CN106506671B - OTA upgrade processing method, device and server - Google Patents

OTA upgrade processing method, device and server Download PDF

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Publication number
CN106506671B
CN106506671B CN201611048544.0A CN201611048544A CN106506671B CN 106506671 B CN106506671 B CN 106506671B CN 201611048544 A CN201611048544 A CN 201611048544A CN 106506671 B CN106506671 B CN 106506671B
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information
opinion
user
feedback information
ota
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CN106506671A (en
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曾庆庚
汤达坚
陈文彬
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Beijing Anyun Century Technology Co Ltd
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Beijing Anyun Century Technology Co Ltd
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/34Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters 
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00Arrangements for software engineering
    • G06F8/60Software deployment
    • G06F8/65Updates
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management

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  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Computer Security & Cryptography (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Information Transfer Between Computers (AREA)
  • Stored Programmes (AREA)

Abstract

the invention provides an OTA upgrade processing method, an OTA upgrade processing device and a server. The OTA upgrading processing method comprises the steps of obtaining OTA upgrading information of a specific application new version, extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions, modifying problem state information corresponding to the user opinion records, and sending OTA upgrading prompt information to users corresponding to the user opinion records, wherein the OTA upgrading prompt information comprises OTA upgrading package links of the application new version, and the method is implemented on the device and the server. The invention solves the problem of forced upgrade brought by active OTA upgrade, and improves the pertinence and adaptability of the application, thereby being beneficial to ensuring and expanding the use degree and the fidelity of software users to the application.

Description

OTA upgrade processing method, device and server
Technical Field
the invention relates to the technical field of communication, in particular to an OTA upgrade processing method, an OTA upgrade processing device and a server.
background
OTA upgrading is a standard software upgrading mode provided by an Android system. The OTA upgrading method is powerful in function, can be used for upgrading the system without loss, mainly automatically downloads the OTA upgrading package through a network (such as WIFI, 3G/4G and the like) and automatically upgrades the OTA upgrading package, and certainly supports the upgrading from downloading the OTA upgrading package to the SD card. The OTA upgrade package is usually very small, so the upgrade is very convenient, and can be completed basically by clicking a few times on the system. Furthermore, most importantly, OTA upgrade does not require additional data backup, and all upgrade work is done in as little as a few minutes, and all data is retained intact.
the system software application provider will typically initiate OTA upgrades of the user side software applications on its own initiative once a new version of the software is available. Indiscriminate prompting or forcing of upgrades, however, can create problems such as insufficient hardware redundancy for the user's device, upgrade software that may result in reduced overall device performance, and also may be subjective and undesirable to the user, in part forcing upgrades to infringe the user's discretion. In addition, an important driving force of software upgrading is to improve the user experience continuously, so it is very important to reasonably perform OTA upgrading of software applications by properly utilizing the experience feedback information of software users to the software applications.
disclosure of Invention
based on this, for the primary object of the present invention, it is necessary to provide a passive OTA upgrade processing method and a corresponding apparatus thereof for the problem of indiscriminate active OTA upgrade.
Another object of the invention is to provide a server for executing the method described in the previous object.
in order to realize the purpose, the following technical scheme is adopted:
the OTA upgrading processing method of the invention comprises the following steps:
acquiring OTA upgrading information of a new version of a specific application;
extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
And modifying the problem state information corresponding to the user opinion record, and sending OTA upgrade prompt information to the user corresponding to the user opinion record, wherein the OTA upgrade prompt information comprises an OTA upgrade package link of the application new version.
The OTA upgrading method is a passive application software upgrading method, after the application software of a new version is released, the suggestion feedback information about the used application provided by a user is taken as an upgrading basis, OTA upgrading prompt information is generated at a server end in a personalized manner, and the prompt information is sent to terminal equipment of the user to prompt the user to selectively upgrade. The upgrading method solves the problem of upgrading compulsion brought by active OTA upgrading, improves the individuation and adaptability of the application, and is favorable for ensuring and expanding the use degree and the fidelity of a software user to the application.
in one embodiment, extracting keywords of the OTA upgrading information, searching in opinion feedback information stored in a server by the keywords, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords does not meet preset conditions; and sending OTA upgrading progress prompt information to the user corresponding to the user opinion record. The problems reflected by the user are various, and the new version of the application software can not completely solve all the reflected problems, so that the progress information of the OTA upgrading can be given when the OTA upgrading information of the application fails to contain the problem reflected by the opinion feedback information, and the possible discontent emotion of the user can be placated, and the user experience can be further improved.
Further, the OTA upgrade progress prompt message comprises a webpage link applying a new version.
In one embodiment, the OTA upgrade information includes description information of a problem to be solved by the new application version, supported hardware device information, and a version number of the new application version, the comment feedback information includes description information of a problem to be solved and hardware device information related to the problem to be solved, and correspondingly, the preset condition is that a matching degree between the comment feedback information and the description information and the hardware device information in the new application version satisfies a certain numerical value.
In one embodiment, the opinion feedback information includes:
obtaining opinion feedback information from user input, or
Obtained from a user's selection of preset survey information provided by the server, or
The evaluation statistics of the inputted opinion feedback information are obtained from the user.
In one embodiment, the user opinion record further comprises the opinion feedback information, user ID information and hardware device information of the terminal device used by the user.
In one embodiment, after the step of modifying the user opinion record and sending the OTA upgrade prompt message to the terminal device corresponding to the user opinion record, the step of detecting that the application version of the terminal device is the same as the specific application new version further includes terminating sending the OTA upgrade prompt message to the terminal device corresponding to the user opinion record.
in one embodiment, the obtaining of the opinion feedback information stored in the server includes the following steps:
acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
And storing the sorted opinion feedback information.
further, after the step of extracting keywords from the original opinion feedback information and ranking the original opinion feedback information based on the repetition rate of the keywords, the method further comprises: and selecting a preset number of opinion feedback information before the sorting sequence as hotspot information and storing the hotspot information.
In one embodiment, in response to an upgrade request of a user based on OTA upgrade package link of the new application version, the upgrade package corresponding to the new application version is pushed to the user.
The invention also provides an OTA upgrading device, which comprises:
The obtaining module is used for obtaining OTA upgrading information of a specific application new version;
The analysis module is used for extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
And the sending module is used for modifying the user opinion record and sending OTA upgrading prompt information to the terminal equipment corresponding to the user opinion record, wherein the OTA upgrading prompt information comprises an OTA upgrading packet link applying a new version.
further, the analysis module is further configured to extract a keyword of the OTA upgrade information, retrieve the keyword from opinion feedback information stored in a server, and determine a user opinion record in which an overlap degree of the opinion feedback information and the keyword does not satisfy a preset condition; and sending OTA upgrading progress prompt information to the terminal equipment corresponding to the user opinion record.
further, the OTA upgrade progress prompt message comprises a webpage link applying a new version.
in one embodiment, the OTA upgrade information includes description information of a problem to be solved by the new application version, supported hardware device information, and a version number of the new application version, the comment feedback information includes description information of a problem to be solved and hardware device information related to the problem to be solved, and correspondingly, the preset condition is that a matching degree between the comment feedback information and the description information and the hardware device information in the new application version satisfies a certain numerical value.
In one embodiment, the opinion feedback information includes: the opinion feedback information input by the user is obtained, or the user selects preset survey information provided by the server, or the user evaluates the input opinion feedback information.
in one embodiment, the user opinion record further comprises the opinion feedback information, user ID information and hardware device information of the terminal device used by the user.
In one embodiment, the OTA upgrading apparatus is further configured to, after the step of modifying the user opinion record and sending the OTA upgrade prompt message to the terminal device corresponding to the user opinion record, detect that the application version of the terminal device is the same as the specific application new version, and terminate sending the OTA upgrade prompt message to the terminal device corresponding to the user opinion record.
Further, the OTA upgrading device further comprises a statistics module for acquiring the opinion feedback information stored in the server, and the statistics module executes the following steps:
Acquiring original opinion feedback information;
extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
And storing the sorted opinion feedback information.
further, the statistical module is further configured to select a preset number of opinion feedback information before a ranking sequence as hotspot information and store the hotspot information after the step of extracting keywords in the original opinion feedback information and ranking the original opinion feedback information based on the repetition rate of the keywords.
In one embodiment, the OTA upgrading device responds to an upgrading request of a user based on the OTA upgrading package link of the new application version, and pushes the upgrading package corresponding to the new application version to the user.
The invention also provides an OTA upgrading server which comprises a processor, wherein the processor is used for executing the OTA upgrading method.
The OTA upgrading method provided by the invention is a passive upgrading method, can be used for carrying out targeted upgrading on the application on the user terminal equipment, and can quickly respond to the user requirements even if all the problems of all the users cannot be solved in one-time upgrading, thereby improving the fidelity and satisfaction of the users to the application software. Meanwhile, the opinion feedback information from the user is properly collected and processed, so that the software application of the new version can be updated more timely, and the OTA upgrade package can be improved emphatically and pertinently.
drawings
FIG. 1 is a flowchart of an OTA upgrade method according to an embodiment of the present invention;
FIG. 2 is a flowchart of an OTA upgrade method according to another embodiment of the present invention;
FIG. 3 is a flowchart of an OTA upgrade method according to yet another embodiment of the present invention;
Fig. 4 is a detailed flowchart of step S200 of the OTA upgrading method according to an embodiment of the present invention;
FIG. 5 is a schematic structural diagram of an OTA upgrade apparatus according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an OTA upgrading device according to another embodiment of the present invention.
Detailed Description
Reference will now be made in detail to embodiments of the present invention, examples of which are illustrated in the accompanying drawings, wherein like or similar reference numerals refer to the same or similar elements or elements having the same or similar function throughout. The embodiments described below with reference to the drawings are illustrative only and should not be construed as limiting the invention.
As used herein, the singular forms "a", "an", "the" and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise. It will be further understood that the terms "comprises" and/or "comprising," when used in this specification, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof. It will be understood that when an element is referred to as being "connected" or "coupled" to another element, it can be directly connected or coupled to the other element or intervening elements may also be present. Further, "connected" or "coupled" as used herein may include wirelessly connected or wirelessly coupled. As used herein, the term "and/or" includes all or any element and all combinations of one or more of the associated listed items.
It will be understood by those skilled in the art that, unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. It will be further understood that terms, such as those defined in commonly used dictionaries, should be interpreted as having a meaning that is consistent with their meaning in the context of the prior art and will not be interpreted in an idealized or overly formal sense unless expressly so defined herein.
As will be appreciated by those skilled in the art, a "terminal" as used herein includes both devices having a wireless signal receiver, which are devices having only a wireless signal receiver without transmit capability, and devices having receive and transmit hardware, which have devices having receive and transmit hardware capable of two-way communication over a two-way communication link. Such a device may include: a cellular or other communication device having a single line display or a multi-line display or a cellular or other communication device without a multi-line display; PCS (Personal Communications Service), which may combine voice, data processing, facsimile and/or data communication capabilities; a PDA (Personal Digital Assistant), which may include a radio frequency receiver, a pager, internet/intranet access, a web browser, a notepad, a calendar and/or a GPS (Global Positioning System) receiver; a conventional laptop and/or palmtop computer or other device having and/or including a radio frequency receiver. As used herein, a "terminal" or "terminal device" may be portable, transportable, installed in a vehicle (aeronautical, maritime, and/or land-based), or situated and/or configured to operate locally and/or in a distributed fashion at any other location(s) on earth and/or in space. As used herein, a "terminal Device" may also be a communication terminal, a web terminal, a music/video playing terminal, such as a PDA, an MID (Mobile Internet Device) and/or a Mobile phone with music/video playing function, or a smart tv, a set-top box, etc. The terms "application," "application program," "application software," and similar terms as used herein are intended to refer to the same concepts as known to one of ordinary skill in the art and are intended to refer to computer software organically constructed from a series of computer instructions and associated data resources adapted for electronic operation. Unless otherwise specified, such nomenclature is not itself limited by the programming language class, level, or operating system or platform upon which it depends. Of course, such concepts are not limited to any type of terminal.
As shown in fig. 1, the OTA upgrade processing method in an embodiment of the present invention includes the following steps:
S100: obtaining OTA upgrading information of a new version of a specific application.
Developers or providers of software or applications can update the software or applications at irregular time and release the updates so as to meet the requirement of continuous improvement of the performance of the software or applications, and once a new version of the application is generated, the new version of the application is generally uploaded to a server to prepare for updating of vast users. After the new version of the specific application is uploaded to the server, the server can simultaneously acquire OTA upgrade information of the new version of the specific application. The OTA upgrade information includes description information of the problem to be solved by the new version of the specific application, information of supported hardware devices, and the version number of the new version of the application, etc., where the description information of the problem to be solved is, for example, "system security and optimized application", and includes but is not limited to: the equipment physical examination is carried out, compared with the previous version, the equipment is scanned more comprehensively, and the existing or potential problems of the equipment are solved; trojan checking and killing, and Trojan checking and killing and system repair are integrated; cleaning equipment, namely cleaning all garbage in the equipment by one key, and also cleaning the garbage types by self-definition; optimizing and accelerating, namely optimizing all accelerating items in the equipment by one key to solve the equipment blockage problem and the like.
S200: and extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degrees of the opinion feedback information and the keywords meet preset conditions.
Keywords included in the OTA upgrade information are extracted, the keywords being provided as the OTA upgrade information is generated. And retrieving the opinion feedback information stored in the server by taking the contained keywords as a reference, and determining the user opinion record corresponding to the opinion feedback information when the overlapping degree of the opinion feedback information and the keywords meets a preset condition, wherein the preset condition refers to that the matching degree of the opinion feedback information and the description information in the application new version and the hardware equipment information meets a certain numerical value, and if yes, whether the feedback information contains words with the same or similar meanings as the keywords, the quantity of the words, or further the frequency, the matching degree and the like of the words with the same or similar meanings. Specifically, if the keyword is "stuck", it is noted that the feedback information includes a word "stuck", and the word appears at least 1 time, that is, the predetermined condition is satisfied; or if the keyword is Trojan horse searching and killing, the feedback information is observed to contain the processing keyword with similar meaning such as virus cleaning, and the processing keyword appears for 2 times in the feedback information of the opinion, namely the preset condition is met; or the OTA upgrading information contains five keywords, such as Trojan searching and killing, system cleaning, system blocking, unsmooth installation and slow operation, and the opinion feedback information contains at least two keywords, the matching degree is judged to be at least 40%, namely the preset matching degree value is reached, and the preset condition is met.
On the terminal equipment of the user, the user may have a certain problem in the used software or application, thereby generating specific opinion feedback information, the content of which comprises description information of the problem to be solved and hardware equipment information related to the problem to be solved. The server collects the opinion feedback information directly from the user, wherein the opinion feedback information is the basis for judging whether to push the upgrade information to the user by the server on one hand, and important contents to be solved by updating the upgrade package of the software or the application on the other hand. In order to ensure that the source of the opinion feedback information is clear, and the server processes the opinion feedback information and then pushes the information individually and accurately, the opinion feedback information is made to belong to the user opinion record, and the user opinion record naturally comprises user ID information, hardware equipment information of the terminal equipment used by the user, version information of the application being used by the user and the like.
Preferably, the opinion feedback information includes opinion feedback information obtained from user input, or a selection of preset survey information provided by the server from the user, or an evaluation statistic obtained from the user on the inputted opinion feedback information. Generally, the use of software or application by a user generates a use experience or evaluation of the software or application, and the collection of the experience or evaluation can provide a reference for improving modification for a developer of the software or application on one hand and can enable a provider of the software or application to purposefully and more effectively provide the user with upgrade information of the software or application on the other hand. Thus, an interface for setting the opinion feedback information on the use interface of the software or application on the terminal device is generally provided in the form of an information input window, and when the user opens the application, an interface that can be used to input the opinion feedback information is provided in the application. Such an opinion feedback information collection method is relatively direct, and can obtain original and detailed opinion feedback information, however, the server usually needs to further process the collected opinion feedback information for information extraction, sorting and classification. Therefore, there should be a simpler and faster manner for collecting opinion feedback information, that is, directly listing the possible problems of the software or application by the developer or provider of the software or application, classifying the information into preset survey information, pushing the survey information to the user end through the server, selecting the survey information by the user on the device, collecting the selection results of the user by the server, or providing a plurality of users to share or communicate the actual experience of the used software or application on the communication platform through a specific communication platform, for example, providing the user and the user to communicate with each other in the form of web pages on which the user can publish opinion feedback information of the application or software, and other users can further evaluate the inputted opinion feedback information, the evaluation may be text information type, or may be quantitative type obtained by "like" or "like", and of course, other common information statistics may also be included. The opinion feedback information collection method is more standard and rapid, the steps of information extraction, sorting and classification can be omitted, but the method needs developers or providers of software or applications to consider the problems comprehensively, and is difficult to achieve comprehensive and fine as the former method. Therefore, these two methods of obtaining opinion feedback information from users tend to be complementary to each other or used simultaneously.
s300: and modifying the problem state information corresponding to the user opinion record, and sending OTA upgrade prompt information to the user corresponding to the user opinion record, wherein the OTA upgrade prompt information comprises an OTA upgrade package link of the application new version.
The corresponding problem status information in the user opinion record determined in step S200 is modified, for example, the original problem unresolved status is changed to the problem resolved status. And simultaneously, sending OTA upgrade prompt information to a user corresponding to the user opinion record, and sending the upgrade prompt information to terminal equipment corresponding to the user or a registered account of the user on an application software website. The OTA upgrade prompt message comprises an OTA upgrade package link of a specific application new version, and the process of applying OTA upgrade can be quickly completed when the user receives the OTA upgrade prompt message. Preferably, after the user acquires the OTA upgrade prompt information, a request for downloading the OTA upgrade package is sent according to the OTA upgrade package link, that is, in response to the upgrade request of the user based on the OTA upgrade package link of the new application version, the server pushes the upgrade package corresponding to the new application version to the user. And the user operates the upgrade package to finally finish the upgrade of the application.
preferably, as shown in fig. 2, the OTA upgrading method provided by the embodiment of the present invention may include the following steps:
The step S200 includes: and extracting keywords in the OTA upgrading information, retrieving the keywords in the opinion feedback information stored in the server, and determining the user opinion records of which the overlapping degree of the opinion feedback information and the keywords cannot meet the preset conditions.
the step S300 includes: and sending OTA upgrading progress prompt information to the user corresponding to the user record.
the problem reflected by the obtained opinion feedback information applied to the terminal equipment is not completely solved by the generated new version application, and at the moment, the OTA upgrade progress prompting information should be actively generated according to the proposed evaluation opinion, so that the OTA upgrade progress prompting information can reflect the current processing progress through the information of 'unprocessed' or 'processed' and the like, and inform the user that the reflected problem is considered by an application developer or provider, and ensure the good communication between the application developer and the user. Further, in order to facilitate the user to know the details of the new version application when the feedback information of the opinion obtained by the user is not solved by the latest version application, the OTA upgrade progress prompt information includes a web page link of the new version of the user. The setting of the webpage provides the mutual communication between the user and the user, the mutual communication between the user and the developer, the user can publish the opinion feedback information of the application or the software on the webpage, and other users can further evaluate the input opinion feedback information. The setting of the webpage link explains the detailed information of the new version software to the user and is used as a channel for collecting opinion feedback information from the user.
further, as shown in fig. 3, in order to prevent the user from continuing to receive the OTA upgrade prompt information sent by the server according to the user record corresponding to the opinion feedback information after the application upgrade has been completed, preferably, the OTA upgrade method further includes the steps of:
S400: and stopping sending OTA upgrading prompt information to the terminal equipment corresponding to the user opinion record when detecting that the application version of the user terminal equipment is the same as the specific application version. The step can prevent the problem that the user receives the upgrading prompt information after finishing the corresponding application upgrading.
Preferably, as shown in fig. 4, in order to better utilize the feedback information for meaning and make the update of the application more timely and specific, statistical processing needs to be performed on the opinion feedback information, so the obtaining of the opinion feedback information stored in the server in step S200 further includes the following processes:
s210: and acquiring original opinion feedback information.
S220: extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
S230: and storing the sorted opinion feedback information.
The opinion feedback information is further divided into original opinion feedback information and ranked opinion feedback information, wherein the original opinion feedback information is direct opinion feedback directly acquired from a user, the original opinion feedback information is subjected to statistical processing and then the ranked opinion feedback information is output, and the ranked opinion feedback information is further used for other processing in step S200. Firstly, extracting key words in original opinion feedback information, taking the case of the system safety and optimized application as the example, the key words can be Trojan horse searching and killing, system repairing, equipment blocking and the like, counting the quantity of the received user original opinion feedback information, calculating the proportion of a certain key word in the quantity, namely the repetition rate of the key word, sequencing the original opinion feedback information according to the repetition rate to obtain sequenced opinion feedback information, and storing the sequenced opinion feedback information. Preferably, after the feedback information is sorted based on the repetition rate of the keyword, a preset amount of opinion feedback information before the sorting sequence is selected as hotspot information and stored, for example, opinion feedback information with the repetition rate of the top ten or twenty is selected, because the frequency of occurrence of the opinion feedback information is the highest, the opinion feedback information belongs to hotspots concerned by users, a software developer can determine the key point of application improvement according to the hotspot information, which is beneficial to quickly solving the problems of most users and improving the user experience.
in accordance with the foregoing method, based on computer modeling thinking, another embodiment of the present invention provides an OTA upgrading apparatus, as shown in fig. 5, including:
The obtaining module 10 is configured to obtain OTA upgrade information of a new version of a specific application. After the new version of the specific application is uploaded to the server, the obtaining module 10 in the server may obtain the OTA upgrade information of the new version of the specific application at the same time, where the OTA upgrade information includes description information of a problem solved by the new version of the specific application, information of supported hardware devices, and a version number of the new version of the application.
And the analysis module 20 is configured to extract a keyword of the OTA upgrade information, retrieve the keyword from the opinion feedback information stored in the server, and determine a user opinion record in which an overlap degree between the opinion feedback information and the keyword meets a preset condition. The analysis module 20 extracts the keywords contained in the OTA upgrade information, and searches the opinion feedback information obtained by the obtaining module 10 and stored in the server based on the keywords contained in the OTA upgrade information, and when the overlapping degree between the opinion feedback information and the keywords meets a predetermined condition, it is determined whether the feedback information contains words having the same or similar meaning as the keywords, or further, the frequency of occurrence, matching degree, etc. of the words having the same or similar meaning, so that the analysis module 20 determines the user opinion record corresponding to the opinion feedback information. Preferably, the analysis module 20 is further configured to extract keywords of the OTA upgrade information, retrieve the keywords from the opinion feedback information stored in the server by the acquisition module 10, determine a user opinion record whose overlapping degree between the opinion feedback information and the keywords does not satisfy a preset condition, and implement, in combination with other modules, sending an OTA upgrade progress prompt message to a terminal device corresponding to the user opinion record.
And the sending module 30 is configured to modify the user opinion record and send OTA upgrade prompt information to the terminal device corresponding to the user opinion record, where the OTA upgrade prompt information includes an OTA upgrade package link applying a new version. The sending module 30 modifies the corresponding problem status information in the user opinion record determined by the analysis module 20, for example, to change the original problem unsolved status to a problem resolved status. Meanwhile, the sending module 30 sends the OTA upgrade prompt information to the user corresponding to the user opinion record, and sends the OTA upgrade prompt information to the terminal device corresponding to the user or the registered account of the user on the application software website.
Preferably, as shown in fig. 6, the OTA upgrading apparatus further includes a statistics module 40 for obtaining the opinion feedback information stored in the server, and the module performs the following steps:
Acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
And storing the sorted opinion feedback information.
The statistical module 40 is used for realizing the sorting and statistics of the original opinion feedback information to form the sequenced opinion feedback information which can be directly and quickly used, and provides powerful reference for software developers to improve the application.
The invention also provides an OTA upgrading server, which comprises the OTA upgrading device and is used for realizing the steps described by the method, for example, the obtaining module 10 is used for obtaining OTA upgrading information of a specific application new version, the analyzing module 20 is used for extracting the key words of the OTA upgrading information, the key words are searched in opinion feedback information stored in the server, a user opinion record with the overlapping degree of the opinion feedback information and the key words meeting preset conditions is determined, finally, the user opinion record is modified through the sending module 30, OTA upgrading prompt information is sent to the terminal equipment corresponding to the user opinion record, and the OTA upgrading prompt information comprises an OTA upgrading package link of the application new version. A statistics module 40 is also used for obtaining opinion feedback information stored in the server.
to facilitate easier understanding of the implementation of the present invention by those skilled in the art, the following example describes how OTA upgrade of a new version application is done in an actual scenario.
a user uses an application on a terminal device, where the application may be an application APP or an operating system, finds that the application is abnormally used, inconvenient, or has an improvement suggestion for the use of the application, or expresses praise or praise for the application, or fills in a rating option on a survey interface provided by the application, or the user provides opinion information on a communication platform provided by a server and related to an application (for example, a website related to the application), where the opinion information may also be provided in various ways, such as directly input by the user on the communication platform, or fill in a preset questionnaire on the communication platform, or further comment on opinion information of other users. The opinion feedback information is the original opinion feedback information, the participation of the user enables the opinion feedback information to be generated, and the server acquires user opinion records corresponding to the opinion feedback information more comprehensively and stores the user opinion records.
When an application developer or a provider releases a new edition application, a server simultaneously acquires OTA upgrade information corresponding to the new edition application, which describes in detail new characteristics, new functions or specific problems to be solved of the new edition application, generally, the OTA upgrade information includes keywords of the new characteristics, the new functions or the problems to be solved, the server searches opinion feedback information stored in the server according to the keywords, determines a user opinion record corresponding to the opinion feedback information having a certain matching degree with the keywords, the server modifies problem state information in the user opinion record, for example, changes the original 'unsolved' state into a 'solved' state and stores the state, and finally, pushes upgrade prompt information to a user corresponding to the determined user opinion record. That is, the final effect is that the user proposes the opinion feedback information, after the opinion feedback information is acquired and stored by the server, when the new version application is released, the server analyzes whether the new version application can solve the problem contained in the opinion feedback information proposed by the user according to the OTA upgrade information in the new version application, if the problem can be solved, the user receives the OTA upgrade prompt information sent by the server, and the user upgrades the application according to the OTA upgrade information. Certainly, when the new version application cannot provide a scheme for solving the problems contained in the opinion feedback information of the user, the server sends OTA upgrade progress prompt information to the user, the progress prompt information can appear in a webpage link mode, the user can know the function and problem processing progress of the new version application by clicking the webpage link to enter a website, the user can selectively update the application in use according to the self condition, or further provides the opinion feedback information, and the new version application can also communicate with other users or software developers through the webpage.
in the process, the server also carries out statistical analysis on the evaluation information, carries out quantity statistics on the same or similar opinion feedback information, sorts the opinion feedback information according to quantity, selects the opinion feedback information with the top rank, further improves and perfects the application according to the sorted opinion feedback information by an application provider, generates an application with an updated version after the application provider completes the further improvement of the application, and prestores OTA upgrading information of the application with the updated version in the server, namely the server can also obtain the OTA upgrading information of the application with the updated version and executes subsequent steps, and the steps are circulated in this way, thus realizing OTA upgrading of the application on the user terminal and continuous perfection of the application.
It will be understood by those within the art that each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented by computer program instructions. Those skilled in the art will appreciate that the computer program instructions may be implemented by a processor of a general purpose computer, special purpose computer, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, implement the features specified in the block or blocks of the block diagrams and/or flowchart illustrations of the present disclosure.
those of skill in the art will appreciate that various operations, methods, steps in the processes, acts, or solutions discussed in the present application may be alternated, modified, combined, or deleted. Further, various operations, methods, steps in the flows, which have been discussed in the present application, may be interchanged, modified, rearranged, decomposed, combined, or eliminated. Further, steps, measures, schemes in the various operations, methods, procedures disclosed in the prior art and the present invention can also be alternated, changed, rearranged, decomposed, combined, or deleted.
The foregoing is only a partial embodiment of the present invention, and it should be noted that, for those skilled in the art, various modifications and decorations can be made without departing from the principle of the present invention, and these modifications and decorations should also be regarded as the protection scope of the present invention.
In summary, the technical solutions provided by the present invention are as follows:
A1, an OTA upgrade processing method, comprising the following steps:
Acquiring OTA upgrading information of a new version of a specific application;
Extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
And modifying the problem state information corresponding to the user opinion record, and sending OTA upgrade prompt information to the user corresponding to the user opinion record, wherein the OTA upgrade prompt information comprises an OTA upgrade package link of the application new version.
A2, extracting keywords of the OTA upgrading information according to the OTA upgrading method A1, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords does not meet preset conditions;
and sending OTA upgrading progress prompt information to the user corresponding to the user opinion record.
a3, according to the OTA upgrading method of A2, the OTA upgrading progress prompt message comprises a web page link applying a new version.
A4, the OTA upgrade method according to A1, wherein the OTA upgrade information includes description information of a problem to be solved by the specific application new version, supported hardware device information and a version number of the application new version, the opinion feedback information includes description information of the problem to be solved and hardware device information related to the problem to be solved, and correspondingly, the preset condition is that a matching degree between the opinion feedback information and the description information and the hardware device information in the application new version satisfies a certain numerical value.
a5, according to the OTA upgrading method of A1, the opinion feedback information includes:
Obtaining opinion feedback information from user input, or
obtained from a user's selection of preset survey information provided by the server, or
The evaluation statistics of the inputted opinion feedback information are obtained from the user.
A6, according to the OTA upgrade method of A1, the user opinion record further includes the opinion feedback information, user ID information and hardware device information of the terminal device used by the user.
A7, according to the OTA upgrading method described in a1, after the step of modifying the user opinion record and sending OTA upgrade prompt information to the terminal device corresponding to the user opinion record, further includes detecting that the application version of the terminal device is the same as the specific application new version, and terminating sending OTA upgrade prompt information to the terminal device corresponding to the user opinion record.
A8, according to the OTA upgrading method of a1, the obtaining of the opinion feedback information stored in the server further comprises the following steps:
Acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
and storing the sorted opinion feedback information.
A9, according to the OTA upgrading method described in A8, extracting keywords from the original opinion feedback information, and after the step of ranking the original opinion feedback information based on the repetition rate of the keywords, further comprising: and selecting a preset number of opinion feedback information before the sorting sequence as hotspot information and storing the hotspot information.
A10, responding to an upgrade request linked by the OTA upgrade package of the new application version by a user, and pushing the upgrade package corresponding to the new application version to the user according to the OTA upgrade method of A1.
b11, an OTA upgrade device, comprising:
the obtaining module is used for obtaining OTA upgrading information of a specific application new version;
The analysis module is used for extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
And the sending module is used for modifying the user opinion record and sending OTA upgrading prompt information to the terminal equipment corresponding to the user opinion record, wherein the OTA upgrading prompt information comprises an OTA upgrading packet link applying a new version.
B12, according to the OTA upgrading device of B11, the analysis module is further configured to extract a keyword of the OTA upgrading information, retrieve the keyword from opinion feedback information stored in a server, and determine a user opinion record in which an overlap degree of the opinion feedback information and the keyword does not meet a preset condition; and sending OTA upgrading progress prompt information to the terminal equipment corresponding to the user opinion record.
b13, the OTA upgrading device according to B12, wherein the OTA upgrading progress prompt message comprises a web page link applying a new version.
b14, the OTA upgrade apparatus according to B11, where the OTA upgrade information includes description information of a problem to be solved by the specific application new version, supported hardware device information, and a version number of the application new version, the opinion feedback information includes description information of a problem to be solved and hardware device information related to the problem to be solved, and correspondingly, the preset condition is that a matching degree between the opinion feedback information and the description information and the hardware device information in the application new version satisfies a certain value.
B15, the OTA upgrading device according to B11, the opinion feedback information includes:
Obtaining opinion feedback information from user input, or
Obtained from a user's selection of preset survey information provided by the server, or
The evaluation statistics of the inputted opinion feedback information are obtained from the user.
B16, the OTA upgrading device according to B11, wherein the user opinion record further comprises the opinion feedback information, user ID information and hardware equipment information of the terminal equipment used by the user.
and B17, the OTA upgrading device according to B11, wherein the OTA upgrading device is further configured to, after the step of modifying the user opinion record and sending OTA upgrading prompting information to the terminal device corresponding to the user opinion record, detect that the application version of the terminal device is the same as the specific application new version, and terminate sending the OTA upgrading prompting information to the terminal device corresponding to the user opinion record.
B18, the OTA upgrade device according to B11, further comprising a statistics module for obtaining the opinion feedback information stored in the server, the statistics module executing the following steps:
acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
And storing the sorted opinion feedback information.
and B19, according to the OTA upgrading device of B18, the statistic module is further configured to select and store a preset number of opinion feedback information before a sorting sequence as hotspot information after the step of extracting keywords in original opinion feedback information and sorting the original opinion feedback information based on the repetition rate of the keywords.
And B20, the OTA upgrading device according to B11, responding to an upgrading request linked by the user based on the OTA upgrading package of the new application version, and pushing the upgrading package corresponding to the new application version to the user.
C21, an OTA upgrade server, comprising a processor for executing the OTA upgrade method as described in any one of A1-A10.

Claims (21)

1. An OTA upgrade processing method is characterized by comprising the following steps:
Acquiring OTA upgrading information of a new version of a specific application;
Extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
Modifying problem state information corresponding to the user opinion record, and sending OTA upgrade prompt information to terminal equipment corresponding to the user opinion record, wherein the OTA upgrade prompt information comprises an OTA upgrade package link of a new version of the specific application;
The preset condition means that the matching degree of the opinion feedback information and the description information and the hardware equipment information in the new version of the specific application meets a certain numerical value, and the numerical value means that the opinion feedback information contains the number of words and phrases with the same or similar meanings to the keywords, the occurrence frequency or the matching degree of the number.
2. The OTA upgrade processing method according to claim 1, wherein a keyword of the OTA upgrade information is extracted, and the keyword is retrieved from opinion feedback information stored in a server to determine a user opinion record whose overlap degree between the opinion feedback information and the keyword does not satisfy a preset condition;
and sending OTA upgrading progress prompt information to the user corresponding to the user opinion record.
3. The OTA upgrade processing method of claim 2, wherein the OTA upgrade progress prompt message comprises a web page link of a new version of a specific application.
4. The OTA upgrade processing method according to claim 1, wherein the OTA upgrade information includes description information of a problem to be solved by the new application-specific version, supported hardware device information, and a version number of the new application-specific version, the opinion feedback information includes description information of a problem to be solved and hardware device information related to the problem to be solved, and correspondingly, the preset condition is that a matching degree between the opinion feedback information and the description information and the hardware device information in the new application-specific version satisfies a certain value.
5. the OTA upgrade processing method according to claim 1, wherein the opinion feedback information comprises:
obtaining opinion feedback information from user input, or
Obtained from a user's selection of preset survey information provided by the server, or
the evaluation statistics of the inputted opinion feedback information are obtained from the user.
6. the OTA upgrade processing method according to claim 1, wherein the user opinion record further comprises the opinion feedback information, user ID information, and hardware device information of a terminal device used by the user.
7. the OTA upgrade processing method according to claim 1, wherein the step of modifying the user comment record and sending OTA upgrade prompt information to the terminal device corresponding to the user comment record further comprises terminating sending OTA upgrade prompt information to the terminal device corresponding to the user comment record when detecting that the application version of the terminal device is the same as the application-specific new version.
8. The OTA upgrade processing method according to claim 1, wherein the obtaining of the opinion feedback information stored in the server further comprises the steps of:
acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
And storing the sorted opinion feedback information.
9. the OTA upgrade processing method according to claim 8, wherein the step of extracting keywords from the original opinion feedback information and ranking the original opinion feedback information based on the repetition rate of the keywords further comprises: and selecting a preset number of opinion feedback information before the sorting sequence as hotspot information and storing the hotspot information.
10. The OTA upgrade processing method of claim 1, wherein in response to an upgrade request from a user based on the OTA upgrade package link of the new version of the specific application, pushing the upgrade package corresponding to the new version of the specific application to the user.
11. An OTA upgrade apparatus, comprising:
The obtaining module is used for obtaining OTA upgrading information of a specific application new version;
The analysis module is used for extracting keywords of the OTA upgrading information, retrieving the keywords in opinion feedback information stored in a server, and determining user opinion records of which the overlapping degree of the opinion feedback information and the keywords meets preset conditions;
The sending module is used for modifying the user opinion record and sending OTA upgrading prompt information to the terminal equipment corresponding to the user opinion record, wherein the OTA upgrading prompt information comprises an OTA upgrading packet link of a specific application new version;
The preset condition means that the matching degree of the opinion feedback information and the description information and the hardware equipment information in the new version of the specific application meets a certain numerical value, and the numerical value means that the opinion feedback information contains the number of words and phrases with the same or similar meanings to the keywords, the occurrence frequency or the matching degree of the number.
12. The OTA upgrading device according to claim 11, wherein the analysis module is further configured to extract a keyword of the OTA upgrading information, search the opinion feedback information stored in the server by using the keyword, and determine a user opinion record that the overlapping degree of the opinion feedback information and the keyword does not satisfy a predetermined condition; and sending OTA upgrading progress prompt information to the terminal equipment corresponding to the user opinion record.
13. The OTA upgrade apparatus of claim 12, wherein the OTA upgrade progress prompt message comprises a web page link of a new version of a specific application.
14. The OTA upgrading apparatus according to claim 11, wherein the OTA upgrading information includes description information of a problem to be solved by the new application-specific version, supported hardware device information, and a version number of the new application-specific version, the comment feedback information includes description information of a problem to be solved and hardware device information related to the problem to be solved, and accordingly, the preset condition is that a matching degree between the comment feedback information and the description information and the hardware device information in the new application-specific version satisfies a certain value.
15. The OTA upgrading apparatus according to claim 11, wherein the opinion feedback information comprises:
Obtaining opinion feedback information from user input, or
Obtained from a user's selection of preset survey information provided by the server, or
The evaluation statistics of the inputted opinion feedback information are obtained from the user.
16. The OTA upgrading apparatus of claim 11, wherein the user opinion record further comprises the opinion feedback information, user ID information and hardware device information of a terminal device used by a user.
17. The OTA upgrading apparatus according to claim 11, wherein the OTA upgrading apparatus is further configured to, after the step of modifying the user opinion record and sending OTA upgrade prompt information to the terminal device corresponding to the user opinion record, detect that the application version of the terminal device is the same as the specific application new version, and terminate sending OTA upgrade prompt information to the terminal device corresponding to the user opinion record.
18. The OTA upgrading device according to claim 11, further comprising a statistics module for obtaining the opinion feedback information stored in the server, wherein the statistics module performs the following steps:
acquiring original opinion feedback information;
Extracting key words in original opinion feedback information, and sequencing the original opinion feedback information based on the repetition rate of the key words;
and storing the sorted opinion feedback information.
19. The OTA upgrading device according to claim 18, wherein the statistics module is further configured to select and store a predetermined number of opinion feedback information before the ranking sequence as hotspot information after the step of extracting keywords from the original opinion feedback information and ranking the original opinion feedback information based on a repetition rate of the keywords.
20. the OTA upgrade apparatus of claim 11, wherein the OTA upgrade apparatus pushes the upgrade package corresponding to the new version of the specific application to the user in response to an upgrade request linked by the OTA upgrade package based on the new version of the specific application.
21. an OTA upgrade server comprising a processor, wherein the processor is configured ~ perform the OTA upgrade processing method according ~ any one of claims 1 ~ 10.
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