CN106792604B - Method and device for service prompt in communication process - Google Patents
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Abstract
The disclosure relates to a method and a device for service prompt in a communication process, and belongs to the technical field of terminals. The method comprises the following steps: acquiring voice prompt information in the communication process with the service number; converting the voice prompt information into text information; extracting a plurality of content keywords from the text information; displaying the plurality of content keywords on a communication interface. According to the method and the device, in the communication process with the service number, service prompt is not only carried out in a voice broadcasting mode, but also the content keywords corresponding to the voice prompt information are displayed on the communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
Description
Technical Field
The present disclosure relates to the field of terminal technologies, and in particular, to a method and an apparatus for service notification during a communication process.
Background
In modern society, in order to better serve a user, many service providers set a service number, and the user can obtain a service provided by the service provider by dialing the service number. Generally, service providers provide a large number of services, and service prompts can be provided during communication in order to provide the services in a targeted manner.
At present, in the communication process with a service number, a terminal mainly adopts a voice broadcast mode to prompt services provided by a service provider, a user touches a corresponding number key on a communication interface according to the voice prompt, and the terminal accesses the corresponding services by detecting the touch operation of the user. For example, a china mobile subscriber may dial the service number 10086 of the china mobile when wanting to inquire the current monthly fee, and in the communication process with the service number 10086, the terminal uses a voice broadcast mode to prompt the user to enter manual service by pressing the number key 0, inquire the fee by pressing the number key 1, consult services by pressing the number key 2, and the like, and the user touches the number key 1 on the communication interface according to the voice prompt, and the terminal accesses the fee inquiry service by detecting the touch operation of the user.
Disclosure of Invention
The present disclosure provides a method and an apparatus for service prompt in communication process
According to a first aspect of the embodiments of the present disclosure, there is provided a method for service notification during communication, the method including:
acquiring voice prompt information in the communication process with the service number;
converting the voice prompt information into text information;
extracting a plurality of content keywords from the text information;
displaying the plurality of content keywords on a communication interface.
In another embodiment of the present disclosure, the converting the voice prompt message into a text message includes:
segmenting the voice prompt information into multi-frame audio signals;
acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters;
and composing the characters corresponding to the multi-frame audio signals into the character information.
In another embodiment of the present disclosure, each content keyword comprises a numeric portion and a text portion;
the displaying the plurality of content keywords on the communication interface includes:
displaying a numeric portion and a text portion of each content keyword on the communication interface; or the like, or, alternatively,
and selecting a target content keyword from the plurality of content keywords according to the selection frequency of the plurality of content keywords, and displaying the digital part and the text part of the target content keyword and the digital part of the rest content keywords on the communication interface.
In another embodiment of the present disclosure, the displaying the plurality of content keywords on the communication interface includes:
and displaying the plurality of content keywords at the designated positions of the communication interface according to the sequence of the numbers from small to large.
In another embodiment of the present disclosure, the method further comprises:
hiding the plurality of content keywords on the communication interface when a selected operation on any content keyword is detected.
According to a second aspect of the embodiments of the present disclosure, there is provided an apparatus for service notification during communication, the apparatus including:
the acquisition module is used for acquiring voice prompt information in the communication process with the service number;
the conversion module is used for converting the voice prompt information into character information;
the extraction module is used for extracting a plurality of content keywords from the text information;
and the display module is used for displaying the plurality of content keywords on the communication interface.
In another embodiment of the present disclosure, the converting module is configured to segment the voice prompt message into multi-frame audio signals; acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters; and composing the characters corresponding to the multi-frame audio signals into the character information.
In another embodiment of the present disclosure, each content keyword comprises a numeric portion and a text portion;
the display module is used for displaying the digital part and the character part of each content keyword on the communication interface; or the like, or, alternatively,
the display module is used for selecting a target content keyword from the content keywords according to the selection frequency of the content keywords, and displaying the digital part and the text part of the target content keyword and the digital part of the rest content keywords on the communication interface.
In another embodiment of the present disclosure, the display module is configured to display the plurality of content keywords at specified positions of the communication interface in an order from small to large in number.
In another embodiment of the present disclosure, the apparatus further comprises:
a hiding module for hiding the plurality of content keywords on the communication interface when a selected operation on any content keyword is detected.
According to a third aspect of the embodiments of the present disclosure, there is provided an apparatus for service notification during communication, including:
a processor;
a memory for storing processor-executable instructions;
wherein the processor is configured to:
acquiring voice prompt information in the communication process with the service number;
converting the voice prompt information into text information;
extracting a plurality of content keywords from the text information;
displaying the plurality of content keywords on a communication interface.
The technical scheme provided by the embodiment of the disclosure can have the following beneficial effects:
in the communication process with the service number, service prompt is carried out not only in a voice broadcasting mode, but also content keywords corresponding to the voice prompt information are displayed on a communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the disclosure.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present disclosure and together with the description, serve to explain the principles of the disclosure.
Fig. 1 is a flow diagram illustrating a method for service alerting during communication according to an example embodiment.
Fig. 2 is a flow diagram illustrating a method for service alerting during communication, according to an example embodiment.
FIG. 3 is a schematic diagram illustrating a communication interface in accordance with an exemplary embodiment.
FIG. 4 is a schematic diagram illustrating a communication interface in accordance with an exemplary embodiment.
Fig. 5 is a schematic structural diagram illustrating an apparatus for service alerting during communication according to an exemplary embodiment.
Fig. 6 is a block diagram illustrating an apparatus for service alerting during communication in accordance with an example embodiment.
Detailed Description
Reference will now be made in detail to the exemplary embodiments, examples of which are illustrated in the accompanying drawings. When the following description refers to the accompanying drawings, like numbers in different drawings represent the same or similar elements unless otherwise indicated. The implementations described in the exemplary embodiments below are not intended to represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatus and methods consistent with certain aspects of the present disclosure, as detailed in the appended claims.
Fig. 1 is a flowchart illustrating a method for service alerting during communication according to an exemplary embodiment, where the method for service alerting during communication is used in a terminal, as shown in fig. 1, and includes the following steps.
In step S101, during communication with the service number, voice guidance information is acquired.
In step S102, the voice guidance information is converted into text information.
In step S103, a plurality of content keywords are extracted from the character information.
In step S104, a plurality of content keywords are displayed on the communication interface.
According to the method provided by the embodiment of the disclosure, in the communication process with the service number, service prompt is not only carried out in a voice broadcasting mode, but also the content keywords corresponding to the voice prompt information are displayed on the communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
In another embodiment of the present disclosure, converting the voice prompt message into a text message includes:
segmenting the voice prompt information into multi-frame audio signals;
acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters;
and composing the characters corresponding to the multi-frame audio signals into character information.
In another embodiment of the present disclosure, each content keyword comprises a numeric portion and a text portion;
displaying a plurality of content keywords on a communication interface, comprising:
displaying a number part and a character part of each content keyword on a communication interface; or the like, or, alternatively,
and selecting a target content keyword from the plurality of content keywords according to the selection frequency of the plurality of content keywords, and displaying the digital part and the text part of the target content keyword and the digital part of the rest content keywords on the communication interface.
In another embodiment of the present disclosure, displaying a plurality of content keywords on a communication interface includes:
and displaying a plurality of content keywords at the designated position of the communication interface according to the sequence of the numbers from small to large.
In another embodiment of the present disclosure, the method further comprises:
and when the selected operation on any content keyword is detected, hiding the plurality of content keywords on the communication interface.
All the above optional technical solutions may be combined arbitrarily to form the optional embodiments of the present disclosure, and are not described herein again.
Fig. 2 is a flowchart illustrating a method for service alerting during communication according to an exemplary embodiment, and as shown in fig. 2, the method for service alerting during communication is used in a terminal and includes the following steps.
In step S201, during communication with the service number, the terminal acquires voice guidance information.
The terminal may be a smart phone, a tablet computer, or the like, and the embodiment does not specifically limit the product type of the terminal. In one embodiment of the present disclosure, a terminal may have a communication function based on which the terminal may communicate with other devices. In another embodiment of the disclosure, the terminal may further have a recording function, and based on the recording function, the terminal may record the voice prompt information during communication with other devices. In another embodiment of the present disclosure, the terminal may further have an information processing capability, based on which the terminal may convert the recorded voice prompt information into text information and extract a content keyword from the text information. Of course, the terminal may also have other functions, and the embodiments of the present disclosure are not described one by one.
The service number is a telephone number which provides services including business consultation, business handling, complaint suggestion and the like for the user in a manual mode, an automatic mode such as voice, short message, fax, E-mail and the like, the service number is generally requested and set by a service provider, and the service provider comprises a communication operator, a third-party application platform and the like. In practical applications, the service number is typically a customer service telephone number of a service provider, for example, 10086 of a customer service telephone for mobile china, 10010 of a customer service telephone for unicom china, 10000 of a customer service telephone for telecom china, 95338 of a customer service telephone for courier express, 95188 of a customer service telephone for payers, and the like.
Since the service providers provide a large number of service types, in order to improve the service efficiency, a number code is usually set for each service, and a user touches a corresponding number key on a numeric keypad of a communication interface according to a required service, and a terminal can access the corresponding service for the user by detecting the operation of the user. For example, the chinese telecom may provide 9 services, the number code corresponding to the telephone charge credit inquiry and the password service is 1, the number code corresponding to the service handling is 2, the number code corresponding to the traffic inquiry is 3, the number code corresponding to the troubleshooting is 4, the number code corresponding to the complaint advice is 5, the number code corresponding to the intelligent voice service is 6, the number code corresponding to the network service is 8, the number code corresponding to the government and enterprise users is 9, and the number code corresponding to the manual service is 0. Wherein, the number of the digital codes may be determined according to the kind of services provided by the service provider, if the kind of services provided by the service provider is 6, the number of the digital codes may be 6, and if the kind of services provided by the service provider is 10, the number of the digital codes may be 10.
When a user needs to obtain a certain service from a service provider, the user can initiate communication to a service number of the service provider through a terminal, and as the service types provided by the service provider are more, in order to provide the service in a targeted manner, the service provider can prompt the provided service in a voice broadcasting mode.
In step S202, the terminal converts the voice guidance information into text information.
Because the service providers provide a plurality of service types, the number of services and corresponding digital codes required to be prompted during voice broadcasting prompting is correspondingly large, and after the user listens to all prompting contents, each service and corresponding digital code are not remembered or are wrongly remembered, so that the service acquisition time is prolonged, and the user experience effect is poor. In order to solve the problem, in the embodiment of the present disclosure, after the voice prompt information is obtained, the voice prompt information is further converted into text information, and a content keyword is extracted from the text information, and the extracted content keyword is displayed on the communication interface, so that a user can obtain a desired service and a corresponding digital code by checking the content displayed on the communication interface without additionally recording each service and the corresponding digital code.
When the terminal converts the voice prompt information into the text information, the following steps 2021 to 2023 can be adopted:
2021. and the terminal segments the voice prompt information into multi-frame audio signals.
In this embodiment, the terminal may segment the voice prompt information by using a window function, and obtain a multi-frame audio signal by segmenting by using the window function. The window function includes a hamming window function, a rectangular window function, a triangular window function, a hamming window function, and the like, and this embodiment is exemplified by adopting the hamming window function to divide the voice prompt information. When the Hamming window function is used for cutting the voice prompt information, a fixed frame length can be selected in advance, and the frame length is taken as a unit, and half of the frame length is moved each time. In this embodiment, the frame length of each frame of audio signal is set to 30ms, the frame shift is set to 10ms, and each frame of audio signal includes 480 sampling points.
2022. And the terminal acquires the characters corresponding to each frame of audio signal according to the corresponding relation between the audio signal and the characters which are stored in advance.
In this embodiment, the terminal maintains an audio signal database, and the audio signal database stores the corresponding relationship between the audio signals and the characters. After obtaining the multi-frame audio signals, the server may find the words corresponding to each frame of audio signals according to the pre-stored correspondence between the audio signals and the words.
2023. And the terminal combines the characters corresponding to the multi-frame audio signals into character information.
And the terminal combines the characters corresponding to the multi-frame audio signals into character information according to the segmentation sequence of the multi-frame audio signals.
In step S203, the terminal extracts a plurality of content keywords from the character information.
The content key words comprise digital parts and character parts, the digital parts are the same as the digital codes corresponding to each service in the voice prompt information, and the character parts are the names or the abbreviations of each service in the voice prompt information.
In this embodiment, the terminal may maintain a content keyword database in which correspondence between service numbers and content keywords are stored, for example, service number 10086 and its corresponding content keyword, service number 10000 and its corresponding content keyword, service number 95188 and its corresponding content keyword, and the like are stored.
Based on the content key database, when the terminal acquires the text information, the terminal may extract a plurality of content keys from the text information by using the following steps 2031 to 2033:
2031. the terminal divides the character information to obtain a plurality of plain films.
Regarding the segmentation method of the text information, the segmentation method includes, but is not limited to, segmenting the text information by using a natural language processing technology. The natural language processing technology is a general term for all technologies related to computer processing of natural language, and aims to make a computer understand and accept instructions input by human beings in natural language and complete a translation function from one language to another language. Through the research on the natural language processing technology, the research content of computer knowledge processing can be enriched, and the development of the artificial intelligence technology is promoted.
When the natural language processing technology is adopted to segment the character information, the segmentation can be carried out according to the set segmentation length. For example, if the set segmentation length is two words, every two words are segmented once when the word information is segmented every time; if the set segmentation length is three characters, every three characters are segmented once when the character information is segmented every time, and the embodiment does not specifically limit the set segmentation length. Of course, if the length of the text message is less than the set segmentation length, the text message can be regarded as a phoneme piece. Specifically, if the set segmentation length is two words and the text information is "score query please press 1", the text information can be segmented into four morpheme pieces of information, which are "score", "query", "please press" and "1", respectively, when the text information is segmented by using the natural language processing technology.
When the natural language processing technology is adopted to segment the character information, the segmentation can be carried out according to the set segmentation length and the part of speech of the information contained in the character information. Specifically, when performing segmentation according to the part of speech of the information included in the text information, the following method may be used for specific implementation: firstly, determining the part of speech of the information contained in the text information, and then segmenting according to the part of speech of the information contained in the text information. The parts of speech of the information included in the text information are nouns, verbs, adjectives, quantifiers, and the like, and the present embodiment does not specifically limit the parts of speech of the information included in the text information. Taking the text information as "flow query please press 3" as an example, when the text information is segmented according to the part of speech of the information contained in the text information, because "flow" is a noun, "query" is a verb, "press" is a prompter, and "3" is a name-number word, the text information can be segmented into four morpheme information, which are "flow," "query," "press" and "3," respectively.
2032. And the terminal searches all content keywords corresponding to the service number from the content keyword database according to the service number of the communication.
2033. For any morpheme, the terminal judges whether the content keywords which are the same as or similar to the morpheme exist in all the content keywords corresponding to the service number, and if so, the morpheme is determined to be a content keyword.
In step S204, the terminal displays a plurality of content keywords on the communication interface.
The communication interface is displayed when the terminal communicates with the service number, and a plurality of keys such as a numeric keyboard, a hang-up key and the like are displayed on the communication interface.
In order to avoid missing any content keyword, after a plurality of content keywords are acquired, the terminal may display the number part and the text part of each content keyword on the communication interface.
Referring to fig. 3, in the communication process with the service number 10000, the terminal converts the acquired voice prompt information into text information, and extracts a plurality of content keywords from the text information, which are "1 telephone charge integral query", "2 business transaction", "3 traffic query", "4 failure repair", "5 complaint advice", "6 voice service", "8 network service", "9 government, enterprise user", and "0 manual service", respectively, and then displays all the acquired content keywords on the communication interface.
In order to optimize the communication interface, the terminal may further select a preset number of content keywords from the plurality of content keywords as target content keywords according to a sequence from high to low of the selection frequency of the plurality of content keywords, and display a number part and a text part of the target content keywords and a number part of the remaining content keywords on the communication interface. The preset number may be 3, 4, etc., and the preset number is not specifically limited in this embodiment.
Referring to fig. 4, the preset number is set to 5, in the communication process with the service number 10000, the terminal converts the acquired voice prompt information into text information, extracts a plurality of content keywords from the text information, and respectively includes "1 telephone charge integral query", "2 business transaction", "3 flow query", "4 fault report", "5 complaint suggestion", "6 voice service", "8 network service", "9 government, enterprise user" and "0 manual service", and sequentially performs "1 telephone charge integral query", "2 business transaction", "3 flow query", "8 network service", "0 manual service", "5 complaint suggestion", "4 fault report" and "9 government and enterprise user" in the order from high to low according to the selected frequency, and then the terminal can display "0 manual service", "1 telephone charge integral query" and "9 government and enterprise user" on the communication interface, "2 transaction", "3 traffic query", "8 web service", and "4", "5", "6", "9".
Regarding the display form of the content keywords, a plurality of content keywords may be displayed at the designated positions on the communication interface in the order from the small number to the large number, and a plurality of content keywords may also be displayed at the designated positions on the communication interface in the order from the high number to the low number of the selected frequencies. The designated position may be above the position of the numeric keypad, and the like.
When the terminal displays each content keyword, the upper area of the designated position can be divided into a plurality of display areas, each display area is used for displaying one content keyword, each content keyword comprises a digital part and a character part, each display area can be divided into an upper sub display area and a lower sub display area, the digital part and the character part of each content keyword are further displayed in each sub display area respectively, for example, the digital part can be displayed in the upper sub display area, the character part can be displayed in the lower sub display area, the digital part can be displayed in the lower sub display area, and the character part can be displayed in the upper sub display area.
In step S205, when a selection operation of any content keyword is detected, the terminal hides a plurality of content keywords on the communication interface.
Based on the content keywords displayed on the display interface, the user can touch the corresponding content keywords according to the own requirements, and after the terminal detects that any content keyword is selected, the terminal hides the plurality of content keywords on the communication interface and accesses the service corresponding to the selected content keyword.
According to the method provided by the embodiment of the disclosure, in the communication process with the service number, service prompt is not only carried out in a voice broadcasting mode, but also the content keywords corresponding to the voice prompt information are displayed on the communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
Fig. 5 is a schematic structural diagram illustrating an apparatus for service alerting during communication according to an exemplary embodiment. Referring to fig. 5, the apparatus includes: an acquisition module 501, a conversion module 502, an extraction module 503, and a display module 504.
The obtaining module 501 is configured to obtain voice prompt information during communication with a service number;
the conversion module 502 is configured to convert the voice prompt message into a text message;
the extraction module 503 is configured to extract a plurality of content keywords from the text information;
the display module 504 is configured to display a plurality of content keywords on a communication interface.
In another embodiment of the present disclosure, the conversion module 502 is configured to segment the voice prompt message into multi-frame audio signals; acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters; and composing the characters corresponding to the multi-frame audio signals into character information.
In another embodiment of the present disclosure, each content keyword comprises a numeric portion and a text portion;
the display module 504 is configured to display the numeric portion and the textual portion of each content keyword on the communication interface; or the like, or, alternatively,
the display module 504 is configured to select a target content keyword from the plurality of content keywords according to a frequency of selecting the plurality of content keywords, and display a number portion and a text portion of the target content keyword and a number portion of remaining content keywords on the communication interface.
In another embodiment of the present disclosure, the display module 504 is configured to display a plurality of content keywords at designated positions of the communication interface in a descending order of the number.
In another embodiment of the present disclosure, the apparatus further comprises: and hiding the module.
The hiding module is configured to hide the plurality of content keywords on the communication interface when a selected operation on any of the content keywords is detected.
According to the device provided by the embodiment of the disclosure, in the communication process with the service number, service prompt is not only carried out in a voice broadcast mode, but also the content keywords corresponding to the voice prompt information are displayed on the communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
With regard to the apparatus in the above-described embodiment, the specific manner in which each module performs the operation has been described in detail in the embodiment related to the method, and will not be elaborated here.
Fig. 6 is a block diagram illustrating an apparatus 600 for service alerting during communication, according to an example embodiment. For example, the apparatus 600 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, an exercise device, a personal digital assistant, and the like.
Referring to fig. 6, apparatus 600 may include one or more of the following components: a processing component 602, a memory 604, a power component 606, a multimedia component 608, an audio component 610, an input/output (I/O) interface 612, a sensor component 614, and a communication component 616.
The processing component 602 generally controls overall operation of the device 600, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing component 602 may include one or more processors 620 to execute instructions to perform all or a portion of the steps of the methods described above. Further, the processing component 602 can include one or more modules that facilitate interaction between the processing component 602 and other components. For example, the processing component 602 can include a multimedia module to facilitate interaction between the multimedia component 608 and the processing component 602.
The memory 604 is configured to store various types of data to support operations at the apparatus 600. Examples of such data include instructions for any application or method operating on device 600, contact data, phonebook data, messages, pictures, videos, and so forth. The memory 604 may be implemented by any type or combination of volatile or non-volatile memory devices such as Static Random Access Memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic or optical disks.
The multimedia component 608 includes a screen that provides an output interface between the device 600 and a user. In some embodiments, the screen may include a Liquid Crystal Display (LCD) and a Touch Panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundary of a touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 608 includes a front facing camera and/or a rear facing camera. The front camera and/or the rear camera may receive external multimedia data when the device 600 is in an operating mode, such as a shooting mode or a video mode. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.
The audio component 610 is configured to output and/or input audio signals. For example, audio component 610 includes a Microphone (MIC) configured to receive external audio signals when apparatus 600 is in an operational mode, such as a call mode, a recording mode, and a voice recognition mode. The received audio signal may further be stored in the memory 604 or transmitted via the communication component 616. In some embodiments, audio component 610 further includes a speaker for outputting audio signals.
The I/O interface 612 provides an interface between the processing component 602 and peripheral interface modules, which may be keyboards, click wheels, buttons, etc. These buttons may include, but are not limited to: a home button, a volume button, a start button, and a lock button.
The sensor component 614 includes one or more sensors for providing status assessment of various aspects of the apparatus 600. For example, the sensor component 614 may detect an open/closed state of the device 600, the relative positioning of components, such as a display and keypad of the device 600, the sensor component 614 may also detect a change in position of the device 600 or a component of the device 600, the presence or absence of user contact with the device 600, orientation or acceleration/deceleration of the device 600, and a change in temperature of the device 600. The sensor assembly 614 may include a proximity sensor configured to detect the presence of a nearby object without any physical contact. The sensor assembly 614 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 614 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.
The communication component 616 is configured to facilitate communications between the apparatus 600 and other devices in a wired or wireless manner. The apparatus 600 may access a wireless network based on a communication standard, such as WiFi, 2G or 3G, or a combination thereof. In an exemplary embodiment, the communication component 616 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 616 further includes a Near Field Communication (NFC) module to facilitate short-range communications. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, infrared data association (IrDA) technology, Ultra Wideband (UWB) technology, Bluetooth (BT) technology, and other technologies.
In an exemplary embodiment, the apparatus 600 may be implemented by one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs), Field Programmable Gate Arrays (FPGAs), controllers, micro-controllers, microprocessors or other electronic components for performing the above-described methods.
In an exemplary embodiment, a non-transitory computer readable storage medium comprising instructions, such as the memory 604 comprising instructions, executable by the processor 620 of the apparatus 600 to perform the above-described method is also provided. For example, the non-transitory computer readable storage medium may be a ROM, a Random Access Memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, and the like.
A non-transitory computer readable storage medium having instructions therein which, when executed by a processor of a mobile terminal, enable the mobile terminal to perform a method of service alerting during communication, the method comprising:
acquiring voice prompt information in the communication process with the service number;
converting the voice prompt information into text information;
extracting a plurality of content keywords from the text information;
a plurality of content keywords are displayed on a communication interface.
In another embodiment of the present disclosure, converting the voice prompt message into a text message includes:
segmenting the voice prompt information into multi-frame audio signals;
acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters;
and composing the characters corresponding to the multi-frame audio signals into character information.
In another embodiment of the present disclosure, each content keyword comprises a numeric portion and a text portion;
displaying a plurality of content keywords on a communication interface, comprising:
displaying a number part and a character part of each content keyword on a communication interface; or the like, or, alternatively,
and selecting a target content keyword from the plurality of content keywords according to the selection frequency of the plurality of content keywords, and displaying the digital part and the text part of the target content keyword and the digital part of the rest content keywords on the communication interface.
In another embodiment of the present disclosure, displaying a plurality of content keywords on a communication interface includes:
and displaying a plurality of content keywords at the designated position of the communication interface according to the sequence of the numbers from small to large.
In another embodiment of the present disclosure, the method further comprises:
and when the selected operation on any content keyword is detected, hiding the plurality of content keywords on the communication interface.
According to the non-transitory computer-readable storage medium provided by the embodiment of the disclosure, in the communication process with the service number, service prompt is not performed only in a voice broadcast mode, but also content keywords corresponding to the voice prompt information are displayed on a communication interface, and based on the displayed content keywords, a user can obtain the corresponding prompt information without extra memory, so that the prompt mode is more reasonable.
Other embodiments of the disclosure will be apparent to those skilled in the art from consideration of the specification and practice of the disclosure disclosed herein. This application is intended to cover any variations, uses, or adaptations of the disclosure following, in general, the principles of the disclosure and including such departures from the present disclosure as come within known or customary practice within the art to which the disclosure pertains. It is intended that the specification and examples be considered as exemplary only, with a true scope and spirit of the disclosure being indicated by the following claims.
It will be understood that the present disclosure is not limited to the precise arrangements described above and shown in the drawings and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.
Claims (3)
1. A method for service alerting during a communication, the method comprising:
acquiring voice prompt information in the communication process with the service number; segmenting the voice prompt information into multi-frame audio signals by adopting a window function, acquiring characters corresponding to each frame of audio signals according to the corresponding relation between the pre-stored audio signals and the characters, forming the characters corresponding to the multi-frame audio signals into character information, and storing the corresponding relation between the audio signals and the characters in an audio signal database maintained by a terminal;
segmenting the text information based on a preset segmentation length to obtain a plurality of phoneme pieces, or determining the part of speech of information contained in the text information, and segmenting the text information according to the part of speech of the information contained in the text information to obtain a plurality of phoneme pieces; searching all content keywords corresponding to the service number from a content keyword database according to the service number of the communication, judging whether a plurality of content keywords which are the same as or similar to the morpheme exist in all the content keywords corresponding to the service number for any morpheme, if so, determining the morpheme as one content keyword, wherein the content keyword database stores the corresponding relation between the service number and the content keyword, and each content keyword comprises a digital part and a character part;
according to the selected frequency of the content keywords, selecting target content keywords from the content keywords, respectively displaying the digital parts and the character parts of the target content keywords and the digital parts of the remaining content keywords on a communication interface according to the sequence of the selected frequency from high to low, wherein the displayed digital parts and character parts of each content keyword are respectively positioned in a sub-display area of a designated position of the communication interface, and the designated position comprises an upper sub-display area and a lower sub-display area;
and when the selection operation of any content keyword is detected, hiding the plurality of content keywords on the communication interface and accessing the service corresponding to the selected content keyword.
2. An apparatus for service alerting during a communication, the apparatus comprising:
the acquisition module is used for acquiring voice prompt information in the communication process with the service number;
the conversion module is used for converting the voice prompt information into character information;
the extraction module is used for segmenting the text information based on a preset segmentation length to obtain a plurality of phoneme pieces, or determining the part of speech of the information contained in the text information, and segmenting the text information according to the part of speech of the information contained in the text information to obtain a plurality of phoneme pieces; searching all content keywords corresponding to the service number from a content keyword database according to the service number of the communication, judging whether a plurality of content keywords which are the same as or similar to the morpheme exist in all the content keywords corresponding to the service number for any morpheme, if so, determining the morpheme as one content keyword, wherein the content keyword database stores the corresponding relation between the service number and the content keyword, and each content keyword comprises a digital part and a character part;
the display module is used for selecting target content keywords from the content keywords according to the selection frequency of the content keywords, respectively displaying the digital parts and the character parts of the target content keywords and the digital parts of the rest content keywords on a communication interface according to the sequence of the selection frequency from high to low, and respectively positioning the digital parts and the character parts of each displayed content keyword in a sub-display area at a specified position of the communication interface, wherein the specified position comprises an upper sub-display area and a lower sub-display area;
wherein the apparatus further comprises:
the hiding module is used for hiding the plurality of content keywords on the communication interface when the selected operation of any content keyword is detected;
the conversion module is used for segmenting the voice prompt information into multi-frame audio signals by adopting a window function; acquiring characters corresponding to each frame of audio signals according to a corresponding relation between pre-stored audio signals and the characters; and composing the characters corresponding to the multi-frame audio signals into character information, and storing the corresponding relation between the audio signals and the characters in an audio signal database maintained by the terminal.
3. An apparatus for service alerting during communication, comprising:
a processor;
a memory for storing processor-executable instructions;
wherein the processor is configured to:
acquiring voice prompt information in the communication process with the service number;
segmenting the voice prompt information into multi-frame audio signals by adopting a window function, acquiring characters corresponding to each frame of audio signals according to the corresponding relation between the pre-stored audio signals and the characters, forming the characters corresponding to the multi-frame audio signals into character information, and storing the corresponding relation between the audio signals and the characters in an audio signal database maintained by a terminal;
segmenting the text information based on a preset segmentation length to obtain a plurality of phoneme pieces, or determining the part of speech of information contained in the text information, and segmenting the text information according to the part of speech of the information contained in the text information to obtain a plurality of phoneme pieces; searching all content keywords corresponding to the service number from a content keyword database according to the service number of the communication, judging whether a plurality of content keywords which are the same as or similar to the morpheme exist in all the content keywords corresponding to the service number for any morpheme, if so, determining the morpheme as one content keyword, wherein the content keyword database stores the corresponding relation between the service number and the content keyword, and each content keyword comprises a digital part and a character part;
according to the selected frequency of the content keywords, selecting target content keywords from the content keywords, respectively displaying the digital parts and the character parts of the target content keywords and the digital parts of the remaining content keywords on a communication interface according to the sequence of the selected frequency from high to low, wherein the displayed digital parts and character parts of each content keyword are respectively positioned in a sub-display area of a designated position of the communication interface, and the designated position comprises an upper sub-display area and a lower sub-display area;
and when the selection operation of any content keyword is detected, hiding the plurality of content keywords on the communication interface and accessing the service corresponding to the selected content keyword.
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| CN107682523A (en) * | 2017-08-22 | 2018-02-09 | 努比亚技术有限公司 | The dialing process method and mobile terminal of a kind of mobile terminal |
| CN108462802B (en) * | 2018-02-07 | 2019-12-24 | 平安科技（深圳）有限公司 | Key operation prompting method and terminal equipment |
| CN110351414B (en) * | 2018-04-04 | 2021-08-06 | 南宁富桂精密工业有限公司 | Dialing method, dialing device and computer readable storage medium |
| CN113347306B (en) * | 2021-06-17 | 2022-11-04 | 维沃移动通信（杭州）有限公司 | Business name display method and device, electronic equipment and storage medium |
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