CN106845747A - Electricity charge risk prevention system application process based on power customer label - Google Patents
Electricity charge risk prevention system application process based on power customer label Download PDFInfo
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- CN106845747A CN106845747A CN201610491629.XA CN201610491629A CN106845747A CN 106845747 A CN106845747 A CN 106845747A CN 201610491629 A CN201610491629 A CN 201610491629A CN 106845747 A CN106845747 A CN 106845747A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0635—Risk analysis of enterprise or organisation activities
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/06—Electricity, gas or water supply
Abstract
The invention discloses a kind of electricity charge risk prevention system application process based on power customer label, comprise the following steps：Step one, builds electricity charge risk prevention system platform；Step 2, and the customer information for completing will be divided plus power consumption data and the business datum output of payment data genaration；Step 3, forms Service Database；Step 4, is combined into theme label storehouse；Step 5, if being identified as low-voltage client, the strategy in regulative strategy storehouse is directly performed, and return to step two, if being identified as high pressure big customer, call big customer's risk prevention system flow that risk regulation and control output control achievements result is carried out to high pressure big customer, be then back to step 2.Electricity charge risk prevention system application process based on power customer label of the invention, by the setting of step one, step 2, step 3, step 4 and step 5, just can effectively realize classifying user, separately treatment, effectively ensure that the controllable effect of big customer's tariff recovery risk simultaneously.
Description
Technical field
The present invention relates to a kind of power marketing field, more particularly to a kind of electricity charge based on power customer label
Risk prevention system application process.
Background technology
As socio-economic development eases up in recent years, Utilities Electric Co.'s tariff recovery pressure increasingly increases, tariff recovery risk
Prevention and control difficulty is continuously increased.Approached with sales market as new electricity changes, electric power enterprise needs the electricity improved for client badly
Take risk prevention system strategy, while requiring electric power enterprise service theory urgently from " customer demand orientation " further to " customer experience
It is oriented to " lifting, top-tier customer is excavated, the customer service of enterprise's precision, differentiation is realized, risk prevention system, drop are supported originally with this
The long-range strategy of synergy.
In terms of electricity charge risk prevention system, Guo Wang companies electricity charge risk prevention system thinking uses " plan of a family one ", but in high pressure
If can not equally be assessed by the way of " plan of a family one " and early warning big customer's electricity charge risk in user, it is impossible to enough actively
To tariff recovery risk, thus cannot ensure that big customer's tariff recovery risk is controllable, can control, controlling, ensureing electricity bill control specification
Efficiently.
The content of the invention
In view of the shortcomings of the prior art, it is an object of the invention to provide a kind of electricity that can realize high pressure big customer
Take and reclaim the controllable electricity charge risk prevention system application process based on power customer label of risk.
To achieve the above object, the invention provides following technical scheme：A kind of electricity charge wind based on power customer label
Dangerous prevention and control application process, it is characterised in that：Comprise the following steps：
Step one, builds electricity charge risk prevention system platform, and existing state's net tariff recovery policy library and big customer's wind are input into platform
Dangerous prevention and control flow；
Step 2, the power consumption information of power customer is gathered using the sales service system in power department, and according to power consumption
Customers are divided, the big client of power consumption is divided into high pressure big customer, the small client of power consumption is divided into low-voltage client,
And the customer information for completing will be divided plus power consumption data and the business datum output of payment data genaration；
Step 3, the business datum exported using a database receiving step two forms Service Database；
Step 4, the business datum in Service Database in extraction and switch process three, to each visitor inside business datum
Family sets corresponding basic label, is combined into theme label storehouse；
Step 5, the label inside theme label storehouse is input in electricity charge risk prevention system platform, electricity charge risk prevention system platform pair
Label is identified, if being identified as low-voltage client, the strategy in regulative strategy storehouse is directly performed, and return to step two, if knowing
Not Wei high pressure big customer, then call big customer's risk prevention system flow high pressure big customer is carried out risk regulation and control output control achievements knot
Really, monthly high pressure big customer risk prevention system object range is produced according to control achievements result, is then back to step 2.
As a further improvement on the present invention, also have based on the life of basic label in the theme label storehouse in above-mentioned steps four
Into complicated label, complicated label is input into electricity charge risk prevention system platform, low-voltage client then updates that complicated label is corresponding to be used
The implementation strategy at family is simultaneously performed, and high pressure client then updates big customer's risk prevention system object range, the complicated label generation step
It is as follows：
1st, be separately input to basic label in Customer Credit Risk Rating model and electricity charge risk evaluation model by theme label storehouse；
2nd, will enter into the credit signal group for drawing that the label in Customer Credit Risk Rating model is calculated plus customers' credit model
Synthesis credit label is input in electricity charge risk evaluation model, forms client's electricity charge risk assessment data；
3rd, basic label is combined the complicated label of output to label master with the client's electricity charge risk assessment data obtained in step 2
In exam pool；
Wherein, the Customer Credit Risk Rating model in step 1 is set up by the power user consumption in business datum and payment situation
And go out, electricity charge risk evaluation model is to be set up by the credit data of credit label and gone out.
As a further improvement on the present invention, the Customer Credit Risk Rating model in the step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and b is the electricity consumption numerical quantity of corresponding label user, and c is the electricity charge numerical value of every degree electricity, d
It is the actual numerical value of paying the fees of corresponding label user.
As a further improvement on the present invention, the electricity charge risk evaluation model in the step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and f is electricity charge risk assessment data numerical value.
As a further improvement on the present invention, the risk prevention system flow in above-mentioned steps five includes：
（1）, high pressure big customer is input into, and high pressure big customer is confirmed and is judged whether it is that provincial company is initiated, if not then
Risk prevention system flow startup is examined by big customer chief of the office, if then by Section director of marketing to risk prevention system flow
It is actuated for examination ＆ approval；
（2）, by step（1）After examination ＆ approval are completed, the information to risk subscribers is collected, and is used according to the risk collected
The information generation risk prevention system scheme at family, and risk prevention system scheme is carried out by Cui Fei teams and groups director and big customer chief of the office
Examination ＆ approval, continue if examination ＆ approval if, if examination ＆ approval do not pass through, return to adjustment risk prevention system scheme, are examined again after the completion of adjustment；
（3）, in step（2）Risk prevention and control scheme examination ＆ approval by later judge the fact risk whether 100,000 and more than, if so,
Risk prevention system scheme then is sent into marketing Section director further to examine, if it is not, risk prevention system scheme is then performed, meanwhile,
The examination ＆ approval of marketing Section director are by judging whether that user's voltage of risk is 35KV and the above or the fact after risk prevention system scheme
Risk 1,000,000 and more than, if so, then by scheme be sent to marketing leader with specific duties examination ＆ approval, if it is not, then perform risk prevention system side
Case, if marketing leader with specific duties's examination ＆ approval pass through, performs risk prevention system scheme；
Wherein, when marketing Section director and marketing leader with specific duties's examination ＆ approval do not pass through, equal return to step（2）After project setting
Again examine；
（4）, by step（2）And step（3）Risk prevention system scheme is examined after passing through and performing, it is negative by Cui Fei teams and groups
Whether duty people performs to risk prevention system and is estimated, if assessment passes through, judges continuous three months excessive risks of the user and hopeless
Execution is applied, if not then terminate to complete risk prevention system flow, if being then sent to big customer chief of the office assessment, if assessment if
It is sent to marketing leader with specific duties to be estimated, terminates to complete risk prevention system flow if if assessment；
Wherein, when Cui Fei teams and groups director, big customer chief of the office and marketing leader with specific duties's assessment do not pass through, return to
Step（4）Adjust and risk prevention system measure is performed again and be estimated.
Beneficial effects of the present invention, by the setting of step one, it is possible to effectively build a based process platform, lead to
Cross the setting of step 2, it is possible to which the power consumption data and payment data message of effective collection power customer, are later stage client
Divide and provide data basis, and pass through the setting of step 3, it is possible to which power consumption data and payment data message are integrated into shape
Into Service Database, and pass through the setting of step 4, it is possible to integrated customer information, form the base with customer information
This label, and pass through the setting of step 5, it is possible to different disposal is carried out to ready-portioned power customer, so just can be effective
Assessment and early warning big customer's electricity charge risk, actively tackle tariff recovery risk, it is ensured that big customer's tariff recovery risk is controllable, energy
Control, controlling, ensure that electricity bill control specification is efficient.
Brief description of the drawings
Fig. 1 is the general frame figure of the electricity charge risk prevention system application process based on power customer label of the invention；
Fig. 2 is the flow chart of the high pressure big customer's risk prevention system flow in Fig. 1.
Specific embodiment
The present invention is described in further detail below in conjunction with the embodiment given by accompanying drawing.
Referring to figs. 1 to shown in 2, a kind of electricity charge risk prevention system application process based on power customer label of the present embodiment,
It is characterized in that：Comprise the following steps：
Step one, builds electricity charge risk prevention system platform, and existing state's net tariff recovery policy library and big customer's wind are input into platform
Dangerous prevention and control flow；
Step 2, the power consumption information of power customer is gathered using the sales service system in power department, and according to power consumption
Customers are divided, the big client of power consumption is divided into high pressure big customer, the small client of power consumption is divided into low-voltage client,
And the customer information for completing will be divided plus power consumption data and the business datum output of payment data genaration；
Step 3, the business datum exported using a database receiving step two forms Service Database；
Step 4, the business datum in Service Database in extraction and switch process three, to each visitor inside business datum
Family sets corresponding basic label, is combined into theme label storehouse；
Step 5, the label inside theme label storehouse is input in electricity charge risk prevention system platform, electricity charge risk prevention system platform pair
Label is identified, if being identified as low-voltage client, the strategy in regulative strategy storehouse is directly performed, and return to step two, if knowing
Not Wei high pressure big customer, then call big customer's risk prevention system flow high pressure big customer is carried out risk regulation and control output control achievements knot
Really, monthly high pressure big customer risk prevention system object range is produced according to control achievements result, step 2 is then back to, by step
First, the setting of step 2, step 3 and step 4, it is possible to effectively gather customer information, and client is divided into low pressure visitor
Family and high pressure big customer, so just can carry out separate treatment by step 5 to voltage client and high pressure big customer, so that it may
Effectively realizing to the monitoring between high pressure big customer, it is to avoid problems of the prior art, wherein, the present embodiment
There is customer portrait panoramic view module, precision to urge channel on expense module, personalized billing module, line in sales service system
Promotional module and value-added service module so that sales service system functional diversities, with bigger application space.
As a kind of improved specific embodiment, also have based on basic mark in the theme label storehouse in above-mentioned steps four
The complicated label of generation is signed, complicated label is input into electricity charge risk prevention system platform, it is right that low-voltage client then updates complicated label institute
Using family implementation strategy and perform, high pressure client then updates big customer's risk prevention system object range, the complicated label generation
Step is as follows：
1st, be separately input to basic label in Customer Credit Risk Rating model and electricity charge risk evaluation model by theme label storehouse；
2nd, will enter into the credit signal group for drawing that the label in Customer Credit Risk Rating model is calculated plus customers' credit model
Synthesis credit label is input in electricity charge risk evaluation model, forms client's electricity charge risk assessment data；
3rd, basic label is combined the complicated label of output to label master with the client's electricity charge risk assessment data obtained in step 2
In exam pool；
Wherein, the Customer Credit Risk Rating model in step 1 is set up by the power user consumption in business datum and payment situation
And go out, electricity charge risk evaluation model is to be set up by the credit data of credit label and gone out, by step 1, step 2 and step
Rapid 3 setting, it is possible to effective that complicated label is generated according to the daily behavior of user, and pass through complicated label and set, so that it may
To realize the effect of real-time update to customer information from now on, keep contacting between label and client, it is to avoid because label
The less caused problem that corresponding cannot separately process of relation between client.
Used as a kind of improved specific embodiment, the Customer Credit Risk Rating model in the step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and b is the electricity consumption numerical quantity of corresponding label user, and c is the electricity charge numerical value of every degree electricity, d
It is the actual numerical value of paying the fees of corresponding label user, the electricity charge numerical value that the electricity consumption numerical quantity of user is multiplied by every degree electricity is corresponding mark
The electricity charge numerical value that user should pay is signed, by the numerical value except the actual payment numerical value in user just can effectively judge user's
How is credit information, from formula, it is apparent that then representing that creditworthiness is lower when the value of a numerical value is smaller.
Used as a kind of improved specific embodiment, the electricity charge risk evaluation model in the step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and f is electricity charge risk assessment data numerical value, from from the point of view of formula when the more big then f numbers of a numerical value
Value is smaller, then it represents that electricity charge risk is lower, then represents that f numerical value is bigger when a numerical value is smaller, then it represents that electricity charge risk is higher.
Used as a kind of improved specific embodiment, the risk prevention system flow in above-mentioned steps five includes：
（1）, high pressure big customer is input into, and high pressure big customer is confirmed and is judged whether it is that provincial company is initiated, if not then
Risk prevention system flow startup is examined by big customer chief of the office, if then by Section director of marketing to risk prevention system flow
It is actuated for examination ＆ approval；
（2）, by step（1）After examination ＆ approval are completed, the information to risk subscribers is collected, and is used according to the risk collected
The information generation risk prevention system scheme at family, and risk prevention system scheme is carried out by Cui Fei teams and groups director and big customer chief of the office
Examination ＆ approval, continue if examination ＆ approval if, if examination ＆ approval do not pass through, return to adjustment risk prevention system scheme, are examined again after the completion of adjustment；
（3）, in step（2）Risk prevention and control scheme examination ＆ approval by later judge the fact risk whether 100,000 and more than, if so,
Risk prevention system scheme then is sent into marketing Section director further to examine, if it is not, risk prevention system scheme is then performed, meanwhile,
The examination ＆ approval of marketing Section director are by judging whether that user's voltage of risk is 35KV and the above or the fact after risk prevention system scheme
Risk 1,000,000 and more than, if so, then by scheme be sent to marketing leader with specific duties examination ＆ approval, if it is not, then perform risk prevention system side
Case, if marketing leader with specific duties's examination ＆ approval pass through, performs risk prevention system scheme；
Wherein, when marketing Section director and marketing leader with specific duties's examination ＆ approval do not pass through, equal return to step（2）After project setting
Again examine；
（4）, by step（2）And step（3）Risk prevention system scheme is examined after passing through and performing, it is negative by Cui Fei teams and groups
Whether duty people performs to risk prevention system and is estimated, if assessment passes through, judges continuous three months excessive risks of the user and hopeless
Execution is applied, if not then terminate to complete risk prevention system flow, if being then sent to big customer chief of the office assessment, if assessment if
It is sent to marketing leader with specific duties to be estimated, terminates to complete risk prevention system flow if if assessment；
Wherein, when Cui Fei teams and groups director, big customer chief of the office and marketing leader with specific duties's assessment do not pass through, return to
Step（4）Adjust and risk prevention system measure is performed again and be estimated, by step（1）, step（2）, step（3）And step
（4）Setting, it is possible to realize different stage high pressure client give different administrative staff examination ＆ approval, realize correspondence examination ＆ approval effect
Really, so just can be good at carrying out risk prevention system to high pressure big customer.
In sum, by the setting of step one, step 2, step 3, step 4 and step 5, it is possible to effective real
The effect that existing high pressure big customer is separately processed with low-voltage client, just can so realize the effect of the risk prevention system to high pressure big customer
Really, so just can effectively assess with early warning big customer's electricity charge risk, actively tackle tariff recovery risk, it is ensured that big customer electricity
Take recovery risk it is controllable, can control, controlling, guarantee electricity bill control specification it is efficient.
The above is only the preferred embodiment of the present invention, and protection scope of the present invention is not limited merely to above-mentioned implementation
Example, all technical schemes belonged under thinking of the present invention belong to protection scope of the present invention.It should be pointed out that for the art
Those of ordinary skill for, some improvements and modifications without departing from the principles of the present invention, these improvements and modifications
Should be regarded as protection scope of the present invention.
Claims (5)
1. a kind of electricity charge risk prevention system application process based on power customer label, it is characterised in that：Comprise the following steps：
Step one, builds electricity charge risk prevention system platform, and existing state's net tariff recovery policy library and big customer's wind are input into platform
Dangerous prevention and control flow；
Step 2, the power consumption information of power customer is gathered using the sales service system in power department, and according to power consumption
Customers are divided, the big client of power consumption is divided into high pressure big customer, the small client of power consumption is divided into low-voltage client,
And the customer information for completing will be divided plus power consumption data and the business datum output of payment data genaration；
Step 3, the business datum exported using a database receiving step two forms Service Database；
Step 4, the business datum in Service Database in extraction and switch process three, to each visitor inside business datum
Family sets corresponding basic label, is combined into theme label storehouse；
Step 5, the label inside theme label storehouse is input in electricity charge risk prevention system platform, electricity charge risk prevention system platform pair
Label is identified, if being identified as low-voltage client, the strategy in regulative strategy storehouse is directly performed, and return to step two, if knowing
Not Wei high pressure big customer, then call big customer's risk prevention system flow high pressure big customer is carried out risk regulation and control output control achievements knot
Really, monthly high pressure big customer risk prevention system object range is produced according to control achievements result, is then back to step 2.
2. the electricity charge risk prevention system application process based on power customer label according to claim 1, it is characterised in that：On
Stating also has the complicated label based on the generation of basic label in the theme label storehouse in step 4, complicated label is input into electricity charge wind
In dangerous prevention and control platform, low-voltage client then updates the implementation strategy of user corresponding to complicated label and performs, and high pressure client then update
Big customer's risk prevention system object range, the complicated label generation step is as follows：
1st, be separately input to basic label in Customer Credit Risk Rating model and electricity charge risk evaluation model by theme label storehouse；
2nd, will enter into the credit signal group for drawing that the label in Customer Credit Risk Rating model is calculated plus customers' credit model
Synthesis credit label is input in electricity charge risk evaluation model, forms client's electricity charge risk assessment data；
3rd, basic label is combined the complicated label of output to label master with the client's electricity charge risk assessment data obtained in step 2
In exam pool；
Wherein, the Customer Credit Risk Rating model in step 1 is set up by the power user consumption in business datum and payment situation
And go out, electricity charge risk evaluation model is to be set up by the credit data of credit label and gone out.
3. the electricity charge risk prevention system application process based on power customer label according to claim 2, it is characterised in that：Institute
The Customer Credit Risk Rating model stated in step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and b is the electricity consumption numerical quantity of corresponding label user, and c is the electricity charge numerical value of every degree electricity, d
It is the actual numerical value of paying the fees of corresponding label user.
4. the electricity charge risk prevention system application process based on power customer label according to claim 3, it is characterised in that：Institute
The electricity charge risk evaluation model stated in step 1 is as follows：
；
Wherein, a is the numerical value of credit data, and f is electricity charge risk assessment data numerical value.
5. the electricity charge risk prevention system application process based on power customer label according to Claims 1-4 any one, its
It is characterised by：Risk prevention system flow in above-mentioned steps five includes：
（1）, high pressure big customer is input into, and high pressure big customer is confirmed and is judged whether it is that provincial company is initiated, if not then
Risk prevention system flow startup is examined by big customer chief of the office, if then by Section director of marketing to risk prevention system flow
It is actuated for examination ＆ approval；
（2）, by step（1）After examination ＆ approval are completed, the information to risk subscribers is collected, and is used according to the risk collected
The information generation risk prevention system scheme at family, and risk prevention system scheme is carried out by Cui Fei teams and groups director and big customer chief of the office
Examination ＆ approval, continue if examination ＆ approval if, if examination ＆ approval do not pass through, return to adjustment risk prevention system scheme, are examined again after the completion of adjustment；
（3）, in step（2）Risk prevention and control scheme examination ＆ approval by later judge the fact risk whether 100,000 and more than, if so,
Risk prevention system scheme then is sent into marketing Section director further to examine, if it is not, risk prevention system scheme is then performed, meanwhile,
The examination ＆ approval of marketing Section director are by judging whether that user's voltage of risk is 35KV and the above or the fact after risk prevention system scheme
Risk 1,000,000 and more than, if so, then by scheme be sent to marketing leader with specific duties examination ＆ approval, if it is not, then perform risk prevention system side
Case, if marketing leader with specific duties's examination ＆ approval pass through, performs risk prevention system scheme；
Wherein, when marketing Section director and marketing leader with specific duties's examination ＆ approval do not pass through, equal return to step（2）After project setting
Again examine；
（4）, by step（2）And step（3）Risk prevention system scheme is examined after passing through and performing, it is negative by Cui Fei teams and groups
Whether duty people performs to risk prevention system and is estimated, if assessment passes through, judges continuous three months excessive risks of the user and hopeless
Execution is applied, if not then terminate to complete risk prevention system flow, if being then sent to big customer chief of the office assessment, if assessment if
It is sent to marketing leader with specific duties to be estimated, terminates to complete risk prevention system flow if if assessment；
Wherein, when Cui Fei teams and groups director, big customer chief of the office and marketing leader with specific duties's assessment do not pass through, return to
Step（4）Adjust and risk prevention system measure is performed again and be estimated.
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| CN110163621A (en) * | 2018-02-10 | 2019-08-23 | 广州供电局有限公司 | A kind of electric power customer service big data DSS |
| CN110309932A (en) * | 2018-03-21 | 2019-10-08 | 国网浙江省电力公司湖州供电公司 | A kind of power customer resource fine-grained management method based on TEM |
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| CN109949150A (en) * | 2019-03-27 | 2019-06-28 | 深圳乐信软件技术有限公司 | A kind of user's credit method, apparatus, server and storage medium based on scene |
| CN110223030A (en) * | 2019-05-07 | 2019-09-10 | 平安科技（深圳）有限公司 | Remind strategy matching method, apparatus, computer equipment and storage medium |
| CN110428091A (en) * | 2019-07-10 | 2019-11-08 | 平安科技（深圳）有限公司 | Risk Identification Method and relevant device based on data analysis |
| CN113487448A (en) * | 2021-05-31 | 2021-10-08 | 国网上海市电力公司 | Power credit labeling method and system based on power big data |
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