CN106941575B - A kind of call-information store method and system - Google Patents
A kind of call-information store method and system Download PDFInfo
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- CN106941575B CN106941575B CN201710190802.7A CN201710190802A CN106941575B CN 106941575 B CN106941575 B CN 106941575B CN 201710190802 A CN201710190802 A CN 201710190802A CN 106941575 B CN106941575 B CN 106941575B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M7/00—Arrangements for interconnection between switching centres
- H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/65—Recording arrangements for recording a message from the calling party
- H04M1/656—Recording arrangements for recording a message from the calling party for recording conversations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42221—Conversation recording systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/30—Aspects of automatic or semi-automatic exchanges related to audio recordings in general
- H04M2203/301—Management of recordings
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a kind of call-information store method and systems, its key points of the technical solution are that including the following steps: to mark off the data storage areas corresponding to the telephone number in memory；Judge whether the talk line of this calling is connected, if connecting, controls recording device starting to record to communication process, and after this end of calling, the audio data that recording device obtains is deposited into data storage areas and forms audio-frequency information；Contact person is generated after the telephone number and fills in region, user is received and fills in the identification of contacts filled in region in contact person, and identification of contacts, telephone number and audio-frequency information formation user information are sent in cloud server；Cloud server extracts corresponding identification of contacts from user information, inquires the VOIP telephone number of corresponding relationship people in the database according to this identification of contacts, and this user information is fed back at the call terminal of corresponding relationship people.
Description
Technical field
The present invention relates to field of communication technology, in particular to a kind of call-information store method and system.
Background technique
VOIP phone/VOIP the networking telephone, that is, call terminal, is commonly called as telephone operation machine, is a kind of utilization Internet technology
Or network carries out the new business of voice communication.From the point of view of network organization, there are two types of popular modes: one is utilizations
The voice communication that Internet network carries out, we term it the networking telephones；Another kind be using IP technology, telecommunication carrier it
Between the voice communication that is carried out by the point-to-point connection of special line, someone is referred to as economic phone or cheap phone.The two compares, the former
With with low investment, the advantages such as price is low, but there is no grades of service and whole speech quality cannot be guaranteed equal major defects.It should
Mode is mostly that Computer Company and data service provider are adopted.The latter invested for the former it is larger, price compared with
Height, but because it is used exclusively for telephone communication, so there is certain grade of service, whole speech quality also has certain guarantee,
Which is mostly that telecommunication carrier is adopted.
VOIP phone/VOIP networking telephone basic principle is: being compressed by voice compression algorithm to voice data
Then coded treatment is packaged these voice data by related protocols such as IP, data packet is transferred to by IP network and is connect
Ground is received, then these VoPs are stringed together, after decoding decompression processing, original voice signal is reverted to, to reach
To the purpose by IP network transmission voice.VOIP phone/VOIP network phone system is converted into the analog signal of plain old telephone
Computer can be connected to the IP data packet of internet transmission, while the IP data packet received being also converted into the analog telecommunications of sound
Number.
Wherein, when staff is when receiving the phone of client by call terminal, in telephonic communication, client
Demand need specific technical staff just to can solve, therefore, in staff to the process of technical staff's feedback customer issue
In, it be easy to cause the demand of client to conduct not direct enough, and generate deviation, accordingly, there exist certain improvements.
Summary of the invention
It, can be right in view of the deficiencies of the prior art, the present invention intends to provide a kind of call-information store method
Client's call-information saves, and improves the substantivity of customer demand conduction.
Above-mentioned technical purpose of the invention has the technical scheme that
A kind of call-information store method, includes the following steps:
The incoming call from any telephone number is received, marks off the data storage corresponding to the telephone number in memory
Region；
Judge whether the talk line of this calling is connected, if connecting, controls recording device starting to communication process
It records, and after this end of calling, the audio data that recording device obtains is deposited into data storage areas and is formed
Audio-frequency information；
Contact person is generated after the telephone number and fills in region, is received user and is filled in the connection filled in region in contact person
Identification of contacts, telephone number and audio-frequency information formation user information are sent in cloud server by people's mark；
Cloud server extracts corresponding identification of contacts from user information, in the database according to this identification of contacts
The VOIP telephone number of corresponding relationship people is inquired, and this user information is fed back at the call terminal of corresponding relationship people.
Preferably, if the talk line of this calling is not switched on, the data storage areas of the telephone number is eliminated.
Preferably, it further includes following steps in user information that server, which receives, beyond the clouds:
Extract the telephone number in user information, and matched in the database according to this telephone number, if matching at
Function enters the filing of this user information in corresponding files on each of customers.
Preferably, when audio data is deposited into formation audio-frequency information in data storage areas, by what is recorded in audio data
The addition of initial time date enters in audio-frequency information.
Preferably, if identification of contacts inquires the VOIP telephone number less than corresponding relationship people, cloud clothes in the database
Business device then feeds back to this user information at the call terminal of corresponding relationship people of recommendation.
The present invention also provides a kind of call-informations to save system, including call terminal and cloud server, phone
Calling terminal includes:
Receiving unit is receiving the incoming call from any telephone number, is somebody's turn to do for marking off to correspond in its memory
The data storage areas of telephone number；
Call-information storage unit, if connecting, controls recording for judging whether the talk line of this calling is connected
Device starts to record to communication process, and after this end of calling, and the audio data that recording device is obtained is stored in
Audio-frequency information is formed into data storage areas；
Information transmitting unit fills in region for generating contact person after the telephone number, receives user and fill out in contact person
The identification of contacts filled in region is write, identification of contacts, telephone number and audio-frequency information formation user information are sent to
In cloud server；
Cloud server, comprising:
Receiving unit, for receiving user information from call terminal；
Call-information feedback unit is marked for extracting corresponding identification of contacts from user information according to this contact person
Know the VOIP telephone number for inquiring corresponding relationship people in the database, and this user information is fed back to the phone of corresponding relationship people
At calling terminal.
Preferably, the call-information storage unit is also used to eliminate when the talk line of this calling is not switched on
The data storage areas of the telephone number.
Preferably, the call-information storage unit, which is also used to be deposited into data storage areas in audio data, forms sound
When frequency information, the initial time date recorded in audio data addition is entered in audio-frequency information.
Preferably, the call-information feedback unit is also used to inquire in the database in identification of contacts and join less than corresponding
When being the VOIP telephone number of people, this user information is fed back at the call terminal of the corresponding relationship people of recommendation.
In conclusion the present invention having the beneficial effect that in contrast to the prior art
One of user, will be in call when receiving the incoming call of any telephone number by call terminal
The data storage areas corresponding to the telephone number is marked off in the memory of terminal, and the recording in communication process can be deposited
Storage is in the data storage areas, after end of conversation, keys in respective contacts mark by call terminal, wherein connection
It is name or work number of contact person etc. of people's mark including contact person, cloud server is arrived by feedback, beyond the clouds in server
According to name of contact person search for contact person VOIP telephone number, by by data storage areas audio data, incoming call
The information such as telephone number and Time of Day are sent in the call terminal of corresponding relationship people, as a result, corresponding contact person
After listening to audio data, it can be directly acquainted with the demand of client, and then can wire back by telephone number effectively to solve client's
Demand.
Detailed description of the invention
Fig. 1 is the connection schematic diagram of call terminal in embodiment；
Fig. 2 is the system block diagram of call terminal；
Fig. 3 is the system block diagram of cloud server；
Fig. 4 is the flow diagram of call-information store method in embodiment.
Appended drawing reference: 100, call terminal；200, cloud server；300, management terminal；400, data storage area
Domain；500, contact person fills in region；600, user information.
Specific embodiment
Below in conjunction with attached drawing, invention is further described in detail.
In order to enable those skilled in the art to better understand the solution of the present invention.Below with reference to attached in the embodiment of the present invention
Figure, technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is only this
Invention a part of the embodiment, instead of all the embodiments.Based on the embodiments of the present invention, those skilled in the art are not having
Every other embodiment obtained under the premise of creative work is made, shall fall within the protection scope of the present invention.
It will be understood by those skilled in the art that unless expressly stated, singular " one " used herein, "one", " institute
State " and "the" may also comprise plural form.It is to be further understood that wording " comprising " used in specification of the invention
Refer to that there are the feature, integer, step, operation, element and/or component, but it is not excluded that in the presence of or addition one or more
Other a features, integer, step, operation, element and/or component.
Those skilled in the art is appreciated that the concepts such as server used herein above, cloud, has effects equivalent,
Including but not limited to computer, network host, single network server, multiple network server collection or multiple servers are constituted
Cloud.Here, cloud is made of a large number of computers or network servers based on cloud computing, wherein cloud computing is distributed computing
One kind forming a super virtual computer by the computer set of a group loose couplings.Phone in the embodiment of the present invention is exhaled
Being terminal 100100 is VOIP phone/VOIP networking telephone, it is understood that is telephone operation machine.
Below in conjunction with attached drawing, invention is further described in detail.
Fig. 1 is the connection schematic diagram of call terminal in the present invention.As shown in Figure 1, call terminal 100 is connected to
Cloud server 200, cloud server 200 are connected to management terminal 300.
The call terminal 100 includes power circuit, sound card control chip, Audio conversion control chip, core cpu mould
Block, handle interface circuit, earphone interface circuit and hands-free interface circuit, Audio conversion control chip are electrically connected in sound card
Control chip, handle interface circuit, earphone interface circuit, hands-free interface circuit and communication module circuit, CPU core core module difference
It is electrically connected to sound card control chip and communication module circuit, wherein power in CPU core core module and be connected with LCD screen, keyboard electricity
Road, network interface and memory, CPU core core module are electrically connected to LCD screen by spi bus.
Handle interface circuit includes microphone interface circuit and earpiece interface circuit, and earphone interface circuit includes MIC interface electricity
Road and earpiece interface circuit, hands-free interface circuit include microphone interface circuit and horn interface circuit, and communication module circuit includes
GSM communication module or CDMA communication module.
Network interface is connected to server by TCP/IP serial port protocol, is taken with reaching call terminal 100 and cloud
The purpose of data interaction between business device 200.
In the present embodiment, call terminal 100 also has recording device, and recording device is connected to CPU core core module,
CPU core core module can control the audio data in chip to sound card by recording device and be intercepted to obtain audio data.
According to the function modoularization thinking of computer software, the present invention also provides a kind of call-informations to save system, packet
Include call terminal 100 and cloud server 200.
As shown in Fig. 2, the call terminal 100 includes that receiving unit, call-information storage unit and information send list
Member.
Receiving unit is used for when receiving from the incoming call of any telephone number, marks off correspond in its memory
The data storage areas 400 of the telephone number；Specifically, when the call terminal 100 receives incoming call, just in memory
In mark off data storage areas 400, the data storage areas 400 correspond to the telephone number.
Call-information storage unit is used to judge whether the talk line of this calling is connected, if connection, controls recording
Device starts to record to communication process, and after this end of calling, and the audio data that recording device is obtained is stored in
Audio-frequency information is formed into data storage areas 400；Further, if when the talk line of this calling is not switched on,
Eliminate the data storage areas 400 of the telephone number.
It is worth noting that call-information storage unit is also used to be deposited into data storage areas 400 in audio data
When forming audio-frequency information, the initial time date recorded in audio data addition is entered in audio-frequency information.
Specifically, receive from any telephone number incoming call to connect this call talk line between when
Between in section, which will be in the stage of jingle bell, if user picks up handle, that is, represent the call of this calling
Route connect, at this point, recording device controlled starting and intercept sound card control chip output audio data and be stored in memory
In, after this end of calling, by the way that the audio data of temporal cache in memory is deposited into shape in data storage areas 400
At audio-frequency information；Wherein, when user is not switched on the talk line of this calling, the good data storage areas 400 of the phone
It will eliminate, when receiving from the incoming call of any telephone number next time, will repartition in memory in memory
Correspond to the data storage areas 400 of the telephone number out.
After audio data is deposited into data storage areas 400 and forms audio-frequency information, connection is generated after the telephone number
It is that people fills in region 500, user can be filled in contact person by keyboard circuit and key in identification of contacts in region 500, information hair
Unit is sent to fill in the identification of contacts filled in region 500 in contact person for receiving user, wherein identification of contacts includes connection
It is the name of people or the work number of contact person.Information transmitting unit is also used to identification of contacts, telephone number and audio-frequency information
User information 600 is formed to be sent in cloud server 200.
According to the function modoularization thinking of computer software, the present invention also provides a kind of cloud servers, such as Fig. 3 institute
Show, which includes receiving unit and call-information feedback unit.
Receiving unit is used to receive the user information 600 of the transmission of call terminal 100.
Call-information feedback unit from user information 600 for extracting corresponding identification of contacts, according to this contact person
Mark inquires the VOIP telephone number of corresponding relationship people in the database, and this user information 600 is fed back to corresponding relationship people
Call terminal 100 at.
Specifically, the contact information of each department, contact person are pre-saved in the database of server 200 beyond the clouds
Information includes the VOIP telephone number of the department and contact person where the name of contact person, the work number of contact person, contact person,
Therefore, call-information feedback unit can be looked into the database according to identification of contacts (name of contact person or the work number of contact person)
The VOIP telephone number for asking corresponding contact person, after inquiring the VOIP telephone number of corresponding relationship people, by by user
Information 600 is fed back at the call terminal 100 of corresponding relationship people (to be received in the call terminal 100 of corresponding relationship people
Alarm sound can be accordingly set after to user information 600), at this point, user information 600 will be stored in call terminal
In 100 memory, after corresponding relationship people sees user information 600, point opens user information 600, obtains the phone number of incoming call
The initial time date of code and recording, and respective point opens the sound that the audio data in data storage areas 400 carries out communication process
Frequency evidence, accordingly to obtain name, company and the incoming call purpose of incoming person, more intuitively to understand the purpose of incoming call, with
Demand point avoids that customer demand point is caused to generate deviation among oral instructions.
Further, call-information feedback unit is also used to be inquired in the database in identification of contacts less than corresponding relationship
When the VOIP telephone number of people, this user information 600 is fed back at the call terminal 100 of the corresponding relationship people of recommendation.
Specifically, the corresponding relationship people of recommendation can be the department manager prestored in the database.
Wherein, cloud server 200 further includes profiling unit, and profiling unit is used to extract the phone in user information 600
Number, and matched in the database according to this telephone number, if successful match, the filing of this user information 600 is entered
In corresponding files on each of customers, to show this telephone number as corporate user, at this point, establishing connection archives in time for the tune in later period
Match, check, more preferably meets the demand point of client.
Fig. 4 is the flow diagram of call-information store method of the invention.As shown in figure 4, the call-information preservation side
Method includes the following steps:
S1 receives the incoming call from any telephone number, marks off the data corresponding to the telephone number in memory
Storage region 400；
S2, judges whether the talk line of this calling is connected, if connecting, controls recording device starting with to conversing
Cheng Jinhang recording, and after this end of calling, the audio data that recording device obtains is deposited into data storage areas 400
Form audio-frequency information；Further, S21 eliminates the data of the telephone number if the talk line of this calling is not switched on
Storage region 400.
It is worth noting that audio data is deposited into data storage areas 400 when forming audio-frequency information, by audio data
The initial time date addition of middle recording enters in audio-frequency information.
S3 generates contact person after the telephone number and fills in region 500, receives user and fills in region 500 in contact person
Identification of contacts, telephone number and audio-frequency information formation user information 600 are sent to cloud by the identification of contacts filled in
In server 200；
S4, cloud server 200 extract corresponding identification of contacts from user information 600, according to this identification of contacts
The VOIP telephone number of corresponding relationship people is inquired in the database, and this user information 600 is fed back to the electricity of corresponding relationship people
It talks about at calling terminal 100；Further, S41, if identification of contacts inquires the VOIP electricity less than corresponding relationship people in the database
Number is talked about, this user information 600 is then fed back to the call terminal 100 of the corresponding relationship people of recommendation by cloud server 200
Place.
S5, it further includes following steps that server 200, which receives in user information 600, beyond the clouds:
The telephone number in user information 600 is extracted, and is matched in the database according to this telephone number, if matching
Success enters the filing of this user information 600 in corresponding files on each of customers.
The course of work:
One of user, will be in phone when receiving the incoming call of any telephone number by call terminal 100
The data storage areas 400 corresponding to the telephone number is marked off in the memory of calling terminal 100, and can be by communication process
In recording be stored in the data storage areas 400, after end of conversation, keyed in by call terminal 100 corresponding
It is people's mark, wherein identification of contacts includes the name of contact person or the work number of contact person etc., arrives cloud server by feedback
200, the VOIP telephone number of contact person is searched in server 200 according to name of contact person beyond the clouds, by by data storage area
The information such as the telephone number and Time of Day of audio data, incoming call in domain 400 are sent to the call of corresponding relationship people
In terminal 100, after corresponding contact person listens to audio data as a result, it can be directly acquainted with the demand of client, and then electricity can be passed through
Words number is wired back effectively to solve the demand of client.
The above is only exemplary embodiment of the invention, protection scope and is not intended to limit the present invention, this hair
Bright protection scope is determined by the attached claims.
Claims (9)
1. a kind of call-information store method, characterized in that include the following steps:
The incoming call from any telephone number is received, marks off the data storage areas corresponding to the telephone number in memory
(400)；
Judge whether the talk line of this calling is connected, if connecting, controls recording device starting to carry out to communication process
Recording, and after this end of calling, the audio data that recording device obtains is deposited into data storage areas (400) and is formed
Audio-frequency information；
It generates contact person after the telephone number to fill in region (500), reception user fills in region (500) in contact person to fill in
Identification of contacts, by identification of contacts, telephone number and audio-frequency information formation user information (600) be sent to cloud clothes
It is engaged in device (200)；
Cloud server (200) extracts corresponding identification of contacts from user information (600), according to this identification of contacts in number
According to inquiring the VOIP telephone number of corresponding relationship people in library, and this user information (600) is fed back to the phone of corresponding relationship people
At calling terminal (100).
2. a kind of call-information store method according to claim 1, characterized in that if the talk line of this calling does not have
There is connection, then eliminates the data storage areas (400) of the telephone number.
3. a kind of call-information store method according to claim 1, characterized in that server (200) receives beyond the clouds
Further include following steps in user information (600):
Extract the telephone number in user information (600), and matched in the database according to this telephone number, if matching at
Function,
The filing of this user information (600) is entered in corresponding files on each of customers.
4. a kind of call-information store method according to claim 1, characterized in that audio data is deposited into data storage
When forming audio-frequency information in region (400), the initial time date recorded in audio data addition is entered in audio-frequency information.
5. a kind of call-information store method according to claim 1, characterized in that if identification of contacts is in the database
The VOIP telephone number less than corresponding relationship people is inquired, this user information (600) is then fed back to recommendation by cloud server (200)
Corresponding relationship people call terminal (100) at.
6. a kind of call-information saves system, characterized in that including call terminal and cloud server, call terminal
Include:
Receiving unit is receiving the incoming call from any telephone number, for being marked off in its memory corresponding to the phone
The data storage areas (400) of number；
Call-information storage unit, if connecting, controls recording device for judging whether the talk line of this calling is connected
The audio data that recording device obtains is deposited into number to record to communication process, and after this end of calling by starting
According to formation audio-frequency information in storage region (400)；
Information transmitting unit is filled in region (500) for generating contact person after the telephone number, is received user and is filled out in contact person
The identification of contacts filled in region (500) is write, identification of contacts, telephone number and audio-frequency information are formed into user information
(600) it is sent in cloud server (200)；
Cloud server includes:
Receiving unit, for receiving user information (600) from call terminal (100)；
Call-information feedback unit is marked for extracting corresponding identification of contacts from user information (600) according to this contact person
Know the VOIP telephone number for inquiring corresponding relationship people in the database, and this user information (600) is fed back into corresponding relationship people
Call terminal (100) at.
7. a kind of call-information according to claim 6 saves system, characterized in that the call-information storage unit is also
When talk line for calling at this is not switched on, the data storage areas (400) of the telephone number is eliminated.
8. a kind of call-information according to claim 6 saves system, characterized in that the call-information storage unit is also
Starting for will record in audio data when audio data is deposited into and forms audio-frequency information in data storage areas (400)
Time of Day addition enters in audio-frequency information.
9. a kind of call-information according to claim 6 saves system, characterized in that the call-information feedback unit is also
When for inquiring the VOIP telephone number less than corresponding relationship people in the database in identification of contacts, by this user information
(600) it feeds back at the call terminal (100) of the corresponding relationship people of recommendation.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710190802.7A CN106941575B (en) | 2017-03-28 | 2017-03-28 | A kind of call-information store method and system |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710190802.7A CN106941575B (en) | 2017-03-28 | 2017-03-28 | A kind of call-information store method and system |
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| CN106941575B true CN106941575B (en) | 2019-11-29 |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111510660A (en) * | 2020-04-08 | 2020-08-07 | 华威普惠(北京)科技有限公司 | Telephone calling system, call information processing method, device and storage medium |
Families Citing this family (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111745689B (en) * | 2020-07-16 | 2021-12-21 | 浙江百应科技有限公司 | Method for realizing voice robot automatic test through recording playback comparison |
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| CN106941575A (en) | 2017-07-11 |
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