CN106393139A - Service robot of business hall and service method - Google Patents
Service robot of business hall and service method Download PDFInfo
- Publication number
- CN106393139A CN106393139A CN201611202182.6A CN201611202182A CN106393139A CN 106393139 A CN106393139 A CN 106393139A CN 201611202182 A CN201611202182 A CN 201611202182A CN 106393139 A CN106393139 A CN 106393139A
- Authority
- CN
- China
- Prior art keywords
- client
- module
- service robot
- robot
- customer
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
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Classifications
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B25—HAND TOOLS; PORTABLE POWER-DRIVEN TOOLS; MANIPULATORS
- B25J—MANIPULATORS; CHAMBERS PROVIDED WITH MANIPULATION DEVICES
- B25J11/00—Manipulators not otherwise provided for
- B25J11/0005—Manipulators having means for high-level communication with users, e.g. speech generator, face recognition means
Abstract
The invention discloses a service robot of a business hall. The service robot comprises a robot body, wherein a central control unit as well as a walking mechanism, a display module, a voice input and output module, a human body infrared sensor module, a face recognition module and a memory module which are connected with the central control unit are arranged in the robot body. The service robot disclosed by the invention can be used for replacing a greeter in the business hall and recognizing and remembering faces through the face recognition module, and when a customer comes again, since information of the customer is stored in the memory module, the information of the customer can be actively displayed by the service robot; on one hand, the step that the customer inputs personal information is omitted, on the other hand, the intimacy and sense of presence are given to the customer, goodwill is created to the customer, and the customer is willing to receive products and businesses which are subsequently recommended to the customer by the service robot; in addition, the customer can be guided to a corresponding service window by the service robot, so that manpower is saved.
Description
Technical field
The invention mainly relates to robot field is and in particular to a kind of business hall service robot and method of servicing.
Background technology
With scientific and technological development, robot using also more and more universal, at present for, robot mainly can in use
Complete simply to exchange with people, and these question and answers are all in the memorizer be previously stored in robot, robot
It is only limitted to answer these problems in memorizer, it is limited in one's ability.
Content of the invention
The object of the invention is exactly the defect in order to make up prior art, provides a kind of business hall service robot and service side
Method.
The present invention is achieved by the following technical solutions：
A kind of business hall service robot it is characterised in that：Include robot body, in robot body, be provided with central control
Device and the walking mechanism being connected with central controller, display module, phonetic entry output module, infrared sensor of the human body mould
Block, face recognition module, memory module.
A kind of method of servicing based on business hall service robot is it is characterised in that comprise the following steps：
（1）Service robot is placed on business hall porch；
（2）The infrared sensor of the human body module Real-time Collection human body infrared information of service robot, believes when collecting human body infrared
During breath, welcome words are sent by phonetic entry output module；
（3）When client turns to service robot, recognition of face is carried out to client by face recognition module, and and memory module
In data base contrasted；
1）If the client coming first then requires client to be manually entered personal information, and the people by client on display module
Face information and personal information storage are to memory module；
2）If the client coming again then show on display module the personal information of this client and last time presence when
Between；
（4）Inquire the demand of client by phonetic entry output module, the demand according to client is to the corresponding product of lead referral
Or corresponding business, if client approves this product or business, leads client to phase by controlling walking mechanism movement
The service window answered, then returns again to welcome area.
It is an advantage of the invention that：
In the present invention, service robot can replace the welcome personnel in business hall, and by face recognition module, face is carried out
Identify and remember, light is interim again as client, and because its information has stored in a storage module, service robot can actively show
The information of this client, is on the one hand the step for eliminate client's input personal information, on the other hand give client with cordial feeling and
There is sense, leave good opinion to client, allow client to be more willing to receive service robot next to product and the business of lead referral；
In addition, service robot can lead client to remove corresponding service window, save manpower.
Brief description
Fig. 1 is the schematic diagram of the present invention.
Specific embodiment
As shown in figure 1, a kind of business hall service robot, include robot body, in robot body, be provided with central authorities
Controller 1 and the walking mechanism 2 being connected with central controller 1, display module 3, phonetic entry output module 4, human body infrared
Sensor assembly 5, face recognition module 6, memory module 7.
A kind of method of servicing based on business hall service robot, comprises the following steps：
（1）Service robot is placed on business hall porch；
（2）The infrared sensor of the human body module Real-time Collection human body infrared information of service robot, believes when collecting human body infrared
During breath, welcome words are sent by phonetic entry output module；
（3）When client turns to service robot, recognition of face is carried out to client by face recognition module, and and memory module
In data base contrasted；
1）If the client coming first then requires client to be manually entered personal information, and the people by client on display module
Face information and personal information storage are to memory module；
2）If the client coming again then show on display module the personal information of this client and last time presence when
Between；
（4）Inquire the demand of client by phonetic entry output module, the demand according to client is to the corresponding product of lead referral
Or corresponding business, if client approves this product or business, leads client to phase by controlling walking mechanism movement
The service window answered, then returns again to welcome area.
Claims (2)
1. a kind of business hall service robot it is characterised in that：Include robot body, in robot body, be provided with central authorities' control
Device processed and the walking mechanism being connected with central controller, display module, phonetic entry output module, infrared sensor of the human body mould
Block, face recognition module, memory module.
2. a kind of method of servicing based on business hall service robot is it is characterised in that comprise the following steps：
（1）Service robot is placed on business hall porch；
（2）The infrared sensor of the human body module Real-time Collection human body infrared information of service robot, believes when collecting human body infrared
During breath, welcome words are sent by phonetic entry output module；
（3）When client turns to service robot, recognition of face is carried out to client by face recognition module, and and memory module
In data base contrasted；
1）If the client coming first then requires client to be manually entered personal information, and the people by client on display module
Face information and personal information storage are to memory module；
2）If the client coming again then show on display module the personal information of this client and last time presence when
Between；
（4）Inquire the demand of client by phonetic entry output module, the demand according to client is to the corresponding product of lead referral
Or corresponding business, if client approves this product or business, leads client to phase by controlling walking mechanism movement
The service window answered, then returns again to welcome area.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611202182.6A CN106393139A (en) | 2016-12-23 | 2016-12-23 | Service robot of business hall and service method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611202182.6A CN106393139A (en) | 2016-12-23 | 2016-12-23 | Service robot of business hall and service method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106393139A true CN106393139A (en) | 2017-02-15 |
Family
ID=58087597
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611202182.6A Pending CN106393139A (en) | 2016-12-23 | 2016-12-23 | Service robot of business hall and service method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106393139A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108171219A (en) * | 2018-01-30 | 2018-06-15 | 广州市君望机器人自动化有限公司 | Face method is tracked by a kind of robot |
| CN110450175A (en) * | 2019-08-05 | 2019-11-15 | 深圳市三宝创新智能有限公司 | A kind of visitor's reception method of foreground robot |
| CN111784539A (en) * | 2020-07-01 | 2020-10-16 | 安徽慧可科技有限公司 | Artificial intelligence robot system in electric power service field |
| CN113327130A (en) * | 2021-06-01 | 2021-08-31 | 深圳市爱深盈通信息技术有限公司 | Control method of greeting robot, greeting robot and storage medium |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105058393A (en) * | 2015-08-17 | 2015-11-18 | 李泉生 | Guest greeting robot |
| CN105701447A (en) * | 2015-12-30 | 2016-06-22 | 上海智臻智能网络科技股份有限公司 | Guest-greeting robot |
-
2016
- 2016-12-23 CN CN201611202182.6A patent/CN106393139A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105058393A (en) * | 2015-08-17 | 2015-11-18 | 李泉生 | Guest greeting robot |
| CN105701447A (en) * | 2015-12-30 | 2016-06-22 | 上海智臻智能网络科技股份有限公司 | Guest-greeting robot |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN108171219A (en) * | 2018-01-30 | 2018-06-15 | 广州市君望机器人自动化有限公司 | Face method is tracked by a kind of robot |
| CN110450175A (en) * | 2019-08-05 | 2019-11-15 | 深圳市三宝创新智能有限公司 | A kind of visitor's reception method of foreground robot |
| CN111784539A (en) * | 2020-07-01 | 2020-10-16 | 安徽慧可科技有限公司 | Artificial intelligence robot system in electric power service field |
| CN113327130A (en) * | 2021-06-01 | 2021-08-31 | 深圳市爱深盈通信息技术有限公司 | Control method of greeting robot, greeting robot and storage medium |
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| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20170215 |