CN106791855B - Method and system for reducing cost of agent management system - Google Patents
Method and system for reducing cost of agent management system Download PDFInfo
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- CN106791855B CN106791855B CN201611139452.3A CN201611139452A CN106791855B CN 106791855 B CN106791855 B CN 106791855B CN 201611139452 A CN201611139452 A CN 201611139452A CN 106791855 B CN106791855 B CN 106791855B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N19/00—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals
- H04N19/10—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals using adaptive coding
- H04N19/134—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals using adaptive coding characterised by the element, parameter or criterion affecting or controlling the adaptive coding
- H04N19/167—Position within a video image, e.g. region of interest [ROI]
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0487—Interaction techniques based on graphical user interfaces [GUI] using specific features provided by the input device, e.g. functions controlled by the rotation of a mouse with dual sensing arrangements, or of the nature of the input device, e.g. tap gestures based on pressure sensed by a digitiser
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units
- G06F3/1454—Digital output to display device ; Cooperation and interconnection of the display device with other functional units involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/08—Protocols specially adapted for terminal emulation, e.g. Telnet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N19/00—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals
- H04N19/44—Decoders specially adapted therefor, e.g. video decoders which are asymmetric with respect to the encoder
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N19/00—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals
- H04N19/85—Methods or arrangements for coding, decoding, compressing or decompressing digital video signals using pre-processing or post-processing specially adapted for video compression
Abstract
The embodiment of the invention discloses a method and a system for reducing the cost of an agent management system, wherein in the embodiment of the invention, because a local mouse is displayed and moved at a decoder end, an operator cannot feel the delay of mouse operation due to the delay of an image; moreover, since the mouse operation event is sent to the encoding controller through the network and the corresponding response operation is carried out in the remote service system, the mouse operation event looks like a mouse for operating the remote service system to an operator, and the image processing technology is adopted, so that the input of high-performance hardware is not depended on the premise of ensuring the functions and the effects of the seat management system, and the cost of the seat management system is effectively reduced.
Description
Technical Field
The invention relates to the field of seat management, in particular to a method and a system for reducing the cost of a seat management system.
Background
The seat management means that an operator realizes the control of a plurality of service systems in a working area through a set of keyboard and mouse equipment.
Currently, the cost of agent management systems is dominated by high performance hardware. The reason for using high performance hardware is to solve the high latency problem introduced by image codec. The delay problem will affect the accuracy, work efficiency and experience of the operator using the local mouse device to control the remote service system.
In the current seat management system, because the mouse displayed at the decoder end is a mouse from a desktop image of a remote service system, and the control of the decoder end to the service system is completed through a keyboard-mouse event, the delay of the image can generate delay on the operation of the mouse, wherein the delay is mainly generated in the encoding action of an ① encoding controller on the image, the network transmission action of ② encoding images, the decoding action of a ③ decoder on the image and the display action of a ④ decoder on the image.
The current solution to the delay problem is mainly to increase the image coding speed of the coding controller by ① and increase the image decoding speed of the decoder by ②.
Therefore, it is a technical problem to be solved by those skilled in the art to provide a method and a device for effectively reducing the cost of an agent management system on the premise of ensuring the function and effect of the agent management system.
Disclosure of Invention
The embodiment of the invention provides a method and a system for reducing the cost of an agent management system, which do not depend on the investment of high-performance hardware on the premise of ensuring the function and the effect of the agent management system, and effectively reduce the cost of the agent management system.
The embodiment of the invention provides a method for reducing the cost of an agent management system, which comprises the following steps:
after acquiring desktop images and mouse information of a service system, a coding controller determines the position of a mouse image corresponding to the mouse information in the desktop images according to the mouse information, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image;
the encoding controller performs encoding operation on the processed desktop image to obtain an encoded desktop image, and sends the encoded desktop image to a decoder through network equipment;
and the decoder decodes the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to a display unit, and sends a local mouse corresponding to the decoder to the display unit.
Preferably, the decoding operation of the encoded desktop image by the decoder to obtain a decoded desktop image, sending the decoded desktop image to a display unit, and sending a local mouse corresponding to the decoder to the display unit further includes:
and the decoder acquires an operation event of a keyboard mouse after the decoded desktop image and a local mouse corresponding to the decoder are displayed on the display unit, and sends the operation event to the encoding controller through network equipment.
Preferably, the acquiring, by the decoder, an operation event of a keyboard mouse after the decoded desktop image and a local mouse corresponding to the decoder are displayed by the display unit, and sending the operation event to the encoding controller through a network device further includes:
and the coding controller controls a keyboard mouse of the service system to perform operation corresponding to the operation event.
Preferably, the pixel format of the desktop image is an RGB format.
Preferably, the information of the mouse is specifically a current position of the mouse in the desktop image and a style of the mouse.
Preferably, the number of the encoding controllers is at least one.
Preferably, the number of the service systems is at least one.
Preferably, an embodiment of the present invention further provides a system for reducing the cost of an agent management system, including: the system comprises an encoding controller, a service system, an image processing module, network equipment, a decoder and a display unit;
the coding controller is in communication connection with the service system;
the coding controller is in communication connection with the network equipment;
the image processing module is in communication connection with the encoding controller;
the decoder is in communication connection with the network equipment;
the display unit is in communication connection with the decoder;
the encoding controller is used for determining the position of a mouse image corresponding to the information of the mouse in the desktop image according to the information of the mouse after acquiring the desktop image of a service system and the information of the mouse, and replacing the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image;
and the coding controller is also used for coding the processed desktop image to obtain a coded desktop image and sending the coded desktop image to the decoder through network equipment.
The decoder is used for decoding the coded desktop image to obtain a decoded desktop image, sending the decoded desktop image to a display unit, and sending a local mouse corresponding to the decoder to the display unit.
Preferably, the decoder is further configured to acquire an operation event of the keyboard mouse after the display unit displays the decoded desktop image and the local mouse corresponding to the decoder, and send the operation event to the encoding controller through the network device.
Preferably, the encoding controller is further configured to control a keyboard mouse of the service system to perform an operation corresponding to the operation event.
According to the technical scheme, the embodiment of the invention has the following advantages:
the embodiment of the invention provides a method and a system for reducing the cost of an agent management system, wherein the method for reducing the cost of the agent management system comprises the following steps: after acquiring desktop images and mouse information of a service system, a coding controller determines the position of a mouse image corresponding to the mouse information in the desktop images according to the mouse information, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image; the encoding controller performs encoding operation on the processed desktop image to obtain an encoded desktop image, and sends the encoded desktop image to a decoder through network equipment; and the decoder decodes the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to a display unit, and sends a local mouse corresponding to the decoder to the display unit. In the embodiment of the invention, because the local mouse is displayed and moved at the decoder end, an operator does not feel the delay of the mouse operation because of the delay of the image; moreover, since the mouse operation event is sent to the encoding controller through the network and the corresponding response operation is carried out in the remote service system, the mouse operation event looks like a mouse for operating the remote service system to an operator, and the image processing technology is adopted, so that the input of high-performance hardware is not depended on the premise of ensuring the functions and the effects of the seat management system, and the cost of the seat management system is effectively reduced.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without inventive exercise.
Fig. 1 is a schematic flowchart of a method for reducing the cost of an agent management system according to an embodiment of the present invention;
fig. 2 is another schematic flow chart of a method for reducing the cost of an agent management system according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a system for reducing the cost of an agent management system according to an embodiment of the present invention;
fig. 4 is a schematic diagram of an application embodiment of a system for reducing the cost of an agent management system according to an embodiment of the present invention.
Detailed Description
The embodiment of the invention provides a method and a system for reducing the cost of an agent management system, which do not depend on the investment of high-performance hardware on the premise of ensuring the function and the effect of the agent management system, and effectively reduce the cost of the agent management system.
In order to make the objects, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the embodiments described below are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, an embodiment of a method for reducing the cost of an agent management system according to the present invention includes:
101. after acquiring the desktop image of the service system and the information of the mouse, the encoding controller determines the position of the mouse image corresponding to the information of the mouse in the desktop image according to the information of the mouse, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain the processed desktop image;
the method comprises the steps that after a coding controller obtains desktop images and mouse information of a service system, pixel formats of the desktop images are RGB formats, the mouse information comprises the current position of a mouse in the desktop images and the style of the mouse, the position of the mouse image corresponding to the mouse information is determined in the desktop images according to the mouse information, the mouse images are replaced by image pixels around the mouse images through an image processing algorithm, and the processed desktop images are obtained.
102. The encoding controller performs encoding operation on the processed desktop image to obtain an encoded desktop image, and sends the encoded desktop image to a decoder through network equipment;
and after the processed desktop image is obtained, the coding controller performs coding operation on the processed desktop image to obtain a coded desktop image, and sends the coded desktop image to a decoder through network equipment.
103. The decoder decodes the encoded desktop image to obtain a decoded desktop image, sends the decoded desktop image to the display unit, and sends a local mouse corresponding to the decoder to the display unit.
After the decoder acquires the coded desktop image, the decoder performs decoding operation on the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to a display unit, and sends a local mouse corresponding to the decoder to the display unit.
Referring to fig. 2, another embodiment of a method for reducing the cost of an agent management system according to the present invention includes:
201. after acquiring the desktop image of the service system and the information of the mouse, the encoding controller determines the position of the mouse image corresponding to the information of the mouse in the desktop image according to the information of the mouse, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain the processed desktop image;
the method comprises the steps that after a coding controller obtains desktop images and mouse information of a service system, pixel formats of the desktop images are RGB formats, the mouse information comprises the current position of a mouse in the desktop images and the style of the mouse, the position of the mouse image corresponding to the mouse information is determined in the desktop images according to the mouse information, the mouse images are replaced by image pixels around the mouse images through an image processing algorithm, and the processed desktop images are obtained.
202. The encoding controller performs encoding operation on the processed desktop image to obtain an encoded desktop image, and sends the encoded desktop image to a decoder through network equipment;
and after the processed desktop image is obtained, the coding controller performs coding operation on the processed desktop image to obtain a coded desktop image, and sends the coded desktop image to a decoder through network equipment.
203. The decoder decodes the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to the display unit, and sends a local mouse corresponding to the decoder to the display unit;
after the decoder acquires the coded desktop image, the decoder performs decoding operation on the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to a display unit, and sends a local mouse corresponding to the decoder to the display unit.
204. The decoder acquires an operation event of the keyboard mouse after the decoded desktop image and the local mouse corresponding to the decoder are displayed on the display unit, and sends the operation event to the encoding controller through the network equipment;
after the display unit displays the decoded desktop image and the local mouse corresponding to the decoder, the decoder acquires an operation event of the keyboard mouse and sends the operation event to the encoding controller through the network equipment.
205. And the coding controller controls a keyboard and a mouse of the service system to perform operation corresponding to the operation event.
And after the coding controller acquires the operation event of the keyboard and the mouse, the coding controller controls the keyboard and the mouse of the service system to perform operation corresponding to the operation event.
In this embodiment, the number of the coding controllers is at least one, and the number of the service systems is at least one.
Referring to fig. 3, an embodiment of a system for reducing the cost of an agent management system according to the present invention includes:
an encoding controller 301, a business system 302, an image processing module 303, a network device 304, a decoder 305, a display unit 306;
the coding controller 301 is in communication connection with the service system 302;
the coding controller 301 is in communication connection with the network device 304;
the image processing module 303 is in communication connection with the encoding controller 301;
the decoder 305 is communicatively connected to the network device 304;
the display unit 306 is communicatively connected with the decoder 305;
after acquiring the desktop image and the information of the mouse of the service system 302, the encoding controller 301 determines the position of the mouse image corresponding to the information of the mouse in the desktop image according to the information of the mouse, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image;
the encoding controller 301 is further configured to perform an encoding operation on the processed desktop image to obtain an encoded desktop image, and send the encoded desktop image to the decoder 305 through the network device 304.
The decoder 305 is configured to perform a decoding operation on the encoded desktop image to obtain a decoded desktop image, send the decoded desktop image to the display unit 306, and send a local mouse corresponding to the decoder 305 to the display unit 306.
The decoder 305 is further configured to acquire an operation event of the keyboard mouse after the display unit 306 displays the decoded desktop image and the local mouse corresponding to the decoder, and send the operation event to the encoding controller 301 through the network device 304.
The encoding controller 301 is further configured to control a keyboard and a mouse of the service system 302 to perform an operation corresponding to the operation event.
The above is a detailed description of the structure and connection manner of a system for reducing the cost of an agent management system, and for the convenience of understanding, the following description will be made of an application of the system for reducing the cost of the agent management system in a specific application scenario.
Specifically, the main modules of the current agent management system include:
① service system, ② code controller, ③ network equipment, ④ decoder, ⑤ display unit and ⑥ keyboard mouse equipment.
The current agent management system solution is as follows:
(1) capturing a desktop image of the service system by the encoding controller and encoding the image;
(2) after the coding is finished, the image is transmitted to a decoder through network equipment;
(3) the decoder decodes the received image and outputs the decoded image to the display unit;
(4) the decoder captures an operation event of the keyboard and the mouse and sends the event to the encoding controller through the network equipment;
(5) and the coding controller receives the event and controls a keyboard and a mouse of the service system to perform corresponding operation.
Referring to fig. 4, the main modules of the system for reducing the cost of the agent management system according to the embodiment of the present invention include:
① service system, ② encoding controller, ③ image processing module, ④ network equipment, ⑤ decoder, ⑥ display unit, ⑦ keyboard mouse equipment
The technical scheme of the invention is as follows:
(1) capturing a desktop image of a business system by an encoding controller, wherein the pixel format of the image is an RGB format;
(2) the method comprises the steps that a coding controller obtains the current position and the current style of a mouse of a service system;
(3) the encoding controller uses the position and the style information of the mouse to find the corresponding position of the mouse image in the desktop image, and replaces the mouse image pixel with the surrounding image pixel through an image processing algorithm, so that the mouse image of the service system is removed from the desktop image;
(4) the processed desktop image is transmitted to a decoder through network equipment after being coded;
(5) the decoder decodes the received image and outputs the decoded image to the display unit, and outputs and displays the local mouse to the display unit;
(6) the decoder captures an operation event of the keyboard and the mouse and sends the event to the encoding controller through the network equipment;
(7) and the coding controller receives the event and controls a keyboard and a mouse of the service system to perform corresponding operation.
It is clear to those skilled in the art that, for convenience and brevity of description, the specific working processes of the above-described systems, apparatuses and units may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again.
In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the units is only one logical division, and other divisions may be realized in practice, for example, a plurality of units or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection through some interfaces, devices or units, and may be in an electrical, mechanical or other form.
The units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present invention may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit. The integrated unit can be realized in a form of hardware, and can also be realized in a form of a software functional unit.
The integrated unit, if implemented in the form of a software functional unit and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (6)
1. A method for reducing the cost of an agent management system, comprising:
after acquiring desktop images and mouse information of a service system, a coding controller determines the position of a mouse image corresponding to the mouse information in the desktop images according to the mouse information, and replaces the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image;
the encoding controller performs encoding operation on the processed desktop image to obtain an encoded desktop image, and sends the encoded desktop image to a decoder through network equipment;
the decoder decodes the coded desktop image to obtain a decoded desktop image, sends the decoded desktop image to a display unit, and sends a local mouse corresponding to the decoder to the display unit; the decoder acquires an operation event of a keyboard mouse after the decoded desktop image and a local mouse corresponding to the decoder are displayed on the display unit, and sends the operation event to the encoding controller through network equipment;
and the coding controller controls a keyboard mouse of the service system to perform operation corresponding to the operation event.
2. The method of reducing agent management system cost according to claim 1, wherein the pixel format of the desktop image is RGB format.
3. The method for reducing the cost of the agent management system according to claim 1, wherein the information of the mouse is specifically a current position of the mouse in a desktop image and a style of the mouse.
4. The method for reducing the cost of an agent management system according to claim 1, wherein the number of encoding controllers is at least one.
5. The method for reducing the cost of an agent management system according to claim 1, wherein the number of business systems is at least one.
6. A system for reducing the cost of an agent management system, comprising: the system comprises an encoding controller, a service system, an image processing module, network equipment, a decoder and a display unit;
the coding controller is in communication connection with the service system;
the coding controller is in communication connection with the network equipment;
the image processing module is in communication connection with the encoding controller;
the decoder is in communication connection with the network equipment;
the display unit is in communication connection with the decoder;
the encoding controller is used for determining the position of a mouse image corresponding to the information of the mouse in the desktop image according to the information of the mouse after acquiring the desktop image of a service system and the information of the mouse, and replacing the mouse image with image pixels around the mouse image through an image processing algorithm to obtain a processed desktop image;
the encoding controller is further configured to perform an encoding operation on the processed desktop image to obtain an encoded desktop image, and send the encoded desktop image to the decoder through a network device;
the decoder is used for decoding the coded desktop image to obtain a decoded desktop image, sending the decoded desktop image to a display unit and sending a local mouse corresponding to the decoder to the display unit;
the decoder is further configured to obtain an operation event of a keyboard mouse after the decoded desktop image and a local mouse corresponding to the decoder are displayed on the display unit, and send the operation event to the encoding controller through a network device;
and the coding controller is also used for controlling a keyboard mouse of the service system to perform operation corresponding to the operation event.
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| PCT/CN2017/090243 WO2018107715A1 (en) | 2016-12-12 | 2017-06-27 | Method and system for reducing cost of seat management system |
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| CN106791855B (en) * | 2016-12-12 | 2020-04-03 | 广东威创视讯科技股份有限公司 | Method and system for reducing cost of agent management system |
| CN110427116B (en) * | 2019-06-27 | 2023-03-28 | 深圳市拔超科技股份有限公司 | Method for reducing mouse delay of KVM system and KVM system |
| CN111694442B (en) * | 2020-06-16 | 2023-10-20 | 深圳市创凯智能股份有限公司 | Method for reducing mouse delay of distributed KVM system |
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| CN106791855A (en) | 2017-05-31 |
| WO2018107715A1 (en) | 2018-06-21 |
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