CN106447404A - Method and device for determining user type - Google Patents
Method and device for determining user type Download PDFInfo
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- CN106447404A CN106447404A CN201610920989.7A CN201610920989A CN106447404A CN 106447404 A CN106447404 A CN 106447404A CN 201610920989 A CN201610920989 A CN 201610920989A CN 106447404 A CN106447404 A CN 106447404A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
Abstract
The invention discloses a method and a device for determining a user type, and belongs to the field of electronic technology. The method can be applied to a server, and comprises the steps of: acquiring execution parameters of each of N preset behaviors which a user enables a terminal to execute within a preset time period, the execution parameters comprising execution number and/or execution time length; determining a target user type of the user according to the execution parameters of each preset behavior and the weight value of each preset behavior; wherein the weight value of each preset behavior is directly proportional to the probability that the preset behavior enables the terminal to fail. The factors consulted by the method when the user type is determined are relatively rich, so the user type determined by the method is relatively accurate. Besides, the determined user type can be correspondingly adjusted according to the change of the user habit, so that the method for determining the user type is relatively high in flexibility.
Description
Technical field
The present invention relates to the determination method and device of electronic technology field, more particularly to a kind of user type.
Background technology
For quality and the efficiency of the service of improving, the after-sale service business of manufacturer terminal or terminal typically can be carried out to user
Classification, and different types of user is directed to, different services are provided.
In correlation technique, ID and user can be bought terminal by the after-sale service business of manufacturer terminal or terminal
Quantity and the user profile such as price be entered in server, server can determine the use of each user according to the user profile
Family type, for example, can be divided into the user types such as enterprise customer, corporate users and personal user by user, or can also be by
User is divided into the user types such as responsible consumer and domestic consumer.
But, in the determination method of above-mentioned user type, main reference factor is the purchasing power of user, this refer to because
Element is more single, and motility when determining user type is relatively low.
Content of the invention
In order to solve in the determination method of user type in correlation technique, reference factor is single, determines spirit during user type
The relatively low problem of activity, the invention provides a kind of determination method and device of user type.The technical scheme is as follows：
On the one hand, there is provided a kind of determination method of user type, methods described includes：
Obtaining user in preset time period makes terminal execute the execution parameter that N kind presets every kind of default behavior in behavior, institute
Stating execution parameter includes to execute number of times and/or executes duration；
According to the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, the use is determined
Targeted customer's type at family；
Wherein, the weighted value of every kind of default behavior becomes the probability that the terminal breaks down with every kind of default behavior
Direct ratio.
On the other hand, there is provided a kind of determining device of user type, described device includes：
First acquisition unit, makes terminal execute every kind of in the default behavior of N kind presetting for obtaining user in preset time period
The execution parameter of behavior, the execution parameter includes to execute number of times and/or executes duration；
First determining unit, for according to the execution parameter of every kind of default behavior and every kind of default behavior
Weighted value, determines targeted customer's type of the user；
Wherein, the weighted value of every kind of default behavior becomes the probability that the terminal breaks down with every kind of default behavior
Direct ratio.
The beneficial effect brought of technical scheme that the present invention is provided is：
The invention provides a kind of determination method and device of user type, the method can be according to using in preset time period
Family makes terminal execute the execution parameter that N kind presets every kind of default behavior in behavior, and the weighted value of every kind of default behavior comes really
Determine targeted customer's type of user, the wherein weighted value of every kind of default behavior makes terminal break down with every kind of default behavior
Probability is directly proportional.As referenced factor when server determines user type includes that user makes terminal execute every kind of default behavior
Execution parameter and every kind of default behavior weighted value, the reference factor is compared with horn of plenty, and can preferably reflect user not
With the use habit in the time period during using terminal, therefore according to determined by the method, user type is more accurate.And should
The user type of determination can be adjusted, the determination method of the user type accordingly according to the change of user's use habit
Motility higher.
Description of the drawings
For the technical scheme being illustrated more clearly that in the embodiment of the present invention, below will be to making needed for embodiment description
Accompanying drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the present invention, for
For those of ordinary skill in the art, on the premise of not paying creative work, other can also be obtained according to these accompanying drawings
Accompanying drawing.
Fig. 1 is a kind of flow chart of the determination method of user type provided in an embodiment of the present invention；
Fig. 2 is a kind of method flow diagram for determining targeted customer's type provided in an embodiment of the present invention；
Fig. 3 is another kind of method flow diagram for determining targeted customer's type provided in an embodiment of the present invention；
Fig. 4 is the flow chart of the determination method of another kind user type provided in an embodiment of the present invention；
Fig. 5 is a kind of structural representation of the determining device of user type provided in an embodiment of the present invention；
Fig. 6 is the structural representation of the determining device of another kind user type provided in an embodiment of the present invention.
Specific embodiment
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to embodiment party of the present invention
Formula is described in further detail.
Fig. 1 is a kind of flow chart of the determination method of user type provided in an embodiment of the present invention, and the method can be applied
In server, as shown in figure 1, the method can include：
In step 101, acquisition preset time period, user makes terminal execute the execution that N kind presets every kind of default behavior in behavior
Parameter, the execution parameter includes to execute number of times and/or executes duration.
The weighted value of step 102, the execution parameter according to every kind of default behavior and every kind of default behavior, determines the use
Targeted customer's type at family.
Wherein, the probability that the weighted value of every kind of default behavior makes terminal break down to the default behavior is directly proportional.Namely
It is that certain default behavior makes the probability that terminal breaks down higher, and the weighted value of the default behavior is also higher.
In sum, the invention provides a kind of determination method of user type, the method is joined when determining user type
The factor that examines includes that user makes terminal execute the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, the ginseng
Use habit when examining factor compared with horn of plenty, and can preferably reflect using terminal in user's different time sections, therefore basis
Determined by the method, user type is more accurate.And the user type of the determination can be according to the change of user's use habit
And be adjusted accordingly, the motility of the determination method of the user type is higher.
Specifically, in above-mentioned steps 101, a subregion can be individually delimited in the memorizer of terminal, the subregion is special
For storing the use data of user's using terminal, using data, this includes that user executes terminal every in the default behavior of N kind
Plant the execution parameter of default behavior.Terminal can be periodically or in real time to the use number of server upload user using terminal
According to for example, terminal can pass through mobile data network, bluetooth or Wireless Fidelity WIFI module and upload.Server is received and is deposited
Store up this and use data, it is possible to obtain, every preset time period, carrying out point using data of once receiving in the preset time period
Analysis.For example, server can be analyzed processing using data to receiving in this one month every other month.
Wherein, this is preset behavior using the N kind in data and can include：Using ARIXTRA debugging bridge (English：Android
Debug Bridge；Referred to as：ADB) port, use debugging port, acquisition System Privileges (such as Root authority), common application peace
Dress, harmful application are installed, ROM and system file is changed, overcharged, non-standard charger charges, falls, clashes into, intakes, transports
At least one in row game application, operation audiovisual applications and operation navigation application.
Some default behaviors in behavior are preset for the N kind, which executes parameter and number of times can be only executed, for example, use
The number of times of debugging port, drop number and water inlet number of times；Behavior is preset for other, which executes parameter and only can execute
Duration, the duration of running game application；For still other default behavior, which executes parameter can also be for when execution number of times and execution
Long, the such as duration of operation Video Applications and number of times.
Example, it is assumed that server respectively with 3 terminals：Terminal A, terminal B and terminal C are set up communication connection, then should
The acquired use data from 3 terminals of server can be as shown in table 1.Wherein, the use data for obtaining from terminal A
Can include：Fall 1 time, overcharge 1 time, running game application 1 to 2 hour 2 times, 2 to 6 hours are 1 inferior.
Table 1
Further, in above-mentioned steps 102, after server gets the execution parameter of every kind of default behavior, you can root
According to the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, targeted customer's type of user is determined.?
In the embodiment of the present invention, this determines that the detailed process of targeted customer's type can be realized by two ways.
Used as the first implementation, with reference to Fig. 2, above-mentioned steps 102 can include：
Step 1021a, goal-based assessment value V of calculating user.
In embodiments of the present invention, the N kind that can be stored with the server presets the power of every kind of default behavior in behavior
Weight values, goal-based assessment value V can meet：
Wherein, TiThe execution parameter of i-th kind of default behavior in behavior, W are preset for the N kindiFor i-th kind of default behavior
Weighted value, the i is the positive integer less than or equal to N.For sum formula.
Example, as shown in table 2, the weight of every kind of default behavior in the 14 kinds of default behaviors that can be stored with the server
Value, for example, default behavior：The weighted value for application being installed using ADB port for 0.1 every time, executes other specialties using ADB port
The weighted value of instruction is each for 2；Default behavior：The weighted value that common application is installed is each for 0.2；The weight that harmful application is installed
It is worth each for 2；Default behavior：The weighted value for falling is each for 20.It can also be seen that due to water inlet, ROM and system from table 2
The behavior such as replacing file and Root authority acquisition causes the probability that terminal breaks down higher, therefore the power of these default behaviors
Weight values are higher；And the behavior such as common application installation, running game application causes the probability that terminal breaks down relatively low, therefore these
The weighted value of default behavior is also relatively low accordingly.
It should be noted that in actual applications, the weighted value of some default behaviors can also include many sub- weighted values,
Sub- weighted value difference corresponding to different execution durations or number of times.Example, as shown in table 2, default behavior：Operation video should
Weighted value includes 3 sub- weighted values, and wherein, it is 0/ time, to hold to execute duration less than or equal to the sub- weighted value corresponding to 2 hours
Row duration is 1/ time more than 2 hours and less than or equal to the sub- weighted value corresponding to 6 hours, executes duration corresponding to more than 6 hours
Sub- weighted value be 5/ time.
Table 2
Further, server can by the execution parameter of every kind of default behavior in the use data according to table 1, with
And during the weighted value of the every kind of default behavior shown in table 2 is brought into formula (1), and then it is calculated the goal-based assessment value of user.
For example for terminal A, can be by the execution parameter of every kind of default behavior in the use data of terminal A and corresponding weighted value phase
Take advantage of, the assessed value of 14 kinds of default behaviors is obtained, then the assessed value of 14 kinds of default behaviors is added up, you can obtain user
Goal-based assessment value V of AA=75.In the same manner, goal-based assessment value V of the user B that can be calculated respectively corresponding to terminal BB=
369；Goal-based assessment value V of the user B corresponding to terminal BC=452.
Step 1022a, the corresponding relation according to the assessed value for prestoring and user type, will be with the goal-based assessment value pair
The user type that answers is defined as targeted customer's type.
In embodiments of the present invention, the corresponding relation of assessed value and user type can also be previously stored with server,
The corresponding relation can be pre-build based on experience value.Therefore, after server determines goal-based assessment value, you can from the correspondence
In relation, determine user type corresponding with the goal-based assessment value, and the corresponding user type is defined as targeted customer's class
Type.
Example, it is assumed that the assessed value that this prestores is as shown in table 3 with the corresponding relation of user type, wherein, assessment
Value is more than or equal to 0, and corresponding user type during less than 100 is domestic consumer；Assessed value is more than or equal to 100, and is less than 400
When corresponding user type for excessively using user；When assessed value is more than or equal to 400, corresponding user type is fan.
As the goal-based assessment value of user A is 75, therefore corresponding relation of the server according to table 3 can determine the user A's
User type is domestic consumer；The goal-based assessment value of user B is 369, thus may determine that the user type of the user B is excessive
Using user；The goal-based assessment value of user C is 452, thus may determine that the user type of the user C is fan.
Table 3
| Assessed value V | User type |
| 0≤V ＜ 100 | Domestic consumer |
| 100≤V ＜ 400 | User is excessively used |
| 400≤V | Fan |
Used as second implementation, the N kind is preset behavior and can be divided into M kind behavior type, therefore in the server
The N kind that can be stored with presets the weighted value of every kind of default behavior in behavior, and the behavior type belonging to every kind of default behavior.
Wherein, the M kind behavior type and the behavior type belonging to every kind of default behavior are all pre-configured.Example, such as table 2
Shown, 14 kinds of default behaviors can be divided into 3 kinds of behavior typies：Preference class, destroy class and normally using class.Wherein, use
The default behavior such as debugging port and common application installation belongs to the behavior of preference class, and the default row such as fall, clash into and overcharge
For belonging to the behavior for destroying class, running game application belongs to the behavior of normal use class with operation Video Applications.
With reference to Fig. 3, above-mentioned steps 102 can also include：
The assessed value of every kind of behavior type in step 1021b, calculating M kind behavior type.
Assessed value V of m kind behavior type in the M kind behavior typemCan meet：
Wherein, X is the number of the default behavior included by m kind behavior type, TjThe X kind is executed for the terminal to preset
In behavior, jth kind presets the execution parameter of behavior, WjFor the jth kind preset behavior weighted value, the j be less than or equal to X's
Positive integer, the m is the positive integer less than or equal to M.
Example, it is assumed that the Type division of default behavior is as shown in table 2, then wherein behavior type：Included by preference class
The number of default behavior is 4 (i.e. X=4)：Using ADB port, obtained and ROM and system using debugging port, Root authority
Replacing file, then when the assessed value of behavior type of the preference class is calculated, can by the execution parameter of 4 kinds of default behaviors and
During weighted value is brought into respectively to above-mentioned formula (2), you can obtain the assessed value of the behavior type of the preference class, such as terminal
The corresponding user A of A, can be calculated in the use data of the user A, assessed value V of the behavior type of preference class1=2；Broken
Assessed value V of the behavior type of bad class2=50；Assessed value V of the normal behavior type using class3=23.
Step 1022b, assessed value highest behavior type in the M kind behavior type is defined as target behavior type.
Example, for terminal A, assessed value V of the behavior type of preference class determined by using data according to which1
=2；Destroy assessed value V of the behavior type of class2=50；Assessed value V of the normal behavior type using class3=23.Wherein, OK
For type：Destroy class assessed value be 50, be three behavior typies assessed value in peak, therefore can be by the behavior
Type：Destroy class and be defined as target behavior type.
Step 1023b, the corresponding relation according to the behavior type for prestoring and user type, will be with the target behavior class
The corresponding user type of type is defined as targeted customer's type.
In embodiments of the present invention, can also be stored with the server behavior type and the corresponding relation of user type,
Example, as shown in table 4, behavior type：Using the user type corresponding to class it is normally：Domestic consumer；Behavior type：Destroy
User type corresponding to class is：User is excessively used；Behavior type：User type corresponding to preference class is：Fan.Cause
This, the corresponding relation according to table 4, it may be determined that with the target behavior type：Destroying the corresponding targeted customer's type of class is
User is excessively used.
Table 4
| Behavior type | User type |
| Class is normally used | Domestic consumer |
| Destroy class | User is excessively used |
| Preference class | Fan |
It should be noted that in embodiments of the present invention, once make as server can be obtained every preset time period
With data and determine a user type, therefore after the use habit of user's using terminal changes, server is determined
The user type of the user also can change accordingly, the motility when server determines user type is higher, determines
User type accuracy also higher.
Further, after server determines targeted customer's type according to above two method, under can also continue to execute
State step 103.
User type and the corresponding relation using suggestion that step 103, basis are prestored, provide and the mesh to the terminal
The corresponding target of mark user type is using suggestion.
Example, the user type that this prestores can be as shown in table 5 with using the corresponding relation of suggestion.Wherein, right
In the domestic consumer using suggestion can should be：Official website please be log in, obtains more using skills；Correspond to and excessively use user
Using suggestion be：Please be charged using standard charger, be sure not to overcharge and would you please to cherish mobile phone, it is to avoid fall, clash into
And water inlet；Corresponding to fan using suggestion it is：Please reduce brush machine number of times, frequent brush machine may cause to crash.
Table 5
During due to user type for domestic consumer, server can determine terminal is damaged performed by the user of the type
The behavior of consumption is relatively fewer, belongs to the normal user for using, and the user therefore can be pointed out to obtain more using skills, or,
Server directly can also send related using skill to terminal.
For user is excessively used, server can determine that the use habit of user may cause the slack-off and work(of terminal system
Consumption increases system problems such as (stand-by time are short), and understands the aging of increasing terminal device.Therefore, carry to the excessive use user
For using suggestion can be：Please be charged using standard charger, be sure not to overcharge；Or, this can also be wrapped using suggestion
Include：Would you please cherish mobile phone, it is to avoid fall, clash into and intake.
For fan, server can determine that the type user updates ROM, obtains the serious harms such as system Root authority
The behavior of system is relatively more, easily causes the catastrophe failure such as do not start shooting, restart repeatedly.Therefore correspond to fan uses suggestion
Can be：Please reduce brush machine number of times, frequent brush machine may lead to not open or restart repeatedly.
In embodiments of the present invention, as server can be according to use data of user's using terminal and every kind of default
The weighted value of behavior, determines user type, and then provides to the user of different user types different types of using suggestion so that
User can recognize some mistaken ideas during routine use terminal in time, cultivate good use habit, to extend making for terminal
Use the life-span.
It should be noted that in actual applications, after server determines user type, except can be to different types of use
Family is pushed outside using suggestion, the user type using data and determination for getting can also be supplied to after-sale service personnel
With backstage research staff.When terminal breaks down, after-sale service personnel can use data and user type according to this, soon
Speed determines failure factor, improves the efficiency of maintenance；And the data that backstage research staff then can be provided according to the server, to
The conventional function in family carries out emphasis reinforcement and guarantee, improves product competitiveness.
Further, after above-mentioned steps 103, with reference to Fig. 4, the method can also include：
Step 104, when terminal breaks down, obtain the mark of terminal and the fault message of the fault.
In embodiments of the present invention, when terminal breaks down, user or maintainer can be uploaded to server and be somebody's turn to do
The mark of terminal and the fault message of the terminal.Wherein, the mark of the terminal is used for the unique mark terminal, for example, can be
Mobile phone string number or mobile terminal identification number, the fault message is used for describing the fault of terminal appearance, such as deadlock, Wu Fakai
Machine, touch screen failure, microphone failure or speaker failure etc..Wherein mobile terminal identification code can be mobile device identification code
(English：Mobile Equipment Identifier；Referred to as：MEID), International Mobile Equipment mark (English：
International Mobile Equipment Identity；Referred to as：) or international mobile subscriber identity (English IMEI
Text：International Mobile Subscriber Identification Number；Referred to as：IMSI) etc..
Example, it is assumed that terminal A breaks down：Cannot be started up, then maintainer can be by the mark " terminal A " of the terminal
And during fault message " cannot be started up " uploads onto the server, to obtain related treatment measures.
Step 105, calculate respectively the N kind preset behavior in every kind of default behavior assessed value.
Wherein, assessed value V of i-th kind of default behavioriMeet：Vi=Ti×Wi, TiGinseng is executed for i-th kind of default behavior
Number, WiWeighted value for i-th kind of default behavior.
It should be noted that in embodiments of the present invention, terminal storage is using can also be stored with this in the subregion of data
The basic parameter of the mark and correlation of terminal, such as mobile phone string number, mobile terminal identification number, terminal models, terminal operation system
The application version number of system and issuing date etc., server when obtaining using data, synchronously can obtain the mark of the terminal with
And the basic parameter of correlation.Therefore, after server gets the mark of failed terminals and fault message, in order to determine in time
The origin cause of formation and treatment measures of the fault, server can obtain the use of the failed terminals first according to the mark of failed terminals
Data, and calculate using in data, the assessed value of every kind of default behavior.
Example, it is assumed that failed terminals be designated " terminal A ", then server can get terminal A from table 1
Using data, and according to this using data and the weighted value of the every kind of default behavior for prestoring, every kind of default behavior is calculated
Assessed value.For example, according to table 1, terminal A executes the behavior of presetting：The number of times that common application is installed is 20 times, according to table 2
Understand, default behavior：The weighted value that common application is installed is 0.1/ time, and therefore server can be calculated the default behavior：
Common application install assessed value be：20 × 0.1=2.In the same manner, the server can be calculated in other 13 kinds of default behaviors
The assessed value of every kind of default behavior.
Step 106, the N kind is preset in behavior, it is pre- that default behavior of the assessed value in the preset range is defined as target
If behavior.
In embodiments of the present invention, the preset range can be pre-set in server, for example the preset range
Can be more than or equal to 20；Or, the preset range can also be that server presets commenting for behavior according to calculated N kind
Valuation is determined, for example, assessed value can be sorted from high to low, then using the assessed value of ranking n-th as the default model
The lower limit for enclosing.Wherein, n is the positive integer less than or equal to N, and the n can pre-set.
Example, it is assumed that the lower limit of the preset range is the assessed value of (i.e. n=1) of being ranked first, then the server can be with N
In preset behavior in assessed value highest assessed value be defined as target preset behavior.Then in analytical table 1 terminal A use data with
And the weighted value in table 2 understands, in the use data of terminal A, default behavior：The assessed value that falls is 20, is that this is pre- in 14
If assessed value highest presets behavior in behavior, therefore server can determine that target presets behavior：Fall.
Whether record in the troubleshooting table that step 107, judgement are prestored default with the mark of the terminal, the target
Treatment measures corresponding to behavior and the fault message.
In embodiments of the present invention, can be stored with server troubleshooting table, and in the troubleshooting table, record has end
The mark at end, the corresponding relation of default behavior, fault message and treatment measures.Maintainer is permissible according to the troubleshooting table
The quick treatment measures for determining fault, improve maintenance efficiency.
When in the troubleshooting table, record has the corresponding treatment measures, execution step 108；When in the troubleshooting table
When not recording the corresponding treatment measures, execution step 109.
Step 108, show the corresponding treatment measures.
When in the troubleshooting table, record has the corresponding treatment measures, server with direct access and can show that this is right
The treatment measures that answers, can be processed to the fault of terminal according to the treatment measures so as to maintainer, effectively increase event
Barrier treatment effeciency.
Example, it is assumed that in the troubleshooting table, record has information as shown in table 6, then server can show and the end
The mark (terminal A) at end, preset behavior (falling) and the treatment measures corresponding to fault message (cannot be started up) " are reinstalled
Battery is simultaneously restarted ", according to the treatment measures of the display, failed terminals can be processed so as to maintainer.
Table 6
| The mark of terminal | Default behavior | Fault message | Treatment measures |
| Terminal A | Fall | Cannot be started up | Reinstall battery and restart |
Step 109, receive maintainer upload to should fault treatment measures.
When the corresponding treatment measures are not recorded in the troubleshooting table, maintainer can be according to service experience to this
Fault is processed, process success after, then to server upload to should fault treatment measures.
Step 110, by the mark of the terminal, the target preset behavior, the fault message and the treatment measures correspondence
Relation record is in the troubleshooting table.
After server receives the treatment measures of maintainer upload, the mark of the terminal, the target can be preset row
Record in the troubleshooting table for the corresponding relation of the, fault message and the treatment measures.Ought subsequently to there is same type
Terminal when there is same fault, maintainer directly can get corresponding from the troubleshooting table of server storage
Treatment measures, improve the efficiency of troubleshooting.
Further, the fault message table of storage can also be fed back to research staff by server, form design minefield, be
Subsequent product design carries out function reinforcement and guarantee, improves product competitiveness.Or, maintainer can also be uploaded to server
The user profile such as the age of user and sex, server can also record the user profile in troubleshooting table, for grinding
The personnel of sending out reference.Such as it is analyzed finding the terminal that young user is used according to the troubleshooting table for recording in server, touches
Control fault appearance probability higher, therefore the later stage design for youthful product when, can focus on touch controllable function design.
It should be noted that the sequencing of the step of present invention carries out the determination method for applying the user type of example offer in fact
Suitably can be adjusted, step according to circumstances accordingly can also be increased and decreased.Any those familiar with the art
The invention discloses technical scope in, method that change can be readily occurred in, should all be included within the scope of the present invention,
Therefore repeat no more.
In sum, a kind of determination method of user type is embodiments provided, and the method can be according to default
In time period, user makes terminal execute the execution parameter that N kind presets every kind of default behavior in behavior, and every kind of default behavior
Weighted value is determining targeted customer's type of user, and the wherein weighted value of every kind of default behavior makes terminal with every kind of default behavior
The probability for breaking down is directly proportional.As referenced factor when server determines user type includes that user makes terminal execution every
The execution parameter of default behavior and the weighted value of every kind of default behavior is planted, the reference factor relatively horn of plenty, and can be preferable
Use habit in reflection user's different time sections during using terminal, therefore according to determined by the method, user type is relatively defined
Really.And the user type of the determination can be adjusted, the user type accordingly according to the change of user's use habit
Determination method motility higher.
Fig. 5 is a kind of structural representation of the determining device of user type provided in an embodiment of the present invention, and the device is permissible
It is applied in server, as shown in figure 5, the device can include：
First acquisition unit 201, for obtain user in preset time period make terminal execute N kind preset every kind of pre- in behavior
If the execution parameter of behavior, the execution parameter includes to execute number of times and/or executes duration.
First determining unit 202, for according to the execution parameter of every kind of default behavior and the power of every kind of default behavior
Weight values, determine targeted customer's type of the user.
Wherein, the probability that the weighted value of every kind of default behavior makes terminal break down to the default behavior is directly proportional.
Optionally, first determining unit 202, is additionally operable to：
Goal-based assessment value V of the user is calculated, goal-based assessment value V meets：Wherein, TiPre- for the N kind
If the execution parameter of i-th kind of default behavior in behavior, WiFor the weighted value of i-th kind of default behavior, the i be less than or equal to N
Positive integer；
According to the corresponding relation of the assessed value for prestoring and user type, will user class corresponding with the goal-based assessment value
Type is defined as targeted customer's type.
Optionally, the N kind is preset behavior and can be divided into M kind behavior type, and the N kind that is stored with the server presets row
For in behavior type belonging to every kind of default behavior；First determining unit 202, is additionally operable to：
The assessed value of every kind of behavior type in the M kind behavior type is calculated, wherein, m kind behavior in the M kind behavior type
Assessed value V of typemMeet：X is the number of the default behavior included by m kind behavior type, TjFor
The terminal executes the X kind and presets the execution parameter that jth kind in behavior presets behavior, WjThe weighted value of behavior is preset for the jth kind,
The j is the positive integer less than or equal to X, and the m is the positive integer less than or equal to M；
Assessed value highest behavior type in the M kind behavior type is defined as target behavior type；
According to the corresponding relation of the behavior type for prestoring and user type, will use corresponding with the target behavior type
Family type is defined as targeted customer's type.
Optionally, as shown in fig. 6, the device can also include：
Second acquisition unit 203, for when the terminal breaks down, obtaining the mark of the terminal and the event of the fault
Barrier information.
Computing unit 204, presets the assessed value of every kind of default behavior in behavior, wherein, i-th for calculating the N kind respectively
Plant assessed value V of default behavioriMeet：Vi=Ti×Wi, TiFor the execution parameter of i-th kind of default behavior, WiPre- for this i-th kind
If the weighted value of behavior.
Second determining unit 205, for the N kind is preset in behavior, default behavior of the assessed value in preset range
It is defined as target and presets behavior.
Judging unit 206, for judge whether to record in the troubleshooting table that prestores with the mark of the terminal, should
Treatment measures corresponding to the default behavior of target and the fault message.
Display unit 207, for when record has the corresponding treatment measures in the troubleshooting table, showing that this is corresponding
Treatment measures.
Push unit 208, for according to the user type for prestoring and the corresponding relation using suggestion, carrying to the terminal
For target corresponding with targeted customer's type using suggestion.
In sum, a kind of determining device of user type is embodiments provided, and the device can apply to clothes
In business device, the device can make terminal execute N kind according to user in preset time period and preset holding for every kind of default behavior in behavior
Line parameter, and the weighted value of every kind of default behavior is determining targeted customer's type of user, the wherein power of every kind of default behavior
The probability that weight values make terminal break down to every kind of default behavior is directly proportional.Referenced when determining user type due to server
Factor include that user makes terminal execute the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, the reference
Factor is compared with horn of plenty, and use habit when can preferably reflect using terminal in user's different time sections, therefore basis
Determined by the method, user type is more accurate, and motility is higher.
Those skilled in the art can be understood that, for convenience and simplicity of description, the device of foregoing description
With the specific work process of unit, the corresponding process in preceding method embodiment is may be referred to, be will not be described here.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all spirit in the present invention and
Within principle, any modification, equivalent substitution and improvement that is made etc., should be included within the scope of the present invention.
Claims (10)
1. a kind of determination method of user type, it is characterised in that be applied in server, methods described includes：
Obtaining user in preset time period makes terminal execute the execution parameter that N kind presets every kind of default behavior in behavior, described holds
Line parameter includes to execute number of times and/or executes duration；
According to the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, determine the user's
Targeted customer's type；
Wherein, the weighted value of every kind of default behavior makes the probability that the terminal breaks down just become with every kind of default behavior
Than.
2. method according to claim 1, it is characterised in that the execution parameter according to every kind of default behavior with
And the weighted value of every kind of default behavior, determine targeted customer's type of the user, including：
Goal-based assessment value V of the user is calculated, goal-based assessment value V meets：Wherein, TiFor the N kind
The execution parameter of i-th kind of default behavior in default behavior, WiFor the weighted value of i-th kind of default behavior, the i be less than or
Positive integer equal to N；
According to the corresponding relation of the assessed value for prestoring and user type, will user type corresponding with the goal-based assessment value
It is defined as targeted customer's type.
3. method according to claim 1, it is characterised in that the N kind is preset behavior and can be divided into M kind behavior class
Type, the N kind that is stored with the server presets the behavior type in behavior belonging to every kind of default behavior；
Described according to the execution parameter of every kind of default behavior and the weighted value of every kind of default behavior, determine the use
Targeted customer's type at family, including：
The assessed value of every kind of behavior type in the M kind behavior type is calculated, wherein, m kind behavior in the M kind behavior type
Assessed value V of typemMeet：X is the number of the default behavior included by the m kind behavior type, Tj
The X kind is executed for the terminal and preset the execution parameter that jth kind in behavior presets behavior, WjBehavior is preset for the jth kind
Weighted value, the j is the positive integer less than or equal to X, and the m is the positive integer less than or equal to M；
Assessed value highest behavior type in the M kind behavior type is defined as target behavior type；
According to the corresponding relation of the behavior type for prestoring and user type, will user corresponding with the target behavior type
Type is defined as targeted customer's type.
4. according to the arbitrary described method of claims 1 to 3, it is characterised in that described acquisition preset time period in user make
Terminal executes N kind and presets in behavior after the execution parameter of every kind of default behavior, and methods described also includes：
When the terminal breaks down, the mark of the terminal and the fault message of the fault is obtained；
Assessed value that the N kind preset in behavior every kind of default behavior, wherein, assessed value V of i-th kind default behavior are calculated respectivelyi
Meet：Vi=Ti×Wi, TiFor the execution parameter of i-th kind of default behavior, WiWeighted value for i-th kind of default behavior；
The N kind is preset in behavior, assessed value is defined as target in the default behavior in preset range and presets behavior；
Judge whether to record in the troubleshooting table that prestores with the mark of the terminal, the target preset behavior and
Treatment measures corresponding to the fault message；
When record has the corresponding treatment measures in the troubleshooting table, show the corresponding treatment measures.
5. according to the arbitrary described method of claims 1 to 3, it is characterised in that in the targeted customer for determining the user
After type, methods described also includes：
According to the user type for prestoring and the corresponding relation using suggestion, provide and targeted customer's class to the terminal
The corresponding target of type is using suggestion.
6. a kind of determining device of user type, it is characterised in that be applied in server, described device includes：
First acquisition unit, makes terminal execute every kind of default behavior in the default behavior of N kind for obtaining user in preset time period
Execution parameter, the execution parameter include execute number of times and/or execute duration；
First determining unit, for according to the execution parameter of every kind of default behavior and the weight of every kind of default behavior
Value, determines targeted customer's type of the user；
Wherein, the weighted value of every kind of default behavior makes the probability that the terminal breaks down just become with every kind of default behavior
Than.
7. device according to claim 6, it is characterised in that first determining unit, is additionally operable to：
Goal-based assessment value V of the user is calculated, goal-based assessment value V meets：Wherein, TiFor the N kind
The execution parameter of i-th kind of default behavior in default behavior, WiFor the weighted value of i-th kind of default behavior, the i be less than or
Positive integer equal to N；
According to the corresponding relation of the assessed value for prestoring and user type, will user type corresponding with the goal-based assessment value
It is defined as targeted customer's type.
8. device according to claim 6, it is characterised in that the N kind is preset behavior and can be divided into M kind behavior class
Type, the N kind that is stored with the server presets the behavior type in behavior belonging to every kind of default behavior；Described first determines
Unit, is additionally operable to：
The assessed value of every kind of behavior type in the M kind behavior type is calculated, wherein, m kind behavior in the M kind behavior type
Assessed value V of typemMeet：X is the number of the default behavior included by the m kind behavior type, Tj
The X kind is executed for the terminal and preset the execution parameter that jth kind in behavior presets behavior, WjBehavior is preset for the jth kind
Weighted value, the j is the positive integer less than or equal to X, and the m is the positive integer less than or equal to M；
Assessed value highest behavior type in the M kind behavior type is defined as target behavior type；
According to the corresponding relation of the behavior type for prestoring and user type, will user corresponding with the target behavior type
Type is defined as targeted customer's type.
9. according to the arbitrary described device of claim 6 to 8, it is characterised in that described device also includes：
Second acquisition unit, for when the terminal breaks down, obtaining the mark of the terminal and the event of the fault
Barrier information；
Computing unit, presets the assessed value of every kind of default behavior in behavior for calculating the N kind respectively, and wherein, i-th kind is preset
Assessed value V of behavioriMeet：Vi=Ti×Wi, TiFor the execution parameter of i-th kind of default behavior, WiDefault for described i-th kind
The weighted value of behavior；
Second determining unit, for presetting the N kind in behavior, assessed value is defined as in the default behavior in preset range
Target presets behavior；
Judging unit, for judging whether record mark, the mesh with the terminal in the troubleshooting table for prestoring
Treatment measures corresponding to the default behavior of mark and the fault message；
Display unit, for when in the troubleshooting table, record has the corresponding treatment measures, showing described corresponding
Treatment measures.
10. according to the arbitrary described device of claim 6 to 8, it is characterised in that described device also includes：
Push unit, for the corresponding relation according to the user type that prestores and using suggestion, to the terminal provide with
The corresponding target of targeted customer's type is using suggestion.
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| CN201610920989.7A CN106447404A (en) | 2016-10-21 | 2016-10-21 | Method and device for determining user type |
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