CN106155276A - A kind of method and device of response service - Google Patents
A kind of method and device of response service Download PDFInfo
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- CN106155276A CN106155276A CN201510135201.7A CN201510135201A CN106155276A CN 106155276 A CN106155276 A CN 106155276A CN 201510135201 A CN201510135201 A CN 201510135201A CN 106155276 A CN106155276 A CN 106155276A
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Abstract
The application relates to mobile communication technology, method and device particularly to a kind of response service, in order to improve user operation efficiency, the method is: user terminal is when the business receiving business opposite end uses request, the action parameter of user is monitored, and use request to respond business based on the feedback system that corresponding this action parameter is default, so, user is when being not easy to use request directly in response to business, can be responded rapidly by this kind of mode, i.e. save response time, improve the operating efficiency of user, traffic lost is not resulted in yet, simultaneously, owing to different feedback systems can be selected according to different action parameters, also feedback motility is substantially increased, improve the service performance of user terminal further.
Description
Technical field
The application relates to mobile communication technology, particularly to the method and device of a kind of response service.
Background technology
Universal along with mobile terminal, all kinds of mobile service fast developments, user is to the dependence of mobile terminal also
Increase severely with day.In daily life, user it is frequently necessary to use all kinds of mobile service, such as, talk business,
Audio service, talk business etc..But, due to individual subscriber reason, it is not the most conveniently to make
Use mobile service；Such as, be in meeting, just inspection information, just certain move ... etc.；
Therefore, user needs to reply to business opposite end, with the state notifying business opposite end that self is current.
Under prior art, method can be led to business opposite end within the shortest time the most accurately
Know.
Such as: when user receives incoming call, the most at the volley, inconvenience receives calls, but user needs temporarily
Time stop motion, check screen, by pressing " refusal " button to refuse incoming call answering, though this kind of method
The simplest, but self current state can not be notified business opposite end in time, the most accurately notify,
User also needs to send special information, e.g., note, instant communication message, mail etc. to business opposite end.
Obviously, this kind of mode operating procedure is the most loaded down with trivial details, greatly reduces user operation efficiency, also reduces
The service performance of user terminal.
Summary of the invention
The embodiment of the present application provides the method and device of a kind of response service, in order to improve user operation efficiency,
And improve the service performance of user terminal.
The concrete technical scheme that the embodiment of the present application provides is as follows:
A kind of method of response service, including:
When receiving the business use request that business opposite end sends, user is carried out behavior monitoring, obtains user
Behavioral parameters；
Described behavioral parameters is mated with the behavior sample set preset, it is thus achieved that matching result, wherein,
Described behavior sample is the data sample for describing non-touch screen class user behavior；
When determining described behavioral parameters and arbitrary behavior sample matches success according to described matching result, it is right to obtain
Answer the feedback system that described arbitrary behavior sample is preset, and perform described feedback system.
So, user terminal, can row based on user when the business receiving business opposite end uses request
Dynamic parameter, business is used request to respond, thus makes user be not easy to by the feedback system choosing correspondence
When using request directly in response to business, can be responded rapidly by this kind of mode, when i.e. saving response
Between, improve the operating efficiency of user, also do not result in traffic lost, simultaneously as can be according to difference
Action parameter select different feedback system, also substantially increase feedback motility, improve use further
The service performance of family terminal.
After receiving described business and using request, before obtaining the behavioral parameters of user, wrap further
Include:
Detect described business and use the priority tag whether carrying setting in request, determine described in not existing
During priority tag, it is determined that be able to carry out subsequent match operation.
Farther include:
Determine when there is described priority tag, directly carry out service informing to user.
When receiving the business use request that business opposite end sends, user is carried out behavior monitoring, obtains user
Behavioral parameters, including:
When receiving the business use request that business opposite end sends, by the audio collection device voice to user
It is collected, obtains the voiced keyword of user's input, and using described voiced keyword as the behavior of user
Parameter；
Or,
When receiving the business use request that business opposite end sends, by the sensor kinestate to user
It is monitored, it is thus achieved that the kinematic parameter of user, and using described kinematic parameter as the behavioral parameters of user.
Described behavioral parameters and the success of arbitrary behavior sample matches is determined according to described matching result, including:
Know that described behavioral parameters reaches to set with the similarity of described arbitrary behavior sample based on described matching result
When determining threshold value, determine that the match is successful；Or
When knowing that described behavioral parameters and described arbitrary behavior sample are completely the same based on described matching result, really
It is fixed that the match is successful.
Obtain the feedback system that corresponding described arbitrary behavior sample is preset, and perform described feedback system, including:
Refusal accepts described business and uses request, and obtains the feedback side that corresponding described arbitrary behavior sample is preset
Formula, and specify information content based on described feedback system to described business opposite end notice.
Information content is specified to described business opposite end notice based on described feedback system, including:
Based on described feedback system, the behavioral parameters levied in conjunction with described arbitrary behavior schedule of samples, obtain correspondence
Information content, or, build corresponding information content；
Described information content is notified to described business opposite end.
A kind of device of response service, including:
Monitoring means, for when receiving the business use request that business opposite end sends, going to user
For monitoring, obtain the behavioral parameters of user；
Matching unit, for mating described behavioral parameters with the behavior sample set preset, it is thus achieved that
Joining result, wherein, described behavior sample is the data sample for describing non-touch screen class user behavior；
Response unit, for determining described behavioral parameters and arbitrary behavior sample matches according to described matching result
During success, obtain the feedback system that corresponding described arbitrary behavior sample is preset, and perform described feedback system.
So, user terminal, can row based on user when the business receiving business opposite end uses request
Dynamic parameter, business is used request to respond, thus makes user be not easy to by the feedback system choosing correspondence
When using request directly in response to business, can be responded rapidly by this kind of mode, when i.e. saving response
Between, improve the operating efficiency of user, also do not result in traffic lost, simultaneously as can be according to difference
Action parameter select different feedback system, also substantially increase feedback motility, improve use further
The service performance of family terminal.
After receiving described business and using request, before obtaining the behavioral parameters of user, described monitoring
Unit is further used for:
Detect described business and use the priority tag whether carrying setting in request, determine described in not existing
During priority tag, it is determined that be able to carry out subsequent match operation.
Described monitoring means is further used for:
Determine when there is described priority tag, directly carry out service informing to user.
When receiving the business use request that business opposite end sends, user is carried out behavior monitoring, obtains user
Behavioral parameters time, described monitoring means is used for:
When receiving the business use request that business opposite end sends, by the audio collection device voice to user
It is collected, obtains the voiced keyword of user's input, and using described voiced keyword as the behavior of user
Parameter；
Or,
When receiving the business use request that business opposite end sends, by the sensor kinestate to user
It is monitored, it is thus achieved that the kinematic parameter of user, and using described kinematic parameter as the behavioral parameters of user.
When determining described behavioral parameters and arbitrary behavior sample matches success according to described matching result, described
Join unit for:
Know that described behavioral parameters reaches to set with the similarity of described arbitrary behavior sample based on described matching result
When determining threshold value, determine that the match is successful；Or
When knowing that described behavioral parameters and described arbitrary behavior sample are completely the same based on described matching result, really
It is fixed that the match is successful.
Obtain the feedback system that corresponding described arbitrary behavior sample is preset, and perform described feedback system to described
When business uses request to respond, described response unit is used for:
Refusal accepts described business and uses request, and obtains the feedback side that corresponding described arbitrary behavior sample is preset
Formula, and specify information content based on described feedback system to described business opposite end notice.
Based on described feedback system when described business opposite end notice specifies information content, described response unit is used
In:
Based on described feedback system, the behavioral parameters levied in conjunction with described arbitrary behavior schedule of samples, obtain correspondence
Information content, or, build corresponding information content；
Described information content is notified to described business opposite end.
Accompanying drawing explanation
Fig. 1 is that in the embodiment of the present application, user terminal carries out responding process figure to business；
Fig. 2 is that in the embodiment of the present application, user terminal arranges action parameter and feedback system schematic diagram；
Operation interface schematic diagram when Fig. 3 is that in the embodiment of the present application, user terminal receives incoming call；
Fig. 4 is user terminal structural representation in the embodiment of the present application.
Detailed description of the invention
Below in conjunction with the accompanying drawings the application is preferred embodiment described in detail.
First, optionally, in the embodiment of the present application, user terminal can be specified according to user instruction collection
User behavior, and be based respectively on each of collection user behavior and extract characteristic parameter, as relative users
The behavior sample of behavior, then, collects the behavior sample of all types of user behavior, generates behavior sample
Set, such as, collects acceleration when user shakes mobile phone, shaking direction etc. and generates behavior sample, receive
Gravity changer value when collection user overturns mobile phone generates behavior sample, and collects the sound of user, fingerprint etc.
Generate behavior sample, or, by user's actively corresponding behavior sample of typing and the feedback side that arranges correspondence
Formula, wherein, the behavior sample of typing can be voice, action, gesture etc., the most all, the most one by one
Citing.
Certainly, behavior sample set is not changeless, user can according to the use demand of self and
Use habit is reached by user terminal and gathers the behavior sample that new user behavior generation is new, and adds to row
For in sample set.
Refering to shown in Fig. 1, in the embodiment of the present application, the idiographic flow that business is responded by user terminal is such as
Under:
Step 100: when user terminal receives the business use request that business opposite end sends, user is gone
For monitoring, obtain the behavioral parameters of user.
In the embodiment of the present application, user terminal can include but not limited to: mobile phone, panel computer, intelligence are worn
Wear equipment etc..
Optionally, user terminal is after the business receiving business opposite end uses request, at the row obtaining user
Before parameter, further, need the business receiving detection uses in request whether carry setting
Priority tag, determines and there is not priority tag, it is determined that be able to carry out follow-up matching operation.
This is because, if business opposite end has emergency to need immediately relates to user, can use in business
Carrying the priority tag for indicating the state of emergency in request, therefore, user terminal is examined in business uses
When measuring priority tag, user will not be carried out behavior monitoring, but notify that user receives business and makes immediately
With request, in case delaying emergency.
Such as, when there is the state of emergency business opposite end, designated character can be added in service request, e.g., incite somebody to action
Emergency sign position in message header is written as " 1 ", " 2 ", " 3 " ... so, when user terminal receives this type of
Service request time, that can trigger appropriate level promptly points out operation, e.g., plays voice to user, or
Person, plays emergency bell sound, or, play urgent animation, to point out customer service opposite end currently to have urgent thing
Feelings, need to respond immediately to.
Concrete, when performing step 100, user terminal can use but appointing of being not limited in the following manner
Meaning one:
First kind of way is: when receiving the business use request that business opposite end sends, user terminal passes through
The voice of user is collected by audio collection device, obtains the voiced keyword of user's input, will obtain
Voiced keyword is as the behavioral parameters of user.
Such as, the behavior sample of user setup is voiced keyword, then, it is assumed that the behavior sample of user setup
" refusal " is included in Ben, " 5 minutes ", " reply " these three keyword, then receive industry when user terminal
After the incoming call of business opposite end, the voice monitoring user's output is " refusal is answered, and says after 5 minutes again ", then,
User terminal will therefrom extract keyword " to be refused ", and " 5 minutes " are as the behavioral parameters of user.
The second way is: when receiving the business use request that business opposite end sends, user terminal passes through
The kinestate of user is monitored by sensor (e.g., acceleration transducer, gravity sensor etc.),
Obtaining the kinematic parameter of user, the kinematic parameter that will obtain is as the behavioral parameters of user.
Such as, acceleration of motion variation pattern and change frequency in the behavior sample of user setup is the appointment time
Thresholding, then, it is assumed that the behavior sample of user setup includes 3 kinds, particularly as follows: " in 1 second, motion is accelerated
Degree change and change frequency in relative both direction are 1 " (i.e. corresponding user shakes a mobile phone), " 2
Second interior operation acceleration changes in relative both direction and change frequency is 2 " (i.e. corresponding user shakes two
Secondary mobile phone), and " in 3 seconds acceleration of motion change in relative both direction and change frequency is 3 " are (i.e.
Corresponding user shakes No. three mobile phones), then after user terminal receives the incoming call of business opposite end, monitor user
Behavior be " shaking a mobile phone ", then be translated into correspondence " in 1 second, acceleration of motion is relative
Change and change frequency are 1 in both direction " as the behavioral parameters of user.
Step 110: the behavioral parameters of acquisition is mated by user terminal with the behavior sample set preset, and obtains
Obtaining matching result, wherein, so-called behavior sample is the data sample for describing non-touch screen class user behavior.
In actual applications, the matching way that can use has multiple.
Such as, if the voiced keyword of acquisition user is as behavioral parameters, then behavioral parameters and row can be calculated
For the similarity of sample, if similarity reaches to set threshold value, judge that the match is successful, this is because user may
Partial key can be forgotten, therefore, it is not necessary to the whole voiced keyword said, only need to say major part language
Sound keyword.
The most such as, if the kinematic parameter of acquisition user is as behavioral parameters, then behavioral parameters can be calculated respectively
With the cryptographic Hash of behavior sample, if the final cryptographic Hash obtained is consistent, then judge that the match is successful, this is because
Different behaviors may corresponding different feedback system, the nuance in behavior likely can cause erroneous judgement,
Therefore behavior is preferably consistent, in case user misoperation.
Step 120: according to matching result, user terminal determines that above-mentioned behavioral parameters becomes with arbitrary behavior sample matches
During merit, obtain should any row be the feedback system that sample is preset, and perform this feedback system.
With step 110 in like manner, user terminal determines above-mentioned behavioral parameters and arbitrary behavior sample according to matching result
Originally, when the match is successful, can use but be not limited in the following manner:
First kind of way is: user terminal knows above-mentioned behavioral parameters and any row based on the matching result obtained
When reaching to set threshold value for the similarity of sample, determine that the match is successful.
Such as, the voiced keyword extracted " is refused+5 minutes ", as the behavior of user by user terminal
Parameter, and behavior sample is " refusing+5 minutes+reply ", similarity reaches 66.68%, it is determined that coupling
Success.
The second: user terminal knows above-mentioned behavioral parameters and arbitrary behavior sample based on the matching result obtained
Time completely the same, determine that the match is successful.
The most such as, " in 1 second, acceleration of motion is relative two by the operational factor that monitors user for user terminal
In individual direction, change and change frequency are 1 ", as the behavioral parameters of user, and behavior sample is " in 1 second
Acceleration of motion changes in relative both direction and change frequency is 1 ", both are completely the same, it is determined that
The match is successful.
On the other hand, in actual application, the side of feedback accordingly is all respectively arranged with for different behavioral parameters
Formula is for using request to respond business, concrete, if user terminal is true based on above-mentioned matching result
Fixed the match is successful, then user terminal refusal accepts the use request of above-mentioned business, and it is successful to obtain Corresponding matching
The feedback system that any of the above-described behavior sample is preset, and use this feedback system to specify to business opposite end notice
Information content (e.g., Reason For Denial, settling mode etc.), specifically can use note, instant messaging, postal
Part etc. mode notifies.
Certainly, the feedback system performed by user terminal is not limited to the several of foregoing description, said process
Be only for example, other application scenarios can sets itself according to the actual requirements, e.g., further, it is also possible to
Behind refusal business opposite end, do not point out to business opposite end, but prompting reception business uses the end of request
End subscriber, wherein, prompting mode can be divided into multiple, specifically, can only export suggestion content, by with
The dynamic corresponding service (prompting mode citing one) that triggers of householder, such as, uses request in user terminal refusal business
In the case of, user can be pointed out in the business of reception uses the operation interface of the terminal use asked to need to exist
Set duration (this duration can be system default or user setup) backward business opposite end to reply, and can
To remind further when setting duration and arriving；Suggestion content can also be exported and corresponding business is fast touched
Send out entrance, user actively trigger this entrance quickly to perform this business (prompting mode citing two)；All right
When aforementioned setting duration arrives, directly trigger and perform corresponding business to business opposite end.By that analogy, respectively
Class is replied mode and all can be arranged flexibly, and this is no longer going to repeat them.
Use a concrete application scenarios that above-described embodiment is made further description below.
Refering to shown in Fig. 2, first, a perception variable is set, such as " shake operation ", and this perception is set
The number of times of variable, e.g., " shake number of times ", i.e. user terminal use " shake operation+shake number of times " conduct
The action parameter of monitoring.
Then, the corresponding relation between action parameter and feedback system is set, such as, as in figure 2 it is shown, " shake
Dynamic 2 times " corresponding to business opposite end notice " I am present is inconvenient to answer the call, and gives you phone after 5 minutes ", " shake
Dynamic 3 times " corresponding to business opposite end notice " I am present is inconvenient to answer the call, and gives you phone after 30 minutes ", with
This analogizes.It is, of course, also possible to arrange other corresponding relation, the most only it is situated between as a example by both conditions
Continue.
So, refering to shown in Fig. 3, when another user of incoming call, user can be in operation circle of user terminal
The prompting arranged before about " corresponding relation between action parameter and feedback system " is seen (certainly on face
This content can not also be shown), and the operation of correspondence is chosen according to self situation at that time.As, select to shake
Dynamic user terminal twice, then user terminal can refuse the incoming call of another user immediately, and sends note to user
" I am present is inconvenient to answer the call, and gives you phone after 5 minutes ".
Based on above-described embodiment, refering to shown in Fig. 4, in the embodiment of the present invention, user terminal includes: monitoring
Unit 40, matching unit 41 and response unit 42, wherein,
Monitoring means 40, for when receiving the business use request that business opposite end sends, carrying out user
Behavior monitoring, obtains the behavioral parameters of user；
Matching unit 41, for mating behavioral parameters with the behavior sample set preset, it is thus achieved that coupling
As a result, wherein, behavior sample is the data sample for describing non-touch screen class user behavior；
Response unit 42, during for determining behavioral parameters and arbitrary behavior sample matches success according to matching result,
Obtain the feedback system that corresponding arbitrary behavior sample is preset, and perform feedback system.
After receiving business and using request, before obtaining the behavioral parameters of user, monitoring means 40 enters
One step is used for:
Detection business uses the priority tag whether carrying setting in request, determines and there is not priority mark
During knowledge, it is determined that be able to carry out follow-up matching operation.
Monitoring means 40 is further used for:
Determine when there is priority tag, directly carry out service informing to user.
When receiving the business use request that business opposite end sends, user is carried out behavior monitoring, obtains user
Behavioral parameters time, monitoring means 40 is used for:
When receiving the business use request that business opposite end sends, by the audio collection device voice to user
It is collected, obtains the voiced keyword of user's input, and using voiced keyword as the behavioral parameters of user；
Or,
When receiving the business use request that business opposite end sends, by the sensor kinestate to user
It is monitored, it is thus achieved that the kinematic parameter of user, and using kinematic parameter as the behavioral parameters of user.
When determining behavioral parameters and arbitrary behavior sample matches success according to matching result, matching unit 41 is used for:
When knowing that the similarity of behavioral parameters and arbitrary behavior sample reaches to set threshold value based on matching result, really
It is fixed that the match is successful；Or
When knowing that behavioral parameters and arbitrary behavior sample are completely the same based on matching result, determine that the match is successful.
Obtain the feedback system that corresponding arbitrary behavior sample is preset, and perform feedback system to business use request
When responding, response unit 42 is used for:
Refusal accepts above-mentioned business and uses request, and obtains the feedback system that corresponding arbitrary behavior sample is preset,
And specify information content based on feedback system to business opposite end notice.
Further, based on above-mentioned feedback system when business opposite end notice specifies information content, response unit
42 are used for:
Based on above-mentioned feedback system, the behavioral parameters characterized in conjunction with any of the above-described behavior sample, obtain correspondence
Information content, or, build corresponding information content；
Above-mentioned information content is notified to business opposite end.
In the embodiment of the present application, user terminal is when the business receiving business opposite end uses request, to user
Action parameter be monitored, and the feedback system preset based on corresponding this action parameter uses request to business
Responding, so, user, can be by this kind of mode when being not easy to use request directly in response to business
Respond rapidly, i.e. save response time, improve the operating efficiency of user, also do not result in business
Loss, simultaneously as different feedback systems can be selected according to different action parameters, is also greatly improved
Feedback motility, improves the service performance of user terminal further.
Those skilled in the art are it should be appreciated that embodiments herein can be provided as method, system or meter
Calculation machine program product.Therefore, the application can use complete hardware embodiment, complete software implementation or knot
The form of the embodiment in terms of conjunction software and hardware.And, the application can use and wherein wrap one or more
Computer-usable storage medium containing computer usable program code (include but not limited to disk memory,
CD-ROM, optical memory etc.) form of the upper computer program implemented.
The application is with reference to method, equipment (system) and the computer program according to the embodiment of the present application
Flow chart and/or block diagram describe.It should be understood that can by computer program instructions flowchart and/
Or flow process in each flow process in block diagram and/or square frame and flow chart and/or block diagram and/or
The combination of square frame.These computer program instructions can be provided to general purpose computer, special-purpose computer, embedded
The processor of datatron or other programmable data processing device is to produce a machine so that pass through computer
Or the instruction that the processor of other programmable data processing device performs produces for realizing at flow chart one stream
The device of the function specified in journey or multiple flow process and/or one square frame of block diagram or multiple square frame.
These computer program instructions may be alternatively stored in and can guide computer or other programmable data processing device
In the computer-readable memory worked in a specific way so that be stored in this computer-readable memory
Instruction produces the manufacture including command device, and this command device realizes at one flow process of flow chart or multiple stream
The function specified in journey and/or one square frame of block diagram or multiple square frame.
These computer program instructions also can be loaded in computer or other programmable data processing device, makes
Sequence of operations step must be performed to produce computer implemented place on computer or other programmable devices
Reason, thus the instruction performed on computer or other programmable devices provides for realizing flow chart one
The step of the function specified in flow process or multiple flow process and/or one square frame of block diagram or multiple square frame.
Although having been described for the preferred embodiment of the application, but those skilled in the art once knowing base
This creativeness concept, then can make other change and amendment to these embodiments.So, appended right is wanted
Ask and be intended to be construed to include preferred embodiment and fall into all changes and the amendment of the application scope.
Obviously, those skilled in the art can carry out various change and modification to the embodiment of the present application and not take off
Spirit and scope from the embodiment of the present application.So, if these amendments of the embodiment of the present application and modification belong to
Within the scope of the application claim and equivalent technologies thereof, then the application be also intended to comprise these change and
Including modification.
Claims (14)
1. the method for a response service, it is characterised in that including:
When receiving the business use request that business opposite end sends, user is carried out behavior monitoring, obtains user
Behavioral parameters；
Described behavioral parameters is mated with the behavior sample set preset, it is thus achieved that matching result, wherein,
Described behavior sample is the data sample for describing non-touch screen class user behavior；
When determining described behavioral parameters and arbitrary behavior sample matches success according to described matching result, it is right to obtain
Answer the feedback system that described arbitrary behavior sample is preset, and perform described feedback system.
2. the method for claim 1, it is characterised in that use request receiving described business
After, before obtaining the behavioral parameters of user, farther include:
Detect described business and use the priority tag whether carrying setting in request, determine described in not existing
During priority tag, it is determined that be able to carry out subsequent match operation.
3. method as claimed in claim 2, it is characterised in that farther include:
Determine when there is described priority tag, directly carry out service informing to user.
4. the method for claim 1, it is characterised in that the business receiving the transmission of business opposite end makes
During with request, user is carried out behavior monitoring, obtain the behavioral parameters of user, including:
When receiving the business use request that business opposite end sends, by the audio collection device voice to user
It is collected, obtains the voiced keyword of user's input, and using described voiced keyword as the behavior of user
Parameter；
Or,
When receiving the business use request that business opposite end sends, by the sensor kinestate to user
It is monitored, it is thus achieved that the kinematic parameter of user, and using described kinematic parameter as the behavioral parameters of user.
5. the method as described in any one of claim 1-4, it is characterised in that according to described matching result
Determine described behavioral parameters and the success of arbitrary behavior sample matches, including:
Know that described behavioral parameters reaches to set with the similarity of described arbitrary behavior sample based on described matching result
When determining threshold value, determine that the match is successful；Or
When knowing that described behavioral parameters and described arbitrary behavior sample are completely the same based on described matching result, really
It is fixed that the match is successful.
6. the method as described in any one of claim 1-4, it is characterised in that obtain corresponding described arbitrary
The feedback system that behavior sample is preset, and perform described feedback system, including:
Refusal accepts described business and uses request, and obtains the feedback side that corresponding described arbitrary behavior sample is preset
Formula, and specify information content based on described feedback system to described business opposite end notice.
7. method as claimed in claim 6, it is characterised in that based on described feedback system to described business
Opposite end notice specifies information content, including:
Based on described feedback system, the behavioral parameters levied in conjunction with described arbitrary behavior schedule of samples, obtain correspondence
Information content, or, build corresponding information content；
Described information content is notified to described business opposite end.
8. the device of a response service, it is characterised in that including:
Monitoring means, for when receiving the business use request that business opposite end sends, going to user
For monitoring, obtain the behavioral parameters of user；
Matching unit, for mating described behavioral parameters with the behavior sample set preset, it is thus achieved that
Joining result, wherein, described behavior sample is the data sample for describing non-touch screen class user behavior；
Response unit, for determining described behavioral parameters and arbitrary behavior sample matches according to described matching result
During success, obtain the feedback system that corresponding described arbitrary behavior sample is preset, and perform described feedback system.
9. device as claimed in claim 8, it is characterised in that use request receiving described business
After, before obtaining the behavioral parameters of user, described monitoring means is further used for:
Detect described business and use the priority tag whether carrying setting in request, determine described in not existing
During priority tag, it is determined that be able to carry out subsequent match operation.
10. device as claimed in claim 9, it is characterised in that described monitoring means is further used for:
Determine when there is described priority tag, directly carry out service informing to user.
11. devices as claimed in claim 8, it is characterised in that receive the business that business opposite end sends
When using request, user carrying out behavior monitoring, when obtaining the behavioral parameters of user, described monitoring means is used
In:
When receiving the business use request that business opposite end sends, by the audio collection device voice to user
It is collected, obtains the voiced keyword of user's input, and using described voiced keyword as the behavior of user
Parameter；
Or,
When receiving the business use request that business opposite end sends, by the sensor kinestate to user
It is monitored, it is thus achieved that the kinematic parameter of user, and using described kinematic parameter as the behavioral parameters of user.
12. devices as described in any one of claim 8-11, it is characterised in that according to described coupling knot
When fruit determines described behavioral parameters and arbitrary behavior sample matches success, described matching unit is used for:
Know that described behavioral parameters reaches to set with the similarity of described arbitrary behavior sample based on described matching result
When determining threshold value, determine that the match is successful；Or
When knowing that described behavioral parameters and described arbitrary behavior sample are completely the same based on described matching result, really
It is fixed that the match is successful.
13. devices as described in any one of claim 8-11, it is characterised in that obtain corresponding described
One behavior sample preset feedback system, and perform described feedback system to described business use request ring
At once, described response unit is used for:
Refusal accepts described business and uses request, and obtains the feedback side that corresponding described arbitrary behavior sample is preset
Formula, and specify information content based on described feedback system to described business opposite end notice.
14. devices as claimed in claim 6, it is characterised in that based on described feedback system to described industry
When business opposite end notice specifies information content, described response unit is used for:
Based on described feedback system, the behavioral parameters levied in conjunction with described arbitrary behavior schedule of samples, obtain correspondence
Information content, or, build corresponding information content；
Described information content is notified to described business opposite end.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201510135201.7A CN106155276A (en) | 2015-03-25 | 2015-03-25 | A kind of method and device of response service |
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| CN201510135201.7A CN106155276A (en) | 2015-03-25 | 2015-03-25 | A kind of method and device of response service |
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| CN106155276A true CN106155276A (en) | 2016-11-23 |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
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