly submit to service server.
510, the business form that service server is submitted according to user completes the processing to Business Stream.
It should be noted that in the above-described embodiments, if interface engine is arranged in service terminal,
Then interface engine and service terminal interact by internal processing logic to realize, with service server
Interaction is realized by external message.If interface engine is arranged in service server, interface is drawn
Hold up and realized with interacting by internal processing logic for service server, passed through with interacting for service terminal
External message is realized.
By above-described embodiment, operation system can directly provide a user the business demand for meeting user
Business Stream, it is to avoid user carry out it is a large amount of search to find ingress for service, improve Operational Visit
Efficiency.
In a specific embodiment, each business can also be included in the Business Stream of interface engine generation
Alternative collection of services.During Business Stream is performed, user can select to perform alternative services sets
Alternative business in conjunction carrys out the former business in substitution service stream or selection deletes a certain in Business Stream
Business.After user's selection is replaced or deleted to the business in Business Stream, service terminal can be to boundary
Face engine initiates to update request.The mark of portability business stream, the former industry to be replaced in renewal request
Business and alternative business or the business to be deleted.Interface engine is asked based on the renewal, passes through business mould
Type generates new Business Stream.Step 504 (the bag shown in Fig. 5 can be continued executing with after the new Business Stream of generation
Include 504a-504b)-step 510.
In above-described embodiment, the function of interface engine be by Requirements Analysis Model and business model come
Support.The process of setting up to each model involved in the embodiment of the present invention is done further below
Explanation.
The foundation of model has various ways, such as machine learning, or the conventional Bayes of computer realm
The methods such as network, Markov Chain.I.e. by neutral net or statistical method, based on existing
Input and output set, set up a model.So, have after new input data input system, base
Corresponding output data is can obtain in the model established.By taking machine learning as an example, machine learning is
One field cross discipline, is related to probability theory, statistics, Approximation Theory, convextiry analysis, algorithm complex
The multi-door subject such as theory.The learning behavior that the mankind were simulated or realized to computer how is specialized in, to obtain
New knowledge or skills are taken, the existing structure of knowledge is reorganized and is allowed to constantly improve the performance of itself.
At present, popular machine learning algorithm is deep learning algorithm, and its network structure is as shown in Figure 7.The net
Network structure includes input layer, hidden layer (multilayer), the multitiered network of output layer composition.Only adjacent layer
There is connection between node, it is mutually connectionless between same layer and cross-layer node.Each layer is considered as
It is a Logic Regression Models.The input data of user is as input layer, the hidden layer section by multilayer
Point, based on the corresponding output data in training set, carries out the adjust automatically of the weights on node side, obtains
A network for carrying weighted value is obtained, this network is the model of foundation.As can be seen here,
Machine learning can be by training set to carry out the training of model.As long as by providing input information and output
Information, you can carry out the automatic training of network and obtain a suitable model, it is available based on this model
In the analysis of new data.
The process of setting up of Requirements Analysis Model and business model is carried out exemplified by specific algorithm below
Explanation.
The process of setting up of Requirements Analysis Model specifically may include following steps：
1st, choose sampled data (such as, user carries out historical data of business handling etc.).
2nd, participle is carried out to the business description in sampled data by NLP technologies, extracts keyword,
And the individualized feature based on user, birdsed of the same feather flock together method using K-MEANS etc., user is classified.
3rd, based on the keyword in business description and the individualized feature keyword of user formation one
Sparse matrix, the complete estimation to sparse matrix missing values is realized using the complete scheduling algorithm of matrix.At this
In matrix, searched with user individual characteristic key words, the corresponding business of the user can be obtained.
The process of setting up of business model specifically may include following steps：
1st, according to the annexation of website, network of establishing business relationship, as shown in Figure 8.Wherein just
The beginning entrance at interface is root node.Then by business (i.e. specific business) specifically with parameter with
The form of leaf node is added in network.Then further according to the click data for the shop assistant being collected into,
The relation set up between root node and leaf node and leaf node, and according to statistics, calculate its company
The probability formation Bayesian network connect.This network is a digraph, and wherein A to B represents business
A occurs before business B, and the weights on A and B sides represent that B probability occurs again after occurring A.
2nd, alternative collection of services (model output above is obtained)
Based on the business relations network in step 1, the optimal path for including alternative collection of services is obtained,
Optimal path therein is the path of maximum probability.With in graph theory the algorithm of optimal path can be asked to obtain
, such as ant group algorithm, genetic algorithm.
The selection principle of start node：Without father node, be regarded as start node.When there is multiple fathers
During node, select it is therein to root node maximum probability be start node.When the situation that there are ring
Under, select it is therein to root node maximum probability be start node.
It should be noted that above-mentioned mode of setting up only is a citing, it can also be built using other algorithms
Vertical Requirements Analysis Model and business model, are repeated no more here.
, can also be further after the step 510 shown in Fig. 5 in order to keep the accuracy of model
The operation being updated to model.For example, the renewal process to business model can be specifically included：Will
The business demand of the user obtained in step 502 is as input, user's final choice in step 506
Business Stream, so as to obtain one group of new input-output collection, can regard this as training set as output
Further business model is trained, it is lasting that model is updated.
Service terminal is located at respectively with interface engine separately below and service server is illustrated.
As shown in figure 9, Fig. 9 is the flow chart that interface engine is located at service terminal.
901, service terminal sends logging request to service server.
The username and password of user is carried in the logging request.
902, service server is authenticated to user, and after authentication passes through, according to user name, is obtained
Obtain the individualized feature (e.g., user_profile) of user.
Wherein, the individualized feature of user can include essential information (e.g., age, the sex of user
Deng) and/or user consumption information (e.g., network traffics are more, phone is few, evening is active etc.).
903, the individualized feature of user is sent to service terminal by service server.
904, service terminal generates business according to the user individual feature and business model received
Stream.The Business Stream is initial recommendation, including the recommendation based on statistical service is consumed based on user's history
Recommend, and the recommendation based on user behavior.
905, service terminal receives the operation of user, if the operation of user is the Business Stream that selection is recommended,
Then perform step 906-910；If the operation of user is incoming traffic description, step 911 is gone to.
906, the information for the Business Stream that service terminal selects user is sent to service server, then
Step 907-910 is performed, wherein, step 907-910 and the step in the example of example shown in Fig. 5
507-510 is similar, repeats no more here.
911, the business description that service terminal is inputted to user is analyzed, and is obtained the business of user and is needed
Ask.
Assuming that the business description of user's input is：Nearest cost of use is more, how can reduce consumption.
Service terminal is by methods such as natural language processings, and obtaining the keyword of business description is：Old user,
Consumption.The business demand of user is obtained by the way that keyword is input into Requirements Analysis Model.
912, the individualized feature of business demand and user is input to business model, industry by service terminal
The individualized feature generation Business Stream of models coupling business demand of being engaged in and user.
In the present embodiment, the individualized feature of user is also served as to the input of business model, one can be entered
Step improves the accuracy of generation Business Stream.
Wherein, the detailed process of business model generation Business Stream can include：Business model analyzes symbol
The set of the business demand at family and the business of the individualized feature of user is shared, for example：Purchase P7 mobile phones
Change set meal, purchase iphone 6S mobile phones and change set meal, using 129 set meals, using 189 set meals, addition
10 yuan of flow bags, 20 yuan of flow bags of addition etc..Business model is obtained further according to service feature
The business associated with the business in collection of services, for example：The business of set meal is changed for purchase P7 mobile phones,
Associated business can be obtained：P7 Mobile phone films are purchased, 16G SD cards are purchased.For purchase iphone 6S
Mobile phone changes the business of set meal, can obtain associated business：Iphone 6S Mobile phone films are purchased, iphone is purchased
6S mobile phone shells.The business that the first two steps of acquisition are obtained is combined by business model according to correlation,
And be ranked up according to the priority relationship of each business, generate Business Stream.For example：
Business Stream 1：Purchase P7 mobile phones → purchase P7 Mobile phone films → purchase 16G SD cards → original set meal of cancellation →
Use 189 set meals → addition, 10 yuan of flow bags
Business Stream 2：Purchase iphone 6S mobile phones → purchase iphone 6S Mobile phone films → purchase iphone 6S hands
The original set meal of casing → cancellation → 20 yuan of 129 set meals of use → addition flow bag
The Business Stream of generation by the size of user's select probability can be supplied to user by service terminal.
913, service terminal receives the operation that user selects Business Stream, and the business that user is selected circulates
Know to service server, then perform 907-910.
914, during user's operation service stream, the input of new business description is carried out in real time, then
Jump to step 911.
As shown in Figure 10, Figure 10 is the flow chart that interface engine is located at service server.
Step 1001-1002 refers to the step 901-902 in the embodiment shown in Fig. 9, here not
Repeat again.
1003, service server generates Business Stream according to user individual feature and business model.Should
Business Stream is initial recommendation, including the recommendation based on statistical service, the recommendation consumed based on user's history,
And the recommendation based on user behavior.
1004, the Business Stream of generation is sent to service terminal by service server, aobvious by service terminal
Show to user.
1005, service terminal receives the operation of user, if the operation of user is the Business Stream that selection is recommended,
Then perform step 1006-1010；If the operation of user is incoming traffic description, step 1011 is gone to.
1006, the information for the Business Stream that service terminal selects user is sent to service server, then
Step 1007-1010 is performed, wherein, step 1007-1010 and the step in the example of example shown in Fig. 5
507-510 is similar, repeats no more here.
1011, the business description that user inputs is sent to service server by service terminal.
1012, business description of the service server to user is analyzed, and is obtained the business of user and is needed
Ask.
1013, the individualized feature of business demand and user are input to business model by service server,
The individualized feature generation Business Stream of business model combination business demand and user.
1014, the Business Stream of generation is sent to service terminal by service server, by service terminal by industry
Business stream is shown to user.
1015, service terminal receives the operation that user selects Business Stream, and the business that user is selected circulates
Know to service server, then perform, 1007-1010.
1016, during user's operation service stream, the input of new business description is carried out in real time, then
Jump to step 1011.
The embodiment of the present invention not only increases the efficiency of user's access service, simultaneously because without accessing
The a large amount of menus of customized development in interface, the development amount greatly reduced has saved human resources.
Figure 11 shows a kind of possible structural representation for the interface engine being related in above-described embodiment
Figure.
As shown in figure 11, the interface engine include receiving module 1101, analysis module 1102 and
Generation module 1103.Receiving module 1101, the service request for receiving user, the business please
Asking includes business description.Analysis module 1102, it is described for being analyzed from the business description
The business demand of user.Module 1103 is produced, for generating at least one based on the business demand
For the Business Stream of access, the Business Stream is the business of multiple combinations of services with incidence relation
Sequence.
Wherein, implementing for the function of receiving module 1101 can be found in embodiment of the method shown in Fig. 5
In 501 parts.The function of analysis module 1102 to implement the method shown in Fig. 5 of can be found in real
Apply 502 parts in example.Implementing for the function of generation module 1103 can be found in side shown in Fig. 5
503 parts in method embodiment.
The embodiment of the present invention additionally provides a kind of computer-readable storage medium, whole for saving as above-mentioned business
End computer software instructions used, it, which is included, is used to perform the journey designed by above method embodiment
Sequence.
The embodiment of the present invention additionally provides another computer-readable storage medium, for saving as above-mentioned business
Computer software instructions used in terminal, it, which is included, is used to perform the journey designed by above method embodiment
Sequence.
The embodiment of the present invention additionally provides another computer-readable storage medium, for saving as above-mentioned business
Computer software instructions used in server, it, which is included, is used to perform designed by above method embodiment
Program.By the program for performing storage, it is possible to achieve the session switching of user.
Although combining each embodiment herein, invention has been described, however, implementing required protect
In the process of the present invention of shield, those skilled in the art by check the accompanying drawing, disclosure and
Appended claims, it will be appreciated that and realize other changes of the open embodiment.In claim
In, the word of " comprising " (comprising) one is not excluded for other components or step, " one " or
" one " is not excluded for multiple situations.Single processor or other units can be realized in claim
Some functions of enumerating.Mutually different has been recited in mutually different dependent some measures, but this is simultaneously
Do not indicate that these measures can not combine and produce good effect.
It will be understood by those skilled in the art that embodiments of the invention can be provided as method, device (equipment),
Or computer program product.Therefore, the present invention can be implemented using complete hardware embodiment, complete software
The form of embodiment in terms of example or combination software and hardware.Moreover, the present invention can be used at one
Or multiple computer-usable storage mediums for wherein including computer usable program code are (including but not
Be limited to magnetic disk storage, CD-ROM, optical memory etc.) on the computer program product implemented
Form.Computer program is stored/distributed in suitable medium, is provided together with other hardware or conduct
A part for hardware, it would however also be possible to employ other distribution forms, such as by Internet or other it is wired or
Radio telecommunications system.
The present invention is method, device (equipment) and the computer program product with reference to the embodiment of the present invention
Flow chart and/or block diagram describe.It should be understood that can by computer program instructions implementation process figure and
/ or each flow and/or square frame in block diagram and the flow in flow chart and/or block diagram and/
Or the combination of square frame.Can provide these computer program instructions to all-purpose computer, special-purpose computer,
The processor of Embedded Processor or other programmable data processing devices is to produce a machine so that
Produced by the instruction of computer or the computing device of other programmable data processing devices for real
Specified in present one flow of flow chart or one square frame of multiple flows and/or block diagram or multiple square frames
Function device.
These computer program instructions, which may be alternatively stored in, can guide at computer or other programmable datas
In the computer-readable memory that reason equipment works in a specific way so that be stored in this computer-readable
Instruction in memory, which is produced, includes the manufacture of command device, and the command device is realized in flow chart one
The function of being specified in individual flow or multiple flows and/or one square frame of block diagram or multiple square frames.
These computer program instructions can also be loaded into computer or other programmable data processing devices
On so that series of operation steps is performed on computer or other programmable devices to produce computer
The processing of realization, so that the instruction performed on computer or other programmable devices is provided for realizing
Specified in one flow of flow chart or multiple flows and/or one square frame of block diagram or multiple square frames
The step of function.
Although with reference to specific features and embodiment, invention has been described, it is clear that,
In the case of not departing from the spirit and scope of the present invention, various modifications and combinations can be carried out to it.Accordingly
Ground, the specification and drawings are only the exemplary illustration of the invention that appended claims are defined,
And it is considered as any and all modifications covered in the scope of the invention, change, combination or equivalent.It is aobvious
So, those skilled in the art can carry out various changes and modification without departing from the present invention to the present invention
Spirit and scope.So, if these modifications and variations of the present invention belong to the claims in the present invention
And its within the scope of equivalent technologies, then the present invention is also intended to comprising including these changes and modification.
Claims (16)
1. a kind of method that Operational Visit is provided, it is characterised in that including：
The service request of user is received, the service request includes business description；
The business demand of the user is analyzed from the business description；
At least one is generated for the Business Stream accessed based on the business demand, the Business Stream is with pass
The traffic sequence of multiple combinations of services of connection relation.
2. the method as described in claim 1, it is characterised in that described based on business demand life
Specifically included at least one Business Stream：
The business demand is input in the business model of training in advance, generated by the business model
At least one meets the Business Stream of the business demand.
3. method as claimed in claim 2, it is characterised in that by the business model generate to
A few Business Stream for meeting the business demand is specifically included：
The multiple business for meeting the business demand are selected from business library；
The service logic between each business selected is analyzed, will there is the industry of incidence relation in service logic
It is engaged in combining according to the priority orders of service logic, forms Business Stream.
4. method as claimed in claim 3, it is characterised in that methods described also includes：
Determine the atomic operation included by each business in the Business Stream；
Order according to each business in the Business Stream carries out duplicate removal from front to back to the atomic operation,
Business form is generated according to the atomic operation after duplicate removal.
5. the method as described in claim 3 or 4, it is characterised in that methods described also includes：Obtain
Take the individualized feature of the user；
When the business demand is input in the business model of training in advance, also by of the user
Property feature is input in the business model；
Described selected from business library meets multiple business of the business demand and specifically included：With reference to described
The individualized feature of user selects the multiple business for meeting the business demand from the business library.
6. the method as described in claim any one of 1-5, it is characterised in that the business description is
Natural language；
The business demand that the user is analyzed from the business description is specifically included：
Keyword is extracted from the natural language, the user is identified by analyzing the keyword
Business demand.
7. a kind of method that Operational Visit is provided, it is characterised in that methods described includes：
Service terminal generation accesses interface, and the access interface includes input port and the industry of business description
Business stream viewing area；
The business description of user is received from the input port at the access interface；
The Business Stream generated based on the business description is obtained, the Business Stream is with many of incidence relation
The traffic sequence of individual combinations of services；
The Business Stream is included in the Business Stream viewing area.
8. method as claimed in claim 7, it is characterised in that methods described also includes：
Receive the operation that the user selects the Business Stream；
Generation includes the page of business form, and the business form corresponds to the Business Stream that the user selects
In each business atomic operation combination.
9. a kind of device that Operational Visit is provided, it is characterised in that described device includes：
Receiving module, the service request for receiving user, the service request includes business description；
Analysis module, the business demand for analyzing the user from the business description；
Module is produced, it is described for generating at least one Business Stream for access based on the business demand
Business Stream is the traffic sequence of multiple combinations of services with incidence relation.
10. the device provided such as claim 9, it is characterised in that the generation module particular user will
The business demand is input in the business model of training in advance, and at least one is generated by the business model
The individual Business Stream for meeting the business demand.
11. the device provided such as claim 10, it is characterised in that the generation module passes through described
Business model generates at least one Business Stream for meeting the business demand and specifically included：
The generation module is used to analyze the service logic between each business selected, will be in service logic
Business with incidence relation is combined according to the priority orders of service logic, forms Business Stream.
12. the device provided such as claim 11, it is characterised in that described device also includes：
Acquisition module, the individualized feature for obtaining the user；
The generation module will also when the business demand is input in the business model of training in advance
The individualized feature of the user is input in the business model；
The generation module is selected from business library to be met multiple business of the business demand and specifically includes：
The generation module is selected with reference to the individualized feature of the user from the business library meets the industry
Multiple business of business demand.
13. the method as described in claim any one of 9-12, it is characterised in that the business description
For natural language；
The analysis module is described by analysis specifically for extracting keyword from the natural language
Keyword identifies the business demand of the user.
14. a kind of system that Operational Visit is provided, it is characterised in that including service terminal and interface engine,
Wherein
The service terminal, the service request for receiving user, and the service request is given to described
The Business Stream that interface engine and the display interface engine are returned, the service request includes business and retouched
State；
The interface engine, the business demand for analyzing the user from the business description, and
At least one is generated for the Business Stream accessed based on the business demand, the Business Stream is to be closed with association
The traffic sequence of multiple combinations of services of system.
15. system as claimed in claim 14, it is characterised in that the system also includes business and taken
Business device；
The service terminal is additionally operable to receive the operation that the user selects Business Stream, and the user is selected
Business Stream notify to the service server；
The Business Stream that the service server is used to select according to the user provides business for the user
Service.
16. system as claimed in claim 15, it is characterised in that the business service implement body is used
In it is determined that the user selection Business Stream in each business included by atomic operation；According to the business
The order of each business carries out duplicate removal from front to back to the atomic operation in stream, according to the atom after duplicate removal
Operation generation business form, and the business form is sent to the service terminal, receive service terminal
The business form that the user of submission operated, the business form operated according to user provides business service；
The business form that the service terminal is additionally operable to receive is presented to the user, and receives
Operation of the user to business form, the industry is sent to by the business form operated that the user submits
Business server.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610201536.9A CN107291337A (en) | 2016-04-01 | 2016-04-01 | A kind of method and device that Operational Visit is provided |
| PCT/CN2017/073926 WO2017166944A1 (en) | 2016-04-01 | 2017-02-17 | Method and device for providing service access |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610201536.9A CN107291337A (en) | 2016-04-01 | 2016-04-01 | A kind of method and device that Operational Visit is provided |
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| Publication Number | Publication Date |
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| CN107291337A true CN107291337A (en) | 2017-10-24 |
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| CN201610201536.9A Pending CN107291337A (en) | 2016-04-01 | 2016-04-01 | A kind of method and device that Operational Visit is provided |
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| WO (1) | WO2017166944A1 (en) |
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| WO2017166944A1 (en) | 2017-10-05 |
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