CN107067300A - A kind of e-sports business platform consulting system - Google Patents
A kind of e-sports business platform consulting system Download PDFInfo
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- CN107067300A CN107067300A CN201710205915.XA CN201710205915A CN107067300A CN 107067300 A CN107067300 A CN 107067300A CN 201710205915 A CN201710205915 A CN 201710205915A CN 107067300 A CN107067300 A CN 107067300A
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- Prior art keywords
- service
- self
- user
- assisted voice
- feedback
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Third-party assisted
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/60—Information retrieval; Database structures therefor; File system structures therefor of audio data
- G06F16/63—Querying
- G06F16/632—Query formulation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Abstract
The invention discloses a kind of e-sports business platform consulting system, including server, self-assisted voice service, manual service, message clothes.Self-assisted voice is used as operation basis using server, provide the user intelligent sound Self-Service, and in self-assisted voice service process, identity validation is required to when in user's required service the problems such as personal information, account safety is related to, so that it is guaranteed that the individual privacy of user and ensuring the individual interest of user.Self-assisted voice is serviced except including basic inquiry service, also include the function that consulting is handled in service, can be provided the user by voice message member handle, the service of supplementing with money, the reward service of getting etc., function is more perfect, so as to mitigate the workload of manual service customer service.Using data call, the feedback result of self-assisted voice service and manual service client are collected, and recorded, is easy to the later stage to pay a return visit and sophisticated systems.
Description
Technical field
The present invention relates to a kind of consulting system, specifically a kind of e-sports business platform consulting system belongs to platform official communication
Ask system regions.
Background technology
E-sports business platform consulting system is the consulting system for e-sports business platform, and being proposed in platform will
Go deep into platform on the basis of asking, the platform administrative staff that are desirous of peace are intimately associated, find out the subject matter that platform exists in itself, determined
The qualitative analysis of argument is measured and truly had, reason of problems is found, practicable improving countermeasure, and then conduct is proposed
Scheme, is corrected the operating mechanism of platform, improves the managerial skills of platform, and provides the user in consultation process chance
To the problem of solution, and collect the feedback of user.
What existing e-sports business platform consulting system was typically combined using manual service with self-assisted voice service
Mode provides the user counseling services, but existing manual service is serviced with self-assisted voice and still had when in use necessarily
Defect, self-assisted voice service can only solve the problem of some are relatively simple, and there are security breaches, the personal information of user,
Account safety cannot be ensured.Self-assisted voice, which services insurmountable problem, needs manual service to solve, and manual service is completed
Data after service not in time to user feedback make record summary, the meeting before platform does not improve, solved the problem of same
Constantly there is user to need manual service, this undoubtedly adds the workload of artificial customer service, and be also easy to customer service human hand occur
Inadequate situation.
The content of the invention
The problem of existing for prior art, the present invention provides a kind of e-sports business platform consulting system, the consulting
System provides the user intelligent sound Self-Service using server as operation basis, and in self-assisted voice service process, uses
Identity validation is required to when in the required service of family the problems such as personal information, account safety is related to, so that it is guaranteed that of user
People's privacy and the individual interest for ensuring user.Self-assisted voice is serviced except being done including basic inquiry service, in addition to service
The function of consulting is managed, can provide the user that member is handled, supplementing with money service, reward are got etc. and serviced, function by voice message
It is more perfect, so as to mitigate the workload of manual service customer service.Using data call, by self-assisted voice service and manual service
The feedback result of client is collected, and is recorded, and is easy to the later stage to pay a return visit and sophisticated systems.
To achieve the above object, the technical scheme is that：A kind of e-sports business platform consulting system, including clothes
Business device, self-assisted voice service, manual service, message service；
The server as self-assisted voice service, manual service, message service base server；
The self-assisted voice service carries out voice service using the intelligent robot based on Android system；
The manual service is used cooperatively with self-assisted voice service, when self-assisted voice service can not solve problem, automatic to turn
It is connected to manual service；
The opinion of client feedback is collected in the message service.
Further, the self-assisted voice service includes that accounts information is inquired about and service is handled inquiry, race inquiry, account and asked
Topic feedback；
The accounts information inquiry is confirmed after subscriber identity information by identity validation, passes through bill inquiry and personal account
Information inquiry can be used to inquire about user account number consumer record and account safety information etc.；
After the service handles consulting by account confirmation account number, every clothes could be handled by backstage
Business, using safer；
Race inquiry includes recent race schedule inquiry and race registration, race rule query, race reward are inquired about,
Previous race result queries, it is full-featured；
The account problem feds back through the data that data call directly invokes data store internal storage, is summing up automatically
The problem of user feedback, and while providing solution, it is collected into arrange in database the problem of by user feedback and summarizes.
Further, a kind of application method of e-sports business platform consulting system, this method comprises the following steps：
Step one：Self-assisted voice service is accessed after user's incoming call, and user takes according to needed for self-assisted voice services selection
Business species；
Step 2：Self-assisted voice service is completed after service, background process, and remembers field feedback through data call
Record in database and store；
Step 3：When running into the self-assisted voice insurmountable problem of service manual service may be selected, with customer service people in user
Member's call help is solved；
Step 4：Customer service is recorded according to user's communication after the completion of manual service, will be used for feedback data and processing knot
Fruit records.
Further, when user is related to account safety, personal information etc. during the self-assisted voice service use, it is required to
Identity validation, it is ensured that account safety and individual privacy.
Further, the self-assisted voice service will be used with the manual service, the message service after the completion of use
Family feedback information is transmitted to database to collect and recorded by the data call.
The beneficial effects of the invention are as follows：Self-assisted voice provides the user intelligent sound certainly using server as operation basis
Service is helped, and in self-assisted voice service process, in user's required service the problems such as personal information, account safety is related to
When be required to identity validation, so that it is guaranteed that the individual privacy of user and ensuring the individual interest of user.Self-assisted voice service is removed
Include basic inquiry service, in addition to the function of consulting is handled in service, can provide the user member by voice message
Handle, the service of supplementing with money, the reward service of getting etc., function is more perfect, so as to mitigate the workload of manual service customer service.Using number
According to calling, the feedback result of self-assisted voice service and manual service client are collected, and recorded, be easy to the later stage pay a return visit and
Sophisticated systems.
Brief description of the drawings
Fig. 1 is overall flow structural representation of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described.Obviously, described embodiment is only a part of embodiment of the invention, rather than whole embodiments.It is based on
Embodiment in the present invention, it is every other that those of ordinary skill in the art are obtained under the premise of creative work is not made
Embodiment, belongs to the scope of protection of the invention.
As shown in figure 1, a kind of e-sports business platform consulting system, including server, self-assisted voice service, people's work clothes
Business, message service；
The server as self-assisted voice service, manual service, message service base server；
The self-assisted voice service carries out voice service using the intelligent robot based on Android system；
The manual service is used cooperatively with self-assisted voice service, when self-assisted voice service can not solve problem, automatic to turn
It is connected to manual service；
The opinion of client feedback is collected in the message service.
Further, the self-assisted voice service includes that accounts information is inquired about and service is handled inquiry, race inquiry, account and asked
Topic feedback；
The accounts information inquiry is confirmed after subscriber identity information by identity validation, passes through bill inquiry and personal account
Information inquiry can be used to inquire about user account number consumer record and account safety information etc.；
After the service handles consulting by account confirmation account number, every clothes could be handled by backstage
Business, using safer；
Race inquiry includes recent race schedule inquiry and race registration, race rule query, race reward are inquired about,
Previous race result queries, it is full-featured；
The account problem feds back through the data that data call directly invokes data store internal storage, is summing up automatically
The problem of user feedback, and while providing solution, it is collected into arrange in database the problem of by user feedback and summarizes；
A kind of application method of e-sports business platform consulting system, this method comprises the following steps：
Step one：Self-assisted voice service is accessed after user's incoming call, and user takes according to needed for self-assisted voice services selection
Business species；
Step 2：Self-assisted voice service is completed after service, background process, and remembers field feedback through data call
Record in database and store；
Step 3：When running into the self-assisted voice insurmountable problem of service manual service may be selected, with customer service people in user
Member's call help is solved；
Step 4：Customer service is recorded according to user's communication after the completion of manual service, will be used for feedback data and processing knot
Fruit records.
Further, when user is related to account safety, personal information etc. during the self-assisted voice service use, it is required to
Identity validation, it is ensured that account safety and individual privacy；
Further, the self-assisted voice service will be used with the manual service, the message service after the completion of use
Family feedback information is transmitted to database to collect and recorded by the data call；
The consulting system of e-sports business platform is usually to be realized by the way of user speech call feedback, network messaging
Consulting, by the voice feedback of user, message processing user needed for solve the problem of so that allow platform using more stablize,
User's using effect is more preferably.
Platform is combined the service of providing the user, language using speech-sound intelligent service with manual service during voice feedback
The feedback information of sound feedback record user provides simple treatment advice, and manual service provides straight while user feedback is recorded
The solution of sight.
In the use of the present invention, self-assisted voice service is accessed first after user's incoming call, user takes according to self-assisted voice
Business selection required service species, self-assisted voice service is completed after service, background process, and believes user feedback through data call
Breath recorded in database and store, secondly, and people's work clothes may be selected when running into the self-assisted voice insurmountable problem of service in user
Business, is solved with contact staff's call help, and customer service is recorded according to user's communication after the completion of manual service, will be used for feedback data
And result record.
Embodiment provided above is the better embodiment of the present invention, only illustrates the present invention for convenient, not to this hair
It is bright to make any formal limitation, any those of ordinary skill in the art, if putting forward skill not departing from the present invention
In the range of art feature, using the equivalent embodiment for locally changing or modifying made by disclosed technology contents, and
Without departing from the technical characteristic content of the present invention, in the range of still falling within the technology of the present invention feature.
Claims (5)
1. a kind of e-sports business platform consulting system, it is characterised in that：Including server, self-assisted voice service, people's work clothes
Business, message service；
The server as self-assisted voice service, manual service, message service base server；
The self-assisted voice service carries out voice service using the intelligent robot based on Android system；
The manual service is used cooperatively with self-assisted voice service, when self-assisted voice service can not solve problem, is automatically forwarded to
Manual service；
The opinion of client feedback is collected in the message service.
2. a kind of e-sports business platform consulting system according to claim 1, it is characterised in that：The self-assisted voice
Service includes accounts information inquiry and inquiry, race inquiry, account problem feedback are handled in service；
The accounts information inquiry is confirmed after subscriber identity information by identity validation, passes through bill inquiry and personal account information
Inquiry can be used to inquire about user account number consumer record and account safety information etc.；
After the service handles consulting by account confirmation account number, respective services could be handled by backstage, made
With safer；
Race inquiry includes recent race schedule inquiry and race registration, race rule query, race reward are inquired about, previous
Race result queries, it is full-featured；
The account problem feds back through the data that data call directly invokes data store internal storage, is summing up user automatically
The problem of feedback, and while providing solution, it is collected into arrange in database the problem of by user feedback and summarizes.
3. a kind of application method of e-sports business platform consulting system, it is characterised in that this method comprises the following steps：
Step one：Self-assisted voice service is accessed after user's incoming call, and user is according to self-assisted voice services selection required service kind
Class；
Step 2：Self-assisted voice service is completed after service, background process, and recorded field feedback through data call
Stored in database；
Step 3：Manual service may be selected when running into the self-assisted voice insurmountable problem of service in user, logical with contact staff
Words help is solved；
Step 4：Customer service is recorded according to user's communication after the completion of manual service, will be used for feedback data and result note
Record.
4. a kind of application method of e-sports business platform consulting system according to claim 3, it is characterised in that：Institute
User is required to identity validation, it is ensured that account when being related to account safety, personal information etc. during stating self-assisted voice service use
Safety and individual privacy.
5. a kind of application method of e-sports business platform consulting system according to claim 3, it is characterised in that：Institute
State self-assisted voice service after the completion of use field feedback is passed through with the manual service, the message service it is described
Data call is transmitted to database to collect and recorded.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710205915.XA CN107067300A (en) | 2017-03-31 | 2017-03-31 | A kind of e-sports business platform consulting system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710205915.XA CN107067300A (en) | 2017-03-31 | 2017-03-31 | A kind of e-sports business platform consulting system |
Publications (1)
| Publication Number | Publication Date |
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| CN107067300A true CN107067300A (en) | 2017-08-18 |
Family
ID=59602528
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
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| CN201710205915.XA Pending CN107067300A (en) | 2017-03-31 | 2017-03-31 | A kind of e-sports business platform consulting system |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109857970A (en) * | 2019-01-29 | 2019-06-07 | 日照职业技术学院 | A kind of system and method for automatic distributing stadiums information for the game |
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| CN101159888A (en) * | 2007-11-09 | 2008-04-09 | 中国移动通信集团广东有限公司 | Method of implementing self-help service and self-help service platform |
| CN101447112A (en) * | 2008-12-31 | 2009-06-03 | 中国建设银行股份有限公司 | Method for ensuring telephone bank safe input, system and equipment thereof |
| CN103209268A (en) * | 2012-01-13 | 2013-07-17 | 中兴通讯股份有限公司 | Method and system for processing wired broadband obstacles |
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Application publication date: 20170818 |
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