CN105959156A - Mobile terminal application exception processing method and system - Google Patents
Mobile terminal application exception processing method and system Download PDFInfo
- Publication number
- CN105959156A CN105959156A CN201610497896.8A CN201610497896A CN105959156A CN 105959156 A CN105959156 A CN 105959156A CN 201610497896 A CN201610497896 A CN 201610497896A CN 105959156 A CN105959156 A CN 105959156A
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- Prior art keywords
- mobile terminal
- abnormal
- application software
- abnormal information
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/70—Software maintenance or management
- G06F8/73—Program documentation
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/069—Management of faults, events, alarms or notifications using logs of notifications; Post-processing of notifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0813—Configuration setting characterised by the conditions triggering a change of settings
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/08—Configuration management of networks or network elements
- H04L41/0803—Configuration setting
- H04L41/0823—Configuration setting characterised by the purposes of a change of settings, e.g. optimising configuration for enhancing reliability
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L43/00—Arrangements for monitoring or testing data switching networks
- H04L43/06—Generation of reports
- H04L43/065—Generation of reports related to network devices
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Software Systems (AREA)
- General Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Library & Information Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Telephone Function (AREA)
Abstract
The present invention discloses a mobile terminal application exception processing method. The method includes the steps of acquiring exception information of the mobile terminal application; generating an exception information text, recording the exception information in the exception information text, and storing the exception information text in the mobile terminal; if an update frequency of the exception information text exceeds a threshold, sending the exception information text to a server; acquiring processing information fed back from the server; and repairing the mobile terminal application according to the processing information. Through adoption of the method, when exception frequency exceeds a certain frequency, the problem is reported to the server, so that occupied network resources and occupied mobile terminal resources are reduced, a certain frequency of exception is reported, the experience of use of the mobile terminal application is improved, and the user demand is met.
Description
Technical field
The present invention relates to communication technical field, particularly relate to the place that a kind of application software of mobile terminal is abnormal
Reason method and system.
Background technology
Along with the development of science and technology, mobile terminal such as mobile phone, flat board etc. almost become in everyone life
Necessary, the life of people increasingly be unable to do without these mobile terminals, and people use mobile terminal such as
Mobile phones etc. connect each other, the exchange and conmmunication being convenient for people to, and people also can use mobile terminal to do
Public affairs, amusement etc., these all be unable to do without the application software of mobile terminal of mobile terminal.
At present, the situation that level of application goes wrong is more and more also to become increasingly complex.Currently for
The problem of level of application, Dou Shi development company carries out small-scale test in this locality, and used for mobile terminal
The information of correspondence cannot be got in time, if the different of application software of mobile terminal occurs when family goes wrong
Often, certain abnormal correct identification and process, operating system does not knows how this processes, just by this shifting
Dynamic terminal application software forces to terminate, and informs that custom system or certain application software of mobile terminal report an error.
This processing mode suggestion content is the most friendly, can only make mistakes by notifying program, and cannot repair this problem.
Therefore, the abnormality processing mode Shortcomings of existing application software of mobile terminal, need improvement badly.
Summary of the invention
It is an object of the invention to provide the abnormal processing method of a kind of application software of mobile terminal and be
System, it can automatically be repaired when application software of mobile terminal occurs abnormal, make user have more
Good experience.
It is an object of the invention to be achieved through the following technical solutions:
The processing method that a kind of application software of mobile terminal is abnormal, described method includes:
Obtain the abnormal information of application software of mobile terminal；
Generate abnormal information text, by abnormal information record in abnormal information text, and be stored in shifting
Dynamic terminal；
When the renewal frequency of abnormal information text exceedes threshold value, send described abnormal information to server
Text；
The process information that the service of acquisition is fed back；
The reparation to described application software of mobile terminal is performed according to described process information.
Preferably, the described reparation performed according to described process information described application software of mobile terminal
Step specifically include:
According to described process information, described application software of mobile terminal is upgraded.
Preferably, described when the renewal frequency of abnormal information text exceedes threshold value, send to server
The step of described abnormal information text specifically includes:
The network of detection mobile terminal connects, if detecting, network connects, then automatically send described exception
Information text.
The present invention discloses the processing system that a kind of application software of mobile terminal is abnormal, and described system includes:
Acquisition module, for obtaining the abnormal information of application software of mobile terminal；
Generation module, is used for generating abnormal information text, by abnormal information record at abnormal information text
In, and it is stored in mobile terminal；
Sending module, for when the renewal frequency of abnormal information text exceedes threshold value, sends out to server
Send described abnormal information text；
Receiver module, for obtaining the process information that service is fed back；
Module is installed, for performing described application software of mobile terminal is repaiied according to described process information
Multiple.
Preferably, described installation module is additionally operable to: should to described mobile terminal according to described process information
Upgrade with software.
Preferably, described sending module is additionally operable to: the network of detection mobile terminal connects, if detecting
Network connects, then automatically send described abnormal information text.
The processing method of the application software of mobile terminal exception disclosed in the present invention includes: obtain mobile whole
The abnormal information of end application software；Generate abnormal information text, by abnormal information record in abnormal information
In text, and it is stored in mobile terminal；When the renewal frequency of abnormal information text exceedes threshold value, to
Server sends described abnormal information text；The process information that the service of acquisition is fed back；According to described place
Reason information performs the reparation to described application software of mobile terminal.Adopt in this way, at mobile terminal
Application software of mobile terminal when occur abnormal, obtain the exception of these application software of mobile terminal
Information, generates abnormal information text, by abnormal information record in abnormal information text, and is stored in
These abnormal informations, when the renewal frequency of abnormal information text exceedes threshold value, are sent by mobile terminal
To server, server presents to the engineer processed after obtaining abnormal information, technical staff for
These abnormal informations solve, and then send the process information processing abnormal information to mobile terminal,
Mobile terminal processes information in acquisition, completes corresponding mobile terminal application according to these process information
The operations such as software carries out repairing, upgrading, thus can be according to occurring that abnormal frequency exceed certain
Again by problem escalation to server after frequency, taking of Internet resources, and mobile terminal money can be saved
Taking of source, the exception forming certain frequency reports, and improves user and uses application software of mobile terminal
Experience, meet the demand of user.
Accompanying drawing explanation
Fig. 1 is the flow process of the processing method of the application software of mobile terminal exception of the embodiment of the present invention one
Figure；
Fig. 2 is the signal of the processing means of the application software of mobile terminal exception of the embodiment of the present invention two
Figure.
Detailed description of the invention
The invention will be further described with preferred embodiment below in conjunction with the accompanying drawings.
Embodiment one
As it is shown in figure 1, the present embodiment discloses the process side that a kind of application software of mobile terminal is abnormal
Method, described method includes:
S101, obtains the abnormal information of application software of mobile terminal；
S102, generates abnormal information text, by abnormal information record in abnormal information text, and stores up
There is mobile terminal；
S103, when the renewal frequency of abnormal information text exceedes threshold value, sends described different to server
Often information text；
S104, the process information that the service of acquisition is fed back；
S105, performs the reparation to described application software of mobile terminal according to described process information.
Adopt in this way, the application software of mobile terminal of mobile terminal occurs abnormal when, obtain
Take the abnormal information of these application software of mobile terminal, generate abnormal information text, abnormal information is remembered
Record is in abnormal information text, and is stored in mobile terminal, when the renewal frequency of abnormal information text surpasses
When crossing threshold value, such as threshold value is in 24 hours for 10 times, then from the life of the beginning of abnormal information text
The one-tenth time is counted, if in 24 hours abnormal information text have updated ten times and more than, this section is just described
10 times and above exception is there occurs, then these abnormal informations will be sent to service in time
Device, server is obtaining the engineer presenting to process after abnormal information, and technical staff is different for these
Often information solves, and then sends the process information processing abnormal information to mobile terminal, mobile
Terminal processes information in acquisition, completes corresponding application software of mobile terminal according to these process information
Carry out repairing, the operation such as upgrading, thus can be according to occurring that abnormal frequency exceed certain frequency
After again by problem escalation to server, can save taking of Internet resources, and mobile terminal resource
Taking, the exception forming certain frequency reports, and improves user and uses the experience of application software of mobile terminal,
Meet the demand of user.
It addition, the renewal frequency of abnormal information text can be the renewal frequency of same abnormal information text
Rate, the such as time of abnormal information text generation are 12 noons 40 points, illustrate at 12: 40
Time this application software occurred once abnormal, then had again new exception 1: 50 that afternoon
Information is written in this abnormal information text, then mean that this application software occurs that second time is abnormal,
12: 40 assign in 1 hour 10 minutes of 1: 50 afternoon the most at noon, renewal frequency
It it is twice.The renewal frequency of abnormal information text can also be the renewal frequency of different abnormal information texts
The generation time 12 noon 10 points of rate, such as first abnormal information text, illustrates at 12 points
10 timesharing are waited this application software and were occurred once abnormal, and the generation time of second abnormal information text is
1: 50 that afternoon, illustrate that exception occur again in 1: 50 these application softwaries in the afternoon,
The generation time of the 3rd abnormal information text is 3: 10 that afternoon, and 3 point in the afternoon is described
There is again exception in this application software of 10 timesharing, then 12: 10 assign to afternoon 3: 10 at noon
In 3 hours divided, renewal frequency is 3 times.
According to an example, S105 performs described application software of mobile terminal according to described process information
The step of reparation include: according to described process information, described application software of mobile terminal is installed
Upgrading.Adopt in this way, process information can include the installation of corresponding application software of mobile terminal
Bag or AKU, corresponding mobile terminal, after receiving process information, will be answered by mobile terminal
Carry out the installation of prosthetic, upgrading with software, thus repair the defect of application software of mobile terminal.When
So, process information is not necessarily to installation kit or AKU, can be with download in process information
Installation kit or the link etc. of AKU, it is also possible to allow mobile terminal look for the repair procedure of correspondence, thus
The reparation to application software of mobile terminal can be completed, user-friendly.
According to another example, described when the renewal frequency of abnormal information text exceedes threshold value, to clothes
Business device sends the step of described abnormal information text and specifically includes:
The network of detection mobile terminal connects, if detecting, network connects, then automatically send described exception
Information text.
So can be transmitted when there being network, reduce the resource occupation to mobile terminal.
Embodiment two
As in figure 2 it is shown, the present embodiment discloses the processing system that a kind of application software of mobile terminal is abnormal,
Described system includes:
Acquisition module 201, for obtaining the abnormal information of application software of mobile terminal；
Generation module 202, is used for generating abnormal information text, by abnormal information record in abnormal information
In text, and it is stored in mobile terminal；
Sending module 203, for when the renewal frequency of abnormal information text exceedes threshold value, to service
Device sends described abnormal information text；
Receiver module 204, for obtaining the process information that service is fed back；
Module 205 is installed, for performing described application software of mobile terminal according to described process information
Reparation.
Use this processing system, the application software of mobile terminal of mobile terminal occurs abnormal when,
Obtain the abnormal information of these application software of mobile terminal, generate abnormal information text, by abnormal information
Record is in abnormal information text, and is stored in mobile terminal, when the renewal frequency of abnormal information text
When exceeding threshold value, these abnormal informations are sent to server, server after obtaining abnormal information in
Now giving the engineer processed, technical staff solves for these abnormal informations, then will process different
Often the process information of information sends to mobile terminal, and mobile terminal processes information in acquisition, according to these
The operations such as process information completes to repair corresponding application software of mobile terminal, upgrading, thus
Can by abnormal collect after certain quantity again by problem escalation to server, network can be saved
Taking of resource, and the taking of mobile terminal resource, the exception forming certain frequency reports, and improves and uses
Family uses the experience of application software of mobile terminal, meets the demand of user.
According to an example, described installation module is additionally operable to: according to described process information to described movement
Terminal application software is upgraded.
According to an example, described sending module is additionally operable to: the network of detection mobile terminal connects, if
Detect that network connects, then automatically send described abnormal information text.
Above content is that to combine concrete preferred implementation made for the present invention the most specifically
Bright, it is impossible to assert the present invention be embodied as be confined to these explanations.For technology belonging to the present invention
For the those of ordinary skill in field, without departing from the inventive concept of the premise, it is also possible to if making
Dry simple deduction or replace, all should be considered as belonging to protection scope of the present invention.
Claims (6)
1. the processing method that an application software of mobile terminal is abnormal, it is characterised in that described method bag
Include:
Obtain the abnormal information of application software of mobile terminal；
Generate abnormal information text, by abnormal information record in abnormal information text, and be stored in shifting
Dynamic terminal；
When the renewal frequency of abnormal information text exceedes threshold value, send described abnormal information to server
Text；
The process information that the service of acquisition is fed back；
The reparation to described application software of mobile terminal is performed according to described process information.
The processing method that a kind of application software of mobile terminal the most according to claim 1 is abnormal, its
It is characterised by, described performs the reparation of described application software of mobile terminal according to described process information
Step specifically includes:
According to described process information, described application software of mobile terminal is upgraded.
The processing method that a kind of application software of mobile terminal the most according to claim 1 is abnormal, its
It is characterised by, described when the renewal frequency of abnormal information text exceedes threshold value, send institute to server
The step stating abnormal information text specifically includes:
The network of detection mobile terminal connects, if detecting, network connects, then automatically send described exception
Information text.
4. the processing system that an application software of mobile terminal is abnormal, it is characterised in that described system bag
Include:
Acquisition module, for obtaining the abnormal information of application software of mobile terminal；
Generation module, is used for generating abnormal information text, by abnormal information record at abnormal information text
In, and it is stored in mobile terminal；
Sending module, for when the renewal frequency of abnormal information text exceedes threshold value, sends out to server
Send described abnormal information text；
Receiver module, for obtaining the process information that service is fed back；
Module is installed, for performing described application software of mobile terminal is repaiied according to described process information
Multiple.
The processing means that a kind of application software of mobile terminal the most according to claim 4 is abnormal, its
Being characterised by, described installation module is additionally operable to: apply described mobile terminal according to described process information
Software is upgraded.
The processing means that a kind of application software of mobile terminal the most according to claim 4 is abnormal, its
Being characterised by, described sending module is additionally operable to: the network of detection mobile terminal connects, if net being detected
Network connects, then automatically send described abnormal information text.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610497896.8A CN105959156A (en) | 2016-06-29 | 2016-06-29 | Mobile terminal application exception processing method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610497896.8A CN105959156A (en) | 2016-06-29 | 2016-06-29 | Mobile terminal application exception processing method and system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105959156A true CN105959156A (en) | 2016-09-21 |
Family
ID=56902638
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610497896.8A Pending CN105959156A (en) | 2016-06-29 | 2016-06-29 | Mobile terminal application exception processing method and system |
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| Country | Link |
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| CN (1) | CN105959156A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110162479A (en) * | 2019-05-29 | 2019-08-23 | Oppo广东移动通信有限公司 | It is abnormal to apply detection method, device and terminal device |
| CN112905222A (en) * | 2021-03-31 | 2021-06-04 | 读书郎教育科技有限公司 | Method and system for repairing upgrade exception of Android terminal system |
-
2016
- 2016-06-29 CN CN201610497896.8A patent/CN105959156A/en active Pending
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110162479A (en) * | 2019-05-29 | 2019-08-23 | Oppo广东移动通信有限公司 | It is abnormal to apply detection method, device and terminal device |
| CN112905222A (en) * | 2021-03-31 | 2021-06-04 | 读书郎教育科技有限公司 | Method and system for repairing upgrade exception of Android terminal system |
| CN112905222B (en) * | 2021-03-31 | 2022-03-11 | 读书郎教育科技有限公司 | Method and system for repairing upgrade exception of Android terminal system |
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Application publication date: 20160921 |