Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation is described, it is clear that described embodiment is a part of embodiment of the invention, rather than whole embodiments.Based on this hair
Embodiment in bright, the every other implementation that those of ordinary skill in the art are obtained under the premise of creative work is not made
Example, belongs to the scope of protection of the invention.
First embodiment
As shown in figure 1, the connection method of the remote assistance of first embodiment of the invention, is applied to server, methods described
Including:
Step 101, receives the long-range connection foundation request that user terminal sends, and the long-range connection is set up request and carried
Remote assistance type information needed for the user terminal.
In the first embodiment, it is that user terminal is generated when the assistance of remote terminal is needed that request is set up in long-range connection,
For initiating long-range connection, therefore, in this step, the long-range connection that server can receive user terminal transmission first is set up
Request, and then follow-up connection foundation can be carried out according to the long-range connection foundation request.And the long-range connection is set up in request
The remote assistance kind of message of carrying, illustrates the remote assistance content that user terminal specifically needs, such as remote diagnosis, long-range screen
Curtain video recording or user data Real-time Collection etc..
Step 102, request is set up according to the long-range connection, is that the user terminal distributes first accessed for public network
Address, and determine remote terminal for the second address of public network access.
In this step, server is after long-range connection foundation request is received through step 101, it is possible to recognize that transmission should
The user terminal that request is set up in long-range connection needs remote assistance, due to Intranet user terminal and for professional and technical personnel's exploitation
Remote terminal between can not directly interconnect, so, for realize the later stage user terminal with remote terminal by public affairs
Net is communicated, and can be that the user terminal dynamically distributes are used for the first address that public network is accessed, and determine remote terminal now
For the second address that public network is accessed.
Step 103, based on first address and second address, sends to the user terminal and carries described the
One address and the two address firstth connection notify, and sent to remote terminal and carry first address and described
Second connection of remote assistance type information is notified.
In this step, according to the first address and the second address that above-mentioned steps 102 are obtained, send carry first address and
The two address first connection notice enables the user terminal with first address and second address to the user terminal
The public network for carrying out correspondence remote terminal is accessed and set, and is sent and carried the of first address and the remote assistance type information
Two connections are notified to remote terminal, the remote assistance needed for making the remote terminal will be understood that the user terminal, and are carried out
The public network of correspondence user terminal is accessed and set.
Response is set up in step 104, the long-range connection for receiving the remote terminal return, and should by the long-range connection foundation
Answer and be forwarded to the user terminal.
After above-mentioned steps 103, remote terminal can be notified by the second connection for receiving, it is thus understood that needed for user terminal
Remote assistance, and after agreeing to set up remote assistance connection, send long-range connection to server and set up response, therefore in this step,
The long-range connection can be received and set up response, and forward it to user terminal, to inform that user terminal remote terminal is agreed to build
Vertical remote assistance, completes the long-range connection between user terminal and remote terminal.
So, through step 101- steps 104, server is after the remote assistance for receiving user terminal initiation, you can logical
Know remote terminal, assist user terminal and remote terminal to complete the address configuration for being communicated by public network between the two, successfully build
The remote assistance connection of vertical user terminal and remote terminal, so that, realize when user terminal needs by the remote of remote terminal
Journey assistance is next in time, efficiently solve some problems that user terminal faces.
Wherein, server penetrates server for an Intranet, preferably supports expansible communication and presentation protocol xmpp agreements.
And user terminal is to Intranet when penetrating server and sending long-range connection and set up request, specifically, can be by transmission control protocol
TCP penetrates server and sends heartbeat packet to realize to Intranet.
Additionally, Intranet penetrate server due to may and meanwhile receive that the long-range connection that multiple user terminals send sets up please
Ask, so, while for its first address that each dynamically distributes public network can be accessed, can also set up the first address of cache
Table, shows that terminal user has remote assistance demand.Be have recorded in first address mapping table and send long-range connection foundation request
User terminal and Intranet penetrate the corresponding relation between the first address that server is its distribution.Likewise, remote terminal also may be used
Energy more than one, Intranet penetrates the idle remote terminal of server selection or can realize remote assistance needed for the user terminal
After optimal remote terminal provides remote assistance for the user terminal, also can according to selected remote terminal and determine this is remote
Second address of journey terminal, sets up corresponding second address mapping table, it is established that session control session, shows relative users
The assistance request of terminal.
In addition, in the above-described embodiments, user terminal communicates between penetrating server with Intranet, remote terminal and Intranet are worn
Communication between saturating server all, when the address for public network access is distributed for user terminal, can also be needed to lead to by router
The network address translation NAT of router is crossed to complete.
To sum up, the connection method of the remote assistance of first embodiment of the invention, server is receiving user terminal transmission
Long-range connection set up request after, request can be set up for the user terminal distributes accessed for public network the according to the long-range connection
One address, and confirm remote terminal for the second address of public network access;Then, the first address and two address will be carried
First connection notifies to send to user terminal, will carry the remote assistance type that the first address and long-range connection are set up in request
Second connection of information notifies to send to remote terminal, matches somebody with somebody so that user terminal and remote terminal carry out mutual public network access
Put;Finally, the remote terminal sign that will be received agrees to that the long-range connection for setting up remote assistance connection is set up response and is forwarded to this
User terminal.The remote assistance connection of user terminal and remote terminal is set up in realization when user terminal needs, and then can be led to
Cross remote terminal remote assistance come in time, efficiently solve some problems that user terminal faces.
Second embodiment
As shown in Fig. 2 the connection method of the remote assistance of second embodiment of the invention, is applied to server, methods described
Including:
Step 201, receives the long-range connection foundation request that user terminal sends, and the long-range connection is set up request and carried
Remote assistance type information needed for the user terminal.
Same first embodiment, it is that user terminal is generated when the assistance of remote terminal is needed that request is set up in long-range connection, is used
To initiate long-range connection, therefore, in this step, the long-range connection foundation that server can receive user terminal transmission first please
Asking, and then can set up request according to the long-range connection carries out follow-up connection foundation.And the long-range connection is set up in request and is taken
The remote assistance kind of message of band, illustrates the remote assistance content that user terminal specifically needs, such as remote diagnosis, telecreen
Video recording or user data Real-time Collection etc..
Step 202, request is set up according to the long-range connection, is that the user terminal distributes first accessed for public network
Address, and inquire about whether the current address that remote terminal used is the address accessed for public network.
In this step, server is after long-range connection foundation request is received through step 201, it is possible to recognize that transmission should
The user terminal that request is set up in long-range connection needs remote assistance, due to Intranet user terminal and for professional and technical personnel's exploitation
Remote terminal between can not directly interconnect, so, for realize the later stage user terminal with remote terminal by public affairs
Net is communicated, and can be that the user terminal dynamically distributes are used for the first address that public network is accessed now.
However, it is contemplated that the uncertainty of the current address that remote terminal is used, it is probably to be accessed for public network
Address, it is also possible to be the non-address accessed for public network, so, to avoid the address for repeating from distributing, here, long-range end can be inquired about
Whether the used current address in end is the address accessed for public network.
Step 203, if the current address is the address accessed for public network, second is defined as by the current address
Address;If the current address is the non-address for network access, for the remote terminal distributes what is accessed for public network
Second address.
In this step, according to the Query Result of the current address used remote terminal in above-mentioned steps 202, current
When address is the address for public network access, using the current address as the second address;And if current address is non-for public network
During the address of access, then can be used for the second address of public network access for the remote terminal dynamically distributes again, so as to user terminal
Realize being communicated by public network and remote terminal between.
Step 204, based on first address and the second address, sends to the user terminal and carries first ground
Location and the two address firstth connection notify, and sent to remote terminal and carry first address and described long-range
Second connection of hand types information is notified.
In this step, according to the first address obtained above and the second address, send carry first address and this second
First connection notice of address enables the user terminal to be carried out with first address and second address right to the user terminal
Answer the public network of remote terminal to access to set, and send the second connection for carrying first address and the remote assistance type information
Notify to remote terminal, the remote assistance needed for making the remote terminal will be understood that the user terminal, and carry out to application
The public network of family terminal is accessed and set.
Wherein, if in step 203, the second address be remote terminal distribution for public network access address, then this
In step, the second connection notice of first address and the remote assistance type information is carried to remote terminal transmission
Step includes:
When the current address is non-address for network access, generation carries first address, described the
Second connection of double-address and the remote assistance type information is notified, and the described second connection is notified to send to long-range end
End.
Here, because remote terminal current address is the non-address accessed for public network, it is assigned with for the remote terminal
Behind the second address accessed for public network, then need to inform second address and give the remote terminal, the first ground is carried by generating
Second connection of location, the second address and remote assistance type information notifies, sends to remote terminal and realize.
Response is set up in step 205, the long-range connection for receiving the remote terminal return, and should by the long-range connection foundation
Answer and be forwarded to the user terminal.
After above-mentioned steps 204, remote terminal can be notified by the second connection for receiving, it is thus understood that needed for user terminal
Remote assistance, and after agreeing to set up remote assistance connection, send long-range connection to server and set up response, therefore in this step,
The long-range connection can be received and set up response, and forward it to user terminal, to inform that user terminal remote terminal is agreed to build
Vertical remote assistance, completes the long-range connection between user terminal and remote terminal.
So, through step 201- steps 205, server is after the remote assistance for receiving user terminal initiation, you can logical
Know remote terminal, assist user terminal and remote terminal to complete the address configuration for being communicated by public network between the two, successfully build
The remote assistance connection of vertical user terminal and remote terminal, so that, realize when user terminal needs by the remote of remote terminal
Journey assistance is next in time, efficiently solve some problems that user terminal faces.
Wherein, the server penetrates server for an Intranet, preferably supports that expansible communication and presentation protocol xmpp are assisted
View.And user terminal is to Intranet when penetrating server and sending long-range connection and set up request, specifically, can be by passing transport control protocol
View TCP penetrates server and sends heartbeat packet to realize to Intranet.
Additionally, Intranet penetrate server due to may and meanwhile receive that the long-range connection that multiple user terminals send sets up please
Ask, so, while for its first address that each dynamically distributes public network can be accessed, can also set up the first address of cache
Table, shows that terminal user has remote assistance demand.Be have recorded in first address mapping table and send long-range connection foundation request
User terminal and Intranet penetrate the corresponding relation between the first address that server is its distribution.Likewise, remote terminal also may be used
Energy more than one, Intranet penetrates the idle remote terminal of server selection or can realize remote assistance needed for the user terminal
After optimal remote terminal provides remote assistance for the user terminal, also can according to selected remote terminal and determine this is remote
Second address of journey terminal, sets up corresponding second address mapping table, it is established that session control session, shows relative users
The assistance request of terminal.
In addition, in the above-described embodiments, user terminal communicates between penetrating server with Intranet, remote terminal and Intranet are worn
Communication between saturating server all can distribute the address accessed for public network by router for user terminal and remote terminal
When, also need to be completed by the NAT of router.
Wherein, with reference to implementing that public network is accessed, in second embodiment of the invention, specifically, first address
Include Internet protocol address IP and port of the user terminal for public network access;Second address includes described
Remote terminal is used for Internet protocol address IP and the port that public network is accessed.
Intranet penetrates server and sets up request according to the long-range connection for receiving, and is user terminal dynamically distributes by NAT
Independent IP and port that public network can be accessed;And it is the independent IP and port that remote terminal dynamically distributes public network can be accessed to pass through NAT.
It should be appreciated that in second embodiment of the invention, system is to be applicable the remote assistance diagnosis point of user terminal
Analysis demand, lifts diagnosis efficiency, also pre-sets a diagnosis Cloud Server, and user terminal system is have recorded in the diagnosis Cloud Server
The data message and corresponding solution of FAQs of uniting, therefore, it is further specific on the basis of above-described embodiment
, the remote assistance type information is remote diagnostic information, and response is set up in the long-range connection includes that correspondence is described long-range
The remote diagnosis configuration information of diagnostic message;
After step 205, also include:
Set up according to the remote diagnosis configuration information and be connected with the access of diagnosis Cloud Server;
Receive the diagnostic data that the remote terminal sends;
The diagnosis Cloud Server is accessed according to the diagnostic data, and the Query Result of acquisition is fed back to described remote
Journey terminal.
Now, user terminal is according to self-demand, sending during the long-range connection that server is penetrated to Intranet sets up request,
The remote assistance type information of carrying is remote diagnostic information, to inform that the remote terminal user terminal needs remote assistance to examine
It is disconnected.May also include that user terminal is based on the tentative diagnosis of itself and analyzes in the remote diagnostic information, be used to illustrate required tool
The information of body diagnostic-type.And Intranet penetrates the remote assistance that server sets up user terminal and remote terminal as procedure described above
During connection, can be in response to be set up in the long-range connection for receiving, the remote diagnosis for getting correspondence remote diagnostic information match somebody with somebody confidence
Breath.So, subsequently will long-range connection set up response and be forwarded to user terminal while, can also match somebody with somebody confidence according to the remote diagnosis
Breath is set up and is connected with the access of diagnosis Cloud Server.When remote terminal receives the operation number that user terminal sends by public network
According to, and after the service data is sent as diagnostic data penetrates server to Intranet, Intranet penetrates server being capable of foundation
The diagnostic data accesses the diagnosis Cloud Server, and the Query Result of acquisition is fed back into remote terminal, by remote terminal again
Carry out subsequent treatment.
Due to only have recorded the data message and corresponding solution of FAQs in diagnosis Cloud Server, Intranet is worn
The process of the saturating server access diagnosis Cloud Server, when inquire to should the data message and first of diagnostic data solve
During scheme, first solution will be fed back to remote terminal as Query Result;If cannot inquire to should follow-up
The data message and the first solution of disconnected data, then can feed back the Query Result without solution to remote terminal.
Remote terminal can then diagnose different Query Results, and the first solution of the diagnostic data is included in Query Result
During scheme, the diagnostic result for carrying first solution is sent to user terminal;Do not include the follow-up in Query Result
During the first solution of disconnected data, diagnostic data is analyzed based on prepackage diagnostic tool, obtains the second solution,
And the diagnostic result for carrying second solution is sent to user terminal.
Certainly, the data message and corresponding solution of the client terminal system FAQs for being stored in the diagnosis Cloud Server
Certainly scheme is to enter Mobile state renewal according to the diagnostic result of remote terminal.
The method of second embodiment of the invention, applies the mistake in the scene that user terminal initiates remote assistance diagnostic analysis
Journey is as shown in Figure 3:
User terminal penetrates server and sends long-range connection foundation request through router A to Intranet, and the long-range connection is set up
Ask the remote diagnostic information (remote assistance type information) needed for carrying user terminal, such as S301.
Intranet penetrates server and sets up request according to the long-range connection for receiving, and is that user terminal is distributed for public network visit
The first address asked, and the non-address accessed for public network in current address used by the known remote terminal of inquiry, also
For remote terminal distributes the second address accessed for public network.Afterwards, sent to user terminal and carry the first address and second
First connection notice of address, such as S302, and carry the first address, the second address and remote diagnosis to remote terminal transmission
Second connection notice of information, such as S303.
Remote terminal receives second connection and notifies through router B, after agreeing to set up remote assistance connection, through route
Device B penetrates server and sends long-range connection and sets up response to Intranet, and response is set up in the long-range connection includes correspondence second connection
Notify the remote diagnosis configuration information of medium-long range diagnostic message, such as S304.And remote terminal is based on the first address and the second address
After carrying out public network access setting, the probe data packet that carry terminal configuration information, such as S305 can be also sent to user equipment.Should
Terminal configuration information is correspondence remote diagnostic information generation so that user terminal can be assisted remotely based on it after the receipt
Configuration is helped, administration authority is such as opened, in order to the acquisition of follow-up diagnostic data.
Intranet penetrates server and receives after long-range connection sets up response, on the one hand, can be set up based on the long-range connection should
Remote diagnosis configuration information in answering is set up and is connected with the access of diagnosis Cloud Server;On the one hand, will can remotely connect foundation should
Answer and be forwarded to user terminal, such as S306.Certainly, information transmission quality is improved, the long-range connection foundation for being forwarded to user terminal should
It is not carry remote diagnosis configuration information in answering.
User terminal is being received after long-range connection sets up response, determines that remote assistance connection is successfully established.And in basis
Terminal configuration information in the probe data packet for receiving, completes remote assistance with postponing, and service data was sent to long-range end
End, such as S307.
The service data can be sent to Intranet and penetrate server, such as S308 by remote terminal as diagnostic data.Intranet
Server is penetrated after diagnosis Cloud Server is accessed according to the diagnostic data, and the Query Result of acquisition is fed back into long-range end
End, such as S309.Now, if first solution of the Query Result including diagnostic data, remote terminal can directly to
Family terminal sends the diagnostic result for carrying first solution;If the first solution not including diagnostic data in the Query Result
Certainly scheme (diagnosis Cloud Server in the absence of correspondence diagnostic data solution), remote terminal can also based on prepackage diagnose
Instrument is analyzed to obtain the second solution to inform to user terminal to diagnostic data, completes to user terminal institute
The remote assistance for needing, realize in time, efficiently solve problem in the presence of client terminal system.
In sum, the connection method of the remote assistance of second embodiment of the invention, server is receiving user terminal
After request is set up in the long-range connection for sending, request can be set up according to the long-range connection and be accessed for public network for the user terminal is distributed
The first address, and by inquiring about whether current address that remote terminal used is address that public network is accessed, in current address
When being the address for public network access, the current address is defined as the second address, and current address is non-for network access
Address when, be remote terminal distribute for public network access the second address it is remote;Then, the first address and the second ground will be carried
First connection of location notifies to send to user terminal, will carry the remote assistance that the first address and long-range connection are set up in request
Second connection of type information notifies to send to remote terminal, so that user terminal and remote terminal carry out mutual public network access
Configuration;Finally, the remote terminal sign that will be received agrees to that the long-range connection for setting up remote assistance connection is set up response and is forwarded to
The user terminal.The remote assistance connection of user terminal and remote terminal is set up in realization when user terminal needs, and then can
By the remote assistance of remote terminal come in time, efficiently solve some problems that user terminal faces.
3rd embodiment
As shown in figure 4, a kind of connection method of remote assistance of third embodiment of the invention, is applied to user terminal, bag
Include:
Step 401, sends long-range connection and sets up request to server, and the long-range connection is set up request and carries the use
Remote assistance type information needed for the terminal of family.
In this step, user terminal when the assistance of remote terminal is needed, according to triggering remote assistance enabled instruction, to
Server sends long-range connection and sets up request, initiates long-range connection.Wherein, the remote assistance that request is carried is set up in the long-range connection
Kind of message, can represent the remote assistance content that user terminal specifically needs, such as remote diagnosis, telecreen video recording or number of users
According to Real-time Collection etc..The remote assistance enabled instruction can be user input operation triggering, or according to being predefined in user
Automatic triggering when terminal goes wrong.Certainly, the server is that an Intranet penetrates server.
Step 402, receive the server transmission carries the first address and two address firstth connection notice;Its
In, first address is the server to be received after the long-range connection sets up request, is the user terminal distribution
For public network access address;Second address is that the remote terminal that the server determines is used for the ground that public network is accessed
Location.
It is directly mutually to be connected between remote terminal due to Intranet user terminal and for professional and technical personnel's exploitation
Connect, so, the server penetrates server as Intranet, after long-range connection foundation request is received, it is possible to recognize
The user terminal for sending long-range connection foundation request needs remote assistance, to realize that the later stage user terminal leads to remote terminal
Cross public network to be communicated, can be that the user terminal dynamically distributes are used for the first address that public network is accessed, and determine remote terminal
For the second address that public network is accessed, connect notice and feed back to user terminal through carrying the first address and the second address first.
In this step, user terminal will receive first connection and notify, being used for for user terminal and remote terminal is recognized respectively
The address that public network is accessed.
Step 403, according to first address and second address, the public network for carrying out the correspondence remote terminal is accessed
Set, and response is set up by the long-range connection that the server receives the remote terminal transmission.
In this step, the first address and the second address for being understood according to above-mentioned steps 402 first carry out correspondence remote terminal
Public network access set.Also, penetrate server and receive remote terminal and characterize by Intranet and agree to set up what remote assistance was connected
Response is set up in long-range connection, determines that remote assistance connection is successfully established.
Here, by step 401- steps 403, user terminal penetrates server and sends long-range connection foundation request to Intranet,
Initiate long-range connection, and server penetrated through Intranet to assist the public network for completing correspondence remote terminal to access configuration, be successfully established with
The remote assistance connection of remote terminal.
Wherein, Intranet penetrates server and preferably supports expansible communication and presentation protocol xmpp agreements.And user terminal
When server transmission remotely connection foundation request is penetrated to Intranet, specifically, can be worn to Intranet by transmission control protocol TCP
Saturating server sends heartbeat packet to realize.
It should also be appreciated that, after completion user terminal is connected foundation with the remote assistance of remote terminal, remote terminal
The probe data packet of carried terminal configuration information can be sent to user terminal through public network, certainly, the terminal configuration information is right
What the remote assistance type information in answering its second connection for receiving to notify was generated.Therefore, on the basis of above-described embodiment, use
Family terminal also includes after it is determined that remote assistance connection is successfully established:
The probe data packet that the remote terminal sends is received through public network;
According to the terminal configuration information carried in the probe data packet, the remote assistance for carrying out the user terminal is matched somebody with somebody
Put;Wherein described terminal configuration information is that the remote terminal is generated according to the remote assistance type information correspondence for receiving
's;
Configured according to completed remote assistance, the corresponding service data of the user terminal is sent to described through public network
Remote terminal, carries out remote assistance treatment.
Here, after user terminal directly receives the probe data packet through public network, first can be using in the probe data packet
The terminal configuration information of carrying carries out correspondence configuration, and remotely assist process demand is being carried out to adapt to remote terminal.Afterwards, you can
Will be with postponing, the corresponding service data of user terminal is sent directly to remote terminal through public network, by remote terminal according to user's end
Required remote assistance type is held to complete remote assistance, to solve user terminal problem encountered.
Specifically, first address include the user terminal for public network access Internet protocol address IP and
Port;Second address includes Internet protocol address IP and port of the remote terminal for public network access.
Intranet penetrates server and sets up request according to the long-range connection for receiving, and is user terminal dynamically distributes by NAT
Independent IP and port that public network can be accessed;And it is the independent IP and port that remote terminal dynamically distributes public network can be accessed to pass through NAT.
Therefore, the connection method of the remote assistance of third embodiment of the invention, user terminal is first according to user's request to clothes
Business device sends long-range connection foundation request and initiates long-range connection, and it is remote to carry out correspondence according to the first connection notice of server transmission
The public network of journey terminal is accessed and set, and penetrating server eventually through Intranet receives remotely connection replying for remote terminal transmission,
So as to agree to that long-range the connection replying for setting up remote assistance connection determines that remote assistance connection is created as by sign remote terminal
Work(.So, directly can be communicated with remote terminal by public network after user terminal, as remote terminal according to needed for user terminal
Remote assistance type complete remote assistance, with time, efficiently solve user terminal problem encountered.
It is understood that, the user terminal of the connection method of the remote assistance of third embodiment of the invention is applied, be
Can coordinate with the server of the connection method for applying above-mentioned first embodiment and second embodiment remote assistance, request is long-range
The user terminal of assistance, therefore, the user terminal in the embodiment can be realized in above-mentioned first embodiment and second embodiment
Each process that middle user terminal is realized, to avoid repeating, repeats no more here.
Fourth embodiment
As shown in figure 5, fourth embodiment of the invention provides a kind of connection method of remote assistance, remote terminal is applied to,
Including:
Step 501, first address and the second of remote assistance type information that carries of the reception server transmission connects logical
Know;Wherein, first address is the server after request is set up in the long-range connection for receiving user terminal transmission, is institute
State the address accessed for public network of user terminal distribution;The remote assistance type information sets up request for the long-range connection
Remote assistance type information needed for the user terminal of middle carrying.
When user terminal initiates long-range connection to server according to demand, can be sent to the server and carry remote assistance class
Request is set up in the long-range connection of type information, wherein, remote assistance kind of message illustrates the long-range association that user terminal specifically needs
Help content, such as remote diagnosis, telecreen video recording or user data Real-time Collection.And the server penetrates service for an Intranet
Device, receiving after the long-range connection sets up request, i.e., can by the long-range connection set up request assistance set up user terminal with it is remote
Long-range connection between journey terminal, is that user terminal distributes the first address accessed for public network, by first address and
While informing user terminal for second address the first connection notice that public network is accessed of remote terminal, can also be to long-range end
End sends the second connection notice for carrying the first address and remote assistance type information.In this step, remote terminal is by connecing
The second connection for receiving server transmission is notified, it is thus understood that the remote assistance needed for user terminal, and user terminal is used for public affairs
The address for accessing is netted, is easy to set up remote assistance and is connected and the assistance needed for user terminal is provided.
Step 502, after agreeing to set up remote assistance connection, according to the remote assistance type information, to the service
Device sends long-range connection and sets up response, and is set based on the public network access that first address carries out the correspondence user terminal.
In this step, remote terminal receives the second connection and notifies through step 501, understands user terminal demand and agrees to set up
After remote assistance connection, the long-range connection of server transmission can be penetrated to Intranet and set up response, penetrating server by Intranet notifies to use
Family terminal, is successfully established long-range connection.And the first address in being notified by second connection is gone to complete correspondence user terminal
Public network is accessed and set, and is subsequently to communicate with preparing with the public network of user terminal.
So, after through step 501 and step 502, remote terminal can be directed to the long-range connection that user terminal is initiated, including
Net is penetrated under the assistance of server, and the public network for completing correspondence user terminal accesses configuration, is successfully established long-range with user terminal
Assist connection.
Wherein, Intranet penetrates server and preferably supports expansible communication and presentation protocol xmpp agreements.And user terminal
When server transmission remotely connection foundation request is penetrated to Intranet, specifically, can be worn to Intranet by transmission control protocol TCP
Saturating server sends heartbeat packet to realize.
Generally, whether the current address that remote terminal is used is that the address accessed for public network is uncertainty,
So, to avoid the address for repeating from distributing, Intranet penetrated server before the second connection notice is sent, and can inquire about remote terminal
Whether the current address for being used is the address accessed for public network, if current address is the address accessed for public network, with regard to nothing
Need to again for remote terminal distributes public network reference address, but if current address is the non-address accessed for public network, need to be again just
Remote terminal distributes public network reference address.So, in the embodiment of the present invention, second connection notifies also to carry the service
Device sets up request receiving the long-range connection, and it is non-for public affairs to inquire the current address that the remote terminal used
It is second address accessed for public network of the remote terminal distribution after netting the address for accessing.
So, for the current address that remote terminal is used be it is non-access for public network address in the case of, it is long-range eventually
End also needs to the first address according to the second address for its distribution and the user terminal for understanding, and carries out the public affairs of correspondence user terminal
Net is accessed and set.
Further specifically, in step 502, according to the remote assistance type information, sending long-range to the server
The step of response is set up in connection includes:
If the remote assistance type information is remote diagnostic information, according to the remote diagnostic information, generation correspondence
Remote diagnosis configuration information;
Response is set up in the long-range connection that generation carries the remote diagnosis configuration information, and is sent to the server.
Here, it is remote diagnostic information by remote assistance type information, it is known that the long-range association needed for user terminal
Specially remote diagnosis are helped, now, remote terminal is accomplished by generating corresponding remote diagnosis configuration according to the remote diagnostic information
Information, is sent to the server so that the service by the way that the long-range connection for carrying the remote diagnosis configuration information is set up into response
Device penetrates server as Intranet, is carried out being connected with the access of diagnosis Cloud Server in advance by the remote diagnosis configuration information.Should
The data message and corresponding solution of client terminal system FAQs are have recorded in diagnosis Cloud Server, so, warp
Intranet penetrates the access connect setting of server and diagnosis Cloud Server, in later stage remote terminal to the number to be diagnosed of user terminal
During according to diagnosis, it becomes possible to which penetrate server by Intranet is carried out to the privilege of access of diagnosis Cloud Server to solution
Inquiry, improves the efficiency of diagnosis.
In fourth embodiment of the invention, after step 502, also include:
The probe data packet for carrying terminal configuration information is sent to the user terminal by public network;Wherein described terminal
Configuration information is that the remote terminal is generated according to the remote assistance type information for receiving;
Receive the user terminal and remote assistance is completed with postponing according to the terminal configuration information, the operation number of transmission
According to;
The service data is processed based on the remote assistance type information.
Here, server transmission is penetrated to Intranet, remotely response is set up in connection, completes user terminal with remote terminal
After remote assistance connection is set up, the detection data of carried terminal configuration information can be also further sent to user terminal through public network
Bag, the terminal configuration information be correspondence its receive second connection notify in remote assistance type information generation, so as to
Family terminal carries out correspondence configuration using the terminal configuration information, and remotely assist process demand is being carried out to adapt to remote terminal.With
Afterwards, remote terminal can just be processed the service data for receiving based on the remote assistance type information for understanding before.
Further, include based on the remote assistance type information, the step of process the service data:
If the remote assistance type information is remote diagnostic information, sent out the service data as diagnostic data
Deliver to the server;
Receive the Query Result that the server feeds back according to the diagnostic data;
When the Query Result includes the first solution of the diagnostic data, sent to the user terminal
Carry the diagnostic result of first solution;
When not including the first solution of the diagnostic data in the Query Result, based on prepackage diagnostic tool
The diagnostic data is analyzed, the second solution is obtained, and carrying second solution is sent to the user terminal
The certainly diagnostic result of scheme.
Here, remote terminal notifies that medium-long range hand types information is remote diagnostic information by the second connection for receiving,
Remote assistance needed for understanding active user's terminal is remote diagnosis, now, will obtain service data as follow-up using before
Disconnected data is activation to Intranet penetrates server;Afterwards, the inquiry knot after Intranet penetrates server access diagnosis Cloud Server is received
Really;Then, by the particular content of the Query Result, corresponding treatment is carried out.Include the of diagnostic data in the Query Result
One solution, that is, it is directly obtained corresponding first solution by accessing diagnosis Cloud Server, it is possible to Xiang Yong
Family terminal sends the diagnostic result for carrying first solution, realizes the direct feedback of effective solution so that user's end
End solves institute's produced problem using first solution.And the first solution in the Query Result not including diagnostic data
During scheme, illustrate not recording the solution that user terminal goes wrong in diagnosis Cloud Server, in order to solve user terminal
Problem, remote terminal also need to based on its prepackage diagnostic tool diagnostic data is analyzed to obtain corresponding second
Solution, and the diagnostic result for carrying second solution is sent to user terminal, to solve what is occurred in user terminal
Problem.
Wherein, prepackage diagnostic tool can be the professional tools such as simulation testing software trace32, based on prepackage diagnostic tool
The process being analyzed to diagnostic data, it is possible to by extracting gravestone file tombstone and core memory file
Core dump, and both of these documents is loaded into the professional tools such as trace32 is further processed, obtain corresponding solution
Scheme.
In sum, the connection method of the remote assistance of fourth embodiment of the invention, remote terminal can receive clothes first
The second of business device transmission connects notice to understand the remote assistance demand of user terminal, and;Afterwards, agreeing to set up long-range association
After helping connection, send long-range connection to server and set up response, and correspondence is carried out based on the second the first address connected in notifying
The public network of user terminal is accessed and set, and the public network for completing correspondence user terminal accesses configuration, is successfully established remote with user terminal
Journey assists connection, and then, the remote assistance for needed for user terminal provides it in time, efficiently solves user terminal appearance
Problem.
It is understood that, the remote terminal of the connection method of the remote assistance of fourth embodiment of the invention is applied, be
Can coordinate with the server of the connection method for applying above-mentioned first embodiment and second embodiment remote assistance, be user's end
End provides the remote terminal of its required remote assistance, therefore, the remote terminal in the embodiment can be realized real above-mentioned first
Each process that example and second embodiment remote terminal are realized is applied, to avoid repeating, is repeated no more here.
5th embodiment
Fig. 6 is the block diagram of the server of one embodiment of the invention.Server 600 shown in Fig. 6 includes that first receives mould
Block 601, first processing module 602, the first sending module 603 and Second processing module 604.
Request is set up in first receiver module 601, the long-range connection for receiving user terminal transmission, and the long-range connection is built
The vertical remote assistance type information asked needed for carrying the user terminal;
First processing module 602, is that the user terminal is distributed for public affairs for setting up request according to the long-range connection
The first address for accessing is netted, and determines remote terminal for the second address of public network access;
First sending module 603, for based on first address and the second address, being sent to the user terminal and being carried
There are first address and two address first connection to notify, and first ground is carried to remote terminal transmission
Second connection of location and the remote assistance type information is notified;
Second processing module 604, response is set up for receiving the long-range connection that the remote terminal is returned, and will be described remote
Journey connection is set up response and is forwarded to the user terminal.
On the basis of Fig. 6, alternatively, as shown in fig. 7, the first processing module 602 includes:
Inquiry submodule 6021, for inquiring about whether current address that remote terminal used is the ground that is accessed for public network
Location;
First treatment submodule 6022, if being the address for public network access for the current address, described will work as
Preceding address is defined as the second address;It is the remote terminal point if the current address is the non-address for network access
It is used in the second address of public network access.
Alternatively, it is non-for network access that first sending module 603 is further used in the current address
During address, the second connection that generation carries first address, second address and the remote assistance type information is logical
Know, and the described second connection is notified to send to remote terminal.
Alternatively, first address include the user terminal for public network access Internet protocol address IP and
Port;Second address includes Internet protocol address IP and port of the remote terminal for public network access.
Alternatively, the remote assistance type information is remote diagnostic information, and response is set up in the long-range connection to be included
The remote diagnosis configuration information of the correspondence remote diagnostic information;
As shown in fig. 7, the server 600 also includes:
Connection establishment module 605 is accessed, for being set up and diagnosis Cloud Server according to the remote diagnosis configuration information
Access connection;
Second receiver module 606, for receiving the diagnostic data that the remote terminal sends;
3rd processing module 607, for accessing the diagnosis Cloud Server according to the diagnostic data, and will obtain
Query Result feeds back to the remote terminal.
Server 600 can realize each process that server is realized in the embodiment of the method for Fig. 1-Fig. 3, to avoid weight
It is multiple, repeat no more here.Server 600, can be remote according to this after request is set up in the long-range connection for receiving user terminal transmission
Journey connection sets up request for the user terminal distributes the first address accessed for public network, and confirms that remote terminal is visited for public network
The second address asked;Then, the first address will be carried and two address first connection notifies to send to user terminal, will taken
Second connection of the remote assistance type information set up in request with the first address and long-range connection notifies to send to long-range end
End, configuration is accessed so that user terminal and remote terminal carry out mutual public network;Finally, the remote terminal that will be received characterizes same
The long-range connection that meaning sets up remote assistance connection is set up response and is forwarded to the user terminal.Realization is set up when user terminal needs
The remote assistance connection of user terminal and remote terminal, and then can be by the remote assistance of remote terminal come in time, effectively
Solve some problems that user terminal faces.
Sixth embodiment
Fig. 8 is the block diagram of the terminal of one embodiment of the invention.Terminal 800 shown in Fig. 8 is user terminal, including second
Sending module 801, the 3rd receiver module 802 and fourth processing module 803.
Second sending module, request is set up for sending long-range connection to server, and the long-range connection is set up request and taken
With the remote assistance type information needed for the user terminal;
3rd receiver module, connects for receiving the first address and the two address firstth that carries that the server sends
Connection is known;Wherein, to be the server receiving after the long-range connection sets up request for first address, is the user
The address accessed for public network of terminal distribution;Second address is that the remote terminal that the server determines is visited for public network
The address asked;
Fourth processing module, for according to first address and second address, carrying out the correspondence remote terminal
Public network access and set, and the long-range connection that the remote terminal sends received by the server set up response.
On the basis of Fig. 8, alternatively, as shown in figure 9, the terminal also includes:
3rd sending module 804, for receiving the probe data packet that the remote terminal sends through public network;
Configuration module 805, for according to the terminal configuration information carried in the probe data packet, carrying out user's end
The remote assistance configuration at end;Wherein described terminal configuration information is the remote terminal according to the remote assistance class for receiving
The correspondence generation of type information;
4th sending module 806, for being configured according to completed remote assistance, by the corresponding operation of the user terminal
Data are sent to the remote terminal through public network, carry out remote assistance treatment.
Alternatively, first address include the user terminal for public network access Internet protocol address IP and
Port;Second address includes Internet protocol address IP and port of the remote terminal for public network access.
Terminal 800 can realize each process that user terminal is realized in the embodiment of the method for Fig. 3 and Fig. 4, to avoid weight
It is multiple, repeat no more here.Terminal 800 is user terminal, is needed to send long-range connection foundation request to server first from user
Long-range connection is initiated, and the first connection sent according to the server notifies that the public network for carrying out correspondence remote terminal is accessed and sets,
The long-range of remote terminal transmission is received eventually through the server to connection reply, characterized remotely because this is remotely connection replyed
Terminal is agreed to set up remote assistance connection, and now, user terminal can determine that remote assistance connection is successfully established.So, user's end
Directly can be communicated with remote terminal by public network after end, as remote terminal according to the remote assistance type needed for user terminal
To complete remote assistance, with time, efficiently solve user terminal problem encountered.
7th embodiment
Figure 10 is the block diagram of the terminal of one embodiment of the invention.Terminal 1000 shown in Figure 10 is remote terminal, including
4th receiver module 1001 and the 5th processing module 1002.
4th receiver module 1001, the first address and remote assistance type information are carried for what the reception server sent
Second connection notify;Wherein, first address is that the server is built in the long-range connection for receiving user terminal transmission
It is the address accessed for public network of the user terminal distribution after vertical request;The remote assistance type information is described remote
The remote assistance type information in request needed for the user terminal of carrying is set up in journey connection;
5th processing module 1002, for according to the remote assistance type information, being sent to the server and remotely being connected
Connect and set up response, and setting is accessed based on the public network that first address carries out the correspondence user terminal.
Alternatively, second connection notify also to carry the server receive that the long-range connection sets up please
Ask, and inquire after the current address that the remote terminal used is the non-address accessed for public network, be the long-range end
Second address accessed for public network of end distribution.
On the basis of Figure 10, alternatively, as shown in figure 11, the 5th processing module 1002 includes:
Second processing submodule 10021, if being remote diagnostic information for the remote assistance type information, according to institute
Remote diagnostic information is stated, corresponding remote diagnosis configuration information is generated;
3rd treatment submodule 10022, the long-range connection foundation that the remote diagnosis configuration information is carried for generating should
Answer, and send to the server.
Alternatively, the terminal 1000 also includes:
5th sending module 1003, the spy of terminal configuration information is carried for being sent to the user terminal by public network
Survey packet;Wherein described terminal configuration information is the remote terminal according to the remote assistance type information life for receiving
Into;
5th receiver module 1004, long-range association is completed for receiving the user terminal according to the terminal configuration information
Help to match somebody with somebody and postpone, the service data of transmission;
6th processing module 1005, for being processed the service data based on the remote assistance type information.
Alternatively, the 6th processing module 1005 includes:
Sending submodule 10051, if being remote diagnostic information for the remote assistance type information, by the operation
Data are sent to the server as diagnostic data;
Receiving submodule 10052, for receiving the Query Result that the server feeds back according to the diagnostic data;
Fourth process submodule 10053, for including the first solution of the diagnostic data in the Query Result
During scheme, the diagnostic result for carrying first solution is sent to the user terminal;
5th treatment submodule 10054, for the first solution in the Query Result not including the diagnostic data
Certainly during scheme, the diagnostic data is analyzed based on prepackage diagnostic tool, obtains the second solution, and to the use
Family terminal sends the diagnostic result for carrying second solution.
Terminal 1000 can realize each process that the embodiment of the method remote terminal of Fig. 3 and Fig. 5 is realized, to avoid weight
It is multiple, repeat no more here.Terminal 1000 is notified, come as remote terminal, the second connection that server transmission can be received first
Understand the remote assistance demand of user terminal;Afterwards, after agreeing to set up remote assistance connection, long-range connection is sent to server
Response is set up, and setting is accessed based on the public network that the first address in the second connection notice carries out correspondence user terminal, it is right to complete
Answer the public network of user terminal to access configuration, be successfully established and be connected with the remote assistance of user terminal, and then, for user terminal is provided
Remote assistance needed for it, in time, efficiently solves user terminal produced problem.
8th embodiment
Figure 12 is the block diagram of the terminal of another embodiment of the present invention.Terminal 1200 shown in Figure 12 includes:At least one
Processor 1201, memory 1202, at least one network interface 1204 and user interface 1203.Each component in terminal 1200
It is coupled by bus system 1205.It is understood that bus system 1205 is used to realize the connection communication between these components.
Bus system 1205 in addition to including data/address bus, also including power bus, controlling bus and status signal bus in addition.But in order to
For the sake of clear explanation, various buses are all designated as bus system 1205 in fig. 12.
Wherein, user interface 1203 can include display, keyboard or pointing device (for example, mouse, trace ball
(trackball), touch-sensitive plate or touch-screen etc..
It is appreciated that the memory 1202 in the embodiment of the present invention can be volatile memory or non-volatile memories
Device, or may include both volatibility and nonvolatile memory.Wherein, nonvolatile memory can be read-only storage
(Read-Only Memory, ROM), programmable read only memory (Programmable ROM, PROM), erasable programmable are only
Read memory (Erasable PROM, EPROM), Electrically Erasable Read Only Memory (Electrically EPROM,
) or flash memory EEPROM.Volatile memory can be random access memory (Random Access Memory, RAM), its use
Make External Cache.By exemplary but be not restricted explanation, the RAM of many forms can use, such as static random-access
Memory (Static RAM, SRAM), dynamic random access memory (Dynamic RAM, DRAM), synchronous dynamic random-access
Memory (Synchronous DRAM, SDRAM), double data speed synchronous dynamic RAM (Double Data
Rate SDRAM, DDRSDRAM), it is enhanced Synchronous Dynamic Random Access Memory (Enhanced SDRAM, ESDRAM), synchronous
Connection dynamic random access memory (Synch link DRAM, SLDRAM) and direct rambus random access memory
(Direct Rambus RAM, DRRAM).The memory 1202 of system and method described herein be intended to including but not limited to this
The memory of a little and any other suitable type.
In some embodiments, memory 1202 stores following element, can perform module or data structure, or
Person their subset, or their superset:Operating system 12021 and application program 12022.
Wherein, operating system 12021, comprising various system programs, such as ccf layer, core library layer, driving layer etc. are used for
Realize various basic businesses and process hardware based task.Application program 12022, comprising various application programs, such as matchmaker
Body player (Media Player), browser (Browser) etc., for realizing various applied business.Realize that the present invention is implemented
The program of example method may be embodied in application program 12022.
In embodiments of the present invention, by the program for calling memory 1202 to store or instruction, specifically, can be application
The program stored in program 12022 or instruction, processor 1201 are used for:Long-range connection is sent to server set up request, it is described
The remote assistance type information that long-range connection is set up needed for request carries the user terminal;Receive what the server sent
Carry the first address and two address first connection is notified;Wherein, first address is being received for the server
It is the address accessed for public network of the user terminal distribution after request is set up in the long-range connection;Second address is
The remote terminal that the server determines is used for the address that public network is accessed;According to first address and second address, enter
The public network of the row correspondence remote terminal is accessed and set, and long-range what is sent by the server reception remote terminal
Response is set up in connection.
The method that the embodiments of the present invention are disclosed can apply in processor 1201, or real by processor 1201
It is existing.Processor 1201 is probably a kind of IC chip, the disposal ability with signal.In implementation process, the above method
Each step can be completed by the instruction of the integrated logic circuit of the hardware in processor 1201 or software form.Above-mentioned
Processor 1201 can be general processor, digital signal processor (Digital Signal Processor, DSP), special
Integrated circuit (Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field
Programmable Gate Array, FPGA) or other PLDs, discrete gate or transistor logic,
Discrete hardware components.Can realize or perform disclosed each method in the embodiment of the present invention, step and logic diagram.It is general
Processor can be microprocessor or the processor can also be any conventional processor etc..With reference to embodiment of the present invention institute
The step of disclosed method, can be embodied directly in hardware decoding processor and perform completion, or with the hardware in decoding processor
And software module combination performs completion.Software module may be located at random access memory, and flash memory, read-only storage may be programmed read-only
In the ripe storage medium in this area such as memory or electrically erasable programmable memory, register.The storage medium is located at
Memory 1202, processor 1201 reads the information in memory 1202, with reference to the step of its hardware completion above method.
It is understood that embodiments described herein can with hardware, software, firmware, middleware, microcode or its
Combine to realize.Realized for hardware, processing unit can be realized in one or more application specific integrated circuits (Application
Specific Integrated Circuits, ASIC), digital signal processor (Digital Signal Processing,
DSP), digital signal processing appts (DSP Device, DSPD), programmable logic device (Programmable Logic
Device, PLD), field programmable gate array (Field-Programmable Gate Array, FPGA), general processor,
In controller, microcontroller, microprocessor, other electronic units for performing herein described function or its combination.
Realized for software, can be realized by performing the module (such as process, function etc.) of function described herein herein
Described technology.Software code is storable in memory and by computing device.Memory can within a processor or
Realize processor outside.
Alternatively, processor 1201 is additionally operable to:The probe data packet that the remote terminal sends is received through public network;According to institute
The terminal configuration information carried in probe data packet is stated, the remote assistance configuration of the user terminal is carried out;Wherein described terminal
Configuration information is the remote terminal according to the remote assistance type information correspondence generation for receiving;According to completed
Remote assistance is configured, and the corresponding service data of the user terminal is sent to the remote terminal through public network, is remotely assisted
Help treatment.
Alternatively, first address include the user terminal for public network access Internet protocol address IP and
Port;Second address includes Internet protocol address IP and port of the remote terminal for public network access.
Terminal 1200 can realize each process of terminal realization in previous embodiment, to avoid repeating, no longer go to live in the household of one's in-laws on getting married here
State.Terminal 1200, first according to the remote assistance enabled instruction of triggering, sends long-range connection and builds as user terminal to server
Long-range connection is initiated in vertical request, and the first connection sent according to server notifies that the public network for carrying out correspondence remote terminal is accessed and sets
Put, receiving the long-range of remote terminal transmission eventually through the server connection replys, so as to be agreed to build by sign remote terminal
Long-range the connection replying of vertical remote assistance connection determines that remote assistance connection is successfully established.So, after user terminal
Directly communicated with remote terminal by public network, complete long-range according to the remote assistance type needed for user terminal as remote terminal
Assist, with time, efficiently solve user terminal problem encountered.
9th embodiment
Figure 13 is the structural representation of the terminal of another embodiment of the present invention.Specifically, the terminal 1300 in Figure 13 can
Think mobile phone, panel computer, personal digital assistant (Personal Digital Assistant, PDA) or vehicle-mounted computer etc..
Terminal 1300 in Figure 13 includes radio frequency (Radio Frequency, RF) circuit 1310, memory 1320, input
Unit 1330, display unit 1340, processor 1360, voicefrequency circuit 1370, WiFi (Wireless Fidelity) module 1380
With power supply 1390.
Wherein, input block 1330 can be used to receive the numeral or character information of user input, and produce and terminal
1300 user is set and the relevant signal input of function control.Specifically, in the embodiment of the present invention, the input block 1330
Contact panel 1331 can be included.Contact panel 1331, also referred to as touch-screen, can collect user thereon or neighbouring touch behaviour
Make (such as user uses the operations of any suitable object or annex on contact panel 1331 such as finger, stylus), and according to
Formula set in advance drives corresponding attachment means.Optionally, contact panel 1331 may include touch detecting apparatus and touch
Two parts of controller.Wherein, touch detecting apparatus detect the touch orientation of user, and detect the signal that touch operation brings,
Transmit a signal to touch controller;Touch controller receives touch information from touch detecting apparatus, and is converted into touching
Point coordinates, then give the processor 1360, and the order sent of receiving processor 1360 and can be performed.Furthermore, it is possible to adopt
Contact panel 1331 is realized with polytypes such as resistance-type, condenser type, infrared ray and surface acoustic waves.Except contact panel
1331, input block 1330 can also include other input equipments 1332, and other input equipments 1332 can be included but is not limited to
One kind or many in physical keyboard, function key (such as volume control button, switch key etc.), trace ball, mouse, action bars etc.
Kind.
Wherein, display unit 1340 can be used for display by the information of user input or be supplied to the information and terminal of user
1300 various menu interfaces.Display unit 1340 may include display panel 1341, optionally, can use LCD or organic hairs
The forms such as optical diode (Organic Light-Emitting Diode, OLED) configure display panel 1341.
It should be noted that contact panel 1331 can cover display panel 1341, touch display screen is formed, when the touch display screen
Detect thereon or after neighbouring touch operation, processor 1360 is sent to determine the type of touch event, with post processing
Device 1360 provides corresponding visual output according to the type of touch event in touch display screen.
Touch display screen includes Application Program Interface viewing area and conventional control viewing area.The Application Program Interface viewing area
And the arrangement mode of the conventional control viewing area is not limited, can be arranged above and below, left-right situs etc. can distinguish two and show
Show the arrangement mode in area.The Application Program Interface viewing area is displayed for the interface of application program.Each interface can be with
The interface element such as the icon comprising at least one application program and/or widget desktop controls.The Application Program Interface viewing area
It can also be the empty interface not comprising any content.The conventional control viewing area be used for show utilization rate control higher, for example,
Application icons such as settings button, interface numbering, scroll bar, phone directory icon etc..
Wherein processor 1360 is the control centre of terminal 1300, using each of various interfaces and connection whole mobile phone
Individual part, by running or performing software program and/or module of the storage in first memory 1321, and calls storage to exist
Data in second memory 1322, perform the various functions and processing data of terminal 1300, whole so as to be carried out to terminal 1300
Body is monitored.Optionally, processor 1360 may include one or more processing units.
In embodiments of the present invention, by call store the first memory 1321 in software program and/or module and/
Or the data in the second memory 1322, processor 1360 is used to send long-range connection foundation request to server, described remote
The remote assistance type information that journey connection is set up needed for request carries the user terminal;Receive taking for the server transmission
Notified with the first address and two address first connection;Wherein, first address is the server receiving
It is the address accessed for public network of the user terminal distribution after stating long-range connection foundation request;Second address is institute
Stating the remote terminal of server determination is used for the address that public network is accessed;According to first address and second address, carry out
The public network of the correspondence remote terminal is accessed and set, and receives the long-range connection that the remote terminal sends by the server
Set up response.
Alternatively, processor 1360 is used to receive the probe data packet that the remote terminal sends through public network;According to described
The terminal configuration information carried in probe data packet, carries out the remote assistance configuration of the user terminal;Wherein described terminal is matched somebody with somebody
Confidence breath is the remote terminal according to the remote assistance type information correspondence generation for receiving;According to completed remote
Journey assists configuration, and the corresponding service data of the user terminal is sent to the remote terminal through public network, carries out remote assistance
Treatment.
Alternatively, first address include the user terminal for public network access Internet protocol address IP and
Port;Second address includes Internet protocol address IP and port of the remote terminal for public network access.
It can be seen that, terminal 1300 can send long-range connection and set up according to user's request to server first as user terminal
Long-range connection is initiated in request, and the first connection sent according to server notifies that the public network for carrying out correspondence remote terminal is accessed and sets
Put, remotely connection replying for remote terminal transmission is finally being received by the server, so as to be agreed to by sign remote terminal
Long-range the connection replying for setting up remote assistance connection determines that remote assistance connection is successfully established.So, after user terminal i.e.
Can directly be communicated with remote terminal by public network, complete remote according to the remote assistance type needed for user terminal as remote terminal
Journey assist, with time, efficiently solve user terminal problem encountered.
Those of ordinary skill in the art are it is to be appreciated that the list of each example described with reference to the embodiments described herein
Unit and algorithm steps, can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
Performed with hardware or software mode, depending on the application-specific and design constraint of technical scheme.Professional and technical personnel
Described function, but this realization can be realized it is not considered that exceeding using distinct methods to each specific application
The scope of the present invention.
It is apparent to those skilled in the art that, for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
In embodiment provided herein, it should be understood that disclosed apparatus and method, can be by other
Mode is realized.For example, device embodiment described above is only schematical, for example, the division of the unit, is only
A kind of division of logic function, can there is other dividing mode when actually realizing, such as multiple units or component can combine or
Person is desirably integrated into another system, or some features can be ignored, or does not perform.Another, shown or discussed is mutual
Between coupling or direct-coupling or communication connection can be the INDIRECT COUPLING or communication link of device or unit by some interfaces
Connect, can be electrical, mechanical or other forms.
The unit that is illustrated as separating component can be or may not be it is physically separate, it is aobvious as unit
The part for showing can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple
On NE.Some or all of unit therein can be according to the actual needs selected to realize the mesh of this embodiment scheme
's.
In addition, during each functional unit in each embodiment of the invention can be integrated in a processing unit, it is also possible to
It is that unit is individually physically present, it is also possible to which two or more units are integrated in a unit.
If the function is to realize in the form of SFU software functional unit and as independent production marketing or when using, can be with
Storage is in a computer read/write memory medium.Based on such understanding, technical scheme is substantially in other words
The part contributed to prior art or the part of the technical scheme can be embodied in the form of software product, the meter
Calculation machine software product is stored in a storage medium, including some instructions are used to so that a computer equipment (can be individual
People's computer, server, or network equipment etc.) perform all or part of step of each embodiment methods described of the invention.
And foregoing storage medium includes:USB flash disk, mobile hard disk, ROM, RAM, magnetic disc or CD etc. are various can be with store program codes
Medium.
The above, specific embodiment only of the invention, but protection scope of the present invention is not limited thereto, and it is any
Those familiar with the art the invention discloses technical scope in, change or replacement can be readily occurred in, should all contain
Cover within protection scope of the present invention.Therefore, protection scope of the present invention should be defined by scope of the claims.
Explanation is needed further exist for, this electronic equipment described in this description includes but is not limited to smart mobile phone, puts down
Plate computer etc..
This many functional part described in this description is all referred to as module, specifically to emphasize its realization side
The independence of formula.
In the embodiment of the present invention, module can be realized with software, so as to by various types of computing devices.Citing comes
Say, an executable code module for mark can include one or more physics or logical block of computer instruction, citing
For, it can be built as object, process or function.Even so, the executable code of institute's mark module is without physically
It is located together, and can be, including storing the different instruction in different positions, to be combined together when in these command logics
When, it constitutes module and realizes the regulation purpose of the module.
In fact, executable code module can be individual instructions or the instruction of many bars, and can even be distributed
On multiple different code segments, it is distributed in the middle of distinct program, and is distributed across multiple memory devices.Similarly, grasp
Making data can be identified in module, and can realize according to any appropriate form and be organized in any appropriate class
In the data structure of type.The peration data can be collected as individual data collection, or can be distributed on diverse location
(being included in different storage device), and only can be present in system or network as electronic signal at least in part.
When module can be realized using software, it is contemplated that the level of existing hardware technique, it is possible to implemented in software
Module, in the case where cost is not considered, those skilled in the art can build corresponding hardware circuit realize correspondence
Function, the hardware circuit includes conventional ultra-large integrated (VLSI) circuit or gate array and such as logic core
The existing semiconductor of piece, transistor etc or other discrete elements.Module can also use programmable hardware device, such as
Field programmable gate array, programmable logic array, programmable logic device etc. are realized.
Above-mentioned exemplary embodiment is described with reference to those accompanying drawings, many different forms and embodiment be it is feasible and
Without departing from spirit of the invention and teaching, therefore, the present invention should not be construed to turn into and propose the limitation of exemplary embodiment at this.
More precisely, these exemplary embodiments are provided so that the present invention can improve and complete, and can be by the scope of the invention
Convey to those those of skill in the art.In those schemas, size of components and relative size are perhaps based on for the sake of clear
And be exaggerated.Term used herein is based only on description particular example embodiment purpose, is not intended to turn into limitation use.Such as
Use ground at this, unless the interior text clearly refers else, otherwise the singulative " ", " one " and " being somebody's turn to do " be intended to by
Those multiple forms are also included.Will become further apparent those term "comprising"s and/or " including " when this specification is used in,
The presence of the feature, integer, step, operation, component and/or component is represented, but is not excluded for one or more further features, whole
The presence or increase of number, step, operation, component, component and/or its group.Unless otherwise indicated, narrative tense, a value scope bag
Bound containing the scope and any subrange therebetween.
The above is the preferred embodiment of the present invention, it is noted that for those skilled in the art
For, on the premise of principle of the present invention is not departed from, some improvements and modifications can also be made, these improvements and modifications
Should be regarded as protection scope of the present invention.