CN106331394A - Voice outbound system and outbound method - Google Patents
Voice outbound system and outbound method Download PDFInfo
- Publication number
- CN106331394A CN106331394A CN201610912045.5A CN201610912045A CN106331394A CN 106331394 A CN106331394 A CN 106331394A CN 201610912045 A CN201610912045 A CN 201610912045A CN 106331394 A CN106331394 A CN 106331394A
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- Prior art keywords
- outgoing call
- task
- queue
- outbound
- voice
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
- H04M3/5234—Uniform load distribution
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1001—Protocols in which an application is distributed across nodes in the network for accessing one among a plurality of replicated servers
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a voice outbound system and outbound method. The voice outbound system comprises an outbound task pool, a database and at least one outbound queue; the outbound task pool acquires an outbound task and records the outbound task in the database; the outbound queue calls the outbound task from the database and initiates an outbound operation. According to the constructed voice outbound system and outbound method, integrated and parallel modes of outbound task processing are achieved, and multiple types of outbound tasks are supported; the concurrent volume of the outbound tasks does not need to take the outbound concurrent pressure which can be borne by a relay into account, and therefore the utilization efficiency of outbound resources is effectively improved; in addition, load balancing and timeliness of the outbound tasks are achieved through a priority strategy and the like, and load balancing and backup for disaster recovery are achieved through frameworks such as a nonlocal server.
Description
Technical field
The present invention relates to system and the calling-out method thereof of a kind of audio call, especially a kind of voice outgoing call system on a large scale
System and calling-out method thereof.
Background technology
At present, existing audio call center is also to rely on manual operation, in particular in the business of voice outgoing call,
It is all to need manually to obtain outgoing call task from OutBound Server and complete the operation of outgoing call.Although some uses OutBound Server to push away
Send business to the mode of business personnel, but still need artificial to receive the business that OutBound Server is pushed.
This causes the function singleness of voice outbound call service at current audio call center, often can only realize specific voice
The operation of outgoing call, and the content of voice outgoing call is single, lacks versatility.
But the business of the voice outgoing call of audio call center carrying at present is of a great variety, and complexity is high, service
Scene is maked rapid progress, and current audio call center cannot adapt to the requirement of business of current voice outgoing call, so often
It is required for different business and sets up audio call center respectively, connect and it also requires different business is made different business
Mouth meets the demand of business classification, and this makes the cost of audio call related service steeply rise.
In addition audio call center also makes the stability of operation system reduce, especially with the relatedness of single business
When audio call central fault so that the specific transactions corresponding to audio call center is delayed machine the most therewith, is just affecting enterprise
Normal operation.
Summary of the invention
The technical problem to be solved in the present invention is the industry of the voice outgoing call at the audio call center in order to overcome prior art
Business is to manually-operated dependence, and applicable class of business is single, system is unstable and high in cost of production defect, it is provided that Yi Zhongyu
The outer paging system of sound and calling-out method thereof, process the system architecture of row, it is achieved the automatization of business, variation by two-stage task
Deng.
The present invention solves above-mentioned technical problem by following technical proposals:
The invention provides a kind of voice calling-out method, be characterized in, described voice calling-out method comprises the following steps:
The outgoing call task of reception is pushed to each outgoing call queue by outgoing call task pool respectively；
Outgoing call queue performs outgoing call task in queue.
The present invention processes row by setting up two-stage task, and one-level is total task pool, and one-level is the task queue of segmentation, from
And realize controlled concurrent outgoing call task system, it is achieved that the integrated and parallel schema of the process of outgoing call task, and realize propping up
Hold polymorphic type outgoing call task.The concurrency of outgoing call task, without considering the concurrent pressure of outgoing call that relaying can bear, is effectively improved
The utilization ratio of outgoing call resource.
It is preferred that described outgoing call task pool priority based on each outgoing call queue and/or the thresholding of each outgoing call queue
Threshold value determines the outgoing call queue needing to push outgoing call task.
The present invention is further with priority and threshold value, while preventing from segmenting task queue overload,
Realize the concurrency that task pushes.
Preferably, described outgoing call task pool, will according to the outgoing call queue corresponding to the classification of outgoing call task or outgoing call task
Outgoing call task pushes to corresponding outgoing call queue.
The present invention also utilizes the classification etc. of outgoing call task to realize the support of polymorphic type task, and the most this multitask is propped up
The pattern held achieves the integrated of outer paging system.
Preferably, described outgoing call task pool record receives outgoing call task and outgoing call task time and business information.
It is preferred that described outgoing call queue performs outgoing call task according to the priority of outgoing call task.
Preferably, the priority of outgoing call task generated based on outgoing call time and/or type of service.
The outgoing call queue of two grades of segmentations in the present invention use priority policy realize the efficient execution of outgoing call task,
Especially with time and the mode of service priority, it is better able to meet the requirement of outgoing call instantaneity under multi-service scene.
It is preferred that in described outgoing call queue without outgoing call task outgoing call queue according to each outgoing call queue priority and/
Or the threshold value of each outgoing call queue obtains outgoing call task from other outgoing call queues.
In addition the present invention is when there is idle phenomenon in the outgoing call queue of two grades of segmentations, utilizes idle resource to assist and is
The outgoing call queue of high load capacity performs outgoing call task, it is achieved outgoing call efficiency.And enter one by priority policy or threshold value etc.
Step realizes the instantaneity of outgoing call.
It is preferred that described outgoing call queue is the outgoing call queue that strange land is arranged.
The outgoing call queue of the present invention uses the framework that strange land is arranged, and while realizing load balancing, that improves scene can
By property.
The invention provides the outer paging system of a kind of voice, be characterized in, the outer paging system of described voice include outgoing call task pool,
Data base and at least one outgoing call queue；
Outgoing call task pool will obtain outgoing call task and by outgoing call task record to described data base；
Outgoing call queue is transferred outgoing call task from described data base and initiates outgoing call.
The outgoing call task pool of the present invention and outgoing call queue all can use server or server cluster, and it can be adopted
With arbitrary server farm framework.
It is preferred that described outgoing call queue initiates outgoing call by communication network.
Preferably, described outgoing call queue is connected to communication network by voice signaling gateway.
Preferably, described communication network is PSTN network (PSTN).
It is preferred that the outer paging system of described voice also includes workflow server, described workflow server performs in outgoing call queue
During outgoing call success, the content of text information obtained from outgoing call task is converted into voice playback.
It is preferred that described outgoing call queue and outgoing call task pool all include the server that multiple strange land is arranged.
On the basis of meeting common sense in the field, above-mentioned each optimum condition, can combination in any, obtain each preferable reality of the present invention
Example.
The most progressive effect of the present invention is:
The outer paging system of the voice that the present invention builds and calling-out method thereof achieve the integrated and parallel of the process of outgoing call task
Pattern, and realize supporting polymorphic type outgoing call task.The outgoing call that the concurrency of outgoing call task can bear without considering relaying is also
Send out pressure, be effectively improved the utilization ratio of outgoing call resource.
In addition the present invention also utilizes priority policy etc. to realize load balancing and the promptness of outgoing call task, and also profit
Realize balancing the load with frameworks such as strange land servers and calamity is standby.
Accompanying drawing explanation
Fig. 1 is the block schematic illustration of the outer paging system of voice of embodiments of the invention 1.
Fig. 2 is the schematic flow sheet of the outgoing call task of embodiments of the invention 1.
Detailed description of the invention
Further illustrate the present invention below by the mode of embodiment, but the most therefore limit the present invention to described reality
Execute among example scope.
The present invention processes row by setting up two-stage task, and one-level is total task pool, is used for obtaining record from each outgoing call
Business send or push all variety classeses and the outgoing call task of varying number, one-level be segmentation task queue, by industry
It is engaged in carrying out task according to type or initiation time etc. and processes the arrangement performed, thus realize controlled concurrent outgoing call task system,
Achieve the integrated and parallel schema of the process of outgoing call task, be effectively improved the utilization ratio of outgoing call resource.But also utilize thin
The task queue itself divided carries out the amine sheet of task priority, improves promptness and instantaneity that task processes.
Below by following embodiment, the present invention is explained further.
Embodiment 1
As it is shown in figure 1, the outer paging system 10 of the voice of the present embodiment include outgoing call task pool 1, data base 2, outgoing call queue 31,
32 and workflow server 8.Wherein outgoing call task pool 1 communicates to connect with service server group 5 and data base 2 respectively, data base 2 with
Outgoing call queue 31,32 communicates to connect, and outgoing call queue 31,32 also communicates to connect with workflow server 8.
Although it should be noted that only two outgoing call queues in the present embodiment, outgoing call task pool based on the present invention
Frame concept, the outer paging system 10 of voice can use any number of outgoing call queue.
The flow process of the outgoing call task pool transmission service of the outer paging system 10 of the voice of the present embodiment comprises the following steps:
Step S101, the server push outgoing call task of each different business of service server group 5.
Step S102, outgoing call task pool 1 obtains outgoing call task, by outgoing call task record to data base 2 and by outside propelling movement
Exhale task to outgoing call queue 31,32.Wherein the server in outgoing call task pool can use strange land trunking mode, the clothes in cluster
Business device can receive concurrent request in load sharing ground, meets large-scale concurrent request, and this cluster includes strange land server simultaneously, if
During 1 Server Error of region, region 2 server can meet service equally, has reached the effect of strange land dual-active.
The outgoing call queue of the outer paging system 10 of voice performs the flow process of business and comprises the following steps:
Step S201, outgoing call queue 31,32 is transferred outgoing call task from data base 2 respectively and initiates outgoing call.
Step S202, when outgoing call success, the content of text information obtained from outgoing call task is converted by workflow server 8
Transmit to PSTN net 7 for voice and by voice signaling gateway 6, and then realize in callee side playback.
Wherein in the present embodiment, the outgoing call queue of the outer paging system 10 of voice performs business and outgoing call task pool transmission service
Flow process synchronizes to carry out.
The outer paging system of the voice that the present embodiment builds achieves the integrated and parallel schema of the process of outgoing call task, Er Qieshi
Now support polymorphic type outgoing call task.The concurrency of outgoing call task is without considering the concurrent pressure of outgoing call that relaying can bear, effectively
Improve the utilization ratio of outgoing call resource.In addition the present invention also utilizes priority policy etc. to realize load balancing and outgoing call task
Promptness, and also utilize the frameworks such as strange land server standby to realize balancing the load and calamity.
The process step of the outgoing call task pool transmission service of the outer paging system 10 of voice is as follows in another embodiment:
Step S1011, the server push outgoing call task of each different business of service server group 5.
Step S1012, outgoing call task pool 1 obtains outgoing call task, and by outgoing call task record to data base 2.Its China and foreign countries
Exhale outgoing call task and outgoing call task time and business information that task pool record receives.
Step S1013, outgoing call task pool 1 priority based on outgoing call queue 31,32 and threshold value determine to be needed to push
The outgoing call queue of outgoing call task.It is different with the priority level in region 2 that the such as server of outgoing call queue is positioned at zones of different 1,
And threshold value is used for the state of the outgoing call task quantity indicating outgoing call queue to bear, such as idle condition, equilibrium-like
State and load condition etc., this threshold value can pre-set as required.Such as outgoing call task pool priority based on queue
And the state of queue carries out task propelling movement, the queue of equal state is with a height of elder generation of priority, during different conditions, with idle condition is
First.
Step S1014, outgoing call task pool 1 is according to the outgoing call queue corresponding to the classification of outgoing call task or outgoing call task and pushes away
Send outgoing call task.
This embodiment achieves outgoing call task pool to the equilibrium assignment of outgoing call task and prevents outgoing call task from too much touching
The thresholding of outgoing call queue.
The process step of the outgoing call queue execution business of the outer paging system 10 of voice is as follows in another embodiment:
Step S2011, outgoing call queue 31,32 transfers outgoing call task from data base 2 respectively, according to the priority of outgoing call task
Initiate outgoing call.The priority of wherein outgoing call task generated based on outgoing call time and/or type of service.As in figure 2 it is shown, task id by
Outgoing call queue+traffic ID+time series mark, such as task xA2, represent the 2nd article of outgoing call task of A business in x queue.Outward
Exhaling queue X priority scheduling task xA1 to carry out outgoing call, last scheduler task xBn carries out outgoing call；Outgoing call module Y priority scheduling task
YA1 carries out outgoing call, and last scheduler task yBn carries out outgoing call.
The most such as, within the outgoing call time limit, outgoing call time task earlier has higher outgoing call priority；Have different
The priority that traffic set is different；The priority of different business can Real-time and Dynamic adjust；The task that service priority is higher has
Higher outgoing call priority.
Step S2012, when outgoing call success, the content of text information obtained from outgoing call task is turned by workflow server 8
Turn to voice and transmitted to PSTN net 7 by voice signaling gateway 6, and then realizing in callee side playback.
This embodiment uses the time to constitute outgoing call task priority with service priority, more can meet under multi-service scene
Outgoing call instantaneity demand.
In the flow process of the outgoing call queue execution business of the outer paging system 10 of voice, outgoing call queue 31,32 is begun in another embodiment
The most whether detection queue exists outgoing call task, if there is not outgoing call task in outgoing call queue, from other outgoing call queues
Obtain outgoing call task.
Such as, according to default outgoing call priority policy, outgoing call queue obtains task from its acquiescence outgoing call task and enters
Row outgoing call, after outgoing call completes, task dequeue；When in the acquiescence outgoing call task of outgoing call queue, nothing, in time exhaling task, can inquire about it
With or without the task to be exhaled beyond cross-domain outgoing call number of thresholds in its outgoing call queue, if existing, then obtain this task and carry out outgoing call, if
Do not exist, do not process.
Wherein it should be noted that when there is multiple outgoing call queue, can according to the priority of each outgoing call queue and/
Or the order of the threshold value of each outgoing call queue obtains outgoing call task from other outgoing call queues.Such as when in outgoing call queue without treating
When exhaling task, other queues are each polled by multiple idle queues, and mutual exclusion obtains the outgoing call task in other outgoing call queues.
This embodiment is without in time exhaling task in outgoing call queue, and outgoing call queue can inquire about outgoing call task in other outgoing call queue
State, such as inquire about with or without the outgoing call task beyond cross-domain outgoing call number of thresholds, task between outgoing call queue can be solved well
Uneven problem, prevents task overstocking in single outgoing call queue.
By the outer paging system of above voice and the description of the detailed description of the invention of calling-out method, the skill of this area
Art personnel are it can be understood that can add required common hardware by software to the structure of paging system outside the voice of the application and put down
The mode of platform realizes.Based on such understanding, prior art is contributed by the technical scheme of the application the most in other words
Part can embody with the form of software product, described computer software product can be stored in storage medium, as
ROM/RAM (read only memory/random access memory), magnetic disc, CD etc., including some instructions with so that a computer
Equipment (can be personal computer, server, or the network equipment etc.) performs some of the embodiment of the present application or embodiment
Method described in part.
The application may utilize numerous general or special purpose computing system environment or configuration realizes.Such as: personal computer,
Server computer, multicomputer system, system based on microprocessor, set top box, programmable consumer-elcetronics devices, network
PC (PC), minicomputer, mainframe computer, include the distributed computing environment etc. of any of the above system or equipment
Deng.
Although the foregoing describing the detailed description of the invention of the present invention, it will be appreciated by those of skill in the art that these
Being merely illustrative of, protection scope of the present invention is defined by the appended claims.Those skilled in the art is not carrying on the back
On the premise of the principle and essence of the present invention, these embodiments can be made various changes or modifications, but these change
Protection scope of the present invention is each fallen within amendment.
Claims (14)
1. a voice calling-out method, it is characterised in that described voice calling-out method comprises the following steps:
The outgoing call task of reception is pushed to each outgoing call queue by outgoing call task pool respectively；
Outgoing call queue performs outgoing call task in queue.
2. voice calling-out method as claimed in claim 1, it is characterised in that described outgoing call task pool is based on each outgoing call queue
Priority and/or the threshold value of each outgoing call queue determine the outgoing call queue needing to push outgoing call task.
3. voice calling-out method as claimed in claim 2, it is characterised in that described outgoing call task pool is according to the class of outgoing call task
Outgoing call queue not or corresponding to outgoing call task, pushes to corresponding outgoing call queue by outgoing call task.
4. voice calling-out method as claimed in claim 1, it is characterised in that the outgoing call that described outgoing call task pool record receives is appointed
Business and outgoing call task time and business information.
5. voice calling-out method as claimed in claim 1, it is characterised in that preferential according to outgoing call task of described outgoing call queue
Level performs outgoing call task.
6. voice calling-out method as claimed in claim 5, it is characterised in that the priority of outgoing call task is based on the outgoing call time
And/or type of service generates.
7. voice calling-out method as claimed in claim 1, it is characterised in that without the outgoing call of outgoing call task in described outgoing call queue
Queue obtains outgoing call according to the priority of each outgoing call queue and/or the threshold value of each outgoing call queue from other outgoing call queues
Task.
8. voice calling-out method as claimed in claim 1, it is characterised in that described outgoing call queue is the outgoing call team that strange land is arranged
Row.
9. the outer paging system of a voice, it is characterised in that the outer paging system of described voice includes outgoing call task pool, data base and at least
One outgoing call queue；
Outgoing call task pool will obtain outgoing call task and by outgoing call task record to described data base；
Outgoing call queue is transferred outgoing call task from described data base and initiates outgoing call.
10. the outer paging system of voice as claimed in claim 9, it is characterised in that described outgoing call queue is initiated by communication network
Outgoing call.
The outer paging system of 11. voices as claimed in claim 10, it is characterised in that voice signaling gateway is passed through in described outgoing call queue
It is connected to communication network.
The outer paging system of 12. voices as claimed in claim 10, it is characterised in that described communication network is PSTN network.
The outer paging system of 13. voices as claimed in claim 9, it is characterised in that the outer paging system of described voice also includes that flow process takes
Business device, described workflow server outgoing call queue perform outgoing call success time, will from outgoing call task obtain content of text information
It is converted into voice playback.
The outer paging system of 14. voices as claimed in claim 9, it is characterised in that described outgoing call queue and outgoing call task pool all wrap
Include the server that multiple strange land is arranged.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610912045.5A CN106331394A (en) | 2016-10-19 | 2016-10-19 | Voice outbound system and outbound method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610912045.5A CN106331394A (en) | 2016-10-19 | 2016-10-19 | Voice outbound system and outbound method |
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Family
ID=57817977
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| CN201610912045.5A Pending CN106331394A (en) | 2016-10-19 | 2016-10-19 | Voice outbound system and outbound method |
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| CN108762896A (en) * | 2018-03-26 | 2018-11-06 | 福建星瑞格软件有限公司 | One kind being based on Hadoop cluster tasks dispatching method and computer equipment |
| CN109587356A (en) * | 2019-02-20 | 2019-04-05 | 携程旅游信息技术（上海）有限公司 | Virtual-number call method, device, system, electronic equipment, storage medium |
| CN112311938A (en) * | 2020-10-30 | 2021-02-02 | 上海淇玥信息技术有限公司 | Intelligent calling method and device and electronic equipment |
| CN113452853A (en) * | 2021-07-06 | 2021-09-28 | 中国电信股份有限公司 | Voice interaction method and device, electronic equipment and storage medium |
| CN113676603A (en) * | 2021-08-06 | 2021-11-19 | 北京三快在线科技有限公司 | Call control method, device, equipment and storage medium |
| CN113784007A (en) * | 2021-09-29 | 2021-12-10 | 深圳追一科技有限公司 | Outbound call method, device, equipment and storage medium |
| CN113784007B (en) * | 2021-09-29 | 2024-06-21 | 深圳追一科技有限公司 | Outbound call communication method, device, equipment and storage medium |
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| CN113676603A (en) * | 2021-08-06 | 2021-11-19 | 北京三快在线科技有限公司 | Call control method, device, equipment and storage medium |
| CN113784007A (en) * | 2021-09-29 | 2021-12-10 | 深圳追一科技有限公司 | Outbound call method, device, equipment and storage medium |
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Application publication date: 20170111 |
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