CN106713607A - Dialing method based on voice service and dialing device thereof - Google Patents
Dialing method based on voice service and dialing device thereof Download PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
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Abstract
The embodiment of the invention provides a dialing method based on a voice service and a dialing device thereof. The method comprises the steps that one or multiple service entrance objects is/are displayed in the service interface of a voice service number; when triggering of the service entrance objects is detected, dialing path information of the service entrance objects is searched, wherein the dialing path information includes one or multiple numerical keys which are arranged in order; when the voice service number is connected, one or multiple menu switching points in the received voice data is/are detected; and when one or multiple menu switching points is/are detected, one or multiple numerical keys is/are triggered according to the order until all the numerical keys are completely triggered. The direct voice service is realized so that the convenience of operation can be greatly enhanced, repeated receiving of the voice menu can be avoided, and waste of resources of a voice service system and mobile equipment can be reduced.
Description
Technical field
The present invention relates to communication technical field, more particularly to a kind of Dialing Method based on voice service and
A kind of dialing mechanism based on voice service.
Background technology
Voice service is a kind of automatic service agent, after voice service number is put through, voice service system
System plays the prompt tone about menu, and user can press corresponding in terminal according to the prompt tone heard
Button send instruction to voice service system, to enter next layer of voice menu, in bottom voice
In menu, then the button of the service needed for selection obtains corresponding voice service from the system.
Such as, user dials the voice service number of certain telecom operators offer, after phone is put through, uses
Family can hear voice menu that voice service system sends " you are good for distinguished user, service inquiry please by 1,
Please by 2, please by 3, failure is declared and please please carried by 5, broadband by 4, complaint suggestion for business handling for business consultation
Speed is introduced please by 6 ... ".
Afterwards, user can select voice service system of the corresponding button to telecom operators according to prompt tone
Instruction is sent, so as to obtain corresponding service.
At present, user obtains voice service and is required to hear out most of prompt tone every time, could press corresponding
Button, and obtain a process for voice service generally need to press multiple buttons, it is cumbersome, if
User midway have forgotten the prompt tone of key, in addition it is also necessary to which voice menu is listened in repetition, easily waste voice clothes
The resource of business system and mobile device.
The content of the invention
In view of the above problems, it is proposed that the present invention overcomes above mentioned problem or at least part of to provide one kind
A kind of Dialing Method based on voice service for solving the above problems and corresponding a kind of based on voice clothes
The dialing mechanism of business.
According to one aspect of the present invention, there is provided a kind of Dialing Method based on voice service, including：
One or more service entrance objects are shown in the service interface of voice service number；
When detecting the service entrance object and being triggered, the dialing road of the service entrance object is searched
Footpath information, the dialing routing information includes one or more digital keys for sorting in order；
One or more when the voice service number is connected, in the received speech data of detection
Menu switching point；
When one or more of menu switching points are detected, according to clooating sequence triggering it is one or
Multiple digital keys, until digital keys triggering is finished.
Alternatively, also include：
When the voice service number is connected, the prompt message that display is being dialed；
When digital keys triggering is finished, successful prompt message is dialed in display.
Alternatively, it is described that one or more service entrances pair are shown in the service interface of voice service number
As the step of include：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
Alternatively, described one or more clothes that the voice service number is loaded in the interface template
The step of business entrance object, includes：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
Alternatively, the step of one or more the menu switching points in the speech data received by the detection
Suddenly include：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
Alternatively, the step of one or more the menu switching points in the speech data received by the detection
Suddenly include：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
Alternatively, also include：
Connect voice service number；
Speech recognition is carried out to received speech data, to obtain the second text；
When second text has default menu switching text, judge in second text whether
With feature text combination, the feature text combination includes marking keys text and digital keys；
If so, then triggering each digital keys, execution is returned to respectively described to received voice number
According to speech recognition is carried out, the step of to obtain the second text；
If it is not, then extract last layer feature text combination before identification text；
According to identification text generation service entrance object；
The digital keys that the identification text will be reached and triggered before sort in sequence, generation dialing
Routing information.
According to another aspect of the present invention, there is provided a kind of dialing mechanism based on voice service, including：
Service entrance object display module, be suitable in the service interface of voice service number show one or
Multiple service entrances object；
Dialing routing information searching modul, is suitable to, when detecting the service entrance object and being triggered, look into
Looking for the dialing routing information of the service entrance object, the dialing routing information includes what is sorted in order
One or more digital keys；
Menu switching point detection module, is suitable to when the voice service number is connected, and detection is received
Speech data in one or more menu switching points；
Digital keys trigger module, is suitable to when one or more of menu switching points are detected, according to
Clooating sequence triggers one or more of digital keys, until digital keys triggering is finished.
Alternatively, also include：
First reminding module, is suitable to when the voice service number is connected, the prompting that display is being dialed
Information；
Second reminding module, is suitable to when digital keys triggering is finished, and successfully prompting is dialed in display
Information.
Alternatively, the service entrance object display module is further adapted for：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
Alternatively, the service entrance object display module is further adapted for：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
Alternatively, the menu switching point detection module is further adapted for：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
Alternatively, the menu switching point detection module is further adapted for：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
Alternatively, also include：
Dial module, is adapted for switch on voice service number；
Sound identification module, is suitable to carry out speech recognition to received speech data, to obtain second
Text；
Feature text combination judge module, is suitable to have default menu switching text in second text
When, judging whether there is feature text combination in second text, the feature text combination includes pressing
Key identifies text and digital keys；If so, key-press module is then called, if it is not, then calling identification text to carry
Modulus block；
Key-press module, is suitable to trigger each digital keys, returns call the sound identification module respectively；
Identification Text Feature Extraction module, the identification text before being suitable to extract the feature text combination of last layer；
Service entrance object generation module, is suitable to according to identification text generation service entrance object；
Dialing routing information generation module, is suitable to the numeral that will be reached the identification text and triggered before
Button sorts in sequence, generation dialing routing information.
The embodiment of the present invention recognizes the menu switching point of voice service, according to clooating sequence triggering dialing path
The digital keys of information, realize through voice service, substantially increase the simplicity of operation, it is to avoid repeat
Voice menu is listened to, the wasting of resources of voice service system and mobile device is reduced.
The embodiment of the present invention identifies the second text of voice service, by with feature text combination
Match somebody with somebody, automatically generate dialing routing information, dialed without manually carrying out replay, greatly save cost of labor.
Described above is only the general introduction of technical solution of the present invention, in order to better understand skill of the invention
Art means, and can be practiced according to the content of specification, and it is of the invention above and other in order to allow
Objects, features and advantages can become apparent, below especially exemplified by specific embodiment of the invention.
Brief description of the drawings
By reading the detailed description of hereafter preferred embodiment, various other advantages and benefit are for this
Field those of ordinary skill will be clear understanding.Accompanying drawing is only used for showing the purpose of preferred embodiment,
And it is not considered as limitation of the present invention.And in whole accompanying drawing, be denoted by the same reference numerals
Identical part.In the accompanying drawings：
Fig. 1 shows that a kind of Dialing Method based on voice service according to an embodiment of the invention is implemented
The step of example 1 flow chart；
Fig. 2 shows that a kind of Dialing Method based on voice service according to an embodiment of the invention is implemented
The step of example 2 flow chart；
Fig. 3 shows that a kind of dialing mechanism based on voice service according to an embodiment of the invention is implemented
The structured flowchart of example 1；And
Fig. 4 shows that a kind of dialing mechanism based on voice service according to an embodiment of the invention is implemented
The structured flowchart of example 2.
Specific embodiment
The exemplary embodiment of the disclosure is more fully described below with reference to accompanying drawings.Although being shown in accompanying drawing
The exemplary embodiment of the disclosure, it being understood, however, that may be realized in various forms the disclosure without
Should be limited by embodiments set forth here.Conversely, there is provided these embodiments are able to more thoroughly
Understand the disclosure, and can by the scope of the present disclosure it is complete convey to those skilled in the art.
Reference picture 1, shows a kind of dialing party based on voice service according to an embodiment of the invention
The step of method embodiment 1 flow chart, specifically may include steps of：
Step 101, shows one or more service entrance objects in the service interface of voice service number；
It should be noted that the embodiment of the present invention can be applied in various mobile devices, for example, mobile phone,
Panel computer, personal digital assistant, wearable device (such as glasses, wrist-watch) etc..
The operating system of the mobile device can include Android (Android), IOS, Windows Phone,
Windows etc., can generally support the operation of various meanss of communication, including operating system is self-contained
Means of communication, third-party means of communication, the means of communication can be used for dialing numbers, conversed.
Using the embodiment of the present invention, voice service number can be in advance gathered, due to each voice service number
Operator belonging to code has nothing in common with each other, and therefore, it can design a service interface for each operator.
When detect dial certain number when, judge whether the number is voice service number；If so, then
The corresponding service interface template of loading voice service number, in the service interface template, with service circle
The layout information in face, such as Background, operator name, operator LOGO.
One or more service entrances of the voice service number can be loaded in the service interface template
Object, wherein, service entrance object is the mark of voice service, such as " telephone expenses inquiry ", " integration inquire about ",
" flow dominates reason " etc., the service entrance object can be icon, text, or JSON
(JavaScript Object Notation, data interchange format) data etc., the embodiment of the present invention is to this
It is not any limitation as.
The service interface template can locally be searched in mobile device, if not finding, can be to
The corresponding service interface template of the server request voice service number.
Furthermore, user's operation for convenience, can inquire about of the voice service number or many
The click frequency of individual service entrance object, the click frequency can be the click frequency of the whole network user, also may be used
To be the click frequency of active user, the click frequency of the whole network user and the click of active user are can also be
Weighting sum of frequency, etc..
According to the click frequency to one or more of service entrance object orders, by sequence after one
Individual or multiple service entrances object is loaded onto voice service number, N before such as sorting (N is positive integer)
Individual service entrance object is loaded onto the homepage at voice service interface, and other service entrance objects are loaded onto voice
Two grades of service interface and less than two grades of menu.
Step 102, when detecting the service entrance object and being triggered, searches the service entrance pair
The dialing routing information of elephant；
In implementing, user can trigger service entrance object by operations such as click, slips,
Even the service entrance object is triggered, then it represents that user needs the voice of the service entrance object identity to take
Business.
Using the embodiment of the present invention, dialing path letter, dialing can be set for service entrance object in advance
Routing information includes one or more digital keys for sorting in order, and a digital keys are represented at one
The button of triggering is needed in voice menu.
Step 103, when the voice service number is connected, in the received speech data of detection
One or more menu switching points；
In implementing, if answering voice service number, voice service system plays what is formerly recorded
Voice menu (i.e. speech data), mobile device can detect the menu switching point in voice menu, dish
Single switching point can refer to the node switched between voice menu.
Certainly, when voice service number is connected, the prompt message dialed can be shown, points out to use
Accessing the process of voice service in family.
In a kind of alternative embodiment of the invention, step 103 can include following sub-step：
Sub-step S11, voice activity detection is carried out to the speech data；
Sub-step S12, when detecting in voice activity detection at described Jing Yin, confirmation detects dish
Single switching point.
In embodiments of the present invention, can by voice activity detection (Voice Activity Detection,
VAD menu switching point) is detected.
Voice activity detection can refer in noise ring also known as speech terminals detection, speech endpoint detection etc.
The presence or absence of voice is detected in border, the position in the absence of voice can be referred to as Jing Yin point.
Voice activity detection mainly includes following four steps：
(1) pretreatment of voice signal, such as carries out noise reduction process by general subtraction；
(2) one sections of feature extractions of input voice, such as short-time energy, cepstrum coefficient, voice and noise
PSD；Threshold value is calculated according to hypothesis testing simultaneously；
(3) VAD deterministic processes, institute's extracting parameter characteristic value and threshold value are compared, according to comparing rule
Then draw corresponding VAD values；
(4) VAD judgment values optimization process, the typically correlation according to voice add Hangover algorithms.
In implementing, after voice menu is finished, can not exist voice signal, if detecting
Jing Yin point, then it represents that voice menu is finished, can carry out menu switching.
In another alternative embodiment of the invention, step 103 can include following sub-step：
Sub-step S21, speech recognition is carried out to the speech data, to obtain the first text；
Sub-step S22, when first text has default menu switching text, confirmation detects dish
Single switching point.
In embodiments of the present invention, can by speech recognition (Automatic Speech Recognition,
ASR menu switching point) is detected.
Vocabulary content (i.e. speech data) in voice is converted to computer-readable input by speech recognition
(i.e. text message).
At present, speech recognition technology is generally realized that one kind is based on statistical-simulation spectrometry by speech recognition system
The speech recognition system of method is made up of following basic module：
1st, signal transacting and characteristic extracting module；The main task of the module is extracted from speech data
Feature, for acoustic model treatment.Meanwhile, it typically also includes some signal processing technologies, to the greatest extent may be used
The influence that the factors such as ambient noise, channel, speaker are caused to feature can be reduced.
2nd, acoustic model；Used speech recognition system more and be modeled based on single order HMM.
3rd, pronunciation dictionary；Pronunciation dictionary includes the speech recognition system treatable word finder of institute and its pronunciation.
The actual mapping there is provided acoustic model and language model of pronunciation dictionary.
4th, language model；The language model language targeted to speech recognition system is modeled.It is theoretical
On, including regular language, context-free grammar can serve as language mould in interior various language models
Type, but the N-gram and its variant that are also based on statistics that various systems are generally used at present.
5th, decoder；Decoder is one of core of speech recognition system, and its task is the letter to being input into
Number, according to acoustics, language model and dictionary, searching can export the word string of the signal with maximum probability.
The relation between above-mentioned module can be more apparent from from mathematical angle.
In actual applications, generally using star key " * ", Pound key as return in voice menu
The function such as last layer voice menu, hard of hearing, plays finally.
Therefore, it can to pre-set menu switching text, such as " star key ", " number sign key ", if knowledge
Other first text switches text matches with the menu, then it represents that the voice menu of current layer is finished,
Menu switching can be carried out.
Certainly, the detection mode of above-mentioned menu switching point is intended only as example, is implementing the embodiment of the present invention
When, the detection mode of other menu switching points can be set according to actual conditions, the embodiment of the present invention is to this
It is not any limitation as.In addition, in addition to the detection mode of above-mentioned menu switching point, those skilled in the art are also
Can according to actual needs using the detection mode of other menu switching points, the embodiment of the present invention to this not yet
It is any limitation as.
Step 104, when one or more of menu switching points are detected, triggers according to clooating sequence
One or more of digital keys, until digital keys triggering is finished.
In implementing, if detecting menu switching point, then it represents that the voice menu of current layer is played
Finish, the corresponding numerical key of voice menu of current layer can be clicked on, until digital keys triggering is finished.
For example, the dialing routing information that the flow that certain telecom operators provides inquires about (voice service) is
" 12 ", represent that ground floor voice menu clicks on numerical key " 1 ", and second layer voice menu clicks on numerical key
“2”。
Assuming that ground floor voice menu is：" you are good for distinguished user, and service inquiry is please by 1, business consultation
Please by 2, please by 3, failure is declared and is please please raised speed by 5, broadband and introduced by 4, complaint suggestion for business handling
Please by 6 ... ".
Then when menu switching point is detected, numerical key " 1 " is clicked on, carry out the voice menu of service inquiry.
Assuming that the voice menu of service inquiry is：" please by 1, flow is inquired about please by 2 ... for telephone expenses inquiry "
Then when menu switching point is detected, numerical key " 2 " is clicked on, carry out flow inquiry.
Certainly, when digital keys triggering is finished, can show and dial successful prompt message, point out to use
Voice service has been accessed at family, can be received calls.
The embodiment of the present invention recognizes the menu switching point of voice service, according to clooating sequence triggering dialing path
The digital keys of information, realize through voice service, substantially increase the simplicity of operation, it is to avoid repeat
Voice menu is listened to, the wasting of resources of voice service system and mobile device is reduced.
Reference picture 2, shows a kind of dialing party based on voice service according to an embodiment of the invention
The step of method embodiment 2 flow chart, specifically may include steps of：
Step 201, connects voice service number；
In actual applications, the quantity terminal of operator, and, the voice of the voice service of each operator
Menu is also numerous, and in continuous renewal, therefore, voice service it is large number of.
In embodiments of the present invention, to save labour turnover, different operators can be directed to, connect voice
Service number, to make dialing routing information.
Step 202, speech recognition is carried out to received speech data, to obtain the second text；
Vocabulary content (i.e. speech data) in voice is converted to computer-readable input by speech recognition
(i.e. text message).
At present, speech recognition technology is generally realized that one kind is based on statistical-simulation spectrometry by speech recognition system
The speech recognition system of method is made up of following basic module：
1st, signal transacting and characteristic extracting module；The main task of the module is extracted from speech data
Feature, for acoustic model treatment.Meanwhile, it typically also includes some signal processing technologies, to the greatest extent may be used
The influence that the factors such as ambient noise, channel, speaker are caused to feature can be reduced.
2nd, acoustic model；Used speech recognition system more and be modeled based on single order HMM.
3rd, pronunciation dictionary；Pronunciation dictionary includes the speech recognition system treatable word finder of institute and its pronunciation.
The actual mapping there is provided acoustic model and language model of pronunciation dictionary.
4th, language model；The language model language targeted to speech recognition system is modeled.It is theoretical
On, including regular language, context-free grammar can serve as language mould in interior various language models
Type, but the N-gram and its variant that are also based on statistics that various systems are generally used at present.
5th, decoder；Decoder is one of core of speech recognition system, and its task is the letter to being input into
Number, according to acoustics, language model and dictionary, searching can export the word string of the signal with maximum probability.
The relation between above-mentioned module can be more apparent from from mathematical angle.
Step 203, when second text has default menu switching text, judges described second
Whether there is feature text combination in text, if so, step 204 is then performed, if it is not, then performing step
205；
In actual applications, generally using star key " * ", Pound key as return in voice menu
The function such as last layer voice menu, hard of hearing, plays finally.
Therefore, it can to pre-set menu switching text, such as " star key ", " number sign key ", if knowledge
Other second text switches text matches with the menu, then it represents that the voice menu of current layer is finished.
Further, whether there is feature text combination in the second text of detection, feature text combination can be with
Represent that there is next layer of voice menu, can specifically include marking keys text and digital keys.
Wherein, marking keys text is the information for identifying button operation, and digital keys (are pressed for reference numbers
Key) information, such as in the second text " service inquiry is please by 1 ", " please by " is marking keys text,
" 8 " are digital keys.
Step 204, triggers each digital keys, returns perform step 202 respectively；
If there is next layer of voice menu, you can to trigger digital keys, into next layer of voice menu.
Step 205, extracts the identification text before the feature text combination of last layer；
If not having next layer of voice menu, the voice menu that can represent current layer is specific voice
Service, the voice menu of last layer is the voice menu of the bottom.
Identification text before feature text combination, can represent the concrete function of the voice service.
For example, in " flow is inquired about please by 2 ", feature text combination is " please by 2 ", that is, to recognize text
This is " flow inquiry ".
Step 206, according to identification text generation service entrance object；
In implementing, can be serviced with identification text generation icon, text, the JSON data etc.
Entrance object.
Certainly, those skilled in the art can also by other means generate service entrance object, such as artificial
Design etc., the embodiment of the present invention is not any limitation as to this
Step 207, the digital keys that will be reached the identification text and triggered before sort in sequence,
Generation dialing routing information.
In embodiments of the present invention, the digital keys set out before voice service will can be reached according to suitable
Sequence sorts, you can generation dialing routing information.
For example, in ground floor voice menu, digital keys " 1 " are triggered according to " service inquiry is please by 1 ",
In its second layer voice menu, according to " flow is inquired about please by 2 " triggering digital keys " 2 ", reach
Specific voice service, that is, the routing information that dials is " 12 ".
Certainly, in order to further improve dialing routing information the degree of accuracy, finally can be by manually carrying out
Verification, the embodiment of the present invention is not any limitation as to this.
The embodiment of the present invention identifies the second text of voice service, by with feature text combination
Match somebody with somebody, automatically generate dialing routing information, dialed without manually carrying out replay, greatly save cost of labor.
For embodiment of the method, in order to be briefly described, therefore it is all expressed as a series of combination of actions,
But those skilled in the art should know, the embodiment of the present invention is not limited by described sequence of movement
System, because according to the embodiment of the present invention, some steps can sequentially or simultaneously be carried out using other.Its
Secondary, those skilled in the art should also know, embodiment described in this description belongs to be preferable to carry out
Example, necessary to the involved action not necessarily embodiment of the present invention.
Reference picture 3, shows a kind of dialing dress based on voice service according to an embodiment of the invention
The structured flowchart of embodiment 1 is put, can specifically include such as lower module：
Service entrance object display module 301, is suitable to show one in the service interface of voice service number
Individual or multiple service entrances object；
Dialing routing information searching modul 302, is suitable to when detecting the service entrance object and being triggered,
The dialing routing information of the service entrance object is searched, the dialing routing information includes sorting in order
One or more digital keys；
Menu switching point detection module 303, is suitable to when the voice service number is connected, and detection is connect
One or more menu switching points in the speech data for receiving；
Digital keys trigger module 304, is suitable to when one or more of menu switching points are detected,
One or more of digital keys are triggered according to clooating sequence, until digital keys triggering is finished.
In a kind of alternative embodiment of the invention, the device can also include such as lower module：
First reminding module, is suitable to when the voice service number is connected, the prompting that display is being dialed
Information；
Second reminding module, is suitable to when digital keys triggering is finished, and successfully prompting is dialed in display
Information.
In a kind of alternative embodiment of the invention, the service entrance object display module 301 can be with
It is suitable to：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
In a kind of alternative embodiment of the invention, the service entrance object display module 301 can be with
It is suitable to：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
In a kind of alternative embodiment of the invention, the menu switching point detection module 303 can also be fitted
In：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
In a kind of alternative embodiment of the invention, the menu switching point detection module 303 can also be fitted
In：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
Reference picture 4, shows a kind of dialing dress based on voice service according to an embodiment of the invention
The structured flowchart of embodiment 2 is put, can specifically include such as lower module：
Dial module 401, is adapted for switch on voice service number；
Sound identification module 402, is suitable to carry out speech recognition to received speech data, to obtain
Second text；
Feature text combination judge module 403, is suitable in second text there is default menu to switch
During text, judge whether there is feature text combination, the feature text combination bag in second text
Include marking keys text and digital keys；If so, key-press module 404 is then called, if it is not, then calling knowledge
Other Text Feature Extraction module 405；
Key-press module 404, is suitable to trigger each digital keys, returns call the speech recognition respectively
Module 402；
Identification Text Feature Extraction module 405, the identification text before being suitable to extract the feature text combination of last layer
This；
Service entrance object generation module 406, is suitable to according to identification text generation service entrance object；
Dialing routing information generation module 407, is suitable to that the identification text will be reached and is triggered before
Digital keys sort in sequence, generation dialing routing information.
For device embodiment, because it is substantially similar to embodiment of the method, so the comparing of description
Simply, the relevent part can refer to the partial explaination of embodiments of method.
Algorithm and display be not solid with any certain computer, virtual system or miscellaneous equipment provided herein
There is correlation.Various general-purpose systems can also be used together with based on teaching in this.As described above,
It is obvious to construct the structure required by this kind of system.Additionally, the present invention is not also for any specific
Programming language.It is understood that, it is possible to use various programming languages realize the content of invention described herein,
And the description done to language-specific above is to disclose preferred forms of the invention.
In specification mentioned herein, numerous specific details are set forth.It is to be appreciated, however, that this
Inventive embodiment can be put into practice in the case of without these details.In some instances, not
Known method, structure and technology are shown specifically, so as not to obscure the understanding of this description.
Similarly, it will be appreciated that in order to simplify the disclosure and help understand in each inventive aspect
Or it is multiple, in above to the description of exemplary embodiment of the invention, each feature of the invention is sometimes
It is grouped together into single embodiment, figure or descriptions thereof.However, should not be by the disclosure
Method be construed to reflect following intention：I.e. the present invention for required protection requirement ratio is in each claim
The middle more features of feature be expressly recited.More precisely, as the following claims reflect
As, inventive aspect is all features less than single embodiment disclosed above.Therefore, it then follows
Thus claims of specific embodiment are expressly incorporated in the specific embodiment, wherein each right
It is required that in itself all as separate embodiments of the invention.
Those skilled in the art are appreciated that can be carried out certainly to the module in the equipment in embodiment
Adaptively change and they are arranged in one or more equipment different from the embodiment.Can be with
Module or unit or component in embodiment is combined into a module or unit or component, and in addition may be used
To be divided into multiple submodule or subelement or sub-component.Except such feature and/or process or
Outside at least some in unit exclude each other, can be using any combinations to this specification (including companion
With claim, summary and accompanying drawing) disclosed in all features and so disclosed any method or
All processes or unit of person's equipment are combined.Unless expressly stated otherwise, this specification (including companion
With claim, summary and accompanying drawing) disclosed in each feature can it is identical by offers, equally or phase
Replace like the alternative features of purpose.
Although additionally, it will be appreciated by those of skill in the art that some embodiments described herein include it
Some included features are rather than further feature, but the group of the feature of different embodiments in its embodiment
Conjunction means to be within the scope of the present invention and formed different embodiments.For example, in following power
In sharp claim, the one of any of embodiment required for protection mode can make in any combination
With.
All parts embodiment of the invention can be realized with hardware, or be processed with one or more
The software module run on device is realized, or is realized with combinations thereof.Those skilled in the art should
Understand, basis can be realized using microprocessor or digital signal processor (DSP) in practice
Some or all parts in the dialing equipment based on voice service of the embodiment of the present invention some or
Person's repertoire.The present invention be also implemented as a part for performing method as described herein or
Whole equipment or program of device (for example, computer program and computer program product).It is such
Realize that program of the invention can be stored on a computer-readable medium, or can be with one or many
The form of individual signal.Such signal can be downloaded from internet website and obtained, or in carrier signal
Upper offer, or provided in any other form.
It should be noted that above-described embodiment the present invention will be described rather than limiting the invention,
And those skilled in the art can design replacement without departing from the scope of the appended claims
Embodiment.In the claims, any reference symbol being located between bracket should not be configured to right
It is required that limitation.Word "comprising" does not exclude the presence of element or step not listed in the claims.Position
Word "a" or "an" before element does not exclude the presence of element as multiple.The present invention can
To be realized by means of the hardware for including some different elements and by means of properly programmed computer.
If in the unit claim for listing equipment for drying, several in these devices can be by same
Individual hardware branch is embodied.The use of word first, second, and third does not indicate that any order.
These words can be construed to title.
The embodiment of the invention discloses A1, a kind of Dialing Method based on voice service, including：
One or more service entrance objects are shown in the service interface of voice service number；
When detecting the service entrance object and being triggered, the dialing road of the service entrance object is searched
Footpath information, the dialing routing information includes one or more digital keys for sorting in order；
One or more when the voice service number is connected, in the received speech data of detection
Menu switching point；
When one or more of menu switching points are detected, according to clooating sequence triggering it is one or
Multiple digital keys, until digital keys triggering is finished.
A2, the method as described in A1, also include：
When the voice service number is connected, the prompt message that display is being dialed；
When digital keys triggering is finished, successful prompt message is dialed in display.
A3, the method as described in A1, it is described in the service interface of voice service number show one or
The step of multiple service entrances object, includes：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
A4, the method as described in A3, it is described that the voice service number is loaded in the interface template
One or more service entrance objects the step of include：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
A5, the method as described in A1 or A2 or A3 or A4, the voice number received by the detection
The step of one or more menu switching points in, includes：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
A6, the method as described in A1 or A2 or A3 or A4, the voice number received by the detection
The step of one or more menu switching points in, includes：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
A7, the method as described in A1 or A2 or A3 or A4, also include：
Connect voice service number；
Speech recognition is carried out to received speech data, to obtain the second text；
When second text has default menu switching text, judge in second text whether
With feature text combination, the feature text combination includes marking keys text and digital keys；
If so, then triggering each digital keys, execution is returned to respectively described to received voice number
According to speech recognition is carried out, the step of to obtain the second text；
If it is not, then extract last layer feature text combination before identification text；
According to identification text generation service entrance object；
The digital keys that the identification text will be reached and triggered before sort in sequence, generation dialing
Routing information.
The embodiment of the invention also discloses B8, a kind of dialing mechanism based on voice service, including：
Service entrance object display module, be suitable in the service interface of voice service number show one or
Multiple service entrances object；
Dialing routing information searching modul, is suitable to, when detecting the service entrance object and being triggered, look into
Looking for the dialing routing information of the service entrance object, the dialing routing information includes what is sorted in order
One or more digital keys；
Menu switching point detection module, is suitable to when the voice service number is connected, and detection is received
Speech data in one or more menu switching points；
Digital keys trigger module, is suitable to when one or more of menu switching points are detected, according to
Clooating sequence triggers one or more of digital keys, until digital keys triggering is finished.
B9, the device as described in B8, also include：
First reminding module, is suitable to when the voice service number is connected, the prompting that display is being dialed
Information；
Second reminding module, is suitable to when digital keys triggering is finished, and successfully prompting is dialed in display
Information.
B10, the device as described in B8, the service entrance object display module are further adapted for：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
B11, the device as described in B10, the service entrance object display module are further adapted for：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
B12, the device as described in B8 or B9 or B10 or B11, the menu switching point detection module
It is further adapted for：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
B13, the device as described in B8 or B9 or B10 or B11, the menu switching point detection module
It is further adapted for：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
B14, the device as described in B8 or B9 or B10 or B11, also include：
Dial module, is adapted for switch on voice service number；
Sound identification module, is suitable to carry out speech recognition to received speech data, to obtain second
Text；
Feature text combination judge module, is suitable to have default menu switching text in second text
When, judging whether there is feature text combination in second text, the feature text combination includes pressing
Key identifies text and digital keys；If so, key-press module is then called, if it is not, then calling identification text to carry
Modulus block；
Key-press module, is suitable to trigger each digital keys, returns call the sound identification module respectively；
Identification Text Feature Extraction module, the identification text before being suitable to extract the feature text combination of last layer；
Service entrance object generation module, is suitable to according to identification text generation service entrance object；
Dialing routing information generation module, is suitable to the numeral that will be reached the identification text and triggered before
Button sorts in sequence, generation dialing routing information.
Claims (10)
1. a kind of Dialing Method based on voice service, including：
One or more service entrance objects are shown in the service interface of voice service number；
When detecting the service entrance object and being triggered, the dialing road of the service entrance object is searched
Footpath information, the dialing routing information includes one or more digital keys for sorting in order；
One or more when the voice service number is connected, in the received speech data of detection
Menu switching point；
When one or more of menu switching points are detected, according to clooating sequence triggering it is one or
Multiple digital keys, until digital keys triggering is finished.
2. the method for claim 1, it is characterised in that also include：
When the voice service number is connected, the prompt message that display is being dialed；
When digital keys triggering is finished, successful prompt message is dialed in display.
3. the method for claim 1, it is characterised in that the clothes in voice service number
The step of showing one or more service entrance objects in business interface includes：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
4. method as claimed in claim 3, it is characterised in that it is described in the interface template plus
The step of one or more service entrance objects for carrying the voice service number, includes：
Inquire about the click frequency of one or more service entrance objects of the voice service number；
According to the click frequency to one or more of service entrance object orders；
One or more service entrance objects after sequence are loaded onto the voice service number.
5. method as claimed in claim 1 or 2 or 3 or 4, it is characterised in that the detection institute
The step of one or more menu switching points in the speech data for receiving, includes：
Voice activity detection is carried out to the speech data；
When detecting in voice activity detection at described Jing Yin, confirmation detects menu switching point.
6. method as claimed in claim 1 or 2 or 3 or 4, it is characterised in that the detection institute
The step of one or more menu switching points in the speech data for receiving, includes：
Speech recognition is carried out to the speech data, to obtain the first text；
When first text has default menu switching text, confirmation detects menu switching point.
7. method as claimed in claim 1 or 2 or 3 or 4, it is characterised in that also include：
Connect voice service number；
Speech recognition is carried out to received speech data, to obtain the second text；
When second text has default menu switching text, judge in second text whether
With feature text combination, the feature text combination includes marking keys text and digital keys；
If so, then triggering each digital keys, execution is returned to respectively described to received voice number
According to speech recognition is carried out, the step of to obtain the second text；
If it is not, then extract last layer feature text combination before identification text；
According to identification text generation service entrance object；
The digital keys that the identification text will be reached and triggered before sort in sequence, generation dialing
Routing information.
8. a kind of dialing mechanism based on voice service, including：
Service entrance object display module, be suitable in the service interface of voice service number show one or
Multiple service entrances object；
Dialing routing information searching modul, is suitable to, when detecting the service entrance object and being triggered, look into
Looking for the dialing routing information of the service entrance object, the dialing routing information includes what is sorted in order
One or more digital keys；
Menu switching point detection module, is suitable to when the voice service number is connected, and detection is received
Speech data in one or more menu switching points；
Digital keys trigger module, is suitable to when one or more of menu switching points are detected, according to
Clooating sequence triggers one or more of digital keys, until digital keys triggering is finished.
9. device as claimed in claim 8, it is characterised in that also include：
First reminding module, is suitable to when the voice service number is connected, the prompting that display is being dialed
Information；
Second reminding module, is suitable to when digital keys triggering is finished, and successfully prompting is dialed in display
Information.
10. device as claimed in claim 8, it is characterised in that the service entrance object shows mould
Block is further adapted for：
When detect dial certain number when, judge whether the number is voice service number；If so,
Then load the corresponding service interface template of the voice service number；
One or more service entrances of the voice service number are loaded in the service interface template
Object.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510797211.7A CN106713607A (en) | 2015-11-18 | 2015-11-18 | Dialing method based on voice service and dialing device thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510797211.7A CN106713607A (en) | 2015-11-18 | 2015-11-18 | Dialing method based on voice service and dialing device thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106713607A true CN106713607A (en) | 2017-05-24 |
Family
ID=58932747
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510797211.7A Pending CN106713607A (en) | 2015-11-18 | 2015-11-18 | Dialing method based on voice service and dialing device thereof |
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| Country | Link |
|---|---|
| CN (1) | CN106713607A (en) |
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2015
- 2015-11-18 CN CN201510797211.7A patent/CN106713607A/en active Pending
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Application publication date: 20170524 |