CN106301824A - The method and system of information processing - Google Patents
The method and system of information processing Download PDFInfo
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- CN106301824A CN106301824A CN201510253993.8A CN201510253993A CN106301824A CN 106301824 A CN106301824 A CN 106301824A CN 201510253993 A CN201510253993 A CN 201510253993A CN 106301824 A CN106301824 A CN 106301824A
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Abstract
This application discloses the method and system of a kind of information processing, its method comprises the following steps: obtain the inquiry request of Business Processing progress；From inquiry request, extract service correlation information, and determine the object of inquiry request according to service correlation information；Calculate the process schedule parameter of described object；Return the process schedule parameter of described object.In the system of the method and correspondence thereof, calculate the parameter of object handles progress, reflect the process progress of object with the form of parameter, such that it is able to provide the information that degree of accuracy is high.
Description
Technical field
The application relates to big data technique field, particularly relates to the method and system of a kind of information processing.
Background technology
Along with the development of computer technology, increasing business enters the stage of information system management.Business root
According to the difference of practical situation, complexity is different.For business simple for step, can be short
Complete in time, and for the business of step complexity, the tediously long waiting time can reduce customer experience
Satisfaction.
In order to tackle this problem, complicated step is divided into several step by operation system, the progress that will process
Disclose the satisfaction that can improve customer experience to a certain extent in time.Along with the development of Internet technology,
The division of labor in society is increasingly thinner, and operation system needs pool to process multiple information providing, multiple segmentation technology neck
The information in territory, therefore, is only capable of providing each business progress substantially, and such as, this business is 10 work
Day completes.
During realizing prior art, inventor finds that in prior art, at least there are the following problems:
For some for the business of time extreme sensitivity, these progress msg degree of accuracy are the lowest.
Summary of the invention
The embodiment of the present application provides a kind of method of information processing, comprises the following steps:
Obtain the inquiry request of Business Processing progress；
From inquiry request, extract service correlation information, and determine the right of inquiry request according to service correlation information
As；
Calculate the process schedule parameter of described object；
Return the process schedule parameter of described object.
The embodiment of the present application also provides for the system of a kind of information processing, including:
Plug into module, for obtaining the inquiry request of Business Processing progress；
Search module, for extracting service correlation information from inquiry request and true according to service correlation information
Determine the object of inquiry request；
Processing module, for calculating the process schedule parameter of described object；
Feedback module, for returning the process schedule parameter of described object.
The method and system of the information processing that the embodiment of the present application provides, at least has the advantages that
Calculate the parameter of object handles progress, reflect the process progress of object with the form of parameter, such that it is able to
The information that degree of accuracy is high is provided.
Accompanying drawing explanation
Accompanying drawing described herein is used for providing further understanding of the present application, constitutes of the application
Point, the schematic description and description of the application is used for explaining the application, is not intended that to the application not
Work as restriction.In the accompanying drawings:
The block diagram of the method for the information processing that Fig. 1 provides for the embodiment of the present application.
The block diagram of the parameter of the calculating object handles progress that Fig. 2 provides for the embodiment of the present application.
The block diagram of the another kind of parameter calculating object handles progress that Fig. 3 provides for the embodiment of the present application.
The structural representation of the system of the information processing that Fig. 4 provides for the embodiment of the present application.
Detailed description of the invention
For making the purpose of the application, technical scheme and advantage clearer, specifically real below in conjunction with the application
Execute example and technical scheme is clearly and completely described by corresponding accompanying drawing.Obviously, described
Embodiment is only some embodiments of the present application rather than whole embodiments.Based on the enforcement in the application
Example, the every other enforcement that those of ordinary skill in the art are obtained under not making creative work premise
Example, broadly falls into the scope of the application protection.
The block diagram of the method for the information processing that Fig. 1 provides for the embodiment of the present application, specifically includes following step
Rapid:
S100: obtain the inquiry request of Business Processing progress.
After server gets the inquiry request of Business Processing progress, this inquiry request can be processed.
The mode of the inquiry request that server obtains Business Processing progress has multiple.
In the embodiment that the application provides, server can be by sharing the number in high in the clouds with customer service system
According to mode obtain the inquiry request of Business Processing progress.Customer service system can pass through phone, electronics postal
The various window opened to client such as part, instant messaging, receives the inquiry of the Business Processing progress that client sends
Request.Customer service system can realize sharing of each window information on same platform, it is to avoid obtains between each window
Win the confidence the asymmetric of breath.Such as, the Business Processing progress queries of same business is asked by same client in difference
The information that on window, submission, same client provide when submitting to Business Processing progress to ask in different windows is not
With, different clients for the feelings of the various information asymmetries such as Business Processing progress queries request of same business
Shape, can be complementary to one another by unified customer service system and improve the business association letter submitted to when proposing inquiry request
Breath, thus facilitate client to propose inquiry request, improve customer satisfaction.
In another embodiment that the application provides, special customer service system can be not provided with, and led to by client
Cross phone, Email, MSN, image recognition software, Quick Response Code evaluator and other modes
In one or more means directly send inquiry request to server.In this embodiment, it is not necessary to by special
Customer service system and for customer service system provide support various softwares, hardware resource, such that it is able to reduce look into
That askes request realizes cost.
S200: extract service correlation information from inquiry request, and determine that inquiry please according to service correlation information
The object asked.
Service correlation information is closely related with concrete business.Service correlation information includes but not limited to: business
Serial number, business account, business paper, customer's identity card number, organization mechanism code, addresses of items of mail,
Telephone number etc..
After server extracts service correlation information from inquiry request, it may be determined that be to which pen or which pen
The inquiry of business.Such as, server can pass through business serial number, the business record in server really
Surely it is to which pen or the inquiry of which business.It addition, server can be with in inquiry business related information
The business record that certain business account occurs, in conjunction with other information such as business time of origins, determines it is to which pen
Or the inquiry of which business.Generally, when carrying out the registration of business account, it is desirable to provide real client
The identity information such as identification card number, organization mechanism code, e-mail address, telephone number etc..Therefore, clothes
Business device can also pass through the information such as ID (identity number) card No., organization mechanism code, e-mail address, telephone number,
Determine it is to which pen or the inquiry of which business in conjunction with other information.When client provides business paper
Or during Quick Response Code, server, according to the image of business paper directly or indirectly obtained, Quick Response Code, leads to respectively
Cross image recognizer, Quick Response Code evaluator directly reads, and which the inquiry request obtaining client's proposition is directed to
One or which business.The image of business paper, the use of Quick Response Code, can reduce client provides business
The probability made mistakes during related information, such that it is able to improve efficiency and the accuracy of the object determining inquiry request.
S300: calculate the process schedule parameter of described object.
In the embodiment of the present application, server passes through service correlation information, after determining the object of inquiry request,
From the data base of server, search the currently processed progress of this object, and calculate generation object handles progress
Parameter.
In the embodiment that the application provides, calculate the parameter of object handles progress, specifically include:
S311: set up the time-consuming record of the Business Processing of a sample size；
S312: ask for the time-consuming arithmetic mean of instantaneous value of each step in processing procedure；
S313: determine the step residing for described object, using the time-consuming arithmetic mean of instantaneous value of this step as object
At the predicted value that current procedures is time-consuming.
First, server is set up the client of a sample size and is processed the time-consuming note of object within a period of time
Record, calculates object handles schedule parameter according to record.Such as, server sets up 1000 clients at one
The record that in the processing procedure of certain business in season, each step is time-consuming.Then, server is asked for processing
In journey, each step is average time-consuming.Then, server determines the step residing for object, putting down this step
All time-consumingly as object at the time-consuming predicted value of current procedures, by during the most time-consuming sum of each step
It is worth as object at the time-consuming predicted value of whole processing procedure.The time-consuming predicted value of current procedures deducts current step
The rapid consumed time is as the remaining time of current procedures；The time-consuming predicted value of whole processing procedure deducts whole
The remaining time of the most whole processing procedure of individual processing procedure consumed time.When current procedures is consumed
Between the ratio of the predicted value time-consuming with current procedures can be as the percentage ratio of current procedures progress.Whole process
The process consumed time predicted value time-consuming with whole processing procedure can be as whole processing procedure progress
Percentage ratio.The parameter of object handles progress can include current procedures consumed time, current procedures
Remaining time, whole processing procedure consumed time, the remaining time of whole processing procedure, current procedures
The percentage ratio of progress, the percentage ratio of whole processing procedure progress.In the method that the embodiment of the present application provides,
Time-consuming record according to object handles carries out adding up, studying, thus estimates to draw the parameter of object handles progress
The most accurately.
The application provide another embodiment in, it is contemplated that time factor, recent statistical data relative to
Statistical data at a specified future date more has ginseng to the predicted value that the time-consuming predicted value of current procedures, whole processing procedure are time-consuming
Examine meaning.
Calculate the parameter of object handles progress, specifically include:
S321: set up the time-consuming record of the Business Processing of a sample size；
S322: by the time period of record statistics, draw near sequentially in time and divide into several sub-time
Section, and be each sub-time period to set different weighted values；
S323: ask for average time-consuming within each sub-time period of each step in processing procedure；
S324: calculate each step time-consuming weighted mean in the whole time period；
S325: determine the step residing for object, is working as the time-consuming weighted mean of this step as object
The predicted value that front step is time-consuming.
In the present embodiment, server, by the time period of statistics, is divided into if drawing near sequentially in time
Dry sub-time period, and be each sub-time period to set different weighted values, can arrange close to current
The weight of time period big, little from current time period weight the most farther out.Server asks for the time-consuming of each step
Weighted mean.Then, server determines the step residing for object, by weighted average time-consuming for this step
Be worth as object at the time-consuming predicted value of current procedures, by during the time-consuming weighted mean of each step
And value as object at the time-consuming predicted value of whole processing procedure.The time-consuming predicted value of current procedures deducts works as
The front step consumed time is as the remaining time of current procedures；The time-consuming predicted value of whole processing procedure subtracts
Go the remaining time of the most whole processing procedure of whole processing procedure consumed time.Current procedures expends
The ratio of the time predicted value time-consuming with current procedures can be as the percentage ratio of current procedures progress.Whole
The processing procedure consumed time predicted value time-consuming with whole processing procedure can be as whole processing procedure
The percentage ratio of progress.The parameter of object handles progress can include the current procedures consumed time, currently walk
Rapid remaining time, the whole processing procedure consumed time, the remaining time of whole processing procedure, current
The percentage ratio of step progress, the percentage ratio of whole processing procedure progress.In the method that the embodiment of the present application provides
In, further contemplate time factor to time-consuming pre-of the time-consuming predicted value of current procedures, whole processing procedure
The impact of evaluation, thus the parameter of the object handles progress calculated is the most accurate.
In the another embodiment that the application provides, it is contemplated that during object handles, each step is estimated
The direction of deviation bigger than normal or less than normal can be different.On the basis of upper example, server asks for each step
Time-consuming arithmetic or weighted mean.Then, server determines the step residing for object, by the consumption of this step
Time arithmetic or weighted mean as object at the time-consuming predicted value of current procedures.Here, it not by process
The most time-consuming middle estimated value and value as the time-consuming predicted value of whole processing procedure, but by whole
The time-consuming arithmetic of process or weighted mean as object at the time-consuming predicted value of whole processing procedure.
Calculate the parameter of object handles progress, specifically include:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the meansigma methods that processing procedure is time-consuming；
Using meansigma methods time-consuming for processing procedure as the time-consuming predicted value of whole processing procedure.
The time-consuming predicted value of current procedures deducts the current procedures consumed time residue as current procedures
Time；The time-consuming predicted value of whole processing procedure deducts the most whole place of whole processing procedure consumed time
The remaining time of reason process.The ratio of the predicted value that the current procedures consumed time is time-consuming with current procedures can
Using the percentage ratio as current procedures progress.The whole processing procedure consumed time is consumed with whole processing procedure
Time predicted value can be as the percentage ratio of whole processing procedure progress.The parameter of object handles progress can be wrapped
Include the current procedures consumed time, the remaining time of current procedures, the whole processing procedure consumed time,
The remaining time of whole processing procedure, the percentage ratio of current procedures progress, the percentage of whole processing procedure progress
Ratio.In the method that the embodiment of the present application provides, each step bias direction during further contemplating
The impact of the different predicted values time-consuming on whole processing procedure, thus the ginseng of the object handles progress calculated
Number is the most accurate.
In the another embodiment that the application provides, it is contemplated that the factor of data exception fluctuation, need different
Normal data are rejected.On the basis of upper example, farther include:
Ask for the time-consuming standard deviation of each step or process；
Time-consuming data beyond 3 standard deviations of meansigma methods are rejected；
Recalculate each step or the time-consuming meansigma methods of process；
Determine the step residing for object, the time-consuming meansigma methods of this step is time-consuming at current procedures as object
Predicted value, or, using the time-consuming meansigma methods of process as the time-consuming predicted value of whole processing procedure.
Server asks for time-consuming arithmetic mean of instantaneous value or the weighted mean of each step, and calculates every further
Standard deviation that one step is time-consuming or the time-consuming standard deviation of whole process, by each step or whole during super
The time-consuming data going out 3 standard deviations of meansigma methods are rejected.Recalculate each step or the time-consuming calculation of whole process
Art meansigma methods or weighted mean.Then, server determines the step residing for object, time-consuming by this step
Arithmetic mean of instantaneous value or weighted mean as object at the time-consuming predicted value of current procedures, will during each
The time-consuming arithmetic mean of instantaneous value of step or weighted mean and value time-consuming in whole processing procedure as object
Predicted value, or, using the time-consuming arithmetic mean of instantaneous value of process or weighted mean as whole processing procedure
Time-consuming predicted value.The time-consuming predicted value of current procedures deducts the current procedures consumed time as current step
Rapid remaining time；The time-consuming predicted value of whole processing procedure deducts the whole processing procedure consumed time
Remaining time for whole processing procedure.The predicted value that the current procedures consumed time is time-consuming with current procedures
Ratio can be as the percentage ratio of current procedures progress.Whole processing procedure consumed time and whole place
The time-consuming predicted value of reason process can be as the percentage ratio of whole processing procedure progress.The ginseng of object handles progress
Number can include that current procedures consumed time, the remaining time of current procedures, whole processing procedure consume
Time of taking, the remaining time of whole processing procedure, the percentage ratio of current procedures progress, whole processing procedure
The percentage ratio of progress.In the method that the embodiment of the present application provides, further contemplate data exception fluctuation
The impact of the predicted value that factor is time-consuming on the time-consuming predicted value of current procedures, whole processing procedure, by abnormal
Data are rejected, thus the parameter of the object handles progress calculated is the most accurate.
In the another embodiment that the application provides, it is contemplated that statistical number during Business Processing peak value and time normal
According to difference.On the basis of upper example, server arrange peak factor to the time-consuming arithmetic of each step or
Weighted mean and the time-consuming arithmetic of whole processing procedure or weighted mean are modified.
Calculate the parameter of object handles progress, the most also include:
Determine the moment residing for object handles；
When being constantly positioned at Business Processing peak value, calculate peak factor meansigma methods time-consuming with step or process is time-consuming
The product value of meansigma methods；
Using the product value of this peak factor and the time-consuming meansigma methods of step as the time-consuming predicted value of step；Or will
The product value of this peak factor and the time-consuming meansigma methods of process is as the time-consuming predicted value of process.
Such as, during Business Processing peak value, the calculating resource of server is taken in a large number, can produce Business Processing
Raw certain retardance, sets peak factor as 1.1.It is pointed out that this peak factor again may be by
Statistics asks for its arithmetic or weighted mean to improve the accuracy that peak factor sets.When current business processes
When being in peak value, the time-consuming arithmetic of peak factor and each step or the product value of weighted mean are as working as
The time-consuming arithmetic of the predicted value that front step is time-consuming, peak factor and whole process or the product of weighted mean
It is worth as object at the time-consuming predicted value of whole processing procedure.The time-consuming predicted value of current procedures deducts current step
The rapid consumed time is as the remaining time of current procedures；The time-consuming predicted value of whole processing procedure deducts whole
The remaining time of the most whole processing procedure of individual processing procedure consumed time.When current procedures is consumed
Between the ratio of the predicted value time-consuming with current procedures can be as the percentage ratio of current procedures progress.Whole process
The process consumed time predicted value time-consuming with whole processing procedure can be as whole processing procedure progress
Percentage ratio.The parameter of object handles progress can include current procedures consumed time, current procedures
Remaining time, whole processing procedure consumed time, the remaining time of whole processing procedure, current procedures
The percentage ratio of progress, the percentage ratio of whole processing procedure progress.In the method that the embodiment of the present application provides,
Difference when further contemplating Business Processing peak value and time normal, thus the object handles progress calculated
Parameter the most accurate.
In the another embodiment that the application provides, it is contemplated that business procession needs to call third party
The result data processed.On the basis of upper example, process is divided into local step and third party's step by server.
Server asks for time-consuming arithmetic or the weighted mean of local step.The phase that server is made according to third party
Limit is promised to undertake and is determined the time-consuming of third party's step.Or, server is according to true with third-party data communication record
Determine the time-consuming of third party's step.Such as, according to server and third-party data communication record, the 3rd is asked for
Time-consuming arithmetic that measured step is rapid or weighted mean.Then, server determines the step residing for object, when this
When step is local step, using the time-consuming arithmetic of this step or weighted mean as object at current procedures
Time-consuming predicted value.When this step is third party's step, promises to undertake according to the time limit that third party makes or ask for
To time-consuming arithmetic or the weighted mean of third party's step, determine the time-consuming of third party's step.During Jiang
Time-consuming and the value work of the time-consuming arithmetic of local step or weighted mean and third party's step of determining
For object at the time-consuming predicted value of whole processing procedure.The time-consuming predicted value of current procedures has deducted current procedures
The time expended is as the remaining time of current procedures；The time-consuming predicted value of whole processing procedure deducts whole place
The remaining time of reason process consumed time the most whole processing procedure.The current procedures consumed time with
The ratio of the predicted value that current procedures is time-consuming can be as the percentage ratio of current procedures progress.Whole processing procedure
The predicted value time-consuming with whole processing procedure of consumed time can be as the hundred of whole processing procedure progress
Proportion by subtraction.The parameter of object handles progress can include current procedures consumed time, the residue of current procedures
Time, whole processing procedure consumed time, the remaining time of whole processing procedure, current procedures progress
Percentage ratio, the percentage ratio of whole processing procedure progress.In the method that the embodiment of the present application provides, enter one
Step considers the situation needing to call the result data that third party processes in business procession, thus calculates
The parameter of the object handles progress gone out is the most accurate.
S400: return the parameter of the process progress of query request object.
Server sends the parameter of the process progress of query request object to inquiry request side.Such as, to customer service
System, or by modes such as phone, Email, MSN, image, Quick Response Codes to client
Send the parameter of the process progress of query request object.
In the embodiment of the present application, calculate the parameter of object handles progress, reflect object with the form of parameter
Process progress, such that it is able to provide the information that degree of accuracy is high.
In the another embodiment that the application provides, from inquiry request, extract service correlation information, determine and look into
When asking the object of request, when there is not the object corresponding with inquiry request, this inquiry request feeds back to manually
Service system, processes by the way of artificial.Artificial service system can obtain business the most accurately
Related information, or, it is provided that for the detailed guide of complicated case, improve the client of the method that data process
The satisfaction experienced.
In the another embodiment that the application provides, when calculating the parameter of object handles progress, work as object handles
Progress is in abnormality, and when this exception is not yet recovered, then, server generates object according to pre-set programs
The parameter of abnormality processing progress.Such as, announcement information is generated.Announcement information can include that user is in a timing
In can obtain abnormal restoring information and the information of object handles schedule parameter.In this embodiment, when right
As process progress is in abnormality, and when this exception is not yet recovered, the parameter by abnormality processing progress can
Accurately to represent the progress of object handles.
In the another embodiment that the application provides, on the basis of a upper example, when object handles progress is in different
Often state terminates, and when recovering normal, server calculates the parameter of object handles progress, again generates object different
Often process the parameter of progress.Such as, announcement information is generated.Announcement information can include abnormal the most recovered
The information of the parameter of information and object handles progress.In this embodiment, it is in exception when object handles progress
State terminates, when recovering normal, and can be with update anomalies by the parameter again generating object abnormality processing progress
Process progress, such that it is able to accurately represent the progress of object handles.
In the another embodiment that the application provides, on the basis of a upper example, when object handles progress is in different
Often during state processing progress, server generates the parameter of object abnormality processing progress according to pre-set programs, and this is different
The parameter often processing progress determines whether inquiry request side according to the parameter issue rules of abnormality processing progress
Send.The parameter issue rules of abnormality processing progress is decided by that customer complaint frequency, abnormal restoring time etc. join
Number.Such as, when client is for complaining the higher client of frequency, the parameter of this abnormality processing progress issues inquiry please
The side of asking.Or, little less than 6 constantly when the abnormal restoring time, the parameter of this abnormality processing progress is issued and is looked into
Ask requesting party.In this embodiment, by the parameter issue rules of abnormality processing progress, server can be
The occasion that object handles progress is sensitive, issues the parameter of abnormality processing progress in time, improves expiring of customer experience
Meaning degree.
In order to make the embodiment of the present application be more readily understood, explain below in conjunction with actual application scenarios.
Client is by the way of phone, or the form of application program for mobile terminal scanning Business Processing Quick Response Code
Have issued the inquiry request that certain business (object) is processed progress.The inquiry request of client can directly connect
Refute server, it is also possible to be first to access customer service system, then obtained by server.
After server obtains the inquiry request of Business Processing progress, start to determine inquiry request for object.
When this object not in the presence of, this inquiry request is fed back to artificial service system and processes by server.
Such as, business generation trading card has paid but beneficiary account does not shows and receives fund, after claim should
Event is that system falls list.And server falls single record without corresponding system, then server feedback is to people's work clothes
Business system processes.
When this object is in normal process state, calculate the parameter of object handles progress.This parameter can be wrapped
Include the current procedures consumed time, the remaining time of current procedures, the whole processing procedure consumed time,
The remaining time of whole processing procedure, the percentage ratio of current procedures progress, the percentage of whole processing procedure progress
Than etc..Fall by the system above again and illustrate as a example by list, when server has the system of correspondence to fall unirecord, and
And this trading card is the most recovered, server pass through service correlation information, determine inquiry request to as if this pen
After system falls single business, from the data base of server, search the currently processed progress of this object, and calculate
Generate the parameter of object handles progress.Concrete, such as calculate fund and return to the time of customer bank account.
The calculation of the parameter of object handles progress can be the most superfluous as described in multiple embodiments above
State.
When this object is in abnormality processing state, server generates object abnormality processing according to pre-set programs and enters
The parameter of degree.Such as, when trading card not yet recovers, then in server generates 24 hours according to pre-set programs
Fund returns to customer bank account and the announcement information of trading card recovery.
Terminating when this object handles progress is in abnormality, when recovering normal, server calculates object handles
The parameter of progress, generates the parameter of object abnormality processing progress again.Such as, when trading card recovers, service
Device calculates fund and returns to time and the announcement information of trading card recovery of customer bank account.Abnormality processing is entered
The parameter of degree, can include announcement information.The parameter of this abnormality processing progress determines whether according to issue rules
Send to inquiry request side.Such as, when client is for complaining the higher client of frequency, this abnormality processing progress
Parameter issues inquiry request side.Or, little less than 6 constantly when the abnormal restoring time, this abnormality processing is entered
The parameter of degree issues inquiry request side.
The method that the data that being above the embodiment of the present application provides process, based on same thinking, refer to figure
4, the application also provides for the system 1 that a kind of data process, including:
Plug into module 10, for obtaining the inquiry request of Business Processing progress；
Search module 20, for extracting service correlation information from inquiry request, determine the right of inquiry request
As；
Processing module 30, for calculating the parameter of object handles progress；
Feedback module 40, for returning the parameter of the process progress of query request object.
In the another embodiment that the application provides, processing module 30, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the time-consuming arithmetic mean of instantaneous value of each step in processing procedure；
Determine the step residing for object, using the time-consuming arithmetic mean of instantaneous value of this step as object at current procedures
Time-consuming predicted value.
In the another embodiment that the application provides, processing module 30, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
By the time period of record statistics, draw near sequentially in time and divide into several sub-time periods, and
And be each sub-time period to set different weighted values；
Ask for average time-consuming within each sub-time period of each step in processing procedure；
Calculate each step time-consuming weighted mean in the whole time period；
Determine the step residing for object, using the time-consuming weighted mean of this step as object at current procedures
Time-consuming predicted value.
In the another embodiment that the application provides, processing module 30, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the meansigma methods that processing procedure is time-consuming；
Using meansigma methods time-consuming for processing procedure as the time-consuming predicted value of whole processing procedure.
In the another embodiment that the application provides, processing module 30, specifically it is additionally operable to:
Ask for the time-consuming standard deviation of each step or process；
Time-consuming data beyond 3 standard deviations of meansigma methods are rejected；
Recalculate each step or the time-consuming meansigma methods of process；
Determine the step residing for object, the time-consuming meansigma methods of this step is time-consuming at current procedures as object
Predicted value, or, using the time-consuming meansigma methods of process as the time-consuming predicted value of whole processing procedure.
In the another embodiment that the application provides, processing module 30, specifically it is additionally operable to:
Determine the moment residing for object handles；
When being constantly positioned at Business Processing peak value, calculate peak factor meansigma methods time-consuming with step or process is time-consuming
The product value of meansigma methods；
Using the product value of this peak factor and the time-consuming meansigma methods of step as the time-consuming predicted value of step；Or will
The product value of this peak factor and the time-consuming meansigma methods of process is as the time-consuming predicted value of process.
In the another embodiment that the application provides, processing module 30, specifically it is additionally operable to:
When the step residing for object is third party's step, the time limit made according to third party promises to undertake and determines the 3rd
Rapid time-consuming of measured step, or, determine the time-consuming of third party's step according to third-party data communication record.
In the system of the information processing that the embodiment of the present application provides, calculate the parameter of object handles progress, with ginseng
The process progress of the form reflection object of number, such that it is able to provide the information that degree of accuracy is high.
Those skilled in the art are it should be appreciated that embodiments of the invention can be provided as method, system or meter
Calculation machine program product.Therefore, the present invention can use complete hardware embodiment, complete software implementation or knot
The form of the embodiment in terms of conjunction software and hardware.And, the present invention can use and wherein wrap one or more
Computer-usable storage medium containing computer usable program code (include but not limited to disk memory,
CD-ROM, optical memory etc.) form of the upper computer program implemented.
The present invention is with reference to method, equipment (system) and computer program product according to embodiments of the present invention
The block diagram of product and/or block diagram describe.It should be understood that can by computer program instructions realize block diagram and
/ or block diagram in each step and/or step in square frame and block diagram and/or block diagram and/
Or the combination of square frame.These computer program instructions can be provided to general purpose computer, special-purpose computer, embedding
The processor of formula datatron or other numerical value processing equipments able to programme is to produce a machine so that by calculating
The instruction that the processor of machine or other numerical value processing equipments able to programme performs produces for realizing in block diagram one
The device of the function specified in individual step or multiple step and/or one square frame of block diagram or multiple square frame.
These computer program instructions may be alternatively stored in and computer or the process of other numerical value able to programme can be guided to set
In the standby computer-readable memory worked in a specific way so that be stored in this computer-readable memory
Instruction produce and include the manufacture of command device, this command device realizes in one step or multiple of block diagram
The function specified in step and/or one square frame of block diagram or multiple square frame.
These computer program instructions also can be loaded in computer or other numerical value processing equipments able to programme, makes
Sequence of operations step must be performed to produce computer implemented place on computer or other programmable devices
Reason, thus the instruction performed on computer or other programmable devices provides for realizing block diagram one
The step of the function specified in step or multiple step and/or one square frame of block diagram or multiple square frame.
In a typical configuration, calculating equipment includes one or more processor (CPU), input/defeated
Outgoing interface, network interface and internal memory.
Internal memory potentially includes the volatile memory in computer-readable medium, random access memory
(RAM) and/or the form such as Nonvolatile memory, such as read only memory (ROM) or flash memory (flash RAM).
Internal memory is the example of computer-readable medium.
Computer-readable medium includes that removable media permanent and non-permanent, removable and non-can be by appointing
Where method or technology realize information storage.Information can be computer-readable instruction, value structure, program
Module or other numerical value.The example of the storage medium of computer includes, but are not limited to phase transition internal memory
(PRAM), static RAM (SRAM), dynamic random access memory (DRAM), other classes
The random access memory (RAM) of type, read only memory (ROM), Electrically Erasable Read Only Memory
(EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read only memory (CD-ROM), number
Word multifunctional optical disk (DVD) or other optical storage, magnetic cassette tape, tape magnetic rigid disk stores or other
Magnetic storage apparatus or any other non-transmission medium, can be used for the letter that storage can be accessed by a computing device
Breath.According to defining herein, computer-readable medium does not include temporary computer readable media
(transitory media), such as numerical signal and the carrier wave of modulation.
Also, it should be noted term " includes ", " comprising " or its any other variant are intended to
Comprising of nonexcludability, so that include the process of a series of key element, method, commodity or equipment not only
Including those key elements, but also include other key elements being not expressly set out, or also include for this mistake
The key element that journey, method, commodity or equipment are intrinsic.In the case of there is no more restriction, by statement " bag
Include one ... " key element that limits, it is not excluded that include the process of described key element, method, commodity or
Equipment there is also other identical element.
It will be understood by those skilled in the art that embodiments herein can be provided as method, system or computer journey
Sequence product.Therefore, the application can use complete hardware embodiment, complete software implementation or combine software and
The form of the embodiment of hardware aspect.And, the application can use and wherein include calculating one or more
The computer-usable storage medium of machine usable program code (include but not limited to disk memory, CD-ROM,
Optical memory etc.) form of the upper computer program implemented.
The foregoing is only embodiments herein, be not limited to the application.For this area skill
For art personnel, the application can have various modifications and variations.All institutes within spirit herein and principle
Any modification, equivalent substitution and improvement etc. made, within the scope of should be included in claims hereof.
Claims (14)
1. the method for an information processing, it is characterised in that comprise the following steps:
Obtain the inquiry request of Business Processing progress；
From inquiry request, extract service correlation information, and determine the right of inquiry request according to service correlation information
As；
Calculate the process schedule parameter of described object；
Return the process schedule parameter of described object.
2. the method for claim 1, it is characterised in that calculate the process progress ginseng of described object
Number, specifically includes:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the time-consuming arithmetic mean of instantaneous value of each step in processing procedure；
Determine the step residing for described object, the time-consuming arithmetic mean of instantaneous value of this step is existed as described object
The predicted value that current procedures is time-consuming.
3. the method for claim 1, it is characterised in that calculate the process progress ginseng of described object
Number, specifically includes:
Set up the time-consuming record of the Business Processing of a sample size；
By the time period of record statistics, draw near sequentially in time and divide into several sub-time periods, and
And be each sub-time period to set different weighted values；
Ask for average time-consuming within each sub-time period of each step in processing procedure；
Calculate each step time-consuming weighted mean in the whole time period；
Determine the step residing for described object, the time-consuming weighted mean of this step is existed as described object
The predicted value that current procedures is time-consuming.
4. the method for claim 1, it is characterised in that calculate the process progress ginseng of described object
Number, specifically includes:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the meansigma methods that processing procedure is time-consuming；
Using meansigma methods time-consuming for processing procedure as the time-consuming predicted value of whole processing procedure.
5. the method as according to any one of claim 2-4, it is characterised in that described method also includes:
Ask for the time-consuming standard deviation of each step or process；
Time-consuming data beyond 3 standard deviations of meansigma methods are rejected；
Recalculate each step or the time-consuming meansigma methods of process；
Determine the step residing for described object, using the time-consuming meansigma methods of this step as described object currently
The predicted value that step is time-consuming, or, using the time-consuming meansigma methods of process as time-consuming pre-of whole processing procedure
Evaluation.
6. method as claimed in claim 5, it is characterised in that calculate the parameter of object handles progress,
Specifically also include:
Determine the moment residing for described object handles；
When being constantly positioned at Business Processing peak value, calculate peak factor meansigma methods time-consuming with step or process is time-consuming
The product value of meansigma methods；
Using the product value of this peak factor and the time-consuming meansigma methods of step as the time-consuming predicted value of step；Or will
The product value of this peak factor and the time-consuming meansigma methods of process is as the time-consuming predicted value of process.
7. the method for claim 1, it is characterised in that calculate the process progress ginseng of described object
Number, specifically includes:
When the step residing for described object is third party's step, the time limit made according to third party promises to undertake and determines
Third party's step time-consuming, or, according to the consumption determining third party's step with third-party data communication record
Time.
8. the system of an information processing, it is characterised in that including:
Plug into module, for obtaining the inquiry request of Business Processing progress；
Search module, for extracting service correlation information from inquiry request and true according to service correlation information
Determine the object of inquiry request；
Processing module, for calculating the process schedule parameter of described object；
Feedback module, for returning the process schedule parameter of described object.
9. system as claimed in claim 8, it is characterised in that described processing module, is used for calculating institute
State the process schedule parameter of object, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the time-consuming arithmetic mean of instantaneous value of each step in processing procedure；
Determine the step residing for described object, the time-consuming arithmetic mean of instantaneous value of this step is existed as described object
The predicted value that current procedures is time-consuming.
10. system as claimed in claim 8, it is characterised in that described processing module, is used for calculating institute
State the process schedule parameter of object, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
By the time period of record statistics, draw near sequentially in time and divide into several sub-time periods, and
And be each sub-time period to set different weighted values；
Ask for average time-consuming within each sub-time period of each step in processing procedure；
Calculate each step time-consuming weighted mean in the whole time period；
Determine the step residing for described object, the time-consuming weighted mean of this step is existed as described object
The predicted value that current procedures is time-consuming.
11. systems as claimed in claim 8, it is characterised in that described processing module, are used for calculating institute
State the process schedule parameter of object, specifically for:
Set up the time-consuming record of the Business Processing of a sample size；
Ask for the meansigma methods that processing procedure is time-consuming；
Using meansigma methods time-consuming for processing procedure as the time-consuming predicted value of whole processing procedure.
12. systems as described in claim 9-11, it is characterised in that described processing module, are additionally operable to:
Ask for the time-consuming standard deviation of each step or process；
Time-consuming data beyond 3 standard deviations of meansigma methods are rejected；
Recalculate each step or the time-consuming meansigma methods of process；
Determine the step residing for described object, using the time-consuming meansigma methods of this step as described object currently
The predicted value that step is time-consuming, or, using the time-consuming meansigma methods of process as time-consuming pre-of whole processing procedure
Evaluation.
13. systems as claimed in claim 12, it is characterised in that described processing module, are additionally operable to:
Determine the moment residing for described object handles；
When being constantly positioned at Business Processing peak value, calculate peak factor meansigma methods time-consuming with step or process is time-consuming
The product value of meansigma methods；
Using the product value of this peak factor and the time-consuming meansigma methods of step as the time-consuming predicted value of step；Or will
The product value of this peak factor and the time-consuming meansigma methods of process is as the time-consuming predicted value of process.
14. systems as claimed in claim 12, it is characterised in that described processing module, are additionally operable to:
When the step residing for described object is third party's step, the time limit made according to third party promises to undertake and determines
Third party's step time-consuming, or, according to the consumption determining third party's step with third-party data communication record
Time.
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