CN106487640A - Many communication modules control method and server - Google Patents

Many communication modules control method and server Download PDF

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Publication number
CN106487640A
CN106487640A CN201510529928.3A CN201510529928A CN106487640A CN 106487640 A CN106487640 A CN 106487640A CN 201510529928 A CN201510529928 A CN 201510529928A CN 106487640 A CN106487640 A CN 106487640A
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China
Prior art keywords
communication
mark
described
content
module
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CN201510529928.3A
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Chinese (zh)
Inventor
徐恒军
汪滔
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平安科技(深圳)有限公司
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Priority to CN201510529928.3A priority Critical patent/CN106487640A/en
Publication of CN106487640A publication Critical patent/CN106487640A/en

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Abstract

A kind of many communication modules control method, including:Detect the communication event of a communication module;Analyze and obtain Content of communciation and the communication object mark of this communication event;Store Content of communciation and the communication object mark of described communication event;By above-mentioned communication object mark, the mapping table and the communication object mark prestoring between matches, other communication objects mark being matched with judging this communication object to identify whether;When above-mentioned communication object is identified with other communication objects mark matching, obtain other communication objects mark that this communication object mark matches;When other acquired communications identification have the Content of communciation of corresponding storage, obtain the Content of communciation of the corresponding storage of other communications identification described;And the Content of communciation of corresponding for other communications identification of described acquisition storage is sent to above-mentioned communication module.The present invention can provide servicing so that the data communication between different communication module is realized sharing across Tool Room to client.

Description

Many communication modules control method and server

Technical field

The present invention relates to communication technique field, the method for particularly a kind of data sharing between multiple communication modules And realize the equipment of the method.

Background technology

With the development of the Internet, and the highlighting of Network Marketing Mode importance, online customer service system is Become the important tool of network marketing, be also enterprise web image, strengthen enterprise and visitor interaction must Standby instrument.

Generally, in order to meet the demand of different clients, multiple instant messaging moulds can in customer care server, be configured with Block, such as telephonic communication module, wechat module, SMS module, e-mail module, webpage IM (instant message) Module etc..However, the data communication between these modules is independent it is impossible to accomplish information sharing.For example, Client's first time utilizes the first instant messaging module, such as wechat, carries out data communication with customer care server. Utilize second instant messaging module, such as mail at second, when carrying out data communication with customer care server, Previous data communication content can not be automatically loaded in second instant messaging module so that client and Customer service can not understand that the content of last communication leads to repeat queries or answer in time, wastes time for communication With efficiency.

Content of the invention

In view of the foregoing it is necessary to providing a kind of many communication modules control method and being applied to said method Server, it can provide service marketing across Tool Room to client so that number between different communication module Realize shared according to communication.

A kind of many communication modules control method, including:

Detect the communication event of a communication module;

Analyze and obtain Content of communciation and the communication object mark of this communication event;

The corresponding Content of communciation storing described communication event and communication object are identified in a default file In;

By the mapping table phase between the communication object mark of acquisition and the communication object mark prestoring Join, identify whether other communication objects mark matching with the communication object judging to obtain;

When the communication object obtaining is identified with other communication objects mark matching, determine the communication obtaining Other communication objects mark that object identity matches;

Judge that other communication objects determining identify whether the Content of communciation of corresponding storage;

When other communication objects mark determining has the Content of communciation of corresponding storage, obtain other that determine The Content of communciation of the corresponding storage of communication object mark;And

The Content of communciation of corresponding for other communications identification obtaining storage is sent to the communication that this communication event occurs Module.

Preferably, described communication module includes telephonic communication module, wechat module, SMS module, mail mould Block and webpage IM module;Described communication object mark include telephone number, micro-signal, addresses of items of mail, QQ number and prosperous number.

Preferably, described communication event includes the event of making a phone call, sends out wechat event, breath event of sending short messages, sends out Mail events and send out web page message event instant.

Preferably, described Content of communciation include telephone voice data, wechat content-data, short message content data, Mail Contents data and web content data, the data type of described Content of communciation include word, picture, Picture and text, voice and video.

Preferably, described communication object mark includes customer ID and customer service mark, and this many communication module controls Method also includes:

In the service number upper limit setting instruction being received for customer service mark, respond this setting instruction, in institute State and set up mapping relations between customer service mark and the service number upper limit of setting;

When there being multiple customer IDs to send communication connection request to described customer service mark, for each customer ID According to the time order and function order of request, generate the communication connection priority sequential queue of described customer service mark, with Sequentially set up communication for described customer service mark from high to low according to priority orders to connect;

If described customer service identifies the customer ID quantity to be serviced such as current reaches the corresponding service number upper limit, Then stop the new customer ID to be serviced of distribution and carry out customer service to described customer service mark.

A kind of server being applied to above-mentioned many communication modules control method, this server includes multiple communication moulds Block, storage device and processor, wherein:

Described storage device, for the mapping table between one communication object mark of storage, is also stored with Communication module control system more than one;

Described processor, is used for calling and execute described many communication modules control system, to execute following steps:

Detect the communication event of a communication module;

Analyze and obtain Content of communciation and the communication object mark of this communication event;

The corresponding Content of communciation storing described communication event and communication object are identified in a default file In;

By the mapping table phase between the communication object mark of acquisition and the communication object mark prestoring Join, identify whether other communication objects mark matching with the communication object judging to obtain;

When the communication object obtaining is identified with other communication objects mark matching, determine the communication obtaining Other communication objects mark that object identity matches;

Judge that other communication objects determining identify whether the Content of communciation of corresponding storage;

When other communication objects mark determining has the Content of communciation of corresponding storage, obtain other that determine The Content of communciation of the corresponding storage of communication object mark;And

The Content of communciation of corresponding for other communications identification obtaining storage is sent to the communication that this communication event occurs Module.

Preferably, described communication module includes telephonic communication module, wechat module, SMS module, mail mould Block and webpage IM module;Described communication object mark include telephone number, micro-signal, addresses of items of mail, QQ number and prosperous number.

Preferably, state communication event to include the event of making a phone call, send out wechat event, breath event of sending short messages, send out postal Part event and send out web page message event instant.

Preferably, described Content of communciation include telephone voice data, wechat content-data, short message content data, Mail Contents data and web content data, the data type of described Content of communciation include word, picture, Picture and text, voice and video.

Preferably, described communication object mark includes customer ID and customer service mark, and described processor is used for adjusting With and execute described many communication modules control system, to execute following steps further:

In the service number upper limit setting instruction being received for customer service mark, respond this setting instruction, in institute State and set up mapping relations between customer service mark and the service number upper limit of setting;

When there being multiple customer IDs to send communication connection request to described customer service mark, for each customer ID According to the time order and function order of request, generate the communication connection priority sequential queue of described customer service mark, with Sequentially set up communication for described customer service mark from high to low according to priority orders to connect;

If described customer service identifies the customer ID quantity to be serviced such as current reaches the corresponding service number upper limit, stop Only distribute new customer ID to be serviced and carry out customer service to described customer service mark.

Using many communication modules control method of the present invention and the server that is applied to said method, it can To client's offer across the service marketing of Tool Room so that the data communication between different communication module is realized sharing.

Brief description

Fig. 1 is the hardware environment figure of the present invention many communication modules control system preferred embodiment.

Fig. 2 is the functional block diagram of the present invention many communication modules control system preferred embodiment.

Fig. 3 is the method implementing procedure figure of the present invention many communication modules control method preferred embodiment.

Fig. 4 illustrates the mapping table between the communication object mark prestoring.

Specific embodiment

Refering to the hardware environment figure shown in Fig. 1, being the present invention many communication modules control system preferred embodiment. Many communication modules control system 10 described in the present embodiment can be installed and run on a server 1, this service Device 1 can be a customer care server.

Described server 1 further includes multiple immediate communication tools 11, including the first communication module 111, Two communication modules 112, the 3rd communication module 113 ... and N communication module 11N.Described first leads to News module 111, the second communication module 112, the 3rd communication module 113 ... and N communication module 11N Can be telephonic communication module, wechat module, SMS module, e-mail module, webpage IM (instant respectively Message) module etc..

Further, described server 1 also includes storage device 12 and processor 13.

Described storage device 12 can be one or more non-volatile memory cells, such as ROM, EPROM Or Flash Memory (flash memory cell) etc..Described storage device 12 can be built-in or be external in clothes Business device 1.

Described processor 13 is arithmetic core (Core Unit) and the control core (Control of server 1 Unit), for explaining the instruction in many communication modules control device 1 and the software number in processing server 1 According to.

Described many communication modules control system 10 includes the executable program code of computer, and this program code can To be stored in described storage device 12, under the execution of processor 13, realize following function:Detect certain A kind of immediate communication tool 11, the such as communication event of the first communication module 111, obtain the logical of this communication event News content and communication object mark, the corresponding Content of communciation storing described communication event and communication object mark Know;Mapping table between the communication object mark being prestored according to, judges this communication object When being identified with other communication objects mark matching, obtain other communications that this communication object mark matches Object identity, and when other acquired communications identification have the Content of communciation of corresponding storage, obtain described its The Content of communciation of the corresponding storage of his communications identification, by the communication of corresponding for other communications identification of described acquisition storage Content sends described first communication module 111 to, thus the Content of communciation realized between different communication modules is common Enjoy.

Described communication event can include, event of for example making a phone call, send out wechat event, breath event of sending short messages, Send out mail events, send out web page message event etc. instant.

The Content of communciation of described communication event can include, for example telephone voice data, wechat content-data, Short message content data, Mail Contents data, web content data etc..The Content of communciation of described communication event Data type can be the types such as word, picture, picture and text, voice, video.

Described communication object mark can include, for example telephone number, micro-signal, addresses of items of mail, QQ number, Prosperous number etc..

Mapping table between the described communication object mark prestoring is as shown in Figure 5.Close in this mapping It is in table, prestore all communications identification of each user, for example, first communications identification of user 1 AAAAAAAAAAAA, such as QQ number 1234567, the second communications identification BBBBBBBBBBBBB, As phone number 13011111111, the 3rd communications identification CCCCCCCCCCCCC, such as micro-signal Whoareyou, and N communications identification NNNNNNNNNNNN, such as addresses of items of mail 123456@163.com etc..All communications identification of each user described can be obtained by way of big data Take, or described server 1 can also be sent to by each user.

Refering to the functional block diagram shown in Fig. 2, being the present invention many communication modules control system preferred embodiment.

The program code of described many communication modules control system 10, according to its different function, can be divided into many Individual functional module.In the present embodiment, described many communication modules control system 10 can include detecting module 100, Analysis module 101, memory module 102, matching module 103, acquisition module 104 and delivery module 105.

Described detecting module 100 is used for the communication event of detecting the first communication module 111.Described first communication Module can be telephonic communication module, wechat module, SMS module, e-mail module, webpage IM (instant Message) any one of module etc..Described communication event can be, for example, event of making a phone call, send out wechat Event, breath event of sending short messages, send out mail events, send out web page message event etc. instant.

Described analysis module 101 is used for analyzing and obtain Content of communciation and the communication object mark of this communication event Know.Described Content of communciation can include, for example telephone voice data, wechat content-data, short message content number According to, Mail Contents data, web content data etc..The data type of described Content of communciation can be word, The types such as picture, picture and text, voice, video.Described communication object identifies, such as telephone number, Micro-signal, addresses of items of mail, QQ number, prosperous number etc..

Described memory module 102 is used for the corresponding Content of communciation storing described communication event and communication object mark Know.In the present embodiment, described memory module 102 can be by the Content of communciation of described communication event and communication Object identity correspondence is stored in a default file folder of storage device 12.

Described matching module 103 is used for for above-mentioned communication object mark and the communication object prestoring identifying it Between mapping table match, to judge that this communication object identifies whether other communication objects matching Mark.

Other communication objects that described acquisition module 104 is used for when above-mentioned communication object is identified with matching identify When, obtain other communication objects mark that this communication object mark matches.Further, described obtain Delivery block 104 is additionally operable to judge the Content of communciation whether other acquired communications identification have corresponding storage.This In embodiment, described acquisition module 104 is additionally operable to other communications identification obtaining and above-mentioned default file folder The content of middle storage compares, to judge whether other acquired communications identification have in the communication of corresponding storage Hold.When there is the Content of communciation of corresponding storage in other acquired communications identification, described acquisition module 104 For obtaining the Content of communciation of the corresponding storage of other communications identification described.Described acquisition module is from described default literary composition The Content of communciation of the corresponding storage of other communications identification is stated described in obtaining in part folder.

Described delivery module 105 is used for passing the Content of communciation of corresponding for other communications identification of described acquisition storage Give described first communication module 111.

In the other embodiment of the present invention, described communication object mark includes customer ID and customer service mark is led to more News module control system 10 is also included for being received for the service number upper limit setting instruction of customer service mark When, respond this setting instruction, set up mapping between described customer service mark and the service number upper limit of setting and close The functional module of system;For when have multiple customer IDs to described customer service mark send communication connection request when, For each customer ID according to the time order and function order asked, the communication generating described customer service mark connects preferentially The functional module of level sequential queue, so that described customer service mark is sequentially set up from high to low according to priority orders Communication connects;And if described customer service identifies the customer ID quantity to be serviced such as current and reaches corresponding service The number upper limit, carries out customer service for stopping the new customer ID to be serviced of distribution to described customer service mark Functional module.

Refering to the method implementing procedure shown in Fig. 4, being the present invention many communication modules control method preferred embodiment Figure.Described in the present embodiment, many communication modules control method is not limited to step shown in flow chart, in addition flow process In step shown in figure, some steps can be omitted, the order between step can change.

Step S10, detecting module 100 detects the communication event of the first communication module 111.Described first communication Module can be telephonic communication module, wechat module, SMS module, e-mail module, webpage IM (instant Message) any one of module etc..Described communication event can be, for example, event of making a phone call, send out wechat Event, breath event of sending short messages, send out mail events, send out web page message event etc. instant.

Step S11, Content of communciation and the communication object mark of this communication event is analyzed and obtained to analysis module 101 Know.Described Content of communciation can include, for example telephone voice data, wechat content-data, short message content number According to, Mail Contents data, web content data etc..The data type of described Content of communciation can be word, The types such as picture, picture and text, voice, video.Described communication object identifies, such as telephone number, Micro-signal, addresses of items of mail, QQ number, prosperous number etc..

Step S12, the corresponding Content of communciation storing described communication event of memory module 102 and communication object mark Know.In the present embodiment, described memory module 102 can be by the Content of communciation of described communication event and communication Object identity correspondence is stored in a default file folder of storage device 12.

Step S13, above-mentioned communication object mark and the communication object prestoring are identified it by matching module 103 Between mapping table match, to judge that this communication object identifies whether other communication objects matching Mark.When this communication object is identified with other communication objects mark matching, execute following steps S14. When other communication objects mark that this communication object mark does not match, terminate flow process.

Step S14, acquisition module 104 obtains other communication objects mark that this communication object mark matches.

Step S15, described acquisition module 104 judges whether other acquired communications identification have corresponding storage Content of communciation.In the present embodiment, described acquisition module 104 is default with above-mentioned by other communications identification obtaining In file, the content of storage compares, to judge whether other acquired communications identification have corresponding storage Content of communciation.When other acquired communications identification have the Content of communciation of corresponding storage, execution is following Step S16.Otherwise, when other acquired communications identification do not have the Content of communciation of corresponding storage, terminate Flow process.

Step S16, described acquisition module 104 obtains the Content of communciation of the corresponding storage of other communications identification described. Described acquisition module is stated in the corresponding communication storing of other communications identification described in obtaining from described default file presss from both sides Hold.

Step S17, the Content of communciation of corresponding for other communications identification of described acquisition storage is passed by delivery module 105 Give described first communication module 111.

In the other embodiment of the present invention, described communication object mark includes customer ID and customer service mark, should Method also includes:In the service number upper limit setting instruction being received for customer service mark, respond this setting and refer to Order, sets up mapping relations between described customer service mark and the service number upper limit of setting;When there being multiple clients Identify to described customer service mark send communication connection request when, for each customer ID according to request time first Order afterwards, generates the communication connection priority sequential queue of described customer service mark, so that described customer service mark is pressed Sequentially set up communication from high to low according to priority orders to connect;If described customer service identifies the visitor to be serviced such as current Family mark quantity reaches the corresponding service number upper limit, then stop the new customer ID to be serviced of distribution to institute State customer service mark and carry out customer service.

It should be noted last that, above example only in order to technical scheme to be described and unrestricted, Although being described in detail to the present invention with reference to preferred embodiment, those of ordinary skill in the art should manage Solution, can modify to technical scheme or equivalent, without deviating from technical solution of the present invention Spirit and scope.

Claims (10)

1. a kind of many communication modules control method is it is characterised in that this many communication module control method includes:
Detect the communication event of a communication module;
Analyze and obtain Content of communciation and the communication object mark of this communication event;
The corresponding Content of communciation storing described communication event and communication object are identified in a default file In;
By the mapping table phase between the communication object mark of acquisition and the communication object mark prestoring Join, identify whether other communication objects mark matching with the communication object judging to obtain;
When the communication object obtaining is identified with other communication objects mark matching, determine the communication obtaining Other communication objects mark that object identity matches;
Judge that other communication objects determining identify whether the Content of communciation of corresponding storage;
When other communication objects mark determining has the Content of communciation of corresponding storage, obtain other that determine The Content of communciation of the corresponding storage of communication object mark;And
The Content of communciation of corresponding for other communications identification obtaining storage is sent to the communication that this communication event occurs Module.
2. as claimed in claim 1 many communication modules control method it is characterised in that described communication module includes Telephonic communication module, wechat module, SMS module, e-mail module and webpage IM module;Described communication is right As mark includes telephone number, micro-signal, addresses of items of mail, QQ number and prosperous number.
3. as claimed in claim 1 many communication modules control method it is characterised in that described communication event includes Make a phone call event, send out wechat event, breath event of sending short messages, send out mail events and send out web page message thing instant Part.
4. as claimed in claim 1 many communication modules control method it is characterised in that described Content of communciation includes Telephone voice data, wechat content-data, short message content data, Mail Contents data and web page contents number According to the data type of described Content of communciation includes word, picture, picture and text, voice and video.
5. as claimed in claim 1 many communication modules control method it is characterised in that described communication object mark Including customer ID and customer service mark, this many communication modules control method also includes:
In the service number upper limit setting instruction being received for customer service mark, respond this setting instruction, in institute State and set up mapping relations between customer service mark and the service number upper limit of setting;
When there being multiple customer IDs to send communication connection request to described customer service mark, for each customer ID According to the time order and function order of request, generate the communication connection priority sequential queue of described customer service mark, with Sequentially set up communication for described customer service mark from high to low according to priority orders to connect;
If described customer service identifies the customer ID quantity to be serviced such as current reaches the corresponding service number upper limit, Then stop the new customer ID to be serviced of distribution and carry out customer service to described customer service mark.
6. a kind of server being applied to many communication modules control method described in any one of claim 1 to 5, it is special Levy and be, this server includes multiple communication modules, storage device and processor, wherein:
Described storage device, for the mapping table between one communication object mark of storage, is also stored with Communication module control system more than one;
Described processor, is used for calling and execute described many communication modules control system, to execute following steps:
Detect the communication event of a communication module;
Analyze and obtain Content of communciation and the communication object mark of this communication event;
The corresponding Content of communciation storing described communication event and communication object are identified in a default file In;
By the mapping table phase between the communication object mark of acquisition and the communication object mark prestoring Join, identify whether other communication objects mark matching with the communication object judging to obtain;
When the communication object obtaining is identified with other communication objects mark matching, determine the communication obtaining Other communication objects mark that object identity matches;
Judge that other communication objects determining identify whether the Content of communciation of corresponding storage;
When other communication objects mark determining has the Content of communciation of corresponding storage, obtain other that determine The Content of communciation of the corresponding storage of communication object mark;And
The Content of communciation of corresponding for other communications identification obtaining storage is sent to the communication that this communication event occurs Module.
7. server as claimed in claim 6 it is characterised in that described communication module include telephonic communication module, Wechat module, SMS module, e-mail module and webpage IM module;Described communication object mark includes phone Number, micro-signal, addresses of items of mail, QQ number and prosperous number.
8. server as claimed in claim 6 includes the event of making a phone call, sends out it is characterised in that stating communication event Wechat event, breath event of sending short messages, send out mail events and send out web page message event instant.
9. server as claimed in claim 6 it is characterised in that described Content of communciation include telephone voice data, Wechat content-data, short message content data, Mail Contents data and web content data, in described communication The data type held includes word, picture, picture and text, voice and video.
10. server as claimed in claim 6 is it is characterised in that described communication object mark includes client's mark Know and customer service mark, described processor is used for calling and execute described many communication modules control system, to enter one Step execution following steps:
In the service number upper limit setting instruction being received for customer service mark, respond this setting instruction, in institute State and set up mapping relations between customer service mark and the service number upper limit of setting;
When there being multiple customer IDs to send communication connection request to described customer service mark, for each customer ID According to the time order and function order of request, generate the communication connection priority sequential queue of described customer service mark, with Sequentially set up communication for described customer service mark from high to low according to priority orders to connect;
If described customer service identifies the customer ID quantity to be serviced such as current reaches the corresponding service number upper limit, Then stop the new customer ID to be serviced of distribution and carry out customer service to described customer service mark.
CN201510529928.3A 2015-08-25 2015-08-25 Many communication modules control method and server CN106487640A (en)

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