CN105574112A - Comment information processing method and system of communication process - Google Patents
Comment information processing method and system of communication process Download PDFInfo
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- CN105574112A CN105574112A CN201510927451.4A CN201510927451A CN105574112A CN 105574112 A CN105574112 A CN 105574112A CN 201510927451 A CN201510927451 A CN 201510927451A CN 105574112 A CN105574112 A CN 105574112A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/335—Filtering based on additional data, e.g. user or group profiles
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/955—Retrieval from the web using information identifiers, e.g. uniform resource locators [URL]
Abstract
The invention relates to the field of the communication technology, and discloses a comment information processing method and system of a communication process so as to solve the technical problem that the obtained relevant information of a communication identifier is not accurate in the prior art. The method comprises the following steps: collecting comment information generated by aiming at a first communication identifier, wherein the comment information is generated in a way that the users of other communication identifiers give a comment by aiming at the first communication identifier after the first communication identifier initiates communication to other communication identifiers; extracting at least one keyword from the comment information; and on the basis of a pre-obtained corresponding relationship information base of themes and keywords, obtaining the theme corresponding to at least one keyword to serve as the theme where the first communication identifier belongs. A technical scheme that the theme where the first communication identifier belongs can be precisely determined is achieved.
Description
Technical field
The present invention relates to communication technical field, particularly relate to a kind of review information disposal route and system of communication process.
Background technology
Along with the development of science and technology, electronic technology have also been obtained development at full speed, and the kind of electronic product also gets more and more, and people have also enjoyed the various facilities that development in science and technology brings.Present people can pass through various types of mobile terminal, enjoy the comfortable life along with development in science and technology brings.Such as, the mobile terminal such as smart mobile phone, panel computer has become an important ingredient in people's life, user can use the mobile terminal such as smart mobile phone, panel computer to listen to the music, play games etc., to live the pressure brought to alleviate modern fast pace.
Under normal circumstances, mobile terminal all possesses communication function, can be communicated by communication identifier between mobile terminal, the user of a lot of communication identifier is harassing and wrecking user, in this case, other users are after the Content of Communication receiving corresponding communication identifier, can mark corresponding communication identifier, such as: harassing call, advertisement telephone etc., and then can classify to communication identifier at server, then these label informations are often a rough mark, so the accurate not technical matters of the relevant information that there is the communication identifier of acquisition.
Summary of the invention
In view of the above problems, the present invention is proposed to provide a kind of overcoming the problems referred to above or the review information disposal route of communication process solved the problem at least in part and system.
First aspect, the embodiment of the present invention provides a kind of review information disposal route of communication process, comprising:
Collect the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
At least one keyword is extracted from described review information;
Based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtain described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
Optionally, the correspondence relationship information storehouse of described theme and keyword obtains in the following manner:
Many the review information that acquisition user produces are as sample;
Extract all keywords that described sample comprises;
By the multiple themes preset, described sample and described keyword input document subject matter generation model, and then training obtains the correspondence relationship information storehouse of described theme and keyword.
Optionally, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each keyword at least one keyword described, search with the corresponding relation of keyword the theme obtained belonging to corresponding keyword at described theme;
Using the theme belonging to each keyword at least one keyword described all as the theme belonging to described first communication identifier.
Optionally, describedly from described review information, extract at least one keyword, comprising:
Word segmentation processing is carried out to described review information, obtains the keyword of described review information;
From the keyword of described review information, determine that sequence is positioned at the keyword of front M position as at least one keyword described, M is positive integer.
Optionally, describedly from described review information, extract at least one keyword, comprising:
Word segmentation processing carried out to described review information, determines the part of speech of each Chinese word/word in the described review information after word segmentation processing, determine adjacent Chinese word/combinatorics on words;
According to part of speech, the described adjacent Chinese word/combinatorics on words of the Chinese word/word after described word segmentation processing, obtain the keyword of described review information.
Optionally, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each theme in the correspondence relationship information storehouse of described theme and keyword, determine the occurrence number of the keyword of corresponding theme at least one keyword described;
Judge whether described occurrence number is greater than preset times;
When described occurrence number is greater than described preset times, determine that correspondence themes as the theme belonging to described first communication identifier.
Optionally, described from described review information, extract at least one keyword before, described method also comprises:
Remove from described review information and meet pre-conditioned review information;
Wherein, describedly meet pre-conditioned review information and comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
Optionally, after the first theme corresponding to described first keyword of described acquisition is as the theme belonging to described first communication identifier, described method also comprises:
At described first communication identifier to after second communication mark initiating communication, provide the theme belonging to described first communication identifier to described second communication mark.
Optionally, after the theme described in described acquisition corresponding at least one keyword is as the theme belonging to described first communication identifier, described method also comprises:
When described first communication identifier produces Content of Communication to second communication mark, judge whether the arbitrary theme in the theme belonging to described first communication identifier belongs to preset themes list;
When the first theme in the theme belonging to described first communication identifier belongs to described preset themes list, send indicating risk information to described second communication mark.
Optionally, described to described second communication mark transmission indicating risk information, comprising:
To described second communication mark sending controling instruction, control described first theme after receiving described steering order for the electronic equipment corresponding to described second communication mark and highlight; And/or,
Send anti-harassment instruction to described second communication mark, after receiving described anti-harassment instruction for the electronic equipment corresponding to described second communication mark, anti-harassment process is carried out to described Content of Communication.
Second aspect, the embodiment of the present invention provides a kind of review information disposal system of communication process, comprising:
Receiver module, for collecting the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
First extraction module, for extracting at least one keyword from described review information;
First acquisition module, for the correspondence relationship information storehouse based on the theme obtained in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
Optionally, described system also comprises:
Second acquisition module, for obtaining many review information that user produces as sample;
Second extraction module, for extracting all keywords that described sample comprises;
Training module, for the multiple themes that will preset, described sample and described keyword input document subject matter generation model, and then training obtains the correspondence relationship information storehouse of described theme and keyword.
Optionally, described first acquisition module, comprising:
Search unit, for for each keyword at least one keyword described, search with the corresponding relation of keyword the theme obtained belonging to corresponding keyword at described theme;
First determining unit, for using the theme belonging to each keyword at least one keyword described all as the theme belonging to described first communication identifier.
Optionally, described first extraction module, comprising:
First participle unit, for carrying out word segmentation processing to described review information, obtains the keyword of described review information;
Second determining unit, for determining in the keyword from described review information that sequence is positioned at the keyword of front M position as at least one keyword described, M is positive integer.
Optionally, described first extraction module, comprising:
Second participle unit, for carrying out word segmentation processing to described review information, determining the part of speech of each Chinese word/word in the described review information after word segmentation processing, determining adjacent Chinese word/combinatorics on words;
Obtain unit, for the part of speech according to the Chinese word/word after described word segmentation processing, described adjacent Chinese word/combinatorics on words, obtain the keyword of described review information.
Optionally, described first acquisition module, comprising:
3rd determining unit, for each theme in the correspondence relationship information storehouse for described theme and keyword, determines the occurrence number of the keyword of corresponding theme at least one keyword described;
Judging unit, for judging whether described occurrence number is greater than preset times;
4th determining unit, for when described occurrence number is greater than described preset times, determines that correspondence themes as the theme belonging to described first communication identifier.
Optionally, described system also comprises:
Remove module, for before extract at least one keyword from described review information, remove from described review information and meet pre-conditioned review information;
Wherein, describedly meet pre-conditioned review information and comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
Optionally, described system also comprises:
Module is provided, at described first communication identifier to after second communication mark initiating communication, provide the theme belonging to described first communication identifier to described second communication mark.
Optionally, described system also comprises:
Judge module, for when described first communication identifier produces Content of Communication to second communication mark, judges whether the arbitrary theme in the theme belonging to described first communication identifier belongs to preset themes list;
Sending module, when belonging to described preset themes list for the first theme in the theme belonging to described first communication identifier, sends indicating risk information to described second communication mark.
Optionally, described sending module, for:
To described second communication mark sending controling instruction, control described first theme after receiving described steering order for the electronic equipment corresponding to described second communication mark and highlight; And/or,
Send anti-harassment instruction to described second communication mark, after receiving described anti-harassment instruction for the electronic equipment corresponding to described second communication mark, anti-harassment process is carried out to described Content of Communication.
The technical scheme provided in the embodiment of the present application, at least has following technique effect or advantage:
Due in embodiments of the present invention, first collect the review information produced for the first communication identifier, review information carries out comment generation by the user of other communication identifiers for the first communication identifier by the first communication identifier after other communication identifiers produce Content of Communication; Then from review information, at least one keyword is extracted; Finally based on the corresponding relation of theme and keyword, obtain theme corresponding at least one keyword as the theme belonging to the first communication identifier.In other words, based on the theme that user can determine belonging to the first communication identifier for the review information of the first communication identifier, the quantity of information comprised due to review information is higher, so there is the technique effect accurately can determining the theme belonging to the first communication identifier.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to technological means of the present invention can be better understood, and can be implemented according to the content of instructions, and can become apparent, below especially exemplified by the specific embodiment of the present invention to allow above and other objects of the present invention, feature and advantage.
Accompanying drawing explanation
By reading hereafter detailed description of the preferred embodiment, various other advantage and benefit will become cheer and bright for those of ordinary skill in the art.Accompanying drawing only for illustrating the object of preferred implementation, and does not think limitation of the present invention.And in whole accompanying drawing, represent identical parts by identical reference symbol.In the accompanying drawings:
Fig. 1 shows a kind of according to an embodiment of the invention process flow diagram of review information disposal route of communication process;
Fig. 2 shows the process flow diagram extracting the first kind of way of at least one keyword in a kind of according to an embodiment of the invention review information disposal route of communication process from review information;
Fig. 3 shows the second way process flow diagram extracting at least one keyword in a kind of according to an embodiment of the invention review information disposal route of communication process from review information;
Fig. 4 shows in a kind of according to an embodiment of the invention review information disposal route of communication process and determines that correspondence themes as the process flow diagram of the theme belonging to the first communication identifier;
Fig. 5 shows the first schematic diagram showing the theme belonging to the first communication identifier in a kind of according to an embodiment of the invention review information disposal route of communication process;
Fig. 6 shows the second schematic diagram showing the theme belonging to the first communication identifier in a kind of according to an embodiment of the invention review information disposal route of communication process;
Fig. 7 shows the schematic diagram highlighted the first theme in a kind of according to an embodiment of the invention review information disposal route of communication process;
Fig. 8 shows a kind of according to an embodiment of the invention structural drawing of review information disposal system of communication process.
Embodiment
Protocol population thinking in the embodiment of the present invention is as follows:
First collect the review information produced for the first communication identifier, review information carries out comment generation by the user of other communication identifiers for the first communication identifier by the first communication identifier after other communication identifiers produce Content of Communication; Then from review information, at least one keyword is extracted; Finally based on the corresponding relation of theme and keyword, obtain theme corresponding at least one keyword as the theme belonging to the first communication identifier.In other words, based on the theme that user can determine belonging to the first communication identifier for the review information of the first communication identifier, the quantity of information comprised due to review information is higher, so there is the technique effect accurately can determining the theme belonging to the first communication identifier.
Below with reference to accompanying drawings exemplary embodiment of the present disclosure is described in more detail.Although show exemplary embodiment of the present disclosure in accompanying drawing, however should be appreciated that can realize the disclosure in a variety of manners and not should limit by the embodiment set forth here.On the contrary, provide these embodiments to be in order to more thoroughly the disclosure can be understood, and complete for the scope of the present disclosure can be conveyed to those skilled in the art.
First aspect, the embodiment of the present invention provides a kind of review information disposal route of communication process, please refer to Fig. 1, comprising:
Step S101: collect the review information produced for the first communication identifier, review information carries out comment generation by the user of other communication identifiers for the first communication identifier by the first communication identifier after other communication identifier initiating communications;
Step S102: extract at least one keyword from review information;
Step S103: based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtains theme corresponding at least one keyword as the theme belonging to the first communication identifier.
In step S101, each communication identifier is such as: telephone number, instant chat software account etc.
First communication identifier may comprise multiple situation to other communication identifier initiating communications, such as: the first communication identifier is initiated voice communication request to other communication identifiers, sent information (such as: note, multimedia message etc.) etc.Other communication identifiers are after the communication receiving the first communication identifier initiation, just can show the comment interface being used for commenting on the first communication identifier on the display unit of the electronic equipment of other communication identifiers, such as: coming electric interface, this comment interface of information reading interface display.The user of other communication identifiers can produce review information based on some Content of Communication of the first communication identifier or behavioral data to the first communication identifier, this review information such as " this goods is automatic speech ", " cosmetology is advertised and is got to this and come! ! ! ! ! ", " this goods is for drawing a bill " etc., wherein, this review information can be text reviews information, voice remark information etc.
In step S102, after extracting the review information that the first communication identifier comprises, directly can carry out word segmentation processing to each bar review information, and then therefrom extract at least one keyword, and in order to prevent some cheatings or malice comment behavior, then first can remove from review information and meet pre-conditioned review information, then extract keyword for remaining comment, thus further improve the degree of accuracy of theme belonging to the first communication identifier of determining.
In specific implementation process, the review information meeting predetermined condition can be the review information of various ways, three kinds of enumerating below are wherein introduced, certainly, in specific implementation process, be not limited to following three kinds of situations, in addition, when not conflicting, three kinds of situations can combinationally use below.
1. meet pre-conditioned review information to comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number.
For example, certain user, in order to practise fraud, produces the evaluation information in a large amount of fronts, such as " thing of recommendation is all well and good, praises one ", " very professional treasury management services " etc. may to certain communication identifier; And other users may with some contradiction of certain user, in this case, then may produce a large amount of malice comments for the communication identifier of this user, such as: " Here it is a cheat ", " being exactly advertisement " etc., but the user in fact, corresponding to that communication identifier is not cheat's yet not advertisement.And under normal circumstances, certain domestic consumer can not if having time or energy produce a large amount of review information for certain communication identifier, if certain user produces a large amount of review information for the first communication identifier, then these review information are very likely cheatings or produce malice review information, in order to prevent this situation, then from the review information of the first communication identifier, reject the review information that this user produces.
2. meet pre-conditioned review information to comprise: the review information comprising predetermined vocabulary.
For example, this predetermined vocabulary is such as 1. WORDS AND PHRASES IN ADVERTISEMENT, such as " certificates handling please look for 135XXXXXX ", " XX trains, and contact address is: A district of A city " etc.; 2. telephone number, telephone number is such as cell-phone number, home Tel etc.; 3. some other responsive vocabulary etc.
Wherein, when determining whether the review information of the first communication identifier comprises predetermined vocabulary, if corresponding review information comprises special character, then first can reject the special character in review information, then the review information after rejecting special character is judged whether comprise predetermined vocabulary, this special character such as comprises: " | ", " ", " # " etc., such as, " do | card | please 135XXXXXX be look for ", can first therefrom reject special character " | " and " ", and then obtain text " certificates handling please look for 135XXXXXX ", then judge whether it comprises predetermined vocabulary; Again such as, " generation exploitation ## ticket ", first therefrom can reject special character " ## ", and then obtain text " generation draws a bill ", then judge whether it comprises predetermined vocabulary etc.
When comprising specific vocabulary in review information, this review information is often described and the review information that produces for communication identifier of really, and is probably some WORDS AND PHRASES IN ADVERTISEMENT, so need to remove these review information from review information.
3. meet pre-conditioned review information to comprise: the review information that predesignated subscriber produces.
For example, predesignated subscriber such as comprises user of a large amount of predetermined vocabulary etc. for producing in the user of cheating review information, the user producing a large amount of malice review information, review information, system can be compiled the review information that each user produces in timing, then the content comprised based on review information judges whether respective user is predesignated subscriber, such as: evaluate if certain user produces a large amount of front for certain communication identifier, then illustrate that this user be that the practise fraud probability of user is higher; If certain user produces the comment of a large amount of malice for multiple communication identifier, and this user verified is incorrect to the comment of these communication identifiers, then illustrate that this user be the user producing maliciously review information in a large number; If all comprise predetermined vocabulary in most of review information that certain user produces, then illustrate that this user is user comprising a large amount of predetermined vocabulary etc. in review information.Certainly, can also judge whether each user is predesignated subscriber, and the embodiment of the present invention no longer itemizes, and is not restricted based on other principles.
In step S102, at least one keyword can be extracted in several ways from review information, two kinds of enumerating below are wherein introduced, certainly, in specific implementation process, be not limited to following two kinds of situations, be understandable that, the function word of practical significance (as punctuate, auxiliary verb, modal particle, interjection, onomatopoeia etc.) that do not have in review information can not as the keyword of corresponding review information.
The first, from review information, extract at least one keyword, please refer to Fig. 2, comprising:
Step S201: carry out word segmentation processing to review information, obtains the keyword of review information;
Step S202: determine that from the keyword of review information sequence is positioned at the keyword of front M position as at least one keyword, M is positive integer.
In step S201, word segmentation processing is carried out to review information, obtain the keyword of review information, such as, comprise: word segmentation processing is carried out to review information, determine the part of speech of each Chinese word/word in the review information after word segmentation processing, determine adjacent Chinese word/combinatorics on words; According to part of speech, the adjacent Chinese word/combinatorics on words of the Chinese word/word after word segmentation processing, obtain the keyword of review information.
Such as, for review information " this goods is for drawing a bill ", word segmentation processing can be carried out to " this goods is for drawing a bill ", obtain " this ", " goods ", "Yes", " generation open ", "ON", " invoice ", " ", according to the part of speech after this word segmentation processing, and the associativity of adjacent Chinese word, the keyword " invoice " of acquisition review information or " drawing a bill " etc.
Again such as, advertise for review information cosmetology and get to this and come! ! ! ! ! ", can advertise to cosmetology and get to this and come! ! ! ! ! " carry out word segmentation processing; obtain " beauty treatment ", " hairdressing ", " beating ", " advertisement ", " beating ", " arriving ", " this ", " coming ", " "; according to the part of speech after this word segmentation processing; and the associativity of adjacent Chinese word, obtain the keyword " beauty treatment ", " hairdressing ", " cosmetology ", " advertisement ", " advertising " etc. of review information.
Suppose that the review information of the first communication identifier determined based on such scheme comprises keyword as shown in table 1:
Table 1
| Keyword | Beauty treatment | Hairdressing | Robot | Make up | Cheat | Manicure |
| Occurrence number | 100 | 10 | 60 | 50 | 1 | 10 |
In step S202, due to one or more review information may be there is for the first communication identifier, thus, same keyword may to occur once or repeatedly in the review information of the first communication identifier, so the number of times that in the review information of the first communication identifier, each keyword occurs can be added up, then it is sorted from high to low according to occurrence number, obtain sequence and be positioned at the keyword of front M position as at least one keyword, in this case, M is fixed value, such as: 4,6 etc., the embodiment of the present invention is not restricted; Or, judge whether each keyword occurrence number is greater than preset times (preset times is such as: 10 times, 20 times etc.), and then when the appearance of corresponding keyword is greater than preset times, then added at least one keyword, thus also can obtain the keyword that sequence is positioned at M position, in this case, the value of M is not fixed.
For the keyword of the review information shown in table 1, suppose to obtain the keyword that sequence is positioned at first 3, then can determine at least one following keyword: beauty treatment, robot, cosmetic.
The second, extracts at least one keyword, comprising from review information:
Word segmentation processing is carried out to review information, obtains the keyword of review information as at least one keyword.In other words, retain carry out word segmentation processing after obtain all keywords, be supplied to and determine that the theme belonging to the first communication identifier uses.In this case, at least one keyword determined is directly as shown in table 1.
In step S103, same communication identifier (such as: the first communication identifier) only can comprise a theme, also can comprise at least two themes, if same communication identifier comprises at least two themes, then can provide this communication identifier more information.
Type based at least one obtained keyword is different, and then determine that the mode of theme belonging to the first communication identifier is also different, be introduced respectively based at least one keyword enumerated supra below, certainly, in specific implementation process, be not limited to following two kinds of situations.
The first, based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtain theme corresponding at least one keyword as the theme belonging to the first communication identifier, please refer to Fig. 3, comprising:
Step S301: for each keyword at least one keyword, search the theme obtained belonging to corresponding keyword in the corresponding relation of theme with keyword;
Step S302: using the theme belonging to each keyword at least one keyword all as the theme belonging to the first communication identifier.
In specific implementation process, the correspondence relationship information storehouse of the theme introduced in the embodiment of the present invention and keyword obtains in the following manner: obtain many review information that user produces as sample; Extract all keywords that sample comprises; By multiple themes, sample and the keyword input document subject matter generation model preset, and then training obtains the correspondence relationship information storehouse of theme and keyword.
For example, user here refers to multiple sample user, and many review information carry out commenting on obtained review information for one or more communication identifier for this multiple sample user respectively.Each word of review information can be divided into one by one bunch by the document theme generation model, and then the keyword of each classification be polymerized to one bunch, each bunch of correspondence theme.
Document subject matter generation model is such as: LDA (LatentDirichletAllocation) model, by multiple themes, sample and the keyword input LDA model that will preset, just can obtain the probability of occurrence of each keyword under each theme, then obtain sequence under each theme and be positioned at the keyword of former as the keyword under corresponding theme, and the corresponding relation of this theme and keyword is added the correspondence relationship information storehouse of theme and keyword.Wherein, sequence is positioned at the keyword of former is such as the keyword of first 3, the keyword of first 4 etc.Wherein, if what need the theme of each review information to divide is comparatively detailed, then the theme that comparatively kind is more can be set, if what need the theme of each review information to divide is too detailed, then comparatively a small amount of theme can be set, for presetting how many themes, the embodiment of the present invention is not restricted.
Suppose, the correspondence relationship information stock of theme and keyword is at the corresponding relation of theme as shown in table 1 and keyword:
Table 1
| Theme | Keyword |
| Cosmetology | Beauty treatment, hairdressing, cosmetic, manicure |
| Automatic speech | Robot, recording, auto answer |
| Harassing call | Advertisement, intermediary |
| Educational training | School, kindergarten |
| Cuisines | Grilled fish, chafing dish, angle rabbit |
| Fraudulent call | Cheat, swindle |
Be: beauty treatment, robot, cosmetic then search in topic list respectively by beauty treatment and obtain corresponding theming as: cosmetology at least one keyword determined in step S102; Searched in topic list by robot and obtain corresponding theming as: automatic speech; Search in topic list by making up and obtain corresponding theming as: cosmetology, and then finally determine that the theme belonging to the first communication identifier comprises: cosmetology, automatic speech.
The second, based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtains theme corresponding at least one keyword as the theme belonging to the first communication identifier, please refer to Fig. 4, comprising:
Step S401: for each theme in the correspondence relationship information storehouse of theme and keyword, determine the occurrence number of the keyword of corresponding theme at least one keyword;
Step S402: judge whether occurrence number is greater than preset times;
Step S403: when occurrence number is greater than preset times, determines that correspondence themes as the theme belonging to the first communication identifier.
In step S401, at least one keyword shown in table 1, then can determine that the keyword " beauty treatment " of theme " cosmetology ", " hairdressing ", " cosmetic " occurrence number at least one keyword are: 100+10+50+10=170; The keyword " robot " of theme " automatic speech ", " recording ", " auto answer " occurrence number at least one keyword are: 60+0+0=60; Keyword " advertisement ", " intermediary " occurrence number at least one keyword of theme " harassing call " are 0; Keyword " school ", " kindergarten " occurrence number at least one keyword of theme " educational training " are 0; The keyword " grilled fish " of theme " cuisines ", " chafing dish ", " angle rabbit " occurrence number at least one keyword are 0; Keyword " cheat ", " swindle " occurrence number at least one keyword of theme " fraudulent call " are 1+0=1.
In step S402, can arrange different preset times according to the actual requirements, preset times is such as: 50,100 etc., and the embodiment of the present invention is not restricted.
In step S403, if preset times is 50, then can determine theme " cosmetology ", " automatic speech " theme belonging to the first communication identifier; If preset times is 100, then can determine the theme of theme " cosmetology " belonging to the first communication identifier.Certainly, the theme that the review information based on the first communication identifier is different, topic list comprises is different, then the determined theme belonging to the first communication identifier is also different, and to this, the embodiment of the present invention no longer itemizes, and is not restricted.
In specific implementation process, after determining the theme belonging to the first communication identifier, can also carry out multiple operation based on this theme, two kinds of enumerating below are wherein introduced, and certainly, in specific implementation process, are not limited to following two kinds of situations.
The first, after the first theme corresponding to acquisition first keyword is as the theme belonging to the first communication identifier, the method also comprises: at the first communication identifier to after second communication mark initiating communication, provide theme belonging to the first communication identifier to second communication mark.
For example, the first communication identifier is such as that the first communication identifier initiates voice communication request, transmission information (such as: note, multimedia message etc.) etc. to second communication mark to second communication mark initiating communication.
Wherein, if the first communication identifier to second communication mark initiating communication is: the first communication identifier initiates voice communication request to second communication mark, then can detect that the first communication identifier is initiated after voice communication request to second communication mark, theme belonging to first communication identifier is sent to second communication mark, and then after second communication is identified at and hears this voice communication request, the display unit of the electronic equipment of second communication mark not only shows this voice communication request, also show the theme belonging to the first communication identifier, as shown in Figure 5.Based on the theme of the first communication identifier, the user of second communication mark will consider whether answer this voice communication request.
If the first communication identifier to second communication mark initiating communication is: the first communication identifier is to second communication mark transmission information, then can after the electronic equipment of second communication mark receives this information, show the theme belonging to the first communication identifier at this information side of information list, bottom or top, be illustrated in figure 6 the schematic diagram showing the theme belonging to the first communication identifier bottom this information.The user of second communication mark, based on this theme, just can consider whether read or reply corresponding information, or whether the first communication identifier be added blacklist.
The second, after the theme corresponding at least one keyword of acquisition is as the theme belonging to the first communication identifier, the method also comprises: when the first communication identifier is to second communication mark initiating communication, judge whether the arbitrary theme in the theme belonging to the first communication identifier belongs to preset themes list; When the first theme in the theme belonging to the first communication identifier belongs to preset themes list, send indicating risk information to second communication mark.
For example, preset themes list can compile some user may cause the theme of risk or harassing and wrecking, such as: fraudulent call, harassing call, automatic speech etc., the first communication identifier to second communication mark initiating communication after, first the theme of the first communication identifier can be obtained (such as: cosmetology, robot), then judge whether these themes are positioned at preset themes list one by one, comprise with preset themes list: fraudulent call, harassing call, automatic speech is example, then " automatic speech " is positioned at preset themes list, namely also first to theme as " automatic speech ".In this case, then can send indicating risk information to second communication mark, risk or harassing and wrecking may be caused to the user of second communication mark to point out the first communication identifier.
In specific implementation process, indicating risk information to the transmission of second communication mark can be the indicating risk information of various ways, two kinds of enumerating below are wherein introduced, certainly, in specific implementation process, be not limited to following two kinds of situations, in addition, when not conflicting, two kinds of situations can combinationally use below.
1. send indicating risk information to second communication mark, comprising: to second communication mark sending controling instruction, control the first theme after receiving steering order for the electronic equipment corresponding to second communication mark and highlight.For example, first theme is highlighted and is such as: change the Show Color of the first theme, overstriking display, the display of high point etc., highlight based on to the first theme, the interference that user can be made to understand the first communication identifier efficiently may cause it, thus improve the effect of indicating risk, especially, when the first communication identifier comprises multiple theme, the interference of other themes can be got rid of.
2. send indicating risk information to second communication mark, comprising: send anti-harassment instruction to second communication mark, after receiving anti-harassment instruction for the electronic equipment corresponding to second communication mark, anti-harassment process is carried out to Content of Communication.
For example, the communication initiated to second communication mark for the first communication identifier is different, anti-harassment process is also different, such as: if the first communication identifier to second communication mark send be voice call request, anti-harassment processing example as: tackle first communication identifier produce voice call request; If the first communication identifier to second communication mark send be information, in this case, anti-harassment processing example as: this information is added junk information list etc., certainly, can also be other anti-harassment process, the embodiment of the present invention no longer itemizes, and is not restricted.
Second aspect, based on same inventive concept, the embodiment of the present invention provides a kind of review information disposal system of communication process, please refer to Fig. 8, comprising:
Receiver module 80, for collecting the review information produced for the first communication identifier, review information carries out comment generation by the user of other communication identifiers for the first communication identifier by the first communication identifier after other communication identifier initiating communications;
First extraction module 81, for extracting at least one keyword from review information;
First acquisition module 82, for the correspondence relationship information storehouse based on the theme obtained in advance and keyword, obtains theme corresponding at least one keyword as the theme belonging to the first communication identifier.
Optionally, system also comprises: the second acquisition module, for obtaining many review information that user produces as sample; Second extraction module, for extracting all keywords that sample comprises; Training module, for multiple themes, sample and the keyword input document subject matter generation model that will preset, and then training obtains the correspondence relationship information storehouse of theme and keyword.
Optionally, the first acquisition module 82, comprising: search unit, for for each keyword at least one keyword, searches the theme obtained belonging to corresponding keyword in the corresponding relation of theme with keyword; First determining unit, for using the theme belonging to each keyword at least one keyword all as the theme belonging to the first communication identifier.
Optionally, the first extraction module 81, comprising: first participle unit, for carrying out word segmentation processing to review information, obtains the keyword of review information; Second determining unit, for determining that from the keyword of review information sequence is positioned at the keyword of front M position as at least one keyword, M is positive integer.
Optionally, the first extraction module 81, comprising: the second participle unit, for carrying out word segmentation processing to review information, determining the part of speech of each Chinese word/word in the review information after word segmentation processing, determining adjacent Chinese word/combinatorics on words; Obtain unit, for the part of speech according to the Chinese word/word after word segmentation processing, adjacent Chinese word/combinatorics on words, obtain the keyword of review information.
Optionally, the first acquisition module 81, comprising: the 3rd determining unit, for each theme in the correspondence relationship information storehouse for theme and keyword, determines the occurrence number of the keyword of corresponding theme at least one keyword; Judging unit, for judging whether occurrence number is greater than preset times; 4th determining unit, for when occurrence number is greater than preset times, determines that correspondence themes as the theme belonging to the first communication identifier.
Optionally, system also comprises: remove module, for before extract at least one keyword from review information, removes and meet pre-conditioned review information from review information; Wherein, meet pre-conditioned review information to comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
Optionally, system also comprises: provide module, at the first communication identifier to after second communication mark initiating communication, provide theme belonging to the first communication identifier to second communication mark.
Optionally, system also comprises: judge module, for when the first communication identifier is to second communication mark initiating communication, judges whether the arbitrary theme in the theme belonging to the first communication identifier belongs to preset themes list; Sending module, when belonging to preset themes list for the first theme in the theme belonging to the first communication identifier, sends indicating risk information to second communication mark.
Optionally, sending module, for: to second communication mark sending controling instruction, control the first theme after receiving steering order for the electronic equipment corresponding to second communication mark and highlight; And/or, send anti-harassment instruction to second communication mark, after receiving anti-harassment instruction for the electronic equipment corresponding to second communication mark, anti-harassment process is carried out to Content of Communication.
Due to the system that embodiment of the present invention second aspect provides, for the system that the review information disposal route of a kind of communication process implementing embodiment of the present invention first aspect adopts, so based on the review information disposal route of a kind of communication process that embodiment of the present invention first aspect is introduced, those skilled in the art can understand concrete structure and the distortion of the system that embodiment of the present invention second aspect is introduced, so repeat no more for this system at this, the system that the review information disposal route of a kind of communication process of every enforcement embodiment of the present invention first aspect adopts all belong to the embodiment of the present invention for the scope of protection.
The technical scheme provided in the embodiment of the present application, at least has following technique effect or advantage:
Due in embodiments of the present invention, first collect the review information produced for the first communication identifier, review information carries out comment generation by the user of other communication identifiers for the first communication identifier by the first communication identifier after other communication identifiers produce Content of Communication; Then from review information, at least one keyword is extracted; Finally based on the corresponding relation of theme and keyword, obtain theme corresponding at least one keyword as the theme belonging to the first communication identifier.In other words, based on the theme that user can determine belonging to the first communication identifier for the review information of the first communication identifier, the quantity of information comprised due to review information is higher, so there is the technique effect accurately can determining the theme belonging to the first communication identifier.
Intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with display at this algorithm provided.Various general-purpose system also can with use based on together with this teaching.According to description above, the structure constructed required by this type systematic is apparent.In addition, the present invention is not also for any certain programmed language.It should be understood that and various programming language can be utilized to realize content of the present invention described here, and the description done language-specific is above to disclose preferred forms of the present invention.
In instructions provided herein, describe a large amount of detail.But can understand, embodiments of the invention can be put into practice when not having these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.
Similarly, be to be understood that, in order to simplify the disclosure and to help to understand in each inventive aspect one or more, in the description above to exemplary embodiment of the present invention, each feature of the present invention is grouped together in single embodiment, figure or the description to it sometimes.But, the method for the disclosure should be construed to the following intention of reflection: namely the present invention for required protection requires feature more more than the feature clearly recorded in each claim.Or rather, as claims below reflect, all features of disclosed single embodiment before inventive aspect is to be less than.Therefore, the claims following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.
Those skilled in the art are appreciated that and adaptively can change the module in the equipment in embodiment and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and multiple submodule or subelement or sub-component can be put them in addition.Except at least some in such feature and/or process or unit be mutually repel except, any combination can be adopted to combine all processes of all features disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) and so disclosed any method or equipment or unit.Unless expressly stated otherwise, each feature disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) can by providing identical, alternative features that is equivalent or similar object replaces.
In addition, those skilled in the art can understand, although to comprise in other embodiment some included feature instead of further feature in this some embodiments, the combination of the feature of different embodiment means and to be within scope of the present invention and to form different embodiments.Such as, in the following claims, the one of any of embodiment required for protection can use with arbitrary array mode.
All parts embodiment of the present invention with hardware implementing, or can realize with the software module run on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that the some or all functions that microprocessor or digital signal processor (DSP) can be used in practice to realize according to the some or all parts in the system of the embodiment of the present invention.The present invention can also be embodied as part or all equipment for performing method as described herein or system program (such as, computer program and computer program).Realizing program of the present invention and can store on a computer-readable medium like this, or the form of one or more signal can be had.Such signal can be downloaded from internet website and obtain, or provides on carrier signal, or provides with any other form.
The present invention will be described instead of limit the invention to it should be noted above-described embodiment, and those skilled in the art can design alternative embodiment when not departing from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and does not arrange element in the claims or step.Word "a" or "an" before being positioned at element is not got rid of and be there is multiple such element.The present invention can by means of including the hardware of some different elements and realizing by means of the computing machine of suitably programming.In the unit claim listing some systems, several in these systems can be carry out imbody by same hardware branch.Word first, second and third-class use do not represent any order.Can be title by these word explanations.
The invention discloses, the review information disposal route of A1, a kind of communication process, comprising:
Collect the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
At least one keyword is extracted from described review information;
Based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtain described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
A2, method as described in A1, it is characterized in that, the correspondence relationship information storehouse of described theme and keyword obtains in the following manner:
Many the review information that acquisition user produces are as sample;
Extract all keywords that described sample comprises;
By the multiple themes preset, described sample and described keyword input document subject matter generation model, and then training obtains the correspondence relationship information storehouse of described theme and keyword.
A3, method as described in A1, is characterized in that, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each keyword at least one keyword described, search with the corresponding relation of keyword the theme obtained belonging to corresponding keyword at described theme;
Using the theme belonging to each keyword at least one keyword described all as the theme belonging to described first communication identifier.
A4, method as described in A3, is characterized in that, describedly from described review information, extracts at least one keyword, comprising:
Word segmentation processing is carried out to described review information, obtains the keyword of described review information;
From the keyword of described review information, determine that sequence is positioned at the keyword of front M position as at least one keyword described, M is positive integer.
A5, method as described in A1, is characterized in that, describedly from described review information, extracts at least one keyword, comprising:
Word segmentation processing carried out to described review information, determines the part of speech of each Chinese word/word in the described review information after word segmentation processing, determine adjacent Chinese word/combinatorics on words;
According to part of speech, the described adjacent Chinese word/combinatorics on words of the Chinese word/word after described word segmentation processing, obtain the keyword of described review information.
A6, method as described in A1, is characterized in that, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each theme in the correspondence relationship information storehouse of described theme and keyword, determine the occurrence number of the keyword of corresponding theme at least one keyword described;
Judge whether described occurrence number is greater than preset times;
When described occurrence number is greater than described preset times, determine that correspondence themes as the theme belonging to described first communication identifier.
A7, method as described in A1, is characterized in that, described from described review information, extract at least one keyword before, described method also comprises:
Remove from described review information and meet pre-conditioned review information;
Wherein, describedly meet pre-conditioned review information and comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
A8, method as described in A1, it is characterized in that, after the first theme corresponding to described first keyword of described acquisition is as the theme belonging to described first communication identifier, described method also comprises:
At described first communication identifier to after second communication mark initiating communication, provide the theme belonging to described first communication identifier to described second communication mark.
A9, as arbitrary in A1-A8 as described in method, it is characterized in that, after the theme described in described acquisition corresponding at least one keyword is as the theme belonging to described first communication identifier, described method also comprises:
When described first communication identifier produces Content of Communication to second communication mark, judge whether the arbitrary theme in the theme belonging to described first communication identifier belongs to preset themes list;
When the first theme in the theme belonging to described first communication identifier belongs to described preset themes list, send indicating risk information to described second communication mark.
A10, method as described in A9, is characterized in that, describedly sends indicating risk information to described second communication mark, comprising:
To described second communication mark sending controling instruction, control described first theme after receiving described steering order for the electronic equipment corresponding to described second communication mark and highlight; And/or,
Send anti-harassment instruction to described second communication mark, after receiving described anti-harassment instruction for the electronic equipment corresponding to described second communication mark, anti-harassment process is carried out to described Content of Communication.
The review information disposal system of B11, a kind of communication process, comprising:
Receiver module, for collecting the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
First extraction module, for extracting at least one keyword from described review information;
First acquisition module, for the correspondence relationship information storehouse based on the theme obtained in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
B12, system as described in B11, it is characterized in that, described system also comprises:
Second acquisition module, for obtaining many review information that user produces as sample;
Second extraction module, for extracting all keywords that described sample comprises;
Training module, for the multiple themes that will preset, described sample and described keyword input document subject matter generation model, and then training obtains the correspondence relationship information storehouse of described theme and keyword.
B13, system as described in B11, it is characterized in that, described first acquisition module, comprising:
Search unit, for for each keyword at least one keyword described, search with the corresponding relation of keyword the theme obtained belonging to corresponding keyword at described theme;
First determining unit, for using the theme belonging to each keyword at least one keyword described all as the theme belonging to described first communication identifier.
14, the system as described in B13, is characterized in that, described first extraction module, comprising:
First participle unit, for carrying out word segmentation processing to described review information, obtains the keyword of described review information;
Second determining unit, for determining in the keyword from described review information that sequence is positioned at the keyword of front M position as at least one keyword described, M is positive integer.
B15, system as described in B11, it is characterized in that, described first extraction module, comprising:
Second participle unit, for carrying out word segmentation processing to described review information, determining the part of speech of each Chinese word/word in the described review information after word segmentation processing, determining adjacent Chinese word/combinatorics on words;
Obtain unit, for the part of speech according to the Chinese word/word after described word segmentation processing, described adjacent Chinese word/combinatorics on words, obtain the keyword of described review information.
B16, system as described in B11, it is characterized in that, described first acquisition module, comprising:
3rd determining unit, for each theme in the correspondence relationship information storehouse for described theme and keyword, determines the occurrence number of the keyword of corresponding theme at least one keyword described;
Judging unit, for judging whether described occurrence number is greater than preset times;
4th determining unit, for when described occurrence number is greater than described preset times, determines that correspondence themes as the theme belonging to described first communication identifier.
B17, system as described in B11, it is characterized in that, described system also comprises:
Remove module, for before extract at least one keyword from described review information, remove from described review information and meet pre-conditioned review information;
Wherein, describedly meet pre-conditioned review information and comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
B18, system as described in B11, it is characterized in that, described system also comprises:
Module is provided, at described first communication identifier to after second communication mark initiating communication, provide the theme belonging to described first communication identifier to described second communication mark.
B19, as arbitrary in B11-B18 as described in system, it is characterized in that, described system also comprises:
Judge module, for when described first communication identifier produces Content of Communication to second communication mark, judges whether the arbitrary theme in the theme belonging to described first communication identifier belongs to preset themes list;
Sending module, when belonging to described preset themes list for the first theme in the theme belonging to described first communication identifier, sends indicating risk information to described second communication mark.
B20, system as described in B19, is characterized in that, described sending module, for:
To described second communication mark sending controling instruction, control described first theme after receiving described steering order for the electronic equipment corresponding to described second communication mark and highlight; And/or,
Send anti-harassment instruction to described second communication mark, after receiving described anti-harassment instruction for the electronic equipment corresponding to described second communication mark, anti-harassment process is carried out to described Content of Communication.
Claims (10)
1. a review information disposal route for communication process, is characterized in that, comprising:
Collect the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
At least one keyword is extracted from described review information;
Based on the correspondence relationship information storehouse of the theme obtained in advance and keyword, obtain described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
2. the method for claim 1, is characterized in that, the correspondence relationship information storehouse of described theme and keyword obtains in the following manner:
Many the review information that acquisition user produces are as sample;
Extract all keywords that described sample comprises;
By the multiple themes preset, described sample and described keyword input document subject matter generation model, and then training obtains the correspondence relationship information storehouse of described theme and keyword.
3. the method for claim 1, is characterized in that, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each keyword at least one keyword described, search with the corresponding relation of keyword the theme obtained belonging to corresponding keyword at described theme;
Using the theme belonging to each keyword at least one keyword described all as the theme belonging to described first communication identifier.
4. method as claimed in claim 3, is characterized in that, describedly from described review information, extracts at least one keyword, comprising:
Word segmentation processing is carried out to described review information, obtains the keyword of described review information;
From the keyword of described review information, determine that sequence is positioned at the keyword of front M position as at least one keyword described, M is positive integer.
5. the method for claim 1, is characterized in that, describedly from described review information, extracts at least one keyword, comprising:
Word segmentation processing carried out to described review information, determines the part of speech of each Chinese word/word in the described review information after word segmentation processing, determine adjacent Chinese word/combinatorics on words;
According to part of speech, the described adjacent Chinese word/combinatorics on words of the Chinese word/word after described word segmentation processing, obtain the keyword of described review information.
6. the method for claim 1, is characterized in that, the correspondence relationship information storehouse of described theme based on obtaining in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier, comprising:
For each theme in the correspondence relationship information storehouse of described theme and keyword, determine the occurrence number of the keyword of corresponding theme at least one keyword described;
Judge whether described occurrence number is greater than preset times;
When described occurrence number is greater than described preset times, determine that correspondence themes as the theme belonging to described first communication identifier.
7. the method for claim 1, is characterized in that, described from described review information, extract at least one keyword before, described method also comprises:
Remove from described review information and meet pre-conditioned review information;
Wherein, describedly meet pre-conditioned review information and comprise: the quantity producing review information is greater than the review information corresponding to user of predetermined number; And/or comprise the review information of predetermined vocabulary; And/or the review information that predesignated subscriber produces.
8. the method for claim 1, is characterized in that, after the first theme corresponding to described first keyword of described acquisition is as the theme belonging to described first communication identifier, described method also comprises:
At described first communication identifier to after second communication mark initiating communication, provide the theme belonging to described first communication identifier to described second communication mark.
9. the method as described in as arbitrary in claim 1-8, it is characterized in that, after the theme described in described acquisition corresponding at least one keyword is as the theme belonging to described first communication identifier, described method also comprises:
When described first communication identifier produces Content of Communication to second communication mark, judge whether the arbitrary theme in the theme belonging to described first communication identifier belongs to preset themes list;
When the first theme in the theme belonging to described first communication identifier belongs to described preset themes list, send indicating risk information to described second communication mark.
10. a review information disposal system for communication process, is characterized in that, comprising:
Receiver module, for collecting the review information produced for the first communication identifier, described review information carries out comment generation by the user of other communication identifiers for described first communication identifier by described first communication identifier after other communication identifier initiating communications;
First extraction module, for extracting at least one keyword from described review information;
First acquisition module, for the correspondence relationship information storehouse based on the theme obtained in advance and keyword, obtains described theme corresponding at least one keyword as the theme belonging to described first communication identifier.
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