CN106327711B - Method and system for realizing VTM service - Google Patents
Method and system for realizing VTM service Download PDFInfo
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- CN106327711B CN106327711B CN201510342537.0A CN201510342537A CN106327711B CN 106327711 B CN106327711 B CN 106327711B CN 201510342537 A CN201510342537 A CN 201510342537A CN 106327711 B CN106327711 B CN 106327711B
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- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
- G07F19/20—Automatic teller machines [ATMs]
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Abstract
The invention discloses a method and a system for realizing VTM service, comprising the following steps: respectively packaging an agent side agent toolbar comprising an interface A, a desktop sharing service and a (SipPhone) for each enterprise user; and establishing communication connection between an interface A, a desktop sharing service and a SipPhone in the seat side seat toolbar and between the interface A, the desktop sharing service and the SipPhone of the VTM through a Virtual Teller Machine (VTM) platform. According to the invention, the seat toolbar is packaged for enterprise users, and the seat toolbar and the VTM are utilized to realize rapid deployment connection, so that the VTM service deployment speed is improved, and the VTM service adjustment cost is reduced.
Description
Technical Field
The present application relates to Virtual Teller Machine (VTM) technology, and more particularly, to a method and system for implementing VTM services.
Background
The VTM technology is developed from the ATM technology, and compared with the ATM which can only store and fetch money, the VTM not only can realize basic services of inquiry, money storage, money fetching and transfer, but also can develop counter services of card issuing, account selling, loss reporting, deposit certificate issuing and the like. Through the video conference system on the VTM, the user can also communicate with customer service personnel through the VTM system. The customer service personnel can also judge the identity of the user by the aid of the method, and one-to-one visual service is provided for the user. The VTM integrates bank counter human resources, reduces the cost of bank human resources and improves the handling efficiency of related businesses. Based on the advantages of the VTM system, services that need to be guided by customer personnel at present, such as a house accumulation fund inquiry service, a related telecommunication service of a mobile business hall, a water, electricity and gas payment service, and the like, are gradually developed towards the direction of implementation through the VTM technology.
Although VTMs have a good architecture in terms of system performance, there is a significant cost in deploying VTM tools. Such as the purchase cost of VTM instruments, the rental cost of placement, the cost of network leases, and the maintenance cost of the system. For businesses that already have sophisticated service networks, they are not anxious to use VTM technology at high cost. The method is limited by the cost problem, and the VTM platform is expected to be used in a mode of adopting a shared VTM system, so that the construction cost of the VTM platform is reduced. Specifically, in the current VTM market, manufacturers provide an integrated solution to provide the service capability of the VTM by using a private interface or a mode that an external interface is not provided.
The private interface mode is adopted to open the capacity to the third-party enterprise, however, the private interface mode is adopted, the system development is complex, professional technical specifications and standards related to voice and video communication are involved, the realization difficulty is high for common IT integrators or software developers at the user side, the VTM business is inconvenient to deploy quickly, and the service capacity is formed. The integrated solution is that a manufacturer provides a scheme of slave machines, platforms and back-end services, and in the method, partners are fixed, the integration experience is mature, the services can be deployed rapidly, but the integrated services are required to be provided, and the VTM service capability cannot be provided according to the requirements. If the system is adjusted, the existing system cannot be used for design, and the development cost is very high.
Disclosure of Invention
In order to solve the technical problem, the invention provides a method and a system for realizing VTM service, which can rapidly deploy a VTM service system and have low cost.
In order to achieve the object of the present invention, the present invention provides a method for implementing VTM service of a virtual teller machine, comprising:
respectively packaging an agent side agent toolbar comprising an agent interface A interface, desktop sharing service and a soft phone SipPhone supporting the Sip protocol for each enterprise user;
and establishing communication connection between an interface A in the seat side seat toolbar, desktop sharing service and an interface A of the SipPhone and VTM equipment, desktop sharing service and the SipPhone through the VTM platform.
Further, the package including the a interface, the desktop sharing service, and the SipPhone seat side seat toolbar specifically includes:
and adding the A interface, the desktop sharing service and the SIPHONE in the toolbar through an object type expansion component OCX control for packaging to generate the seat side toolbar.
Further, an a interface is an interface developed by javasicmpt, and the a interface includes: the agent is busy, and/or the agent is on hold, and/or the agent is on hook, and/or the development interface of the agent service.
Further, establishing a communication connection between an interface a in the seat-side seat toolbar and an interface a of the VTM tool specifically includes:
when the interface A comprises a development interface that the seat is busy, the development interface that the seat is busy in the seat side seat toolbar and the development interface that the seat is busy in the VTM machine are connected with an OCX control in the VTM machine through a computer-telephone integration CTI and a Telephone Service Application Programming Interface (TSAPI) of a VTM platform so as to realize that the seat is busy;
when the interface A comprises a development interface kept by the seat, the development interface kept by the seat in the seat side seat toolbar and the development interface kept by the seat of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of a VTM platform so as to realize the maintenance of the seat;
when the interface A comprises a development interface of the seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar and the development interface of the seat hanging machine of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI (computer telephony integration) of a VTM platform so as to realize the seat hanging machine;
when the interface A comprises a development interface of the seat service, the development interface of the seat service in the seat side seat toolbar and the development interface of the seat service of the VTM machine are connected with an OCX control in the VTM machine through a CTI of a VTM platform so as to realize the seat service.
Further, establishing a communication connection between a desktop sharing service in the seat side seat toolbar and a desktop sharing service of the VTM tool specifically includes:
and the desktop sharing service in the seat side seat toolbar is in communication connection with the desktop sharing service through the connection of a Multimedia Access Gateway (MAGW) of the VTM platform and an OCX control in the VTM machine tool so as to realize the desktop sharing service of the seat.
Further, the method further comprises: and adding the seat side seat working bar to a preset position of a shared webpage, so that when a user accesses the shared webpage, VTM service is carried out through the seat side seat tool bar of the shared webpage.
Further, the method also comprises the step of adding a zero configuration server WAS to the VTM platform, wherein the WAS realizes automatic allocation of the seat number of the seat and the terminal number of the terminal according to the seat number and the terminal number which are provided by the VTM platform for the seat and the seat side terminal.
Further, the method further comprises: and setting a TSAPI interface on the interface A, connecting the interface A with an MAGW interface of the VTM machine tool through TSAPI, and providing a WebCall interface and a WebChat interface for webpage chat for terminal services.
Further, the method further comprises: and packaging a webpage call interface in the VTM machine for realizing the automatic registration of the terminal SipPhone and packaging an external interface of the SipPhone and the desktop sharing service.
Further, the method further comprises:
and realizing the service management and/or queuing functions of seat voice, and/or video, and/or webCall, and/or WebChat through the CTI of the VTM platform.
Further, the method further comprises:
and adding a preset application network or automatically distributing traffic ACD (automatic call distribution) to the VTM platform to realize automatic flow processing and automatic call distribution of VTM services.
On the other hand, the present application further provides a system for implementing VTM services, including: a seat side device and a VTM platform; wherein,
the seat side device comprises an encapsulation unit which is used for respectively encapsulating a seat side seat toolbar comprising an interface A, a desktop sharing service and a SipPhone for each enterprise user;
the VTM platform comprises a connecting unit, and the connecting unit is used for establishing communication connection between an interface A in the seat side seat toolbar, the desktop sharing service and the interface A of the SipPhone and the VTM tool, the desktop sharing service and the SipPhone.
Further, the encapsulating unit is specifically configured to encapsulate the toolbar including the a interface, the desktop sharing service, and the SipPhone seat side seat specifically includes:
and adding the A interface, the desktop sharing service and the SIPHONE to the corresponding tool bars of the enterprise users through an object type expansion component OCX control for packaging to generate the seat side seat tool bars of the enterprise users.
Further, the connection unit is particularly adapted to,
when the interface A comprises a development interface that the seat is busy, the development interface that the seat is busy in the seat side seat toolbar and the development interface that the seat is busy in the VTM machine are connected with an OCX control in the VTM machine through computer telephony integration CTI and TSAPI of a VTM platform so as to realize that the seat is busy;
when the interface A comprises a development interface kept by the seat, the development interface kept by the seat in the seat side seat toolbar and the development interface kept by the seat of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of a VTM platform so as to realize the maintenance of the seat;
when the interface A comprises a development interface of the seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar and the development interface of the seat hanging machine of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI (computer telephony integration) of a VTM platform so as to realize the seat hanging machine;
when the interface A comprises a development interface of the seat service, the development interface of the seat service in the seat side seat toolbar and the development interface of the seat service of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of a VTM platform so as to realize the seat service;
and establishing communication connection between the desktop sharing service of the seat side seat tool bar and the desktop sharing service of the SipPhone and the desktop sharing service of the VTM machine and the SipPhone.
Further, the connection unit is specifically configured to establish a communication connection between an interface a and a SipPhone in the seat-side seat toolbar and an interface a and a SipPhone of the VTM tool;
and realizing communication connection between the desktop sharing service in the seat side seat toolbar and the desktop sharing service of the VTM tool through the MAGW of the VTM platform and the OCX control in the VTM tool, and further realizing the desktop sharing service of the seat.
Further, the seat side device further comprises a setting unit, which is used for adding the seat side seat working bar to a preset position of a shared webpage, so that when a user accesses the shared webpage, the VTM service is performed through the seat side seat toolbar of the shared webpage.
Further, the VTM platform is further provided with a zero configuration server WAS, which is used to provide the agent numbers and the terminal numbers for the agent and the agent side terminals, and to implement automatic allocation of the agent numbers of the agent and the terminal numbers of the terminal.
Furthermore, a TSAPI interface is set on the A interface, and the seat side device further comprises a service interface unit which is used for being connected with an MAGW interface of the VTM machine tool through the TSAPI interface and providing WebCall and WebChat interfaces for terminal services.
Further, the system also comprises a VTM machine tool, wherein the VTM machine tool at least comprises a webpage calling unit used for packaging a webpage calling interface, realizing the automatic registration of the terminal SipPhone and packaging an external interface of the terminal SipPhone and the desktop sharing service.
Further, the VTM platform is also used to,
the agent voice, and/or video, and/or webCall, and/or WebChat service management and/or queuing functions are realized through CTI.
Further, the VTM platform is also used to,
and adding a preset application network or ACD to realize the automatic flow processing and automatic call distribution of the VTM service.
Compared with the prior art, the technical scheme provided by the invention comprises the following steps: respectively packaging an agent side agent toolbar comprising an interface A, a desktop sharing service and a (SipPhone) for each enterprise user; and establishing communication connection between an interface A, a desktop sharing service and a SipPhone in the seat side seat toolbar and between the interface A, the desktop sharing service and the SipPhone of the VTM through a Virtual Teller Machine (VTM) platform. According to the invention, the seat toolbar is packaged for enterprise users, and the seat toolbar and the VTM are utilized to realize rapid deployment connection, so that the VTM service deployment speed is improved, and the VTM service adjustment cost is reduced.
Drawings
The accompanying drawings are included to provide a further understanding of the claimed subject matter and are incorporated in and constitute a part of this specification, illustrate embodiments of the subject matter and together with the description serve to explain the principles of the subject matter and not to limit the subject matter.
FIG. 1 is a flow chart of a method for implementing VTM services of the present invention;
fig. 2 is a block diagram of a system for implementing a VTM service according to the present invention.
Detailed Description
To make the objects, technical solutions and advantages of the present application more apparent, embodiments of the present application will be described in detail below with reference to the accompanying drawings. It should be noted that the embodiments and features of the embodiments in the present application may be arbitrarily combined with each other without conflict.
Fig. 1 is a flowchart of a method for implementing a VTM service according to the present invention, as shown in fig. 1, including:
The package contains an interface a, a desktop sharing service, and a SipPhone seat side seat toolbar specifically including:
and generating an agent side agent toolbar after packaging through an object class extension component (OCX) control A interface, a desktop sharing service and a SipPhone in the toolbar.
It should be noted that the method for encapsulating the a interface, the desktop sharing service and the SipPhone is a conventional technical means for those skilled in the art, and will not be described herein.
The interface A is an interface developed by JavaScipt, and comprises: the agent is busy, and/or the agent is on hold, and/or the agent is on hook, and/or the development interface of the agent service.
In this step, establishing a communication connection between an interface a in the seat side seat toolbar and an interface a of the VTM tool specifically includes:
when the Interface A comprises a development Interface that the seat is busy, the development Interface that the seat in the seat side tool bar is busy and the development Interface that the seat in the VTM machine is busy are connected with an OCX control in the VTM machine through a Computer Telephony Integration (CTI) and Telephone Service Application Programming Interface (TSAPI) of the VTM platform so as to realize that the seat is busy;
when the interface A comprises a development interface kept by an agent, the development interface kept by the agent in the agent side agent toolbar and the development interface kept by the agent of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of the VTM platform so as to realize the agent maintenance;
when the interface A comprises a development interface of a seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar and the development interface of the seat hanging machine of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of the VTM platform so as to realize the seat hanging machine;
when the interface A comprises a development interface of the seat service, the development interface of the seat service in the seat side seat toolbar is connected with the development interface of the seat service of the VTM machine tool through the CTI of the VTM platform and the OCX control in the VTM machine tool so as to realize the seat service.
Establishing a communication connection between a desktop sharing service in an agent side agent toolbar and a desktop sharing service of a VTM (virtual machine tool) specifically comprises the following steps:
the desktop sharing service in the seat side seat toolbar is connected with the OCX control in the VTM machine tool through the Multimedia Access Gateway (MAGW) of the VTM platform, so that the communication connection with the desktop sharing service is realized, and the desktop sharing service of the seat is realized.
It should be noted that after the SipPhone in the seat toolbar is in communication connection with the SipPhone of the VTM tool, the video and voice call terminal functions of the seat and the VTM terminal are realized. Generally, during the communication process, relevant processing is required for the video or the language, for example, rendering and displaying the video.
The method of the invention also comprises the following steps: and adding the seat side seat working bar to a preset position of the shared webpage, so that when a user accesses the shared webpage, the VTM service is carried out through the seat side seat tool bar of the shared webpage.
The method also comprises the step of adding a zero configuration server (WAS) in the VTM platform, wherein the WAS realizes the automatic allocation of the agent number of the agent and the terminal number of the terminal according to the agent number and the terminal number which are provided by the VTM platform for the agent and the agent side terminal.
The interface A of the invention also comprises a Telephone Service Application Programming Interface (TSAPI) interface which is used for connecting with a Multimedia Access Gateway (MAGW) interface of a VTM machine tool and providing WebCall and WebChat interfaces for terminal services.
The method of the invention also comprises the following steps: and packaging a webpage call interface in the VTM machine for realizing the automatic registration of the terminal SipPhone and packaging an external interface of the SipPhone and the desktop sharing service. Here, the encapsulation method is the same as that of the conventional voice call, and is implemented by encapsulating SipPhone as an OCX control.
The method of the invention also comprises the following steps: and the CTI of the VTM platform realizes the service management and/or queuing functions of the seat voice, and/or the video, and/or the webCall, and/or the WebChat.
The method of the invention also comprises the following steps: adding a preset application network or Automatic Call Distribution (ACD) to the VTM platform to realize the Automatic flow processing and Automatic Call Distribution of VTM services. Here, the preset application network may be ZXIN (zhongxing intelligent network).
According to the invention, the seat toolbar is packaged for enterprise users, and the seat toolbar and the VTM are utilized to realize rapid deployment connection, so that the VTM service deployment speed is improved, and the VTM service adjustment cost is reduced.
Fig. 2 is a system for implementing VTM services according to the present invention, as shown in fig. 2, including: a seat side device and a VTM platform; wherein,
the seat side device comprises an encapsulation unit which is used for respectively encapsulating a seat side seat toolbar comprising an interface A, a desktop sharing service and a SipPhone for each enterprise user;
the VTM platform comprises a connecting unit, and the connecting unit is used for establishing communication connection between an interface A in the seat side seat toolbar, the desktop sharing service and the interface A of the SipPhone and the VTM tool, the desktop sharing service and the SipPhone.
The encapsulation unit is specifically configured to encapsulate a side seat toolbar including an interface a, a desktop sharing service, and a SipPhone seat, and specifically includes: and respectively adding an A interface, desktop sharing service and SIPHONE for each enterprise user in the corresponding toolbar through an object type expansion component OCX control for packaging to generate the seat side seat toolbar of each enterprise user.
The connection unit is particularly intended for use in connection with,
when the interface A comprises a development interface for the busy display of the seat, the computer telephone integrated CTI is connected with an OCX control in a VTM machine tool, and the development interface for the busy display of the seat in the seat side tool bar is connected with the development interface for the busy display of the seat of the VTM machine tool, so that the busy display of the seat is realized;
when the interface A comprises a development interface kept by an agent, the development interface kept by the agent in the agent side agent toolbar and the development interface kept by the agent of the VTM machine are connected with an OCX control in the VTM machine through CTI and TSAPI of the VTM platform, so that the agent is kept;
when the interface A comprises a development interface of a seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar is connected with a development interface of the seat hanging machine of a VTM machine tool through the connection of CTI and an OCX control in the VTM machine tool, and the seat hanging machine is realized;
when the interface A comprises a development interface of the seat service, the development interface of the seat service in the seat side seat toolbar is connected with a development interface of the seat service of a VTM machine tool through the connection of CTI and an OCX control in the VTM machine tool so as to realize the seat service;
and establishing communication connection between the seat side seat tool bar desktop sharing service and the SipPhone and the desktop sharing service and the SipPhone of the VTM machine.
The connection unit is specifically used for establishing communication connection between an interface A and an SipPhone in the seat side seat toolbar and an interface A and an SipPhone of the VTM tool;
the communication connection between the desktop sharing service in the seat side seat toolbar and the desktop sharing service of the VTM machine tool is realized through the MAGW of the VTM platform and the OCX control in the VTM machine tool, and further the desktop sharing service of the seat is realized.
The seat side device further comprises a setting unit, wherein the setting unit is used for adding the seat side seat working bar to the preset position of the shared webpage, so that when a user accesses the shared webpage, the VTM service is carried out through the seat side seat tool bar of the shared webpage.
The VTM platform is also provided with a zero configuration server (WAS) which is used for providing the seat number and the terminal number for the seat and the seat side terminal and realizing the automatic distribution of the seat number of the seat and the terminal number of the terminal.
The A interface is provided with a TSAPI interface, the seat side device also comprises a service interface unit which is used for connecting with a Multimedia Access Gateway (MAGW) interface of a VTM machine tool through the TSAPI, and WebCall and WebChat interfaces are provided for terminal services.
The system of the invention also comprises a VTM machine tool, wherein the VTM machine tool at least comprises a webpage calling unit which is used for packaging the webpage calling interface, realizing the automatic registration of the terminal SipPhone and packaging the external interface of the SipPhone and the desktop sharing service.
The VTM platform is also used for realizing the seat voice, and/or video, and/or webCall, and/or WebChat service management and/or queuing functions through CTI.
The VTM platform is also used for adding a preset application network or ACD to realize the automatic flow processing and automatic call distribution of VTM services.
Although the embodiments disclosed in the present application are described above, the descriptions are only used for facilitating the understanding of the embodiments of the present application, and are not intended to limit the present application, such as the specific implementation methods in the embodiments of the present invention. It will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the spirit and scope of the disclosure as defined by the appended claims.
Claims (19)
1. A method for implementing VTM services for virtual teller machines, comprising:
respectively packaging an agent side agent toolbar comprising an agent interface A interface, desktop sharing service and a soft phone SipPhone supporting the Sip protocol for each enterprise user, wherein the A interface comprises a development interface of the agent service;
when an interface A in the seat side seat toolbar comprises a development interface of the seat service, the development interface of the seat service in the seat side seat toolbar and the development interface of the seat service of the VTM machine are connected with an OCX control in the VTM machine through a CTI of a VTM platform so as to realize the seat service;
the desktop sharing service in the seat side seat toolbar is in communication connection with the desktop sharing service through the connection of a Multimedia Access Gateway (MAGW) of a VTM platform and an OCX control in the VTM machine tool so as to realize the desktop sharing service of the seat;
and the SipPhone in the seat side seat toolbar establishes communication connection with the SipPhone of the VTM machine through the VTM platform.
2. The method of claim 1, wherein the encapsulating comprises an a interface, a desktop sharing service, and a SipPhone seat side seat toolbar, including:
and adding the A interface, the desktop sharing service and the SIPHONE in the toolbar through an object type expansion component OCX control for packaging to generate the seat side toolbar.
3. Method according to claim 1 or 2, characterized in that said a-interface is an interface developed by javasicmpt, said a-interface further comprising: the agent is busy, and/or the agent is kept, and/or the agent is on-hook.
4. The method of claim 3, further comprising:
when the interface A comprises a development interface that the seat is busy, the development interface that the seat is busy in the seat side seat toolbar and the development interface that the seat is busy in the VTM machine are connected with an OCX control in the VTM machine through a computer-telephone integration CTI and a Telephone Service Application Programming Interface (TSAPI) of a VTM platform so as to realize that the seat is busy;
when the interface A comprises a development interface kept by the seat, the development interface kept by the seat in the seat side seat toolbar and the development interface kept by the seat of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of a VTM platform so as to realize the maintenance of the seat;
and when the interface A comprises a development interface of the seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar and the development interface of the seat hanging machine of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI (computer telephony integration) of a VTM platform so as to realize the seat hanging machine.
5. The method according to claim 1 or 2, characterized in that the method further comprises: and adding the seat side seat working bar to a preset position of a shared webpage, so that when a user accesses the shared webpage, VTM service is carried out through the seat side seat tool bar of the shared webpage.
6. The method according to claim 1 or 2, characterized in that the method further comprises adding a zero configuration server WAS to the VTM platform, wherein the WAS realizes automatic allocation of the agent number of the agent and the terminal number of the terminal according to the agent number and the terminal number provided by the VTM platform for the agent and the agent side terminal.
7. The method according to claim 1 or 2, characterized in that the method further comprises: and setting a TSAPI interface on the interface A, connecting the interface A with an MAGW interface of the VTM machine tool through TSAPI, and providing a WebCall interface and a WebChat interface for webpage chat for terminal services.
8. The method according to claim 1 or 2, characterized in that the method further comprises: and packaging a webpage call interface in the VTM machine for realizing the automatic registration of the terminal SipPhone and packaging an external interface of the SipPhone and the desktop sharing service.
9. The method of claim 1, further comprising:
and realizing the service management and/or queuing functions of seat voice, and/or video, and/or webCall, and/or WebChat through the CTI of the VTM platform.
10. The method of claim 1, further comprising:
and adding a preset application network or automatically distributing traffic ACD (automatic call distribution) to the VTM platform to realize automatic flow processing and automatic call distribution of VTM services.
11. A system for implementing a VTM service, comprising: a seat side device and a VTM platform; wherein,
the seat side device comprises an encapsulation unit, wherein the encapsulation unit is used for respectively encapsulating a seat side seat toolbar comprising an interface A, desktop sharing service and SipPhone for each enterprise user, and the interface A comprises a development interface of the seat service;
the VTM platform comprises a connection unit, and is used for connecting the development interface of the seat service in the seat side seat toolbar and the development interface of the seat service of the VTM machine tool through a CTI (computer telephony integration) of the VTM platform and an OCX (optical component interconnect) control in the VTM machine tool to realize the seat service when an interface A in the seat side seat toolbar comprises the development interface of the seat service; the desktop sharing service in the seat side seat toolbar is communicated with the desktop sharing service through the connection of a Multimedia Access Gateway (MAGW) of a VTM platform and an OCX control in the VTM machine tool so as to realize the desktop sharing service of the seat; and establishing communication connection between the SipPhone in the seat side seat toolbar and the SipPhone of the VTM machine through the VTM platform.
12. The system according to claim 11, wherein the encapsulating unit is specifically configured to encapsulate the toolbar including the a interface, the desktop sharing service, and the SipPhone seat side seat, and specifically includes:
and adding the A interface, the desktop sharing service and the SIPHONE to the corresponding tool bars of the enterprise users through an object type expansion component OCX control for packaging to generate the seat side seat tool bars of the enterprise users.
13. The system of claim 12, wherein the a interface further comprises: the development interface of the agent busy, and/or the agent holding, and/or the agent hanging machine, the connection unit is also used for,
when the interface A comprises a development interface that the seat is busy, the development interface that the seat is busy in the seat side seat toolbar and the development interface that the seat is busy in the VTM machine are connected with an OCX control in the VTM machine through computer telephony integration CTI and TSAPI of a VTM platform so as to realize that the seat is busy;
when the interface A comprises a development interface kept by the seat, the development interface kept by the seat in the seat side seat toolbar and the development interface kept by the seat of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI of a VTM platform so as to realize the maintenance of the seat;
and when the interface A comprises a development interface of the seat hanging machine, the development interface of the seat hanging machine in the seat side seat toolbar and the development interface of the seat hanging machine of the VTM machine tool are connected with an OCX control in the VTM machine tool through a CTI (computer telephony integration) of a VTM platform so as to realize the seat hanging machine.
14. The system according to claim 11 or 12, wherein the agent side device further comprises a setting unit, configured to add the agent side agent work bar to a preset position of the shared web page, so that when a user accesses the shared web page, a VTM service is performed through the agent side agent work bar of the shared web page.
15. The system according to claim 13, wherein the VTM platform is further provided with a zero configuration server WAS for providing the agent number and the terminal number for the agent and the agent side terminal, and implementing automatic allocation of the agent number of the agent and the terminal number of the terminal.
16. The system according to claim 11 or 12, wherein a TSAPI interface is provided at the a interface, and the agent side device further includes a service interface unit, which is connected to the MAGW interface of the VTM tool through TSAPI, and provides a WebCall and a WebChat interface for terminal services.
17. The system according to claim 11 or 12, further comprising a VTM tool, wherein the VTM tool at least comprises a web page calling unit for packaging a web page calling interface, implementing automatic registration of the terminal SipPhone and packaging an interface external to the SipPhone and the desktop sharing service.
18. The system of claim 13, wherein the VTM platform is further configured to,
the agent voice, and/or video, and/or webCall, and/or WebChat service management and/or queuing functions are realized through CTI.
19. The system of claim 13, wherein the VTM platform is further configured to add a preset application network or ACD to implement automatic flow processing and automatic call distribution of the VTM service.
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|---|---|---|---|
| CN201510342537.0A CN106327711B (en) | 2015-06-18 | 2015-06-18 | Method and system for realizing VTM service |
| PCT/CN2016/085485 WO2016202220A1 (en) | 2015-06-18 | 2016-06-12 | Method and system for implementing vtm service |
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| CN201510342537.0A CN106327711B (en) | 2015-06-18 | 2015-06-18 | Method and system for realizing VTM service |
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| CN108280642A (en) * | 2018-01-24 | 2018-07-13 | 平安科技（深圳）有限公司 | Debit card Activiation method, equipment, system and computer readable storage medium |
| CN111787106A (en) * | 2020-07-01 | 2020-10-16 | 广州科天视畅信息科技有限公司 | Method and system for sharing desktop by network call |
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| CN104503764A (en) * | 2014-12-31 | 2015-04-08 | 天津远时通信技术有限公司 | Call center middleware software interface design method |
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| US7210938B2 (en) * | 2001-05-09 | 2007-05-01 | K12.Com | System and method of virtual schooling |
| EP1473631A3 (en) * | 2003-05-01 | 2007-10-10 | NCR International, Inc. | Client object for use in a self-service terminal |
| CN100388665C (en) * | 2004-07-22 | 2008-05-14 | 中兴通讯股份有限公司 | Telecommunication network calling centre system and its implementing method |
| GB2477438B (en) * | 2008-09-29 | 2013-04-10 | Fisher Rosemount Systems Inc | Dynamic user interface for configuring and managing a process control system |
| CN102082884B (en) * | 2009-11-30 | 2013-08-14 | 中国移动通信集团四川有限公司 | Audio/video cooperation method and system based on 3G |
| CN104484612B (en) * | 2014-11-19 | 2017-08-15 | 中电长城(长沙)信息技术有限公司 | A kind of sensitive information screen method being used in remote desktop application and system |
| CN104469287B (en) * | 2014-11-19 | 2017-10-17 | 中电长城(长沙)信息技术有限公司 | A kind of virtual seating system and its implementation for long-range VTM |
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| CN104410810A (en) * | 2014-11-28 | 2015-03-11 | 广东电网有限责任公司珠海供电局 | Video call system for remote interaction business hall and call method of video call system |
| CN104503764A (en) * | 2014-12-31 | 2015-04-08 | 天津远时通信技术有限公司 | Call center middleware software interface design method |
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