CN107222317B - Management method and system for online information exchange - Google Patents

Management method and system for online information exchange Download PDF

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Publication number
CN107222317B
CN107222317B CN201710423383.7A CN201710423383A CN107222317B CN 107222317 B CN107222317 B CN 107222317B CN 201710423383 A CN201710423383 A CN 201710423383A CN 107222317 B CN107222317 B CN 107222317B
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group
information exchange
exchange group
message
server
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CN107222317A (en
Inventor
彭锋
李晓军
宋文欣
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Wuhan Linktime Cloud Technology Co ltd
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Wuhan Linktime Cloud Technology Co ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/185Arrangements for providing special services to substations for broadcast or conference, e.g. multicast with management of multicast group membership
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1859Arrangements for providing special services to substations for broadcast or conference, e.g. multicast adapted to provide push services, e.g. data channels
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

The invention relates to a management method for online information exchange, which comprises the following steps: receiving an instruction sent by any group member of a message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme; establishing the at least one information exchange group according to the instruction; receiving a first request for joining the group members in the message group to the information exchange group in real time, and joining the group members in the message group to the information exchange group according to the first request; receiving a second request for the group members in the information exchange group to exit the information exchange group in real time, and enabling the group members in the information exchange group to clearly exit the information exchange group according to the second request; and receiving a message sent by any group member in the information exchange group, and pushing the message to all group members in the information exchange group through a server. The group of the invention has no limitation of the number of users, and potential user loss is avoided.

Description

Management method and system for online information exchange
Technical Field
The invention relates to the field of internet, in particular to a management method and a management system for online information exchange.
Background
The online information exchange provides a communication mechanism for real-time interaction between group members. After a group member sends a chat message to the server through internet connection, the server can push the message to the mobile terminals of all the group members in real time. The load of the server pushing messages is multiplied geometrically with the number of group members. Therefore, the number of group members is an important performance index of the online information exchange system and the service, and the existing online information exchange tools generally guarantee load balance of the background communication system and the service and avoid information overload of the client by limiting the number of the group members.
Artificially limiting the number of group members can cause two important problems:
the first is that when the number of group members reaches the maximum allowable number, any new user cannot enter the group and cannot participate in the activity of the group, which results in the loss of potential core users;
the second is users already in the group, some of which may not be engaged in the group's activities, resulting in underutilization of the group's effective capacity.
The two problems are main bottlenecks restricting further development of the current online information exchange tool and service, and if the efficiency and user experience of group communication are further improved and the problem that a client cannot use group messages in large concurrency is solved, a new and effective online information exchange management method and system must be developed.
Disclosure of Invention
The invention provides a management method and a management system for online information exchange, which solve the problem of loss of potential core users in the prior art.
The technical scheme for solving the technical problems is as follows: a management method for online information exchange comprises the following steps:
s1, receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
s2, establishing the at least one information exchange group according to the instruction;
s3, receiving a first request for joining the group members in the message group to the information exchange group in real time, and joining the group members in the message group to the information exchange group according to the first request;
receiving a second request for the group members in the information exchange group to exit the information exchange group in real time, and enabling the group members in the information exchange group to clearly exit the information exchange group according to the second request;
s4, receiving the message sent by any group member in the information exchange group, and pushing the message to all group members in the information exchange group through the server.
The invention has the beneficial effects that: the invention realizes dynamic establishment of the information exchange group and optimizes user experience according to the instruction of establishing the information exchange group of the corresponding theme by the group members of the message group; the method comprises the steps that group members in a message group are added into an information exchange group according to a first request of the group members in the message group for adding into the information exchange group, the upper limit of the number of users is not limited, and potential core users are prevented from losing; and sending a second request for quitting the information exchange group according to the group members in the information exchange group to clearly quit the group members in the information exchange group from the information exchange group, thereby realizing dynamic management of the group members in the information exchange group and improving the communication efficiency of the information exchange group.
On the basis of the technical scheme, the invention can be further improved as follows.
Further, in S4, the connections established between all group members of the information exchange group and the server are long connections, and the group members in the information exchange group receive and send messages related to the topic of the information exchange group through the long connections;
and in S4, after the group member in the information exchange group quits the information exchange group, changing the long connection state between the group member who quits clearly and the server, and pushing the messages in the information exchange group to the group member who quits clearly in batch at regular time through the server, and simultaneously stopping receiving the messages sent by the group member who quits clearly to the information exchange group.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the information exchange group dynamically manages long connection and message transmission between the server and the group members by adopting a subscription and distribution mechanism of a network connection protocol, so that the stability and reliability of the message transmission are improved, and information is efficiently and stably provided for the group members; after the group members in the information exchange group clearly quit the information exchange group, the server pushes the messages in the information exchange group to the clearly quitted group members in batches at regular time, and meanwhile, the messages sent to the information exchange group by the clearly quitted group members are stopped being received, so that the problem that the group messages cannot be used by a user in a large concurrency amount is effectively avoided, and the user experience is effectively improved.
Further, when an information exchange group is established, establishing a priority sequence corresponding to the information exchange group on the server, writing group members added into the information exchange group into the corresponding priority sequence, judging whether the group members are in the priority sequence or not when receiving a message sent by any group member, if so, sending the message to other group members in the corresponding priority sequence, and if not, rejecting the group members to issue the message; and after the group members in the information exchange group quit the information exchange group, deleting the group members to be quitted from the corresponding priority sequence.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the information exchange group dynamically manages the speaking right of the information exchange group by adopting a subscription and distribution mechanism of a network connection protocol, so that core users are effectively retained, user experience is further improved, and user viscosity is enhanced.
Further, in S1, the types of the topics include hot topics, activity publications, questionnaires, product promotions, and charge notifications; in S2, the message includes a structured message and an unstructured message.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the types of the topics comprise hot topics, activity release, questionnaires, product popularization and charge notification, the types of the topics are rich and diverse, the user experience is effectively improved, potential users are attracted and left, and the user viscosity is effectively increased; the message comprises a structured message and an unstructured message, the coverage of message types is wide, the practicability is high, and the diversity and individuation requirements of users are met.
In order to solve the technical problem of the present invention, there is also provided a management system for online information exchange, comprising:
the first receiving module is used for receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
the establishing module is used for establishing the at least one information exchange group according to the instruction;
the second receiving module is used for receiving a first request for joining the group members in the message group to the information exchange group in real time and joining the group members in the message group to the information exchange group according to the first request; the system comprises an information exchange group, a first request for receiving a group member in the information exchange group to quit the information exchange group in real time, and a second request for receiving the group member in the information exchange group to quit the information exchange group in real time, and quitting the group member in the information exchange group from the information exchange group according to the second request;
and the pushing module is used for receiving the message sent by any group member in the information exchange group and pushing the message to all the group members in the information exchange group through the server.
The invention has the beneficial effects that: the invention realizes dynamic establishment of the information exchange group and optimizes user experience according to the instruction of establishing the information exchange group of the corresponding theme by the group members of the message group; the method comprises the steps that group members in a message group are added into an information exchange group according to a first request of the group members in the message group for adding into the information exchange group, the upper limit of the number of users is not limited, and potential core users are prevented from losing; and sending a second request for quitting the information exchange group according to the group members in the information exchange group to clearly quit the group members in the information exchange group from the information exchange group, thereby realizing dynamic management of the group members in the information exchange group and improving the communication efficiency of the information exchange group.
Further, the pushing module comprises a connecting unit and a pushing unit,
the connection unit is used for establishing long connection between all group members of the information exchange group and the server; and the long connection state between the group member which is cleared to quit and the server is changed after the group member in the information exchange group clears to quit the information exchange group;
the push unit is used for receiving a message sent by any group member in the information exchange group and pushing the message to all group members in the information exchange group through a server which keeps a long connection state with the group members; and the server is used for pushing the messages in the information exchange group to the cleared group members in batches at regular time, and stopping receiving the messages sent by the cleared group members to the information exchange group.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the information exchange group dynamically manages long connection and message transmission between the server and the group members by adopting a subscription and distribution mechanism of a network connection protocol, so that the stability and reliability of the message transmission are improved, and information is efficiently and stably provided for the group members; after the group members in the information exchange group clearly quit the information exchange group, the server pushes the messages in the information exchange group to the clearly quitted group members in batches at regular time, and meanwhile, the messages sent to the information exchange group by the clearly quitted group members are stopped being received, so that the problem that the group messages cannot be used by a user in a large concurrency amount is effectively avoided, and the user experience is effectively improved.
Further, the establishing module is specifically configured to establish, on the server, a priority sequence corresponding to the information exchange group when the information exchange group is established;
the second receiving module is specifically configured to send a write command to the server, so as to drive the server to write the group members joining the information exchange group into the corresponding priority sequence; and the server is used for sending a modification command to the server after clearing the group members in the information exchange group from the information exchange group so as to drive the server to delete the cleared group members from the corresponding priority sequence;
the push unit is specifically configured to send a determination command to a server when receiving a message sent by any group member, so that the drive server determines whether the group member is in the priority sequence, if so, the drive server sends the message to other group members in the corresponding priority sequence, and if not, the drive server does not send the message.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the information exchange group dynamically manages the speaking right of the information exchange group by adopting a subscription and distribution mechanism of a network connection protocol, so that core users are effectively retained, user experience is further improved, and user viscosity is enhanced.
Further, the types of topics include hot topics, activity postings, questionnaires, product promotions, and charge notifications; in S2, the message includes a structured message and an unstructured message.
The beneficial effect of adopting the further scheme is that: in the further technical scheme, the types of the topics comprise hot topics, activity release, questionnaires, product popularization and charge notification, the types of the topics are rich and diverse, the user experience is effectively improved, potential users are attracted and left, and the user viscosity is effectively increased; the message comprises a structured message and an unstructured message, the coverage of message types is wide, the practicability is high, and the diversity and individuation requirements of users are met.
Drawings
FIG. 1 is a flow chart illustrating a method for managing online information exchange according to an embodiment of the present invention;
FIG. 2 is a schematic structural diagram of a management system for online information exchange according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a management system for online information exchange according to an embodiment of the present invention.
Detailed Description
The principles and features of this invention are described below in conjunction with the following drawings, which are set forth by way of illustration only and are not intended to limit the scope of the invention.
Fig. 1 is a schematic flow chart of a management method for online information exchange according to an embodiment of the present invention, as shown in fig. 1, including the following steps:
s1, receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
s2, establishing the at least one information exchange group according to the instruction;
s3, receiving a first request for joining the group members in the message group to the information exchange group in real time, and joining the group members in the message group to the information exchange group according to the first request;
receiving a second request for the group members in the information exchange group to exit the information exchange group in real time, and enabling the group members in the information exchange group to clearly exit the information exchange group according to the second request;
s4, receiving the message sent by any group member in the information exchange group, and pushing the message to all group members in the information exchange group through the server.
The embodiment realizes dynamic creation of the information exchange group and optimizes user experience according to the instruction of creating the information exchange group of the corresponding theme by the group members of the message group; the method comprises the steps that group members in a message group are added into an information exchange group according to a first request of the group members in the message group for adding into the information exchange group, the upper limit of the number of users is not limited, and potential core users are prevented from losing; and sending a second request for quitting the information exchange group according to the group members in the information exchange group to clearly quit the group members in the information exchange group from the information exchange group, thereby realizing dynamic management of the group members in the information exchange group and improving the communication efficiency of the information exchange group.
Preferably, in an embodiment of the present invention, in S4, the connections established between all group members of the information exchange group and the server are long connections, and the group members in the information exchange group receive and send messages related to the topic of the information exchange group through the long connections;
and in S4, after the group member in the information exchange group quits the information exchange group, changing the long connection state between the group member who quits clearly and the server, and pushing the messages in the information exchange group to the group member who quits clearly in batch at regular time through the server, and simultaneously stopping receiving the messages sent by the group member who quits clearly to the information exchange group. In this embodiment, the information exchange group dynamically manages long connections and message passing between the server and the group members by using a subscription and distribution mechanism of a network connection protocol, so as to improve stability and reliability of the message passing and efficiently and stably provide information for the group members; after the group members in the information exchange group clearly quit the information exchange group, the server pushes the messages in the information exchange group to the clearly quitted group members in batches at regular time, and meanwhile, the server stops receiving the messages sent by the clearly quitted group members to the information exchange group, namely, the clearly quitted group members regularly receive the batch messages of the currently added information exchange group and all the groups in which the currently added information exchange group is located, for example, one thousand messages of the currently added information exchange group and all the groups in which the currently added information exchange group is located are received every five seconds, so that the problem that the group messages cannot be used by a user in large concurrency is effectively avoided, and the user experience is effectively improved.
Preferably, in an embodiment of the present invention, when an information exchange group is established, a priority sequence corresponding to the information exchange group is established on the server, and a group member added to the information exchange group is written into the corresponding priority sequence, when a message sent by any group member is received, it is determined whether the group member is in the priority sequence, if so, the message is sent to other group members in the corresponding priority sequence, and if not, the group member is rejected to issue the message; and after the group members in the information exchange group quit the information exchange group, deleting the group members to be quitted from the corresponding priority sequence. In this embodiment, the information exchange group dynamically manages the speaking right of the information exchange group by using a subscription and distribution mechanism of a network connection protocol, so that core users are effectively retained, user experience is further improved, and user viscosity is enhanced.
Preferably, in S1, the types of the topics include hot topics, activity publications, questionnaires, product promotions and charge notices; in S2, the message includes a structured message and an unstructured message. In the embodiment, the types of the topics comprise hot topics, activity release, questionnaires, product popularization and charge notification, the types of the topics are rich and diverse, the user experience is effectively improved, potential users are attracted and left, and the user viscosity is effectively increased; the message comprises a structured message and an unstructured message, the coverage of message types is wide, the practicability is high, and the diversity and individuation requirements of users are met.
Fig. 2 is a schematic structural diagram of a management system for online information exchange according to another embodiment of the present invention, as shown in fig. 2, including:
the first receiving module is used for receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
the establishing module is used for establishing the at least one information exchange group according to the instruction;
the second receiving module is used for receiving a first request for joining the group members in the message group to the information exchange group in real time and joining the group members in the message group to the information exchange group according to the first request; the system comprises an information exchange group, a first request for receiving a group member in the information exchange group to quit the information exchange group in real time, and a second request for receiving the group member in the information exchange group to quit the information exchange group in real time, and quitting the group member in the information exchange group from the information exchange group according to the second request;
and the pushing module is used for receiving the message sent by any group member in the information exchange group and pushing the message to all the group members in the information exchange group through the server. The embodiment realizes dynamic creation of the information exchange group and optimizes user experience according to the instruction of creating the information exchange group of the corresponding theme by the group members of the message group; the method comprises the steps that group members in a message group are added into an information exchange group according to a first request of the group members in the message group for adding into the information exchange group, the upper limit of the number of users is not limited, and potential core users are prevented from losing; and sending a second request for quitting the information exchange group according to the group members in the information exchange group to clearly quit the group members in the information exchange group from the information exchange group, thereby realizing dynamic management of the group members in the information exchange group and improving the communication efficiency of the information exchange group.
Fig. 3 is a schematic structural diagram of a management system for online information exchange according to another embodiment of the present invention, as shown in fig. 3, the push module includes a connection unit and a push unit,
the connection unit is used for establishing long connection between all group members of the information exchange group and the server; and the long connection state between the group member which is cleared to quit and the server is changed after the group member in the information exchange group clears to quit the information exchange group;
the push unit is used for receiving a message sent by any group member in the information exchange group and pushing the message to all group members in the information exchange group through a server which keeps a long connection state with the group members; and the server is used for pushing the messages in the information exchange group to the cleared group members in batches at regular time, and stopping receiving the messages sent by the cleared group members to the information exchange group. In this embodiment, the information exchange group dynamically manages long connections and message passing between the server and the group members by using a subscription and distribution mechanism of a network connection protocol, so as to improve stability and reliability of the message passing and efficiently and stably provide information for the group members; after the group members in the information exchange group clearly quit the information exchange group, the server pushes the messages in the information exchange group to the clearly quitted group members in batches at regular time, and meanwhile, the server stops receiving the messages sent by the clearly quitted group members to the information exchange group, namely, the clearly quitted group members regularly receive the batch messages of the currently added information exchange group and all the groups in which the currently added information exchange group is located, for example, one thousand messages of the currently added information exchange group and all the groups in which the currently added information exchange group is located are received every five seconds, so that the problem that the group messages cannot be used by a user in large concurrency is effectively avoided, and the user experience is effectively improved.
Preferably, in an embodiment of the present invention, the establishing module is specifically configured to, when an information exchange group is established, establish a priority sequence corresponding to the information exchange group on the server;
the second receiving module is specifically configured to send a write command to the server, so as to drive the server to write the group members joining the information exchange group into the corresponding priority sequence; and the server is used for sending a modification command to the server after clearing the group members in the information exchange group from the information exchange group so as to drive the server to delete the cleared group members from the corresponding priority sequence;
the push unit is specifically configured to send a determination command to a server when receiving a message sent by any group member, so that the drive server determines whether the group member is in the priority sequence, if so, the drive server sends the message to other group members in the corresponding priority sequence, and if not, the drive server does not send the message. In this embodiment, the information exchange group dynamically manages the speaking right of the information exchange group by using a subscription and distribution mechanism of a network connection protocol, so that core users are effectively retained, user experience is further improved, and user viscosity is enhanced.
Preferably, in one embodiment of the present invention, the types of topics include hot topics, activity publications, questionnaires, product promotions, and billing notices; in S2, the message includes a structured message and an unstructured message. The types of the topics in the embodiment comprise hot topics, activity release, questionnaires, product popularization and charge notification, the types of the topics are rich and diverse, the user experience is effectively improved, potential users are attracted and left, and the user viscosity is effectively increased; the message comprises a structured message and an unstructured message, the coverage of message types is wide, the practicability is high, and the diversity and individuation requirements of users are met.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.

Claims (6)

1. A method for managing an exchange of online information, comprising the steps of:
s1, receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
s2, establishing the at least one information exchange group according to the instruction;
s3, receiving a first request for joining the group members in the message group to the information exchange group in real time, and joining the group members in the message group to the information exchange group according to the first request;
receiving a second request for the group members in the information exchange group to exit the information exchange group in real time, and enabling the group members in the information exchange group to clearly exit the information exchange group according to the second request;
s4, receiving the message sent by any group member in the information exchange group, and pushing the message to all group members in the information exchange group through a server;
in S4, the connections established between all group members of the information exchange group and the server are long connections, and the group members in the information exchange group receive and send messages related to the topic of the information exchange group through the long connections;
and in S4, after the group member in the information exchange group quits the information exchange group, changing the long connection state between the group member who quits clearly and the server, and pushing the messages in the information exchange group to the group member who quits clearly in batch at regular time through the server, and simultaneously stopping receiving the messages sent by the group member who quits clearly to the information exchange group.
2. The method according to claim 1, wherein when an information exchange group is established, a priority sequence corresponding to the information exchange group is established on the server, and a group member added to the information exchange group is written into the corresponding priority sequence, when a message sent by any group member is received, it is determined whether the group member is in the priority sequence, if so, the message is sent to other group members in the corresponding priority sequence, and if not, the group member is rejected to issue the message; and after the group members in the information exchange group quit the information exchange group, deleting the group members to be quitted from the corresponding priority sequence.
3. The method for managing online information exchange according to claim 1 or 2, wherein in the S1, the types of the topics include hot topics, activity publications, questionnaires, product promotions, and charge notifications; in S4, the message includes a structured message and an unstructured message.
4. A management system for online information exchange, comprising the following modules:
the first receiving module is used for receiving an instruction sent by any group member of the message group, wherein the instruction is used for creating at least one information exchange group, and each information exchange group corresponds to a theme;
the establishing module is used for establishing the at least one information exchange group according to the instruction;
the second receiving module is used for receiving a first request for joining the group members in the message group to the information exchange group in real time and joining the group members in the message group to the information exchange group according to the first request; the system comprises an information exchange group, a first request for receiving a group member in the information exchange group to quit the information exchange group in real time, and a second request for receiving the group member in the information exchange group to quit the information exchange group in real time, and quitting the group member in the information exchange group from the information exchange group according to the second request;
the push module is used for receiving a message sent by any group member in the information exchange group and pushing the message to all the group members in the information exchange group through a server; the pushing module comprises a connecting unit and a pushing unit,
the connection unit is used for establishing long connection between all group members of the information exchange group and the server; and the long connection state between the group member which is cleared to quit and the server is changed after the group member in the information exchange group clears to quit the information exchange group;
the push unit is used for receiving a message sent by any group member in the information exchange group and pushing the message to all group members in the information exchange group through a server which keeps a long connection state with the group members; and the server is used for pushing the messages in the information exchange group to the cleared group members in batches at regular time, and stopping receiving the messages sent by the cleared group members to the information exchange group.
5. The system for managing online information exchange according to claim 4, wherein the establishing module is specifically configured to establish, on the server, a priority sequence corresponding to an information exchange group when the information exchange group is established;
the second receiving module is specifically configured to send a write command to the server, so as to drive the server to write the group members joining the information exchange group into the corresponding priority sequence; and the server is used for sending a modification command to the server after clearing the group members in the information exchange group from the information exchange group so as to drive the server to delete the cleared group members from the corresponding priority sequence;
the push unit is specifically configured to send a determination command to a server when receiving a message sent by any group member, so that the drive server determines whether the group member is in the priority sequence, if so, the drive server sends the message to other group members in the corresponding priority sequence, and if not, the drive server does not send the message.
6. A management system for online information exchange according to claim 4 or 5, wherein the types of topics include hot topics, activity publications, questionnaires, product promotions and charge notices; the messages include structured messages and unstructured messages.
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