CN107038590A - Show the implementation method and device of user profile - Google Patents
Show the implementation method and device of user profile Download PDFInfo
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- CN107038590A CN107038590A CN201710170356.3A CN201710170356A CN107038590A CN 107038590 A CN107038590 A CN 107038590A CN 201710170356 A CN201710170356 A CN 201710170356A CN 107038590 A CN107038590 A CN 107038590A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/957—Browsing optimisation, e.g. caching or content distillation
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/06—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols the encryption apparatus using shift registers or memories for block-wise or stream coding, e.g. DES systems or RC4; Hash functions; Pseudorandom sequence generators
- H04L9/0618—Block ciphers, i.e. encrypting groups of characters of a plain text message using fixed encryption transformation
- H04L9/0631—Substitution permutation network [SPN], i.e. cipher composed of a number of stages or rounds each involving linear and nonlinear transformations, e.g. AES algorithms
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/30—Public key, i.e. encryption algorithm being computationally infeasible to invert or user's encryption keys not requiring secrecy
- H04L9/3006—Public key, i.e. encryption algorithm being computationally infeasible to invert or user's encryption keys not requiring secrecy underlying computational problems or public-key parameters
- H04L9/302—Public key, i.e. encryption algorithm being computationally infeasible to invert or user's encryption keys not requiring secrecy underlying computational problems or public-key parameters involving the integer factorization problem, e.g. RSA or quadratic sieve [QS] schemes
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Abstract
The application provides a kind of implementation method for showing user profile, applies at cloud customer service end, including：Information request is sent to customer account management service end, described information request includes the characteristic parameter of the user obtained according to the access request of user；The information response that customer account management service end is returned is received, described information response includes the user profile that customer account management service end is determined according to the characteristic parameter of the user；The user profile is presented in the cloud customer service page for the user service.By the technical scheme of the application, contact staff is the data it can be seen that visiting subscriber in the cloud customer service page, without interface switching and input inquiry, accelerates the service rate of contact staff, reduces the stand-by period of user, improves the efficiency of customer service.
Description
Technical field
The application is related to network communication technology field, more particularly to a kind of implementation method and device for showing user profile.
Background technology
With the development and the popularization of intelligent terminal of mobile interchange, user can pass through interconnection using enterprise anywhere or anytime
Net the various services provided so that enterprise's customer service is with greater need for facing the integrity service demand that greatly increases and more fragment, polynary
The customer service of change needs.Under such requirement drive, cloud customer service turns into the first choice of enterprise.
Cloud customer service is the customer service solution based on public cloud platform building, including hotline service, robot service,
A variety of methods of service such as online service, the service request of access customer is terminated by cloud customer service, and the contact staff of enterprise can use
The terminal access cloud customer service such as oneself PC (Personal Computer, PC), mobile phone end, is taken by cloud customer service
The cloud customer service page that business end is issued is asked to handle the user service from each channel whenever and wherever possible.
Enterprise generally safeguards customer data, managing customer relation using various client management systems.In order to be preferably
Visiting subscriber provides service, and the contact staff of enterprise would generally be after the access request of user be connected to, from client management system
Inquire about the related data of user.In the prior art, contact staff had both needed to receive user on the cloud customer service page, also needed to simultaneously
The interface of client management system is opened in terminal, the caller ID or account of the user accessed by cloud customer service is inputted, comes
Inquire about the data of the user in client management system.In other words, contact staff needs to switch between two interfaces, in addition it is also necessary to defeated
The information of visiting subscriber can just be obtained by entering operation, extended the stand-by period of user, reduced the efficiency of service of customer service；Especially
It is even more so for the customer service using mobile device.
The content of the invention
In view of this, the application provides a kind of implementation method for showing user profile, applies at cloud customer service end, wraps
Include：
Information request is sent to customer account management service end, described information request includes obtaining according to the access request of user
User characteristic parameter；
Receive the information response that customer account management service end is returned, described information response include customer account management service end according to
The user profile that the characteristic parameter of the user is determined；
The user profile is presented in the cloud customer service page for the user service.
A kind of implementation method for displaying user profile that the application is provided, is applied in customer account management service end, including：
The information request that cloud customer service end is sent is received, described information request includes the characteristic parameter of user；
The user profile of the user is determined according to the characteristic parameter of the user；
Responded to cloud customer service end return information, described information response includes the user profile, is taken for cloud customer service
Business end is showed for the cloud customer service page of the user service.
Device is realized present invention also provides a kind of displaying user profile, is applied at cloud customer service end, including：
Information request transmitting element, for sending information request to customer account management service end, described information request includes
The characteristic parameter of the user obtained according to the access request of user；
Information response's receiving unit, the information response for receiving the return of customer account management service end, in described information response
The user profile determined including customer account management service end according to the characteristic parameter of the user；
Cloud customer service units of pages, for the user profile to be presented in the cloud customer service page for the user service.
A kind of displaying user profile that the application is provided realizes device, applies in customer account management service end, including：
Information request receiving unit, the information request for receiving the transmission of cloud customer service end is wrapped in described information request
Include the characteristic parameter of user；
User profile query unit, the user profile for determining the user according to the characteristic parameter of the user；
Information response's transmitting element, for being responded to cloud customer service end return information, described information response includes institute
User profile is stated, is showed for cloud customer service end for the cloud customer service page of the user service.
In above technical scheme, embodiments herein, cloud customer service end is receiving the service request of user
Afterwards, user profile is obtained to customer account management service end by the characteristic parameter of user, and user profile is presented in cloud customer service
On the page, such contact staff is the data it can be seen that visiting subscriber in the cloud customer service page, without interface switching and input inquiry,
The service rate of contact staff is accelerated, the stand-by period of user is reduced, the efficiency of customer service is improved.
Brief description of the drawings
Fig. 1 is a kind of stream applied in the implementation method of the displaying user profile at cloud customer service end in the embodiment of the present application
Cheng Tu；
Fig. 2 is a kind of implementation method applied in the displaying user profile of customer account management service end in the embodiment of the present application
Flow chart；
Fig. 3 is the setting examples of interfaces figure of user profile inquiry mode in the application application example；
Fig. 4 is that a kind of page shown in contact staff's terminal in the application application example is embedded in the cloud customer service of inquiry mode
The exemplary plot of the page；
Fig. 5 is a kind of cloud customer service of the external request inquiry mode shown in contact staff's terminal in the application application example
The exemplary plot of the page；
Fig. 6 is a kind of hardware structure diagram for the equipment for running the embodiment of the present application；
Fig. 7 is a kind of in the embodiment of the present application to apply the displaying user profile at cloud customer service end to realize patrolling for device
Collect structure chart；
Fig. 8 is a kind of in the embodiment of the present application to apply the displaying user profile in customer account management service end to realize device
Building-block of logic.
Embodiment
Embodiments herein proposes a kind of implementation method of new displaying user profile, by the use of cloud customer service end Lai
The characteristic parameter of user is visited, the information of user is inquired about to customer account management service end, the use of client management server return is being received
After the information of family, it is shown on the cloud customer service page so that contact staff need not open customer account management page in addition on their terminal
Face and manual queries, you can see user profile on the cloud customer service page, so as to accelerate service rate, when reducing the wait of user
Between, to solve problems of the prior art.
In the embodiment of the present application, between terminal that contact staff uses and cloud customer service end, cloud customer service end and enterprise
Mutually it may have access to by network between the customer account management service end of industry.Wherein, cloud customer service end, customer account management service end difference
Operate on one to many physical equipment with calculating and storage capacity, these physical equipments can be mobile phone, flat board electricity
Brain, PC, notebook, server etc..
In embodiments herein, the implementation method of displaying user profile applies flow such as Fig. 1 at cloud customer service end
It is shown, apply the flow in customer account management service end as shown in Figure 2.
At cloud customer service end, step 110, information request is sent to customer account management service end, information request includes root
The characteristic parameter of the user obtained according to the access request of user.
In customer account management service end, step 210, the information request that cloud customer service end is sent is received.
User can be linked into cloud customer service end, such as hotline, web page interlinkage, instant messaging work through various channels
Tool etc., is not limited.Cloud customer service end can obtain some characteristic parameters of user when user accesses, for example, to access
Hotline, user of incoming call number can be obtained；To the web page access of access, User logs in is commonly available to the webpage
The account of affiliated operation system, further according to implementing for the operation system, it is also possible to obtain user in the operation system
Browse record and/or operation note, browse record and/or operation note can be with the logon account of user in the lump as user
Characteristic parameter；The access accessed to JICQ, can obtain User logs in the account of the JICQ.Cloud
In the customer parameter that customer service end can be obtained, any customer account management service end that can help enterprise positions user, lifting
The parameter of service precision can serve as the characteristic parameter of user.
When user is linked into cloud customer service end, the characteristic parameter of user is extracted at cloud customer service end, by user characteristics
Parameter, which is encapsulated in information request, is sent to customer account management service end, and the relevant information of user is asked to customer account management service end.
In customer account management service end, step 220, the user profile of user is determined according to the characteristic parameter of user.
Customer account management service end obtains the characteristic parameter of user from information request, using the characteristic parameter of user in data
The user profile of the user is found out in storehouse.Specific business, the content of the customer service provided a user that can be according to enterprise
Determined which of database stored items etc. factor as user profile, embodiments herein is not limited.For example,
Can be the name of user, passport NO., one in consumer record of enterprise etc. to multinomial.
In customer account management service end, step 230, responded to cloud customer service end return information, information response includes institute
The user profile of determination, is showed for cloud customer service end for the cloud customer service page of the user service.
At cloud customer service end, step 120, the information response that customer account management service end is returned is received.
To the user profile determined according to the characteristic parameter of user, customer account management service end sends it in information response
Give cloud customer service end.
In application scenes, user can position and solve asking for user for contact staff using the record of cloud customer service
Topic provides help.Cloud customer service end can be that the enterprise each serviced or operation system safeguard service log, for recording
Various information on services during the user access cloud customer service end of the enterprise or operation system.In these application scenarios, cloud visitor
Taking service end can use user (i.e. can be in the enterprise or the visitor of operation system in user's mark of the enterprise or operation system
Family management service end uniquely represents the information of some user) record the service log of the user；Customer account management service end is being returned
When going back to information response, user's mark of visiting subscriber is carried in information response；Cloud customer service end is according in information response
The service log of user identifier lookup visiting subscriber, and be presented on the cloud customer service page；In addition, cloud customer service end should by this
Various information on services when user accesses, service log is stored in using the user in user's mark of customer account management service end
In.
In information request and information response that cloud customer service end is interacted with customer account management service end, user may be carried
Some sensitive informations, such as name, number, even address, passport NO.., can be using encryption in this application scenarios
Technology increases the security of transmission, and specific AES and cipher mode can be according to the demand of practical application scene come really
It is fixed.For example, can respectively be preserved in advance in cloud customer service end and customer account management service end customer account management service end private key and
Public key, to the user characteristics parameter in information request and/or the user profile in information response, private key or public affairs are used by sender
Key is encrypted as ciphertext, uses corresponding public key or private key to obtain original text after being decrypted by recipient；But, it is non-due to what is commonly used
The message length that symmetric encipherment algorithm can be encrypted is limited, in the case where the user characteristics parameter or user profile of transmission are longer
And do not apply to.
In one example, the private key and public key of customer account management service end are pre-stored in cloud customer service end and client respectively
Management service end.After cloud customer service end extracts the characteristic parameter of visiting subscriber, symmetric key (hereinafter referred to as cloud customer service is generated
The symmetric key of service end generation is the first symmetric key), the characteristic parameter of user is encrypted using the first symmetric key,
Obtain user characteristics parameter ciphertext；The first symmetric key is carried out using the private key or public key of the customer account management service end prestored again
Encryption, obtains the first symmetric key ciphertext；User characteristics parameter ciphertext and the first symmetric key ciphertext are sealed in cloud customer service end
Customer account management service end is sent in information request.Customer account management service end extracts first from the information request of reception
Symmetric key ciphertext, is carried out with the public key or private key (private key or public key that are used when corresponding to the encryption of cloud customer service end) of local terminal
Decryption, obtains the first symmetric key；The user characteristics parameter ciphertext in information request is solved using the first symmetric key again
It is close, obtain user characteristics parameter.
It is determined that after user profile, (hereinafter referred to as customer account management service end is generated customer account management service end generation symmetric key
Symmetric key be the second symmetric key), user profile is encrypted using the second symmetric key and obtains user profile ciphertext；
Second symmetric key is encrypted the public key or private key prestored again using local terminal；Customer account management service end is by user profile ciphertext
Cloud customer service end is sent in information response with the second symmetric key ciphertext.Cloud customer service end uses customer account management service
The private key or public key (corresponding to the public key or private key used when customer account management service end is encrypted) at end are to second in information response
Symmetric key ciphertext is decrypted, and then user profile ciphertext is decrypted with the second symmetric key of gained, so as to obtain
User profile.
In this example, cloud customer service end and customer account management service end can be symmetrical close using the generation of arbitrary algorithm
Key, it would however also be possible to employ arbitrary rivest, shamir, adelman carrys out encrypted symmetric key, does not limit.It is for instance possible to use AES
(Advanced Encryption Standard, Advanced Encryption Standard) algorithm generates AES symmetric keys, customer account management service
The private key and public key at end can use a kind of RSA (AES of public-key encryptosystem) key, using RSA Algorithm to this
Hold the symmetric key encryption of generation.
At cloud customer service end, step 130, user profile is presented in the cloud customer service page for the user service.
Cloud customer service end is carried in the cloud customer service page data of contact staff's terminal for the user service is handed down to
The user profile returned from customer account management service end, so that user profile is presented in into the cloud customer service page for the user service.
Specifically, after the page data issued for the terminal operating of the contact staff of the user service, user profile was included at end
On the cloud customer service page at end.
In embodiments herein, various possible sides can be used between cloud customer service end and customer account management service end
Formula carries out the interaction of information request and information response, does not limit.In the first instance, can be using existing communication protocol
Request message and response message, carried using the extended field of existing communication protocol user characteristic parameter and user letter
Breath, such as Http (Hyper Text Transfer Protocol, HTTP), Https (Hyper Text
Transfer Protocol over Secure Socket Layer, security socket layer HTTP) etc..
, can self-defined information request and the friendship of information response between cloud customer service end and customer account management service end in two examples
Mutual mechanism and message format, specific definition mode can according to length and content of user characteristics parameter and user profile etc. because
Element is determined, is repeated no more.
In the 3rd example, it can use and regard the user profile query page of customer account management service end as cloud customer service page
The mode of the embedded page in face, to show user profile on the cloud customer service page.Specifically, customer account management service end is to cloud
Customer service end opens the interface of user profile query page, and the user profile of customer account management service end is looked at cloud customer service end
The page is ask as the request of the embedded page, customer account management service end is sent to as information request；Customer account management service end exists
The page data of the embedded page is carried in the information response returned to cloud customer service end, including the use of inquired about user
Family information；The user profile query page of cloud customer service end embedded customer account management service end in the cloud customer service page, by user
Information is presented in embedded user profile query page.
, can be by customer account management service end in order to preferably show embedded user profile query page in above-mentioned example
The height and width of the embedded user information inquiry page are carried in information response, cloud customer service end is in the cloud customer service page
It is embedded in the user profile query page highly with width.
It should be noted that in above-mentioned example, contact staff can be looked into embedded user profile query page
Ask operation, cloud customer service end is by the operation according to contact staff, according to the service logic of user profile query page, perform with
Multiple request and response interaction between customer account management service end, embodiments herein are not limited.
It can be seen that, in embodiments herein, the characteristic parameter of visiting subscriber is extracted at cloud customer service end, with the feature of user
Parameter inquires about the information of user to customer account management service end, and user profile is presented on the cloud customer service page so that customer service
Personnel need not open the customer account management page and manual queries in addition on their terminal, you can see the data of visiting subscriber, it is not necessary to
Switch the page and inputted, so as to accelerate the service rate of contact staff, reduce the stand-by period of user, improve visitor
The efficiency of family service.
In the application example of the application, cloud customer service platform (operation has cloud customer service end) is provided to multiple enterprises
There are CRM (the Customer relationship management, visitor of oneself in the hot line access service of cloud customer service, each enterprise
Family relation management) system (operation has customer account management service end), and carry out searching user's information to cloud customer service platform open interface.Enterprise
Industry can provide user profile to cloud customer service platform using two ways and inquire about, and one kind is page insertion, i.e., in the cloud customer service page
The user profile query page of embedded crm system；Another is external request, i.e., adopted between cloud customer service platform and crm system
User profile inquiry is carried out with Https request messages and response message.
Each enterprise can set the inquiry mode of oneself in cloud customer service platform, as shown in figure 3, wherein interface IP address is
The URL (Uniform Resource Locator, URL) for the interface that crm system is opened to cloud customer service platform
Location, access way is used for selecting the inquiry mode that the crm system of the enterprise is provided.In enterprise after accomplishing the setting up, cloud customer service platform
The user profile of the enterprise can be presented in the cloud customer service page.
Specifically, to the crm system using page insertion inquiry mode, when the service heat for thering is user to dial some enterprise
During line, cloud customer service platform extracts the telephone number of incoming call user, and the information of the embedded page is sent to the interface of the enterprise CRM system
Request, and the telephone number of incoming call user is carried in the request.
The crm system of the enterprise according to telephone number query to the user user profile, including name, passport NO. and
ID (mark), is responded to cloud customer service platform return information, carries page data (its of embedded user profile query page
Include the user profile inquired), and user profile query page height and width.
Cloud customer service platform receives information response, and the history service log of the enterprise, Xiang Wei are inquired about according to ID therein
The terminal of the contact staff of the user service issues cloud customer service page data, including embedded user profile query page
Page data and the history service log of the user.Should by displaying in the cloud customer service page shown in the terminal of contact staff
The user profile query page of enterprise CRM system and the history service log of the user, a kind of possible interface such as Fig. 4 institutes
Show.The record that this is the user service is saved in the history service log of the enterprise by cloud customer service platform.
To the crm system using external request inquiry mode, when there is user to dial the service hotline of some enterprise, cloud visitor
The telephone number that platform extracts incoming call user is taken, Https request messages are sent to the interface of the enterprise CRM system, and in request
The telephone number of incoming call user is carried in message.
The crm system of the enterprise according to telephone number query to the user user profile, including name, passport NO. and
ID (mark), Https response messages are returned to cloud customer service platform, carry the above-mentioned every user profile inquired.
Cloud customer service platform receives Https response messages, and the history service log of the enterprise is inquired about according to ID therein,
Cloud customer service page data is issued to the terminal of the contact staff for the user service, including each in Https response messages
Item user profile and the history service log of the user.By these in the cloud customer service page shown in the terminal of contact staff
User profile and history service log, a kind of possible interface are as shown in Figure 5.This is the user service by cloud customer service platform
Record, is saved in the history service log of the enterprise.
Corresponding with the realization of above-mentioned flow, embodiments herein additionally provides a kind of displaying user letter at cloud customer service end
Breath realizes device, and applies the displaying user profile in customer account management service end to realize device.Both devices can be with
Realized, can also be realized by way of hardware or software and hardware combining by software.Exemplified by implemented in software, anticipated as logic
Device in justice, is by corresponding computer by the CPU (Central Process Unit, central processing unit) of place equipment
Programmed instruction reads what operation in internal memory was formed.For hardware view, except the CPU shown in Fig. 6, internal memory and non-volatile
Property memory outside, equipment where device generally also includes being used for carrying out other hardware such as chip of wireless signal transmitting-receiving, and/
Or other hardware such as the board for realizing network communicating function.
A kind of displaying user profile that Fig. 7 show the embodiment of the present application offer realizes device, applies in cloud customer service clothes
Business end, including information request transmitting element, information response's receiving unit and cloud customer service units of pages, wherein：Information request is sent
Unit is used to send information request to customer account management service end, and described information request includes being obtained according to the access request of user
User characteristic parameter；Information response's receiving unit is used for the information response for receiving the return of customer account management service end, the letter
Breath response includes the user profile that customer account management service end is determined according to the characteristic parameter of the user；Cloud customer service units of pages
For the user profile to be presented in the cloud customer service page for the user service.
In one example, described information request includes：It regard the user profile query page of customer account management service end as cloud
The request of the embedded page of the customer service page；The cloud customer service units of pages specifically for：It is embedded described in the cloud customer service page
User profile query page, shows user profile in embedded user profile query page.
In above-mentioned example, also include in described information response：The height and width of the embedded user information inquiry page；Institute
State cloud customer service units of pages specifically for：The user profile query page of the embedded height and width in the cloud customer service page
Face, shows user profile in embedded user profile query page.
Optionally, described information request includes：Security socket layer HTTP Https request messages；It is described
Information response includes：Https response messages.
Optionally, also include in described information response：The user identifies in the user of customer account management service end；The dress
Put and also show unit and service log storage unit including service log, wherein：Service log show unit be used for according to described in
The service log of user described in user's identifier lookup, and showed on the cloud customer service page；Service log storage unit is used for
The user's mark and information on services of this service are stored in service log.
Optionally, described device also includes：Ciphering unit is asked, for generating symmetric key, using the symmetric key
The characteristic parameter of user is encrypted, the symmetric key added using the private key or public key of customer account management service end
It is close；User characteristics parameter in described information request is the ciphertext after being encrypted using the symmetric key；Described information please
Also include in asking：The ciphertext of the symmetric key；Obtained for customer account management service end after using corresponding public key or private key decryption
To the symmetric key, it is decrypted for the ciphertext to user characteristics parameter.
Optionally, the user profile in described information response is to be carried out using the symmetric key of customer account management service end generation
Ciphertext after encryption；Also include in described information response：Using the private key or public key of customer account management service end to described symmetrical close
Key be encrypted after ciphertext；Described device also includes：Decryption unit is responded, for the public key using customer account management service end
Or private key the ciphertext of the symmetrical key is decrypted after obtain the symmetric key, believed using the symmetrical secret key pair user
The ciphertext of breath is decrypted.
Optionally, the private key or public key of the customer account management service end are RSA key, and the symmetric key is superencipherment
Standard AES key.
Optionally, the characteristic parameter of the user includes：The caller ID of user；Or, the logon account of user；Or, use
The logon account at family and browsing and/or operation note for user.
A kind of displaying user profile that Fig. 8 show the embodiment of the present application offer realizes device, applies in customer account management
Service end, including information request receiving unit, user profile query unit and information response's transmitting element, wherein：Information request
Receiving unit is used for the information request for receiving the transmission of cloud customer service end, and described information request includes the characteristic parameter of user；
User profile query unit is used for the user profile that the user is determined according to the characteristic parameter of the user；Information response sends
Unit is used to respond to cloud customer service end return information, and described information response includes the user profile, is taken for cloud customer service
Business end is showed for the cloud customer service page of the user service.
Optionally, described information request includes：Using the user profile query page of local terminal as the embedded page request；
Also include in described information response：The height and width of the embedded user information inquiry page；For cloud customer service end for institute
The cloud customer service page of user service is stated, the user profile query page is showed with the height and width.
Optionally, described information request includes：Security socket layer HTTP Https request messages；It is described
Information response includes：Https response messages.
Optionally, also include in described information response：User's mark of the user；For cloud customer service end according to described
User's mark is inquired about and shows the service log of the user.
Optionally, the user characteristics parameter in described information request is to be entered using the symmetric key of cloud customer service end generation
Ciphertext after row encryption；Also include in described information request：Using the private key or public key of customer account management service end to described symmetrical
Key be encrypted after ciphertext；Described device also includes：Decryption unit is asked, for the public affairs using customer account management service end
Key or private key obtain the symmetric key after the ciphertext of the symmetrical key is decrypted, using the symmetrical secret key pair user
The ciphertext of characteristic parameter is decrypted.
Optionally, described device also includes：Ciphering unit is responded, for generating symmetric key, using the symmetric key
User profile is encrypted, the symmetric key is encrypted using the private key or public key of customer account management service end；It is described
User profile in information response is using the ciphertext after the symmetric key encryption；Also include in described information response：It is described
The ciphertext of symmetric key；The symmetric key is obtained after using corresponding public key or private key decryption for cloud customer service end, is used
It is decrypted come the ciphertext to user profile.
Optionally, the private key or public key of the customer account management service end are RSA key, and the symmetric key is superencipherment
Standard AES key.
Optionally, the characteristic parameter of the user includes：The caller ID of user；Or, the logon account of user；Or, use
The logon account at family and browsing and/or operation note for user.
The preferred embodiment of the application is the foregoing is only, not to limit the application, all essences in the application
God is with principle, and any modification, equivalent substitution and improvements done etc. should be included within the scope of the application protection.
In a typical configuration, computing device includes one or more processors (CPU), input/output interface, net
Network interface and internal memory.
Internal memory potentially includes the volatile memory in computer-readable medium, random access memory (RAM) and/or
The forms such as Nonvolatile memory, such as read-only storage (ROM) or flash memory (flash RAM).Internal memory is computer-readable medium
Example.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer-readable instruction, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase transition internal memory (PRAM), static RAM (SRAM), moved
State random access memory (DRAM), other kinds of random access memory (RAM), read-only storage (ROM), electric erasable
Programmable read only memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read-only storage (CD-ROM),
Digital versatile disc (DVD) or other optical storages, magnetic cassette tape, the storage of tape magnetic rigid disk or other magnetic storage apparatus
Or any other non-transmission medium, the information that can be accessed by a computing device available for storage.Define, calculate according to herein
Machine computer-readable recording medium does not include temporary computer readable media (transitory media), such as data-signal and carrier wave of modulation.
It should also be noted that, term " comprising ", "comprising" or its any other variant are intended to nonexcludability
Comprising so that process, method, commodity or equipment including a series of key elements are not only including those key elements, but also wrap
Include other key elements being not expressly set out, or also include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the key element limited by sentence "including a ...", it is not excluded that wanted including described
Also there is other identical element in process, method, commodity or the equipment of element.
It will be understood by those skilled in the art that embodiments herein can be provided as method, system or computer program product.
Therefore, the application can be using the embodiment in terms of complete hardware embodiment, complete software embodiment or combination software and hardware
Form.Deposited moreover, the application can use to can use in one or more computers for wherein including computer usable program code
The shape for the computer program product that storage media is implemented on (including but is not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
Claims (34)
1. a kind of implementation method for showing user profile, is applied at cloud customer service end, it is characterised in that including：
Information request is sent to customer account management service end, described information request includes the use obtained according to the access request of user
The characteristic parameter at family；
The information response that customer account management service end is returned is received, described information response includes customer account management service end according to described
The user profile that the characteristic parameter of user is determined；
The user profile is presented in the cloud customer service page for the user service.
2. according to the method described in claim 1, it is characterised in that described information request includes：By customer account management service end
User profile query page as the embedded page of the cloud customer service page request；
Cloud customer service page user profile being presented in for the user service, including：The embedded institute in the cloud customer service page
User profile query page is stated, shows user profile in embedded user profile query page.
3. method according to claim 2, it is characterised in that also include in described information response：Embedded user information
The height and width of query page；
Cloud customer service page user profile being presented in for the user service, including：The embedded institute in the cloud customer service page
Height and the user profile query page of width are stated, shows user profile in embedded user profile query page.
4. according to the method described in claim 1, it is characterised in that described information request includes：Security socket layer hypertext
Host-host protocol Https request messages；Described information response includes：Https response messages.
5. according to the method described in claim 1, it is characterised in that also include in described information response：The user is in client
User's mark at management service end；
Methods described also includes：
The service log of user according to user's identifier lookup, and showed on the cloud customer service page；
The user's mark and information on services of this service are stored in service log.
6. according to the method described in claim 1, it is characterised in that methods described also includes：Symmetric key is generated, using described
The characteristic parameter of user is encrypted symmetric key, using the private key or public key of customer account management service end to the symmetric key
It is encrypted；
User characteristics parameter in described information request is the ciphertext after being encrypted using the symmetric key；
Also include in described information request：The ciphertext of the symmetric key；Corresponding public key is being used for customer account management service end
Or the symmetric key is obtained after private key decryption, it is decrypted for the ciphertext to user characteristics parameter.
7. according to the method described in claim 1, it is characterised in that the user profile in described information response is using client's pipe
Reason service end generation symmetric key be encrypted after ciphertext；
Also include in described information response：The symmetric key is encrypted using the private key or public key of customer account management service end
Ciphertext afterwards；
Methods described also includes：The ciphertext of the symmetrical key is solved using the public key or private key of customer account management service end
The symmetric key is obtained after close, is decrypted using the ciphertext of the symmetrical secret key pair user profile.
8. the method according to claim 6 or 7, it is characterised in that the private key or public key of the customer account management service end be
RSA key, the symmetric key is Advanced Encryption Standard AES key.
9. according to the method described in claim 1, it is characterised in that the characteristic parameter of the user includes：The incoming call number of user
Code；Or, the logon account of user；Or, the logon account of user and browsing and/or operation note for user.
10. a kind of implementation method for showing user profile, is applied in customer account management service end, it is characterised in that including：
The information request that cloud customer service end is sent is received, described information request includes the characteristic parameter of user；
The user profile of the user is determined according to the characteristic parameter of the user；
Responded to cloud customer service end return information, described information response includes the user profile, for cloud customer service end
Showed for the cloud customer service page of the user service.
11. method according to claim 10, it is characterised in that described information request includes：By the user profile of local terminal
Query page as the embedded page request；
Also include in described information response：The height and width of the embedded user information inquiry page；Exist for cloud customer service end
For the cloud customer service page of the user service, the user profile query page is showed with the height and width.
12. method according to claim 10, it is characterised in that described information request includes：Security socket layer is super literary
This host-host protocol Https request messages；Described information response includes：Https response messages.
13. method according to claim 10, it is characterised in that also include in described information response：The use of the user
Family is identified；The service log for inquiring about and showing the user is identified according to the user for cloud customer service end.
14. method according to claim 10, it is characterised in that the user characteristics parameter in described information request is use
Cloud customer service end generation symmetric key be encrypted after ciphertext；
Also include in described information request：The symmetric key is encrypted using the private key or public key of customer account management service end
Ciphertext afterwards；
Methods described also includes：The ciphertext of the symmetrical key is solved using the public key or private key of customer account management service end
The symmetric key is obtained after close, is decrypted using the ciphertext of the symmetrical secret key pair user characteristics parameter.
15. method according to claim 10, it is characterised in that methods described also includes：Symmetric key is generated, using institute
State symmetric key user profile is encrypted, the symmetric key is carried out using the private key or public key of customer account management service end
Encryption；
User profile in described information response is using the ciphertext after the symmetric key encryption；
Also include in described information response：The ciphertext of the symmetric key；For cloud customer service end using corresponding public key or
The symmetric key is obtained after private key decryption, is decrypted for the ciphertext to user profile.
16. the method according to claims 14 or 15, it is characterised in that the private key or public key of the customer account management service end
For RSA key, the symmetric key is Advanced Encryption Standard AES key.
17. method according to claim 10, it is characterised in that the characteristic parameter of the user includes：The incoming call of user
Number；Or, the logon account of user；Or, the logon account of user and browsing and/or operation note for user.
18. a kind of show that user profile realizes device, apply at cloud customer service end, it is characterised in that including：
Information request transmitting element, for sending information request to customer account management service end, described information request includes basis
The characteristic parameter for the user that the access request of user is obtained；
Information response's receiving unit, the information response for receiving the return of customer account management service end, described information response includes
The user profile that customer account management service end is determined according to the characteristic parameter of the user；
Cloud customer service units of pages, for the user profile to be presented in the cloud customer service page for the user service.
19. device according to claim 18, it is characterised in that described information request includes：By customer account management service end
User profile query page as the embedded page of the cloud customer service page request；
The cloud customer service units of pages specifically for：The embedded user profile query page in the cloud customer service page, in insertion
User profile query page on show user profile.
20. device according to claim 19, it is characterised in that also include in described information response：Embedded user is believed
Cease the height and width of query page；
The cloud customer service units of pages specifically for：The embedded height and the user profile of width in the cloud customer service page
Query page, shows user profile in embedded user profile query page.
21. device according to claim 18, it is characterised in that described information request includes：Security socket layer is super literary
This host-host protocol Https request messages；Described information response includes：Https response messages.
22. device according to claim 18, it is characterised in that also include in described information response：The user is in visitor
User's mark at family management service end；
Described device also includes：
Service log shows unit, for the service log of the user according to user's identifier lookup, and in cloud customer service page
Showed on face；
Service log storage unit, for this user's mark serviced to be stored in service log with information on services.
23. device according to claim 18, it is characterised in that described device also includes：Ciphering unit is asked, for giving birth to
Into symmetric key, the characteristic parameter of user is encrypted using the symmetric key, using the private key of customer account management service end
Or the symmetric key is encrypted public key；
User characteristics parameter in described information request is the ciphertext after being encrypted using the symmetric key；
Also include in described information request：The ciphertext of the symmetric key；Corresponding public key is being used for customer account management service end
Or the symmetric key is obtained after private key decryption, it is decrypted for the ciphertext to user characteristics parameter.
24. device according to claim 18, it is characterised in that the user profile in described information response is to use client
Management service end generation symmetric key be encrypted after ciphertext；
Also include in described information response：The symmetric key is encrypted using the private key or public key of customer account management service end
Ciphertext afterwards；
Described device also includes：Decryption unit is responded, for the public key or private key using customer account management service end to described right
Claim the ciphertext of key to obtain the symmetric key after being decrypted, solved using the ciphertext of the symmetrical secret key pair user profile
It is close.
25. the device according to claim 23 or 24, it is characterised in that the private key or public key of the customer account management service end
For RSA key, the symmetric key is Advanced Encryption Standard AES key.
26. device according to claim 18, it is characterised in that the characteristic parameter of the user includes：The incoming call of user
Number；Or, the logon account of user；Or, the logon account of user and browsing and/or operation note for user.
27. a kind of show that user profile realizes device, apply in customer account management service end, it is characterised in that including：
Information request receiving unit, the information request for receiving the transmission of cloud customer service end, described information request includes using
The characteristic parameter at family；
User profile query unit, the user profile for determining the user according to the characteristic parameter of the user；
Information response's transmitting element, for being responded to cloud customer service end return information, described information response includes described use
Family information, is showed for cloud customer service end for the cloud customer service page of the user service.
28. device according to claim 27, it is characterised in that described information request includes：By the user profile of local terminal
Query page as the embedded page request；
Also include in described information response：The height and width of the embedded user information inquiry page；Exist for cloud customer service end
For the cloud customer service page of the user service, the user profile query page is showed with the height and width.
29. device according to claim 27, it is characterised in that described information request includes：Security socket layer is super literary
This host-host protocol Https request messages；Described information response includes：Https response messages.
30. device according to claim 27, it is characterised in that also include in described information response：The use of the user
Family is identified；The service log for inquiring about and showing the user is identified according to the user for cloud customer service end.
31. device according to claim 27, it is characterised in that the user characteristics parameter in described information request is use
Cloud customer service end generation symmetric key be encrypted after ciphertext；
Also include in described information request：The symmetric key is encrypted using the private key or public key of customer account management service end
Ciphertext afterwards；
Described device also includes：Decryption unit is asked, for the public key or private key using customer account management service end to described right
The ciphertext of key is claimed to obtain the symmetric key after being decrypted, the ciphertext using the symmetrical secret key pair user characteristics parameter is entered
Row decryption.
32. device according to claim 27, it is characterised in that described device also includes：Ciphering unit is responded, for giving birth to
Into symmetric key, user profile is encrypted using the symmetric key, using the private key or public key of customer account management service end
The symmetric key is encrypted；
User profile in described information response is using the ciphertext after the symmetric key encryption；
Also include in described information response：The ciphertext of the symmetric key；For cloud customer service end using corresponding public key or
The symmetric key is obtained after private key decryption, is decrypted for the ciphertext to user profile.
33. the device according to claim 31 or 32, it is characterised in that the private key or public key of the customer account management service end
For RSA key, the symmetric key is Advanced Encryption Standard AES key.
34. device according to claim 27, it is characterised in that the characteristic parameter of the user includes：The incoming call of user
Number；Or, the logon account of user；Or, the logon account of user and browsing and/or operation note for user.
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| CN201710170356.3A CN107038590A (en) | 2017-03-21 | 2017-03-21 | Show the implementation method and device of user profile |
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| CN201710170356.3A CN107038590A (en) | 2017-03-21 | 2017-03-21 | Show the implementation method and device of user profile |
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