CN106329728A - Power supply management method and power supply management system - Google Patents

Power supply management method and power supply management system Download PDF

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Publication number
CN106329728A
CN106329728A CN201610814728.7A CN201610814728A CN106329728A CN 106329728 A CN106329728 A CN 106329728A CN 201610814728 A CN201610814728 A CN 201610814728A CN 106329728 A CN106329728 A CN 106329728A
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China
Prior art keywords
control point
monitoring data
contact method
power supply
association
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CN201610814728.7A
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CN106329728B (en
Inventor
楚岐山
王宇
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State Grid Corp of China SGCC
Jining Power Supply Co of State Grid Shandong Electric Power Co Ltd
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State Grid Corp of China SGCC
Jining Power Supply Co of State Grid Shandong Electric Power Co Ltd
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Priority to CN201610814728.7A priority Critical patent/CN106329728B/en
Publication of CN106329728A publication Critical patent/CN106329728A/en
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    • H02J13/0013

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  • Remote Monitoring And Control Of Power-Distribution Networks (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The invention discloses a power supply management method and a power supply management system, and belongs to the power system technology field. According to the power supply management system, a position of a monitoring point, the monitoring data of which satisfies an early warning condition, is determined; a topological structure of a power supply system is acquired; an association monitoring point having a physical relation and a business relation with the monitoring point is determined according to the topological structure; the monitoring data of the association monitoring point is acquired; according to user information and a power supply grade corresponding to the monitoring point, the monitoring data of the association monitoring point, the physical relation and the business relation between the association monitoring point and the monitoring point, the fault reason and the fault correcting strategy of the monitoring point and fault maintenance staff are determined; the fault reason and the fault correcting strategy are transmitted to the fault maintenance staff. According to user information and a power supply grade corresponding to the monitoring point, the monitoring data of the association monitoring point, the physical relation and the business relation between the association monitoring point and the monitoring point, the fault reason and the fault correcting strategy of the monitoring point and the fault maintenance staff are determined, and therefore fault automatic reporting is realized.

Description

A kind of power supply management method and system
Technical field
The present invention relates to technical field of power systems, particularly to a kind of power supply management method and system.
Background technology
Electrical network is the important infrastructure in city, is the important substance guarantee of the national economic development and social progress.Along with The raising of people's living standard, is gradually increased the demand of power supply, has had higher requirement to electric power system, and then to for fulgurite Reason system has had higher requirement.
At present, after power supply management system acquisition user reports for repairment, according to the maintainer that the profile matching of user is corresponding, notice Corresponding maintainer on-site maintenance.
The maintenance procedure of power supply management system is premised on user actively reports for repairment at present, in real life, uses after power failure Family the first reaction mostly is and closes electric brake voluntarily, restores electricity.The fault of hidden danger is had, although user restores electricity voluntarily for some Success, but hidden failure does not eliminate, and future may lead to more major break down.
Summary of the invention
(1) to solve the technical problem that
In order to promote Consumer's Experience, the invention provides a kind of power supply management method and system, can be according to control point pair Answer the information of user and power supply grade, associate the monitoring data of control point, association control point and control point exist physical relation and Business relations, it is judged that the failure cause of control point, fault restoration strategy and breakdown maintenance personnel, it is achieved failure automatic reporting.
(2) technical scheme
In order to achieve the above object, the main technical schemes that the present invention uses includes:
A kind of power supply management method, the method includes:
101, when there is the control point that monitoring data meet early-warning conditions, determine the positional information of described control point;
102, according to positional information and the described topological structure of described control point, determine that there is physics with described control point closes System and the association control point of business relations;
103, obtain user profile corresponding to described control point and power supply grade, the topological structure of electric power system, described pass The monitoring data of connection control point, described topological structure, including: physical arrangement and business structure;
104, the user profile corresponding according to the positional information of described control point, described control point and power supply grade, described The association monitoring data of control point, described association control point and the physical relation of described control point existence and business relations, it is judged that The failure cause of described control point, fault restoration strategy and breakdown maintenance personnel;
105, send described failure cause and fault restoration strategy to described breakdown maintenance personnel, to assist described fault to tie up The personnel that repair keep in repair described control point targetedly;
Wherein, described monitoring data, including following one or more: voltage data, current data, power data;
Described monitoring data are obtained in real time by the monitoring device being pre-installed in each control point;
Described positional information, including: number, control point institute belonging to address, control point belonging to longitude, latitude, control point Belong to floor, control point said units;
Described user profile, including: electrical equipment more than 700 watts of user power utilization demand, power consumption, described electrical equipment Use time, the power consumption of described electrical equipment;
Described early-warning conditions, including following one or more: monitoring data beyond normal value 24%, monitoring data exist In 6 hours beyond normal value frequency more than 4 times, in 24 hours monitor data be not belonging to interval [normal value * 0.31, normally Value * 1.69] number of times more than 7 times.
Alternatively, before step 101 performs, also include:
A, obtains and stores the positional information of each control point, user profile that each control point is corresponding, the power supply of each control point Grade, the normal value of monitoring data.
Alternatively, step 104, including following sub-step:
104-1, according to the positional information of described control point, user profile that described control point is corresponding, power supply grade, described Physical relation that association the monitoring data of control point, described association control point exist with described control point and business relations, described The monitoring data of control point, determine the failure cause of described control point, fault restoration strategy;
104-2, determines matched breakdown maintenance people according to failure cause, the fault restoration strategy of described control point Member.
Alternatively, before step 101 performs, also include:
B, obtains the contact method of each control point correspondence user;
The contact method of described acquisition each control point correspondence user, specifically includes: by the contact method of each control point householder It is defined as the contact method of each control point correspondence user, or, the contact method of each control point electricity charge person of paying is defined as respectively The contact method of control point correspondence user.
Alternatively, after step 104 performs, also include:
C1, determines the contact method of described control point correspondence user from the contact method of each control point householder;
C2, sends reminded contents according to the contact method of described control point correspondence user to described control point correspondence user;
Described reminded contents, including: described breakdown maintenance personal information, described failure cause, described fault restoration strategy.
The present invention is in addition to using above-mentioned power supply management method and reaching above-mentioned failure automatic reporting purpose, and this law invention also uses Following technical scheme, reaches above-mentioned purpose:
A kind of power supply management system, this system, including: acquisition module, analysis module and sending module;
Wherein, described analysis module, for when there is the control point that monitoring data meet early-warning conditions, determining described prison The positional information of control point;Positional information according to described control point and described topological structure, determine and described control point existence The association control point of reason relation and business relations;
Described acquisition module, for obtaining user profile corresponding to described control point and power supply grade, the opening up of electric power system Flutterring structure, the monitoring data of described association control point, described topological structure includes physical arrangement and business structure;
Described analysis module, for the user profile corresponding according to the positional information of described control point, described control point and Power supply grade, the monitoring data of described association control point, the physical relation of described association control point and described control point existence and Business relations, it is judged that the failure cause of described control point, fault restoration strategy and breakdown maintenance personnel;
Described sending module, for sending described failure cause and fault restoration strategy to described breakdown maintenance personnel, with Described breakdown maintenance personnel are assisted to keep in repair described control point targetedly;
Wherein, described monitoring data, including following one or more: voltage data, current data, power data;
Described monitoring data are obtained by the monitoring device being pre-installed in each control point in real time by described acquisition module;
Described monitoring data are obtained by the monitoring device being pre-installed in each control point in real time by described acquisition module;
Described positional information, including: number, control point institute belonging to address, control point belonging to longitude, latitude, control point Belong to floor, control point said units;
Described user profile, including: electrical equipment more than 700 watts of user power utilization demand, power consumption, described electrical equipment Use time, the power consumption of described electrical equipment;
Wherein, early-warning conditions includes following one or more: monitoring data beyond normal value 24%, monitoring data exist In 6 hours beyond normal value frequency more than 4 times, in 24 hours monitor data be not belonging to interval [normal value * 0.31, normally Value * 1.69] number of times more than 7 times.
Alternatively, described acquisition module, before described analysis module determines the positional information of described control point, it is used for obtaining Take and store the positional information of each control point, the user profile that each control point is corresponding, the power supply grade of each control point, monitoring data Normal value.
Alternatively, described analysis module, for according to the positional information of described control point, user that described control point is corresponding The physics that information, power supply grade, the monitoring data of described association control point, described association control point exist with described control point closes System and business relations, the monitoring data of described control point, determine the failure cause of described control point, fault restoration strategy;According to The failure cause of described control point, fault restoration strategy determine matched breakdown maintenance personnel.
Alternatively, described acquisition module, before described analysis module determines the positional information of described control point, it is used for obtaining Take the contact method of each control point correspondence user;
The contact method of described acquisition each control point correspondence user, specifically includes:
The contact method of each control point householder is defined as the contact method of each control point correspondence user, or, by each prison The contact method of the control point electricity charge person of paying is defined as the contact method of each control point correspondence user.
Alternatively, after described acquisition module obtains the contact method of each control point correspondence user, described analysis module, use The contact method of described control point correspondence user is determined in the contact method from each control point householder;
Described sending module, for the contact method according to described control point correspondence user to described control point correspondence user Send reminded contents;
Described reminded contents, including: described breakdown maintenance personal information, described failure cause, described fault restoration strategy.
(3) beneficial effect
The invention has the beneficial effects as follows: according to information and power supply grade, the prison associating control point of control point correspondence user There are physical relation and business relations with control point in control data, association control point, it is judged that the failure cause of control point, fault restoration Strategy and breakdown maintenance personnel, it is achieved failure automatic reporting.
Accompanying drawing explanation
Fig. 1 is a kind of power supply management method schematic flow sheet that the embodiment of the present invention one provides;
Fig. 2 is a kind of power supply management method schematic flow sheet that the embodiment of the present invention two provides;
Fig. 3 is a kind of power supply management system structure schematic diagram that the embodiment of the present invention two provides.
Detailed description of the invention
In order to preferably explain the present invention, in order to understand, below in conjunction with the accompanying drawings, by detailed description of the invention, to this Bright it is described in detail.
At present, after power supply management system acquisition user reports for repairment, according to the maintainer that the profile matching of user is corresponding, notice Corresponding maintainer on-site maintenance.The maintenance procedure of this system is premised on user actively reports for repairment, in real life, has a power failure Rear user's the first reaction mostly is and closes electric brake voluntarily, restores electricity.The fault of hidden danger is had, although user recovers voluntarily for some Power supply achievement, but hidden failure does not eliminate, and may lead to more major break down future, reduces degree of safety.This application provides one Kind of power supply management method and system, according to the information of control point correspondence user and grade of powering, the monitoring data associating control point, There are physical relation and business relations in association control point and control point, it is judged that the failure cause of control point, fault restoration strategy and Breakdown maintenance personnel, it is achieved failure automatic reporting.
Embodiment one
Present embodiments provide a kind of power supply management method, see Fig. 1, the method to implement flow process as follows:
101, when there is the control point that monitoring data meet early-warning conditions, determine the positional information of control point;
Wherein, monitor data, including following one or more: voltage data, current data, power data;
Monitoring data are obtained in real time by the monitoring device being pre-installed in each control point;
Positional information, including: building belonging to number, control point belonging to address, control point belonging to longitude, latitude, control point Layer, control point said units;
Early-warning conditions, including following one or more: monitoring data beyond normal value 24%, monitoring data little 6 Time the interior frequency beyond normal value more than 4 times, in 24 hours monitor data be not belonging to interval [normal value * 0.31, normal value * 1.69] number of times is more than 7 times.
Alternatively, before step 101 performs, also include:
A, obtains and stores the positional information of each control point, user profile that each control point is corresponding, the power supply of each control point Grade, the normal value of monitoring data.
Alternatively, before step 101 performs, also include:
B, obtains the contact method of each control point correspondence user;
Obtain the contact method of each control point correspondence user, specifically include: the contact method of each control point householder is determined For the contact method of each control point correspondence user, or, the contact method of each control point electricity charge person of paying is defined as each monitoring The contact method of the corresponding user of point.
102, according to positional information and the topological structure of control point, determine and there is physical relation and business relations with control point Association control point;
103, obtain user profile corresponding to control point and power grade, the topological structure of electric power system, associate control point Monitoring data, topological structure, including physical arrangement and business structure;
104, according to user profile corresponding to the positional information of control point, control point and power supply grade, associate control point Monitoring data, association control point and the physical relation of control point existence and business relations, it is judged that the failure cause of control point, fault Correcting strategy and breakdown maintenance personnel;
Wherein, user profile, including: electrical equipment more than 700 watts of user power utilization demand, power consumption, electrical equipment Use time, the power consumption of electrical equipment.
Alternatively, step 104, including following sub-step:
104-1, according to the positional information of control point, user profile that control point is corresponding, power supply grade, association control point Monitoring data, association control point and the physical relation of control point existence and business relations, the monitoring data of control point, determine monitoring The failure cause of point, fault restoration strategy;
104-2, determines matched breakdown maintenance personnel according to failure cause, the fault restoration strategy of control point.
Alternatively, after step 104 performs, also include:
C1, determines the contact method of control point correspondence user from the contact method of each control point householder;
C2, sends reminded contents according to the contact method of control point correspondence user to control point correspondence user;
Reminded contents, including: breakdown maintenance personal information, failure cause, fault restoration strategy.
105, send failure cause and fault restoration strategy to breakdown maintenance personnel, with assist trouble maintainer have for The maintenance control point of property.
The method that the present embodiment provides, according to information and power supply grade, the prison associating control point of control point correspondence user There are physical relation and business relations with control point in control data, association control point, it is judged that the failure cause of control point, fault restoration Strategy and breakdown maintenance personnel, it is achieved failure automatic reporting.
Embodiment two
Present embodiments providing a kind of power supply management system, see Fig. 3, the system structure that the present embodiment provides specifically is wrapped Include: obtain mould 301, analyze module 302 and sending module 303.By the reality of the power supply management method that the system shown in Fig. 3 realizes Existing process, as shown in Figure 2.
201: acquisition module obtains and stores the positional information of each control point, user profile that each control point is corresponding, respectively supervises The power supply grade of control point, the normal value of monitoring data;
Acquisition module 301 obtains and stores the positional information of each control point, user profile that each control point is corresponding, respectively monitors The power supply grade of point, the normal value of monitoring data.
Wherein, positional information, including: number, control point institute belonging to address, control point belonging to longitude, latitude, control point Belong to floor, control point said units.
User profile, including: user power utilization demand, power consumption are more than the electrical equipment of the 6th threshold value, the making of electrical equipment With time, the power consumption of electrical equipment.
Such as, positional information is: district belonging to provinces, municipalities and autonomous regions, control point belonging to longitude, latitude, control point, street, little Floor, control point said units, room belonging to building number, door opening number, control point belonging to district, control point.User profile is: user is maximum Electrical equipment more than 700 watts of need for electricity, power consumption, the possible use time of the power consumption electrical equipment more than 700 watts, use The actual power consumption of the electricity electrical equipment more than 700 watts.
202: acquisition module obtains the contact method of each control point correspondence user;
Acquisition module 301 obtains the contact method of each control point correspondence user.
Wherein, obtain the step of the contact method of each control point correspondence user, including: by the correspondent party of each control point householder Formula is defined as the contact method of each control point correspondence user, or, the contact method of each control point electricity charge person of paying is defined as The contact method of each control point correspondence user.
203: after analysis module analysis exists the control point that monitoring data meet early-warning conditions, determine the position of control point Information;
After analysis module 302 is analyzed and be there is the control point that monitoring data meet early-warning conditions, determine the position of control point Information.
Wherein, supervision packet includes following one or more: voltage data, current data, power data;
Early-warning conditions includes following one or more: monitoring data exceed the 24% of normal value, monitor data at 6 hours The interior frequency beyond normal value monitors data and is not belonging to interval [normal value * 0.31, normal value * more than 4 times, in 24 hours 1.69] number of times is more than 7 times.
With monitoring data as voltage data, as a example by its normal value is 220 volts, early-warning conditions includes following one or many Kind: voltage data beyond 24% times of 220 volts, voltage data in 6 hours beyond the frequency of 220 volts more than 4 times, at 24 hours Interior voltage data is not belonging to the number of times in interval [220 volt * 0.31,220 volt * 1.69] more than 7 times.
204: acquisition module obtains user profile corresponding to control point and power supply grade, the topological structure of electric power system, pass The monitoring data of connection control point;
Acquisition module 301 obtains user profile corresponding to control point and power supply grade, the topological structure of electric power system, association The monitoring data of control point.
Wherein, topological structure includes physical arrangement and business structure;
205: analyze module and determine according to the positional information of control point, topological structure and there is physical relation and industry with control point The association control point of business relation;
Analyze module 302 to determine according to the positional information of control point, topological structure and there is physical relation and industry with control point The association control point of business relation.
206: analyze module according to user profile corresponding to the positional information of control point, control point and power supply grade, association There are physical relation and business relations with control point in the monitoring data of control point, association control point, it is judged that the fault of control point is former Cause, fault restoration strategy and breakdown maintenance personnel;
Analyze module 302 according to user profile corresponding to the positional information of control point, control point and power supply grade, associate prison The monitoring data of control point, association control point and the physical relation of control point existence, business relations, it is judged that the fault of control point is former Cause, fault restoration strategy and breakdown maintenance personnel.
This step, can first according to the information of control point correspondence user, power supply grade, the monitoring data of association control point, There are the monitoring data of physical relation and business relations and control point in association control point and control point, determines that the fault of control point is former Cause, fault restoration strategy;Failure cause according to control point, fault restoration strategy determine matched breakdown maintenance personnel.
Wherein, the information of control point correspondence user includes that the electricity consumption more than 700 watts of user power utilization demand, power consumption sets Standby, use time, the power consumption of electrical equipment of electrical equipment, it will be appreciated that user power utilization situation, for the determination of failure cause Reference is provided.The monitoring data of association control point, it will be appreciated that the situation of each data when fault occurs, for the determination of failure cause Reference is provided.There are the monitoring data of physical relation and business relations and control point in association control point and control point, it will be appreciated that The each situation that associate control point relevant to control point, and respectively associate the data cases of control point when fault occurs, for fault The determination of reason provides reference.Power supply grade, it will be appreciated that fault restoration urgency level, provides reference for fault restoration strategy.
207: sending module sends failure cause and fault restoration strategy to breakdown maintenance personnel, keep in repair people with assist trouble Member keeps in repair control point targetedly.
Sending module 303 sends failure cause and fault restoration strategy to breakdown maintenance personnel, keeps in repair people with assist trouble Member keeps in repair control point targetedly.
Prepare it addition, the user in order to make control point corresponding carries out maintenance, after step 207 performs, analyze module 302 The contact method of control point correspondence user can also be determined from the contact method of each control point householder;Sending module 303 according to The contact method of control point correspondence user, sends reminded contents to control point correspondence user.
Wherein, reminded contents includes but not limited to: breakdown maintenance personal information, failure cause, fault restoration strategy.
The system that the present embodiment provides, after monitoring data meet the control point of early-warning conditions, automatic decision control point Failure cause, fault restoration strategy and breakdown maintenance personnel, it is achieved failure automatic reporting.
The system that the present embodiment provides, according to information and power supply grade, the prison associating control point of control point correspondence user There are physical relation and business relations with control point in control data, association control point, it is judged that the failure cause of control point, fault restoration Strategy and breakdown maintenance personnel, it is achieved failure automatic reporting.

Claims (10)

1. a power supply management method, it is characterised in that described method, including:
101, when there is the control point that monitoring data meet early-warning conditions, determine the positional information of described control point;
102, according to positional information and the described topological structure of described control point, determine with described control point exist physical relation and The association control point of business relations;
103, obtain user profile corresponding to described control point and power supply grade, the topological structure of electric power system, described association prison The monitoring data of control point, described topological structure, including: physical arrangement and business structure;
104, the user profile corresponding according to the positional information of described control point, described control point and power supply grade, described association Physical relation that the monitoring data of control point, described association control point and described control point exist and business relations, it is judged that described The failure cause of control point, fault restoration strategy and breakdown maintenance personnel;
105, send described failure cause and fault restoration strategy to described breakdown maintenance personnel, to assist described breakdown maintenance people Member keeps in repair described control point targetedly;
Wherein, described monitoring data, including following one or more: voltage data, current data, power data;
Described monitoring data are obtained in real time by the monitoring device being pre-installed in each control point;
Described positional information, including: building belonging to number, control point belonging to address, control point belonging to longitude, latitude, control point Layer, control point said units;
Described user profile, including: electrical equipment more than 700 watts of user power utilization demand, power consumption, the making of described electrical equipment With time, the power consumption of described electrical equipment;
Described early-warning conditions, including following one or more: monitoring data beyond normal value 24%, monitoring data little 6 Time the interior frequency beyond normal value more than 4 times, in 24 hours monitor data be not belonging to interval [normal value * 0.31, normal value * 1.69] number of times is more than 7 times.
Method the most according to claim 1, it is characterised in that before step 101 performs, also include:
A, obtain and store the positional information of each control point, the user profile that each control point is corresponding, the power supply grade of each control point, The normal value of monitoring data.
Method the most according to claim 1, it is characterised in that step 104, including following sub-step:
104-1, according to the positional information of described control point, the user profile that described control point is corresponding, power grade, described association Physical relation that the monitoring data of control point, described association control point and described control point exist and business relations, described monitoring The monitoring data of point, determine the failure cause of described control point, fault restoration strategy;
104-2, determines matched breakdown maintenance personnel according to failure cause, the fault restoration strategy of described control point.
Method the most according to claim 1, it is characterised in that before step 101 performs, also include:
B, obtains the contact method of each control point correspondence user;
The contact method of described acquisition each control point correspondence user, specifically includes: determined by the contact method of each control point householder For the contact method of each control point correspondence user, or, the contact method of each control point electricity charge person of paying is defined as each monitoring The contact method of the corresponding user of point.
Method the most according to claim 4, it is characterised in that after step 104 performs, also include:
C1, determines the contact method of described control point correspondence user from the contact method of each control point householder;
C2, sends reminded contents according to the contact method of described control point correspondence user to described control point correspondence user;
Described reminded contents, including: described breakdown maintenance personal information, described failure cause, described fault restoration strategy.
6. a power supply management system, it is characterised in that described system, including: acquisition module, analysis module and sending module;
Wherein, described analysis module, for when there is the control point that monitoring data meet early-warning conditions, determining described control point Positional information;Positional information according to described control point and described topological structure, determine that there is physics with described control point closes System and the association control point of business relations;
Described acquisition module, for obtaining user profile corresponding to described control point and power supply grade, the topology knot of electric power system Structure, the monitoring data of described association control point, described topological structure includes physical arrangement and business structure;
Described analysis module, for the user profile corresponding according to the positional information of described control point, described control point and power supply Physical relation that grade, the monitoring data of described association control point, described association control point and described control point exist and business Relation, it is judged that the failure cause of described control point, fault restoration strategy and breakdown maintenance personnel;
Described sending module, for sending described failure cause and fault restoration strategy to described breakdown maintenance personnel, with auxiliary Described breakdown maintenance personnel keep in repair described control point targetedly;
Wherein, described monitoring data, including following one or more: voltage data, current data, power data;
Described monitoring data are obtained by the monitoring device being pre-installed in each control point in real time by described acquisition module;
Described monitoring data are obtained by the monitoring device being pre-installed in each control point in real time by described acquisition module;
Described positional information, including: building belonging to number, control point belonging to address, control point belonging to longitude, latitude, control point Layer, control point said units;
Described user profile, including: electrical equipment more than 700 watts of user power utilization demand, power consumption, the making of described electrical equipment With time, the power consumption of described electrical equipment;
Wherein, early-warning conditions includes following one or more: monitoring data beyond normal value 24%, monitoring data little 6 Time the interior frequency beyond normal value more than 4 times, in 24 hours monitor data be not belonging to interval [normal value * 0.31, normal value * 1.69] number of times is more than 7 times.
Method the most according to claim 6, it is characterised in that described acquisition module, determines described in described analysis module Before the positional information of control point, for obtain and store the positional information of each control point, user profile that each control point is corresponding, The power supply grade of each control point, the normal value of monitoring data.
Method the most according to claim 6, it is characterised in that described analysis module, for the position according to described control point Confidence breath, the user profile that described control point is corresponding, power supply grade, the monitoring data of described association control point, described association prison Control physical relation and business relations, the monitoring data of described control point that point exists with described control point, determine described control point Failure cause, fault restoration strategy;Failure cause according to described control point, fault restoration strategy determine matched event Barrier maintainer.
Method the most according to claim 6, it is characterised in that described acquisition module, determines described in described analysis module Before the positional information of control point, for obtaining the contact method of each control point correspondence user;
The contact method of described acquisition each control point correspondence user, specifically includes:
The contact method of each control point householder is defined as the contact method of each control point correspondence user, or, by each control point The contact method of the electricity charge person of paying is defined as the contact method of each control point correspondence user.
Method the most according to claim 9, it is characterised in that described acquisition module obtains each control point correspondence user's After contact method, described analysis module, for determining that from the contact method of each control point householder described control point is to application The contact method at family;
Described sending module, for sending to described control point correspondence user according to the contact method of described control point correspondence user Reminded contents;
Described reminded contents, including: described breakdown maintenance personal information, described failure cause, described fault restoration strategy.
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CN110601898B (en) * 2019-09-20 2022-05-17 平安科技(深圳)有限公司 Abnormity early warning method, abnormity early warning device, server and storage medium

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