CN106993271B - A kind of operation management method and apparatus - Google Patents

A kind of operation management method and apparatus Download PDF

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Publication number
CN106993271B
CN106993271B CN201610037605.7A CN201610037605A CN106993271B CN 106993271 B CN106993271 B CN 106993271B CN 201610037605 A CN201610037605 A CN 201610037605A CN 106993271 B CN106993271 B CN 106993271B
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user
event
information
interface
track
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CN106993271A (en
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杨慰民
谢璨
罗卫鸿
万伟雄
庄彦
李灵慧
陈晓萍
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China Mobile Group Fujian Co Ltd
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China Mobile Group Fujian Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W24/00Supervisory, monitoring or testing arrangements
    • H04W24/04Arrangements for maintaining operational condition
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04WWIRELESS COMMUNICATION NETWORKS
    • H04W4/00Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02Services making use of location information
    • H04W4/029Location-based management or tracking services

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  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention discloses a kind of operation management method and apparatus, comprising: is acquired to signaling face data and user face data, obtains initial data;The initial data is parsed, after extracting target information, the target information is clustered into event;According to the customer position information in the event, the track of user is simulated;According to the customer incident information in the event, the corresponding customer incident information is shown on the track of the user, and simulates the action trail of user;When receiving user feedback the problem of, the temporal information of described problem and location information are matched with the action trail of the user;If successful match, problem investigation is carried out according to customer incident information, and described problem is forwarded to carry out professional treatment;If it fails to match, expands investigation range in the action trail according to the time point information of described problem and location information and carry out problem investigation.

Description

Operation and maintenance management method and equipment
Technical Field
The present invention relates to operation and maintenance technologies, and in particular, to an operation and maintenance management method and device.
Background
The purpose of communication operation and maintenance is to ensure that communication can normally operate. Referring to fig. 1, after receiving the problem fed back by the user, the operation and maintenance staff firstly performs delimitation judgment on the problem fed back by the user according to the experience of daily processing, and the delimitation range includes: wireless problems, core network problems, Signaling Point (SP) problems. And then, according to the delimitation judgment result, further submitting the problems to professional maintenance personnel for processing.
For wireless problems, wireless side troubleshooting is required. After receiving the problem, the wireless professional maintainer checks the index condition of the nearby base station according to the location fed back by the user, and determines whether there is a problem, and the common problem can be located through network management and professional software, which generally includes: weak coverage problems, strong interference problems, handover problems, congestion problems. When the reason can not be determined through network management and professional software, a staff is required to be arranged to go to the site for field test, and finally problems and amending opinions are fed back according to the actual test condition.
For core network problems, core network side troubleshooting is required. After receiving the problem, the professional maintainer of the core network checks the problem according to the feedback of the user by the existing means, including: user subscription data checking, user internet record checking and user message tracking. Wherein,
the user subscription data verification specifically comprises the following steps: when receiving a problem of user feedback, checking General Packet Radio Service/Evolved Packet system (GPRS/EPS) subscription data of a user, where the subscription data specifically includes: the subscription Service Quality index (QOS/QCI) comprises a user subscription Access Point (APN), a user subscription charging attribute (NORMAL, PREPAID and the like), a user subscription uplink and downlink rate, a user subscription Service Quality/user subscription Service Quality scale value (QOS/QCI, Quality of Service/QoS Class Identifier). Thus, it is necessary to confirm whether the user subscription APN meets the requirements. The subscription Charging attribute of the user needs to be confirmed, and if the subscription Charging attribute is the PREPAID attribute, the influence of an Online Charging System (OCS) needs to be eliminated. If the user feeds back the uplink and downlink speed to be abnormal, whether the signed speed is wrong or is influenced by a speed limiting strategy of a Home Location Register (HLR) or a Policy and Charging Rules Function (PCRF) needs to be confirmed. Further verification is needed to verify whether the user has subscription errors on QOS/QCI resulting in perception being affected.
The user internet record checking specifically comprises the following steps: assuming that no obvious abnormality is found through the user subscription data check, checking the internet access record of the user under the condition that the condition is met may include: user signaling failure record and CAUSE value, and other log system inquiry. At present, part of equipment manufacturers provide user signaling failure record inquiry within a certain period of time, and can roughly infer failure reasons according to the CAUSE values carried in the failure records to carry out further analysis. At present, services such as China Mobile Wireless Application Protocol (CMWAP), and the like, are provided with log systems, and analysis can be carried out in a targeted manner through the log systems. For example, the multimedia message service can check whether the user terminal has the behavior of extracting the multimedia message according to a log system of a WAP network manager, and determine whether the user terminal has the terminal problem.
The user message tracking specifically comprises the following steps: when the historical data and records of the user cannot be inquired through the existing system, the user internet surfing behavior is simulated according to the complaint place and the complaint service of the user as required, and the signaling flow of the user is analyzed through background tracking software. The main observation process comprises the following steps: attachment, activation/bearer establishment, routing area update, quota application process (related to PCRF/OCS), user authentication (related to HLR), and cross-service GPRS Support Node/Mobility Management Node (SGSN/MME) handover. Further analysis is performed on the problem signaling found in the tracking and the CAUSE value generated by the problem signaling, and whether the problem is a user problem or a problem set by a network parameter needs to be confirmed.
For the SP problem, after problems of the wireless side, the terminal side and the core network side are basically eliminated, it is necessary to analyze whether the problem is the SP, and a commonly used checking method for the SP problem is mainly tracking the user plane message. In the tracking process, the following procedures are mainly analyzed: a Domain Name System (DNS) process, in which a user acquires an address corresponding to a service Domain Name, and directly affects acquisition of resources. A three-way handshake process of Transmission Control Protocol (TCP), which is mainly used in TCP service, where a terminal establishes a TCP connection with an SP. A hypertext transfer Protocol (HTTP) GET/POST process, which is mainly used for a terminal to initiate acquisition of SP HTTP resources. And the selection of the tracking points can track the messages at different observation points according to the networking condition of each network and the actual complaint problem.
The prior art has the disadvantages that the prior art is relatively dependent on the description and judgment of the customer on the problem point, and the feedback information of most customers may have subjective judgment and artificial lag, so the feedback information needs to be analyzed and filtered by experienced processing personnel, and thus great problems exist in complaint accuracy and processing efficiency, and even the complaint accuracy and the processing efficiency cannot be found by means of investigation due to the change of network environment.
Disclosure of Invention
In order to solve the above technical problems, embodiments of the present invention provide an operation and maintenance management method and device.
The operation and maintenance management method provided by the embodiment of the invention comprises the following steps:
acquiring signaling plane data and user plane data to obtain original data;
analyzing the original data, extracting target information, and clustering the target information into events;
simulating the track of the user according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user;
when a question fed back by a user is received, matching time information and place information of the question with a behavior track of the user;
if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
In the embodiment of the present invention, when the signaling plane data and the user plane data are collected, the collection interface includes: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
In this embodiment of the present invention, the clustered events include: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In the embodiment of the present invention, the simulating the trajectory of the user according to the user location information in the event includes:
obtaining user position information according to Tracking Area Code/CELL (TAC/CELL, Tracking Area Code of CELL/CELL) information in the event;
and simulating each piece of position information of the same user into the track of the user.
In the embodiment of the present invention, the method further includes:
and aiming at the failed user event information, displaying the corresponding failed user event information on the track of the user according to a preset display effect.
The operation and maintenance management device provided by the embodiment of the invention comprises:
the acquisition unit is used for acquiring signaling plane data and user plane data to obtain original data;
the analysis unit is used for analyzing the original data, extracting target information and clustering the target information into events;
the processing unit is used for simulating the track of the user according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user;
the operation and maintenance unit is used for matching the time information and the place information of the problem with the behavior track of the user when the problem fed back by the user is received; if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
In the embodiment of the present invention, when the signaling plane data and the user plane data are collected, the collection interface includes: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
In this embodiment of the present invention, the clustered events include: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In the embodiment of the present invention, the processing unit is further configured to obtain user location information according to TAC/CELL information in the event; and simulating each piece of position information of the same user into the track of the user.
In the embodiment of the present invention, the processing unit is further configured to, for failed user event information, display the corresponding failed user event information on the track of the user according to a preset display effect.
In the technical scheme of the embodiment of the invention, signaling plane data and user plane data are collected to obtain original data; analyzing the original data, extracting target information, and clustering the target information into events; simulating the track of the user according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user; when a question fed back by a user is received, matching time information and place information of the question with a behavior track of the user; if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting. Therefore, the embodiment of the invention greatly improves the problem processing efficiency by automatically collecting the signaling plane data and the user plane data and automatically clustering the signaling plane data and the user plane data into events for presentation.
Drawings
FIG. 1 is a prior art complaint operation and maintenance flow chart;
FIG. 2 is a flowchart illustrating an operation and maintenance management method according to an embodiment of the present invention;
FIG. 3 is a data collection topology according to an embodiment of the present invention;
FIG. 4 is a schematic diagram of a GIS presentation behavior trace according to an embodiment of the present invention;
fig. 5 is a schematic structural diagram of an operation and maintenance management device according to an embodiment of the present invention.
Detailed Description
So that the manner in which the features and aspects of the embodiments of the present invention can be understood in detail, a more particular description of the embodiments of the invention, briefly summarized above, may be had by reference to the embodiments, some of which are illustrated in the appended drawings.
In the embodiment of the invention, signaling plane data and user plane data are collected to obtain original data of a user; and processing the original data by using a big data analysis method, and clustering the original data into events according to special information carried by the data. Meanwhile, when a problem fed back by a user is received, matching the time information and the place information of the problem with the behavior track of the user; through the mode of association and progressive iteration, the intelligent problem delimitation positioning is carried out, and the problem processing efficiency is greatly improved. The embodiment of the invention is not only beneficial to engineering maintenance, but also has higher popularization value and has great significance for improving the working perception of users.
Fig. 2 is a schematic flow chart of an operation and maintenance management method according to an embodiment of the present invention, and as shown in fig. 2, the operation and maintenance management method includes the following steps:
step 201: and acquiring signaling plane data and user plane data to obtain original data.
In the embodiment of the invention, in order to realize the delimiting positioning of the problems (namely complaints) of the users, a large amount of signaling plane data and user plane data of the existing network need to be acquired, and the acquired data is the original data of the users.
Referring to fig. 3, fig. 3 is a data acquisition topology schematic diagram according to an embodiment of the present invention, and when acquiring signaling plane data and user plane data, an acquisition interface includes: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
Wherein, the Gb interface is an interface between the SGSN and a service support system (BSS). The Iu interface is an interface between a Radio Network Controller (RNC) and a base station (NODE-B). The s1 interface is the interface between the base station (LTE eNodeB) and the Packet Core network (EPC, Evolved Packet Core). The Gr interface is the interface between the SGSN and the HLR. The SGs interface is an interface between the MME and a Mobile Switching Center (MSC). The Gn interface is an interface between an SGSN and an SGSN, and between an SGSN and a Gateway GPRS Support Node (GGSN). The Mc interface is an interface between the MSC Server and a Media GateWay (MGW).
Step 202: analyzing the original data, extracting target information, and clustering the target information into events.
Because the original data of the user contains more information, and the operation and maintenance management mainly focuses on the behavior of the user, the original data of the user needs to be analyzed to extract useful information and clustered into events.
According to the requirement of problem treatment, the following main events need to be extracted: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
Each different event includes respective information according to the analysis needs. For example, table 1 illustrates the main field information of the S1-MME event.
Field(s) Description of field
INTERFACE Indicating interface classModel (III)
IMSI IMSI code for marking user
IMEI IMEI code for indicating user
MSISDN Marking MSISDN number of subscriber
RAT Indicating a network access type of a user
Procedure Type Indicating user flow type
Procedure Start Time Indicating user flow start time
Procedure End Time Indicating user flow end time
TAC Indicating user tracking area location
Cell ID Indicating subscriber cell location
Procedure Status Indicating user flow state
Cause Indicating the failure cause value of the process
TABLE 1
And after the original data are processed into event files with uniform formats, the upper-layer clustering analysis work is realized through an application layer server of the big data center.
Step 203: simulating the track of the user according to the user position information in the event; and displaying the corresponding user event information on the track of the user according to the user event information in the event, thereby simulating the behavior track of the user.
In the embodiment of the invention, user position information is obtained according to the TAC/CELL information in the event; and simulating each piece of position information of the same user into the track of the user.
Here, the position Information of the user may be presented through a Geographic Information System (GIS), and a trajectory of the user may be completely simulated on a GIS map by using a GIS technology according to TAC/CELL Information carried in the user event.
Here, the location information of the user is mainly derived from the S1 interface.
In the embodiment of the invention, the event information of the user is presented in the user track of the GIS map according to the flow code/error code of the event information of the user. And aiming at the failed user event information, displaying the corresponding failed user event information on the track of the user according to a preset display effect. For example, failed user event information is highlighted in a conspicuous color.
In this way, the complete behavior trace of the user can be presented through the GIS, referring to fig. 4.
Step 204: when a question fed back by a user is received, matching the time information and the place information of the question with the behavior track of the user.
When a problem fed back by a user is received, firstly, matching is carried out according to the time point information and the place information of the problem and the action track of an actual user, if the matching is successful, problem troubleshooting is further carried out according to the event information and relevant specialties are carried out for problem processing, if the matching is not successful, the troubleshooting range is expanded according to the time point information and the place information range of the problem by means of information provided by a GIS map until an event which is consistent with the problem of the user is found.
Step 205: if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
According to the technical scheme of the embodiment of the invention, the complete behavior track of the user is formed through the signaling and the log data of the service process, so that the problem of complaint of the user can be checked. The technical scheme of the embodiment of the invention is applied to the networks of a Global System for Mobile Communication (GSM), GPRS, Time Division-Synchronous Code Division Multiple Access (TD-SCDMA), Long Term Evolution (LTE) and the like.
Fig. 5 is a schematic structural composition diagram of an operation and maintenance management device according to an embodiment of the present invention, and as shown in fig. 5, the device includes:
the acquisition unit 51 is configured to acquire signaling plane data and user plane data to obtain original data;
an analyzing unit 52, configured to analyze the original data, extract target information, and cluster the target information into events;
the processing unit 53 is configured to simulate a user track according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user;
the operation and maintenance unit 54 is configured to, when a question fed back by a user is received, match time information and location information of the question with a behavior track of the user; if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
In the embodiment of the present invention, when the signaling plane data and the user plane data are collected, the collection interface includes: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
In this embodiment of the present invention, the clustered events include: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In this embodiment of the present invention, the processing unit 53 is further configured to obtain user location information according to TAC/CELL information in the event; and simulating each piece of position information of the same user into the track of the user.
In this embodiment of the present invention, the processing unit 53 is further configured to, for failed user event information, display the corresponding failed user event information on the track of the user according to a preset display effect.
Those skilled in the art should understand that the implementation functions of each unit in the operation and maintenance management device shown in fig. 5 can be understood by referring to the related description of the operation and maintenance management method. The functions of the units in the operation and maintenance management device shown in fig. 5 may be implemented by a program running on a processor, or may be implemented by specific logic circuits.
The technical schemes described in the embodiments of the present invention can be combined arbitrarily without conflict.
In the embodiments provided in the present invention, it should be understood that the disclosed method and intelligent device may be implemented in other ways. The above-described device embodiments are merely illustrative, for example, the division of the unit is only a logical functional division, and there may be other division ways in actual implementation, such as: multiple units or components may be combined, or may be integrated into another system, or some features may be omitted, or not implemented. In addition, the coupling, direct coupling or communication connection between the components shown or discussed may be through some interfaces, and the indirect coupling or communication connection between the devices or units may be electrical, mechanical or other forms.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed on a plurality of network units; some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, all the functional units in the embodiments of the present invention may be integrated into one second processing unit, or each unit may be separately regarded as one unit, or two or more units may be integrated into one unit; the integrated unit can be realized in a form of hardware, or in a form of hardware plus a software functional unit.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and all the changes or substitutions should be covered within the scope of the present invention.

Claims (8)

1. An operation and maintenance management method, characterized in that the method comprises:
acquiring signaling plane data and user plane data to obtain original data;
analyzing the original data, extracting target information, clustering the target information into events, wherein the clustered events comprise: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event;
simulating the track of the user according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user;
when a question fed back by a user is received, matching time information and place information of the question with a behavior track of the user;
if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
2. The operation and maintenance management method according to claim 1, wherein when the signaling plane data and the user plane data are collected, the collection interface comprises: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
3. The operation and maintenance management method according to claim 1, wherein simulating a user trajectory according to the user location information in the event comprises:
obtaining user position information according to tracking area code/CELL TAC/CELL information in the event;
and simulating each piece of position information of the same user into the track of the user.
4. The operation and maintenance management method according to any one of claims 1 to 3, wherein the method further comprises:
and aiming at the failed user event information, displaying the corresponding failed user event information on the track of the user according to a preset display effect.
5. An operation and maintenance management device, characterized in that the device comprises:
the acquisition unit is used for acquiring signaling plane data and user plane data to obtain original data;
the analysis unit is used for analyzing the original data, extracting target information, and clustering the target information into events, wherein the clustered events comprise: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event;
the processing unit is used for simulating the track of the user according to the user position information in the event; displaying the corresponding user event information on the track of the user according to the user event information in the event, so as to simulate the behavior track of the user;
the operation and maintenance unit is used for matching the time information and the place information of the problem with the behavior track of the user when the problem fed back by the user is received; if the matching is successful, performing problem troubleshooting according to the user event information, and forwarding the problems for professional processing; and if the matching fails, expanding a troubleshooting range in the behavior track according to the time point information and the place information of the problem to perform problem troubleshooting.
6. The operation and maintenance management device according to claim 5, wherein when the signaling plane data and the user plane data are collected, the collection interface comprises: gb interface, Iu interface, S1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn interface, Mc interface.
7. The operation and maintenance management device according to claim 5, wherein the processing unit is further configured to obtain user location information according to TAC/CELL information in the event; and simulating each piece of position information of the same user into the track of the user.
8. The operation and maintenance management device according to any one of claims 5 to 7, wherein the processing unit is further configured to, for a failed user event information, display the corresponding failed user event information on the track of the user according to a preset display effect.
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