CN106993271B - A kind of operation management method and apparatus - Google Patents
A kind of operation management method and apparatus Download PDFInfo
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- CN106993271B CN106993271B CN201610037605.7A CN201610037605A CN106993271B CN 106993271 B CN106993271 B CN 106993271B CN 201610037605 A CN201610037605 A CN 201610037605A CN 106993271 B CN106993271 B CN 106993271B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
Abstract
The invention discloses a kind of operation management method and apparatus, comprising: is acquired to signaling face data and user face data, obtains initial data；The initial data is parsed, after extracting target information, the target information is clustered into event；According to the customer position information in the event, the track of user is simulated；According to the customer incident information in the event, the corresponding customer incident information is shown on the track of the user, and simulates the action trail of user；When receiving user feedback the problem of, the temporal information of described problem and location information are matched with the action trail of the user；If successful match, problem investigation is carried out according to customer incident information, and described problem is forwarded to carry out professional treatment；If it fails to match, expands investigation range in the action trail according to the time point information of described problem and location information and carry out problem investigation.
Description
Technical field
The present invention relates to O&M technology more particularly to a kind of operation management method and apparatus.
Background technique
The purpose of communication O&M is to ensure that communication can normally be run.Referring to Fig.1, after being connected to the problem of user feedback,
Operation maintenance personnel first to user feedback the problem of according to the experience of normal handling carry out demarcation judgement, it includes: wireless for delimiting range
Problem, core net problem, signalling point (SP, Signaling Point) problem.Then according to delimit judging result, by problem into
One step is submitted to special maintenance personnel and is handled.
For wireless issue, need to carry out wireless side investigation.After wireless special maintenance personnel are connected to problem, according to
The index situation of base station nearby is verified in the place of family feedback, is confirmed whether have there are problem, usually common problem can pass through
Network management and professional software are positioned, and are generally comprised: weak covering problem, strong jamming problem, switching problem, congestion problems.When logical
It crosses network management and when professional software can not specify reason, at this moment needs to arrange first-line staff and go to live field test, finally according to reality
Border test case feedback problem and reform advice.
For core net problem, need to carry out core-network side investigation.After core net special maintenance personnel are connected to problem,
The problem of according to user feedback, is verified by existing means, comprising: user contracting data verification, user's internet records
It verifies, user message tracking.Wherein,
User contracting data is verified specifically: when receiving user feedback the problem of, verify the general packet of user without
Line service/evolution grouping system (GPRS/EPS, General Packet Radio Service/Evolved Packet
System) subscription data, subscription data specifically include: user contracts access point (APN, Access Point Name), user signs
About charging property (NORMAL, PREPAID etc.), user signing uplink and downlink rate, user's subscribed services quality/user's subscribed services
Mass scale value (QOS/QCI, Quality of Service/QoS Class Identifier).Accordingly it is desirable to confirm user
Whether signing APN meets the requirements.It needs to confirm user's signing charging property, needs to exclude online meter if it is PREPAID attribute
Charge system (OCS, Online Charging System) influences.If user feedback uplink and downlink rate is abnormal, needing to confirm is
No signing rate is wrong perhaps by home location register (HLR Home Location Register) or strategy and meter
The speed limit strategy for taking rule functional unit (PCRF, Policy and Charging Rules Function) influences.Need into
One step verification user causes to perceive impacted with the presence or absence of the signing mistake on QOS/QCI.
User's internet records are verified specifically: assuming that obvious exception is not found by user contracting data verification, in condition
In the case where having, the internet records of user are verified, may include: subscriber signaling failure record and CAUSE value, inquiry others
Log system.Equipment component producer is provided with the inquiry of the subscriber signaling failure record in user's certain time limit at present, according to failure
The CAUSE value carried in record can substantially infer failure cause, carry out further analysis.The association of China Mobile's wireless application at present
The business such as view (CMWAP, China Mobile Wireless Application Protocol) come with log system, pass through
Log system can also targetedly carry out analysis.Such as MMS business, user can be verified according to the log system of WAP network management
Whether terminal has the behavior for extracting multimedia message, and whether positioning is terminal problem.
User message tracking specifically: when can not be by existing system queries user's history data and record, according to need
Software is tracked to the signaling of user by backstage according to the complaint location and complaint business of user, analog subscriber internet behavior
Process is analyzed.Main detection process includes: that attachment, activation/carrying foundation, Routing Area Update, quota application process (are related to
PCRF/OCS), subscription authentication (being related to HLR), across Serving GPRS Support Node/mobile management nodes (SGSN/MME, Serving
GPRS Support Node/Mobility Management Entity) switching.In tracking find aiming at the problem that signaling and
The CAUSE value that problem signaling generates is further analyzed, and needs to be confirmed whether it is customer problem or network parameter setting
The problem of.
For SP problem, after when substantially eliminate wireless side, terminal side and core-network side the problem of, needing to analyze is
It is no be SP the problem of, SP problem commonly checks the tracking that method is mainly user plane messages.During tracking, Main Analysis
Following below scheme: domain name system (DNS, Domain Name System) process, the workflow user obtain business domain name corresponding address,
Directly affect the acquisition of resource.Transmission control protocol (TCP, Transmission Control Protocol) three-way handshake stream
Journey, the process are mainly used in TCP traffic, and terminal and SP establish TCP connection.Hypertext transfer protocol (HTTP, HyperText
Transfer Protocol) GET/POST process, the process be mainly used for terminal initiate obtain SP http resource.Trace point
It chooses, according to each network organizing situation and practical complaint problem, message tracking can be carried out in different points of observation.
The shortcomings that prior art, is to compare the description and judgement dependent on client to problem, due to the overwhelming majority
There may be subjective judgement and artificial lag for the information of client feedback, therefore the information fed back needs experienced processing people
Member is analyzed and is filtered, thus complain there is a problem of on accuracy and treatment effeciency it is larger, or even due to network environment
Variation, also fails to find by the means of investigation.
Summary of the invention
In order to solve the above technical problems, the embodiment of the invention provides a kind of operation management method and apparatus.
Operation management method provided in an embodiment of the present invention, comprising:
Signaling face data and user face data are acquired, initial data is obtained；
The initial data is parsed, after extracting target information, the target information is clustered into event；
According to the customer position information in the event, the track of user is simulated；According to user's thing in the event
Part information shows the corresponding customer incident information on the track of the user, and simulates the action trail of user；
When receiving user feedback the problem of, by the row of the temporal information of described problem and location information and the user
It is matched for track；
If successful match, problem investigation is carried out according to customer incident information, and described problem is forwarded to carry out professional treatment；
If it fails to match, expanded in the action trail according to the time point information of described problem and location information investigation range into
Row problem investigation.
In the embodiment of the present invention, when being acquired to signaling face data and user face data, acquisition interface includes: that Gb connects
Mouth, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs interface, gn interface, Mc interface.
In the embodiment of the present invention, the event being clustered into includes: S1-MME event, S1-U event, S11 event, Sgs thing
Part, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In the embodiment of the present invention, the customer position information according in the event simulates the track of user, packet
It includes:
According to Tracking Area Code/cell (TAC/CELL, Tracking Area Code of cell/ in the event
CELL) information obtains customer position information；
Each location information of same user is modeled to the track of the user.
In the embodiment of the present invention, the method also includes:
For the customer incident information of failure, shown on the track of the user according to preset display effect corresponding
The customer incident information of the failure.
Operation management equipment provided in an embodiment of the present invention, comprising:
Acquisition unit obtains initial data for being acquired to signaling face data and user face data；
After extracting target information, the target information is gathered for parsing to the initial data for resolution unit
Class is at event；
Processing unit, for simulating the track of user according to the customer position information in the event；According to the thing
Customer incident information in part shows the corresponding customer incident information on the track of the user, and simulates user
Action trail；
O&M unit, when for when receiving user feedback the problem of, by the temporal information and location information of described problem
It is matched with the action trail of the user；If successful match, problem investigation is carried out according to customer incident information, and forward
Described problem carries out professional treatment；If it fails to match, according to the time point information of described problem and location information in the row
Problem investigation is carried out to expand investigation range in track.
In the embodiment of the present invention, when being acquired to signaling face data and user face data, acquisition interface includes: that Gb connects
Mouth, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs interface, gn interface, Mc interface.
In the embodiment of the present invention, the event being clustered into includes: S1-MME event, S1-U event, S11 event, Sgs thing
Part, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In the embodiment of the present invention, the processing unit is also used to be used according to the TAC/CELL information in the event
Family location information；Each location information of same user is modeled to the track of the user.
In the embodiment of the present invention, the processing unit is also used to the customer incident information for failure, according to preset aobvious
Show that effect shows the customer incident information of the corresponding failure on the track of the user.
In the technical solution of the embodiment of the present invention, signaling face data and user face data are acquired, original number is obtained
According to；The initial data is parsed, after extracting target information, the target information is clustered into event；According to described
Customer position information in event simulates the track of user；According to the customer incident information in the event, in the user
Track on show the corresponding customer incident information, and simulate the action trail of user；When receiving user feedback
When problem, the temporal information of described problem and location information are matched with the action trail of the user；If successful match,
Problem investigation is then carried out according to customer incident information, and described problem is forwarded to carry out professional treatment；If it fails to match, according to institute
The time point information and location information for stating problem expand investigation range in the action trail and carry out problem investigation.As it can be seen that this
Inventive embodiments are by automatic collection signaling face data and user face data, and automatic cluster is presented at event, greatly
Improve issue handling efficiency.
Detailed description of the invention
Fig. 1 is existing complaint O&M flow chart；
Fig. 2 is the flow diagram of the operation management method of the embodiment of the present invention；
Fig. 3 is that the data of the embodiment of the present invention acquire topological schematic diagram；
Fig. 4 is that the schematic diagram of action trail is presented in the GIS of the embodiment of the present invention；
Fig. 5 is the structure composition schematic diagram of the operation management equipment of the embodiment of the present invention.
Specific embodiment
The characteristics of in order to more fully hereinafter understand the embodiment of the present invention and technology contents, with reference to the accompanying drawing to this hair
The realization of bright embodiment is described in detail, appended attached drawing purposes of discussion only for reference, is not used to limit the embodiment of the present invention.
The embodiment of the present invention is acquired signaling face data and user face data, obtains the initial data of user；It utilizes
The analysis method of big data handles initial data, and according to the specific information that data carry, initial data cluster is succeeded
Part.Meanwhile when receiving user feedback the problem of, by the behavior rail of the temporal information of described problem and location information and user
Mark is matched；By way of being associated with progressive iteration, carries out intelligent Problems and delimit positioning, be greatly improved problem
Treatment effeciency.The embodiment of the present invention is not only conducive to engineering maintenance, promotional value also with higher, to the work for promoting user's perception
Make significant.
Fig. 2 is the flow diagram of the operation management method of the embodiment of the present invention, as shown in Fig. 2, the operation management side
Method the following steps are included:
Step 201: signaling face data and user face data being acquired, initial data is obtained.
In the embodiment of the present invention, (namely complaint) carries out demarcation positioning the problem of in order to realize to user, needs to existing net
A large amount of signaling face data and user face data are acquired, the collected data of institute for user initial data.
Topological schematic diagram is acquired referring to the data that Fig. 3, Fig. 3 are the embodiment of the present invention, to signaling face data and user face number
When according to being acquired, acquisition interface includes: that Gb Interface, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs connect
Mouth, gn interface, Mc interface.
Wherein, Gb Interface is SGSN and business support system (BSS, Business support system) interface.Iu
Interface is the interface between radio network controller (RNC, Radio Network Controller) and base station (NODE-B).s1
Interface is the interface between base station (LTE eNodeB) and packet-based core networks (EPC, Evolved Packet Core).Gr interface
It is the interface between SGSN and HLR.SGs interface is MME and mobile switching centre (MSC, Mobile Switching Center)
Between interface.Gn interface is between SGSN and SGSN and SGSN and Gateway GPRS Support Node (GGSN, Gateway GPRS
Support Node) between interface.Mc interface is between MSC Server and Media Gateway (MGW, Media GateWay)
Interface.
Step 202: the initial data being parsed, after extracting target information, the target information is clustered into
Event.
Since the initial data of user includes that information is more, and operation management is primarily upon the behavior of user, therefore, it is necessary to
The initial data of user is pulled out into useful information by parsing, is clustered into event.
According to the needs of issue handling, need to detach following a few class main matters: S1-MME event, S1-U event, S11 thing
Part, Sgs event, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
Every kind of different event needs to include respective information according to analysis.Such as table 1, table 1 illustrate S1-MME event
Primary fields information.
| Field | Explanation of field |
| INTERFACE | Indicate interface type |
| IMSI | Indicate the IMSI code of user |
| IMEI | Indicate the IMEI code of user |
| MSISDN | Indicate the Mobile Subscriber International ISDN Number of user |
| RAT | Indicate the network insertion type of user |
| Procedure Type | Indicate user's flow type |
| Procedure Start Time | Indicate user's process time started |
| Procedure End Time | Indicate user's process end time |
| TAC | Indicate usertracking zone position |
| Cell ID | Indicate user's subdistrict position |
| Procedure Status | Indicate user's flow state |
| Cause | Indicate the failure reason value of process |
Table 1
Be original data processing uniform format incident file after, realized by the application layer services device of large data center
The clustering on upper layer works.
Step 203: according to the customer position information in the event, simulating the track of user；According in the event
Customer incident information, the corresponding customer incident information is shown on the track of the user, and simulates the row of user
For track.
In the embodiment of the present invention, according to the TAC/CELL information in the event, customer position information is obtained；By same use
Each location information at family is modeled to the track of the user.
Here, the location information of user can pass through GIS-Geographic Information System (GIS, Geographic Information
System it) presents, according to the TAC/CELL information carried in customer incident, using GIS technology, full simulation is used in GIS map
The track at family.
Here, the location information of user is mainly derived from S1 interface.
In the embodiment of the present invention, according to the process of the event information of user code/error code, it is in by the event information of user
In the user trajectory of present GIS map.For the customer incident information of failure, according to preset display effect the user's
The customer incident information of the corresponding failure is shown on track.For example, being highlighted user's thing of failure with eye-catching color
Part information.
In this way, the complete action trail of user can be showed by GIS, referring to Fig. 4.
Step 204: when receiving user feedback the problem of, by the temporal information of described problem and location information with it is described
The action trail of user matches.
When receiving user feedback the problem of, first according to the time point information of problem and location information and actual user
Action trail matched, if successful match further according to event information carry out problem investigation and turn relevant speciality carry out
Issue handling, the information that provided according to the time point information and location information range of problem by GIS map if mismatching
Expand investigation range, until finding the event being consistent with the problem of user.
Step 205: if successful match, problem investigation being carried out according to customer incident information, and described problem is forwarded to carry out
Professional treatment；If it fails to match, expanded in the action trail according to the time point information of described problem and location information
It checks range and carries out problem investigation.
The technical solution of the embodiment of the present invention forms the complete line of user by the daily record data of signaling and operation flow
For track, and then the problem of customer complaint, can be checked.The technical solution of the embodiment of the present invention is with mobile logical in the whole world
Letter system (GSM, Global System for Mobile Communication), GPRS, TD SDMA (TD-
SCDMA, Time Division-Synchronous Code Division Multiple Access), long term evolution (LTE,
Long Term Evolution) etc. apply in networks.
Fig. 5 is the structure composition schematic diagram of the operation management equipment of the embodiment of the present invention, as shown in figure 5, the equipment packet
It includes:
Acquisition unit 51 obtains initial data for being acquired to signaling face data and user face data；
Resolution unit 52, for being parsed to the initial data, after extracting target information, by the target information
It is clustered into event；
Processing unit 53, for simulating the track of user according to the customer position information in the event；According to described
Customer incident information in event shows the corresponding customer incident information on the track of the user, and simulates use
The action trail at family；
When for when receiving user feedback the problem of, the temporal information of described problem and place are believed for O&M unit 54
Breath is matched with the action trail of the user；If successful match, problem investigation is carried out according to customer incident information, and turn
It sends out described problem and carries out professional treatment；If it fails to match, according to the time point information of described problem and location information described
Expand investigation range in action trail and carries out problem investigation.
In the embodiment of the present invention, when being acquired to signaling face data and user face data, acquisition interface includes: that Gb connects
Mouth, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs interface, gn interface, Mc interface.
In the embodiment of the present invention, the event being clustered into includes: S1-MME event, S1-U event, S11 event, Sgs thing
Part, S6a event, Sgi event, Gn event, HTTP event, DNS event, TCP event.
In the embodiment of the present invention, the processing unit 53 is also used to be obtained according to the TAC/CELL information in the event
Customer position information；Each location information of same user is modeled to the track of the user.
In the embodiment of the present invention, the processing unit 53 is also used to the customer incident information for failure, according to preset
Display effect shows the customer incident information of the corresponding failure on the track of the user.
It will be appreciated by those skilled in the art that the realization function of each unit in operation management equipment shown in fig. 5 can join
According to aforementioned operation management method associated description and understand.The function of each unit in operation management equipment shown in fig. 5 can lead to
It crosses the program run on processor and realizes, can also be realized by specific logic circuit.
It, in the absence of conflict, can be in any combination between technical solution documented by the embodiment of the present invention.
In several embodiments provided by the present invention, it should be understood that disclosed method and smart machine, Ke Yitong
Other modes are crossed to realize.Apparatus embodiments described above are merely indicative, for example, the division of the unit, only
Only a kind of logical function partition, there may be another division manner in actual implementation, such as: multiple units or components can be tied
It closes, or is desirably integrated into another system, or some features can be ignored or not executed.In addition, shown or discussed each group
Can be through some interfaces at the mutual coupling in part or direct-coupling or communication connection, equipment or unit it is indirect
Coupling or communication connection, can be electrical, mechanical or other forms.
Above-mentioned unit as illustrated by the separation member, which can be or may not be, to be physically separated, aobvious as unit
The component shown can be or may not be physical unit, it can and it is in one place, it may be distributed over multiple network lists
In member；Some or all of units can be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
In addition, each functional unit in various embodiments of the present invention can be fully integrated into a second processing unit,
It is also possible to each unit individually as a unit, can also be integrated in one unit with two or more units；
Above-mentioned integrated unit both can take the form of hardware realization, can also add the form of SFU software functional unit real using hardware
It is existing.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.
Claims (8)
1. a kind of operation management method, which is characterized in that the described method includes:
Signaling face data and user face data are acquired, initial data is obtained；
The initial data is parsed, after extracting target information, the target information is clustered into event, is clustered into
The event includes: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi event, Gn event, HTTP
Event, DNS event, TCP event；
According to the customer position information in the event, the track of user is simulated；According to the customer incident letter in the event
Breath, shows the corresponding customer incident information on the track of the user, and simulates the action trail of user；
When receiving user feedback the problem of, by the behavior rail of the temporal information of described problem and location information and the user
Mark is matched；
If successful match, problem investigation is carried out according to customer incident information, and described problem is forwarded to carry out professional treatment；If
With failure, then expands investigation range in the action trail according to the time point information of described problem and location information and asked
Topic investigation.
2. operation management method according to claim 1, which is characterized in that carried out to signaling face data and user face data
When acquisition, acquisition interface includes: that Gb Interface, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn connect
Mouth, Mc interface.
3. operation management method according to claim 1, which is characterized in that the user location according in the event
Information simulates the track of user, comprising:
According to the Tracking Area Code in the event/cell TAC/CELL information, customer position information is obtained；
Each location information of same user is modeled to the track of the user.
4. operation management method according to any one of claims 1 to 3, which is characterized in that the method also includes:
For the customer incident information of failure, shown on the track of the user according to preset display effect corresponding described
The customer incident information of failure.
5. a kind of operation management equipment, which is characterized in that the equipment includes:
Acquisition unit obtains initial data for being acquired to signaling face data and user face data；
After extracting target information, the target information is clustered into for parsing to the initial data for resolution unit
Event, the event being clustered into include: S1-MME event, S1-U event, S11 event, Sgs event, S6a event, Sgi thing
Part, Gn event, HTTP event, DNS event, TCP event,；
Processing unit, for simulating the track of user according to the customer position information in the event；According in the event
Customer incident information, the corresponding customer incident information is shown on the track of the user, and simulates the row of user
For track；
O&M unit, when for when receiving user feedback the problem of, by the temporal information of described problem and location information and institute
The action trail for stating user matches；If successful match, problem investigation is carried out according to customer incident information, and described in forwarding
Problem carries out professional treatment；If it fails to match, according to the time point information of described problem and location information in the behavior rail
Expand investigation range in mark and carries out problem investigation.
6. operation management equipment according to claim 5, which is characterized in that carried out to signaling face data and user face data
When acquisition, acquisition interface includes: that Gb Interface, Iu interface, s1 interface, Gr interface, S6a interface, S11 interface, SGs interface, Gn connect
Mouth, Mc interface.
7. operation management equipment according to claim 5, which is characterized in that the processing unit is also used to according to
TAC/CELL information in event, obtains customer position information；Each location information of same user is modeled to the user
Track.
8. according to the described in any item operation management equipment of claim 5 to 7, which is characterized in that the processing unit is also used to
For the customer incident information of failure, the corresponding failure is shown on the track of the user according to preset display effect
Customer incident information.
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| CN1722885A (en) * | 2004-07-13 | 2006-01-18 | 华为技术有限公司 | Method for tracking the process of user equipment access |
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