CN105787758A - Intelligent input method for customer service personnel to get orders from clients - Google Patents
Intelligent input method for customer service personnel to get orders from clients Download PDFInfo
- Publication number
- CN105787758A CN105787758A CN201610096498.5A CN201610096498A CN105787758A CN 105787758 A CN105787758 A CN 105787758A CN 201610096498 A CN201610096498 A CN 201610096498A CN 105787758 A CN105787758 A CN 105787758A
- Authority
- CN
- China
- Prior art keywords
- contact staff
- client
- existing customer
- contact
- input method
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0282—Rating or review of business operators or products
Landscapes
- Business, Economics & Management (AREA)
- Engineering & Computer Science (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Strategic Management (AREA)
- Finance (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Economics (AREA)
- Marketing (AREA)
- Physics & Mathematics (AREA)
- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses an intelligent input method for customer service personnel to get orders from clients. The method comprises the following steps: receiving inhabitation areas of current clients, uploaded by the customer service personnel; according to the inhabitation areas, obtaining and displaying a family name list of the inhabitation areas; receiving family names of the current clients, arranged by the customer service personnel, and automatically leading out and displaying a client name list; after names arranged by the customer service personnel according to the age/professional titles of the current clients are received, receiving current client contact information uploaded by the customer service personnel; obtaining a community list of all communities related to by the inhabitation areas of the current clients; receiving inhabitation communities of the current clients, arranged by the customer service personnel, and obtaining a total building quantity of the inhabitation communities, the unit quantity of each building, the layer quantity of each building and room numbers of each building; and receiving room numbers of the current clients, arranged by the customer service personnel, according to the room numbers, obtaining house type information, and searching for and displaying suggested schemes corresponding to the house type information.
Description
Technical field
The present invention relates to and open single management technique for StoreFront client, be specifically related to a kind of contact staff and client is opened single intelligent input method.
Background technology
When carrying out StoreFront client and opening single typing, management, owing to contact staff's educational level is uneven, being difficult to accurately quick and precisely inerrably record the essential information of client when opening single typing, the maintenance and management causing later stage client is difficult；Add household building materials and belong to the customed product of nonstandard product; personalized customization is stronger with service color; client often asks its house type when consulting probably to be needed to buy the problems such as how many wallpapers, base plate, floor tile; impact by culture and professional standards; contact staff is difficult to provide, to client, the suggestion being referred to rapidly, causes and is difficult to promote that client strikes a bargain.
Summary of the invention
For above-mentioned deficiency of the prior art, contact staff provided by the invention client is opened single intelligent input method can the essential information of typing client quickly and accurately, and proposed projects can be provided according to the house type of client.
In order to reach foregoing invention purpose, the technical solution used in the present invention is:
Thering is provided a kind of contact staff that client opens single intelligent input method, it comprises the following steps:
Receive the residential area at the existing customer place that contact staff uploads；
According to residential area, obtain and show the One Hundred Family Names list of residential area；
Receive the surname of existing customer that contact staff is arranged, and be derived automatically from showing client and call list；
Receive contact staff according to existing customer age/address that arranges of academic title after, receive the existing customer contact method uploaded of contact staff；
The cell list of the acquisition all residential quarters involved by existing customer residential area；
Receive the residential quarter of existing customer that contact staff is arranged, and obtain the room number of total number of this residential quarter, the unit number of every, the number of plies of every and every；
Receiving the room number of the existing customer that contact staff is arranged, obtain house type information according to room number, search also shows the proposed projects corresponding with this house type information.
The invention have the benefit that the information that this programme can be uploaded according to contact staff, obtain the guidance information of client's essential information that needs are filled in, the essential information of client just can be carried out perfect according to guidance information by contact staff rapidly；This programme can search out the proposed projects of its internal preset for Client Reference according to the essential information that client is perfect afterwards, and client can select favorite design according to reference scheme.The design of the program, it is possible to guiding contact staff to open list, client consumes, and reduces the culture to contact staff and Professional knowledge requirement, improves the probability of transaction of client.
Accompanying drawing explanation
Fig. 1 is the flow chart that client is opened single intelligent input method by contact staff.
Detailed description of the invention
Below the specific embodiment of the present invention is described; so that those skilled in the art understand the present invention; it is to be understood that; the invention is not restricted to the scope of detailed description of the invention; to those skilled in the art; as long as various changes limit and in the spirit and scope of the present invention determined, these changes are apparent from, and all utilize the innovation and creation of present inventive concept all at the row of protection in appended claim.
Illustrate that client is opened the flow chart of single intelligent input method by contact staff with reference to Fig. 1, Fig. 1；Comprise the following steps as it is shown in figure 1, client is opened single intelligent input method by this contact staff contact staff:
Receive the residential area at the existing customer place that contact staff uploads.
According to residential area, obtain and show the One Hundred Family Names list of residential area；One Hundred Family Names list therein pre-deposits system, and it is that the quantity according to local user's surname number is ranked up when typing first.
Receive the surname of existing customer that contact staff is arranged, and be derived automatically from showing client and call list；It is the same with One Hundred Family Names list that client herein calls list, also system is pre-deposited, it is randomly ordered when it sorts first, the address contact staff that but client calls in list herein can increase newly as required, if the address that contact staff increases newly, next time, when existing customer is registered, comes client and calls the first place of list.
In one embodiment of the invention, also include after receiving the surname of the existing customer that contact staff is arranged accumulating once the citation times of surname corresponding in One Hundred Family Names list, automatically the surname in One Hundred Family Names list is re-started sequence after having accumulated, so, when carrying out customer information registration next time, the One Hundred Family Names list of derivation is the One Hundred Family Names list updated last time.
Receive contact staff according to existing customer age/address that arranges of academic title after, afterwards, receive the existing customer contact method uploaded of contact staff.
Receive contact staff according to existing customer age/address that arranges of academic title after also include calling client the citation times of address corresponding in list and accumulate once, automatically the address having called in list to client after having accumulated is ranked up, so, carry out next time customer information registration time, the client of derivation call list be last time update client call list.
Client therein call list at least includes Mr., Ms, uncle, auntie, handsome boy, beauty, uncle, teacher and master worker.
In one embodiment of the invention, also include after receiving the existing customer contact method that contact staff uploads:
According to contact method, obtain the ownership place of this contact method；
Judge that whether the ownership place of contact method is identical with the residential area of existing customer；
If ownership place and residential area differ, whether typing is wrong to remind contact staff to determine existing customer information.
It is in particular, when after the contact method receiving existing customer, input numerical value length be more than or equal to 7 after, trigger number verification mechanism, system calls telephone number ownership place interface, judge the ownership place of the telephone number of typing, if phone number region is not belonging to the residential area of existing customer, giving red notable prompting, contact staff can according to prompting inquiry client, whether phone number is wrong, it is to avoid because of the trouble that number error causes.
The cell list of the acquisition all residential quarters involved by existing customer residential area；Community in cell list is to carry out auto-sequencing by businessman in the quantity of each community conclusion of the business client.
Receive the residential quarter of existing customer that contact staff is arranged, and obtain the room number of total number of this residential quarter, the unit number of every, the number of plies of every and every.
Receiving the room number of the existing customer that contact staff is arranged, obtain house type information according to room number, search also shows the proposed projects corresponding with this house type information.House type information therein includes the parameter informations such as room quantity, the area in each bedroom, kitchen guarding's quantity, the area of kitchen guarding, the floor height of this house type, wall area information, pipeline rout and circuit trend.
After showing these information, contact staff can advise to existing customer, and existing customer thinks that method is reasonable, it is possible to selects one or more scheme oneself needed as required, and the design that existing customer is approved post sales, is uploaded by contact staff.
Afterwards, receive and store the design of client's accreditation that contact staff uploads, terminate this and StoreFront client is opened single typing.Proposed projects therein includes the floor demand of existing customer, wallpaper demand, combined socket and switch demand and the emulsion paint consumption that calculate according to house type information；Design is floor demand, wallpaper demand, combined socket and switch demand and/or emulsion paint consumption.
During use, in order to facilitate contact staff to administer and maintain or realize sharing of all building materials businessmans customer data, the essential information of client and purchase information can be uploaded to high in the clouds by trade company as required；Such contact staff can carry out after-sales service and business development again by the data shared.
In one embodiment of the invention, when when receive actual house type information that contact staff uploads with by room number obtain house type information differ time, the actual house type information search uploaded according to contact staff is also shown and is supplied existing customer reference with its house type information being similar to.
In sum, by this contact staff client opened single intelligent input method can the essential information of typing client quickly and accurately, and proposed projects can be provided according to the house type of client, while convenient management, can also promote that client strikes a bargain.
Claims (8)
1. client is opened single intelligent input method by contact staff, it is characterised in that comprise the following steps:
Receive the residential area at the existing customer place that contact staff uploads；
According to described residential area, obtain and show the One Hundred Family Names list of described residential area；
Receive the surname of existing customer that contact staff is arranged, and be derived automatically from showing client and call list；
Receive contact staff according to existing customer age/address that arranges of academic title after, receive the existing customer contact method uploaded of contact staff；
The cell list of the acquisition all residential quarters involved by existing customer residential area；
Receive the residential quarter of existing customer that contact staff is arranged, and obtain the room number of total number of this residential quarter, the unit number of every, the number of plies of every and every；
Receiving the room number of the existing customer that contact staff is arranged, obtain house type information according to described room number, search also shows the proposed projects corresponding with this house type information.
2. client is opened single intelligent input method by contact staff according to claim 1, it is characterised in that also include the design receiving and storing client's accreditation that contact staff uploads.
3. client is opened single intelligent input method by contact staff according to claim 2, it is characterized in that, described proposed projects includes the floor demand of existing customer, wallpaper demand, combined socket and switch demand and the emulsion paint consumption that calculate according to described house type information；Described design is floor demand, wallpaper demand, combined socket and switch demand and/or emulsion paint consumption.
4. according to claim 1-3 arbitrary described contact staff, client opened single intelligent input method, it is characterised in that also include after receiving the surname of the existing customer that contact staff is arranged accumulating once the citation times of surname corresponding in One Hundred Family Names list.
5. according to claim 1-3 arbitrary described contact staff, client opened single intelligent input method, it is characterized in that, receive contact staff according to existing customer age/address that arranges of academic title after also include calling client the citation times of address corresponding in list and accumulate once.
6. client is opened single intelligent input method by contact staff according to claim 4, it is characterised in that also include after the existing customer contact method that described reception contact staff uploads:
According to described contact method, obtain the ownership place of this contact method；
Judge that whether the ownership place of described contact method is identical with the residential area of existing customer；
If ownership place and residential area differ, whether typing is wrong to remind contact staff to determine existing customer information.
7. client is opened single intelligent input method by the contact staff according to claim 1,2,3 or 6, it is characterized in that, when when receive actual house type information that contact staff uploads with by room number obtain house type information differ time, the actual house type information search uploaded according to contact staff is also shown and is supplied existing customer reference with its house type information being similar to.
8. client is opened single intelligent input method by contact staff according to claim 7, it is characterised in that described client call list at least include Mr., Ms, uncle, auntie, handsome boy, beauty, uncle, teacher and master worker.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610096498.5A CN105787758A (en) | 2016-02-23 | 2016-02-23 | Intelligent input method for customer service personnel to get orders from clients |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610096498.5A CN105787758A (en) | 2016-02-23 | 2016-02-23 | Intelligent input method for customer service personnel to get orders from clients |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105787758A true CN105787758A (en) | 2016-07-20 |
Family
ID=56402793
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610096498.5A Pending CN105787758A (en) | 2016-02-23 | 2016-02-23 | Intelligent input method for customer service personnel to get orders from clients |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105787758A (en) |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1877634A (en) * | 2006-07-07 | 2006-12-13 | 刘明 | Electronic vehicle maintenance and client service management system and method |
| CN101826173A (en) * | 2009-03-02 | 2010-09-08 | 陈荣华 | Interior decoration design planning method and system |
| CN104217336A (en) * | 2014-08-25 | 2014-12-17 | 四川敬天爱人科技有限公司 | An intelligence life circle e-commerce system based on cloud service |
| CN104537557A (en) * | 2015-01-06 | 2015-04-22 | 华东交通大学 | Intelligent selective purchasing system and method for indoor building materials |
| CN104599008A (en) * | 2013-10-31 | 2015-05-06 | 南京思润软件有限公司 | Property management system based on C/S framework |
| CN105187666A (en) * | 2015-09-29 | 2015-12-23 | 努比亚技术有限公司 | Method and device for recognizing caller |
-
2016
- 2016-02-23 CN CN201610096498.5A patent/CN105787758A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1877634A (en) * | 2006-07-07 | 2006-12-13 | 刘明 | Electronic vehicle maintenance and client service management system and method |
| CN101826173A (en) * | 2009-03-02 | 2010-09-08 | 陈荣华 | Interior decoration design planning method and system |
| CN104599008A (en) * | 2013-10-31 | 2015-05-06 | 南京思润软件有限公司 | Property management system based on C/S framework |
| CN104217336A (en) * | 2014-08-25 | 2014-12-17 | 四川敬天爱人科技有限公司 | An intelligence life circle e-commerce system based on cloud service |
| CN104537557A (en) * | 2015-01-06 | 2015-04-22 | 华东交通大学 | Intelligent selective purchasing system and method for indoor building materials |
| CN105187666A (en) * | 2015-09-29 | 2015-12-23 | 努比亚技术有限公司 | Method and device for recognizing caller |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US7724890B1 (en) | Focused retrieval of selected data in a call center environment | |
| KR101867554B1 (en) | Method, device and system for sending merchant popularization information to mobile terminal | |
| TWI360083B (en) | System, method and software for managing a central | |
| CN106600711A (en) | Virtual decoration method, apparatus, and system | |
| US20180114154A1 (en) | O2O Business Model For Marketing Services | |
| US20170091685A1 (en) | Method for assigning features to a space in a project management system | |
| CN106202186A (en) | Service recommendation method based on artificial intelligence and device | |
| CN107180147A (en) | The selection system and its selection method of ornament materials | |
| JP6022396B2 (en) | Estimation support apparatus and estimation support method | |
| KR102114294B1 (en) | Estimating method for image-based furniture or interior goods | |
| JP2013191075A (en) | Collaborative work setting support device, program, and collaborative work setting support system | |
| US20060235861A1 (en) | Apparatus, system and method for supporting formation of customer-value creating scenario | |
| CN107580063A (en) | User terminal and business end polymerize by scene on the spot, the System and method for of interaction | |
| CN108171620A (en) | Modular house ornamentation system and method | |
| CN109087027A (en) | Loop-type food delivery path dispatching method, device, background server and storage medium | |
| CA2987238C (en) | A system and method for a map-based contract negotiation record | |
| CN105787758A (en) | Intelligent input method for customer service personnel to get orders from clients | |
| CN115545729A (en) | Commodity after-sale management method, after-sale management system and electronic equipment | |
| JP2009042809A (en) | Pricing system, pricing method and pricing program | |
| JP4229430B2 (en) | Building specification meeting support system | |
| KR102362506B1 (en) | Real estate sales information management system and method | |
| US20190066049A1 (en) | Systems and methods for the estimation and sales of building products | |
| JP2017117421A (en) | Vacation rental facility support system and vacation rental facility support method | |
| US20100123645A1 (en) | Unified network of disparate display networks | |
| US20130144801A1 (en) | System and method for improving the effectiveness of sales efforts |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20160720 |
|
| RJ01 | Rejection of invention patent application after publication |