CN106454769A - Call processing method and device - Google Patents
Call processing method and device Download PDFInfo
- Publication number
- CN106454769A CN106454769A CN201610864337.6A CN201610864337A CN106454769A CN 106454769 A CN106454769 A CN 106454769A CN 201610864337 A CN201610864337 A CN 201610864337A CN 106454769 A CN106454769 A CN 106454769A
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- China
- Prior art keywords
- called
- real time
- caller
- conditioned
- call
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
Abstract
Embodiments of the invention disclose a call processing method and device. The call processing method comprises steps of receiving a call request for a called party initiated by a calling party; determining whether a current real-time condition meets a preset condition or not when calling is failed; and sending real-time information of the called party to the calling party when the current real-time condition meets the preset condition. The embodiments prevent doubts or worries of users caused by failed calling, and improve the user experience.
Description
Technical field
The present embodiments relate to communication technical field is and in particular to a kind of call processing method and device.
Background technology
Mobile phone has the main cause that call function is that user selects the trip of moment carrying mobile phone, because there being call
Function, is between the user of different location and can easily carry out contact communication.However, in some cases, for example by
Signal is weaker or place that do not have signal to make user be in, may result in calling subscribe have urgent thing need to contact called
During user, but call the situation of obstructed called subscriber all the time, due to cannot know calling obstructed due to, lead to the caller heart to be become suspicious
Consider or worry, Consumer's Experience extreme difference.
Content of the invention
In view of this, a kind of call processing method and device are embodiments provided, it can be avoided that call failure is given
Doubt or worry that user brings, lift Consumer's Experience.
Call processing method provided in an embodiment of the present invention, including：
Receive caller initiate for called call request；
During call failure, judge whether current real time status meet pre-conditioned；
When current real time status meet pre-conditioned, described called real time information is sent to described caller.
Call-processing arrangement provided in an embodiment of the present invention, including：
Receiving unit, for receive caller initiation for called call request；
Processing unit, pre-conditioned in call failure, judging whether current real time status meet；
Transmitting element, for when current real time status meet pre-conditioned, described called real time information being sent
To described caller.
In the embodiment of the present invention, when the called failure of calling, can judge whether current real time status meet default
Called real time information, when current real time status meet pre-conditioned, can be sent to caller, caller is according to feedback by condition
Called real time information would know that called situation, thus avoiding doubt or the worry that call failure brings to user,
Improve Consumer's Experience.
Brief description
For the technical scheme being illustrated more clearly that in the embodiment of the present invention, will make to required in embodiment description below
Accompanying drawing be briefly described it should be apparent that, drawings in the following description are only some embodiments of the present invention, for
For those skilled in the art, on the premise of not paying creative work, can also be obtained other attached according to these accompanying drawings
Figure.
Fig. 1 is a schematic flow sheet of call processing method provided in an embodiment of the present invention；
Fig. 2 is another schematic flow sheet of call processing method provided in an embodiment of the present invention；
Fig. 3 is another schematic flow sheet of call processing method provided in an embodiment of the present invention；
Fig. 4 is a structural representation of call-processing arrangement provided in an embodiment of the present invention.
Specific embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out clear, complete
Site preparation description is it is clear that described embodiment is only a part of embodiment of the present invention, rather than whole embodiments.It is based on
Embodiment in the present invention, the every other enforcement that those skilled in the art are obtained under the premise of not making creative work
Example, broadly falls into the scope of protection of the invention.
Due to, in prior art, when the called calling of calling is obstructed it is impossible to know the reason calling is obstructed, thus holding
It is easily caused caller to doubt or worry, thus embodiments provides a kind of call processing method and device, can keep away
Exempt from doubt or worry that call failure brings to user, lift Consumer's Experience, call processing method provided in an embodiment of the present invention
Can be implemented in call-processing arrangement, call-processing arrangement can be background server or terminal.
Embodiment one
As shown in figure 1, the call processing method of the present embodiment comprises the steps：
Step 101, receive caller initiate for called call request；
When step 102, call failure, judge whether current real time status meet pre-conditioned；
In implementing, if called be in signal of communication weaker or do not have signal of communication local when, be easily caused calling
Failure.Current real time status can be the situation related to caller, and whether such as caller is the master needing feedback-related information
Cry, the number of calls of caller, calling frequency etc.；Current real time status can also be and called related situation, for example called
Location, call successful rate of present position etc., are not specifically limited herein.
Step 103, when current real time status meet pre-conditioned, described called real time information is sent to described
Caller.
In implementing, described called real time information includes but is not limited to：Described called residing real-time geographical locations
Information, described called real time status information (for example taking subway, be sitting in certain tunnel) etc..
In the present embodiment, when the called failure of calling, can judge whether current real time status meet pre-conditioned,
When current real time status meet pre-conditioned, called real time information can be sent to caller, caller is according to the quilt of feedback
The real time information cried would know that called situation, thus avoiding doubt or the worry that call failure brings to user, lifting
Consumer's Experience.
Embodiment two
Method described by embodiment one, the present embodiment will be further described, as shown in Fig. 2 the side of the present embodiment
Method comprises the following steps：
Step 201, receive caller initiate for called call request；
When step 202, call failure, judge that whether described caller is default caller, if so, then execution step 203, otherwise
Execution step 208, end is processed；
In implementing, if called be in signal of communication weaker or do not have signal of communication local when, be easily caused calling
Failure.The caller needing to feed back called real time information can be preset, for example can be by called household, friend, colleague, neck
The personage such as lead as default caller, when called household, friend, colleague, leader's incoming call, the present embodiment can be triggered
Follow-up process.
Step 203, judge whether called number of times described in described calling in preset duration exceedes preset times threshold
Value, if exceeding, execution step 204, otherwise execution step 208, end is processed；
Under normal circumstances, when the busy calling of the personages such as called household, friend, colleague, leader is called, if calling
Once unsuccessful, then repeatedly can be called within a period of time, therefore can be by secondary to the call time of caller and calling
The judgement of number (i.e. calling frequency) determining whether triggering following flow process, to avoid the false triggering of flow process.
Preset duration and preset times threshold value all can be self-defined according to actual conditions, for example, can be set to preset duration
10 minutes, 30 minutes etc., preset times threshold value could be arranged to 3 times, 5 inferior.
Step 204, the described called residing geographical location information of acquisition；
Specifically, default time can be exceeded in judged result called number of times described in calling described in preset duration
During number threshold value, open the global positioning system (Global Positioning System, GPS) of terminal called, described to obtain
Called residing geographical location information.
Step 205, according to described called residing geographical location information judge described called whether be in predeterminated position, if
It is, then execution step 206, otherwise execution step 208 that end is processed；
Predeterminated position can be that default signal of communication is weaker or position that do not have signal of communication, such as subway, tunnel etc.
Position, if according to called residing geographical location information determine called be currently on certain subway line, or called
Currently it is in certain tunnel, then continue executing with follow-up process.
Step 206, to determine that current real time status meet pre-conditioned；
Step 207, described called real time information is sent to described caller.
In implementing, described called real time information includes but is not limited to：Described called residing real-time geographical locations
Information, described called real time status information (for example taking subway, be sitting in certain tunnel) etc..
It should be noted that judging whether needs by combining the relevant information of calling and called in the present embodiment
Feed back called real time information to caller, in practice, can also individually be judged using called party information using caller information or individually
The need of feeding back called real time information to caller, such as when determining that caller is default caller, that is, feed back called real time information
To caller；Or when determination caller is default caller and caller number of calls in preset duration exceedes preset times threshold value,
Feed back called real time information to caller；As long as or called be in predeterminated position, that is, feed back called real time information to caller, very
Extremely any one judged result for when being, that is, feeding back called real time information to caller, can have in three above judged result
The visual demand of body selects setting.
In the present embodiment, when the called failure of calling, can judge whether current real time status meet pre-conditioned,
When current real time status meet pre-conditioned, called real time information can be sent to caller, caller is according to the quilt of feedback
The real time information cried would know that called situation, thus avoiding doubt or the worry that call failure brings to user, lifting
Consumer's Experience.
Embodiment three
Method described by embodiment one, the present embodiment will be further described, as shown in figure 3, the side of the present embodiment
Method comprises the following steps：
Step 301, receive caller initiate for called call request；
When step 302, call failure, judge that whether described caller is default caller, if so, then execution step 303, otherwise
Execution step 309, end is processed；
Step 303, judge whether called number of times described in described calling in preset duration exceedes preset times threshold
Value, if exceeding, execution step 304, otherwise execution step 309, end is processed；
Step 304, the described called residing geographical location information of acquisition；
Specifically, step 301～304 see step 201～204 of above-described embodiment, and here is omitted.
Step 305, calculated according to described called residing geographical location information and network statistical data described called residing
The call successful rate of position；
It (is each that network statistical data can refer to backstage to count the call scenarios in each place obtaining within certain cycle
The call successful rate in place), called residing position can be obtained according to called residing geographical location information and network statistical data
The call successful rate put.
Step 306, judge the call successful rate of described called present position whether less than being preset to power threshold, if low
In, then execution step 307, otherwise execution step 309, end is processed；
It is preset to the visual concrete condition of power threshold self-defined, for example, could be arranged to 70%, 80% etc..
Step 307, to determine that current real time status meet pre-conditioned；
Step 308, described called real time information is sent to described caller.
In the present embodiment, when the called failure of calling, can judge whether current real time status meet pre-conditioned,
When current real time status meet pre-conditioned, called real time information can be sent to caller, caller is according to the quilt of feedback
The real time information cried would know that called situation, thus avoiding doubt or the worry that call failure brings to user, lifting
Consumer's Experience.
It should be noted that the call successful rate of called present position can also be combined with embodiment two in practice
Judge whether to need to feed back called real time information to caller, that is, when caller is default caller, and caller calls in preset duration
Number of times exceedes preset times threshold value, and called be in predeterminated position, and the called call successful rate in present position be less than default
During success rate threshold value, feed back called real time information to caller.
Example IV
In order to preferably implement above method, present invention also offers a kind of call-processing arrangement, as shown in figure 4, this reality
The call-processing arrangement applying example includes：
Receiving unit 401, for receive caller initiation for called call request；
Processing unit 402, pre-conditioned in call failure, judging whether current real time status meet；
Transmitting element 403, for when current real time status meet pre-conditioned, described called real time information being sent out
Give described caller.
In a specific embodiment, described processing unit 402 includes：
First judgment sub-unit, for judging whether described caller is default caller；
First determination subelement, for when described caller is default caller, determining that current real time status meet default
Condition.
In a specific embodiment, described processing unit 402 also includes：
Second judgment sub-unit, for when described caller is default caller, judging that described caller is exhaled in preset duration
Cry whether described called number of times exceedes preset times threshold value；
Second determination subelement, for exceeding default time when called number of times described in described calling in preset duration
During number threshold value, determine that current real time status meet pre-conditioned.
In a specific embodiment, described processing unit 402 also includes：
First acquisition subelement, for exceeding default time when called number of times described in described calling in preset duration
During number threshold value, obtain described called residing geographical location information；
3rd judgment sub-unit, for being judged described called whether be according to described called residing geographical location information
Predeterminated position；
3rd determination subelement, for when described called be in predeterminated position when, determine that current real time status meet pre-
If condition.
Or, in a specific embodiment, described processing unit 402 also includes：
Second acquisition subelement, for exceeding default time when called number of times described in described calling in preset duration
During number threshold value, obtain described called residing geographical location information；
Computation subunit, for calculating described quilt according to described called residing geographical location information and network statistical data
It is the call successful rate of present position；
Whether the 4th judgment sub-unit, for judging the call successful rate of described called present position less than default success rate
Threshold value；
4th determination subelement, for being preset to power threshold when the call successful rate of described called present position is less than
When, determine that current real time status meet pre-conditioned.
In a specific embodiment, described called real time information includes：Described called residing real-time geographic position
Confidence breath or described called real time status information.
In the present embodiment, when the called failure of calling, processing unit can judge whether current real time status meet
Pre-conditioned, when current real time status meet pre-conditioned, called real time information can be sent to caller by transmitting element,
Caller would know that called situation according to the called real time information of feedback, thus avoiding what call failure brought to user
Doubt or worry, improve Consumer's Experience.
It should be understood that disclosed system in several embodiments provided herein, apparatus and method are permissible
Realize by another way.For example, device embodiment described above is only schematically, for example, described unit
Divide, only a kind of division of logic function, actual can have other dividing mode when realizing, for example multiple units or assembly
Can in conjunction with or be desirably integrated into another system, or some features can be ignored, or does not execute.Another, shown or
The coupling each other discussing or direct-coupling or communication connection can be by some interfaces, the indirect coupling of device or unit
Close or communicate to connect, can be electrical, mechanical or other forms.The described unit that illustrates as separating component can be or
May not be physically separate, as the part that unit shows can be or may not be physical location, you can with
Positioned at a place, or can also be distributed on multiple NEs.Part therein can be selected according to the actual needs
Or whole units are realizing the purpose of this embodiment scheme.
In addition, can be integrated in a processing unit in each functional unit in each embodiment of the present invention it is also possible to
It is that unit is individually physically present it is also possible to two or more units are integrated in a unit.Above-mentioned integrated list
Unit both can be to be realized in the form of hardware, it would however also be possible to employ the form of SFU software functional unit is realized.Described integrated unit is such as
Fruit using in the form of SFU software functional unit realize and as independent production marketing or use when, can be stored in a computer can
Read in storage medium.Based on such understanding, technical scheme substantially contributes to prior art in other words
Part or all or part of this technical scheme can be embodied in the form of software product, this computer software product
It is stored in a storage medium, including some instructions with so that a computer equipment (can be personal computer, service
Device, or the network equipment etc.) execution each embodiment methods described of the present invention all or part of step.And aforesaid storage is situated between
Matter includes：USB flash disk, portable hard drive, read-only storage (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), magnetic disc or CD etc. are various can be with the medium of store program codes.
The above, above example only in order to technical scheme to be described, is not intended to limit；Although with reference to front
State embodiment the present invention has been described in detail, it will be understood by those within the art that：It still can be to front
State the technical scheme described in each embodiment to modify, or equivalent is carried out to wherein some technical characteristics；And these
Modification or replacement, do not make the essence of appropriate technical solution depart from the spirit and scope of various embodiments of the present invention technical scheme.
Claims (12)
1. a kind of call processing method is it is characterised in that include：
Receive caller initiate for called call request；
During call failure, judge whether current real time status meet pre-conditioned；
When current real time status meet pre-conditioned, described called real time information is sent to described caller.
2. method according to claim 1 is it is characterised in that described judge whether current real time status meet default bar
Part includes：
Judge whether described caller is default caller；
When described caller is default caller, determine that current real time status meet pre-conditioned.
3. method according to claim 2 is it is characterised in that when described caller is default caller, methods described is also wrapped
Include：
Judge whether called number of times described in described calling in preset duration exceedes preset times threshold value；
Current real-time when when called number of times described in calling described in preset duration exceedes preset times threshold value, determining
Situation meets pre-conditioned.
4. method according to claim 3 is it is characterised in that work as called described in described calling in preset duration
When number of times exceedes preset times threshold value, methods described also includes：
Obtain described called residing geographical location information；
Judge described called whether to be in predeterminated position according to described called residing geographical location information；
When described called be in predeterminated position when, determine that current real time status meet pre-conditioned.
5. method according to claim 3 is it is characterised in that work as called described in described calling in preset duration
When number of times exceedes preset times threshold value, methods described also includes：
Obtain described called residing geographical location information；
Become according to the calling that described called residing geographical location information and network statistical data calculate described called present position
Power；
Judge whether the call successful rate of described called present position is less than and be preset to power threshold；
When the call successful rate of described called present position is less than and is preset to power threshold, determine that current real time status meet
Pre-conditioned.
6. the method according to claim 1 to 5 any one is it is characterised in that described called real time information includes：Institute
State called residing real-time geographical locations information or described called real time status information.
7. a kind of call-processing arrangement is it is characterised in that include：
Receiving unit, for receive caller initiation for called call request；
Processing unit, pre-conditioned in call failure, judging whether current real time status meet；
Transmitting element, for when current real time status meet pre-conditioned, described called real time information being sent to institute
State caller.
8. device according to claim 7 is it is characterised in that described processing unit includes：
First judgment sub-unit, for judging whether described caller is default caller；
First determination subelement, for when described caller is default caller, determining that current real time status meet pre-conditioned.
9. device according to claim 8 is it is characterised in that described processing unit also includes：
Second judgment sub-unit, for when described caller is default caller, judging described calling institute in preset duration
State whether called number of times exceedes preset times threshold value；
Second determination subelement, for exceeding preset times threshold when called number of times described in described calling in preset duration
During value, determine that current real time status meet pre-conditioned.
10. device according to claim 9 is it is characterised in that described processing unit also includes：
First acquisition subelement, for exceeding preset times threshold when called number of times described in described calling in preset duration
During value, obtain described called residing geographical location information；
3rd judgment sub-unit, for according to described called residing geographical location information judge described called whether be in default
Position；
3rd determination subelement, for when described called be in predeterminated position when, determine that current real time status meet default bar
Part.
11. devices according to claim 9 are it is characterised in that described processing unit also includes：
Second acquisition subelement, for exceeding preset times threshold when called number of times described in described calling in preset duration
During value, obtain described called residing geographical location information；
Computation subunit, for calculating described called institute according to described called residing geographical location information and network statistical data
The call successful rate of place position；
4th judgment sub-unit, whether the call successful rate for judging described called present position is less than and is preset to power-threshold
Value；
4th determination subelement, for when described called present position call successful rate be less than be preset to power threshold when, really
Settled front real time status meet pre-conditioned.
12. devices according to claim 7 to 11 any one are it is characterised in that described called real time information includes：
Described called residing real-time geographical locations information or described called real time status information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610864337.6A CN106454769A (en) | 2016-09-29 | 2016-09-29 | Call processing method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610864337.6A CN106454769A (en) | 2016-09-29 | 2016-09-29 | Call processing method and device |
Publications (1)
| Publication Number | Publication Date |
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| CN106454769A true CN106454769A (en) | 2017-02-22 |
Family
ID=58170056
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610864337.6A Pending CN106454769A (en) | 2016-09-29 | 2016-09-29 | Call processing method and device |
Country Status (1)
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1571442A (en) * | 2003-07-11 | 2005-01-26 | 华为技术有限公司 | A method of called mobile terminal state acquisition for caller |
| CN104883455A (en) * | 2015-05-05 | 2015-09-02 | 广东小天才科技有限公司 | Method and device for reporting telephone call information |
| CN105101071A (en) * | 2014-05-23 | 2015-11-25 | 西安中兴新软件有限责任公司 | Terminal positioning method and device, and terminal |
-
2016
- 2016-09-29 CN CN201610864337.6A patent/CN106454769A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1571442A (en) * | 2003-07-11 | 2005-01-26 | 华为技术有限公司 | A method of called mobile terminal state acquisition for caller |
| CN105101071A (en) * | 2014-05-23 | 2015-11-25 | 西安中兴新软件有限责任公司 | Terminal positioning method and device, and terminal |
| CN104883455A (en) * | 2015-05-05 | 2015-09-02 | 广东小天才科技有限公司 | Method and device for reporting telephone call information |
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Application publication date: 20170222 |