CN106028387A - Communication anomaly collecting method and mobile terminal - Google Patents
Communication anomaly collecting method and mobile terminal Download PDFInfo
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- CN106028387A CN106028387A CN201610514099.6A CN201610514099A CN106028387A CN 106028387 A CN106028387 A CN 106028387A CN 201610514099 A CN201610514099 A CN 201610514099A CN 106028387 A CN106028387 A CN 106028387A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/04—Arrangements for maintaining operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/24—Arrangements for testing
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Abstract
The invention provides a communication anomaly collecting method and a mobile terminal, wherein the method comprises the following steps of: monitoring communication data in a communication process of the mobile terminal and a base station; and uploading first anomaly information corresponding to a communication anomaly state to a server if the communication data indicates that the mobile terminal is in the communication anomaly state. The problem that complaint handling is relatively slow and relatively long in period due to the fact that various parts of the mobile terminal are checked can be solved; and the beneficial effects of increasing the complaint handling speed and shortening the period can be realized.
Description
Technical field
The present invention relates to technical field of mobile terminals, particularly relate to a kind of communication abnormality collection method and
Mobile terminal.
Background technology
When user uses mobile terminal, the parts of mobile terminal go wrong, and can affect mobile terminal
Normal use.Wherein, the parts gone wrong specifically include that power amplifier (Power Amplifier,
And rf chip PA).These parts go wrong frequently can lead to mobile terminal connect unsuccessfully,
The problems such as speech quality difference.In actual applications, find to ask during using mobile terminal as user
During topic, often complain to equipment vendors.Now, equipment vendors need to use task equipment investigation mobile
Each parts of terminal, so that it is determined that problem place.
It can be seen that equipment vendors need to investigate each parts of mobile terminal, thus cause user's
Complaint handling is relatively slow, the cycle is longer.
Summary of the invention
The complaint handling to user is processed relatively slowly, cycle longer asking in order to solve existing equipment vendors
Topic, it is proposed that the present invention in case provide a kind of a kind of communication abnormality overcoming the problems referred to above collection method and
Mobile terminal.
On the one hand, the embodiment of the invention discloses the collection method of a kind of communication abnormality, be applied to mobile whole
End, including:
Monitor described mobile terminal with the communication data in the communication process of base station；
If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with described communication
First abnormal information corresponding to abnormality uploads onto the server.
On the other hand, the embodiment of the invention also discloses a kind of mobile terminal, including:
Monitoring module, for monitor described mobile terminal with the communication data in the communication process of base station；
Transmission module in first abnormal information, if indicating described mobile terminal to be in logical for described communication data
Letter abnormality, then upload onto the server the first abnormal information corresponding with described communication abnormality state.
In embodiments of the present invention, by monitor described mobile terminal with the communication in the communication process of base station
Data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be logical with described
Letter the first abnormal information corresponding to abnormality uploads onto the server.Such that it is able to solve investigation mobile terminal
Each parts, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling
Speed, contract short-period beneficial effect.
Described above is only the general introduction of technical solution of the present invention, in order to better understand the skill of the present invention
Art means, and can being practiced according to the content of description, and in order to allow, the present invention's is above and other
Objects, features and advantages can become apparent, below especially exemplified by the detailed description of the invention of the present invention.
Accompanying drawing explanation
In order to be illustrated more clearly that the technical scheme of the embodiment of the present invention, below by the embodiment of the present invention
In description, the required accompanying drawing used is briefly described, it should be apparent that, the accompanying drawing in describing below is only
It is only some embodiments of the present invention, for those of ordinary skill in the art, is not paying creativeness
On the premise of laborious, it is also possible to obtain other accompanying drawing according to these accompanying drawings.
Fig. 1 shows the flow chart of steps of the collection method of a kind of communication abnormality of the embodiment of the present invention one；
Fig. 2 shows the flow chart of steps of the collection method of a kind of communication abnormality of the embodiment of the present invention two；
Fig. 3 shows the flow chart of steps of the collection method of a kind of communication abnormality of the embodiment of the present invention three；
Fig. 4 shows the structured flowchart of a kind of mobile terminal of the embodiment of the present invention four；
Fig. 5 shows the structured flowchart of a kind of mobile terminal of the embodiment of the present invention five；
Fig. 6 shows the structured flowchart of a kind of mobile terminal of the embodiment of the present invention six；
Fig. 7 shows the structured flowchart of a kind of mobile terminal of the embodiment of the present invention seven；
Fig. 8 shows the structured flowchart of a kind of mobile terminal of the embodiment of the present invention eight.
Detailed description of the invention
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is carried out
Clearly and completely describe, it is clear that described embodiment be a part of embodiment of the present invention rather than
Whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art are not making wound
The every other embodiment obtained under the property made work premise, broadly falls into the scope of protection of the invention.
A kind of communication abnormality that the present invention provide is discussed in detail below by enumerating several specific embodiment
Collection method and mobile terminal.
Embodiment one
With reference to Fig. 1, it is shown that the step stream of the collection method of a kind of communication abnormality of the embodiment of the present invention one
Cheng Tu, specifically may include steps of:
Step 101, monitor described mobile terminal with the communication data in the communication process of base station.
In the mobile communication network, mobile terminal directly communicates with base station (Base Station, BS), thus
Realize the communication function with other mobile terminals.For global system for mobile communications (Global System for
Mobile Communication, GSM) for, when mobile terminal A needs and another mobile terminal B
When communicating, mobile terminal A first BS with its place gets in touch, request and mobile terminal B
Communicate；Then this communication request is transmitted to mobile switching centre by mobile terminal A place BS
(Mobile Switching Center, MSC), then MSC finds responsible transmitting mobile terminal B to communicate
The BS of business, the BS being ultimately responsible for transmitting mobile terminal B communication service finds mobile whole by paging
End B.
In above-mentioned communication process, the communication between mobile terminal and BS, MSC etc. can produce signaling number
According to.Such as, the request data that mobile terminal A sends to its place BS, mobile terminal A is to its place
BS receives the confirmation asking to return to mobile terminal A, and mobile terminal accesses asking of accidental channel
Information, mobile terminal is asked to receive the signal message etc. of base station.Additionally, after communication link is set up,
Dialog context between mobile A and mobile terminal B or short message content, for user data.
The embodiment of the present invention, when mobile terminal and base station communicate, monitors the communication number of mobile terminal
According to, can judge whether mobile terminal is in communication abnormality state according to above-mentioned communication data, may finally
The unit exception of location mobile terminal.Specifically, can periodically monitor mobile terminal to send to BS
Communication data.
Wherein, communication data is signaling data.
When mobile terminal is in communication process, the signaling number that can send according to mobile terminal or receive
According to, it is judged that whether mobile terminal is in communication abnormality state.Such as, mobile terminal request accesses BS's
During accidental channel, RACH can be distributed in the confirmation message that mobile terminal sends according to BS
The most successfully flag bit, it is judged that it is the most successful that mobile terminal accesses accidental channel.When mobile terminal accesses
When the accidental channel frequency of failure is more, then can determine that mobile terminal is in communication abnormality state.
Mobile terminal is in communication abnormality state and often shows the particle matter of mobile terminal.Apply in reality
In, equipment vendors receive the particle matter of customer complaint, including the power amplifier of mobile terminal
(Power Amplifier, PA), radio transceiver go wrong.
Wherein, power amplifier is used for sending before BS radiofrequency signal, amplifies signal power.Merit
Rate amplifier goes wrong, and when causing power amplification multiple less, then signal can be caused to send to BS
Time decay to BS and cannot receive.Thus the power amplifier of mobile terminal directly affects mobile terminal
Proper communication function.Radio transceiver is the device that mobile terminal sent and received signal.When wireless
When electricity transceiver goes wrong, then mobile terminal cannot send and receive signal, thus directly affects shifting
The proper communication function of dynamic terminal.
Step 102, if described communication data indicates described mobile terminal to be in communication abnormality state, then will
First abnormal information corresponding with described communication abnormality state uploads onto the server.
In embodiments of the present invention, equipment vendors are arrived in the first abnormal information the storage of collecting mobile terminal
In far-end server.Equipment vendors can obtain the first abnormal information by accessing server, thus conduct
Process the foundation of the complaint of mobile phone users.Full dose the first abnormal information can also be carried out statistical
Analysis, such that it is able to the potential problems that there is mobile terminal improve.
Optionally, described first abnormal information includes:
Mobile terminal identification information, communication band and/or abnormal class, described abnormal class includes described
Transmitting when mobile terminal sends from communication data to base station is abnormal and described mobile terminal receives logical from base station
Reception during letter data is abnormal.
Wherein, mobile terminal identification is International Mobile Station Equipment Identification (International Mobile Equipment
Identity, IMEI), it is mobile terminal unique mark in the world.Mobile terminal identification is permissible
Mobile terminal system is found or finds at the mobile terminal back side.
When communication band is mobile terminal access communications network, the channel band of selection.
In actual applications, when there is communication abnormality in a mobile terminal, then by the IMEI of this mobile terminal,
The communication band, the abnormal class that use when occurring abnormal upload onto the server.When using this mobile terminal
User is when equipment vendors complain, and the IMEI that equipment vendors can provide according to user, from server
Obtain the first abnormal information of mobile terminal.Such that it is able to according to the communication band in the first abnormal information,
Abnormal class determines the particle matter of mobile terminal.
Furthermore, it is possible to according to the abnormal information record of full dose, determine the potential problems of mobile terminal.Such as,
A large amount of abnormal informations include the problem of certain frequency range, show that reception or the transmission of this frequency range are deposited by mobile terminal
In problem；The abnormal class sent in a large amount of abnormal informations is to send extremely, shows the transmission of mobile terminal
Equipment has problems.
In embodiments of the present invention, by monitoring described mobile terminal communication data in a state of use；
If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with communication abnormality state
The first corresponding abnormal information upload onto the server.Such that it is able to solve each portion of investigation mobile terminal
Part, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling speed, contracting
Short-period beneficial effect.
Embodiment two
With reference to Fig. 2, it is shown that the step stream of the collection method of a kind of communication abnormality of the embodiment of the present invention two
Cheng Tu, specifically may include steps of:
Step 201, monitors the communication data that described mobile terminal receives from base station.
The embodiment of the present invention mainly extremely determines mobile whole according to the reception of mobile terminal extremely with transmitting
The particle matter of end.
In a communication network, mobile terminal can send information to BS, it is also possible to receives what BS sent
Information.Mobile terminal receives the abnormal information failure referring to that mobile terminal receives BS transmission；Mobile terminal
Launch and extremely refer to that mobile terminal sends information failure to BS.
In embodiments of the present invention, the first monitoring main collection signal intensity that receives from BS of mobile terminal and dividing
Collection signal intensity, then calculates the difference between main collection signal intensity and diversity signal intensity, finally according to
Difference size judges whether mobile terminal accepts exception.
And/or, step 202, monitor the communication data that described mobile terminal sends to base station.
In the mobile communication network, when mobile terminal needs to communicate, mobile terminal is first to BS
Send accidental channel access request, thus BS can be mobile terminal random assortment channel.Accidental channel connects
Enter request carries channel and set up reason and with reference to random number.Wherein, channel is set up reason and is included: exhale
Cry that request, paging be corresponding, the request of position updating request, short message.Random reference number is each mobile terminal
The mark of access request.
In above-mentioned accidental channel access procedure, often lead due to the reason such as network congestion, co-channel interference
Cause mobile terminal and access accidental channel failure.Now, BS can return to mobile terminal and confirm message, table
Bright accidental channel is successfully accessed or failure.In embodiments of the present invention, can return according to above-mentioned BS
Confirm message, it is judged that accidental channel is successfully accessed or failure, such that it is able to statistics accidental channel access is total
Number of times and the frequency of failure, thus calculate mortality, and judge whether mobile terminal launches exception.
Step 203, if described communication data indicates described mobile terminal to be in communication abnormality state, then exists
The second abnormal information is shown on described mobile terminal screen.
In embodiments of the present invention, can carry to user with the form of prompting frame on mobile terminal screen
Show the communication abnormality state of mobile terminal.When user receives the prompting of this communication abnormality state, permissible
Make the operation of correspondence, effectively process mobile terminal component problem.
Alternatively, described second abnormal information includes: trouble point and/or treatment measures information.
When user gets trouble point corresponding to communication abnormality state and treatment measures information, user
Problem can be processed as soon as possible according to treatment measures information.When the parts of mobile terminal go wrong
Time, change mobile terminal component and can solve the communication abnormality of mobile terminal.
Step 204, if described communication data indicates described mobile terminal to be in communication abnormality state, then sentences
The network type that disconnected described mobile terminal is presently in.
In actual applications, can be uploaded to set by the first abnormal information of mobile terminal by wireless network
The far-end server of standby manufacturer.Wherein, wireless network specifically includes that WLAN, mobile data
Network.
Specifically, can first determine whether whether mobile terminal is under WLAN, if mobile terminal
Not under WLAN, then judge whether mobile terminal is under mobile data network.If it is mobile whole
End, not under any network, does not the most carry out uploading of abnormal information.
In embodiments of the present invention, it is also possible to the first abnormal information is temporarily stored in mobile terminal internal memory or caching
In, when mobile terminal detects and is in wireless network, temporary abnormal information is disposably uploaded to clothes
Business device.
Step 205, if described network type is WLAN, then by described WLAN
First abnormal information corresponding with described communication abnormality state is uploaded onto the server.
In actual applications, due to the speed of WLAN, capacity is relatively big, thus preferentially makes
Uploading of the first abnormal information is carried out by WLAN.
Step 206, if described network type is mobile data network, then by described mobile data network
First abnormal information corresponding with described communication abnormality state is uploaded onto the server.
In actual applications, owing to the speed of mobile data network is less, capacity is less, thus the most mobile
When terminal does not connect WLAN, carry out uploading of the first abnormal information.
In embodiments of the present invention, by monitor described mobile terminal with the communication in the communication process of base station
Data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be logical with described
Letter the first abnormal information corresponding to abnormality uploads onto the server.Such that it is able to solve investigation mobile terminal
Each parts, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling
Speed, contract short-period beneficial effect.
Furthermore it is possible to abnormal information and solution are prompted to user on the screen of the mobile terminal, from
And the efficiency solving mobile terminal problem can be improved further.
Embodiment three
With reference to Fig. 3, it is shown that the step stream of the collection method of a kind of communication abnormality of the embodiment of the present invention three
Cheng Tu, specifically may include steps of:
Step 301, periodically reports described mobile terminal to receive from base station at modem to base station
Signal intensity time, obtain M group main collection reception signal intensity and the signal intensity of diversity reception；Its
In, M is more than or equal to 1.
Wherein, modem is the transducer of digital signal and analogue signal.At transmitting terminal, modulatedemodulate
Device is adjusted to convert digital signals into the analogue signal being easy to transmission；At receiving terminal, modem will simulation
Signal is converted to digital signal.In the mobile communication network, when mobile terminal sends information to BS,
The modem of mobile terminal converts digital signals into the simulation letter being easy to transmit over the wireless channel
Number；When mobile terminal receives the information that BS sends, simulation is believed by the modem of mobile terminal
Number be converted to the digital signal that mobile terminal easily identifies.
In the mobile communication network, the modem of mobile terminal periodically can report signal to BS
Intensity.In embodiments of the present invention, it is received by modem, launches abnormal judgement.
In the reception device of mobile terminal, a sector is divided into main collection antenna and diversity antenna, main collection sky
Line sends and receives signal, and diversity antenna only receives signal.Main collection receives and the signal intensity of diversity reception
When gap is less, mobile terminal receives normal；Main collection receives and the signal intensity gap of diversity reception is bigger
Time, mobile terminal receives abnormal.
Step 302, calculates signal intensity and the signal intensity of diversity reception that in described M group, main collection receives
Difference, obtain M the first difference in signal strength.
In actual applications, difference exhausted of the signal intensity of signal intensity that main collection receives and diversity reception is taken
To value, as the first difference in signal strength.
Step 303, according to described M the first difference in signal strength and first threshold, it is judged that described mobile whole
The most whether end receives exception.
Wherein, described first threshold is for judging the most normal standard value of the first difference in signal strength.When first
When difference in signal strength is more than first threshold, then the main collection that this first difference in signal strength is corresponding receives and/or diversity
Receive abnormal；When the first difference in signal strength is less than or equal to first threshold, then this first difference in signal strength pair
The main collection answered receives and the most normal in diversity reception.
Being appreciated that first threshold can be according to concrete scene settings, the embodiment of the present invention is to first threshold
Concrete numerical value be not any limitation as.
In actual applications, when in M the first difference in signal strength, if at least M/2 the first signal is strong
Main collection reception and/or diversity reception that degree difference is corresponding are abnormal, then show that mobile terminal receives on a current band
Abnormal；If the main collection corresponding less than individual first difference in signal strength of M/2 receives and/or diversity reception is abnormal,
Then show that mobile terminal receives normally on a current band.
It is appreciated that step 301 is to judge to receive abnormal process to 303.
Step 304, within the first appointment cycle, add up described mobile terminal RACH total time
Number and the frequency of failure.
Wherein, the total degree of RACH can according to mobile terminal request accidental channel access time
Number sum.
In embodiments of the present invention, can return to what mobile terminal request accidental channel accessed according to BS
Confirmation, it is judged that RACH success or failure, such that it is able to the one-tenth of statistics RACH
Merit number of times or the frequency of failure.When BS does not return confirmation, it is believed that request accidental channel accesses and loses
Lose.
In actual applications, can be according to the first mortality specifying cycle statistics RACH.The
One appointment cycle can set according to reality application.
Specifically, step 305 can also be added up the total degree of mobile terminal RACH respectively and be become
Merit number of times, such that it is able to total degree and number of success are subtracted each other, obtains the frequency of failure.
Step 305, by the frequency of failure of described RACH divided by the total degree of RACH,
Obtain the mortality of described mobile terminal RACH.
In actual applications, when calculating the mortality of RACH, can round up.
When step 305 statistics be total degree and the number of success of mobile terminal RACH time, can
First to calculate the success rate of mobile terminal RACH, then calculate the failure of RACH
Rate；Can also first calculate the frequency of failure of mobile terminal RACH, then calculate RACH
Mortality.
Step 306, according to described mortality and Second Threshold, it is judged that described mobile terminal is at present band
On whether launch exception.
Specifically, when mortality is more than Second Threshold, mobile terminal launches exception on a current band；
When mortality is less than or equal to Second Threshold, mobile terminal is launched normally on a current band.
Being appreciated that Second Threshold can set according to concrete application, the embodiment of the present invention is to the second threshold
The concrete numerical value of value is not any limitation as.
Step 304 is to judge to launch abnormal process to 306, and step 301 to 303 receives different for judgement
Normal process, receive abnormal and launch abnormal at least one is abnormal, show that mobile terminal is in communication different
Often state.
Step 307, will be corresponding with described communication abnormality state by the modem of described mobile terminal
The first abnormal information report the central processing unit of described mobile terminal.
In the hardware system of mobile terminal, central processing unit (Central Processing Unit, CPU)
As the logical process center of mobile terminal, modem directly can communicate with CPU.
In embodiments of the present invention, the first abnormal information is reported shifting by communication interface by modem
The CPU of dynamic terminal.Specifically, at modem after step 302 is to 307, will be with communication
First abnormal information corresponding to abnormality is to the CPU of mobile terminal, thus the CPU of mobile terminal can
With the one or more the first abnormal informations receiving that modem reports.
In actual applications, the first abnormal information can be temporarily stored in internal memory or slow by the CPU of mobile terminal
In depositing.Wherein, every first abnormal information all includes: mobile terminal IMEI, communication band, exception
Classification.
Step 308, will be corresponding with described communication abnormality state by the central processing unit of described mobile terminal
The first abnormal information upload onto the server.
In embodiments of the present invention, when mobile terminal detects network, mobile terminal internal memory will be temporarily stored in
Or the first abnormal information in caching uploads onto the server.After uploading successfully, delete and be temporarily stored in movement
The first abnormal information in tag memory or caching.
In embodiments of the present invention, by monitoring described mobile terminal communication data in a state of use；
If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with communication abnormality state
The first corresponding abnormal information upload onto the server.Such that it is able to solve each portion of investigation mobile terminal
Part, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling speed, contracting
Short-period beneficial effect.
Furthermore it is possible to by modem while reporting signal, carry out judging the logical of mobile terminal
Letter abnormality, thus improve the efficiency reporting abnormal information.
Embodiment four
A kind of mobile terminal that the embodiment of the present invention provide is discussed in detail.
With reference to Fig. 4, it is shown that the structured flowchart of a kind of mobile terminal of the embodiment of the present invention four.
Described mobile terminal 400 includes: transmission module 402 in monitoring module the 401, first abnormal information.
Interactive relation function and each module of each module between is discussed in detail separately below.
Monitoring module 401, for monitor described mobile terminal with the communication data in the communication process of base station.
Transmission module 402 in first abnormal information, if indicating at described mobile terminal for described communication data
In communication abnormality state, then first abnormal information corresponding with described communication abnormality state is uploaded to service
Device.
The mobile terminal of the embodiment of the present invention is for realizing the collection of the aforementioned corresponding communication abnormality of enforcement one
Method, does not repeats them here.
In embodiments of the present invention, by monitor described mobile terminal with the communication in the communication process of base station
Data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be logical with described
Letter the first abnormal information corresponding to abnormality uploads onto the server.Such that it is able to solve investigation mobile terminal
Each parts, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling
Speed, contract short-period beneficial effect.
Embodiment five
With reference to Fig. 5, it is shown that the structured flowchart of a kind of mobile terminal of the embodiment of the present invention five.
Described mobile terminal 500 includes: transmission module 502 in monitoring module the 501, first abnormal information.
Interactive relation function and each module of each module between is discussed in detail separately below.
Monitoring module 501, for monitor described mobile terminal with the communication data in the communication process of base station.
Alternatively, in embodiments of the present invention, described monitoring module 501, including: receive abnormal monitoring submodule
Block 5011, for monitoring the communication data that described mobile terminal receives from base station；And/or, launch abnormal
Monitoring submodule 5012, for monitoring the communication data that described mobile terminal sends to base station.
Second abnormal information reminding module 502, if monitoring described communication for described monitoring module 501
Data indicate described mobile terminal to be in communication abnormality state, then display the on described mobile terminal screen
Two abnormal informations.Alternatively, in embodiments of the present invention, described second abnormal information includes: trouble point,
And/or treatment measures information.
Transmission module 503 in first abnormal information, if indicating at described mobile terminal for described communication data
In communication abnormality state, then first abnormal information corresponding with described communication abnormality state is uploaded to service
Device.Optionally, in embodiments of the present invention, transmission module 503 in described first abnormal information, including:
Network type judges submodule 5031, if indicating described mobile terminal to be in communication for described communication data
Abnormality, then judge the network type that described mobile terminal is presently in；WLAN uploads son
Module 5032, if being WLAN for described network type, then by described WLAN
First abnormal information corresponding with described communication abnormality state is uploaded onto the server；On mobile data network
Pass submodule 5033, if being mobile data network for described network type, then by described mobile data
First abnormal information corresponding with described communication abnormality state is uploaded onto the server by network.Described first different
Often information includes: mobile terminal identification information, communication band and/or abnormal class, described abnormal class
Send to base station including described mobile terminal that transmitting during communication data is abnormal and described mobile terminal is from base
Reception when receiving communication data of standing is abnormal.
The mobile terminal of the embodiment of the present invention is for realizing the receipts of the corresponding communication abnormality of previous embodiment two
Diversity method, does not repeats them here.
In embodiments of the present invention, by monitor described mobile terminal with the communication in the communication process of base station
Data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be logical with described
Letter the first abnormal information corresponding to abnormality uploads onto the server.Such that it is able to solve investigation mobile terminal
Each parts, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling
Speed, contract short-period beneficial effect.
Furthermore it is possible to abnormal information and solution are prompted to user on the screen of the mobile terminal, from
And the efficiency solving mobile terminal problem can be improved further.
Embodiment six
With reference to Fig. 6, it is shown that the structured flowchart of a kind of mobile terminal of the embodiment of the present invention six.
Described mobile terminal 600 includes: transmission module 602 in monitoring module the 601, first abnormal information.
Interactive relation function and each module of each module between is discussed in detail separately below.
Monitoring module 601, for monitor described mobile terminal with the communication data in the communication process of base station.
Alternatively, in embodiments of the present invention, described monitoring module 601, including: receive abnormal monitoring submodule
Block 6011, for monitoring the communication data that described mobile terminal receives from base station；And/or, launch abnormal
Monitoring submodule 6012, for monitoring the communication data that described mobile terminal sends to base station.Described reception
Abnormal monitoring submodule 6011, including: signal intensity acquiring unit 60111, at modem
When periodically reporting described mobile terminal from the signal intensity that base station receives to base station, obtain M group main
The signal intensity of collection reception and the signal intensity of diversity reception；Wherein, M is more than or equal to 1；Signal intensity
Difference computing unit 60112, for calculating the signal intensity and diversity reception that main collection receives in described M group
The difference of signal intensity, obtains M the first difference in signal strength；Receive abnormal deciding means 60113, be used for
According to described M the first difference in signal strength and first threshold, it is judged that described mobile terminal is at present band
On whether receive exception.Described transmitting abnormal monitoring submodule 6012, including: number of times statistic unit 60121,
For within the first appointment cycle, add up total degree and the failure time of described mobile terminal RACH
Number；Mortality computing unit 60122, is used for the frequency of failure of described RACH divided by random
Access the total degree of channel, obtain the mortality of described mobile terminal RACH；Launch and extremely sentence
Disconnected unit 60123, for according to described mortality and Second Threshold, it is judged that described mobile terminal is currently
Whether exception is launched on frequency band.
Transmission module 602 in first abnormal information, if indicating at described mobile terminal for described communication data
In communication abnormality state, then first abnormal information corresponding with described communication abnormality state is uploaded to service
Device.Optionally, in embodiments of the present invention, transmission module 602 in described first abnormal information, including:
First abnormal information reports submodule 6021, and being used for will be with institute by the modem of described mobile terminal
State the first abnormal information corresponding to communication abnormality state and report the central processing unit of described mobile terminal；The
One abnormal information uploads submodule 6022, and being used for will be with described by the central processing unit of described mobile terminal
First abnormal information corresponding to communication abnormality state uploads onto the server.
The mobile terminal of the embodiment of the present invention is for realizing the receipts of the corresponding communication abnormality of previous embodiment three
Diversity method, does not repeats them here.
In embodiments of the present invention, by monitor described mobile terminal with the communication in the communication process of base station
Data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be logical with described
Letter the first abnormal information corresponding to abnormality uploads onto the server.Such that it is able to solve investigation mobile terminal
Each parts, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising complaint handling
Speed, contract short-period beneficial effect.
Furthermore it is possible to by modem while reporting signal, carry out judging the logical of mobile terminal
Letter abnormality, thus improve the efficiency reporting abnormal information.
Embodiment seven
A kind of mobile terminal that the embodiment of the present invention provide is discussed in detail.
With reference to Fig. 7, it is shown that the structured flowchart of a kind of mobile terminal of the embodiment of the present invention seven.
Mobile terminal 700 shown in Fig. 7 includes: at least one processor 701, memorizer 702, extremely
A few network interface 704 and user interface 703.Each assembly in mobile terminal 700 passes through bus
System 705 is coupled.It is understood that bus system 705 is for realizing the connection between these assemblies
Communication.Bus system 705, in addition to including data/address bus, also includes power bus, controls bus and shape
State signal bus.But for the sake of understanding explanation, in the figure 7 various buses are all designated as bus system
705。
Wherein, user interface 703 can include display, keyboard or pointing device (such as, mouse,
Trace ball (trackball), touch-sensitive plate or touch screen etc..
The memorizer 702 being appreciated that in the embodiment of the present invention can be volatile memory or non-volatile
Property memorizer, maybe can include volatibility and nonvolatile memory.Wherein, nonvolatile memory
Can be read only memory (Read-OnlyMemory, ROM), programmable read only memory
(ProgrammableROM, PROM), Erasable Programmable Read Only Memory EPROM (ErasablePROM,
EPROM), Electrically Erasable Read Only Memory (ElectricallyEPROM, EEPROM) or sudden strain of a muscle
Deposit.Volatile memory can be random access memory (RandomAccessMemory, RAM),
It is used as External Cache.By exemplary but be not restricted explanation, the RAM of many forms can
With, such as static RAM (StaticRAM, SRAM), dynamic random access memory
(DynamicRAM, DRAM), Synchronous Dynamic Random Access Memory (SynchronousDRAM,
SDRAM), double data speed synchronous dynamic RAM (DoubleDataRate SDRAM,
DDRSDRAM), enhancement mode Synchronous Dynamic Random Access Memory (Enhanced SDRAM,
ESDRAM), synchronized links dynamic random access memory (SynchlinkDRAM, SLDRAM) and
Directly rambus random access memory (DirectRambusRAM, DRRAM).The present invention implements
The memorizer 702 of the system and method that example describes is intended to include but not limited to these and other applicable class any
The memorizer of type.
In some embodiments, memorizer 702 stores following element, executable module or number
According to structure, or their subset, or their superset: operating system 7021 and application program
7022。
Wherein, operating system 7021, comprise various system program, such as ccf layer, core library layer, drive
Dynamic layers etc., are used for realizing various basic business and processing hardware based task.Application program 7022,
Comprise various application program, such as media player (MediaPlayer), browser (Browser) etc., use
In realizing various applied business.The program realizing embodiment of the present invention method may be embodied in application program
In 7022.
It is in embodiments of the present invention, by calling program or the instruction of memorizer 702 storage, concrete,
Can be program or the instruction of storage in application program 7022, processor 701 be used for monitoring described movement
Terminal with the communication data in the communication process of base station；If described communication data indicates at described mobile terminal
In communication abnormality state, then first abnormal information corresponding with described communication abnormality state is uploaded to service
Device.
The method that the invention described above embodiment discloses can apply in processor 701, or by processor
701 realize.Processor 701 is probably a kind of IC chip, has the disposal ability of signal.?
During realization, each step of said method can be by the integration logic electricity of the hardware in processor 701
The instruction of road or software form completes.Above-mentioned processor 701 can be general processor, numeral letter
Number processor (DigitalSignalProcessor, DSP), special IC
(ApplicationSpecificIntegratedCircuit, ASIC), ready-made programmable gate array
(FieldProgrammableGateArray, FPGA) or other PLDs, discrete gate or
Person's transistor logic, discrete hardware components.Can realize or perform the public affairs in the embodiment of the present invention
Each method, step and the logic diagram opened.General processor can be microprocessor or this processor also
It can be the processor etc. of any routine.Step in conjunction with the method disclosed in the embodiment of the present invention can be straight
Connect and be presented as that hardware decoding processor has performed, or by the hardware in decoding processor and software module
Combination execution completes.Software module may be located at random access memory, and flash memory, read only memory are able to programme
The storage medium that this areas such as read only memory or electrically erasable programmable memorizer, depositor are ripe
In.This storage medium is positioned at memorizer 702, and processor 701 reads the information in memorizer 702, knot
Close its hardware and complete the step of said method.
It is understood that these embodiments that the embodiment of the present invention describes can be used hardware, software, consolidate
Part, middleware, microcode or a combination thereof realize.Realizing for hardware, processing unit can be implemented in one
Individual or multiple special IC (ApplicationSpecificIntegratedCircuits, ASIC), numeral letter
Number processor (DigitalSignalProcessing, DSP), digital signal processing appts (DSPDevice,
DSPD), programmable logic device (ProgrammableLogicDevice, PLD), field programmable gate
Array (Field-ProgrammableGateArray, FPGA), general processor, controller, microcontroller
Device, microprocessor, for performing in other electronic unit or a combination thereof of herein described function.
Software is realized, can by perform function described in the embodiment of the present invention module (such as process,
Function etc.) realize the technology described in the embodiment of the present invention.Software code is storable in memorizer and leads to
Cross processor to perform.Memorizer can within a processor or realize outside processor.
Alternatively, processor 701 is additionally operable to: monitor the communication data that described mobile terminal receives from base station；
And/or, monitor the communication data that described mobile terminal sends to base station.
Alternatively, processor 701 is additionally operable to: periodically report described movement at modem to base station
Terminal is when the signal intensity that base station receives, and the signal intensity and the diversity that obtain the main collection reception of M group connect
The signal intensity received；Wherein, M is more than or equal to 1；Calculate the signal intensity that in described M group, main collection receives
With the difference of the signal intensity of diversity reception, obtain M the first difference in signal strength；According to described M the
One difference in signal strength and first threshold, it is judged that the most described mobile terminal receives exception.
Alternatively, processor 701 is additionally operable to: within the first appointment cycle, add up described mobile terminal with
Machine accesses total degree and the frequency of failure of channel；By the frequency of failure of described RACH divided by random
Access the total degree of channel, obtain the mortality of described mobile terminal RACH；According to described mistake
Lose rate and Second Threshold, it is judged that the most described mobile terminal launches exception.
Alternatively, processor 701 is additionally operable to: will be with described by the modem of described mobile terminal
First abnormal information corresponding to communication abnormality state reports the central processing unit of described mobile terminal；Pass through
The central processing unit of described mobile terminal is by the first abnormal information corresponding with described communication abnormality state
Reach server.Described first abnormal information includes: mobile terminal identification information, communication band and/
Or abnormal class；Described abnormal class includes the transmitting when the transmission communication data of base station of the described mobile terminal
The reception when the reception communication data of base station of the abnormal and described mobile terminal is abnormal.
Alternatively, processor 701 is additionally operable to: if described communication data indicates described mobile terminal to be in logical
Letter abnormality, then judge the network type that described mobile terminal is presently in；If described network type is
WLAN, then by described WLAN by corresponding with described communication abnormality state first
Abnormal information uploads onto the server；If described network type is mobile data network, then by described movement
First abnormal information corresponding with described communication abnormality state is uploaded onto the server by data network.
Alternatively, processor 701 is additionally operable to: if described communication data indicates described mobile terminal to be in logical
Letter abnormality, then show the second abnormal information on described mobile terminal screen；Described second abnormal letter
Breath includes: trouble point and/or treatment measures information.
Mobile terminal 700 is capable of each process that in previous embodiment, mobile terminal realizes, for avoiding
Repeat, repeat no more here.
Visible, in embodiments of the present invention, by monitor described mobile terminal with in the communication process of base station
Communication data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with
First abnormal information corresponding to described communication abnormality state uploads onto the server.Move such that it is able to solve investigation
Each parts of dynamic terminal, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising and throw
Tell processing speed, contract short-period beneficial effect.
Embodiment eight
Fig. 8 is the structured flowchart of the mobile terminal of another embodiment of the present invention.
Specifically, the mobile terminal 800 in Fig. 8 can be mobile phone, panel computer, personal digital assistant
(PersonalDigital Assistant, PDA) or vehicle-mounted computer etc..
Mobile terminal 800 in Fig. 8 includes radio frequency (RadioFrequency, RF) circuit 810, memorizer
820, input block 830, display unit 840, processor 860, voicefrequency circuit 870, WiFi
(WirelessFidelity) module 880, power supply 890.
Wherein, input block 830 can be used for receiving numeral or the character information of user's input, and produces
The signal input relevant with the user setup of mobile terminal 800 and function control.Specifically, the present invention
In embodiment, this input block 830 can include contact panel 831.Contact panel 831, also referred to as
Touch screen, can collect user thereon or neighbouring touch operation (such as user uses finger, stylus etc.
Any applicable object or adnexa operation on contact panel 831), and according to formula set in advance
Drive corresponding attachment means.Optionally, contact panel 831 can include touch detecting apparatus and touch control
Two parts of device processed.Wherein, the touch orientation of touch detecting apparatus detection user, and detect touch operation
The signal brought, transmits a signal to touch controller；Touch controller receives from touch detecting apparatus
Touch information, and it is converted into contact coordinate, then give this processor 860, and processor can be received
960 orders sent also are performed.Furthermore, it is possible to use resistance-type, condenser type, infrared ray and
The polytypes such as surface acoustic wave realize contact panel 831.Except contact panel 831, input block 830
Can also include other input equipments 832, other input equipments 832 can include but not limited to secondary or physical bond
In dish, function key (such as volume control button, switch key etc.), trace ball, mouse, action bars etc.
One or more.
Wherein, display unit 840 can be used for the information that display is inputted or the information being supplied to user by user
And the various menu interfaces of mobile terminal 800.Display unit 840 can include display floater 841, can
Choosing, LCD or Organic Light Emitting Diode (OrganicLight-EmittingDiode, OLED) can be used
Display floater 841 is configured etc. form.
It should be noted that contact panel 831 can cover display floater 841, formed and touch display screen, when this
Touch display screen detect thereon or after neighbouring touch operation, send processor 860 to tactile to determine
Touch the type of event, touch offer phase on display screen with preprocessor 860 according to the type of touch event
The visual output answered.
Touch display screen and include Application Program Interface viewing area and conventional control viewing area.This application program circle
The arrangement mode of viewing area, face and this conventional control viewing area does not limit, can be arranged above and below, left and right
Arrangement etc. can distinguish the arrangement mode of two viewing areas.This Application Program Interface viewing area may be used for showing
Show the interface of application program.Each interface can comprise at least one application program icon and/or
The interface elements such as widget desktop control.This Application Program Interface viewing area can also be any interior for not comprising
The empty interface held.This conventional control viewing area is for showing the control that utilization rate is higher, and such as, setting is pressed
The application icons etc. such as button, interface numbering, scroll bar, phone directory icon.
Wherein, processor 860 is the control centre of mobile terminal 800, utilizes various interface and circuit even
Connect the various piece of whole mobile phone, by running or perform the software journey being stored in first memory 821
Sequence and/or module, and call the data being stored in second memory 822, perform mobile terminal 800
Various functions and process data, thus mobile terminal 800 is carried out integral monitoring.Optionally, process
Device 860 can include one or more processing unit.
In embodiments of the present invention, by call the software program stored in this first memory 821 and/
Or the data in module and/or this second memory 822, processor 860 is used for monitoring described mobile terminal
With the communication data in the communication process of base station；If described communication data indicates described mobile terminal to be in logical
Letter abnormality, then upload onto the server the first abnormal information corresponding with described communication abnormality state.
Alternatively, processor 860 is additionally operable to: monitor the communication data that described mobile terminal receives from base station；
And/or, monitor the communication data that described mobile terminal sends to base station.
Alternatively, processor 860 is additionally operable to: periodically report described movement at modem to base station
Terminal is when the signal intensity that base station receives, and the signal intensity and the diversity that obtain the main collection reception of M group connect
The signal intensity received；Wherein, M is more than or equal to 1；Calculate the signal intensity that in described M group, main collection receives
With the difference of the signal intensity of diversity reception, obtain M the first difference in signal strength；According to described M the
One difference in signal strength and first threshold, it is judged that the most described mobile terminal receives exception.
Alternatively, processor 860 is additionally operable to: within the first appointment cycle, add up described mobile terminal with
Machine accesses total degree and the frequency of failure of channel；By the frequency of failure of described RACH divided by random
Access the total degree of channel, obtain the mortality of described mobile terminal RACH；According to described mistake
Lose rate and Second Threshold, it is judged that the most described mobile terminal launches exception.
Alternatively, processor 860 is additionally operable to: will be with described by the modem of described mobile terminal
First abnormal information corresponding to communication abnormality state reports the central processing unit of mobile terminal；By described
First abnormal information corresponding with described communication abnormality state is uploaded to by the central processing unit of mobile terminal
Server.Described first abnormal information includes: mobile terminal identification information, communication band and/or exception
Classification；Described abnormal class include transmitting when described mobile terminal sends communication data to base station abnormal and
The reception when the reception communication data of base station of the described mobile terminal is abnormal.
Alternatively, processor 860 is additionally operable to: if described communication data indicates described mobile terminal to be in logical
Letter abnormality, then judge the network type that described mobile terminal is presently in；If described network type is
WLAN, then by described WLAN by corresponding with described communication abnormality state first
Abnormal information uploads onto the server；If described network type is mobile data network, then by described movement
First abnormal information corresponding with described communication abnormality state is uploaded onto the server by data network.
Alternatively, processor 860 is additionally operable to: if described communication data indicates described mobile terminal to be in logical
Letter abnormality, then show the second abnormal information on described mobile terminal screen；Described second abnormal letter
Breath includes: trouble point and/or treatment measures information.
Visible, in embodiments of the present invention, by monitor described mobile terminal with in the communication process of base station
Communication data；If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with
First abnormal information corresponding to described communication abnormality state uploads onto the server.Move such that it is able to solve investigation
Each parts of dynamic terminal, the problem that the complaint handling caused is relatively slow, the cycle is longer, achieve raising and throw
Tell processing speed, contract short-period beneficial effect.
Those of ordinary skill in the art are it is to be appreciated that combine the disclosed embodiments in the embodiment of the present invention
The unit of each example described and algorithm steps, it is possible to electronic hardware or computer software and electronics
Being implemented in combination in of hardware.These functions perform with hardware or software mode actually, depend on technology
The application-specific of scheme and design constraint.Each specifically should being used for can be made by professional and technical personnel
Differently realize described function, but this realization is it is not considered that exceed the model of the present invention
Enclose.
Those skilled in the art is it can be understood that arrive, and for convenience and simplicity of description, above-mentioned retouches
The specific works process of system, device and the unit stated, is referred to the correspondence in preceding method embodiment
Process, does not repeats them here.
In embodiment provided herein, it should be understood that disclosed apparatus and method, permissible
Realize by another way.Such as, device embodiment described above is only schematically, example
Such as, the division of described unit, be only a kind of logic function and divide, actual can have when realizing other
Dividing mode, the most multiple unit or assembly can in conjunction with or be desirably integrated into another system, or one
A little features can be ignored, or does not performs.Another point, shown or discussed coupling each other or straight
Connect coupling or communication connection can be the INDIRECT COUPLING by some interfaces, device or unit or communication link
Connect, can be electrical, machinery or other form.
The described unit illustrated as separating component can be or may not be physically separate, makees
The parts shown for unit can be or may not be physical location, i.e. may be located at a place,
Or can also be distributed on multiple NE.Can select according to the actual needs part therein or
The whole unit of person realizes the purpose of the present embodiment scheme.
It addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit
In, it is also possible to it is that unit is individually physically present, it is also possible to two or more unit are integrated in one
In individual unit.
If described function realizes using the form of SFU software functional unit and as independent production marketing or make
Used time, can be stored in a computer read/write memory medium.Based on such understanding, the present invention
The part that the most in other words prior art contributed of technical scheme or the portion of this technical scheme
Dividing and can embody with the form of software product, this computer software product is stored in a storage medium
In, including some instructions with so that computer equipment (can be personal computer, server,
Or the network equipment etc.) perform all or part of step of method described in each embodiment of the present invention.And it is front
The storage medium stated includes: USB flash disk, portable hard drive, ROM, RAM, magnetic disc or CD etc. are various
The medium of program code can be stored.
The above, the only detailed description of the invention of the present invention, but protection scope of the present invention is not limited to
In this, any those familiar with the art, can be easily in the technical scope that the invention discloses
Expect change or replace, all should contain within protection scope of the present invention.Therefore, the protection of the present invention
Scope should be as the criterion with scope of the claims.
Claims (18)
1. a collection method for communication abnormality, is applied to mobile terminal, it is characterised in that described side
Method includes:
Monitor described mobile terminal with the communication data in the communication process of base station；
If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with described communication
First abnormal information corresponding to abnormality uploads onto the server.
Method the most according to claim 1, it is characterised in that the described mobile terminal of described monitoring
In the step with the communication data in the communication process of base station, including:
Monitor the communication data that described mobile terminal receives from base station；
And/or, monitor the communication data that described mobile terminal sends to base station.
Method the most according to claim 2, it is characterised in that the described mobile terminal of described monitoring
The step of the communication data received from base station, including:
The signal periodically reporting described mobile terminal to receive from base station to base station at modem is strong
When spending, obtain signal intensity and the signal intensity of diversity reception that the main collection of M group receives；Wherein, M is big
In equal to 1；
Calculate the signal intensity of main collection reception in described M group and the difference of the signal intensity of diversity reception,
To M the first difference in signal strength；
According to described M the first difference in signal strength and first threshold, it is judged that described mobile terminal is currently
Whether exception is received on frequency band.
Method the most according to claim 2, it is characterised in that the described mobile terminal of described monitoring
The step of transmitting data, including:
Within the first appointment cycle, add up total degree and the failure time of described mobile terminal RACH
Number；
By the frequency of failure of described RACH divided by the total degree of RACH, obtain described
The mortality of mobile terminal RACH；
According to described mortality and Second Threshold, it is judged that the most described mobile terminal is launched
Abnormal.
5. according to the method described in claim 3 or 4, it is characterised in that if described communication number
According to indicating described mobile terminal to be in communication abnormality state, then by corresponding with described communication abnormality state the
The step that one abnormal information uploads onto the server, including:
By the modem of described mobile terminal by corresponding with described communication abnormality state first different
Often information reporting gives the central processing unit of described mobile terminal；
By the central processing unit of described mobile terminal by corresponding with described communication abnormality state first different
Often information uploads onto the server.
Method the most according to claim 1, it is characterised in that if described communication data refers to
Show that described mobile terminal is in communication abnormality state, then by corresponding with described communication abnormality state first different
The step that often information uploads onto the server, including:
If described communication data indicates described mobile terminal to be in communication abnormality state, then judge described movement
The network type that terminal is presently in；
If described network type is WLAN, then will be logical with described by described WLAN
Letter the first abnormal information corresponding to abnormality uploads onto the server；
If described network type is mobile data network, then will be logical with described by described mobile data network
Letter the first abnormal information corresponding to abnormality uploads onto the server.
Method the most according to claim 1, it is characterised in that described first abnormal information includes:
Mobile terminal identification information, communication band and/or abnormal class, described abnormal class includes described
Transmitting when mobile terminal sends from communication data to base station is abnormal and described mobile terminal receives logical from base station
Reception during letter data is abnormal.
Method the most according to claim 1, it is characterised in that described mobile whole in described monitoring
Hold with the step of the communication data in the communication process of base station after, also include:
If described communication data indicates described mobile terminal to be in communication abnormality state, then described mobile whole
The second abnormal information is shown on end screen.
Method the most according to claim 8, it is characterised in that described second abnormal information includes:
Trouble point and/or treatment measures information.
10. a mobile terminal, it is characterised in that including:
Monitoring module, for monitor described mobile terminal with the communication data in the communication process of base station；
Transmission module in first abnormal information, if indicating described mobile terminal to be in logical for described communication data
Letter abnormality, then upload onto the server the first abnormal information corresponding with described communication abnormality state.
11. mobile terminals according to claim 10, it is characterised in that described monitoring module,
Including:
Receive abnormal monitoring submodule, for monitoring the communication data that described mobile terminal receives from base station；
And/or, launch abnormal monitoring submodule, for leading to of monitoring that described mobile terminal sends to base station
Letter data.
12. mobile terminals according to claim 11, it is characterised in that the abnormal prison of described reception
Control submodule, including:
Signal intensity acquiring unit, for periodically reporting described mobile terminal at modem to base station
When the signal intensity that base station receives, obtain signal intensity and the diversity reception of M group main collection reception
Signal intensity；Wherein, M is more than or equal to 1；
Difference in signal strength computing unit, for calculating the signal intensity of main collection reception in described M group and dividing
The difference of the signal intensity that collection receives, obtains M the first difference in signal strength；
Receive abnormal deciding means, be used for according to described M the first difference in signal strength and first threshold,
Judge the most described mobile terminal receives exception.
13. mobile terminals according to claim 11, it is characterised in that the abnormal prison of described transmitting
Control submodule, including:
Number of times statistic unit, within the first appointment cycle, adds up described mobile terminal Stochastic accessing letter
The total degree in road and the frequency of failure；
Mortality computing unit, for believing the frequency of failure of described RACH divided by Stochastic accessing
The total degree in road, obtains the mortality of described mobile terminal RACH；
Launch abnormal deciding means, for according to described mortality and Second Threshold, it is judged that described mobile whole
The most whether end launches exception.
14. according to the mobile terminal described in claim 12 or 13, it is characterised in that described first different
Often transmission module in information, including:
First abnormal information reports submodule, and being used for will be with institute by the modem of described mobile terminal
State the first abnormal information corresponding to communication abnormality state and report the central processing unit of described mobile terminal；
First abnormal information uploads submodule, and being used for will be with institute by the central processing unit of described mobile terminal
The first abnormal information stating communication abnormality state corresponding uploads onto the server.
15. mobile terminals according to claim 10, it is characterised in that the described first abnormal letter
Transmission module on breath, including:
Network type judges submodule, if indicating described mobile terminal to be in communication for described communication data
Abnormality, then judge the network type that described mobile terminal is presently in；
WLAN uploads submodule, if being WLAN for described network type, then leads to
Cross described WLAN and first abnormal information corresponding with described communication abnormality state is uploaded to clothes
Business device；
Mobile data network uploads submodule, if being mobile data network for described network type, then leads to
Cross described mobile data network and first abnormal information corresponding with described communication abnormality state is uploaded to clothes
Business device.
16. mobile terminals according to claim 10, it is characterised in that the described first abnormal letter
Breath includes:
Mobile terminal identification information, communication band and/or abnormal class, described abnormal class includes described
Transmitting when mobile terminal sends from communication data to base station is abnormal and described mobile terminal receives logical from base station
Reception during letter data is abnormal.
17. mobile terminals according to claim 10, it is characterised in that at described monitoring module
Afterwards, also include:
Second abnormal information reminding module, if monitoring the instruction of described communication data for described monitoring module
Described mobile terminal is in communication abnormality state, then show the second abnormal letter on described mobile terminal screen
Breath.
18. mobile terminals according to claim 17, it is characterised in that the described second abnormal letter
Breath includes: trouble point and/or treatment measures information.
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