CN106375854A - Autonomous error-reporting system for IPTV user terminal - Google Patents
Autonomous error-reporting system for IPTV user terminal Download PDFInfo
- Publication number
- CN106375854A CN106375854A CN201610885235.2A CN201610885235A CN106375854A CN 106375854 A CN106375854 A CN 106375854A CN 201610885235 A CN201610885235 A CN 201610885235A CN 106375854 A CN106375854 A CN 106375854A
- Authority
- CN
- China
- Prior art keywords
- user terminal
- iptv
- feedback device
- reporting system
- server
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
- H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
- H04N21/25808—Management of client data
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/41—Structure of client; Structure of client peripherals
- H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
- H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
- H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
- H04N21/4221—Dedicated function buttons, e.g. for the control of an EPG, subtitles, aspect ratio, picture-in-picture or teletext
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/41—Structure of client; Structure of client peripherals
- H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
- H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
- H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
- H04N21/42221—Transmission circuitry, e.g. infrared [IR] or radio frequency [RF]
Abstract
The invention relates to the technical field of IPTV management, and in particular relates to an autonomous error-reporting system for an IPTV user terminal. A video source of the autonomous error-reporting system for the IPTV user terminal is decoded through a decoder, and then dispersed onto the user terminal through a splitter connected onto a server; a monitoring module in the user terminal monitors the use state of the terminal; and, after the user terminal is abnormal, the problem can be fed back to a feedback device on the server through a network. When the autonomous error-reporting system for the IPTV user terminal disclosed by the invention is used by users, the user terminal is communicated with the server through the splitter; if the user terminal is failed, the users can feed back fault information onto the feedback device by directly using a repair requesting button on a remote controller; the feedback device performs repair requesting arrangement; therefore, the users can conveniently request repairs; the telephone charge is saved; and the system is convenient and rapid.
Description
Technical field
The present invention relates to iptv management technique field, the autonomous error reporting system of especially a kind of iptv user terminal.
Background technology
Iptv is IPTV, is that one kind utilizes broadband networks, and the technology such as the Internet, multimedia, communication that collect are in one
Body, provides the brand-new technology of the multiple interactive services including DTV to domestic consumer.It can be well adapted for
The trend that current network develops rapidly, substantially effectively utilizes Internet resources.But current iptv uses upon a fault
Family needs are sent a telegraph operator and are carried out phone guarantee, and guarantee to keep in good repair the information feedback not having correlation in time afterwards, more particularly
Directly do not close the user of user terminal, the fault occurring in not using terminal can not be guaranteed to keep in good repair in time, the experience of impact user.
Content of the invention
In order to overcome the shortcomings of that existing iptv can not independently report for repairment in time, the invention provides a kind of iptv user terminal
Autonomous error reporting system.
The technical solution adopted for the present invention to solve the technical problems is: a kind of autonomous error reporting system of iptv user terminal,
The video source of this system is distributed on user terminal by the shunt connecting on server after being decoded video source by decoder,
The use state of the monitoring module monitors terminal in user terminal, by network-feedback to server after user terminal generation exception
On feedback device on.
According to another embodiment of the invention, further include, between user terminal and remote control, pass through infrared UNICOM,
One key guarantee button is provided with remote control simultaneously.
According to another embodiment of the invention, further include, monitoring modular built-in by timer, when monitoring modular prison
Measure the faulty timer afterwards of user terminal to come into operation, by network, fault message is sent by after client's default time
To in the feedback device of server.
According to another embodiment of the invention, further include, feedback device is passed through with the after-sale service platform of iptv
Network link, after feedback device receives the fault message of user terminal feedback, carries out maintenance by after-sale service and arranges, maintenance
After arrangement completes, repair message is fed back to by user mobile phone by repair message feedback device, user is informed.
The invention has the beneficial effects as follows, the autonomous error reporting system of this iptv user terminal, when user uses, user
Terminal is connected with server by shunt, and when user uses, user terminal breaks down, and user can directly use
The button that reports for repairment on remote control feeds back to fault message on feedback device, carries out reporting arrangement for repairment by feedback device, is easy to user
Reported for repairment, it is enough to remove phone from, convenient and swift；
For some rarely needed iptv user terminals, fault also occurs in standby phase, event occurs when standby
Barrier, is calculated when break down, after the time exceedes the timer default time, by monitoring modular by fault by timer
Information, then is carried out reporting arrangement for repairment by feedback device to feedback device by network-feedback, and warranty information is sent to user's handss
Machine, is easy to user and arranges the time that user terminal is keeped in repair.
Brief description
The present invention is further described with reference to the accompanying drawings and examples.
Fig. 1 is the frame principles schematic diagram of the present invention.
Specific embodiment
If Fig. 1 is the structural representation of the present invention, a kind of autonomous error reporting system of iptv user terminal, the video source of this system
It is distributed on user terminal by the shunt connecting on server after video source being decoded by decoder, the prison in user terminal
Survey the use state of module monitors terminal, the feedback device by network-feedback to server after user terminal generation exception
On.
When in use, video source passes through the solution on the server that sets up to the autonomous error reporting system of this iptv user terminal
Code device is parsed, and video source is analyzed decoding, and subsequently sends video information to use by the shunt on server again
In the terminal of family, the monitoring modular installed on the subscriber terminal is monitored to the state of user terminal, when user terminal generation is different
Often state, information is carried out recording, classifies by monitoring modular, and different faults information encoding is become different DTCs to be sent by network
On feedback device on server, in the built-in processor of feedback device by for fault code table contrast, carry out therefore
Barrier judges and analyzes.
According to another embodiment of the invention, further include, between user terminal and remote control, pass through infrared UNICOM,
One key guarantee button is provided with remote control simultaneously.
When user is currently in use user terminal, when user terminal occurs abnormality, user terminal is in display screen
On break down display, now user only need to press and report button for repairment on remote control, and fault relevant information is sent to by network
In feedback device, without phone guarantee, and fault message just can directly be fed back by monitoring modular, is easy to quickly position event
Barrier situation, it is to avoid old man occurs using situation about can not quickly report for repairment, improve Consumer's Experience.
According to another embodiment of the invention, further include, monitoring modular built-in by timer, when monitoring modular prison
Measure the faulty timer afterwards of user terminal to come into operation, by network, fault message is sent by after client's default time
To in the feedback device of server.
In the rarely needed user terminal of user, and a lot of user exists and does not close a terminal, such terminal with regard to long when
Between backstage use, when breaking down at this moment, failure condition is also monitored by detection module, when monitor fault believe
When breath, timer starts timing, by timing means in timer, can be supplied to how long guest's unrestricted choice fault is carried out afterwards
Upload fault message, be not provided with timing means and as immediately break down information, some fault messages only need background program at present
Resend a signal just can solve, so just can complete simple malfunction elimination in the standby time, so avoid
After user's start, also faulty situation is it is ensured that Consumer's Experience.
According to another embodiment of the invention, further include, feedback device is passed through with the after-sale service platform of iptv
Network link, after feedback device receives the fault message of user terminal feedback, carries out maintenance by after-sale service and arranges, maintenance
After arrangement completes, repair message is fed back to by user mobile phone by repair message feedback device, user is informed.
When the failure condition of user terminal is complex, fault message code is fed back to and takes after sale by feedback device
At business, after-sale service directly carries out maintenance and arranges, and the situation that maintenance is arranged is sent to user's handss by repair message feedback
App on machine, user can carry out keeping in repair the understanding of reservation and repair on mobile phone, meets use demand.
Described above be merely exemplary for the purpose of the present invention, and nonrestrictive, those of ordinary skill in the art understand,
In the case of the spirit and scope being limited without departing from claims, many modifications, change or equivalent can be made, but all
To fall within the scope of protection of the present invention.
Claims (4)
1. a kind of autonomous error reporting system of iptv user terminal, is characterized in that, the video source of this system passes through decoder by video source
It is distributed on user terminal by the shunt connecting on server after decoding, the making of the monitoring module monitors terminal in user terminal
With state, user terminal occurs on the feedback device by network-feedback to server after exception.
2. the autonomous error reporting system of iptv user terminal according to claim 1, is characterized in that, user terminal and remote control it
Between pass through infrared UNICOM, be provided with remote control simultaneously one key guarantee button.
3. the autonomous error reporting system of iptv user terminal according to claim 1, is characterized in that, monitoring modular built-in by timing
Device, when monitoring module monitors to user terminal faulty after timer come into operation, by after client's default time by net
Fault message is sent in the feedback device of server network.
4. the autonomous error reporting system of iptv user terminal according to claim 1, is characterized in that, feedback device is sold with iptv's
Service platform passes through network link afterwards, after feedback device receives the fault message of user terminal feedback, is entered by after-sale service
Row maintenance arranges, and after maintenance arrangement completes, by repair message feedback device, repair message is fed back to user mobile phone, to user
Informed.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610885235.2A CN106375854A (en) | 2016-10-11 | 2016-10-11 | Autonomous error-reporting system for IPTV user terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610885235.2A CN106375854A (en) | 2016-10-11 | 2016-10-11 | Autonomous error-reporting system for IPTV user terminal |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106375854A true CN106375854A (en) | 2017-02-01 |
Family
ID=57896177
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610885235.2A Pending CN106375854A (en) | 2016-10-11 | 2016-10-11 | Autonomous error-reporting system for IPTV user terminal |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106375854A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113037938A (en) * | 2019-12-09 | 2021-06-25 | 中国电信股份有限公司 | IPTV video push method, system and storage medium in calling process |
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| CN101048010A (en) * | 2006-03-31 | 2007-10-03 | 株式会社日立制作所 | Method and device for implementing memory function in passive optical network system |
| CN201918994U (en) * | 2010-12-01 | 2011-08-03 | 苏州新海宜通信科技股份有限公司 | FTTH (Fiber To The Home) passive optical link monitoring system |
| CN102257765A (en) * | 2011-06-13 | 2011-11-23 | 华为技术有限公司 | Business quality monitoring device and operation method and system thereof |
| CN102468995A (en) * | 2010-11-16 | 2012-05-23 | 上海未来宽带技术及应用工程研究中心有限公司 | IPTV (internet protocol television) service based terminal user behavior monitoring system |
| CN102843607A (en) * | 2012-07-24 | 2012-12-26 | 四川长虹电器股份有限公司 | Method for monitoring process state in set top box |
-
2016
- 2016-10-11 CN CN201610885235.2A patent/CN106375854A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101048010A (en) * | 2006-03-31 | 2007-10-03 | 株式会社日立制作所 | Method and device for implementing memory function in passive optical network system |
| CN102468995A (en) * | 2010-11-16 | 2012-05-23 | 上海未来宽带技术及应用工程研究中心有限公司 | IPTV (internet protocol television) service based terminal user behavior monitoring system |
| CN201918994U (en) * | 2010-12-01 | 2011-08-03 | 苏州新海宜通信科技股份有限公司 | FTTH (Fiber To The Home) passive optical link monitoring system |
| CN102257765A (en) * | 2011-06-13 | 2011-11-23 | 华为技术有限公司 | Business quality monitoring device and operation method and system thereof |
| CN102843607A (en) * | 2012-07-24 | 2012-12-26 | 四川长虹电器股份有限公司 | Method for monitoring process state in set top box |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113037938A (en) * | 2019-12-09 | 2021-06-25 | 中国电信股份有限公司 | IPTV video push method, system and storage medium in calling process |
| CN113037938B (en) * | 2019-12-09 | 2022-12-20 | 中国电信股份有限公司 | IPTV video push method, system and storage medium in calling process |
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| PB01 | Publication | ||
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Application publication date: 20170201 |