CN106127526A - Intelligent robot system and method for work thereof - Google Patents
Intelligent robot system and method for work thereof Download PDFInfo
- Publication number
- CN106127526A CN106127526A CN201610511558.5A CN201610511558A CN106127526A CN 106127526 A CN106127526 A CN 106127526A CN 201610511558 A CN201610511558 A CN 201610511558A CN 106127526 A CN106127526 A CN 106127526A
- Authority
- CN
- China
- Prior art keywords
- intelligent robot
- contact staff
- request
- instruction
- module
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 16
- 239000013589 supplement Substances 0.000 claims description 6
- 230000005540 biological transmission Effects 0.000 claims description 3
- 210000004556 brain Anatomy 0.000 claims description 3
- 241000208340 Araliaceae Species 0.000 claims 1
- 235000005035 Panax pseudoginseng ssp. pseudoginseng Nutrition 0.000 claims 1
- 235000003140 Panax quinquefolius Nutrition 0.000 claims 1
- 235000008434 ginseng Nutrition 0.000 claims 1
- 230000000875 corresponding effect Effects 0.000 abstract description 8
- 230000001276 controlling effect Effects 0.000 abstract description 6
- 230000009286 beneficial effect Effects 0.000 abstract description 2
- 230000002596 correlated effect Effects 0.000 abstract description 2
- 238000012549 training Methods 0.000 abstract description 2
- 238000009825 accumulation Methods 0.000 description 1
- 238000013473 artificial intelligence Methods 0.000 description 1
- 235000021167 banquet Nutrition 0.000 description 1
- 238000013461 design Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
- 230000001788 irregular Effects 0.000 description 1
- 238000012423 maintenance Methods 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 238000012546 transfer Methods 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F40/00—Handling natural language data
- G06F40/30—Semantic analysis
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Computational Linguistics (AREA)
- Finance (AREA)
- Strategic Management (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Health & Medical Sciences (AREA)
- Game Theory and Decision Science (AREA)
- General Business, Economics & Management (AREA)
- Marketing (AREA)
- Artificial Intelligence (AREA)
- Economics (AREA)
- Entrepreneurship & Innovation (AREA)
- General Health & Medical Sciences (AREA)
- General Engineering & Computer Science (AREA)
- Human Computer Interaction (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
Abstract
The present invention provides intelligent robot system and method for work thereof, including: intelligent robot: for receiving the instruction of contact staff, and complete associative operation by controlling interface and respond described contact staff；Knowledge data base, described intelligent robot includes: logic engine module: for controlling the operation of modules；Sound identification module: for the voice signal of natural language is changed into corresponding text；Semantics recognition module: be used for carrying out syntax check, and build the data structure that the word inputted by text forms；Voice synthetic module: for the group of text performing result or problem is made into natural language, and be changed into corresponding voice signal.The invention has the beneficial effects as follows: can reduce contact staff's lookup to answer complexity problem, robot can directly give answer, instructs contact staff to carry out the operation being correlated with, reduce the service time of contact staff, reduce human error, reduce the training cost of customer service, improve service quality.
Description
Technical field
The present invention relates to robotics, particularly relate to intelligent robot system and method for work thereof.
Background technology
Intelligent robot, as a kind of technology comprising quite a lot of subject knowledge, is almost produced along with artificial intelligence
's.And intelligent robot becomes more and more important at society, increasing field and post are required for intelligent robot
Participating in, this makes the research of intelligent robot more and more deep.
Along with developing rapidly of the Internet, the raising of the service awareness of people, network customer service has spread to all trades and professions,
It is deep into the links of everyday commerce service.
Current customer service system, main or artificial customer service, artificial customer service is typically embedded and in webpage instant messaging
Instrument, each artificial customer service client is by manual maintenance, irregular not because of contact staff's professional skill ability due to manual position
The problem of timely, unified and professional system service cannot be provided together, thus affect the Consumer's Experience of client.
Summary of the invention
It is an object of the invention to provide intelligent robot system, solve above-mentioned one or multiple of the prior art.
The present invention provides intelligent robot system, including:
Intelligent robot: for receiving the instruction of contact staff, and complete associative operation and response by controlling interface
Described contact staff；
Knowledge data base: communicate to connect with intelligent robot, for storing the solution of the instruction that described contact staff provides
Method；
Described intelligent robot includes:
Logic engine module: for controlling the operation of modules；
Sound identification module: for the voice signal of natural language is changed into corresponding text；
Semantics recognition module: be used for carrying out syntax check, and build the data structure that the word inputted by text forms；
Voice synthetic module: for the group of text performing result or problem being made into natural language, and be changed into corresponding
Voice signal.
In some embodiments, knowledge data base step include event base, maneuver library, knowledge base, thinking bank, phrase library with
And dictionary, be respectively used to store the event information of simulating human brain, action message, knowledge information and, concept information, phrase with
Corresponding relation between standard speech and standard word.
In some embodiments, also include revising unit, communicate to connect with described knowledge data base, for amendment or new
Increase the information of storage in described data base.
In some embodiments, logic engine module connects control interface, it is provided that described intelligent robot and customer service
Data transmission interface between personnel.
The present invention also provides for the method for work of intelligent robot system, wherein, comprises the following steps:
1) intelligent robot obtains from contact staff's by the way of menu setecting, input through keyboard and phonetic entry
Instruction request；
2) if this instruction request belongs to the request of menu setecting mode, then this instruction request is directly performed by intelligent robot
And return execution result, if this instruction request is not belonging to the request of menu setecting mode, then perform next step；
3) if this instruction request belongs to the request of keyboard entry method, then intelligent robot calls semantics recognition module, language
Text message is converted into order and parameter by justice identification module, and allow contact staff confirm result that this identification asks is the most just
Really, if parameter is not enough, prompting contact staff supplements the parameter lacked, until obtaining enough parameters, intelligent robot performs behaviour
Make and return execution result, if this instruction request is not belonging to the request of keyboard entry method, then performing next step；
4) if this instruction request belongs to the request of phonetic entry mode, then intelligent robot calls sound identification module acquirement
Request text message, recalls semantics recognition module and text message is converted into into order and parameter, and allow contact staff confirm
The result of this identification request is the most correct, if parameter is not enough, prompting contact staff supplements the parameter lacked, until obtaining enough
Parameter, intelligent robot performs operation and also returns execution result.
In some embodiments, described execution result by the form of hypertext present or with voice by the way of broadcast
Go out.
The invention has the beneficial effects as follows: can reduce contact staff's lookup to answer complexity problem, robot is permissible
Directly give answer, instruct contact staff to carry out the operation being correlated with, reduce the service time of contact staff, reduce human error,
Reduce the training cost of customer service, improve service quality.
Accompanying drawing explanation
Fig. 1 is intelligent robot system frame diagram of the present invention.
Detailed description of the invention
The present invention is further detailed explanation below in conjunction with the accompanying drawings.
The present invention provides intelligent robot system, including:
Intelligent robot 1: for receiving the instruction of contact staff, and complete associative operation and response by controlling interface
Contact staff；
Knowledge data base 2: communicate to connect with intelligent robot, for storing the solution party of the instruction that contact staff provides
Method；
Amendment unit 3, communicates to connect with knowledge data base, for revising or increase newly the information of storage in data base.
Intelligent robot 1 includes:
Logic engine module 11: for controlling the operation of modules；
Sound identification module 12: for the voice signal of natural language is changed into corresponding text；
Semantics recognition module 13: be used for carrying out syntax check, and build the data structure that the word inputted by text forms；
Voice synthetic module 14: for the group of text performing result or problem being made into natural language, and be changed into corresponding
Voice signal.
Knowledge data base 2 step includes event base 21, maneuver library 22, knowledge base 23, thinking bank 24, phrase library 25 and dictionary
26, be respectively used to store the event information of simulating human brain, action message, knowledge information and, concept information, phrase and standard
Corresponding relation between language and standard word.
Logic engine module 11 connects control interface 4, it is provided that the data transmission between intelligent robot and contact staff
Interface.
The present invention also provides for the method for work of intelligent robot system, wherein, comprises the following steps:
1) intelligent robot obtains from contact staff's by the way of menu setecting, input through keyboard and phonetic entry
Instruction request；
2) if this instruction request belongs to the request of menu setecting mode, then this instruction request is directly performed by intelligent robot
And return execution result, if this instruction request is not belonging to the request of menu setecting mode, then perform next step；
3) if this instruction request belongs to the request of keyboard entry method, then intelligent robot calls semantics recognition module, language
Text message is converted into order and parameter by justice identification module, and allow contact staff confirm result that this identification asks is the most just
Really, if parameter is not enough, prompting contact staff supplements the parameter lacked, until obtaining enough parameters, intelligent robot performs behaviour
Make and return execution result, if this instruction request is not belonging to the request of keyboard entry method, then performing next step；
4) if this instruction request belongs to the request of phonetic entry mode, then intelligent robot calls sound identification module acquirement
Request text message, recalls semantics recognition module and text message is converted into into order and parameter, and allow contact staff confirm
The result of this identification request is the most correct, if parameter is not enough, prompting contact staff supplements the parameter lacked, until obtaining enough
Parameter, intelligent robot performs operation and also returns execution result.
Instruction request is divided into knowledge search and system service two class.The request of knowledge search class may search for knowledge base, obtains
Relevant knowledge；The request of system service class can send instruction to perform relevant operation to realize user's request to attending a banquet.
Intelligent robot can be the operation arrangement that will perform before performing operation, and both can perform in batches also can be the most indivedual
Perform.
Perform result by the form of hypertext present or with voice by the way of broadcast.
Compared with prior art, one, the present invention can allow the artificial contact staff of intelligent machine service, and allows intelligent robot
Become the assistant of contact staff, allow contact staff with the ability of unified specialty to service end user, decrease user's
Waiting time；Its two, be different from traditional chat class robot, robot of the present invention, along with the accumulation of knowledge base, intelligence
Can change degree can improve constantly, increasing operation can transfer to robot to complete, and customer service work efficiency will be substantially improved.
Above-described is only some embodiments of the present invention.For the person of ordinary skill of the art, not
On the premise of departing from the invention design, it is also possible to making some deformation and improvement, these broadly fall into the protection model of the present invention
Enclose.
Claims (6)
1. intelligent robot system, wherein, including:
Intelligent robot: for receiving the instruction of contact staff, and complete associative operation by controlling interface and respond described
Contact staff；
Knowledge data base: communicate to connect with intelligent robot, for storing the solution of the instruction that described contact staff provides；
Described intelligent robot includes:
Logic engine module: for controlling the operation of modules；
Sound identification module: for the voice signal of natural language is changed into corresponding text；
Semantics recognition module: be used for carrying out syntax check, and build the data structure that the word inputted by text forms；
Voice synthetic module: for the group of text performing result or problem is made into natural language, and be changed into corresponding voice
Signal.
Intelligent robot system the most according to claim 1, wherein, described knowledge data base step includes event base, action
Storehouse, knowledge base, thinking bank, phrase library and dictionary, be respectively used to store the event information of simulating human brain, action message,
Knowledge information and, corresponding relation between concept information, phrase and standard speech and standard word.
Intelligent robot system the most according to claim 1, wherein, also includes revising unit, with described knowledge data base
Communication connection, for revising or increase newly the information of storage in described data base.
Intelligent robot system the most according to claim 1, wherein, described logic engine module connects control interface,
Data transmission interface between described intelligent robot and contact staff is provided.
5. the method for work of intelligent robot system, wherein, comprises the following steps:
1) intelligent robot obtains the instruction from contact staff by the way of menu setecting, input through keyboard and phonetic entry
Request；
2) if this instruction request belongs to the request of menu setecting mode, then this instruction request is directly performed and returns by intelligent robot
Receipt row result, if this instruction request is not belonging to the request of menu setecting mode, then performs next step；
3) if this instruction request belongs to the request of keyboard entry method, then intelligent robot calls semantics recognition module, semantic knowledge
Text message is converted into order and parameter by other module, and the result allowing contact staff confirm that this identification is asked is the most correct, if
Parameter is not enough then points out contact staff to supplement the parameter lacked, until obtaining enough parameters, intelligent robot performs operation also
Return and perform result, if this instruction request is not belonging to the request of keyboard entry method, then perform next step；
4) if this instruction request belongs to the request of phonetic entry mode, then intelligent robot calls sound identification module and obtains request
Text message, recalls semantics recognition module and text message is converted into into order and parameter, and allow contact staff confirm this knowledge
Not inviting the result asked the most correct, if parameter is not enough, prompting contact staff supplements the parameter lacked, until obtaining enough ginsengs
Number, intelligent robot performs operation and returns execution result.
The method of work of intelligent robot system the most according to claim 5, wherein, described execution result passes through hypertext
Form present or broadcast in the way of voice.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610511558.5A CN106127526A (en) | 2016-06-30 | 2016-06-30 | Intelligent robot system and method for work thereof |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610511558.5A CN106127526A (en) | 2016-06-30 | 2016-06-30 | Intelligent robot system and method for work thereof |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106127526A true CN106127526A (en) | 2016-11-16 |
Family
ID=57467987
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610511558.5A Pending CN106127526A (en) | 2016-06-30 | 2016-06-30 | Intelligent robot system and method for work thereof |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN106127526A (en) |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106621354A (en) * | 2017-01-16 | 2017-05-10 | 北京时代华盛科技有限公司 | Intelligent cross-dressing robot and scene intelligentizing method |
| CN108259686A (en) * | 2017-12-28 | 2018-07-06 | 合肥凯捷技术有限公司 | A kind of customer service system based on speech analysis |
| CN108712581A (en) * | 2018-06-07 | 2018-10-26 | 上海航动科技有限公司 | A kind of traffic method of skill training, device, equipment and system |
| CN109670020A (en) * | 2018-12-11 | 2019-04-23 | 苏州创旅天下信息技术有限公司 | A kind of voice interactive method, system and device |
| CN111086008A (en) * | 2018-10-24 | 2020-05-01 | 国网河南省电力公司南阳供电公司 | Electric power safety knowledge learning robot and method for preventing electric power operation fault |
| CN113791557A (en) * | 2018-05-18 | 2021-12-14 | 创新先进技术有限公司 | Control method and device of intelligent equipment |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102446428A (en) * | 2010-09-27 | 2012-05-09 | 北京紫光优蓝机器人技术有限公司 | Robot-based interactive learning system and interactive method thereof |
| CN202736475U (en) * | 2011-12-08 | 2013-02-13 | 华南理工大学 | Chat robot |
| CN103902373A (en) * | 2014-04-02 | 2014-07-02 | 百度在线网络技术（北京）有限公司 | Intelligent terminal control method, server and intelligent terminal |
| CN105446146A (en) * | 2015-11-19 | 2016-03-30 | 深圳创想未来机器人有限公司 | Intelligent terminal control method based on semantic analysis, system and intelligent terminal |
-
2016
- 2016-06-30 CN CN201610511558.5A patent/CN106127526A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102446428A (en) * | 2010-09-27 | 2012-05-09 | 北京紫光优蓝机器人技术有限公司 | Robot-based interactive learning system and interactive method thereof |
| CN202736475U (en) * | 2011-12-08 | 2013-02-13 | 华南理工大学 | Chat robot |
| CN103902373A (en) * | 2014-04-02 | 2014-07-02 | 百度在线网络技术（北京）有限公司 | Intelligent terminal control method, server and intelligent terminal |
| CN105446146A (en) * | 2015-11-19 | 2016-03-30 | 深圳创想未来机器人有限公司 | Intelligent terminal control method based on semantic analysis, system and intelligent terminal |
Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106621354A (en) * | 2017-01-16 | 2017-05-10 | 北京时代华盛科技有限公司 | Intelligent cross-dressing robot and scene intelligentizing method |
| CN108259686A (en) * | 2017-12-28 | 2018-07-06 | 合肥凯捷技术有限公司 | A kind of customer service system based on speech analysis |
| CN113791557A (en) * | 2018-05-18 | 2021-12-14 | 创新先进技术有限公司 | Control method and device of intelligent equipment |
| CN108712581A (en) * | 2018-06-07 | 2018-10-26 | 上海航动科技有限公司 | A kind of traffic method of skill training, device, equipment and system |
| CN111086008A (en) * | 2018-10-24 | 2020-05-01 | 国网河南省电力公司南阳供电公司 | Electric power safety knowledge learning robot and method for preventing electric power operation fault |
| CN109670020A (en) * | 2018-12-11 | 2019-04-23 | 苏州创旅天下信息技术有限公司 | A kind of voice interactive method, system and device |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106127526A (en) | Intelligent robot system and method for work thereof | |
| CN106328166B (en) | Human-computer dialogue abnormality detection system and method | |
| CN108000526B (en) | Dialogue interaction method and system for intelligent robot | |
| CN107329967B (en) | Question answering system and method based on deep learning | |
| CA2929018C (en) | Natural expression processing method, processing and response method, device and system | |
| CN106777018B (en) | Method and device for optimizing input sentences in intelligent chat robot | |
| CN107301168A (en) | Intelligent robot and its mood exchange method, system | |
| CN106096717B (en) | Information processing method towards intelligent robot and system | |
| CN112599124A (en) | Voice scheduling method and system for power grid scheduling | |
| CN106294854A (en) | A kind of man-machine interaction method for intelligent robot and device | |
| CN107368572A (en) | Multifunctional intellectual man-machine interaction method and system | |
| CN106951468A (en) | Talk with generation method and device | |
| WO2020006827A1 (en) | Method and apparatus for intelligent response | |
| CN109670023A (en) | Man-machine automatic top method for testing, device, equipment and storage medium | |
| CN107679147A (en) | Human-computer dialogue formula electric network information based on speech recognition has access to methods of exhibiting | |
| CN108491378A (en) | Power information O＆M intelligent response system | |
| CN109887503A (en) | A kind of man-machine interaction method of intellect service robot | |
| CN116600053B (en) | Customer service system based on AI large language model | |
| CN106815321A (en) | Chat method and device based on intelligent chat robots | |
| CN110442700A (en) | Man-machine multi-turn conversation method and system for man-machine interaction and intelligent equipment | |
| CN109120513A (en) | Full media system and implementation method based on intelligent robot response | |
| CN111179928A (en) | Intelligent control method for power transformation and distribution station based on voice interaction | |
| CN110059166A (en) | Natural expression processing method, response method, equipment and the system of natural intelligence | |
| CN110059168A (en) | The method that man-machine interactive system based on natural intelligence is trained | |
| CN110046232A (en) | Natural expression processing method, response method, equipment and the system of natural intelligence |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20161116 |