CN106844378A - A kind of response mode determines method and apparatus - Google Patents
A kind of response mode determines method and apparatus Download PDFInfo
- Publication number
- CN106844378A CN106844378A CN201510885347.3A CN201510885347A CN106844378A CN 106844378 A CN106844378 A CN 106844378A CN 201510885347 A CN201510885347 A CN 201510885347A CN 106844378 A CN106844378 A CN 106844378A
- Authority
- CN
- China
- Prior art keywords
- user
- information
- current state
- historical data
- state information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/335—Filtering based on additional data, e.g. user or group profiles
- G06F16/337—Profile generation, learning or modification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Computational Linguistics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Mathematical Physics (AREA)
- Artificial Intelligence (AREA)
- Human Computer Interaction (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
Determine method the embodiment of the invention discloses a kind of response mode, methods described includes：Obtain the current state information of user；Obtain the historical data information of the user；The current state information of the user and the historical data information of the user to obtaining are analyzed treatment, obtain the response mode of response message；Wherein, the response message is the reply message of the problem proposed for the user.The embodiment of the present invention further simultaneously discloses a kind of response mode determining device.
Description
Technical field
Determine the present invention relates to the information processing technology in moving communicating field, more particularly to a kind of response mode
Method and apparatus.
Background technology
With the development of mobile Internet, customer service system is more than by interactive voice response
(Interactive Voice Response, IVR) business platform can just meet the demand of user, mobile interchange
Net is by the use environment of user and the more fragmentation of time cutting, therefore customer service accesses what entrance also became
More diversification, from traditional mode voice call to wechat public service platform, microblogging, Baidu are known
Transfer.Access the feature of diversification based on mobile Internet fragmentation characteristic and customer service, user with customer service
Also become to become increasingly complex and diversification in communication and interactive mode, such as text, voice, picture, text
Plus picture, voice add the modes such as picture.At present, the technology that customer service system is mainly used includes：Search, from
Right Language Processing etc..
Existing customer service is primarily present following three kinds of modes：The first is IVR business platforms, interactive language
Sound response (Interactive Voice Response, IVR) business is automatic voice responding business, is in movement
The business extended out on the basis of basic speech business is netted, by global system for mobile communications (Global System
For Mobile Communications, GSM)/CDMA (Code Division Multiple Access,
CDMA) wireless network and voice class increment support platform provide a user with voice service；Second is sale
The customer service platform of displaying class website, the type customer service is mainly the interaction side by the person to person of third-party platform
Formula；The third is to add artificial mode based on template, such as my customer service of Alipay is listed be based on first
User's common problem of big data, is standardized answer based on these common problems, and user can directly select
Check；If not these problems, user can select to turn manual service.
But, the response mode of existing customer service is main or is carried out by artificial, it is impossible to preferably
Method ensures the real time service of whole day twenty four hours.Although having there is automatic-answering back device in prior art
System, but the answer of existing auto-answer mode is all Templated answer, it is impossible to according to different use
The demand at family selects different response modes, and relatively stiff, form is also relatively simple, Consumer's Experience effect compared with
Difference, also can be brought unforeseen loss to enterprise.
The content of the invention
In order to solve the above technical problems, the embodiment of the present invention expects that providing a kind of response mode determines method and dress
Put, the response mode for solving existing automatic-answering back device can not select different answering according to the demand of different user
Answer mode and the single problem of form, it is to avoid bring loss to enterprise.Meanwhile, improve the experience effect of user
Really.
The technical proposal of the invention is realized in this way：
A kind of response mode determines method, and methods described includes：
Obtain the current state information of user；
Obtain the historical data information of the user；
The current state information of the user and the historical data information of the user to obtaining are analyzed place
Reason, obtains the response mode of response message；Wherein, the response message is for asking that the user proposes
The reply message of topic.
Optionally, the current state information for obtaining user, including：
The current state information of the user is obtained, and the current state information of the user is stored to individual character
In change system；Wherein, the current state information of the user includes：Current time, the user are current
Environmental information and the current emotional information of the user.
Optionally, the historical data information for obtaining the user, including：
The historical data information of the user is obtained in the user history information storehouse of the personalization system；Its
In, the historical data information of the user includes：The base attribute information of the user, the row of the user
It is characterized the hobby with the user.
Optionally, the historical data letter of the current state information of the described couple of user for obtaining and the user
Breath is analyzed treatment, obtains the response mode of response message, including：
The historical data information of current state information and the user to the user carries out information extraction, obtains
To the fisrt feature data of the user；
The fisrt feature data of the user to obtaining carry out Algorithm Analysis treatment, obtain the response message
Response mode.
Optionally, it is described that the current state information of the user and the historical data information of the user are carried out
Feature information extraction, obtains the fisrt feature data of the user, including：
The historical data information of current state information and the user to the user is normalized；
The current state information of the user after to treatment and the historical data information of the user carry out feature
Information extraction, obtains the fisrt feature data of the user.
Optionally, the response mode includes the combination of following or Arbitrary Term：Voice mode, video side
Formula, text mode, pictorial manner.
A kind of response mode determining device, described device includes：First acquisition unit, second acquisition unit and
Processing unit, wherein：
The first acquisition unit, the current state information for obtaining user；
The second acquisition unit, the historical data information for obtaining the user；
The processing unit, the history of current state information and the user for the user to obtaining
Data message is analyzed treatment, obtains the response mode of response message；Wherein, the response message is pin
The reply message of the problem proposed to the user.
Optionally, the first acquisition unit specifically for：
The current state information of the user is obtained, and the current state information of the user is stored to individual character
In change system；Wherein, the current state information of the user includes：Current time, the user are current
Environmental information and the current emotional information of the user.
Optionally, the second acquisition unit specifically for：
The historical data information of the user is obtained in the user history information storehouse of the personalization system；Its
In, the historical data information of the user includes：The base attribute information of the user, the row of the user
It is characterized the hobby with the user.
Optionally, the processing unit includes：Acquisition module and processing module, wherein：
The acquisition module, for the historical data letter of the current state information to the user and the user
Breath carries out information extraction, obtains the fisrt feature data of the user；
The processing module, the fisrt feature data for the user to obtaining carry out Algorithm Analysis treatment,
Obtain the response mode of the response message.
Optionally, the acquisition module specifically for：
The historical data information of current state information and the user to the user is normalized；
The current state information of the user after to treatment and the historical data information of the user carry out feature
Information extraction, obtains the fisrt feature data of the user.
The response mode includes the combination of following or Arbitrary Term：Voice mode, video mode, text
Mode, pictorial manner.
The response mode that the embodiment of the present invention is provided determines method and apparatus, can obtain the current shape of user
State information, and obtain the historical data information of user, the afterwards current state information of user and use to obtaining
The historical data information at family is analyzed treatment, obtains the response mode of response message；Wherein, response message
It is the reply message of the problem proposed for user；So, can be according to the current state information of different user
And historical data information, the response mode of the suitable user of selection, solve the answer party of existing automatic-answering back device
Formula can not select different response modes and the single problem of form according to the demand of different user, it is to avoid to enterprise
Industry brings loss.Meanwhile, improve the experience effect of user.
Brief description of the drawings
Fig. 1 is the schematic flow sheet that a kind of response mode provided in an embodiment of the present invention determines method；
Fig. 2 is a kind of structural representation of intelligent customer service answering system provided in an embodiment of the present invention；
Fig. 3 is the schematic flow sheet that another response mode provided in an embodiment of the present invention determines method；
Fig. 4 is the schematic flow sheet that another response mode provided in an embodiment of the present invention determines method；
Fig. 5 is a kind of structural representation of response mode determining device provided in an embodiment of the present invention；
Fig. 6 is the structural representation of another response mode determining device provided in an embodiment of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clearly
Chu, it is fully described by.
Embodiments of the invention provide a kind of response mode and determine method, and shown in reference picture 1, the method includes
Following steps：
Step 101, the current state information for obtaining user.
Specifically, the current state information that step obtains user can be realized by response mode determining device；
Wherein, response mode determining device can be terminal.
Step 102, the historical data information for obtaining user.
Specifically, the historical data information that step obtains user can be realized by response mode determining device.
Step 103, the current state information of user and the historical data information of user to obtaining are analyzed
Treatment, obtains the response mode of response message.
Wherein, response message is the reply message of the problem proposed for user.
Specifically, step is divided the current state information of user and the historical data information of user that obtain
Analysis is processed, and the response mode for obtaining response message can be realized by response mode determining device.
The response mode that the present invention is provided determines that method can apply to the intelligent customer service answering system shown in Fig. 2
In, the intelligent customer service answering system includes：Testing and analysis system, personalization system, decision system and knowledge
Storehouse.Wherein, testing and analysis system can obtain the current state information of user and the historical data of user, certainly
The current state information of user and the historical data of user that plan system can be obtained to survey analysis system are divided
Analysis is processed, and obtains returning the response mode of response message.It should be noted that under response mode can include
One, face or the combination of Arbitrary Term：The forms such as voice, video, text, image, wherein, the group of Arbitrary Term
Conjunction can be that at least two modes combine a kind of new form of composition, or include at least two shapes simultaneously
Formula but still be independent；For example：The combination of text and image can be by text embedded images,
Can also include two kinds of image file and text respectively, both separate.Response mode can be with
In knowledge base, decision system can exist according to the historical data of the current state information of user and user for storage
Obtained in knowledge base and the suitable response mode of the state of active user.It is of course also possible to support to be transferred to such as figure
The artificial customer service in intelligent customer service system shown in 2 carries out response.
The response mode that the embodiment of the present invention is provided determines method, can obtain the current state information of user,
And the historical data information of user is obtained, the current state information of user and the history of user to obtaining afterwards
Data message is analyzed treatment, obtains the response mode of response message；Wherein, response message is for use
The reply message of the problem that family proposes；So, can be according to the current state information of different user and history number
It is believed that breath, the response mode of the suitable user of selection, the response mode for solving existing automatic-answering back device can not root
Different response modes and the single problem of form are selected according to the demand of different user, it is to avoid bring damage to enterprise
Lose.Meanwhile, improve the experience effect of user.
Embodiments of the invention provide a kind of response mode and determine method, and shown in reference picture 3, the method includes
Following steps：
Step 201, response mode determining device obtain the current state information of user, and by the current of user
Status information is stored into personalization system.
Wherein, the current state information of user includes：Current time, user current environmental information and use
The current emotional information in family.
Specifically, can be that testing and analysis system in intelligent customer service answering system is believed by terminal or base station
The current state information for ceasing to obtain user, afterwards, the current shape of the user that testing and analysis system will be obtained
In user's current state information storehouse in state information transfer to personalization system.In the current state information of user
The current time can be the different moment, the current context information of user can include the motion shape of user
State for example whether during exercise, whether on the vehicle of traveling, the information such as the geographical position of user, user's
Emotional information can include that the word speed intonation situation of change of user, user are in the letters such as glad, indignation, complaint
Breath.
Step 202, response mode determining device obtain user in the user history information storehouse of personalization system
Historical data information.
Wherein, the historical data information of user includes：The base attribute information of user, the behavioural characteristic of user
With the hobby of user.
Specifically, can be the use of testing and analysis system in intelligent customer service answering system in personalization system
Acquired in the history information library of family；Wherein, the base attribute of the user in the historical data information of user
Information can including the sex of user, age, occupation etc. information, the behavioural characteristic of user can include user
The information such as custom, personality, the hobby of user can include user's specifically hobby etc..User's goes through
History data message can be that the user being stored in advance in personalization system according to the different information of different user goes through
In history information bank.
Step 203, response mode determining device are to the current state information of user and the history of user that obtain
Data message is analyzed treatment, obtains the response mode of response message.
Wherein, response message is the reply message of the problem proposed for user.
It should be noted that the explanation in the present embodiment with same steps in other embodiments is referred to other
Description in embodiment, here is omitted.
The response mode that the embodiment of the present invention is provided determines method, can obtain the current state information of user,
And the historical data information of user is obtained, the current state information of user and the history of user to obtaining afterwards
Data message is analyzed treatment, obtains the response mode of response message；Wherein, response message is for use
The reply message of the problem that family proposes；So, can be according to the current state information of different user and history number
It is believed that breath, the response mode of the suitable user of selection, the response mode for solving existing automatic-answering back device can not root
Different response modes and the single problem of form are selected according to the demand of different user, it is to avoid bring damage to enterprise
Lose.Meanwhile, improve the experience effect of user.
Embodiments of the invention provide a kind of response mode and determine method, and shown in reference picture 4, the method includes
Following steps：
Step 301, response mode determining device obtain the current state information of user, and by the current of user
Status information is stored into personalization system.
Wherein, the current state information of user includes：Current time, user current environmental information and use
The current emotional information in family.
Step 302, response mode determining device obtain user in the user history information storehouse of personalization system
Historical data information.
Wherein, the historical data information of user includes：The base attribute information of user, the behavioural characteristic of user
With the hobby of user.
Step 303, response mode determining device are to the current state information of user and the historical data letter of user
Breath carries out information extraction, obtains the fisrt feature data of user.
Wherein, step 303 is entered row information and is carried to the current state information of user and the historical data information of user
Take, the fisrt feature data for obtaining user can be accomplished by the following way：
303a, response mode determining device are entered to the current state information of user and the historical data information of user
Row normalized.
Specifically, decision system in intelligent customer service answering system is to the current state information of user and user
Historical data information is normalized so that the current state information of user and the historical data letter of user
The uniform format of the data in breath, is easy to calculating to process.
303b, response mode determining device are to the current state information of the user after treatment and the history number of user
It is believed that breath carries out characteristic information extraction, the fisrt feature data of user are obtained.
Specifically, decision system in intelligent customer service answering system to being normalized after user
The historical data information of current state information and user carries out feature extraction, obtains wherein representative number
According to so that Data Discretization, consumption and the amount of calculation of terminal can be reduced.
The fisrt feature data of the user of step 304, response mode determining device to obtaining carry out Algorithm Analysis
Treatment, obtains the response mode of response message.
Specifically, as shown in Figure 2, the decision system in intelligent customer service answering system can become including state
Amount module, report function module, reply policy module and optimization algorithm module.Wherein, state variable mould
Block can obtain the first of user from the historical data information of the current state information of the user for obtaining and user
Characteristic, and Reward Program module is sent the data to, Reward Program module combination optimization algorithm mould
Block uses nitrification enhancement to the fisrt feature data of user, with for continuous with system interaction number of times
Increase, constantly improve the strategy replied, obtain determining the function optimal plans of such as Bellman of optimal policy
Slightly formula, while carrying out maximum estimation to function using the method approached, obtains optimal policy, and send
Into reply policy module, the response mode replied in policy module combination knowledge base obtains optimal suitable use
The response mode at family.
Wherein, incidence relation is set up with intelligent customer service answering system by application program such as wechat with user to enter
Illustrated as a example by the consulting of row problem：User proposes problem, inspection by the intelligent customer service answering system in wechat
Examining system obtains the current state information of user and stores in personalization system；The history of user is obtained simultaneously
Data message；Can specifically the speed v that user matched be calculated according to the real time position change information of user
With temporal information t, final judgement obtains user and is now in the vehicle of traveling, with reference to the history for getting
Data message, what user was engaged in is paperwork, and user prefers reading, while the conventional communication of user
Record is brief several wheels, and based on word, what now decision system returned to user is summing-up
With recapitulative text information；If detecting the mood variable of user more than threshold value, display user locates this moment
In worried or irritated state, now system is tactful by adjustment reply, gives user with open-and-shut picture time
Complex form, adversely affects to user emotion at this moment so as to avoid daimonji.
It should be noted that the explanation in the present embodiment with same steps in other embodiments is referred to other
Description in embodiment, here is omitted.
The response mode that the embodiment of the present invention is provided determines method, can obtain the current state information of user,
And the historical data information of user is obtained, the current state information of user and the history of user to obtaining afterwards
Data message is analyzed treatment, obtains the response mode of response message；Wherein, response message is for use
The reply message of the problem that family proposes；So, can be according to the current state information of different user and history number
It is believed that breath, the response mode of the suitable user of selection, the response mode for solving existing automatic-answering back device can not root
Different response modes and the single problem of form are selected according to the demand of different user, it is to avoid bring damage to enterprise
Lose.Meanwhile, improve the experience effect of user.
Embodiments of the invention provide a kind of response mode determining device, can apply to Fig. 1,3~4 corresponding
A kind of response mode that embodiment is provided determines in method that shown in reference picture 5, the device includes：First obtains
Unit 41, second acquisition unit 42 and processing unit 43 are taken, wherein：
First acquisition unit 41, the current state information for obtaining user.
Second acquisition unit 42, the historical data information for obtaining user.
Processing unit 43, the historical data information of current state information and user for the user to obtaining is entered
Row analyzing and processing, obtains the response mode of response message.
Wherein, response message is the reply message of the problem proposed for user.
The response mode determining device that the embodiment of the present invention is provided, can obtain the current state information of user,
And the historical data information of user is obtained, the current state information of user and the history of user to obtaining afterwards
Data message is analyzed treatment, obtains the response mode of response message；Wherein, response message is for use
The reply message of the problem that family proposes；So, can be according to the current state information of different user and history number
It is believed that breath, the response mode of the suitable user of selection, the response mode for solving existing automatic-answering back device can not root
Different response modes and the single problem of form are selected according to the demand of different user, it is to avoid bring damage to enterprise
Lose.Meanwhile, improve the experience effect of user.
Specifically, first acquisition unit 41 is specifically for performing following steps：
The current state information of user is obtained, and the current state information of user is stored into personalization system.
Wherein, the current state information of user includes：Current time, user current environmental information and use
The current emotional information in family.
Specifically, second acquisition unit 42 is specifically for performing following steps：
The historical data information of user is obtained in the user history information storehouse of personalization system.
Wherein, the historical data information of user includes：The base attribute information of user, the behavioural characteristic of user
With the hobby of user.
Specific optional, shown in reference picture 6, processing unit 43 includes：Acquisition module 431 and treatment mould
Block 432, wherein：
Acquisition module 431, letter is carried out for the current state information and the historical data information of user to user
Breath is extracted, and obtains the fisrt feature data of user.
Processing module 432, the fisrt feature data for the user to obtaining carry out Algorithm Analysis treatment, obtain
To the response mode of response message.
Further specifically, acquisition module 431 is specifically for performing following steps：
The historical data information of current information and user to user is normalized.
The historical data information of current state information and user to the user after treatment carries out characteristic information extraction,
Obtain the fisrt feature data of user.
It should be noted that the interaction in the present embodiment between unit is referred to Fig. 1,3~4
A kind of response mode that corresponding embodiment is provided determines the interaction in method, and here is omitted.
The response mode determining device that the embodiment of the present invention is provided, can obtain the current state information of user,
And the historical data information of user is obtained, the current state information of user and the history of user to obtaining afterwards
Data message is analyzed treatment, obtains the response mode of response message；Wherein, response message is for use
The reply message of the problem that family proposes；So, can be according to the current state information of different user and history number
It is believed that breath, the response mode of the suitable user of selection, the response mode for solving existing automatic-answering back device can not root
Different response modes and the single problem of form are selected according to the demand of different user, it is to avoid bring damage to enterprise
Lose.Meanwhile, improve the experience effect of user.
In actual applications, the first acquisition unit 41, second acquisition unit 42, processing unit 43,
Acquisition module 431 and processing module 432 can be by the central processing units in wireless data transmission equipment
(Central Processing Unit, CPU), microprocessor (Micro Processor Unit, MPU), number
Word signal processor (Digital Signal Processor, DSP) or field programmable gate array (Field
Programmable Gate Array, FPGA) etc. realize.
It should be understood by those skilled in the art that, embodiments of the invention can be provided as method, system or meter
Calculation machine program product.Therefore, the present invention can using hardware embodiment, software implementation or combine software and
The form of the embodiment of hardware aspect.And, the present invention can be used and wherein include calculating at one or more
Computer-usable storage medium (the including but not limited to magnetic disk storage and optical storage of machine usable program code
Device etc.) on implement computer program product form.
The present invention is with reference to method according to embodiments of the present invention, equipment (system) and computer program product
Flow chart and/or block diagram describe.It should be understood that flow chart and/or side can be realized by computer program instructions
The knot of flow in each flow and/or square frame and flow chart and/or block diagram and/or square frame in block diagram
Close.Can provide these computer program instructions to all-purpose computer, special-purpose computer, Embedded Processor or
The processor of other programmable data processing devices is producing a machine so that by computer or other can
The instruction of the computing device of programming data processing equipment is produced for realizing in one flow of flow chart or multiple
The device of the function of being specified in one square frame of flow and/or block diagram or multiple square frames.
These computer program instructions may be alternatively stored in can guide computer or other programmable data processing devices
In the computer-readable memory for working in a specific way so that storage is in the computer-readable memory
Instruction is produced includes the manufacture of command device, and the command device is realized in one flow of flow chart or multiple streams
The function of being specified in one square frame of journey and/or block diagram or multiple square frames.
These computer program instructions can be also loaded into computer or other programmable data processing devices, made
Obtain and series of operation steps performed on computer or other programmable devices to produce computer implemented treatment,
So as to the instruction performed on computer or other programmable devices is provided for realizing in one flow of flow chart
Or specified in multiple one square frame of flow and/or block diagram or multiple square frames function the step of.
The above, only presently preferred embodiments of the present invention is not intended to limit protection model of the invention
Enclose.
Claims (12)
1. a kind of response mode determines method, it is characterised in that methods described includes：
Obtain the current state information of user；
Obtain the historical data information of the user；
The current state information of the user and the historical data information of the user to obtaining are analyzed place
Reason, obtains the response mode of response message；Wherein, the response message is for asking that the user proposes
The reply message of topic.
2. method according to claim 1, it is characterised in that the current state letter of the acquisition user
Breath, including：
The current state information of the user is obtained, and the current state information of the user is stored to individual character
In change system；Wherein, the current state information of the user includes：Current time, the user are current
Environmental information and the current emotional information of the user.
3. method according to claim 1, it is characterised in that the history number of the acquisition user
It is believed that breath, including：
The historical data information of the user is obtained in the user history information storehouse of the personalization system；Its
In, the historical data information of the user includes：The base attribute information of the user, the row of the user
It is characterized the hobby with the user.
4. method according to claim 1, it is characterised in that the described couple of user's for obtaining works as
The historical data information of preceding status information and the user is analyzed treatment, obtains the answer party of response message
Formula, including：
The historical data information of current state information and the user to the user carries out information extraction, obtains
To the fisrt feature data of the user；
The fisrt feature data of the user to obtaining carry out Algorithm Analysis treatment, obtain the response message
Response mode.
5. method according to claim 4, it is characterised in that the current state to the user
The historical data information of information and the user carries out feature information extraction, obtains the fisrt feature of the user
Data, including：
The historical data information of current state information and the user to the user is normalized；
The current state information of the user after to treatment and the historical data information of the user carry out feature
Information extraction, obtains the fisrt feature data of the user.
6. according to any described method of Claims 1 to 5, it is characterised in that
The response mode includes the combination of following or Arbitrary Term：Voice mode, video mode, text
Mode, pictorial manner.
7. a kind of response mode determining device, it is characterised in that described device includes：First acquisition unit,
Second acquisition unit and processing unit, wherein：
The first acquisition unit, the current state information for obtaining user；
The second acquisition unit, the historical data information for obtaining the user；
The processing unit, the history of current state information and the user for the user to obtaining
Data message is analyzed treatment, obtains the response mode of response message；Wherein, the response message is pin
The reply message of the problem proposed to the user.
8. device according to claim 7, it is characterised in that the first acquisition unit specifically for：
The current state information of the user is obtained, and the current state information of the user is stored to individual character
In change system；Wherein, the current state information of the user includes：Current time, the user are current
Environmental information and the current emotional information of the user.
9. device according to claim 7, it is characterised in that the second acquisition unit specifically for：
The historical data information of the user is obtained in the user history information storehouse of the personalization system；Its
In, the historical data information of the user includes：The base attribute information of the user, the row of the user
It is characterized the hobby with the user.
10. device according to claim 7, it is characterised in that the processing unit includes：Obtain
Module and processing module, wherein：
The acquisition module, for the historical data letter of the current state information to the user and the user
Breath carries out information extraction, obtains the fisrt feature data of the user；
The processing module, the fisrt feature data for the user to obtaining carry out Algorithm Analysis treatment,
Obtain the response mode of the response message.
11. devices according to claim 10, it is characterised in that the acquisition module specifically for：
The historical data information of current state information and the user to the user is normalized；
The current state information of the user after to treatment and the historical data information of the user carry out feature
Information extraction, obtains the fisrt feature data of the user.
12. according to any described device of claim 7~11, it is characterised in that
The response mode includes the combination of following or Arbitrary Term：Voice mode, video mode, text
Mode, pictorial manner.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510885347.3A CN106844378A (en) | 2015-12-04 | 2015-12-04 | A kind of response mode determines method and apparatus |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510885347.3A CN106844378A (en) | 2015-12-04 | 2015-12-04 | A kind of response mode determines method and apparatus |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106844378A true CN106844378A (en) | 2017-06-13 |
Family
ID=59151082
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510885347.3A Pending CN106844378A (en) | 2015-12-04 | 2015-12-04 | A kind of response mode determines method and apparatus |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106844378A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108304489A (en) * | 2018-01-05 | 2018-07-20 | 广东工业大学 | A kind of goal directed type personalization dialogue method and system based on intensified learning network |
| CN108876432A (en) * | 2018-05-15 | 2018-11-23 | 中国联合网络通信集团有限公司 | Information processing method, device and the customer service terminal of intelligent customer service |
| CN109582781A (en) * | 2018-11-21 | 2019-04-05 | 平安科技（深圳）有限公司 | Selection method, device, computer equipment and the storage medium of follow-up problem |
| CN109726277A (en) * | 2018-12-30 | 2019-05-07 | 联想(北京)有限公司 | A kind of data processing method and device |
| CN111506711A (en) * | 2019-01-14 | 2020-08-07 | 北京京东尚科信息技术有限公司 | Intelligent customer service response method and device |
| CN111602154A (en) * | 2017-12-29 | 2020-08-28 | 西布雷恩公司 | Session handling using dialog ranking and enhanced proxy |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1637740A (en) * | 2003-11-20 | 2005-07-13 | 阿鲁策株式会社 | Conversation control apparatus, and conversation control method |
| CN101287172A (en) * | 2008-05-28 | 2008-10-15 | 德信无线通讯科技（北京）有限公司 | Automatic response method and system |
| CN105094315A (en) * | 2015-06-25 | 2015-11-25 | 百度在线网络技术（北京）有限公司 | Method and apparatus for smart man-machine chat based on artificial intelligence |
-
2015
- 2015-12-04 CN CN201510885347.3A patent/CN106844378A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1637740A (en) * | 2003-11-20 | 2005-07-13 | 阿鲁策株式会社 | Conversation control apparatus, and conversation control method |
| CN101287172A (en) * | 2008-05-28 | 2008-10-15 | 德信无线通讯科技（北京）有限公司 | Automatic response method and system |
| CN105094315A (en) * | 2015-06-25 | 2015-11-25 | 百度在线网络技术（北京）有限公司 | Method and apparatus for smart man-machine chat based on artificial intelligence |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111602154A (en) * | 2017-12-29 | 2020-08-28 | 西布雷恩公司 | Session handling using dialog ranking and enhanced proxy |
| CN108304489A (en) * | 2018-01-05 | 2018-07-20 | 广东工业大学 | A kind of goal directed type personalization dialogue method and system based on intensified learning network |
| CN108876432A (en) * | 2018-05-15 | 2018-11-23 | 中国联合网络通信集团有限公司 | Information processing method, device and the customer service terminal of intelligent customer service |
| CN109582781A (en) * | 2018-11-21 | 2019-04-05 | 平安科技（深圳）有限公司 | Selection method, device, computer equipment and the storage medium of follow-up problem |
| CN109726277A (en) * | 2018-12-30 | 2019-05-07 | 联想(北京)有限公司 | A kind of data processing method and device |
| CN111506711A (en) * | 2019-01-14 | 2020-08-07 | 北京京东尚科信息技术有限公司 | Intelligent customer service response method and device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106844378A (en) | A kind of response mode determines method and apparatus | |
| CN110085225B (en) | Voice interaction method and device, intelligent robot and computer readable storage medium | |
| EP3525438A1 (en) | Artificial intelligence based service implementation | |
| CN109684047A (en) | Event-handling method, device, equipment and computer storage medium | |
| CN108476230A (en) | The optimal routing acted on behalf of based on the interaction of machine learning to liaison centre | |
| CN107610695A (en) | Driver's voice wakes up the dynamic adjusting method of instruction word weight | |
| CN107071193B (en) | Method and device for accessing interactive response system to user | |
| CN108052605A (en) | A kind of intelligent Answer System based on client feature library | |
| CN108363745A (en) | The method and apparatus that robot customer service turns artificial customer service | |
| CN109670023A (en) | Man-machine automatic top method for testing, device, equipment and storage medium | |
| CN110956956A (en) | Voice recognition method and device based on policy rules | |
| CN107392783A (en) | Social contact method and device based on virtual reality | |
| CN109523538A (en) | A kind of people counting method and system based on generation confrontation neural network | |
| CN110321863A (en) | Age recognition methods and device, storage medium | |
| CN111813910B (en) | Customer service problem updating method, customer service problem updating system, terminal equipment and computer storage medium | |
| CN111435482A (en) | Outbound model construction method, outbound method, device and storage medium | |
| US10498897B1 (en) | Systems and methods for simulating multiple call center balancing | |
| WO2022048515A1 (en) | Method and apparatus for implementing evaluation, and storage medium | |
| CN109242043A (en) | Method and apparatus for generating information prediction model | |
| US20170316453A1 (en) | Information processing apparatus and information processing method | |
| CN111400596B (en) | Information sharing method and device | |
| KR20230078785A (en) | Analysis of augmented reality content item usage data | |
| KR101256652B1 (en) | System and method for predicting tour behaviour pattern of tourists | |
| CN110264243A (en) | Product promotion method, apparatus, equipment and storage medium based on In vivo detection | |
| CN110166642A (en) | A kind of predictive outbound method and apparatus |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170613 |