CN106485580A - Store terminal, transaction system - Google Patents
Store terminal, transaction system Download PDFInfo
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- CN106485580A CN106485580A CN201610307750.2A CN201610307750A CN106485580A CN 106485580 A CN106485580 A CN 106485580A CN 201610307750 A CN201610307750 A CN 201610307750A CN 106485580 A CN106485580 A CN 106485580A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The present invention provides a kind of store terminal, transaction system, can start to show the image of operator in the case of not bringing factitious impression to client.Store terminal has：Transmission control unit, it makes communication unit that the Transaction Information being inputted by client is sent to center；And display control unit, it makes display part based on the operator's information receiving from described center, show into shop picture images, described display control unit described enter shop picture images display terminate after, make described display part show the image of the operator receiving from described center.
Description
Technical field
The present invention relates to store terminal, transaction system.
Background technology
In the past it has been suggested that being used for providing the various skills of the information related to commodity and service to client by Web system
Art.
For example, patent documentation 1 has been recorded following technology：Make the business of each sales counter in the virtual store on Web
Product structure and display layout are unanimous on the whole with actual shop.Additionally, having recorded following technology in patent documentation 2：?
When client is with terminal access server, so that virtual shop is shown in client's terminal, and client is read
The information of the commodity look in virtual shop.Additionally, having recorded following technology in patent documentation 3：Homepage in shop
Issue the real-time imaging in actual shop.
In addition it is also proposed that following technology：Realize and be located at the dialogue between the user of remote site.For example, in patent
Following technology has been recorded in document 4：The inquiry button of display in the display picture that be have selected man-free contract-signing machine by client
In the case of, CG model is shown on display picture, can carry out between operator and the client of financial institution simultaneously
Dialogue.
【Patent documentation 1】Japanese Unexamined Patent Publication 2002-117254 publication
【Patent documentation 2】Japanese Unexamined Patent Publication 2002-183525 publication
【Patent documentation 3】Japanese Unexamined Patent Publication 2004-310391 publication
【Patent documentation 4】Japanese Unexamined Patent Publication 2006-260152 publication
However, in the technology assuming that the scene application patent documentation 4 of the operator's image to display communication other side is recorded
When, in the technology that patent documentation 4 is recorded, in the image starting to show operator, may bring not to client
Naturally impression.For example, in the technology that patent documentation 4 is recorded, press inquiry button in client and play display traffic
In a period of till the image of member, do not change the display content of display picture.Accordingly, it is possible to client can be allowed to feel traffic
The image of member starts to show abruptly.
Content of the invention
Therefore, the present invention exactly completes in view of the above problems, it is an object of the invention to, provide one kind can be
In the case of not bringing factitious impression to client, start the shop after showing the new of the image of operator and improveing
Terminal, transaction system.
In order to solve above-mentioned problem, according to certain viewpoint of the present invention, provide a kind of store terminal, this store terminal has
Have：Transmission control unit, it makes communication unit that the Transaction Information being inputted by client is sent to center；And display control unit,
It makes display part based on the operator's information receiving from described center, shows into shop picture images, described display control
Portion described enter shop picture images display terminate after, make described display part show the operator receiving from described center
Image.
Can also be, described enter shop picture images be comprise outside shop and shop in image, and illustrate to enter from shop
Enter the image of the scene in shop.
Can also be, described display control unit make described display part be based further on described Transaction Information show described in enter shop
Picture images.
Can also be, described enter shop picture images comprise and the transaction content shown in described Transaction Information or service content phase
The image in the region in corresponding, shop.
Can also be, at the end of the image as described before receiving described operator enters the display of shop picture images, institute
Stating display control unit makes described display part show the 2nd image, and described display control unit is tied in the display of described 2nd image
Shu Hou, makes described display part show the image of described operator.
Additionally, in order to solve above-mentioned problem, according to another viewpoint of the present invention, providing a kind of transaction system, this transaction
System has the store terminal being arranged at shop and the multiple operator's terminal servers being arranged at center, described shop
Paving terminal has：Transmission control unit, it controls the transmission to described server for the Transaction Information being inputted from client；And
Display control unit, it makes display part based on the operator's information receiving from described server, shows into shop picture images,
Described display control unit described enter shop picture images display terminate after, so that described display part is shown from described operator
The image of the operator that terminal receives, described server has：Operator's terminal determination section, it is based on described transaction letter
Breath, determines the operator's terminal as connecting object in the plurality of operator's terminal；Connection establishment unit, its connection
The described operator's terminal as connecting object being determined and described store terminal；And transmission control unit, its control
Operator's information to the transmission of described store terminal, described operator's information be used for determining be used described as connecting object
Operator's terminal operator, described store terminal and described operator's terminal mutually show the image photographing.
Can also be, described enter shop picture images be comprise outside shop and shop in image, and illustrate to enter from shop
Enter the image of the scene in shop.
As described above, in accordance with the invention it is possible in the case of not bringing factitious impression to client,
Start to show the image of operator.
Brief description
Fig. 1 is the explanatory diagram of the configuration example illustrating public transaction system in the embodiments of the present invention.
Fig. 2 is to illustrate that on public video automatic teller machine 10 in each embodiment, the meeting picture of display and teller are eventually
The explanatory diagram of the display example of meeting picture of display on end 30.
Fig. 3 is the functional block diagram of the structure of video automatic teller machine 10 illustrating first embodiment of the present invention.
Fig. 4 is the functional block diagram of the structure of server 20-1 illustrating this embodiment.
Fig. 5 is the explanatory diagram of the configuration example of the solicited message illustrating this embodiment.
Fig. 6 be illustrate this embodiment teller connect before image display example explanatory diagram.
Fig. 7 be illustrate this embodiment teller connect before image another display example explanatory diagram.
Fig. 8 be illustrate this embodiment teller connect before image another display example explanatory diagram.
Fig. 9 be illustrate this embodiment teller connect before image another display example explanatory diagram.
Figure 10 is the functional block diagram of the structure of teller terminal 30 illustrating this embodiment.
Figure 11 is the sequence chart of a part for the action illustrating this embodiment.
Figure 12 is the sequence chart of a part for the action illustrating this embodiment.
Figure 13 is the functional block diagram of the structure of server 20-2 illustrating second embodiment of the present invention.
Figure 14 is the sequence chart of a part for the action illustrating this embodiment.
Figure 15 is the sequence chart of a part for the action illustrating this embodiment.
Figure 16 is the explanatory diagram illustrating the public hardware configuration of video automatic teller machine 10 in each embodiment.
Label declaration
10：Video automatic teller machine；20-1、20-2：Server；30：Teller terminal；32：Communication network；100、200-1、
200-2、300：Control unit；102：Solicited message obtaining section；104、208、302：Transmission control unit；106、
304：Output control part；120、220、320：Communication unit；122、322：Output section；124、324：Input unit；
126、326：Photography portion；202：Teller distributes control unit；204：Imaging data release control unit；206：Connection establishment
Portion；222：Storage part.
Specific embodiment
Describe the preferred embodiment of the present invention referring to the drawings in detail.In addition, in the present description and drawings, right
In the structural element substantially with identical function structure, omit repeat specification by marking identical label.
Additionally, in the present description and drawings, after same label, sometimes also mark different letters to distinguish substantially
There are multiple structural elements of identical function structure.For example, for multiple structures substantially with identical function structure
Key element, makes a distinction as desired as video automatic teller machine 10a and video automatic teller machine 10b.But, it is being not required to
Especially to distinguish in the case that substantially there are multiple structural elements of identical function structure respectively, only mark identical
Label.For example, in the case of not needing especially to distinguish video automatic teller machine 10a and video automatic teller machine 10b, only claim
Make video automatic teller machine 10.
Additionally, according to project order described below, this " specific embodiment " is described.
1. the basic structure of transaction system
2. the 1st embodiment
3. the 2nd embodiment
4. hardware configuration
5. variation
In addition, in the present description and drawings, sometimes by the server 20-1 of the 1st embodiment and the 2nd embodiment party
The server 20-2 of formula is referred to as server 20.
<<1. the basic structure of transaction system>>
<1-1. basic structure>
In the present invention, as one, such as describe in detail in " 2. the 1st embodiment "～" 3. the 2nd embodiment "
As, can implement in many ways.First, with reference to Fig. 1, illustrate public in the embodiments of the present invention
Transaction system basic structure.As shown in figure 1, public transaction system in each embodiment comprises video automatic teller machine
10th, server 20, teller terminal 30 and communication network 32.
[1-1-1. video automatic teller machine 10]
Video automatic teller machine 10 is of the store terminal in the present invention.Video automatic teller machine 10 is disposed on such as finance
The terminal in multiple shop such as mechanism 2.This video automatic teller machine 10 have for the client using video automatic teller machine 10 with
Using the function of carrying out video conference between the teller of teller terminal 30.In addition, teller is the operator in the present invention
One.
(A) of Fig. 2 is that (client is drawn with meeting for the display example of the meeting picture illustrating on video automatic teller machine 10 display
Face 40) explanatory diagram.As shown in (A) of Fig. 2, client is comprised just using the cabinet in connecting with meeting picture 40
The filmed image of the teller of member's terminal 30.Therefore, client can see teller face while with teller carry out right
Words.
[1-1-2. server 20]
Server 20 is following device：For example receive from video automatic teller machine 10 please with the connection of teller terminal 30
In the case of asking, one in corresponding video automatic teller machine 10 and multiple teller terminal 30 is made to connect.This server
20 are for example arranged in the video teller center 4 in the place being located remotely from shop 2.In addition, video teller center 4
It is one of center of the present invention.
[1-1-3. teller terminal 30]
Teller terminal 30 is the terminal being used by the teller going to work at video teller center 4.This teller terminal 30 has
For carrying out the work(of video conference between in the client using video automatic teller machine 10 and using the teller of teller terminal 30
Energy.For example, teller can carry out commodity and the explanation of service by video conference to client, or to from client's
Inquiry is answered.
(B) of Fig. 2 is that (teller uses meeting picture for the display example of the meeting picture illustrating on teller terminal 30 display
42) explanatory diagram.As shown in (B) of Fig. 2, teller is comprised just using the video in connecting with meeting picture 42
The filmed image of the client of automatic teller machine 10.Therefore, teller can see client face while with client carry out right
Words.
[1-1-4. communication network 32]
Communication network 32 is the wired or wireless transmission path of the information sending from the device being connected with communication network 32.Example
As communication network 32 can comprise the public line networks such as telephone wire road network, the Internet, satellite communication network or comprise
Ethernet (registered trade mark) is in interior various LAN (Local Area Network：LAN), WAN
(Wide Area Network：Wide area network) etc..Additionally, communication network 32 can also comprise IP-VPN (Internet
Protocol-Virtual Private Network：Internet Protocol-Virtual dedicated network) etc. leased line network.
<The arrangement of 1-2. problem>
It is explained above the basic structure of public transaction system in each embodiment.But it is assumed that client input with
In a period of the connection request of teller terminal 30 plays the image of display teller, the display content of video automatic teller machine 10 is not
Change, then, in the image starting to show teller, client may feel rude or give a start.As a result,
Client may be difficult to smoothly start the dialogue and teller between.Or, client be likely to feel with teller terminal 30 it
Between connection till time longer.
Therefore, above-mentioned situation has been created the video automatic teller machine 10 of each embodiment as a starting point.According to
Each embodiment, client have input with the connection request of teller terminal 30 in the case of, first, make video teller
Image before machine 10 display teller's connection, then, the display of image before teller connects shows the image of teller after terminating,
Thus, it is possible in the case of not bringing factitious impression to client, start to show the image of teller.
<<2. the 1st embodiment>>
<2-1. structure>
[2-1-1. video automatic teller machine 10]
First, the structure of the 1st embodiment is described.Fig. 3 is the video automatic teller machine 10 illustrating the 1st embodiment
The functional block diagram of structure.As shown in figure 3, video automatic teller machine 10 has control unit 100, communication unit 120, output section
122nd, input unit 124 and photography portion 126.
(2-1-1-1. control unit 100)
Control unit 100 is using CPU described later (the Central Processing Unit being built in video automatic teller machine 10：
Central processing unit) 150, RAM (Random Access Memory：Random access memory) 154 grades are hard
Part, is uniformly controlled the action of video automatic teller machine 10.Additionally, as shown in figure 3, control unit 100 has solicited message
Obtaining section 102, transmission control unit 104 and output control part 106.
(2-1-1-2. solicited message obtaining section 102)
Solicited message obtaining section 102 obtains the solicited message of the input based on client to input unit 124 described later.Here,
Solicited message is of the Transaction Information in the present invention.Solicited message for example comprises the desired transaction being inputted by client
Content and service content.Or, solicited message comprises the identifications such as the name of teller being selected, wishing dialogue by client
Information.
(2-1-1-3. transmission control unit 104)
Transmission control unit 104 makes communication unit 120 described later that various information are sent to other devices.For example, send control
Portion 104 processed makes communication unit 120 will be sent to server 20 by the solicited message that solicited message obtaining section 102 obtains.
Additionally, transmission control unit 104 set up with the connection of teller terminal 30 after, make the communication unit 120 will be by photography portion
The filmed image of 126 shootings is sent to corresponding teller terminal 30 in real time.
(2-1-1-4. output control part 106)
Output control part 106 is of the display control unit in the present invention.Output control part 106 makes output described later
Portion 122 exports various images.For example, output control part 106 makes output section 122 export from server 20 reception
Image before teller's connection.Additionally, output control part 106 teller connection before image display terminate after, make output section
The filmed image of the teller that 122 outputs receive from the teller terminal 30 of built vertical connection.
(2-1-1-5. communication unit 120)
Communication unit 120 for example enters the transmitting-receiving of row information between communication network 32 etc., and other device.For example, lead to
Letter portion 120, according to the control of transmission control unit 104, solicited message is sent to server 20.Additionally, communication unit
120 receive the filmed image of teller from teller terminal 30.
(2-1-1-6. output section 122)
Output section 122 according to the control of output control part 106, show image or output voice.
(2-1-1-7. input unit 124)
Input unit 124 accepts the various inputs of client.For example, input unit 124 accepts the information of display in display picture
Selection operation.Additionally, input unit 124 accepts the phonetic entry of client.
(2-1-1-8. photography portion 126)
Photography portion 126 for example shoots the image utilizing the client of video automatic teller machine 10.
In addition, the structure of the video automatic teller machine 10 of the 1st embodiment is not limited to said structure.For example, in output section
In the case that 122 have touch panel, the function of the display part in output section 122 can also be with input unit 124 one
Ground is constituted.
[2-1-2. server 20-1]
Fig. 4 is the functional block diagram of the structure of server 20-1 illustrating the 1st embodiment.As shown in figure 4, service
Device 20-1 has control unit 200-1, communication unit 220 and storage part 222.
(2-1-2-1. control unit 200-1)
Control unit 200-1, using being built in the hardware such as such as CPU or RAM of server 20-1, is uniformly controlled clothes
The action of business device 20-1.Additionally, as shown in figure 4, control unit 200-1 has teller's distribution control unit 202, image
Issue control unit 204 and connection establishment unit 206.
(2-1-2-2. teller distributes control unit 202)
Teller distributes that control unit 202 is the operator's terminal determination section in the present invention.Teller distributes control unit
202 in the case of receiving solicited message from video automatic teller machine 10, will be in the teller terminal waiting dialogue state
Any one in 30 is determined as the connecting object of this video automatic teller machine 10.For example, teller's distribution control unit 202 exists
In the case of above-mentioned, according to the selected reference of regulation, any one in the teller terminal 30 waiting dialogue state by being in
The individual connecting object being determined as this video automatic teller machine 10.As one, teller's distribution control unit 202 can will receive
To the teller terminal 30 that uses of the selected teller that represents of solicited message be determined as the connection of this video automatic teller machine 10
Object.Or, teller distribute control unit 202 can also will be responsible for and the solicited message that receives in the transaction that comprises
The teller terminal 30 of the perhaps related teller of business of service content is determined as the connecting object of this video automatic teller machine 10.
Here, the configuration example (solicited message 50) of the solicited message that server 20 receives, with reference to Fig. 5, is described.As figure
Shown in 5, in solicited message 50, for example, by machine recognition ID 500, strong point numbering 502, date and time 504,
Selection service 506, selection teller 508, user name 510 and user sex 512 are mapped.Here,
The identification id of video automatic teller machine 10 is recorded in machine recognition ID 500.Additionally, in strong point numbering 502, record
It is provided with the numbering at the strong point of corresponding video automatic teller machine 10.Additionally, in date and time 504, record sends phase
The date and time of the solicited message 50 answered.Additionally, selecting service 506 and selecting, in teller 508, to record respectively
The service content being selected by client or the name of teller.Additionally, in user name 510 and user sex 512
In, record name or the sex of corresponding client respectively.
(2-1-2-3. Imaging data release control unit 204)
Imaging data release control unit 204 in the case of receiving solicited message from video automatic teller machine 10, to regarding accordingly
Image before teller connects issued by frequency automatic teller machine 10.And, Imaging data release control unit 204 can teller connect before shadow
After the display of picture terminates, video automatic teller machine 10 is made to show using the teller being connected by connection establishment unit 206 described later eventually
The image of the teller at end 30.
For example, Imaging data release control unit 204 is based on the transaction shown in the solicited message receiving from video automatic teller machine 10
Content and service content or selected teller etc., issue image before teller connects to corresponding video automatic teller machine 10.
As one, before teller connects, image can be the information (example related to the predetermined teller connecting of the display shown in Fig. 6
As, name, sex, facial photograph, birthplace etc.) image (teller's information guidance image 60).Or, cabinet
Before member connects, image can also be the shadow showing the usage history to video automatic teller machine 10 for the corresponding client shown in Fig. 7
As (usage history guides image 62).Or, before teller connects, image can also be the display enterprise shown in Fig. 8
The animation image (role's image 64) of role's movement.In addition, the teller's information guidance image 60 shown in Fig. 6 with
And it is also possible to not only show Message-text in the usage history guiding image 62 shown in Fig. 7, also export corresponding cabinet
Member etc. reads aloud the voice of Message-text.
Or, Imaging data release control unit 204 can be issued into shop picture images conduct to corresponding video automatic teller machine 10
Image before teller's connection.Here, entering shop picture images is that representing for example shown in Fig. 9, client entered the scene in shop
The dynamic image of stipulated time.Here, the image in shop can be the image in shop or virtual of reality
The image in shop.For example, the image in shop can also be the shop of the whole shops random selection from corresponding enterprise
Image.In addition, the shop picture images 66 that enter shown in Fig. 9 illustrate to show the example of the image of landscape outside shop, but
It is not limited to the image of the landscape in above-mentioned example or display shop.For example, it is also possible to be that teller enters no
The waiting room of people and then the image of such scene of taking a seat.Additionally, shown in Fig. 9 enter shop picture images 66 illustrate from
The position (rear ramp of such as client) of regulation shoots the example of the image of scene obtained from client entering shop,
But the image being not limited to above-mentioned example or illustrating the visual field of client into shop.In addition, entering shop picture images
Can be actual photographed image or CG image, or can also be by both combine obtained from image.
Or, Imaging data release control unit 204 can also be issued and the transaction content shown in solicited message that receives or clothes
The image of scene that business content is mapped in advance, illustrating client and enter shop, as entering shop picture images.For example,
In the case of the transaction related to multiple enterprises being carried out in video automatic teller machine 10, show as entering shop picture images
The shop showing can also be the shop of enterprise corresponding with the transaction content shown in the solicited message receiving.As one
Example, in the case that the transaction shown in the solicited message receiving is the transaction related to " A bank ", as entering shop figure
The shop that piece image shows can also be the shop of " A bank ".
Or, Imaging data release control unit 204 can also be issued and the transaction content shown in solicited message that receives or clothes
Image that business content is mapped in advance, the image in the region comprising in shop is as entering shop picture images.Example
In the example of solicited message 50 as shown in fig. 5, in the case of selecting service to be " commodity inquiry ", image is sent out
Cloth control unit 204 issues client to the image of " service desk " movement as entering shop picture images, and in selection service is
In the case of " repair entrust ", Imaging data release control unit 204 issues client to the image at " repairing angle " as entering shop picture
Image.
Or, the selected teller that Imaging data release control unit 204 can also be issued and the solicited message that receives represents
Image that be mapped in advance, the image in region comprising in shop or shop, as entering shop picture images.
For example, enter the image that shop picture images can comprise the native shop of selected teller, or it is also possible to bag
Containing the image with the region in the corresponding shop of responsible business of selected teller.
Or, Imaging data release control unit 204 can also issue corresponding with the date and time receiving solicited message enter shop
Picture images.For example, in the example shown in Fig. 9, Imaging data release control unit 204 can be believed according to receiving request
The season of breath or time period, issue the different image of landscape such as color of such as sky, as entering shop picture images.
Or, Imaging data release control unit 204 can also issue and the solicited message that receives in the Customer Information pair that comprises
That answers enters shop picture images.For example, Imaging data release control unit 204 can also issue with the transactions history of such as client or
The corresponding species such as care field enter shop picture images.
- variation
In addition, as variation, it is also possible that the connection establishment between video automatic teller machine 10 and teller terminal 30
Before, and currently displaying in the display entering shop picture images terminate in the case of, Imaging data release control unit 204
Issue the 2nd image to video automatic teller machine 10 further.Additionally, in the case of this variation, Imaging data release controls
Portion 204, after the display of the 2nd image terminates, makes video automatic teller machine 10 display use and is connected by connection establishment unit 206
The teller of teller terminal 30 image.
Here, the 2nd image is, for example, the image of the scene after the picture images of shop.As one, entering shop picture
Image is the image of the scene that client goes to the gate in shop from shop and then automatically-controlled door is opened of illustrating shown in Fig. 9
In the case of, the 2nd image can also be to illustrate that moving to the clients such as such as window from the gate in shop moves in shop
Scene image.
Or, the 2nd image image that to can also be species different from entering shop picture images.For example, the 2nd image is permissible
It is the image of message as display " currently just in this connection ".Or, the 2nd image can also be the cabinet shown in Fig. 6
Usage history shown in member's information guidance image 60, Fig. 7 guides the role's image 64 shown in image 62 or Fig. 8
Deng.
(2-1-2-4. connection establishment unit 206)
Connection establishment unit 206 will distribute, by teller, teller terminal 30 He as connecting object that control unit 202 determines
Video automatic teller machine 10 connects.Thus, video automatic teller machine 10 and teller terminal 30 can mutually receive and dispatch such as shooting shadow
Picture and speech data etc..
(2-1-2-5. communication unit 220)
Communication unit 220 is via the transmitting-receiving for example entering row information between communication network 32 etc., and other device.For example, lead to
According to the control of Imaging data release control unit 204, before teller is connected, image is sent to video automatic teller machine 10 in letter portion 220.
And, communication unit 220 receives solicited message from video automatic teller machine 10.
(2-1-2-6. storage part 222)
Storage part 222 for example can store can as teller connect before Imaging data release multiple species image data and
Various softwares etc..
[2-1-3. teller terminal 30]
Figure 10 is the functional block diagram of the structure of teller terminal 30 illustrating the 1st embodiment.As shown in Figure 10, cabinet
Member's terminal 30 has control unit 300, communication unit 320, output section 322, input unit 324 and photography portion 326.
(2-1-3-1. control unit 300)
Control unit 300, using being built in the hardware such as CPU and RAM of teller terminal 30, is uniformly controlled teller terminal
30 action.Additionally, as shown in Figure 10, control unit 300 has transmission control unit 302 and output control part 304.
(2-1-3-2. transmission control unit 302)
Transmission control unit 302 makes communication unit 320 described later that various information are sent to other devices.For example, send control
Portion 302 processed makes the video automatic teller machine 10 in connection that the filmed image being shot by photography portion 326 is sent to communication in real time
Portion 320.
(2-1-3-3. output control part 304)
Output control part 304 makes output section 322 described later export various images.For example, output control part 304 make defeated
Go out the filmed image that portion 322 exports the client of video automatic teller machine 10 reception from connect.Additionally, output control part
304 can also make display picture show teller is connected before image output to video automatic teller machine 10 elapsed time.By
This, teller will appreciate that the waiting time of client.
(2-1-3-4. communication unit 320)
Communication unit 320 is via the transmitting-receiving for example entering row information between communication network 32 etc., and other device.For example, lead to
Letter portion 320, according to the control of transmission control unit 302, will be sent to video cabinets by the filmed image that photography portion 326 shoots
Member's machine 10.
(2-1-3-5. output section 322)
Output section 322 according to the control of output control part 304, in display picture show image or output voice.
(2-1-3-6. input unit 324)
Input unit 324 accepts the various inputs of teller.For example, input unit 324 accepts the information of display in display picture
Selection operation.Additionally, input unit 324 accepts the phonetic entry of teller.
(2-1-3-7. photography portion 326)
Photography portion 326 for example shoots the image of the teller being currently in use teller terminal 30.
In addition, the structure of the teller terminal 30 of the 1st embodiment is not limited to said structure.For example, in output section 322
In the case of having touch panel, the function of the display part in output section 322 can also be with input unit 324 integratedly structure
Become.
<2-2. action>
It is explained above the structure of the 1st embodiment.Then, with reference to Figure 11 and Figure 12, the 1st embodiment is described
Action.Hereinafter, illustrate to come what the client in shop 2 was operated to video automatic teller machine 10 and engaged in the dialogue with teller
Action example under scene.
Figure 11 is the sequence chart of the part for action illustrating the 1st embodiment.As shown in figure 11, first, video
The output control part 106 of automatic teller machine 10 makes output section 122 show menu screen, as original state (S101).
Then, client inputs desired service content and wishes name of teller of dialogue etc. to input unit 124.And then,
The solicited message obtaining section 102 of video automatic teller machine 10 obtains the solicited message (S103) comprising input content.
Then, communication unit 120, according to the control of transmission control unit 104, the solicited message obtaining in S103 is sent out
Deliver to server 20 (S105).
Then, teller's distribution control unit 202 of server 20 is according to the solicited message receiving in S105 and rule
Fixed selected reference, any one being in the teller terminal 30 waiting dialogue state is determined as corresponding video
The connecting object (S107) of automatic teller machine 10.And then, communication unit 220 distributes the control of control unit 202 according to teller,
Notice (S109) for calling teller is sent to the teller terminal 30 determining in S107.
Then, the Imaging data release control unit 204 of server 20 based on the solicited message receiving in S105 select into
Shop picture images (S111).And then, communication unit 220, according to the control of Imaging data release control unit 204, is issued in S111
In select enter shop picture images (S113).
Then, the output section 122 of video automatic teller machine 10, according to the control of output control part 106, exports in S113
In receive enter shop picture images (S115).
Here, with reference to Figure 12, the action after S115 is described.As shown in figure 12, after S115, becoming
In the case of the state that in S109, the teller of calling can be engaged in the dialogue with client, the input to teller terminal 30 for the teller
The message that portion 324 input can be replied.And then, communication unit 320, according to the control of transmission control unit 302, will input
Information is sent to server 20 (S121).
Then, whether the connection establishment unit 206 of server 20 judges the image issued just in video automatic teller machine 10
Terminate (S123).(S123 in the case of the image of just issue is unclosed：No), connection establishment unit 206 for example exists
After the time that have passed through regulation, carry out the action of S123 again.
On the other hand, just issue image at the end of (S123：It is), connection establishment unit 206 connects video cabinets
Member's machine 10 and teller terminal 30 (S125).Thus, video automatic teller machine 10 can show the filmed image of teller, and
And teller terminal 30 can show the filmed image of client.
And then, in end-of-dialogue, client engages in the dialogue to the input unit 124 of video automatic teller machine 10 input of end.
And then, communication unit 120, according to the control of transmission control unit 104, the notice of end-of-dialogue is sent to server 20.
Then, the connection establishment unit 206 of server 20 terminates the connection between video automatic teller machine 10 and teller terminal 30
(S127).
<2-3. effect>
As described above with as the explanation such as such as Figure 11 and Figure 12, according to the 1st embodiment, server 20 exists
In the case that video automatic teller machine 10 receives solicited message, first, video automatic teller machine 10 is issued into shop picture shadow
Picture, then, after the display entering shop picture images terminates, display is used the teller terminal 30 as connecting object
The image of teller.Therefore, it is possible in the case of not bringing factitious impression to client, start to show the shadow of teller
Picture.As a result, client will not know the image of the teller of display on video automatic teller machine 10, can successfully open
The dialogue begun and teller between.
Additionally, entering shop picture images is essentially dynamic image, therefore usually assumes that and naturally watch attentively into shop figure in client
The elapsed time wanted by piece image.Therefore, it is possible to expect that the connection waiting time with teller terminal 30 that client experiences subtracts
Few.
<<3. the 2nd embodiment>>
It is explained above the 1st embodiment.2nd embodiment is then described.As described later, according to the 2nd embodiment party
Formula, video automatic teller machine 10 can determine the kind into shop picture images based on the teller's information receiving from server 20-2
Class.
<3-1. structure>
[3-1-1. video automatic teller machine 10]
First, the structure of the 2nd embodiment is described.The structure that the video automatic teller machine 10 of the 2nd embodiment comprises will
Element is identical with the 1st embodiment.Hereinafter, the content being repeated with the 1st embodiment is omitted the description.
(3-1-1-1. output control part 106)
The output control part 106 of the 2nd embodiment, in the case of receiving teller's information from server 20, makes defeated
Go out portion 122 based on the teller's information receiving, import and export shop picture images.Here, teller's information is, for example, and use
The information of teller's correlation of the predetermined teller terminal 30 connecting corresponding video automatic teller machine 10.In addition, with regard to specific
Enter the method for selecting of shop picture images, (server 20-1's) the Imaging data release control unit 204 with the 1st embodiment
Method for selecting roughly the same.
In addition, the function of other structures key element that video automatic teller machine 10 comprises is roughly the same with the 1st embodiment.
[3-1-2. server 20-2]
Figure 13 is the functional block diagram of the structure of server 20-2 illustrating the 2nd embodiment.As shown in figure 13, take
Device 20-2 is compared with the server 20-1 of the 1st embodiment for business, substitutes control unit 200-1 and has control unit 200-2.
(3-1-2-1. control unit 200-2)
Control unit 200-2, compared with control unit 200-1, does not have Imaging data release control unit 204 and has transmission control
Portion 208.
(3-1-2-2. transmission control unit 208)
Transmission control unit 208 makes communication unit 220 will distribute, with using by teller, the teller terminal that control unit 202 is selected
The related teller's information of 30 teller is sent to video automatic teller machine 10.
In addition, the function of other structures key element that server 20-2 comprises is roughly the same with the 1st embodiment.Additionally,
The structure of teller terminal 30 of the 2nd embodiment is roughly the same with the 1st embodiment.
<3-2. action>
It is explained above the structure of the 2nd embodiment.Then, with reference to Figure 14 and Figure 15, the 2nd embodiment is described
Action.Hereinafter, (in a same manner as in the first embodiment) illustrates that the client coming shop 2 is carried out to video automatic teller machine 10
Action example under the scene operating and engaging in the dialogue with teller.In addition, the action of the S201～S209 shown in Figure 14 with
S101～the S109 of the 1st embodiment is identical.
After S209, the communication unit 220 of server 20, according to the control of transmission control unit 208, will be existed with use
The related teller's information of the teller of the teller terminal 30 selected in S207 is sent to video automatic teller machine 10 (S211).
Then, the output control part 106 of video automatic teller machine 10 makes output section 122 based on the cabinet receiving in S211
Member's information, import and export shop picture images (S213).
Here, with reference to Figure 15, the action after S213 is described.In addition, the action of the S221 shown in Figure 15 and the
The S121 of 1 embodiment is identical.
After S213, the control unit 100 of video automatic teller machine 10 judges whether the image of positive output terminates (S223).
(S223 in the case of the image of positive output is unclosed：No), control unit 100 is for example in the time that have passed through regulation
Afterwards, carry out the action of S223 again.
On the other hand, positive output image at the end of (S223：It is), communication unit 120 is according to transmission control unit
104 control, the notice that image is terminated is sent to server 20 (S225).
In addition, the action of the S227～S229 shown in Figure 15 is identical with the S125～S127 of the 1st embodiment.
<3-3. effect>
As described above with as such as Figure 14 and Figure 15 explanation, the video automatic teller machine 10 of the 2nd embodiment is based on
The teller's presentation of information receiving from server 20-2 enters shop picture images, then terminates in the display entering shop picture images
Afterwards, the image of the teller that display receives from the teller terminal 30 as connecting object.Accordingly, it is capable to access and the 1st
The roughly the same effect of embodiment.
<<4. hardware configuration>>
Then, with reference to Figure 16, the hardware configuration of public video automatic teller machine 10 in each embodiment is described.As Figure 16
Shown, video automatic teller machine 10 has CPU 150, ROM (Read Only Memory：Read only memory)
152nd, RAM 154, internal bus 156, input/output interface 158, input equipment 160, output device 162,
Video camera 164, HDD (Hard Disk Drive：Hard disk drive) 166 and network interface 168.
CPU 150, as arithmetic processing apparatus and control device function, according to various programs, controls video teller
Molar behavior in machine 10.Additionally, CPU 150 realizes the function of control unit 100 in video automatic teller machine 10.Separately
Outward, CPU 150 is made up of processors such as microprocessors.
ROM 152 stores program and operational parameter of CPU 150 use etc..
RAM 154 be temporarily stored in program used in the execution of CPU 150 and in this execution suitably change ginseng
Number etc..
Internal bus 156 is made up of cpu bus etc..This internal bus 156 by CPU 150, ROM 152 and
RAM 154 is connected with each other.
Input/output interface 158 by input equipment 160, output device 162, video camera 164, HDD 166 and
Network interface 168 is connected with internal bus 156.Such as HDD 166 is via this input/output interface 158 and interior
Portion's bus 156 and the swapping data of RAM 154 grade.
Input equipment 160 is made up of input block and input control circuit etc., this input block be, for example, keyboard, mouse,
Button, mike and switch etc., for by user input information, the input based on user for this input control circuit is given birth to
Become input signal and export CPU 150.This input equipment 160 is as input unit 124 function.
Output device 162 for example comprises liquid crystal display (LCD：Liquid Crystal Display) device, OLED
(Organic Light Emitting Diode：Organic Light Emitting Diode) device and lamp etc..This output device 162
As output section 122 function.
Video camera 164 is following device：Using such as CCD (Charge Coupled Device：Charged Couple
Device) or CMOS (Complementary Metal Oxide Semiconductor：Complementary metal oxide
Thing quasiconductor) etc. imaging apparatuss, the signal of telecommunication will be converted into by the exterior light of camera lens, thus shoots still image or dynamic
State image.This video camera 164 is as photography portion 126 function.
HDD 166 is the device that data preserves.For example, HDD 166 comprises storage medium, in storage medium
Record in the recording equipment of record data, the sensing device reading data from storage medium and deletion storage medium
Deletion device of data etc..Additionally, HDD 166 preserves the program of CPU 150 execution and various data.
Network interface 168 is e.g. connect by for being connected to the communication that communication equipment of the communication networks such as the Internet etc. is constituted
Mouthful.This network interface 168 is as communication unit 120 function.In addition, network interface 168 can also be wireless
LAN compatible communication device, LTE (Long Term Evolution：Long Term Evolution) compatible communication device or enter
The wire communication device of row wire communication.
<<5. variation>>
More than, referring to the drawings the preferred embodiment of the present invention is described in detail, but the present invention has been not limited to
Above-mentioned example.As long as there is the people of the common knowledge of the technical field of the invention hence it is evident that can be in claims
Various modifications or fixed case is expected, these modifications or fixed case are certainly in the category of technological thought recorded
Should be understood to belong to the technical scope of the present invention.
For example in the 1st embodiment, illustrate following example：Server 20-1 is automatically controlled so that just
After before on video automatic teller machine 10, the teller of display connects, image terminates, the filmed image of display teller, but be not limited to
Above-mentioned example.As variation, server 20-1 can not also carry out above-mentioned control, and as connecting object
Teller terminal 30 shows image before the teller's connection showing just on video automatic teller machine 10 simultaneously.According to this variation,
Can be controlled so that after before teller connects, image terminates manually by teller, immediately in video automatic teller machine 10
The filmed image of upper display teller.For example, after before teller can connect confirming teller, the display of image terminates, by cabinet
Member's terminal 30 is connected to video automatic teller machine 10.
Additionally, being used for making CPU 150, ROM 152 and RAM 154 additionally it is possible to provide according to present embodiment
Play the computer program with each structure identical function of above-mentioned video automatic teller machine 10 on hardware.Additionally, also providing
Record has the recording medium of this computer program.
Claims (7)
1. a kind of store terminal, wherein, this store terminal has：
Transmission control unit, it makes communication unit that the Transaction Information being inputted by client is sent to center；And
Display control unit, it makes display part based on the operator's information receiving from described center, shows into shop picture shadow
Picture,
Described display control unit described enter shop picture images display terminate after, so that described display part is shown from described
The image of the operator that the heart receives.
2. store terminal according to claim 1, wherein,
Described enter shop picture images be comprise outside shop and shop in image, and illustrate to enter in shop from shop
The image of scene.
3. store terminal according to claim 2, wherein,
Described display control unit make described display part be based further on described Transaction Information show described in enter shop picture images.
4. store terminal according to claim 3, wherein,
Described enter shop picture images comprise corresponding with the transaction content shown in described Transaction Information or service content, shop
The image in the region in paving.
5. the store terminal according to any one in claim 2～4, wherein,
At the end of the image as described before receiving described operator enters the display of shop picture images, described display control
Portion makes described display part show the 2nd image,
Described display control unit, after the display of described 2nd image terminates, makes described display part show described operator's
Image.
6. a kind of transaction system, wherein, during this transaction system has the store terminal being arranged at shop and is arranged at
Multiple operator's terminal servers of the heart,
Described store terminal has：
Transmission control unit, it controls the transmission to described server for the Transaction Information being inputted from client；And
Display control unit, it makes display part based on the operator's information receiving from described server, shows into shop picture
Image,
Described display control unit described enter shop picture images display terminate after, so that described display part is shown from described words
The image of the operator that business person's terminal receives,
Described server has：
Operator's terminal determination section, it is based on described Transaction Information, determines that the conduct in the plurality of operator's terminal connects
Connect operator's terminal of object；
Connection establishment unit, it connects the described operator's terminal as connecting object being determined and described store terminal；
And
Transmission control unit, it controls the transmission to described store terminal for operator's information, and this operator's information is used for determining
The operator of described operator terminal as connecting object is used,
Described store terminal and described operator's terminal mutually show the image photographing.
7. transaction system according to claim 6, wherein,
Described enter shop picture images be comprise outside shop and shop in image, and illustrate to enter in shop from shop
The image of scene.
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2015-164792 | 2015-08-24 | ||
| JP2015164792A JP2017045109A (en) | 2015-08-24 | 2015-08-24 | Store terminal, transaction system, and program |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106485580A true CN106485580A (en) | 2017-03-08 |
Family
ID=58211312
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610307750.2A Pending CN106485580A (en) | 2015-08-24 | 2016-05-11 | Store terminal, transaction system |
Country Status (2)
| Country | Link |
|---|---|
| JP (1) | JP2017045109A (en) |
| CN (1) | CN106485580A (en) |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1499417A (en) * | 2002-11-12 | 2004-05-26 | 冲电气工业株式会社 | Trade talks business supporting system, trade talks business terminal, trade talks business supporting terminal, server and program |
| CN1677422A (en) * | 2004-03-30 | 2005-10-05 | 三洋电机株式会社 | Virtual shop system and method of controlling the same |
| CN102473271A (en) * | 2009-07-14 | 2012-05-23 | 宝洁公司 | Displaying data for a physical retail environment selling goods on a virtual illustration environment |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2001344516A (en) * | 2000-06-05 | 2001-12-14 | Topics:Kk | Method and device for supporting commercial transaction, method and device for supporting real estate transaction, and method and device for supporting sightseeing information |
| US6797352B2 (en) * | 2002-01-04 | 2004-09-28 | Rick Fowler | Hems, edges, patches and seams for durable, water repellant woven fabric, and methods for making the same |
| JP4791315B2 (en) * | 2006-10-03 | 2011-10-12 | 三菱電機株式会社 | Business management apparatus, business management method, and program |
-
2015
- 2015-08-24 JP JP2015164792A patent/JP2017045109A/en active Pending
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2016
- 2016-05-11 CN CN201610307750.2A patent/CN106485580A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1499417A (en) * | 2002-11-12 | 2004-05-26 | 冲电气工业株式会社 | Trade talks business supporting system, trade talks business terminal, trade talks business supporting terminal, server and program |
| CN1677422A (en) * | 2004-03-30 | 2005-10-05 | 三洋电机株式会社 | Virtual shop system and method of controlling the same |
| CN102473271A (en) * | 2009-07-14 | 2012-05-23 | 宝洁公司 | Displaying data for a physical retail environment selling goods on a virtual illustration environment |
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| JP2017045109A (en) | 2017-03-02 |
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Application publication date: 20170308 |