CN106790722A

CN106790722A - A kind of connection method of remote assistance, server and terminal

Info

Publication number: CN106790722A
Application number: CN201710173622.8A
Authority: CN
Inventors: 王清明
Original assignee: Vivo Mobile Communication Co Ltd
Current assignee: Vivo Mobile Communication Co Ltd
Priority date: 2017-03-22
Filing date: 2017-03-22
Publication date: 2017-05-31
Anticipated expiration: 2037-03-22
Also published as: CN106790722B

Abstract

The present invention provides a kind of connection method of remote assistance, server and terminal, is related to communication technical field.The method is applied to server, including：The long-range connection foundation request that user terminal sends is received, the remote assistance type information asked needed for carrying user terminal is set up in long-range connection；Request is set up according to long-range connection, is that user terminal distributes the first address accessed for public network, and determine remote terminal for the second address of public network access；Based on the first address and the second address, sent to user terminal and carry the first address and two address first connection notice, and notified to the second connection that remote terminal transmission carries the first address and remote assistance type information；Receive the long-range connection that remote terminal returns and set up response, and response is set up into the long-range connection be forwarded to the user terminal.The solution of the present invention realize in time, efficiently solve the purpose that user terminal goes wrong.

Description

A kind of connection method of remote assistance, server and terminal

Technical field

The present invention relates to communication technical field, a kind of connection method of remote assistance, server and terminal are particularly related to.

Background technology

With the development and application of Android android system, based on its unique advantage, just it is being applied on a large scale more Electronics field, such as mobile phone, panel computer, onboard system, TV set-top box STB, intelligent electric appliance and intelligent meeting system, All trades and professions are had been directed to, has been expected to progressively turn into the infrastructure of following intelligent society.

But android system continues to develop perfect system as one, often occur in certain time period a lot Serious leak.Although android system inherently has upgrade maintenance function, it is contemplated that the otherness of hardware platform, one As cannot directly unify upgrade maintenance, be especially largely distributed to the smart machine in user's hand, due to the overwhelming majority use Family and non-specialized-technical personage, once smart machine goes wrong, are only capable of carrying out upgrading dimension by waiting android system itself Protect to solve, so, having led to leak problem cannot solve in time, so as to Consumer's Experience can be had a strong impact on.

The content of the invention

The embodiment of the present invention provides a kind of connection method of remote assistance, server and terminal, is gone out with solving user terminal During existing problem cannot in time, the problem that efficiently solves.

A kind of first aspect, there is provided connection method of remote assistance, is applied to server, and methods described includes：

The long-range connection foundation request that user terminal sends is received, the long-range connection is set up request and carries the user Remote assistance type information needed for terminal；

Request is set up according to the long-range connection, is that the user terminal distributes the first address accessed for public network, and Determine remote terminal for the second address of public network access；

Based on first address and second address, sent to the user terminal carry first address and Two address first connection is notified, and carries first address and the remote assistance to remote terminal transmission Second connection of type information is notified；

Receive the long-range connection that the remote terminal returns and set up response, and response is set up into the long-range connection and be forwarded to The user terminal.

A kind of second aspect, there is provided connection method of remote assistance, is applied to user terminal, including：

Long-range connection being sent to server and setting up request, the long-range connection is set up request and carries the user terminal institute The remote assistance type information for needing；

Receive the server transmission carries the first address and two address firstth connection notice；Wherein, it is described First address is the server receiving after the long-range connection sets up request, is the user terminal distribution for public affairs Net the address for accessing；Second address is that the remote terminal that the server determines is used for the address that public network is accessed；

According to first address and second address, the public network for carrying out the correspondence remote terminal accesses setting, and Response is set up in the long-range connection for receiving the remote terminal transmission by the server.

A kind of third aspect, there is provided connection method of remote assistance, is applied to remote terminal, including：

What the reception server sent carries the second connection notice of the first address and remote assistance type information；Wherein, First address is the server after request is set up in the long-range connection for receiving user terminal transmission, is user's end The address accessed for public network of end distribution；The remote assistance type information is that carrying in request is set up in the long-range connection Remote assistance type information needed for the user terminal；

According to the remote assistance type information, send long-range connection to the server and set up response, and based on described The public network that first address carries out the correspondence user terminal accesses setting.

A kind of fourth aspect, there is provided server, including：

Request is set up in first receiver module, the long-range connection for receiving user terminal transmission, and the long-range connection is set up Ask the remote assistance type information needed for carrying the user terminal；

First processing module, is that the user terminal is distributed for public network for setting up request according to the long-range connection The first address for accessing, and determine remote terminal for the second address of public network access；

First sending module, for based on first address and second address, being sent to the user terminal and being taken Notified with first address and two address first connection, and described first is carried to remote terminal transmission Second connection of address and the remote assistance type information is notified；

Second processing module, response is set up for receiving the long-range connection that the remote terminal is returned, and will be described long-range Connection is set up response and is forwarded to the user terminal.

A kind of 5th embodiment, there is provided terminal, the terminal is user terminal, including：

Second sending module, request is set up for sending long-range connection to server, and the long-range connection is set up request and taken With the remote assistance type information needed for the user terminal；

3rd receiver module, connects for receiving the first address and the two address firstth that carries that the server sends Connection is known；Wherein, to be the server receiving after the long-range connection sets up request for first address, is the user The address accessed for public network of terminal distribution；Second address is that the remote terminal that the server determines is visited for public network The address asked；

Fourth processing module, for according to first address and second address, carrying out the correspondence remote terminal Public network access and set, and after response is set up in the long-range connection for receiving server forwarding, determine that remote assistance is connected It is successfully established；Wherein, it is that the remote terminal sends after agreeing to set up remote assistance connection that response is set up in the long-range connection To the server.

A kind of 6th aspect, there is provided terminal, the terminal is remote terminal, including：

4th receiver module, carry the first address and remote assistance type information the sent for the reception server Two connections are notified；Wherein, first address is that the server please in the long-range connection foundation for receiving user terminal transmission It is the address accessed for public network of the user terminal distribution after asking；The remote assistance type information remotely connects for described Remote assistance type information needed for connecing the user terminal set up and carried in request；

5th processing module, for according to the remote assistance type information, sending long-range connection to the server and building Vertical response, and setting is accessed based on the public network that first address carries out the correspondence user terminal.

Above-mentioned technical proposal of the invention has the beneficial effect that：

The connection method of the remote assistance of the embodiment of the present invention, server is made receiving remotely connecting for user terminal transmission After connecing foundation request, request can be set up for the user terminal distributes the first address accessed for public network according to the long-range connection, And confirm remote terminal for the second address of public network access；Then, the first address and the two address firstth will be carried to connect Transmission to user terminal is known in connection, will carry the remote assistance type information that the first address and long-range connection are set up in request Second connection is notified to send to remote terminal, and configuration is accessed so that user terminal and remote terminal carry out mutual public network；Finally, The remote terminal sign that will be received agrees to that the long-range connection for setting up remote assistance connection is set up response and is forwarded to the user terminal. The remote assistance connection of user terminal and remote terminal is set up in realization when user terminal needs, and then can be by remote terminal Remote assistance come in time, efficiently solve some problems that user terminal faces.

Brief description of the drawings

Technical scheme in order to illustrate more clearly the embodiments of the present invention, below will be to needed for embodiment of the present invention description The accompanying drawing to be used is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the present invention, For those of ordinary skill in the art, without having to pay creative labor, can also be obtained according to these accompanying drawings Obtain other accompanying drawings.

Fig. 1 is the schematic flow sheet of the connection method of the remote assistance of first embodiment of the invention；

Fig. 2 is the schematic flow sheet of the connection method of the remote assistance of second embodiment of the invention；

Fig. 3 is the application schematic diagram of the connection method of the remote assistance of second embodiment of the invention；

Fig. 4 is the schematic flow sheet of the connection method of the remote assistance of third embodiment of the invention；

Fig. 5 is the schematic flow sheet of the connection method of the remote assistance of fourth embodiment of the invention；

Fig. 6 is the structural representation one of the server of fifth embodiment of the invention；

Fig. 7 is the structural representation two of the server of fifth embodiment of the invention；

Fig. 8 is the structural representation one of the terminal of sixth embodiment of the invention；

Fig. 9 is the structural representation two of the terminal of sixth embodiment of the invention；

Figure 10 is the structural representation one of the terminal of seventh embodiment of the invention；

Figure 11 is the structural representation two of the terminal of seventh embodiment of the invention；

Figure 12 is the structural representation of the terminal of eighth embodiment of the invention；

Figure 13 is the structural representation of the terminal of ninth embodiment of the invention.

Specific embodiment

Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete Site preparation is described, it is clear that described embodiment is a part of embodiment of the invention, rather than whole embodiments.Based on this hair Embodiment in bright, the every other implementation that those of ordinary skill in the art are obtained under the premise of creative work is not made Example, belongs to the scope of protection of the invention.

First embodiment

As shown in figure 1, the connection method of the remote assistance of first embodiment of the invention, is applied to server, methods described Including：

Step 101, receives the long-range connection foundation request that user terminal sends, and the long-range connection is set up request and carried Remote assistance type information needed for the user terminal.

In the first embodiment, it is that user terminal is generated when the assistance of remote terminal is needed that request is set up in long-range connection, For initiating long-range connection, therefore, in this step, the long-range connection that server can receive user terminal transmission first is set up Request, and then follow-up connection foundation can be carried out according to the long-range connection foundation request.And the long-range connection is set up in request The remote assistance kind of message of carrying, illustrates the remote assistance content that user terminal specifically needs, such as remote diagnosis, long-range screen Curtain video recording or user data Real-time Collection etc..

Step 102, request is set up according to the long-range connection, is that the user terminal distributes first accessed for public network Address, and determine remote terminal for the second address of public network access.

In this step, server is after long-range connection foundation request is received through step 101, it is possible to recognize that transmission should The user terminal that request is set up in long-range connection needs remote assistance, due to Intranet user terminal and for professional and technical personnel's exploitation Remote terminal between can not directly interconnect, so, for realize the later stage user terminal with remote terminal by public affairs Net is communicated, and can be that the user terminal dynamically distributes are used for the first address that public network is accessed, and determine remote terminal now For the second address that public network is accessed.

Step 103, based on first address and second address, sends to the user terminal and carries described the One address and the two address firstth connection notify, and sent to remote terminal and carry first address and described Second connection of remote assistance type information is notified.

In this step, according to the first address and the second address that above-mentioned steps 102 are obtained, send carry first address and The two address first connection notice enables the user terminal with first address and second address to the user terminal The public network for carrying out correspondence remote terminal is accessed and set, and is sent and carried the of first address and the remote assistance type information Two connections are notified to remote terminal, the remote assistance needed for making the remote terminal will be understood that the user terminal, and are carried out The public network of correspondence user terminal is accessed and set.

Response is set up in step 104, the long-range connection for receiving the remote terminal return, and should by the long-range connection foundation Answer and be forwarded to the user terminal.

After above-mentioned steps 103, remote terminal can be notified by the second connection for receiving, it is thus understood that needed for user terminal Remote assistance, and after agreeing to set up remote assistance connection, send long-range connection to server and set up response, therefore in this step, The long-range connection can be received and set up response, and forward it to user terminal, to inform that user terminal remote terminal is agreed to build Vertical remote assistance, completes the long-range connection between user terminal and remote terminal.

So, through step 101- steps 104, server is after the remote assistance for receiving user terminal initiation, you can logical Know remote terminal, assist user terminal and remote terminal to complete the address configuration for being communicated by public network between the two, successfully build The remote assistance connection of vertical user terminal and remote terminal, so that, realize when user terminal needs by the remote of remote terminal Journey assistance is next in time, efficiently solve some problems that user terminal faces.

Wherein, server penetrates server for an Intranet, preferably supports expansible communication and presentation protocol xmpp agreements. And user terminal is to Intranet when penetrating server and sending long-range connection and set up request, specifically, can be by transmission control protocol TCP penetrates server and sends heartbeat packet to realize to Intranet.

Additionally, Intranet penetrate server due to may and meanwhile receive that the long-range connection that multiple user terminals send sets up please Ask, so, while for its first address that each dynamically distributes public network can be accessed, can also set up the first address of cache Table, shows that terminal user has remote assistance demand.Be have recorded in first address mapping table and send long-range connection foundation request User terminal and Intranet penetrate the corresponding relation between the first address that server is its distribution.Likewise, remote terminal also may be used Energy more than one, Intranet penetrates the idle remote terminal of server selection or can realize remote assistance needed for the user terminal After optimal remote terminal provides remote assistance for the user terminal, also can according to selected remote terminal and determine this is remote Second address of journey terminal, sets up corresponding second address mapping table, it is established that session control session, shows relative users The assistance request of terminal.

In addition, in the above-described embodiments, user terminal communicates between penetrating server with Intranet, remote terminal and Intranet are worn Communication between saturating server all, when the address for public network access is distributed for user terminal, can also be needed to lead to by router The network address translation NAT of router is crossed to complete.

To sum up, the connection method of the remote assistance of first embodiment of the invention, server is receiving user terminal transmission Long-range connection set up request after, request can be set up for the user terminal distributes accessed for public network the according to the long-range connection One address, and confirm remote terminal for the second address of public network access；Then, the first address and two address will be carried First connection notifies to send to user terminal, will carry the remote assistance type that the first address and long-range connection are set up in request Second connection of information notifies to send to remote terminal, matches somebody with somebody so that user terminal and remote terminal carry out mutual public network access Put；Finally, the remote terminal sign that will be received agrees to that the long-range connection for setting up remote assistance connection is set up response and is forwarded to this User terminal.The remote assistance connection of user terminal and remote terminal is set up in realization when user terminal needs, and then can be led to Cross remote terminal remote assistance come in time, efficiently solve some problems that user terminal faces.

Second embodiment

As shown in Fig. 2 the connection method of the remote assistance of second embodiment of the invention, is applied to server, methods described Including：

Step 201, receives the long-range connection foundation request that user terminal sends, and the long-range connection is set up request and carried Remote assistance type information needed for the user terminal.

Same first embodiment, it is that user terminal is generated when the assistance of remote terminal is needed that request is set up in long-range connection, is used To initiate long-range connection, therefore, in this step, the long-range connection foundation that server can receive user terminal transmission first please Asking, and then can set up request according to the long-range connection carries out follow-up connection foundation.And the long-range connection is set up in request and is taken The remote assistance kind of message of band, illustrates the remote assistance content that user terminal specifically needs, such as remote diagnosis, telecreen Video recording or user data Real-time Collection etc..

Step 202, request is set up according to the long-range connection, is that the user terminal distributes first accessed for public network Address, and inquire about whether the current address that remote terminal used is the address accessed for public network.

In this step, server is after long-range connection foundation request is received through step 201, it is possible to recognize that transmission should The user terminal that request is set up in long-range connection needs remote assistance, due to Intranet user terminal and for professional and technical personnel's exploitation Remote terminal between can not directly interconnect, so, for realize the later stage user terminal with remote terminal by public affairs Net is communicated, and can be that the user terminal dynamically distributes are used for the first address that public network is accessed now.

However, it is contemplated that the uncertainty of the current address that remote terminal is used, it is probably to be accessed for public network Address, it is also possible to be the non-address accessed for public network, so, to avoid the address for repeating from distributing, here, long-range end can be inquired about Whether the used current address in end is the address accessed for public network.

Step 203, if the current address is the address accessed for public network, second is defined as by the current address Address；If the current address is the non-address for network access, for the remote terminal distributes what is accessed for public network Second address.

In this step, according to the Query Result of the current address used remote terminal in above-mentioned steps 202, current When address is the address for public network access, using the current address as the second address；And if current address is non-for public network During the address of access, then can be used for the second address of public network access for the remote terminal dynamically distributes again, so as to user terminal Realize being communicated by public network and remote terminal between.

Step 204, based on first address and the second address, sends to the user terminal and carries first ground Location and the two address firstth connection notify, and sent to remote terminal and carry first address and described long-range Second connection of hand types information is notified.

In this step, according to the first address obtained above and the second address, send carry first address and this second First connection notice of address enables the user terminal to be carried out with first address and second address right to the user terminal Answer the public network of remote terminal to access to set, and send the second connection for carrying first address and the remote assistance type information Notify to remote terminal, the remote assistance needed for making the remote terminal will be understood that the user terminal, and carry out to application The public network of family terminal is accessed and set.

Wherein, if in step 203, the second address be remote terminal distribution for public network access address, then this In step, the second connection notice of first address and the remote assistance type information is carried to remote terminal transmission Step includes：

When the current address is non-address for network access, generation carries first address, described the Second connection of double-address and the remote assistance type information is notified, and the described second connection is notified to send to long-range end End.

Here, because remote terminal current address is the non-address accessed for public network, it is assigned with for the remote terminal Behind the second address accessed for public network, then need to inform second address and give the remote terminal, the first ground is carried by generating Second connection of location, the second address and remote assistance type information notifies, sends to remote terminal and realize.

Response is set up in step 205, the long-range connection for receiving the remote terminal return, and should by the long-range connection foundation Answer and be forwarded to the user terminal.

After above-mentioned steps 204, remote terminal can be notified by the second connection for receiving, it is thus understood that needed for user terminal Remote assistance, and after agreeing to set up remote assistance connection, send long-range connection to server and set up response, therefore in this step, The long-range connection can be received and set up response, and forward it to user terminal, to inform that user terminal remote terminal is agreed to build Vertical remote assistance, completes the long-range connection between user terminal and remote terminal.

So, through step 201- steps 205, server is after the remote assistance for receiving user terminal initiation, you can logical Know remote terminal, assist user terminal and remote terminal to complete the address configuration for being communicated by public network between the two, successfully build The remote assistance connection of vertical user terminal and remote terminal, so that, realize when user terminal needs by the remote of remote terminal Journey assistance is next in time, efficiently solve some problems that user terminal faces.

Wherein, the server penetrates server for an Intranet, preferably supports that expansible communication and presentation protocol xmpp are assisted View.And user terminal is to Intranet when penetrating server and sending long-range connection and set up request, specifically, can be by passing transport control protocol View TCP penetrates server and sends heartbeat packet to realize to Intranet.

In addition, in the above-described embodiments, user terminal communicates between penetrating server with Intranet, remote terminal and Intranet are worn Communication between saturating server all can distribute the address accessed for public network by router for user terminal and remote terminal When, also need to be completed by the NAT of router.

Wherein, with reference to implementing that public network is accessed, in second embodiment of the invention, specifically, first address Include Internet protocol address IP and port of the user terminal for public network access；Second address includes described Remote terminal is used for Internet protocol address IP and the port that public network is accessed.

Intranet penetrates server and sets up request according to the long-range connection for receiving, and is user terminal dynamically distributes by NAT Independent IP and port that public network can be accessed；And it is the independent IP and port that remote terminal dynamically distributes public network can be accessed to pass through NAT.

It should be appreciated that in second embodiment of the invention, system is to be applicable the remote assistance diagnosis point of user terminal Analysis demand, lifts diagnosis efficiency, also pre-sets a diagnosis Cloud Server, and user terminal system is have recorded in the diagnosis Cloud Server The data message and corresponding solution of FAQs of uniting, therefore, it is further specific on the basis of above-described embodiment , the remote assistance type information is remote diagnostic information, and response is set up in the long-range connection includes that correspondence is described long-range The remote diagnosis configuration information of diagnostic message；

After step 205, also include：

Set up according to the remote diagnosis configuration information and be connected with the access of diagnosis Cloud Server；

Receive the diagnostic data that the remote terminal sends；

The diagnosis Cloud Server is accessed according to the diagnostic data, and the Query Result of acquisition is fed back to described remote Journey terminal.

Now, user terminal is according to self-demand, sending during the long-range connection that server is penetrated to Intranet sets up request, The remote assistance type information of carrying is remote diagnostic information, to inform that the remote terminal user terminal needs remote assistance to examine It is disconnected.May also include that user terminal is based on the tentative diagnosis of itself and analyzes in the remote diagnostic information, be used to illustrate required tool The information of body diagnostic-type.And Intranet penetrates the remote assistance that server sets up user terminal and remote terminal as procedure described above During connection, can be in response to be set up in the long-range connection for receiving, the remote diagnosis for getting correspondence remote diagnostic information match somebody with somebody confidence Breath.So, subsequently will long-range connection set up response and be forwarded to user terminal while, can also match somebody with somebody confidence according to the remote diagnosis Breath is set up and is connected with the access of diagnosis Cloud Server.When remote terminal receives the operation number that user terminal sends by public network According to, and after the service data is sent as diagnostic data penetrates server to Intranet, Intranet penetrates server being capable of foundation The diagnostic data accesses the diagnosis Cloud Server, and the Query Result of acquisition is fed back into remote terminal, by remote terminal again Carry out subsequent treatment.

Due to only have recorded the data message and corresponding solution of FAQs in diagnosis Cloud Server, Intranet is worn The process of the saturating server access diagnosis Cloud Server, when inquire to should the data message and first of diagnostic data solve During scheme, first solution will be fed back to remote terminal as Query Result；If cannot inquire to should follow-up The data message and the first solution of disconnected data, then can feed back the Query Result without solution to remote terminal.

Remote terminal can then diagnose different Query Results, and the first solution of the diagnostic data is included in Query Result During scheme, the diagnostic result for carrying first solution is sent to user terminal；Do not include the follow-up in Query Result During the first solution of disconnected data, diagnostic data is analyzed based on prepackage diagnostic tool, obtains the second solution, And the diagnostic result for carrying second solution is sent to user terminal.

Certainly, the data message and corresponding solution of the client terminal system FAQs for being stored in the diagnosis Cloud Server Certainly scheme is to enter Mobile state renewal according to the diagnostic result of remote terminal.

The method of second embodiment of the invention, applies the mistake in the scene that user terminal initiates remote assistance diagnostic analysis Journey is as shown in Figure 3：

User terminal penetrates server and sends long-range connection foundation request through router A to Intranet, and the long-range connection is set up Ask the remote diagnostic information (remote assistance type information) needed for carrying user terminal, such as S301.

Intranet penetrates server and sets up request according to the long-range connection for receiving, and is that user terminal is distributed for public network visit The first address asked, and the non-address accessed for public network in current address used by the known remote terminal of inquiry, also For remote terminal distributes the second address accessed for public network.Afterwards, sent to user terminal and carry the first address and second First connection notice of address, such as S302, and carry the first address, the second address and remote diagnosis to remote terminal transmission Second connection notice of information, such as S303.

Remote terminal receives second connection and notifies through router B, after agreeing to set up remote assistance connection, through route Device B penetrates server and sends long-range connection and sets up response to Intranet, and response is set up in the long-range connection includes correspondence second connection Notify the remote diagnosis configuration information of medium-long range diagnostic message, such as S304.And remote terminal is based on the first address and the second address After carrying out public network access setting, the probe data packet that carry terminal configuration information, such as S305 can be also sent to user equipment.Should Terminal configuration information is correspondence remote diagnostic information generation so that user terminal can be assisted remotely based on it after the receipt Configuration is helped, administration authority is such as opened, in order to the acquisition of follow-up diagnostic data.

Intranet penetrates server and receives after long-range connection sets up response, on the one hand, can be set up based on the long-range connection should Remote diagnosis configuration information in answering is set up and is connected with the access of diagnosis Cloud Server；On the one hand, will can remotely connect foundation should Answer and be forwarded to user terminal, such as S306.Certainly, information transmission quality is improved, the long-range connection foundation for being forwarded to user terminal should It is not carry remote diagnosis configuration information in answering.

User terminal is being received after long-range connection sets up response, determines that remote assistance connection is successfully established.And in basis Terminal configuration information in the probe data packet for receiving, completes remote assistance with postponing, and service data was sent to long-range end End, such as S307.

The service data can be sent to Intranet and penetrate server, such as S308 by remote terminal as diagnostic data.Intranet Server is penetrated after diagnosis Cloud Server is accessed according to the diagnostic data, and the Query Result of acquisition is fed back into long-range end End, such as S309.Now, if first solution of the Query Result including diagnostic data, remote terminal can directly to Family terminal sends the diagnostic result for carrying first solution；If the first solution not including diagnostic data in the Query Result Certainly scheme (diagnosis Cloud Server in the absence of correspondence diagnostic data solution), remote terminal can also based on prepackage diagnose Instrument is analyzed to obtain the second solution to inform to user terminal to diagnostic data, completes to user terminal institute The remote assistance for needing, realize in time, efficiently solve problem in the presence of client terminal system.

In sum, the connection method of the remote assistance of second embodiment of the invention, server is receiving user terminal After request is set up in the long-range connection for sending, request can be set up according to the long-range connection and be accessed for public network for the user terminal is distributed The first address, and by inquiring about whether current address that remote terminal used is address that public network is accessed, in current address When being the address for public network access, the current address is defined as the second address, and current address is non-for network access Address when, be remote terminal distribute for public network access the second address it is remote；Then, the first address and the second ground will be carried First connection of location notifies to send to user terminal, will carry the remote assistance that the first address and long-range connection are set up in request Second connection of type information notifies to send to remote terminal, so that user terminal and remote terminal carry out mutual public network access Configuration；Finally, the remote terminal sign that will be received agrees to that the long-range connection for setting up remote assistance connection is set up response and is forwarded to The user terminal.The remote assistance connection of user terminal and remote terminal is set up in realization when user terminal needs, and then can By the remote assistance of remote terminal come in time, efficiently solve some problems that user terminal faces.

3rd embodiment

As shown in figure 4, a kind of connection method of remote assistance of third embodiment of the invention, is applied to user terminal, bag Include：

Step 401, sends long-range connection and sets up request to server, and the long-range connection is set up request and carries the use Remote assistance type information needed for the terminal of family.

In this step, user terminal when the assistance of remote terminal is needed, according to triggering remote assistance enabled instruction, to Server sends long-range connection and sets up request, initiates long-range connection.Wherein, the remote assistance that request is carried is set up in the long-range connection Kind of message, can represent the remote assistance content that user terminal specifically needs, such as remote diagnosis, telecreen video recording or number of users According to Real-time Collection etc..The remote assistance enabled instruction can be user input operation triggering, or according to being predefined in user Automatic triggering when terminal goes wrong.Certainly, the server is that an Intranet penetrates server.

Step 402, receive the server transmission carries the first address and two address firstth connection notice；Its In, first address is the server to be received after the long-range connection sets up request, is the user terminal distribution For public network access address；Second address is that the remote terminal that the server determines is used for the ground that public network is accessed Location.

It is directly mutually to be connected between remote terminal due to Intranet user terminal and for professional and technical personnel's exploitation Connect, so, the server penetrates server as Intranet, after long-range connection foundation request is received, it is possible to recognize The user terminal for sending long-range connection foundation request needs remote assistance, to realize that the later stage user terminal leads to remote terminal Cross public network to be communicated, can be that the user terminal dynamically distributes are used for the first address that public network is accessed, and determine remote terminal For the second address that public network is accessed, connect notice and feed back to user terminal through carrying the first address and the second address first. In this step, user terminal will receive first connection and notify, being used for for user terminal and remote terminal is recognized respectively The address that public network is accessed.

Step 403, according to first address and second address, the public network for carrying out the correspondence remote terminal is accessed Set, and response is set up by the long-range connection that the server receives the remote terminal transmission.

In this step, the first address and the second address for being understood according to above-mentioned steps 402 first carry out correspondence remote terminal Public network access set.Also, penetrate server and receive remote terminal and characterize by Intranet and agree to set up what remote assistance was connected Response is set up in long-range connection, determines that remote assistance connection is successfully established.

Here, by step 401- steps 403, user terminal penetrates server and sends long-range connection foundation request to Intranet, Initiate long-range connection, and server penetrated through Intranet to assist the public network for completing correspondence remote terminal to access configuration, be successfully established with The remote assistance connection of remote terminal.

Wherein, Intranet penetrates server and preferably supports expansible communication and presentation protocol xmpp agreements.And user terminal When server transmission remotely connection foundation request is penetrated to Intranet, specifically, can be worn to Intranet by transmission control protocol TCP Saturating server sends heartbeat packet to realize.

It should also be appreciated that, after completion user terminal is connected foundation with the remote assistance of remote terminal, remote terminal The probe data packet of carried terminal configuration information can be sent to user terminal through public network, certainly, the terminal configuration information is right What the remote assistance type information in answering its second connection for receiving to notify was generated.Therefore, on the basis of above-described embodiment, use Family terminal also includes after it is determined that remote assistance connection is successfully established：

The probe data packet that the remote terminal sends is received through public network；

According to the terminal configuration information carried in the probe data packet, the remote assistance for carrying out the user terminal is matched somebody with somebody Put；Wherein described terminal configuration information is that the remote terminal is generated according to the remote assistance type information correspondence for receiving 's；

Configured according to completed remote assistance, the corresponding service data of the user terminal is sent to described through public network Remote terminal, carries out remote assistance treatment.

Here, after user terminal directly receives the probe data packet through public network, first can be using in the probe data packet The terminal configuration information of carrying carries out correspondence configuration, and remotely assist process demand is being carried out to adapt to remote terminal.Afterwards, you can Will be with postponing, the corresponding service data of user terminal is sent directly to remote terminal through public network, by remote terminal according to user's end Required remote assistance type is held to complete remote assistance, to solve user terminal problem encountered.

Specifically, first address include the user terminal for public network access Internet protocol address IP and Port；Second address includes Internet protocol address IP and port of the remote terminal for public network access.

Therefore, the connection method of the remote assistance of third embodiment of the invention, user terminal is first according to user's request to clothes Business device sends long-range connection foundation request and initiates long-range connection, and it is remote to carry out correspondence according to the first connection notice of server transmission The public network of journey terminal is accessed and set, and penetrating server eventually through Intranet receives remotely connection replying for remote terminal transmission, So as to agree to that long-range the connection replying for setting up remote assistance connection determines that remote assistance connection is created as by sign remote terminal Work(.So, directly can be communicated with remote terminal by public network after user terminal, as remote terminal according to needed for user terminal Remote assistance type complete remote assistance, with time, efficiently solve user terminal problem encountered.

It is understood that, the user terminal of the connection method of the remote assistance of third embodiment of the invention is applied, be Can coordinate with the server of the connection method for applying above-mentioned first embodiment and second embodiment remote assistance, request is long-range The user terminal of assistance, therefore, the user terminal in the embodiment can be realized in above-mentioned first embodiment and second embodiment Each process that middle user terminal is realized, to avoid repeating, repeats no more here.

Fourth embodiment

As shown in figure 5, fourth embodiment of the invention provides a kind of connection method of remote assistance, remote terminal is applied to, Including：

Step 501, first address and the second of remote assistance type information that carries of the reception server transmission connects logical Know；Wherein, first address is the server after request is set up in the long-range connection for receiving user terminal transmission, is institute State the address accessed for public network of user terminal distribution；The remote assistance type information sets up request for the long-range connection Remote assistance type information needed for the user terminal of middle carrying.

When user terminal initiates long-range connection to server according to demand, can be sent to the server and carry remote assistance class Request is set up in the long-range connection of type information, wherein, remote assistance kind of message illustrates the long-range association that user terminal specifically needs Help content, such as remote diagnosis, telecreen video recording or user data Real-time Collection.And the server penetrates service for an Intranet Device, receiving after the long-range connection sets up request, i.e., can by the long-range connection set up request assistance set up user terminal with it is remote Long-range connection between journey terminal, is that user terminal distributes the first address accessed for public network, by first address and While informing user terminal for second address the first connection notice that public network is accessed of remote terminal, can also be to long-range end End sends the second connection notice for carrying the first address and remote assistance type information.In this step, remote terminal is by connecing The second connection for receiving server transmission is notified, it is thus understood that the remote assistance needed for user terminal, and user terminal is used for public affairs The address for accessing is netted, is easy to set up remote assistance and is connected and the assistance needed for user terminal is provided.

Step 502, after agreeing to set up remote assistance connection, according to the remote assistance type information, to the service Device sends long-range connection and sets up response, and is set based on the public network access that first address carries out the correspondence user terminal.

In this step, remote terminal receives the second connection and notifies through step 501, understands user terminal demand and agrees to set up After remote assistance connection, the long-range connection of server transmission can be penetrated to Intranet and set up response, penetrating server by Intranet notifies to use Family terminal, is successfully established long-range connection.And the first address in being notified by second connection is gone to complete correspondence user terminal Public network is accessed and set, and is subsequently to communicate with preparing with the public network of user terminal.

So, after through step 501 and step 502, remote terminal can be directed to the long-range connection that user terminal is initiated, including Net is penetrated under the assistance of server, and the public network for completing correspondence user terminal accesses configuration, is successfully established long-range with user terminal Assist connection.

Generally, whether the current address that remote terminal is used is that the address accessed for public network is uncertainty, So, to avoid the address for repeating from distributing, Intranet penetrated server before the second connection notice is sent, and can inquire about remote terminal Whether the current address for being used is the address accessed for public network, if current address is the address accessed for public network, with regard to nothing Need to again for remote terminal distributes public network reference address, but if current address is the non-address accessed for public network, need to be again just Remote terminal distributes public network reference address.So, in the embodiment of the present invention, second connection notifies also to carry the service Device sets up request receiving the long-range connection, and it is non-for public affairs to inquire the current address that the remote terminal used It is second address accessed for public network of the remote terminal distribution after netting the address for accessing.

So, for the current address that remote terminal is used be it is non-access for public network address in the case of, it is long-range eventually End also needs to the first address according to the second address for its distribution and the user terminal for understanding, and carries out the public affairs of correspondence user terminal Net is accessed and set.

Further specifically, in step 502, according to the remote assistance type information, sending long-range to the server The step of response is set up in connection includes：

If the remote assistance type information is remote diagnostic information, according to the remote diagnostic information, generation correspondence Remote diagnosis configuration information；

Response is set up in the long-range connection that generation carries the remote diagnosis configuration information, and is sent to the server.

Here, it is remote diagnostic information by remote assistance type information, it is known that the long-range association needed for user terminal Specially remote diagnosis are helped, now, remote terminal is accomplished by generating corresponding remote diagnosis configuration according to the remote diagnostic information Information, is sent to the server so that the service by the way that the long-range connection for carrying the remote diagnosis configuration information is set up into response Device penetrates server as Intranet, is carried out being connected with the access of diagnosis Cloud Server in advance by the remote diagnosis configuration information.Should The data message and corresponding solution of client terminal system FAQs are have recorded in diagnosis Cloud Server, so, warp Intranet penetrates the access connect setting of server and diagnosis Cloud Server, in later stage remote terminal to the number to be diagnosed of user terminal During according to diagnosis, it becomes possible to which penetrate server by Intranet is carried out to the privilege of access of diagnosis Cloud Server to solution Inquiry, improves the efficiency of diagnosis.

In fourth embodiment of the invention, after step 502, also include：

The probe data packet for carrying terminal configuration information is sent to the user terminal by public network；Wherein described terminal Configuration information is that the remote terminal is generated according to the remote assistance type information for receiving；

Receive the user terminal and remote assistance is completed with postponing according to the terminal configuration information, the operation number of transmission According to；

The service data is processed based on the remote assistance type information.

Here, server transmission is penetrated to Intranet, remotely response is set up in connection, completes user terminal with remote terminal After remote assistance connection is set up, the detection data of carried terminal configuration information can be also further sent to user terminal through public network Bag, the terminal configuration information be correspondence its receive second connection notify in remote assistance type information generation, so as to Family terminal carries out correspondence configuration using the terminal configuration information, and remotely assist process demand is being carried out to adapt to remote terminal.With Afterwards, remote terminal can just be processed the service data for receiving based on the remote assistance type information for understanding before.

Further, include based on the remote assistance type information, the step of process the service data：

If the remote assistance type information is remote diagnostic information, sent out the service data as diagnostic data Deliver to the server；

Receive the Query Result that the server feeds back according to the diagnostic data；

When the Query Result includes the first solution of the diagnostic data, sent to the user terminal Carry the diagnostic result of first solution；

When not including the first solution of the diagnostic data in the Query Result, based on prepackage diagnostic tool The diagnostic data is analyzed, the second solution is obtained, and carrying second solution is sent to the user terminal The certainly diagnostic result of scheme.

Here, remote terminal notifies that medium-long range hand types information is remote diagnostic information by the second connection for receiving, Remote assistance needed for understanding active user's terminal is remote diagnosis, now, will obtain service data as follow-up using before Disconnected data is activation to Intranet penetrates server；Afterwards, the inquiry knot after Intranet penetrates server access diagnosis Cloud Server is received Really；Then, by the particular content of the Query Result, corresponding treatment is carried out.Include the of diagnostic data in the Query Result One solution, that is, it is directly obtained corresponding first solution by accessing diagnosis Cloud Server, it is possible to Xiang Yong Family terminal sends the diagnostic result for carrying first solution, realizes the direct feedback of effective solution so that user's end End solves institute's produced problem using first solution.And the first solution in the Query Result not including diagnostic data During scheme, illustrate not recording the solution that user terminal goes wrong in diagnosis Cloud Server, in order to solve user terminal Problem, remote terminal also need to based on its prepackage diagnostic tool diagnostic data is analyzed to obtain corresponding second Solution, and the diagnostic result for carrying second solution is sent to user terminal, to solve what is occurred in user terminal Problem.

Wherein, prepackage diagnostic tool can be the professional tools such as simulation testing software trace32, based on prepackage diagnostic tool The process being analyzed to diagnostic data, it is possible to by extracting gravestone file tombstone and core memory file Core dump, and both of these documents is loaded into the professional tools such as trace32 is further processed, obtain corresponding solution Scheme.

In sum, the connection method of the remote assistance of fourth embodiment of the invention, remote terminal can receive clothes first The second of business device transmission connects notice to understand the remote assistance demand of user terminal, and；Afterwards, agreeing to set up long-range association After helping connection, send long-range connection to server and set up response, and correspondence is carried out based on the second the first address connected in notifying The public network of user terminal is accessed and set, and the public network for completing correspondence user terminal accesses configuration, is successfully established remote with user terminal Journey assists connection, and then, the remote assistance for needed for user terminal provides it in time, efficiently solves user terminal appearance Problem.

It is understood that, the remote terminal of the connection method of the remote assistance of fourth embodiment of the invention is applied, be Can coordinate with the server of the connection method for applying above-mentioned first embodiment and second embodiment remote assistance, be user's end End provides the remote terminal of its required remote assistance, therefore, the remote terminal in the embodiment can be realized real above-mentioned first Each process that example and second embodiment remote terminal are realized is applied, to avoid repeating, is repeated no more here.

5th embodiment

Fig. 6 is the block diagram of the server of one embodiment of the invention.Server 600 shown in Fig. 6 includes that first receives mould Block 601, first processing module 602, the first sending module 603 and Second processing module 604.

Request is set up in first receiver module 601, the long-range connection for receiving user terminal transmission, and the long-range connection is built The vertical remote assistance type information asked needed for carrying the user terminal；

First processing module 602, is that the user terminal is distributed for public affairs for setting up request according to the long-range connection The first address for accessing is netted, and determines remote terminal for the second address of public network access；

First sending module 603, for based on first address and the second address, being sent to the user terminal and being carried There are first address and two address first connection to notify, and first ground is carried to remote terminal transmission Second connection of location and the remote assistance type information is notified；

Second processing module 604, response is set up for receiving the long-range connection that the remote terminal is returned, and will be described remote Journey connection is set up response and is forwarded to the user terminal.

On the basis of Fig. 6, alternatively, as shown in fig. 7, the first processing module 602 includes：

Inquiry submodule 6021, for inquiring about whether current address that remote terminal used is the ground that is accessed for public network Location；

First treatment submodule 6022, if being the address for public network access for the current address, described will work as Preceding address is defined as the second address；It is the remote terminal point if the current address is the non-address for network access It is used in the second address of public network access.

Alternatively, it is non-for network access that first sending module 603 is further used in the current address During address, the second connection that generation carries first address, second address and the remote assistance type information is logical Know, and the described second connection is notified to send to remote terminal.

Alternatively, first address include the user terminal for public network access Internet protocol address IP and Port；Second address includes Internet protocol address IP and port of the remote terminal for public network access.

Alternatively, the remote assistance type information is remote diagnostic information, and response is set up in the long-range connection to be included The remote diagnosis configuration information of the correspondence remote diagnostic information；

As shown in fig. 7, the server 600 also includes：

Connection establishment module 605 is accessed, for being set up and diagnosis Cloud Server according to the remote diagnosis configuration information Access connection；

Second receiver module 606, for receiving the diagnostic data that the remote terminal sends；

3rd processing module 607, for accessing the diagnosis Cloud Server according to the diagnostic data, and will obtain Query Result feeds back to the remote terminal.

Server 600 can realize each process that server is realized in the embodiment of the method for Fig. 1-Fig. 3, to avoid weight It is multiple, repeat no more here.Server 600, can be remote according to this after request is set up in the long-range connection for receiving user terminal transmission Journey connection sets up request for the user terminal distributes the first address accessed for public network, and confirms that remote terminal is visited for public network The second address asked；Then, the first address will be carried and two address first connection notifies to send to user terminal, will taken Second connection of the remote assistance type information set up in request with the first address and long-range connection notifies to send to long-range end End, configuration is accessed so that user terminal and remote terminal carry out mutual public network；Finally, the remote terminal that will be received characterizes same The long-range connection that meaning sets up remote assistance connection is set up response and is forwarded to the user terminal.Realization is set up when user terminal needs The remote assistance connection of user terminal and remote terminal, and then can be by the remote assistance of remote terminal come in time, effectively Solve some problems that user terminal faces.

Sixth embodiment

Fig. 8 is the block diagram of the terminal of one embodiment of the invention.Terminal 800 shown in Fig. 8 is user terminal, including second Sending module 801, the 3rd receiver module 802 and fourth processing module 803.

Fourth processing module, for according to first address and second address, carrying out the correspondence remote terminal Public network access and set, and the long-range connection that the remote terminal sends received by the server set up response.

On the basis of Fig. 8, alternatively, as shown in figure 9, the terminal also includes：

3rd sending module 804, for receiving the probe data packet that the remote terminal sends through public network；

Configuration module 805, for according to the terminal configuration information carried in the probe data packet, carrying out user's end The remote assistance configuration at end；Wherein described terminal configuration information is the remote terminal according to the remote assistance class for receiving The correspondence generation of type information；

4th sending module 806, for being configured according to completed remote assistance, by the corresponding operation of the user terminal Data are sent to the remote terminal through public network, carry out remote assistance treatment.

Terminal 800 can realize each process that user terminal is realized in the embodiment of the method for Fig. 3 and Fig. 4, to avoid weight It is multiple, repeat no more here.Terminal 800 is user terminal, is needed to send long-range connection foundation request to server first from user Long-range connection is initiated, and the first connection sent according to the server notifies that the public network for carrying out correspondence remote terminal is accessed and sets, The long-range of remote terminal transmission is received eventually through the server to connection reply, characterized remotely because this is remotely connection replyed Terminal is agreed to set up remote assistance connection, and now, user terminal can determine that remote assistance connection is successfully established.So, user's end Directly can be communicated with remote terminal by public network after end, as remote terminal according to the remote assistance type needed for user terminal To complete remote assistance, with time, efficiently solve user terminal problem encountered.

7th embodiment

Figure 10 is the block diagram of the terminal of one embodiment of the invention.Terminal 1000 shown in Figure 10 is remote terminal, including 4th receiver module 1001 and the 5th processing module 1002.

4th receiver module 1001, the first address and remote assistance type information are carried for what the reception server sent Second connection notify；Wherein, first address is that the server is built in the long-range connection for receiving user terminal transmission It is the address accessed for public network of the user terminal distribution after vertical request；The remote assistance type information is described remote The remote assistance type information in request needed for the user terminal of carrying is set up in journey connection；

5th processing module 1002, for according to the remote assistance type information, being sent to the server and remotely being connected Connect and set up response, and setting is accessed based on the public network that first address carries out the correspondence user terminal.

Alternatively, second connection notify also to carry the server receive that the long-range connection sets up please Ask, and inquire after the current address that the remote terminal used is the non-address accessed for public network, be the long-range end Second address accessed for public network of end distribution.

On the basis of Figure 10, alternatively, as shown in figure 11, the 5th processing module 1002 includes：

Second processing submodule 10021, if being remote diagnostic information for the remote assistance type information, according to institute Remote diagnostic information is stated, corresponding remote diagnosis configuration information is generated；

3rd treatment submodule 10022, the long-range connection foundation that the remote diagnosis configuration information is carried for generating should Answer, and send to the server.

Alternatively, the terminal 1000 also includes：

5th sending module 1003, the spy of terminal configuration information is carried for being sent to the user terminal by public network Survey packet；Wherein described terminal configuration information is the remote terminal according to the remote assistance type information life for receiving Into；

5th receiver module 1004, long-range association is completed for receiving the user terminal according to the terminal configuration information Help to match somebody with somebody and postpone, the service data of transmission；

6th processing module 1005, for being processed the service data based on the remote assistance type information.

Alternatively, the 6th processing module 1005 includes：

Sending submodule 10051, if being remote diagnostic information for the remote assistance type information, by the operation Data are sent to the server as diagnostic data；

Receiving submodule 10052, for receiving the Query Result that the server feeds back according to the diagnostic data；

Fourth process submodule 10053, for including the first solution of the diagnostic data in the Query Result During scheme, the diagnostic result for carrying first solution is sent to the user terminal；

5th treatment submodule 10054, for the first solution in the Query Result not including the diagnostic data Certainly during scheme, the diagnostic data is analyzed based on prepackage diagnostic tool, obtains the second solution, and to the use Family terminal sends the diagnostic result for carrying second solution.

Terminal 1000 can realize each process that the embodiment of the method remote terminal of Fig. 3 and Fig. 5 is realized, to avoid weight It is multiple, repeat no more here.Terminal 1000 is notified, come as remote terminal, the second connection that server transmission can be received first Understand the remote assistance demand of user terminal；Afterwards, after agreeing to set up remote assistance connection, long-range connection is sent to server Response is set up, and setting is accessed based on the public network that the first address in the second connection notice carries out correspondence user terminal, it is right to complete Answer the public network of user terminal to access configuration, be successfully established and be connected with the remote assistance of user terminal, and then, for user terminal is provided Remote assistance needed for it, in time, efficiently solves user terminal produced problem.

8th embodiment

Figure 12 is the block diagram of the terminal of another embodiment of the present invention.Terminal 1200 shown in Figure 12 includes：At least one Processor 1201, memory 1202, at least one network interface 1204 and user interface 1203.Each component in terminal 1200 It is coupled by bus system 1205.It is understood that bus system 1205 is used to realize the connection communication between these components. Bus system 1205 in addition to including data/address bus, also including power bus, controlling bus and status signal bus in addition.But in order to For the sake of clear explanation, various buses are all designated as bus system 1205 in fig. 12.

Wherein, user interface 1203 can include display, keyboard or pointing device (for example, mouse, trace ball (trackball), touch-sensitive plate or touch-screen etc..

It is appreciated that the memory 1202 in the embodiment of the present invention can be volatile memory or non-volatile memories Device, or may include both volatibility and nonvolatile memory.Wherein, nonvolatile memory can be read-only storage (Read-Only Memory, ROM), programmable read only memory (Programmable ROM, PROM), erasable programmable are only Read memory (Erasable PROM, EPROM), Electrically Erasable Read Only Memory (Electrically EPROM, ) or flash memory EEPROM.Volatile memory can be random access memory (Random Access Memory, RAM), its use Make External Cache.By exemplary but be not restricted explanation, the RAM of many forms can use, such as static random-access Memory (Static RAM, SRAM), dynamic random access memory (Dynamic RAM, DRAM), synchronous dynamic random-access Memory (Synchronous DRAM, SDRAM), double data speed synchronous dynamic RAM (Double Data Rate SDRAM, DDRSDRAM), it is enhanced Synchronous Dynamic Random Access Memory (Enhanced SDRAM, ESDRAM), synchronous Connection dynamic random access memory (Synch link DRAM, SLDRAM) and direct rambus random access memory (Direct Rambus RAM, DRRAM).The memory 1202 of system and method described herein be intended to including but not limited to this The memory of a little and any other suitable type.

In some embodiments, memory 1202 stores following element, can perform module or data structure, or Person their subset, or their superset：Operating system 12021 and application program 12022.

Wherein, operating system 12021, comprising various system programs, such as ccf layer, core library layer, driving layer etc. are used for Realize various basic businesses and process hardware based task.Application program 12022, comprising various application programs, such as matchmaker Body player (Media Player), browser (Browser) etc., for realizing various applied business.Realize that the present invention is implemented The program of example method may be embodied in application program 12022.

In embodiments of the present invention, by the program for calling memory 1202 to store or instruction, specifically, can be application The program stored in program 12022 or instruction, processor 1201 are used for：Long-range connection is sent to server set up request, it is described The remote assistance type information that long-range connection is set up needed for request carries the user terminal；Receive what the server sent Carry the first address and two address first connection is notified；Wherein, first address is being received for the server It is the address accessed for public network of the user terminal distribution after request is set up in the long-range connection；Second address is The remote terminal that the server determines is used for the address that public network is accessed；According to first address and second address, enter The public network of the row correspondence remote terminal is accessed and set, and long-range what is sent by the server reception remote terminal Response is set up in connection.

The method that the embodiments of the present invention are disclosed can apply in processor 1201, or real by processor 1201 It is existing.Processor 1201 is probably a kind of IC chip, the disposal ability with signal.In implementation process, the above method Each step can be completed by the instruction of the integrated logic circuit of the hardware in processor 1201 or software form.Above-mentioned Processor 1201 can be general processor, digital signal processor (Digital Signal Processor, DSP), special Integrated circuit (Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field Programmable Gate Array, FPGA) or other PLDs, discrete gate or transistor logic, Discrete hardware components.Can realize or perform disclosed each method in the embodiment of the present invention, step and logic diagram.It is general Processor can be microprocessor or the processor can also be any conventional processor etc..With reference to embodiment of the present invention institute The step of disclosed method, can be embodied directly in hardware decoding processor and perform completion, or with the hardware in decoding processor And software module combination performs completion.Software module may be located at random access memory, and flash memory, read-only storage may be programmed read-only In the ripe storage medium in this area such as memory or electrically erasable programmable memory, register.The storage medium is located at Memory 1202, processor 1201 reads the information in memory 1202, with reference to the step of its hardware completion above method.

It is understood that embodiments described herein can with hardware, software, firmware, middleware, microcode or its Combine to realize.Realized for hardware, processing unit can be realized in one or more application specific integrated circuits (Application Specific Integrated Circuits, ASIC), digital signal processor (Digital Signal Processing, DSP), digital signal processing appts (DSP Device, DSPD), programmable logic device (Programmable Logic Device, PLD), field programmable gate array (Field-Programmable Gate Array, FPGA), general processor, In controller, microcontroller, microprocessor, other electronic units for performing herein described function or its combination.

Realized for software, can be realized by performing the module (such as process, function etc.) of function described herein herein Described technology.Software code is storable in memory and by computing device.Memory can within a processor or Realize processor outside.

Alternatively, processor 1201 is additionally operable to：The probe data packet that the remote terminal sends is received through public network；According to institute The terminal configuration information carried in probe data packet is stated, the remote assistance configuration of the user terminal is carried out；Wherein described terminal Configuration information is the remote terminal according to the remote assistance type information correspondence generation for receiving；According to completed Remote assistance is configured, and the corresponding service data of the user terminal is sent to the remote terminal through public network, is remotely assisted Help treatment.

Terminal 1200 can realize each process of terminal realization in previous embodiment, to avoid repeating, no longer go to live in the household of one's in-laws on getting married here State.Terminal 1200, first according to the remote assistance enabled instruction of triggering, sends long-range connection and builds as user terminal to server Long-range connection is initiated in vertical request, and the first connection sent according to server notifies that the public network for carrying out correspondence remote terminal is accessed and sets Put, receiving the long-range of remote terminal transmission eventually through the server connection replys, so as to be agreed to build by sign remote terminal Long-range the connection replying of vertical remote assistance connection determines that remote assistance connection is successfully established.So, after user terminal Directly communicated with remote terminal by public network, complete long-range according to the remote assistance type needed for user terminal as remote terminal Assist, with time, efficiently solve user terminal problem encountered.

9th embodiment

Figure 13 is the structural representation of the terminal of another embodiment of the present invention.Specifically, the terminal 1300 in Figure 13 can Think mobile phone, panel computer, personal digital assistant (Personal Digital Assistant, PDA) or vehicle-mounted computer etc..

Terminal 1300 in Figure 13 includes radio frequency (Radio Frequency, RF) circuit 1310, memory 1320, input Unit 1330, display unit 1340, processor 1360, voicefrequency circuit 1370, WiFi (Wireless Fidelity) module 1380 With power supply 1390.

Wherein, input block 1330 can be used to receive the numeral or character information of user input, and produce and terminal 1300 user is set and the relevant signal input of function control.Specifically, in the embodiment of the present invention, the input block 1330 Contact panel 1331 can be included.Contact panel 1331, also referred to as touch-screen, can collect user thereon or neighbouring touch behaviour Make (such as user uses the operations of any suitable object or annex on contact panel 1331 such as finger, stylus), and according to Formula set in advance drives corresponding attachment means.Optionally, contact panel 1331 may include touch detecting apparatus and touch Two parts of controller.Wherein, touch detecting apparatus detect the touch orientation of user, and detect the signal that touch operation brings, Transmit a signal to touch controller；Touch controller receives touch information from touch detecting apparatus, and is converted into touching Point coordinates, then give the processor 1360, and the order sent of receiving processor 1360 and can be performed.Furthermore, it is possible to adopt Contact panel 1331 is realized with polytypes such as resistance-type, condenser type, infrared ray and surface acoustic waves.Except contact panel 1331, input block 1330 can also include other input equipments 1332, and other input equipments 1332 can be included but is not limited to One kind or many in physical keyboard, function key (such as volume control button, switch key etc.), trace ball, mouse, action bars etc. Kind.

Wherein, display unit 1340 can be used for display by the information of user input or be supplied to the information and terminal of user 1300 various menu interfaces.Display unit 1340 may include display panel 1341, optionally, can use LCD or organic hairs The forms such as optical diode (Organic Light-Emitting Diode, OLED) configure display panel 1341.

It should be noted that contact panel 1331 can cover display panel 1341, touch display screen is formed, when the touch display screen Detect thereon or after neighbouring touch operation, processor 1360 is sent to determine the type of touch event, with post processing Device 1360 provides corresponding visual output according to the type of touch event in touch display screen.

Touch display screen includes Application Program Interface viewing area and conventional control viewing area.The Application Program Interface viewing area And the arrangement mode of the conventional control viewing area is not limited, can be arranged above and below, left-right situs etc. can distinguish two and show Show the arrangement mode in area.The Application Program Interface viewing area is displayed for the interface of application program.Each interface can be with The interface element such as the icon comprising at least one application program and/or widget desktop controls.The Application Program Interface viewing area It can also be the empty interface not comprising any content.The conventional control viewing area be used for show utilization rate control higher, for example, Application icons such as settings button, interface numbering, scroll bar, phone directory icon etc..

Wherein processor 1360 is the control centre of terminal 1300, using each of various interfaces and connection whole mobile phone Individual part, by running or performing software program and/or module of the storage in first memory 1321, and calls storage to exist Data in second memory 1322, perform the various functions and processing data of terminal 1300, whole so as to be carried out to terminal 1300 Body is monitored.Optionally, processor 1360 may include one or more processing units.

In embodiments of the present invention, by call store the first memory 1321 in software program and/or module and/ Or the data in the second memory 1322, processor 1360 is used to send long-range connection foundation request to server, described remote The remote assistance type information that journey connection is set up needed for request carries the user terminal；Receive taking for the server transmission Notified with the first address and two address first connection；Wherein, first address is the server receiving It is the address accessed for public network of the user terminal distribution after stating long-range connection foundation request；Second address is institute Stating the remote terminal of server determination is used for the address that public network is accessed；According to first address and second address, carry out The public network of the correspondence remote terminal is accessed and set, and receives the long-range connection that the remote terminal sends by the server Set up response.

Alternatively, processor 1360 is used to receive the probe data packet that the remote terminal sends through public network；According to described The terminal configuration information carried in probe data packet, carries out the remote assistance configuration of the user terminal；Wherein described terminal is matched somebody with somebody Confidence breath is the remote terminal according to the remote assistance type information correspondence generation for receiving；According to completed remote Journey assists configuration, and the corresponding service data of the user terminal is sent to the remote terminal through public network, carries out remote assistance Treatment.

It can be seen that, terminal 1300 can send long-range connection and set up according to user's request to server first as user terminal Long-range connection is initiated in request, and the first connection sent according to server notifies that the public network for carrying out correspondence remote terminal is accessed and sets Put, remotely connection replying for remote terminal transmission is finally being received by the server, so as to be agreed to by sign remote terminal Long-range the connection replying for setting up remote assistance connection determines that remote assistance connection is successfully established.So, after user terminal i.e. Can directly be communicated with remote terminal by public network, complete remote according to the remote assistance type needed for user terminal as remote terminal Journey assist, with time, efficiently solve user terminal problem encountered.

Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein Unit and algorithm steps, can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually Performed with hardware or software mode, depending on the application-specific and design constraint of technical scheme.Professional and technical personnel Described function, but this realization can be realized it is not considered that exceeding using distinct methods to each specific application The scope of the present invention.

It is apparent to those skilled in the art that, for convenience and simplicity of description, the system of foregoing description, The specific work process of device and unit, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.

In embodiment provided herein, it should be understood that disclosed apparatus and method, can be by other Mode is realized.For example, device embodiment described above is only schematical, for example, the division of the unit, is only A kind of division of logic function, can there is other dividing mode when actually realizing, such as multiple units or component can combine or Person is desirably integrated into another system, or some features can be ignored, or does not perform.Another, shown or discussed is mutual Between coupling or direct-coupling or communication connection can be the INDIRECT COUPLING or communication link of device or unit by some interfaces Connect, can be electrical, mechanical or other forms.

The unit that is illustrated as separating component can be or may not be it is physically separate, it is aobvious as unit The part for showing can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple On NE.Some or all of unit therein can be according to the actual needs selected to realize the mesh of this embodiment scheme 's.

In addition, during each functional unit in each embodiment of the invention can be integrated in a processing unit, it is also possible to It is that unit is individually physically present, it is also possible to which two or more units are integrated in a unit.

If the function is to realize in the form of SFU software functional unit and as independent production marketing or when using, can be with Storage is in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words The part contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter Calculation machine software product is stored in a storage medium, including some instructions are used to so that a computer equipment (can be individual People's computer, server, or network equipment etc.) perform all or part of step of each embodiment methods described of the invention. And foregoing storage medium includes：USB flash disk, mobile hard disk, ROM, RAM, magnetic disc or CD etc. are various can be with store program codes Medium.

The above, specific embodiment only of the invention, but protection scope of the present invention is not limited thereto, and it is any Those familiar with the art the invention discloses technical scope in, change or replacement can be readily occurred in, should all contain Cover within protection scope of the present invention.Therefore, protection scope of the present invention should be defined by scope of the claims.

Explanation is needed further exist for, this electronic equipment described in this description includes but is not limited to smart mobile phone, puts down Plate computer etc..

This many functional part described in this description is all referred to as module, specifically to emphasize its realization side The independence of formula.

In the embodiment of the present invention, module can be realized with software, so as to by various types of computing devices.Citing comes Say, an executable code module for mark can include one or more physics or logical block of computer instruction, citing For, it can be built as object, process or function.Even so, the executable code of institute's mark module is without physically It is located together, and can be, including storing the different instruction in different positions, to be combined together when in these command logics When, it constitutes module and realizes the regulation purpose of the module.

In fact, executable code module can be individual instructions or the instruction of many bars, and can even be distributed On multiple different code segments, it is distributed in the middle of distinct program, and is distributed across multiple memory devices.Similarly, grasp Making data can be identified in module, and can realize according to any appropriate form and be organized in any appropriate class In the data structure of type.The peration data can be collected as individual data collection, or can be distributed on diverse location (being included in different storage device), and only can be present in system or network as electronic signal at least in part.

When module can be realized using software, it is contemplated that the level of existing hardware technique, it is possible to implemented in software Module, in the case where cost is not considered, those skilled in the art can build corresponding hardware circuit realize correspondence Function, the hardware circuit includes conventional ultra-large integrated (VLSI) circuit or gate array and such as logic core The existing semiconductor of piece, transistor etc or other discrete elements.Module can also use programmable hardware device, such as Field programmable gate array, programmable logic array, programmable logic device etc. are realized.

Above-mentioned exemplary embodiment is described with reference to those accompanying drawings, many different forms and embodiment be it is feasible and Without departing from spirit of the invention and teaching, therefore, the present invention should not be construed to turn into and propose the limitation of exemplary embodiment at this. More precisely, these exemplary embodiments are provided so that the present invention can improve and complete, and can be by the scope of the invention Convey to those those of skill in the art.In those schemas, size of components and relative size are perhaps based on for the sake of clear And be exaggerated.Term used herein is based only on description particular example embodiment purpose, is not intended to turn into limitation use.Such as Use ground at this, unless the interior text clearly refers else, otherwise the singulative " ", " one " and " being somebody's turn to do " be intended to by Those multiple forms are also included.Will become further apparent those term "comprising"s and/or " including " when this specification is used in, The presence of the feature, integer, step, operation, component and/or component is represented, but is not excluded for one or more further features, whole The presence or increase of number, step, operation, component, component and/or its group.Unless otherwise indicated, narrative tense, a value scope bag Bound containing the scope and any subrange therebetween.

The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art For, on the premise of principle of the present invention is not departed from, some improvements and modifications can also be made, these improvements and modifications Should be regarded as protection scope of the present invention.

Claims

1. a kind of connection method of remote assistance, is applied to server, it is characterised in that methods described includes：

The long-range connection foundation request that user terminal sends is received, the long-range connection is set up request and carries the user terminal Required remote assistance type information；

Request is set up according to the long-range connection, is that the user terminal distributes the first address accessed for public network, and determine Remote terminal is used for the second address that public network is accessed；

Based on first address and second address, sent to the user terminal and carry first address and described Two address first connection is notified, and carries first address and the remote assistance type to remote terminal transmission Second connection of information is notified；

Receive the long-range connection that the remote terminal returns and set up response, and by the long-range connection set up response be forwarded to it is described User terminal.

2. the connection method of remote assistance according to claim 1, it is characterised in that determine that remote terminal is visited for public network The step of the second address asked, includes：

Whether the current address that inquiry remote terminal is used is the address accessed for public network；

If the current address is the address accessed for public network, the current address is defined as the second address；If described Current address is the non-address for network access, then for the remote terminal distributes the second address accessed for public network.

3. the connection method of remote assistance according to claim 2, it is characterised in that sent to remote terminal and carried The step of the second connection for stating the first address and the remote assistance type information is notified includes：

When the current address is non-address for network access, generation carries first address, second ground Second connection of location and the remote assistance type information is notified, and the described second connection is notified to send to remote terminal.

4. the connection method of remote assistance according to claim 2, it is characterised in that first address includes described User terminal is used for Internet protocol address IP and the port that public network is accessed；Second address includes that the remote terminal is used The Internet protocol address IP accessed in public network and port.

5. the connection method of remote assistance according to claim 1, it is characterised in that the remote assistance type information is Remote diagnostic information, response is set up in the long-range connection includes that the remote diagnosis of the correspondence remote diagnostic information match somebody with somebody confidence Breath；

The remote terminal is being received after response is set up in the long-range connection sent after agreeing to set up remote assistance connection, is also being wrapped Include：

Receive the diagnostic data that the remote terminal sends；

The diagnosis Cloud Server is accessed according to the diagnostic data, and the Query Result of acquisition is fed back into the long-range end End.

6. a kind of connection method of remote assistance, is applied to user terminal, it is characterised in that including：

Request is set up to the long-range connection of server transmission, the long-range connection foundation request is carried needed for the user terminal Remote assistance type information；

Receive the server transmission carries the first address and two address firstth connection notice；Wherein, described first Address is the server to be received after the long-range connection sets up request, is being visited for public network for the user terminal distribution The address asked；Second address is that the remote terminal that the server determines is used for the address that public network is accessed；

According to first address and second address, the public network for carrying out the correspondence remote terminal accesses setting, and passes through Response is set up in the long-range connection that the server receives the remote terminal transmission.

7. the connection method of remote assistance according to claim 6, it is characterised in that it is determined that remote assistance connection is set up After success, also include：

According to the terminal configuration information carried in the probe data packet, the remote assistance configuration of the user terminal is carried out；Its Described in terminal configuration information be the remote terminal according to the remote assistance type information correspondence generation for receiving；

Configured according to completed remote assistance, the corresponding service data of the user terminal is sent to described long-range through public network Terminal, carries out remote assistance treatment.

8. the connection method of remote assistance according to claim 6, it is characterised in that first address includes described User terminal is used for Internet protocol address IP and the port that public network is accessed；Second address includes that the remote terminal is used The Internet protocol address IP accessed in public network and port.

9. a kind of connection method of remote assistance, is applied to remote terminal, it is characterised in that including：

What the reception server sent carries the second connection notice of the first address and remote assistance type information；Wherein, it is described First address is the server after request is set up in the long-range connection for receiving user terminal transmission, is the user terminal point The address accessed for public network matched somebody with somebody；The remote assistance type information is the described of carrying during the long-range connection foundation is asked Remote assistance type information needed for user terminal；

According to the remote assistance type information, send long-range connection to the server and set up response, and based on described first The public network that address carries out the correspondence user terminal accesses setting.

10. the connection method of remote assistance according to claim 9, it is characterised in that second connection notifies also to take Request is set up receiving the long-range connection with the server, and inquires the current position that the remote terminal is used It is second address accessed for public network of remote terminal distribution after location is the non-address accessed for public network.

The connection method of 11. remote assistances according to claim 9, it is characterised in that according to the remote assistance type Information, being sent the step of response is set up in long-range connection to the server includes：

If the remote assistance type information is remote diagnostic information, according to the remote diagnostic information, generate corresponding remote Journey diagnostic configuration information；

The connection method of 12. remote assistances according to claim 9, it is characterised in that according to the remote assistance class Type information, sends long-range connection and sets up response, and carry out correspondence user's end based on first address to the server The public network at end is accessed after the step of setting, and is also included：

Receive the user terminal and remote assistance is completed with postponing according to the terminal configuration information, the service data of transmission；

The service data is processed based on the remote assistance type information.

The connection method of 13. remote assistances according to claim 12, it is characterised in that based on the remote assistance type Information, includes the step of process the service data：

If the remote assistance type information be remote diagnostic information, using the service data as diagnostic data send to The server；

When the Query Result includes the first solution of the diagnostic data, sent to the user terminal and carried The diagnostic result of first solution；

When not including the first solution of the diagnostic data in the Query Result, based on prepackage diagnostic tool to institute State diagnostic data to be analyzed, obtain the second solution, and carrying second solution party is sent to the user terminal The diagnostic result of case.

A kind of 14. servers, it is characterised in that including：

Request is set up in first receiver module, the long-range connection for receiving user terminal transmission, and request is set up in the long-range connection Remote assistance type information needed for carrying the user terminal；

First processing module, is that the user terminal is distributed for public network access for setting up request according to the long-range connection The first address, and determine remote terminal for public network access the second address；

First sending module, for based on first address and second address, being sent to the user terminal and being carried First address and two address first connection are notified, and carry first address to remote terminal transmission The second connection with the remote assistance type information is notified；

Second processing module, response is set up for receiving the long-range connection that the remote terminal is returned, and by the long-range connection Set up response and be forwarded to the user terminal.

15. servers according to claim 14, it is characterised in that the first processing module includes：

Inquiry submodule, for inquiring about whether current address that remote terminal used is the address that is accessed for public network；

First treatment submodule, it is if being the address for public network access for the current address, the current address is true It is set to the second address；If the current address is the non-address for network access, for the remote terminal is distributed for public affairs Net the second address for accessing.

16. servers according to claim 15, it is characterised in that first sending module is further used for described When current address is non-address for network access, generation carries first address, second address and described remote Second connection of journey hand types information is notified, and the described second connection is notified to send to remote terminal.

17. servers according to claim 15, it is characterised in that first address includes that the user terminal is used The Internet protocol address IP accessed in public network and port；Second address includes that the remote terminal is accessed for public network Internet protocol address IP and port.

18. servers according to claim 14, it is characterised in that the remote assistance type information is believed for remote diagnosis Breath, response is set up in the long-range connection includes the remote diagnosis configuration information of the correspondence remote diagnostic information；

The server also includes：

Connection establishment module is accessed, is connected with the access of diagnosis Cloud Server for being set up according to the remote diagnosis configuration information Connect；

Second receiver module, for receiving the diagnostic data that the remote terminal sends；

3rd processing module, for accessing the diagnosis Cloud Server, and the inquiry knot that will be obtained according to the diagnostic data Fruit feeds back to the remote terminal.

19. a kind of terminals, it is characterised in that the terminal is user terminal, including：

Second sending module, request is set up for sending long-range connection to server, and the long-range connection is set up request and carried Remote assistance type information needed for the user terminal；

3rd receiver module, connects logical for receiving the first address and the two address firstth that carries that the server sends Know；Wherein, to be the server receiving after the long-range connection sets up request for first address, is the user terminal The address accessed for public network of distribution；Second address is that the remote terminal that the server determines is used for what public network was accessed Address；

Fourth processing module, for according to first address and second address, carrying out the public affairs of the correspondence remote terminal Net is accessed and set, and sets up response by the long-range connection that the server receives the remote terminal transmission.

20. terminals according to claim 19, it is characterised in that the terminal also includes：

3rd sending module, for receiving the probe data packet that the remote terminal sends through public network；

Configuration module, for according to the terminal configuration information carried in the probe data packet, carrying out the remote of the user terminal Journey assists configuration；Wherein described terminal configuration information is the remote terminal according to the remote assistance type information for receiving Correspondence generation；

4th sending module, for being configured according to completed remote assistance, by the corresponding service data warp of the user terminal Public network is sent to the remote terminal, carries out remote assistance treatment.

21. terminals according to claim 19, it is characterised in that first address includes that the user terminal is used for Internet protocol address IP and port that public network is accessed；Second address includes what the remote terminal was accessed for public network Internet protocol address IP and port.

22. a kind of terminals, it is characterised in that the terminal is remote terminal, including：

4th receiver module, for the second company for carrying the first address and remote assistance type information that the reception server sends Connection is known；Wherein, first address is the server after request is set up in the long-range connection for receiving user terminal transmission, It is the address accessed for public network of user terminal distribution；The remote assistance type information is set up for the long-range connection Remote assistance type information needed for the user terminal carried in request；

5th processing module, for according to the remote assistance type information, sending long-range connection foundation to the server should Answer, and setting is accessed based on the public network that first address carries out the correspondence user terminal.

23. terminals according to claim 22, it is characterised in that second connection notifies also to carry the server Request is set up the long-range connection is received, and it is non-for public network to inquire the current address that the remote terminal used It is second address accessed for public network of the remote terminal distribution behind the address of access.

24. terminals according to claim 22, it is characterised in that the 5th processing module includes：

Second processing submodule, if being remote diagnostic information for the remote assistance type information, remotely examines according to described Disconnected information, generates corresponding remote diagnosis configuration information；

3rd treatment submodule, response is set up in the long-range connection that the remote diagnosis configuration information is carried for generating, and is sent To the server.

25. terminals according to claim 22, it is characterised in that also include：

5th sending module, the detection data of terminal configuration information is carried for being sent to the user terminal by public network Bag；Wherein described terminal configuration information is that the remote terminal is generated according to the remote assistance type information for receiving；

5th receiver module, remote assistance configuration is completed for receiving the user terminal according to the terminal configuration information Afterwards, the service data of transmission；

6th processing module, for being processed the service data based on the remote assistance type information.

26. terminals according to claim 25, it is characterised in that the 6th processing module includes：

Sending submodule, if for the remote assistance type information be remote diagnostic information, using the service data as Diagnostic data is sent to the server；

Receiving submodule, for receiving the Query Result that the server feeds back according to the diagnostic data；

Fourth process submodule, during for including the first solution of the diagnostic data in the Query Result, to The user terminal sends the diagnostic result for carrying first solution；

5th treatment submodule, for not including in the Query Result during the first solution of the diagnostic data, The diagnostic data is analyzed based on prepackage diagnostic tool, obtains the second solution, and send out to the user terminal Send the diagnostic result for carrying second solution.